Delta Air Lines - The Rise and Fall...And Rise Again
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- čas přidán 15. 02. 2022
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Delta is among the biggest airlines in the world. This video focuses on their dramatic downfall and the recovery that followed.
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Company Declines:
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Chuck E. Cheese's: • The Decline of Chuck E...
GNC: • The Decline of GNC...W...
Hertz: • The Decline of Hertz.....
Steak 'n Shake: • The Decline of Steak '...
CiCi's Pizza: • The Decline of CiCi's ...
Boston Market: • The Decline of Boston ...
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Fry's Electronics: • The Decline of Fry's E...
Souplantation: • The Decline of Souplan...
Gateway: • The Decline of Gateway...
BlackBerry: • The Decline of BlackBe...
Sports Authority: • The Decline of Sports ...
Atari: • The Decline of Atari.....
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You should do the book series “For Dummies”. They been around since the 90s and they’re still being used and read today.
Those books are really for dummies because only ppl uninformed enough to not notice all of the flaws in them.
Yep
Nobody reads books anymore sadly even books for dummies
@@nandogee1205 just you
@@nandogee1205 people still read books lol
Fun fact, when Delta was going through tough times after the 70's they were barely staying afloat. The employees refused to let Delta fold and raised $30 million dollars to buy Delta it's first Boeing 767 in 1982. Over 7K employees showed up to christen it and give it its new name, The Spirit of Delta. It sits today in the Delta museum in Atlanta GA.
Can confirm this as a delta employee in Atlanta.
@@soulcage6228 I can also confirm this! Employees used a payroll deductions account to do this and had nearly 100% participation. That says a lot! Over a period of two decades, I worked as a crewmember countless times on The Spirit of Delta before it was eventually retired and entered into our Delta Museum!
And after all that employee loyalty. When they filed bankruptcy in 06 their stock went worthless. Delta would like to keep this quiet and little does anyone know except us employees that were affected. Since the beginning of Delta‘s 401(k) up until the 2006 bankruptcy all company match was in company stock. Much like Enron Delta screwed over there long time loyal employees and we lost all our company match immediately. Now they’re turning billion dollar profits and still no effort has been made to make the employees who were already retired whole again. Delta is not the employee friendly company it tries to put it out to the public. This airline is no longer Delta Airlines it is just north west airlines with a Delta tail.
@@erichays7379 “just northwest airlines with a delta tail” that is sad but so true 💀
@@erichays7379 ha! NWA would have never kept the restrictive anti-customer rerouting. There is a lot of legacy DL in DL, it's just easy to point to the NW merger and claim that it was NW from there on out.
The Rise and Fall and Rise again... Is not what you'd particularly like to see from an airline, gives a rather bumpy ride.
When you get off the plane still alive... that is a good experience no matter what the airline.
@@markcharron That's true. Any flight you can walk away from is... Wait, it's "any crash you can walk away from" is good. I wouldn't test that though. Your version's better.
Better than just rise and fall
I mean what are take offs and landings other than rising and falling?
try researching the insights of why Thai airways still in business 😏
I flew Delta from Paris to NYC in 2019 and it was one of the more pleasant long hauls I've ever had. As an Irish person, friendliness and being relaxed with how we talk to strangers is what we're used to and I was shocked to discover the crew were just like, if not better than an Aer Lingus crew. The crew acted like they really wanted to be there. Plane was great, food was great, even the other passengers around me were very nice. Couldn't fault it.
reading the rest of the comments and my own experience. I get the idea that there international crew are the best with in Delta. I personly prefer KLM but I never mind flying with Delta nor with North West back when they were on there own.
@@sirBrouwer I booked a flight to Australia with KLM 3 weeks ago and I vowed never to use them again. The website has been designed terribly. It was offering me lounges in airports where I couldn't use a lounge, offering me buttons to change my meals when I couldn't change my meals, the thing offered me everything bar what I needed, my flight details. And in 2022 in a pandemic, when you're hopping back and forth between 20 tabs trying to sort visas for one of the hardest countries to get into even in normal times, trying to book connecting flights, trying to book accommodation all in a sequence that would make your head explode..... not having your flight details on the website or on the confirmation email after handing over 1,200 EUR nearly made my head explode with the stress.
