Chick-fil-A - Why They're Successful

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  • čas přidán 3. 06. 2024
  • Chick-fil-A is among the most popular fast food restaurants in the United States. This video talks about the history of the company while attempting to identify the reasons behind that success.
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Komentáře • 11K

  • @gespacho___
    @gespacho___ Před 2 lety +7435

    I was once stabbed in an ally behind a chick-fil-a. An employee immediately beat my mugger to death and gave me a free chicken sandwich. I was healed instantly

    • @knightlykar
      @knightlykar Před 2 lety +260

      Dang…! That’s pretty crazy 🤯

    • @kiideva
      @kiideva Před 2 lety +330

      Their version of a senzu bean lol

    • @0Diva_P0
      @0Diva_P0 Před 2 lety +128

      Local paladin saved the day

    • @randyu.8356
      @randyu.8356 Před 2 lety +72

      That story gave me goosebumps.

    • @alexshibu3263
      @alexshibu3263 Před 2 lety +45

      life am I right

  • @bigfoottamer
    @bigfoottamer Před 3 lety +3094

    i go into a chik-fil-a i get treated better than my family

    • @adomax373
      @adomax373 Před 3 lety +97

      That's sad

    • @spiderphil
      @spiderphil Před 3 lety +65

      💀💀💀💀

    • @derpysniper8138
      @derpysniper8138 Před 3 lety +9

      Same

    • @mirzaahmed6589
      @mirzaahmed6589 Před 3 lety +12

      @@Johnny-adamser Take 60,000 applications but only accept 100.

    • @alexcarter8807
      @alexcarter8807 Před 3 lety +28

      You sound like a Real American(tm). America: Where strangers treat you better than family.

  • @johnsmith42688
    @johnsmith42688 Před 2 lety +179

    Our wrestling coach got cancer and was not doing well (he beat it thank god)...without us asking, the franchise owner of the local chick fil a donated meals for our team for our tournaments foe the entire season...healthy stuff too, the good grilled chicken, salads, they even donated sports drinks and bagels, bars, and other healthy items they purchased for us....pretty amazing company

    • @jd9119
      @jd9119 Před rokem +2

      You guys didn't do pasta night, the night before the meets and tournaments?

    • @johnsmith42688
      @johnsmith42688 Před rokem +4

      ​@@jd9119 .... bruh

    • @jeremypearson6852
      @jeremypearson6852 Před 11 měsíci +3

      Did the liberal media report that?

    • @furrtoast
      @furrtoast Před 9 měsíci +10

      @@jeremypearson6852 why'd you have to bring politics into it bro... you're ruining the nice comment

    • @gooby_pls
      @gooby_pls Před 2 měsíci +3

      Unlike other chains, you can't just shovel money at Chick-Fil-A to apply to become an owner of a restaurant. They meticulously vet potential owners and turn away anyone who is just looking to invest money and be a hands off owner. The owner of your local Chick-Fil-A has has roots in your community and cares about its people.
      There are no stockholders that the company is beholden to, they aren't looking to wring out as much profits as they can year after year. They don't oversaturate the same town with more locations than it needs.

  • @jolexa932
    @jolexa932 Před rokem +521

    I used to work at a Chick-fil-A and I can say that was the best job I have ever had. There was times something happened in my life and I couldn’t show up and they were so understanding. I lived a few minutes away from the Chick-fil-A and when I didn’t have a way to work team members would offer to pick me up and they didn’t even want gas money. When I tell you we really do enjoy working there I mean it. Everyone is so friendly and the managers are so understanding

    • @jolexa932
      @jolexa932 Před rokem +8

      @UC_HDLXvYK_1nJxFj0QjDbYA How about you calm down😂 obviously every Chick-fil-A will be different. They have different employees and different managers so just because you had a bad experience doesn’t mean everyone else who worked at Chick-fil-A will go through the same thing

    • @CDeeez94
      @CDeeez94 Před rokem +4

      That's really awesome for you to say.
      If you don't mind me asking, what do you think it was about the job that made it such a great experience?

    • @tanneredge9774
      @tanneredge9774 Před 11 měsíci

      Boy that changed

    • @SharpAssKnittingNeedles
      @SharpAssKnittingNeedles Před 11 měsíci

      Unless you're gay, one presumes. Family that owns the bitch is as vile as the people who own hobby lobby

  • @TeamspeakServer
    @TeamspeakServer Před 3 lety +3020

    you also missed their extreme cleanliness, no other fast food chain is as clean as chick fil a

  • @thomashendricks9774
    @thomashendricks9774 Před 3 lety +2730

    The customer service there is so good it makes you uncomfortable. Because you're not use to be treated so well and makes you aware of how poorly you're treated at other places.

