Person-centred, responsive care: Home Instead, West Lancashire and Chorley

In State of Care, our annual report on the state of health and social care in England, we found that a positive organisational culture and continuous staff development have a real impact on the quality of care.
Home Instead West Lancashire and Chorley is a home care service based in Ormskirk. Our inspectors rated it outstanding after we carried out an inspection in July 2014.