Then I realised I'd been Djokovic'd by Australia. They granted my visa where I specifically selected "tourism" not once but twice, but they weren't yet open to tourist visas. So I had to try to get these flights refunded with no bloody details to enter on their website to get the refund, this was on a Friday with the flight on Monday and I'm sure the clock was ticking on my refund window. Needless to say that was a stressful weekend and experience overall. So yeah, I'll dodge KLM wherever possible.
@@sirBrouwer I like Delta now, but I miss the days of Northwest from MSP...
@@tobyrl2219 the bowling shoe....
Wish I would have known before I booked them smh. I'm currently in Paris on a 24hr layover after surgery because they moved my return flight a full day early . Which I wouldn't mind except I just had surgery I just want to go home😩
"And then I go over to the Delta help desk, which is an oxymoron." - John Mulaney
Your channel is good too.
@@milpool8577 Thank you!
@Lala Wrong demographic for porn bots lmfao
I've had good experiences with Delta's call center. Sometimes the wait times are longer than they should be, but once I get someone on the phone they're usually very good and friendly
“Can I go home… on an airplane please?” -John Mulaney
Great video. I've been a Delta employee now for 5 years, and I definitely can testify that your #2 on Recovery is correct. For me, Delta is the best company I've ever worked for. 👍🏿🙂
We love Feb 14th
@@NicksDynasty yeap!! I am 125
Just started at the Delta. I left from AA. I love it and I plan to retire here
I've met an executive of Delta's refinery and its ownership by the airline is a big deal. While it might not appear profitable it really helps level out the cost of fuel which means DL can more accurately budget their operations into the future.
@Lala the LORD is appalled
One of Delta's biggest executive/board mistakes was selling it's fuel/barrel futures to Southwest about 2.5-2.75 decades ago. Southwest was still an up-and-comer in the full US airline market at the time, but the barrel cost shot up shortly after the sale allowing Southwest to post record profits quarter after quarter after quarter. It was pivotal in the "Fall" of Delta, and I'm very surprised it wasn't discussed in this video. In fact, I'm very surprised the CEO at the time wasn't discussed at all.
The Trainer refinery actually helps all carriers, since it puts fuel into the market as a whole, not just to DL.
And helps all airlines with fuel pricing, not just Delta
I absolutely LOVE Delta. On my last trip with them, I had to take a connection flight from Austin to SJU that was scheduled to go through Atlanta. One of the flights got a mechanical issue several hours before. They called me about 6 hours before the trip to inform me that they had to send me to JFK to take the other leg there and for my troubles, they upgraded me to First Class without me asking. They went above and beyond and for that, I am a repeat customer for them.
Thank you for sharing your story!
Complete opposite of my most recent experience with American under same circumstances. Delta has always been very good to me, I do my best to give them my business.
I love Delta I’ve had a better experience with them than I did with American Airlines I had a flight canceled that morning they gave me a food voucher for the inconvenience
I agree. The way they treat the everyday customer is leagues ahead of how the others do it. American and united make the typical experience bad to encourage you to go loyalty. This was not that. They upgraded me to first class as well and it was awesome.
I've only flown with Delta Airlines once, but I did have a very positive experience. It was the winter of 2001 when I was coming home for the first time from the Navy and I was in full dress uniform, the captain upgraded me to First Class and covered my entire tab for anything I wanted while I was on a plane including calls home. I plugged many times in my life but never first class and will always be an experience I will never forget.
“The best way to make a million dollars is by starting with a billion and buying an airline.” - Warren Buffett
Yet he’s a Delta investor. 😜
Best customer service I've had experience with, I'm in the military so I fly an average of 6 flights a year and I've never had an issue with refunding my ticket (even with their "non refundable" tickets) due to unforseen issues with military orders. Every other airline wants copies of orders and to contact my chain of command to verify but delta has always just refundedy ticket with little hassle. I now exclusivly fly delta because of this.
And we love having you and your military brothers and sisters onboard! Thank you so much for your service. I have worked onboard countless overseas CRAF (military charters) and have seen firsthand some if the sacrifices you make in keeping your oath to our nation. It's not just you, it's your families, as well. It's both Patriotic and heartbreaking at the same time -- my sincerest thank you to you and all service men and women and their loved ones.
Thank you so much for your service! Thank you for choosing Delta!
I've been flying Delta most of my life. Prior to flying with Delta, I was flying with Northwest which Delta acquired. Delta's customer service is still industry leading. I was stranded at the Memphis airport due to a flight being canceled unexpectedly. Delta provided transportation to a nearby hotel that they comped me for the night and meal vouchers on them. It was completely unexpected but made me feel really valued as a customer. I have flown American for work and never felt valued in the way that Delta does for their customers.