    • @aerodynamicist4
      @aerodynamicist4 Před 3 lety +196

      SERIOUSLY
      For a while I was going to Chick Fil A just because no one else in my life is that nice to me

    • @patoren3gou653
      @patoren3gou653 Před 3 lety +61

      If you're uncomfortable at a Chick-fil-A it's probably because you're gay
      Zing

    • @TheDjcarter1966
      @TheDjcarter1966 Před 3 lety +137

      @@patoren3gou653 but they will still be super nice to you

    • @davidwenzel717
      @davidwenzel717 Před 3 lety +93

      No joke I once got my food before I was done paying, it blew my mind.

    • @Kant3n
      @Kant3n Před 3 lety +54

      The in-store atmosphere is like the mirror universe version of Popeyes.

  • @giovannibautista2515
    @giovannibautista2515 Před 2 lety +43

    I love their chicken sandwiches and the fact that when you ask for extra sauces, the employees don’t act as if the sauces come from their checks like mc Donald’s and Popeyes.

    • @MaynardCrow
      @MaynardCrow Před rokem +5

      You can now buy their sauce, bottled in stores. It's great.

  • @Hawtload
    @Hawtload Před rokem +16

    McDonalds: "wut u want?"
    Chick Fil A: "omg hey you! how have you been? It was a pleasure serving you ;D

  • @brianstryker4536
    @brianstryker4536 Před 2 lety +3884

    I once woke up to a chikfila employee breaking into my house. He wasnt there to rob me. He was there because he forgot my honey mustard sauce and to say "have a good day" to me. 10/10

  • @DoNotABarrelRoll
    @DoNotABarrelRoll Před 3 lety +14729

    Once I went to get Chick-Fil-A, and after I ordered realized I'd forgotten my wallet. I told them when I got to the window, and they just said 'well come back and see us again and we'll call it even' and handed me the food anyway. I went there a lot more after that. They're just genuinely friendly, it's nice.

    • @mtaye1969
      @mtaye1969 Před 3 lety +1356

      Damm that is great customer service

    • @skirk248
      @skirk248 Před 3 lety +734

      I did the same thing after my local whataburger spotted me a meal. I go at least twice a week to see them

    • @coolbrosryder12
      @coolbrosryder12 Před 3 lety +572

      @@skirk248 Chick-fil-A and whataburger are the best of both fast food worlds.

    • @skirk248
      @skirk248 Před 3 lety +67

      @@coolbrosryder12 without doubt

    • @bray0427
      @bray0427 Před 3 lety +33

      Damn free food

  • @nathanbradleyf777
    @nathanbradleyf777 Před rokem +178

    They have the best chicken nuggets on the planet. And I love how there's 100 cars in the drive thru but you speed right thru it. They just do everything right.

    • @rust8infinite
      @rust8infinite Před rokem

      @@h.mandelene3279 idk whether to laugh or vomit.

    • @lawrencetalbot8346
      @lawrencetalbot8346 Před rokem +1

      @@rust8infinite why would you laugh or vomit?

    • @RocioNicte
      @RocioNicte Před rokem +1

      Love the chicken nuggets with chick-fil-a sauce.

    • @Kane-zk3jr
      @Kane-zk3jr Před 3 měsíci

      I work at Chick-fil-A and are customer sale time is 2 1/2 to 3 minutes per customer .most take longer ordering

  • @5BBassist4Christ
    @5BBassist4Christ Před rokem +17

    I work at CFA. Some of the things talked about, like the friendliness, close and qualified management, and franchise selection really do stand out the more you know. My store operator is very friendly, knows all of his employees by name, and greets everybody with a hug when they come in to work. That alone creates such a friendly atmosphere for his employees to thrive in. Beyond that, he also doesn't spend his time looking over people's shoulders to make sure they're doing it right, because he trusts them. Also, whom he has set as a team lead in a specific department, he himself will work under them. There was one time he kept asking one of his employees to let him work in the kitchen, but because the team lead said to stay up front, the store operator obeyed his own employee! He creates a friendly personal community that respects each other, and builds up his employees' confidence to do their work without worrying about making a mistake. He also encourages his leadership team to read books about leadership and management and councils them in hopes that some of them will one day head off and run their own Chick-fil-A. He is the best boss I've ever worked for.
    But being picky about who manages their stores also applies to their staff. When I was hired (back in 2017), I went through three different interviews with three different managers. They were clear and upfront that they wanted to hire friendly people, and that they wanted to get to know me before hiring me. Now with employment being harder, they can't be as picky, but friendliness and work ethic are two things they focus on most.
    Speaking of work ethic, -I think that is the final key to CFA's success. They are fast. The only way you get your food more than 30 minutes after arriving is if the entire city is in line in front of you. When it gets busy, all hands are moving.
    Oh, and by the way, it was my homosexual friend who referred me to Chick-fil-A. That friend also said that his CFA-family were some of the most supportive people in regards to his sexuality. Yes, many of the workers and staff do hold to traditional marriage, but they certainly don't hate gays.

