My first ever job in IT was a call center gig and although I do love customer service, I absolutely hated that job. I hated going to clock in at 8AM and there already being 20 calls waiting in the queue for the 6 people we had in the morning to crush, it was draining. After 8 months of that I moved to another division of the company that provided technical support for firms who we supported the local environment for, although I still had to talk to people on the phone, I felt like I got to hang back a little more and got an extreme exposure to many different technologies instead of constantly fixing the same thing over and over and escalating issue after issue because we had limited permissions. I just accepted an offer for an on-premise healthcare IT Support Specialist and I'm beyond excited, I finally get to see people and my dream to have my own office has been fulfilled!~
Call center jobs are rough. The phone never stopped ringing. High revolving door. High stress, mandatory overtime, nasty shift hours. Did it for 2 years. Now in Desktop support.
Desktop Support is so much better. Th stress level is no where near the 2 cal center jobs I had. No more getting slammed with phone calls all day. You get to travel on-site to the client's site and fix everything in person. A great way to stay in shape and get your exercise. Nothing beats hands on tearing apart Engineering Workstations, Desktops and Laptop' that makes the job more enjoyable than doing remote troubleshooting over the phone.
Yes I've been there as Help Desk comes in different forms such as Product Support, ISP Tech Support, Application Support.. ISP Tech Support was the most stressful Help Desk call center job I ever held in the past as the call volume was extremely high and I had to where 9 different hats taking calls for 9 different partnership or contacted ISP companies. The pay was very low at the time $13 an hour. We had to learn hundreds tools and the training was poor. It became even more stressful when they switched to software based phones that didn't ring as all you get is a pop screen that gives little time to prepare for the call as it wa back to back. L2 Desktop Support as my current role far better and very little stress and much more fun that's more hands on. My salary In Desktop support is triple the amount I was making in Help desk since I work for Raytheon Technologies as a contractor.
couldnt agree more, its such a shxt job i did it for 10 months then moved on to 2nd line i dunno why they call it I.T when its basically customer service/ call center they use I.T as a buzzword to get people in
Hi, would you consider a job as technical support engineer for cloud environments and ECM systems as a higher tier IT job? My responsibilitys are for example performing cloud deployments (instances, docker containers, network security rules etc.), developing smaller webapplications with python and java and of course giving support to a limited number of people (internal and external) for the cloud environment and the ECM system. And together with an other colleague I manage the cloud backups andcreate incident response plans. I‘m in this job for about a year now and the word „Support“ bothers me in „Technical Support Engineer Cloud & ECM“ bothers me a little. Thank you very much in advance! Kind regards
The word "Engineer" in combination with "Support" is often really just a fancy term. In most cases I would not consider this type of job a higher tier IT job. The tasks you are listing would confirm this. There may be an overlap with some system administration tasks, but I do not see any "engineering" tasks listed.
My first ever job in IT was a call center gig and although I do love customer service, I absolutely hated that job. I hated going to clock in at 8AM and there already being 20 calls waiting in the queue for the 6 people we had in the morning to crush, it was draining. After 8 months of that I moved to another division of the company that provided technical support for firms who we supported the local environment for, although I still had to talk to people on the phone, I felt like I got to hang back a little more and got an extreme exposure to many different technologies instead of constantly fixing the same thing over and over and escalating issue after issue because we had limited permissions. I just accepted an offer for an on-premise healthcare IT Support Specialist and I'm beyond excited, I finally get to see people and my dream to have my own office has been fulfilled!~
Call center jobs are rough. The phone never stopped ringing. High revolving door. High stress, mandatory overtime, nasty shift hours. Did it for 2 years. Now in Desktop support.
Yep. I worked in two call centers and would never do it again.
Desktop Support is so much better. Th stress level is no where near the 2 cal center jobs I had. No more getting slammed with phone calls all day. You get to travel on-site to the client's site and fix everything in person. A great way to stay in shape and get your exercise. Nothing beats hands on tearing apart Engineering Workstations, Desktops and Laptop' that makes the job more enjoyable than doing remote troubleshooting over the phone.
Yes I've been there as Help Desk comes in different forms such as Product Support, ISP Tech Support, Application Support.. ISP Tech Support was the most stressful Help Desk call center job I ever held in the past as the call volume was extremely high and I had to where 9 different hats taking calls for 9 different partnership or contacted ISP companies. The pay was very low at the time $13 an hour. We had to learn hundreds tools and the training was poor. It became even more stressful when they switched to software based phones that didn't ring as all you get is a pop screen that gives little time to prepare for the call as it wa back to back. L2 Desktop Support as my current role far better and very little stress and much more fun that's more hands on. My salary In Desktop support is triple the amount I was making in Help desk since I work for Raytheon Technologies as a contractor.
As someone who is currently stuck in a service desk analyst role and trying to get out, this is 100% true.
Nice vid Christoph. You should have made this video before I quit after month worked as a call center guy.
couldnt agree more, its such a shxt job i did it for 10 months then moved on to 2nd line i dunno why they call it I.T when its basically customer service/ call center they use I.T as a buzzword to get people in
Hi, would you consider a job as technical support engineer for cloud environments and ECM systems as a higher tier IT job?
My responsibilitys are for example performing cloud deployments (instances, docker containers, network security rules etc.), developing smaller webapplications with python and java and of course giving support to a limited number of people (internal and external) for the cloud environment and the ECM system. And together with an other colleague I manage the cloud backups andcreate incident response plans.
I‘m in this job for about a year now and the word „Support“ bothers me in „Technical Support Engineer Cloud & ECM“ bothers me a little.
Thank you very much in advance!
Kind regards
The word "Engineer" in combination with "Support" is often really just a fancy term. In most cases I would not consider this type of job a higher tier IT job. The tasks you are listing would confirm this. There may be an overlap with some system administration tasks, but I do not see any "engineering" tasks listed.
@@ITCareerGuide thank you very much for your fast reply. I hope that I can use this job to get more into cloud solutions or DevOps
Oh shit, you're talking about me! XD