I went on a business trip to San Francisco sometime around 2014 and took Delta. The day of my return flight, a major storm started shutting down flights out of SFO. When my own flight got cancelled, a ticket agent for Delta went above and beyond getting me and my two travel companions on an out-bound flight so we could get home. Ever since then, I have flown Delta exclusively for personal flights and have never regretted it. Their customer service and perks, I feel, more than make up for the small premium in price.
Ex Delta Employee 👋 probably one of the best companies I've ever worked for. They truly care about Employee and that's shown by all the events the little things they do. It's rare for Employee to meet the CEO but even rarer for an intern to shake their hand, yet I was able to shake Ed Bastians hand a few months into starting. Also benefits are pretty dang nice. Only negative comment I will say is that pay can definitely be better. Specifically for engineers. There is definitely more competitive pay at other Aerospace companies but I guess one can argue you make up the loss with benefits. In one year of flying with Delta I took over 100 free flights around the world 🤩
I prefer Delta because in my experience they tend to have more creature comforts (more USB plugs, more seatback TVs, etc.) than their competitors on the same routes.
I agree--Delta just does everything a little better than their competition. I flew United a few months ago (not my first choice, but Delta didn't offer any nonstop flights). After my United flight, they sent me a survey asking me how I enjoyed the trip--including several questions about their in-flight entertainment, which they didn't have on that flight. I also noticed that their website kept pushing me to check in for my flight, even though I already had. Neither of these is a major life-changing experience, but those are definitely things in this computer era that they should be able to address. Bottom line, the Delta experience is just smoother and more polished from booking, to checking in, to flying.
Delta is definitely my preferred airline when booking a trip. They generally seem to be at least a little better at everything compared to the competition. Better on time performance and better customer service on the ground and onboard are certainly a part of that. While AA and UA are removing seatback screens on domestic flights Delta committed to getting them on all their mainline aircraft because it's a feature customers use and enjoy compared to the device streaming version even if it makes them no direct money. They never got rid of snacks in coach, expanded the snacks before anyone else, and were even brought back included meals in coach on some transcontinental routes before the pandemic hit. All this sums up to a focus on the customer experience that's not limited to first class
How does it compare to JetBlue
Of the big three, I don't know much about them. I usually fly Alaska because I live in Seattle. Whenever I can I will try to fly Alaska. Alaska has never given me a problem ever. Whenever I book with Delta it's always a clusterfuck
@@coolboss999 Haven't flown JetBlue but from what I've seen their biggest weakness is poor on time performance
@@andrewsang4688 Alaska Airlines doesn't have seatback screens correct?
@@dannydaw59 yeah but idc since I'm using my phone anyways
Love the rise and fall series, but I'd prefer if my flight doesn't do any falling, thanks.
Touché
hahaha
IMO, another advantage Delta has is Atlanta Airport itself. I know quite a few people who choose Delta just so they can go through Atlanta rather than any of the other hubs (e.g Chicago).
Facts. I go to Atlanta for the food. Good Southern Fried Deliciousness. Plus it easy to navigate as well.
I'm in awe of ATL. It's not sexy like many airports abroad, but it's an absolute machine and amazing to watch. There are also quite a few creature comforts hidden around the place once you learn it. Very easy to navigate as well.
It is definitely one of the most impressive operations around! So much easier to get from concourse to concourse than most other big airports.
With ATL being my home airport and DL being the main airline I fly, I do think I'm spoiled by how nice and efficient the airport is! Plus Delta's product at ATL is unlike any other I have experienced out of other airline's hub airports.
Me reading the title: "Yes that's what airplanes do"
Delta's decline has a lot to do with their former CEO Ron Allen. They're back on solid ground now delivering a 1st class product.
Part of it, yes, but we had another CEO much worse, so bad that I refuse to speak his name! He followed Ron....I've been on this plane 32+ years!
Leo Mullin was worse, he and his raiders drove Delta into the ground, then took all the money!!
Don't forget Leo Mullin
@@scotthaskin1509 whoops. I spoke his name. Yep I've been around just a tad longer
I've got a relative who works for Delta, they definitely pay very well compared to other airlines and the profit sharing is an awesome bonus on top of it at the end of the year. They even got profit sharing for 2021 which, while it wasn't substantial, they didn't expect to get.