    • @Mary-iw7fy
      @Mary-iw7fy Před 4 měsíci +2

      Omg a hug?? That is so precious

  • @sgtfireball6471
    @sgtfireball6471 Před 3 lety +5121

    1. They actually care about their customers
    2. they actually train their employees on how to make the food properly
    3. the chicken tastes good.

    • @sustainablesam2746
      @sustainablesam2746 Před 3 lety +59

      1 and 3 are true but 2.... wouldn’t say that’s a guarantee lol

    • @chairmanwario
      @chairmanwario Před 3 lety +122

      AND they don't buy what they can't afford. No significant debts.
      That should be crucial to any business strategy, but somehow it isn't.

    • @DrewWalton
      @DrewWalton Před 3 lety +167

      *unless the customer is LGBTQ+

    • @Eugenepanels
      @Eugenepanels Před 3 lety +30

      ughh so addicting lemonade and spicy chicken sandwich

    • @Thatsourjess
      @Thatsourjess Před 3 lety +53

      Unless you gay

  • @Gregornmy
    @Gregornmy Před 2 lety +5053

    i feel like the closed on sunday is a really great thing because
    1. religious employees can go to church and other religious places
    2. all employees get the day off of work
    3. lots of people want it on sunday, so lots of people just come on monday

    • @Speedster___
      @Speedster___ Před 2 lety +40

      Feel like they miss out a whole lot on essentially game day sales. Think of how wing sales due on Sundays versus other days obviously it works for Chick-fil-A but if they gave franchises the option to open but mandate people would have unlimited leave on Sundays they’d make more money

    • @daddydiesel7177
      @daddydiesel7177 Před 2 lety +629

      @@Speedster___ You can’t put money before your beliefs

    • @blakedavis2447
      @blakedavis2447 Před 2 lety +196

      Scarcity too, I can go to McDonald’s whenever but chic fil a is going to make me want to go there on a Saturday because I know it’s closed tomorrow

    • @samuelcharbula580
      @samuelcharbula580 Před 2 lety +79

      As an employee at an extremely busy CFA location, I have to disagree with the 3, because Monday is by far our least busy day. If anything, our Saturdays are busier due to people buying food to eat on Sunday, but it could just be that it's buy because it's the weekend.

    • @MasterGhostf
      @MasterGhostf Před 2 lety +127

      @@daddydiesel7177 By the numbers, they are doing fine. They might lose money if they opened on sundays. And principles are far more valuable than money.

  • @katharinejohns351
    @katharinejohns351 Před 10 měsíci +12

    My sister used to work at Chick-Fil-a. We were hanging out one day and went to a coffee shop. The barista thanked my sister for the business, and I watched my sister choke on saying, “You’re welcome” because “My pleasure” was so I routine for her at the time. 😂

  • @c-secofficer123
    @c-secofficer123 Před rokem +50

    As a Canadian I’ve only ever been to Chic-Fil-A three times, Wisconsin, Florida and The Atlanta airpot.
    Every single time , I’ve been stunned by the customer service.
    I’ve had McDonalds lines with 5 people and I’ve been waiting over 20mins, and 2 of the times I went to Chic-Fil-A, no exaggeration, the line was “out the door” and I still got my food in record time, and it was high quality and delist

  • @Darm0k
    @Darm0k Před 3 lety +3627

    Another factor to consider is staffing. They don't run their employees ragged from being shorthanded. They're willing to have enough people working to cover their needs.

    • @JonasVilander
      @JonasVilander Před 3 lety +257

      This! Not to mention that they seem to do their best to make the working environment as tolerable as possible for their staff.
      In locations where the rush hours seem to be insane, they invest in things like drive-thru carports w/ fans, ice-vests(vests that have pockets for ice blocks), outdoor heaters, and all sorts of things to make their employees' jobs more pleasant. I've even seen locations where the drive-thru have 2 lanes, but a separate building with a special conveyor belt from the main building that transports the food from the kitchen! It seems to me that they give their well-selected franchisees a lot of lee-way as to how to organize and improve their locations as they see fit, and from what I gather, the financial backing to do so, so long as the essentials to the franchise(such as the food), are consistent.
      In urban areas, I've seldom seen a Chick-Fil-A that doesn't have a good "quirk", so good on them for letting their franchisees innovate in their locations.

    • @beankrom
      @beankrom Před 3 lety +35

      I don't know about this. The location closest to me has lines blocking traffic (even before the pandemic) on a major street. Can't figure out wtf people like so much about it to be waiting in 1/4 mile lines. They won't be fighting me for a spot. I haven't gone in 10 years because I don't agree with their corporate policies about being dicks to gay people. Wish they would go away and stop blocking the street.

    • @canoeguy
      @canoeguy Před 3 lety +119

      @@beankrom it is great fast food

    • @Zones33
      @Zones33 Před 3 lety +89

      They have a lot of people because they treat them well and want to work there. Positive feedback loop

    • @MBarberfan4life
      @MBarberfan4life Před 3 lety +18

      In general, yes. But two weeks ago I heard two chickfila employees talking about how tired they were from all the car orders they were taking...because of Covid.

  • @mutt8553
    @mutt8553 Před 2 lety +2385

    If you see an empty Chick Fil A it’s because it’s a Sunday. They’re always packed

    • @mutt8553
      @mutt8553 Před 2 lety +2

      @Making America Great Again - TRUMP'S DUMPED! What?

    • @commanderd8476
      @commanderd8476 Před 2 lety +2

      @Making America Great Again - TRUMP'S DUMPED!
      Yung Mutt is saying that they’re packed most of time. Not ALL the time. BOZO

    • @applebottomjeans6370
      @applebottomjeans6370 Před 2 lety +39

      As a chick-fil-a employee, I can confirm this is true

    • @xiscaw
      @xiscaw Před 2 lety

      @@applebottomjeans6370 yo do you get to eat free chicken sandwiches if you work there??

    • @applebottomjeans6370
      @applebottomjeans6370 Před 2 lety +8

      @@xiscaw Yep, for every 6 hour shift you get a free meal, and sometimes a discount when you go without working

  • @BlueKyuubi64
    @BlueKyuubi64 Před rokem +31

    I used to work at Chick-fil-A and it was a great job. I actually paid for multiple guests meals over my course working there if they didn't have the money or forgot their wallet or something.

    • @lyzzistormnightcore
      @lyzzistormnightcore Před rokem +1

      The fact that there's a comment above saying that he forgot his wallet and they gave it to him anyway

  • @ssweeps
    @ssweeps Před 8 měsíci +8

    Got a great CFA story. Went to the drive thru. Girl working there was having a bad day. It was her first day. Took about 15 minutes to get the food. She offered to pay for meal. I told her no, she was smiling but struggling. The amazed look she gave me! And she said "My Pleasure".
    Also, their chicken noodle soup is 7 dollars for a large. Wow! But it is AMAZING. I cant believe i spent over 20 dollars for 3 large!

  • @itsdamemes2512
    @itsdamemes2512 Před 2 lety +1440

    Chick-Fil-A: My Pleasure!
    McDonald’s: There’s your food.

    • @belinmaryland5238
      @belinmaryland5238 Před 2 lety +11

      That’s so true!

    • @s0whatsthedeal_
      @s0whatsthedeal_ Před 2 lety +6

      😂😂😂😂😂

    • @j.m.5917
      @j.m.5917 Před 2 lety +21

      McDonalds: “NEXT!!”

    • @SirFae
      @SirFae Před 2 lety +27

      “Here’s your food, we put ketchup on it even though you clearly asked for a plain burger.”
      “Oh, you want cheese and no pickles on your chicken sandwich? No problem!”
      Yeah I have weird taste but you really gotta try cheese on the chicken sandwich. Thank you chick-fil-a.