Delta got my dogs home safe and sound from an overseas military tour over a decade ago. Those dogs have all passed now, but I will always remember who got us back on American soil safely. And that's why I fly Delta.
My stepdad flew 3 Million miles with Delta! On the flight, he hit the milestone, the crew hand-wrote a letter for him and my mom thanking them for traveling. I was on the flight as well and they upgraded my seat free of charge, super nice for the 8-hour flight. They also sent him a custom plaque with 3 million on it! They are always super nice and extremely helpful!! Love delta haha
I like Delta Airlines...I had no problems with them when I traveled overseas in the past.
I happened to fly on two Delta flights the day they emerged from bankruptcy (PIT to ATL; ATL to SFO). They made a point of announcing this on both flights and gave out champagne to celebrate. It really struck me that the flight attendant (an older woman) making the announcement on the ATL-SFO flight got a little choked up talking about it. Looking back, they were going for a new image during that time and it seems to have worked.
I love flying Delta. Their customer service is awesome. I’m actually dreading having to book an American Airlines flight because Delta stopped flying to my destination after COVID happened.
I just recently flew Delta and I will say that the flights
were extremely pleasant! I kept telling my sister how such a great airline it was.
1. The employees were sooo lovely! Not one bad experience with any of them.
2. We didn’t get to pick out seats but both times we were upgraded to Delta+. Which might have been luck, but I was excited! Lol
3. The flights left on time and even arrived earlier than expected.
What really stuck with me though were how nice the employees were. I definitely am a firm believer that as long as you keep your employees happy you will have a more profitable company, so it makes sense that Delta is doing well because of it.
When I was flying a lot in the 90's and early 00's flying Delta was a miserable experience. To be fair their competition was just as awful. The biggest blunder was merging with PanAm. The company cultures were drastically different and it took too long for the workforce to integrate well.
Yep first time I went was 2006 and it was god-awful
They didn’t merge with PamAm, they bought PA’s assets.
@@erik_griswold ...and they also bought PanAm's liabilities (debt).
Flew with Delta in 2019 to and from Japan. Had a great experience honestly, they even upgraded my return flight up a class for free.
Can do more Rise & Fall series on Airlines I'm really interested into stuff like this of what happened to company's of Past & Future.
The history from crop dusting to commercial transport is fascinating! Thanks again for your research work!
A few years ago, my dad used Delta for a work trip to Idaho to his company headquarters from Sacramento to Boise
We in Georgia are proud of our home airline. Great video.
Yeah, just don't ask for Dr. Pepper. Coke is also out of Atlanta. Oh and did I mention you're likely to go though Atlanta. Even if your destination is in the other direction.
@@glynnetolar4423 Yes - that's what the hub and spoke model is.
@@glynnetolar4423 we live in Georgia, we have to go to Atlanta to do just about anything anyways.
You should do a “Why your company man is successful” vid
They usually give 30 mins on the back end of the flight so they can always be "on time".
Most everyone knows that some extra time is added to flight schedules. What few people understand, is that our aviation system wasn't designed for the volume of traffic in the skies today. You will never remove the weather variable from the equation, so extra time built in makes sense!
As a Delta Platinum Medallion customer, I can vouch for the fact that flying DL is the most pleasant choice for US air travel. The well paid employees absolutely translate into more friendly and personable interactions as a customer (Southwest might be the only airline that competes in terms of friendliness and personality), which I appreciate. Delta has consistently invested in the customer experience, with in back seat entertainment, even on short domestic hops, while AA and United have just been cutting, and cutting, and cutting, to the point their employees sometimes seem to be embarrassed to be affiliated with those organizations.
Further, Delta's investment in seat blocking during the pandemic when vaccines weren't yet available proved to me that they have an interest in my long term wellbeing - that action alone probably bought more good feelings and loyalty than 100 free cocktails in the SkyClub ever could. Lots of people complained about not getting the same level of snacks or whatever, but this move elevated the basic economy experience, fleetwide, to be equal to Intra-European business class (which is just a blocked middle seat, not the larger recliners we have in the US).
They rise and fall and rise again…. Like an airplane!
here before this is like popular or sumthin
we love this channel and it helps us so much with our debates!!
I love to watch your videos every afternoon when I get home. I always eat alone, but your videos are always so full and interesting, that make me feel less lonely. Thank you company man.
I haven't taken a whole lot of flights in my life, but out of the ones I have taken delta was the best by a considerable margin. They were the only ones I've ever flown with that had in flight entertainment and offered pillows and blankets in the economy seats. The worst I've flown with is united, that felt like a prison transport
One main reason Southwest was so successful was because they always hedge against fuel price spikes
I bought a couple Delta shares when the covid crisis hit. I'm rolling in handfuls of dollars! (should've bought more)
I did too, but didn't have the patience to hold.
My dad retired from DELTA in 2006 because of the bad management and poor outlook from 2001-2005.
He had been a pilot employee for 20 years, first as flight engineer, then first officer and finally Captain.
Based on recollections of his opinion of management, it goes back MUCH FURTHER to the Ron Allen era of Delta from 1990-1998. During the 1991 buyout of Pan Am, he got bumped in seniority steeply, with Pan Am being heavy on older pilots.
The funny thing about Song was that it didn’t feel like a low-cost airline. If I remember correctly, they were the first (or one of the first) in Delta’s fleet that had video screens for everyone on domestic routes. Many people I’ve talked to state that they even got free meals on Song. I actually really enjoyed flying them! That being said, it doesn’t surprise me that it was a money suck. Good video!
i flew delta from the US to Japan back in 2019 round trip, best experience I have ever had on an airline ever.
My family has flown with Delta forever. My dad always traveled extensively for work and this has been a diamond medallion member with them for as long as I can remember. A very standout experience I’ve had with them among the many instances of unbelievably positive customer service experiences was when a our flight was running quite late and we were approaching the point of missing our connection. Upon landing we were ready to run to our next gate, but as soon as we disembarked, there was a man standing at the door of the plan dressed in a very nice three-piece suit holding a sign with our last name on it. He was dressed as one would expect a dapper gentlemen to look, he told us to follow him and he led us out a door right onto the tarmac into a Delta branded Porsche SUV. Helped us with our baggage etc and proceeded to drive us directly to our next flight. The reasoning behind it was my father’s membership standing within Delta, not like he was a shareholder or anything, but they valued his longtime support of the company and this was just a thank you. It has happened to me on my own as well and it just truly goes to show how dedicated the company is to absolute satisfaction regarding their customers and that is huge.
I forgot about the Porsche fleet.
I have been flying Delta Airlines since 2019 overall the company is one of the best airlines in the world I'm a loyal travel and sky club member their customer service is outstanding what I also like about the airline is that they really care about passengers with disabilities. As a disability activist and a man with Cerebral Palsy (CP) is that they always endure that passengers with disabilities are well looked after so I give them kudos I never had a negative experience so I will continue to travel with them for many years to come!
Same here.
Definitely not all US airlines look after customers with all disabilities but all US airlines are at least trained to look after people with at least some disabilities. It is because we will do almost anything to save 20 bucks on tickets and they have to cut costs to reduce fares.
I'm one of the customers that were apart of the revised Delta movement from 2010 onward. I love the way Delta currently does things.
thanks for making another video on airlines!!
There is a lot of content and subscribers you will gain by doing more airline/plane videos. We aviation enthusiasts can’t get enough of it
A new rise fall and rise again video sweet there my favorite in this channel
This great video on Delta airlines evokes memories of Pan Am, TWA, Eastern, and for those like me that are of the age to remember, the lovely United Airlines commercials: “Fly the friendly skies”, with the soft passages of Rhapsody In Blue playing in the background.
They fought off USAir trying to buy them. If that had succeeded Delta would probably be horrible. Just look at what AA has gone through since their merger.
Yes!!! I’ve been hoping this video would happen
You should do something about the situation between Frontier and spirit but I'm really excited to see what you have on this
Two of the shittiest airlines merging together to make one huge shitty airline
As a 28 year employee of Delta i have seen the good, the Bad, and the Ugly in my years working and I will testify that Delta in the last 10 years or so as worked very hard making employees happy. Employee safety has been a huge focus and though we didn't get profit sharing last year during pandemic this year they still wanted to give us a bonus which was a pleasant surprise. I used to get embarrassed about telling ppl where I worked years back because it was usually followed by a travel horror story but now I hear more good things about Delta travel experience that I'm actually proud to say I work for them.