    • @lukedetering4490
      @lukedetering4490 Před 2 lety +31

      @@SirFae It's even worse sometimes. One time my family was traveling in the middle of Texas. We stopped at this McDonalds as it seemed to be the only place for several miles. We had to wait in this long line for a good half hour in the drive thru. Once we got our orders, my quarter pounder meal that was ordered plain was not plain and had no fries. Then this terrible conversation occurs
      My Dad: Hey! This burger was supposed to be plain. Can you please replace it with a plain one? Also we ordered a meal, so we are missing our drink and fries as well.
      McDonalds Lady: No! You ordered a Quarter Pounder. That's what you got.
      My Dad: *somewhat angry, but said in a nice tone* We ordered a #2 meal plain. We never mentioned the words Quarter Pounder.
      McDonalds Lady: No! You ordered a Quarter Pounder
      My Dad: *Shows receipt that displayed PLAIN Quarter Pounder MEAL* It says it right here. Can you please fix this? We've been here for 30 minutes.
      McDonalds Lady: No! Got back to the end of the line and order again
      My Mom: WHAT? THAT'S RIDICULOUS! ALL YOU HAVE TO DO IS WALK OVER AND ASK TO MAKE ME A PLAIN BURGER AND GRAB SOME FRIES! AND YOU EXPECT US TO WAIT ANOTHER HALF-HOUR TO FIX THE PROBLEM!
      McDonalds Lady: Well maybe order correctly next time.
      My mom: DID YOU NOT SEE THE RECEIPT?! IT'S CLEARLY LABELLED PLAIN QUARTER POUNDER MEAL.
      McDonalds Lady: Next!
      Then we drove to a nearby gas station and my mom bought some chex mix to make up for the incident. She was sorry for yelling. Honestly don't blame her after that employee's sass and nonsense.

  • @tomd5180
    @tomd5180 Před 3 lety +2212

    They’re the friendliest people on earth, they’ve NEVER messed up my order, and they churn through a half mile drive thru line faster than mcds serve 4 cars.

    • @WilliamBrinkley45
      @WilliamBrinkley45 Před 3 lety +296

      They only messed up my order once....I ordered 7 sandwiches and when I got home and looked in the bag, they had given me 8.

    • @johnnym
      @johnnym Před 3 lety +95

      Oh they have messed up my order more than once, but they are quick to fix it, reached out to you, and make it up by giving you a free item. I go there a lot, and I mean a lot, so they are bound to not be 100% prefect.

    • @himbokoopa
      @himbokoopa Před 3 lety +19

      i’ve been to there dozens of times and they’ve only messed up my order once, and they fixed it very quickly

    • @johnnym
      @johnnym Před 3 lety +6

      @@himbokoopa haha funny that today the actual messed up my order again. It was something simple, but I was already home and I wasn't going to go back to the restaurant to have them fix it.

    • @fumothfan9
      @fumothfan9 Před 3 lety +11

      They messed up my order a couple of times.
      Usually they gave us more food or a wrong order like the wrong sandwich but their menu is basically all the same that it hardly makes a difference.

  • @riskyflash6812
    @riskyflash6812 Před 6 měsíci +5

    I was in a Chick-Fil-A once around 5 PM, prime dinner rush time, and had to wait maybe five minutes to get my food. A manager came up and handed me the food, along with a gift card and an apology for “the delay”. I was genuinely stunned; it was hardly a wait at all, and they still felt like they owed me something.
    THAT is amazing customer service.

  • @JC-qx5hd
    @JC-qx5hd Před 2 lety +7

    My 82 , at the time , mom went to Chick Fil A not being familiar with the menu and not being a big eater she asked the counter person who suggested something for the kid's menu which the counter person then comped it ! (gave it to her for free).
    It's nice to know someone at Chick Fil A is being so gracious and kind to my mom when I'm not around.
    I tell everyone this story when the subject of Chick Fil A comes up. Oh! And it was the one in Boynton Beach Florida

  • @CZsWorld
    @CZsWorld Před 3 lety +11358

    It's the sauce.

  • @blackgirlrockie3471
    @blackgirlrockie3471 Před 3 lety +754

    At Chik-fil-a, when I ask for 5 sauces, I receive 5 sauces with a smile and no extra charge.

    • @TKUA11
      @TKUA11 Před 3 lety +17

      Yeah because they know you spent half an hour in line to get your food 🤣

    • @freakinjason
      @freakinjason Před 3 lety +5

      The Chick-fil-A that I went to The manager yelled at my mom for asking for more sauce

    • @erikgonzalez2278
      @erikgonzalez2278 Před 3 lety +4

      @@TKUA11 true but I’ll wait 30 mins for my food there especially with a smile.

    • @2007ghettonissanaltima
      @2007ghettonissanaltima Před 3 lety +14

      @@freakinjason you sure that you wasn't on route 666?

    • @chaoscapricorn13
      @chaoscapricorn13 Před 3 lety +1

      @@TKUA11 but thats an actual 30 mins, any other restaurant their 30 mins fluctuates

  • @jdelaney9325
    @jdelaney9325 Před rokem +27

    I could eat there every day. They have the best fast food restaurant model in the business, and it shows.

  • @joelatkinson4967
    @joelatkinson4967 Před rokem +7

    I'm Australian and every time I travel to america I have Chick Fil a, last time I was staying walking distance from one so I went in one day and had the manager she had never heard an australian accent before and made a bit of small talk, eventually I told her Chic Fil a doesnt exist in australia nor is there anything like it and their chicken is just soo good as well as their sauce so she gave me extra sauce for free and said "we'll have to fix that" about a week later before I left I popped in again to get one last taste before heading back, the manager was on the counter again and recognised me she said "you'll be eating this in australia soon enough" with no further context. Now this happened in may 2022. I dont know what she said but I hope within the next few years we get chick fil a in australia.

  • @earlperson07
    @earlperson07 Před 3 lety +1652

    My dad would always be disappointed after church because he always wanted chick fil a but then remembered it was closed.

    • @danielespitia1776
      @danielespitia1776 Před 3 lety +38

      Too bad for him Sunday isnt the Sabbath day. I can go to church and eat chickfila all on a Saturday.

    • @finthechat5257
      @finthechat5257 Před 3 lety +19

      @Don Clark for seventh day Adventist Christians it's on a Saturday

    • @henryguzman1813
      @henryguzman1813 Před 3 lety +4

      That’s sooo true, everytime me and my family would get into the car after church, we’d be like what y’all want to eat, and I’m like Chick-fil-A and then the disappointment comes when they remind me it’s closed on Sunday

    • @aidensorrell8784
      @aidensorrell8784 Před 3 lety +2

      @Don Clark no we just have it on Sunday. Saturday is the sabbath. But still we ca have church on sundays because we can. Sabbath is obviously never going to be changed so don’t say that. You could make some people like Jewish heavily diss agree. Saturday is the sabbath. But still we have Sunday church

    • @nunyabuissness8058
      @nunyabuissness8058 Před 3 lety

      McDonald's is my second choice

  • @lukebell4738
    @lukebell4738 Před 2 lety +3311

    The most Chik-fil-a ever messed up my order was forgetting the napkins.

    • @vg4life
      @vg4life Před 2 lety +43

      Thats amazing

    • @user-ejxomyq
      @user-ejxomyq Před 2 lety +100

      The only time was the sauce. McDonald's messes up most of the time you go there.

    • @tylerdunn9683
      @tylerdunn9683 Před 2 lety +24

      @@user-ejxomyq well that McDonald's that to be expected

    • @twoicecreams.
      @twoicecreams. Před 2 lety +55

      they burnt my shake

    • @vedantjagtap3209
      @vedantjagtap3209 Před 2 lety +13

      @@twoicecreams. what?!

  • @seththomas9105
    @seththomas9105 Před 2 lety +12

    I first had CFA in 2011 in Texas when I went there to work for a while. The food is awesome (THE PEACH SHAKES ROCK)! The resturaunts are CLEAN. The staff is courtious and friendly, and I like the fact they are closed on Sunday. I have heard CFA tries to have good relationships with their employees and it seems to be true.
    As an aside CFA seems to have a very close business model to Fareway Grocery Stores based in Boone, Iowa. Fareway started in the 1930's and is in Iowa and the surrounding Upper Midwest states. Fareway has always been closed sunday and most all major hollidays so employees can have time for family and friends. Fareway is known to be CLEAN, economical, and the specialty is the meat market that is famous in Iowa. The employees also seem to stay for years and are known to be real customer orented. Simple business model. They also never build a new store until all the other ones are free and clear.
    Kinda crazy how the two dissimilar businesses have so much in common.

  • @wvu05
    @wvu05 Před 10 měsíci +2

    About ten years ago, I had a meeting that lasted long and I hadn't had dinner. I was about a 10-20 minute drive from a Chick-Fil-A location, and I couldn't remember if they closed at 10 ot 10:30. So, I called the location and I asked which one. The person who picked up the phone told me that they wrre open until 10, but not to worry about it and just get there when I could. I got there at 10:03, and there were literally people waiting in the parking lot, and they greeted me just as well as if I was there in the middle of the day, accepting my apologies for them staying late with thelr usual enthusiasm, filled the order (even with my request for no pickles on the sandwich), and wished me a nice ride home. They truly went above and beyond on a Friday night to help someone out who was having a late dinner. I will _never_ forget that.

  • @nslouka90
    @nslouka90 Před 3 lety +2681

    The chicken doesn’t taste like those Banquet frozen patties that most other restaurants taste like, it actually has texture and variety between pieces of chicken.