When I had scheduling issues due to pandemic-related complications, I was shocked at how accommodating their customer support was. Basically I had written off $2000+ as lost (because it wasn’t their fault at all and it was last-minute) and they provided me another date with hardly a penalty! It was incredible and I appreciated that extra effort. My opinion of Delta has only grown in the past 5 years
I flew delta to Paris and back in 2019. And it's one of the best flight experiences I've had, and I travel to Europe frequently. I'm a tall person and their economy seats had amazing leg room. For most airliners I try to get emergency exit seats or isle seats. Customer service was amazing and the captain got us back to New York quicker then scheduled
I always prefer to take a flight operated by Delta even if it costs a little more. Delta has always treated me better than the Delta Sky Lounge is unmatched.
I used to fly Delta in the 1980's. They were awesome. We had a layover in Birmingham, Alabama one time. I did not have to leave the plane but one of the stewardess sit down with me and talked to me during the layover. She was so nice and good looking.
I had about a two-hour delay coming from Madrid to Denver. A while later, they sent me a $20 voucher. I wasn't expecting anything from them.
I remember flying Song to Orlando, I was a kid and it was the first time I ever used a screen on a flight. It was fun.
love this channel
Company man , very timely.
I'm a Canadian (and a subscriber!) looking at booking flights home from Japan, and a lot of the cheaper options involve US airlines that I'm not experienced with like delta or American airlines. I literally just googled "is delta airlines a bad airline", then came to CZcams to find something to watch and here you are
I have flown on Delta a few times during its bad period and more recently and I can say its transformation is outstanding. from the cabin staff to the pilots its pure professionalism and courtesy that's why I enjoy flying with them. I hope they continue this positive trend.
As far as domestic carriers Delta is my favorite. It is my preferred airline when I travel. It was Continental since United bought that airline it has been highly unlikely for me to fly.
Some companies I would like to see in a video:
McIlhenny Company - Makers of Tobasco Sauce
Red Bull - The Thai family behind the energy drink empire
Huy Fong Foods - Makers of the famous Sriratcha sauce
Thanks, keep up the good work, I watch all your videos.
I’ve only flown delta once. I was 21 and went on a solo trip to Costa Rica, I lost hearing in one ear while in Costa Rica(and didn’t buy insurance..) and ended up missing my connection in Atlanta. It was technically my fault because I didn’t hear a gate change announcement but the agent managed to blame an up line 15 min delay (crew rest at origin) to get me a hotel room for free.
I also got a free alcoholic drink on the plane on ti way to CR so I already liked them at that point haha, didn’t take much back then to impress me I guess.
Lost it completely? Or did you get swimmers ear?
It lasted a couple weeks, not sure what it was
1.5k in 15 mins that’s crazy to see man. Good work
I agree with all these positive comments here. Pre-Covid, I flew all over North America, Europe, and even Australia multiple times a year. Delta makes air travel as hassle-free as it can be.
I made diamond status last year since I travel for work. Literally my favorite airline. They are super nice! I get upgraded to first and comfort plus all the time. Free wifi if you have T-Mobile. I have the platinum delta card so I get a stupid amount of points. They just gave out a choice benefit where I chose free sky lounge. They are a really good airline.
You should do "The Decline of Rax... What Happened?" Rax was a fast food restaurant in the 1980s.
A small handful of locations are still open in the midwest.
Flew From STL to Seoul South Korea two times in a month. It was during the pandemic and A+. Positive staff, great entertainment, nice cabins and planes. Just a really positive experience!
One of the smart things Delta did after the merger with North West Airlines was to make the transition super fast and rebrand everything Delta immediately. It helped, for their image and it helped the employees who came from very different company cultures. Within 2 months the entire fleet was painted in the new colors, interiors redone in Delta blue, employee uniforms issued and integration of both workforces. Nothing is 100% but the fact that they moved so quickly helped everyone get onboard and business to continue swiftly. Unlike United who's merger w/ Continental dragged for years. Most Continental employees I know are still not happy.
Oh, and those profit sharing bonuses.... are the best. Every employee is invested in the company making a profit because the bonus is so so nice. Comes every year on Feb. 14. So Happy Love day Delta. 💕
My opinion Is also that it was the Merger with NWA that brought about the success of what is now called Delta Air Lines. I worked at NWA during the Merger. Our cultures and the publics perception of the companies were so different. at NWA Process discipline was king, On time Performance, Technical travel accuracy. but at NWA we weren't known as the friendliest airline. Delta on the other hand was known to be super friendly, people loved the staff. But my perception was that the delta people were kind of sloppy. well loved, and would do anything for customers but their processes were lacking, their technology was old. the merger created an opportunity for the less friendly NWA staff to bring their talents, and Delta staff to show them how to have fun and be friendlier. it also removed some very hard core NWA management from the company that created staff / employer tension that was common at NWA.