    • @davidstring8301
      @davidstring8301 Před 3 lety +99

      The chicken is hand breaded in-store every morning

    • @brobroD6746
      @brobroD6746 Před 3 lety +16

      For me it tastes a
      Little sweet

    • @paspeedtestingadventures7503
      @paspeedtestingadventures7503 Před 3 lety +27

      Popeyes chicken sandwich better

    • @manofcultura
      @manofcultura Před 3 lety +9

      @@brobroD6746 that’s because it’s brined in pickle juice.

    • @barbiquearea
      @barbiquearea Před 3 lety +33

      @@paspeedtestingadventures7503 Doesn't Popeyes have problems with disgruntled employees becoming violent with firearms?

  • @nicolasdiaz1542
    @nicolasdiaz1542 Před 3 lety +1626

    "Treat people like Chick-fil-a treats you" - Jesus

    • @ILoveQazaqstan
      @ILoveQazaqstan Před 2 lety +3

      @oozeman yt ok

    • @daddydiesel7177
      @daddydiesel7177 Před 2 lety +53

      @@ILoveQazaqstan deleting comments lol

    • @ILoveQazaqstan
      @ILoveQazaqstan Před 2 lety +1

      @@daddydiesel7177 yes

    • @joshoeproductions8681
      @joshoeproductions8681 Před 2 lety +20

      I don’t know what this conversation is about but I actually just got hired at Chick-fil-A and the environment is perfect 👌

    • @TheKarlMarx
      @TheKarlMarx Před 2 lety +17

      @oozeman yt yeah I’m Christian and don’t support the lgbtq, but I have gay friends

  • @ElSings
    @ElSings Před 6 měsíci +3

    I’m a chick fil a worker, and let me tell you working here has made me a better person both in myself and with my work ethic. Absolutely a great first job, in fact, the best first job. Training is awesome. People are super understanding. If a guest is harassing you, you just grab a manager and everyone makes sure you are okay. They are lenient, but make sure you know your training and don’t beat you up for mistakes unless repeated all the time, and even then they are nice about it. Also- I’m queer and work at chick fil a. Over 10 of my coworkers are also openly queer, one of them extremely obviously and stereotypically so, and no one cares and in fact it’s supportive. It’s a great environment. Highly highly recommend to anyone looking for a first job. Changed my view of my own work ethic.

  • @XexalSeyer
    @XexalSeyer Před 2 lety +6

    I started going to Chic-fil-a last year. There was one in a mall a few cities over that I went to a few times when I was much younger (15-ish years ago) Then one opened up nearby a number of years ago. I remembered liking chic-fil-a as a kid but since I hadn't had it in so long I just ignored it.
    I don't have some heartfelt or intense emotional story about my first time eating there again, but they were exceptionally kind to me and even gave me and my grandpa a free ice cream cone because the line was long and it was a VERY hot day. The food is amazing, and the service is incredibly friendly. Once or twice they did mix up my orders a bit but they always make up for it the next time I'm there.
    Glad to hear they're doing so well! : ) I'd eat there damn near every day if I could afford it lol

  • @Mojo_Gojo_Casa_Domain
    @Mojo_Gojo_Casa_Domain Před 3 lety +1860

    Simply put, their customer service is unparalleled

    • @Savannah_Simpson
      @Savannah_Simpson Před 3 lety +48

      Yep, service with a smile, then they give your money to hate groups.

    • @andy56duky
      @andy56duky Před 3 lety +157

      @@Savannah_Simpson butthurt incoming!

    • @unreal_kira453
      @unreal_kira453 Před 3 lety +97

      @@Savannah_Simpson the chicken smacks tho

    • @Savannah_Simpson
      @Savannah_Simpson Před 3 lety +10

      @@unreal_kira453 You can get chicken anywhere. There’s really isn’t that special.

    • @TheRealLegosi
      @TheRealLegosi Před 3 lety +105

      @@Savannah_Simpson I wasn't aware the Salvation Army was a hate group.

  • @LeeEverett1
    @LeeEverett1 Před 3 lety +2791

    They deserve the success. Only fast food restaurant I can go to where the driv thru line will wrap around the building, but you'll still be out within 5 minutes.

    • @GiordanDiodato
      @GiordanDiodato Před 3 lety +82

      and help fund conversion therapy

    • @kittykittybangbang9367
      @kittykittybangbang9367 Před 3 lety +50

      @@GiordanDiodato source?

    • @floo1465
      @floo1465 Před 3 lety +261

      @@GiordanDiodato i’m sorry but idc, the food is too good, and also ^

    • @karma183jh
      @karma183jh Před 3 lety +122

      @@GiordanDiodato they never directly funded it and they have since cut all ties to any organizations with anti-gay practices/messages

    • @jonathanfrancesco3305
      @jonathanfrancesco3305 Před 3 lety +72

      Because funding the genocide of the black community through any place that gives to Planned Parenthood (its known history that its founder was a racist eugenicist and PP targets their locations in heavily minority communities) is so much better.