It really was the people of the two companies that through down and went for it to make it work. I miss my NWA/Delta days such great people before and after the merger.
@@rosser95 I agree, I worked through it as well. Delta folks had a better relationship with management as well, but it didn't take as long as it could have for things to iron out. At the end of the day all the big management folks and CEO if I remember correctly were NWA so really it's NWA with Delta branding. It's been 10 years so finally at this point I think things have meshed well.
Yes a consolidated branding was a very wise move. But all the NW planes were not repainted in two months. More like a couple of years. Not possible to do for such a large fleet in couple of months. The old DL livery aircraft were not complete until 2011 so it was a long process to get a complete consolidated branding in place.
Flew Delta 2019, the fist thing I noticed was that one of the Captains handed out wings to the kids, you don't get that with other airlines.
I fly a lot the service is great, crew are friendly and helpful I love Delta very consistent Best Regards Andrew from Down Under
ive only flown delta a couple times as a kid (im 16, so probably around the early to mid 2010s), and i remember they gave me a little pin with their logo and wings on it. it made me feel so special! and i also remember my mother and one of the flight attendants chatting a ton during the whole thing. that flight my family happened to sit at the very back, so we were the last ones off the plane. ill never forget getting to meet the pilots and see a little bit of the cockpit before heading off for our vacation! truly a cool experience.
its times like late last year when me and my father flew southwest and ended up getting stranded in philadelphia because of the cancellations that make me miss that one flight with delta haha!
I love the backstory of the company. Where in the 1920's the name Delta came from a station in Mississippi called "The Mississippi Delta." And Delta is a name taken from the greek alpha bet to describe a pond or a lake. A lake somewhere in Mississippi.
I've flown Detroit to Orlando and back on Delta twice since October. Both times were completely painless experiences. The in plain entertainment options were great and also kid friendly too for my girlfriend's son. Would absolutely fly Delta again
They really do everything they can to make the customer experience the best. Delta is ostensibly reliable. They also go out of their way to take care of people. The Delta Sky Club is great too.
I love Delta. I've always had good experiences flying with them. They helped me out in a pinch last
summer. When another airline I booked with canceled both my flights at the last minute.
I loved when Delta introduced Song. They were my favorite.
5:24 they didn’t start making money again they just were spending less because they fired a bunch of employees therefore they had less salaries to pay. A lot of big corporations use this to make it seem like they are making money but it really just means they are not SPENDING money.
I am a Delta Diamond Medallion, and proud of it. I fly alot, and Delta has become my airline of choice. Great operation!
The company has been trying to sell its refinery for a few years now as it hasn't really generated great profits. But!! With fuel prices rising the way they are, I heard they are pretty happy to still have it in place.
Delta has some great workers too. The Delta of the late 90's to 2010's was... Stuffy. Can't find a good word to explain it. It did not seem fresh in a way. Today, they are crisp and clean, and a well run machine.
I have flown almost 2 million miles on Northwest and Delta. I have flown on every other domestic airline as well, and I appreciate Delta’s service in every cabin. They excel where American and United fall down. In cabin service, customer support and flexibility is
I worked for Delta Air Lines during its greatest years; those under C. E. Woolman. It was a different kind of company then. He ran it like a family, and he treated us all like family. His office did not have a door on it. ANY employee was welcome in his office regardless of who he was meeting with. We came first! If he met you today, in six months he'd remember your name, what was discussed, and if any changes were needed from that conversation, he asked about improvements. He bought tickets to fly on his own airplanes, which were paid for CASH. None of our planes were financed or leased. A P.O. for new Douglas planes (all he bought were Douglas and Convair) was a phone call, followed by a call to finance to cut a check for the entire amount. When other air lines went on strike, we worked through them and were given everything they were striking for as well as a massive thank you party for ALL of the employees by region. Entry to the festival was a mere showing of your I.D. card. Oh, we also received shares of Delta stock, as well. It was AFTER his death building maintenance was called to cut notches in his office door frame to install hinges. And, by the way, the name Delta was suggested by his secretary who was with him until his death.
One more little tidbit about Mr. Woolman. The company bought him a Lincoln. Black. Very prestigious. But he never drove it. The tires went flat. He took fellow airline presidents to lunch in his '53 Chevy Bel Air, which he drove all the time. THAT'S why Delta was the best air line in the business, and why employees LOVED working for them.
Im an employee with Delta Airlines. Yes I can say they really care a lot on both their Employees and Customer satisfaction. It made the workplace a very positive and the support that is given to us. Their benefits is way beyond what their competitors can offer as well. I was initially skeptical of the positivity but after months here, it is truly a positive experience never have I felt in any employment before this.
And yes the leaders do visit our office now and then. Even when we are located 12hrs ahead of the US, they regularly made trips to Singapore to visit their employees here. Going above and beyond is our passion.
Great video! Hilarious that they purchased that refinery haha
I have been flying with Delta for the last 27 years, I just love it. It is home away from home, I slept well on Delta seats than on my own bed. I have used other partnered and Code Share airlines, yet I can never think of any other airlines to use as my main flying house. "DELTA ONE", way to go. Thank you for your report.
I've only ever flown Delta. I have a Skymiles account so it'd be silly to fly with anyone else. Every flight has been a positive experience
I giggled when I heard “crop dusting”
I love Delta tbh, my dad worked for them for 10 years and its been all great and from what I know payed pretty well and treated him well, even after leaving he still adores the company and wants to work for them again, and tbh I kinda wanna work for them as well until I'd be able to fully purse my own dream career.
Great video as always!! I have flown different airlines for vacations and professional travel over a couple of decades and I must agree, over the past 5 or 6 years, Delta has outperformed the others. Their re-focus on the customer has been noticeable. Proactive information if there is a potential issue or delay, using my name when addressing me on the ground or in the air, showing sincere appreciation for my business. American and United seem to have unhappy employees. Southwest and JetBlue usually have fun, personable employees.
I worked for Delta for 10 years (I left after I finished law school). Great corporate culture. Heavy focus on customer satisfaction. Tremendous esprit de corps. Happy employees=happy customers. Safety was and is paramount. Go Delta. I would work again for it in a heart-beat! Tremendously proud to have been a part of that team.
I have been on Delta twice and both experiences were fairly positive, with the most positive being in May 2021. March 2020 was crazy due to the flight experiences being completely different from March 12th to March 25th. The flight from Atlanta to Cincinnati on March 25th had 8 other people on it in a 737.... creepiest feeling.
I utilized it to go to Hawai'i.
In May 2021 they had an issue where the plane had a big time malfunction and it would take 24 hours to get another plane into the airport (big island), whilst we already had a place to stay it was a bit inconvenient. They gave me and my brother 12,000 skymiles each for inconvenience. But the flight home is what made it memorable. The flight attendants went out of their way to provide me and my brother essentially first class service in main cabin seating. The flight had free alcohol due to it being a long 9 hour flight to Minneapolis. Both paid attention, a nice british guy and Joanie, a 50-60 year old nice flight attendant. Joanie checked in on us every 10-15 minutes, got us boatloads of free snacks, everything. Even asking right before she was going to sleep on her break if we needed any more drinks or anything.
I will always try to fly Delta if I can.
One of the best things about this company is how they treat the customers. Especially the folks who are so loyal to them. I’ll give an example I was supposed to come home from Nashville on the 6pm connecting through ATL up to Philly. But Delta called & told me the flight was overbooked. But they could get me on an earlier flight with a first class upgrade & adding 30,000 sky miles to my account. Phenomenal
Wow! Partnership with Grammarly! Love to see it!
Do you use them Anyiti?
My father, who is a veteran, has worked for Delta for over 30 years and they have treated him with the utmost respect and recognition. My family has always used Delta as a means for far travel and I absolutely love them, I have very fond memories and always get a sense of nostalgia when boarding their planes. I trust Delta, and I would like to work for them myself one day.
I'll ask him about the changes he's noticed over the years soon.
I now always fly Delta because it is very responsive to your needs and when they have minor failures of service during flights they respond and at least in my case address them. The experiences have been really good over the years and is well appreciated.
I am a student pilot in TN. I love to ski and I plan to go into the air guard to get connections, and try to fly at delta out of Denver.
Love it!
Flew DL several years ago from ATL to PHX. They were efficient and friendly 😉! Especially impressed with how the Gate Agents handled the Boarding process in ATL.Like their new Liveries !