  • @rogexpo9430
    @rogexpo9430 Před rokem

    Love your videos and the way you break down these companies. It’s so entertaining, thank you.

  • @practicetypingmc
    @practicetypingmc Před 9 měsíci +2

    Another thing you didn't mention is that they have 2 interviews + training. I just passed my 1st interview at Chick Fil A and I'm praying I pass my second!

  • @potawatadingdong
    @potawatadingdong Před 3 lety +1131

    Because they don't treat customers like shit and they're actually fast.

    • @alexnolasco1339
      @alexnolasco1339 Před 3 lety +123

      To be fair, some customers actually do deserve to be treated like shit. But I feel like somehow Chick Fil A manages to attract less awful customers too

    • @roncur
      @roncur Před 3 lety +27

      I do DoorDash. They are fast as fuck

    • @meme-xn6wr
      @meme-xn6wr Před 3 lety

      Nice Profile Picture bro. Best movie ever

    • @potawatadingdong
      @potawatadingdong Před 3 lety +12

      @@alexnolasco1339 I agree with that. Some people are extremely entitled.

    • @jaydenthomas4579
      @jaydenthomas4579 Před 3 lety +1

      yeah thoes people who treat customer care need to be put up against the wall and have there windows smashed in and there doors kicked in

  • @28ebdh3udnav
    @28ebdh3udnav Před 3 lety +2414

    We are still waiting for a requested video:
    *"CZcams - Why they're hated"*

    • @FishFind3000
      @FishFind3000 Před 3 lety +240

      Next video would be on a second channel “Why CZcams deleted my channel”

    • @marcm9999
      @marcm9999 Před 3 lety +4

      Hell yeah

    • @lowerclassbrats77
      @lowerclassbrats77 Před 3 lety +54

      The few that hate them is because they can't tolerate any business or individual that doesn't parrot their own beliefs back to them verbatim.👍🏼

    • @veryexciteddog963
      @veryexciteddog963 Před 3 lety +84

      @@lowerclassbrats77 username checks out

    • @someonesomeone8049
      @someonesomeone8049 Před 3 lety +4

      Prolly cos of rewind. And the adpocalypse

  • @octohenry4057
    @octohenry4057 Před rokem +2

    I still remember on the news watching the ribbon cut as the first Chick-fil-A opened up in my town. After my first time going there, we went again the next day because of how good their food was. I now have a sibling working at another location here and I’ve no joke probably ate Chick-fil-A over 100 times ever since.

  • @connerhart3223
    @connerhart3223 Před 2 lety +4

    My family went to church with Mr. Cathy, and i dont remember him specifically, but i remember his sons, and how nice and charitable they were. they sponsored several mission trips if i remember correctly

  • @Merlodica
    @Merlodica Před 2 lety +3325

    Chick fil A is a shining example of quality over quantity

    • @mistersippi2945
      @mistersippi2945 Před 2 lety +41

      I wouldn’t say that exactly, but they do have great food, and I’ve never heard of a horror story working with them.

    • @JD-jz5gu
      @JD-jz5gu Před 2 lety +6

      It’s the same with canes for me altho I’ve had bad service there before

    • @80official20
      @80official20 Před 2 lety +5

      I find their chicken to be pretty awful but I mostly agree

    • @garrettviewegh677
      @garrettviewegh677 Před 2 lety +4

      In high school, I would usually bring my own lunch every week, except for Friday. That’s when our cafeteria served Chick-fil-a sandwiches. Only problem was, the lines were very long. But it was worth it. The chicken sandwiches are that good.

    • @wowbronah2581
      @wowbronah2581 Před 2 lety +8

      Jesus loves you and died on the cross for your sins and rose from the dead 3 days later. Get a relationship with God and Jesus and confess for your sins and Live for Christ and not the world and allow God and Jesus into your hearts. God and Jesus are trying to save you from going to hell.

  • @lynnthomas8457
    @lynnthomas8457 Před 3 lety +578

    My uncle's a soccer coach, and he got all the kids on the team to do rather impressive laps in training with the promise "whoever wins, I will buy them Chick-fil-a every Sunday for the rest of the year." It wasn't until after practice that the unfortunate winner realized what he won XD

  • @HuffinStufff
    @HuffinStufff Před rokem +6

    I did commercial electric for a few years and would be on a lot of Chick-fil-A builds. The ownership people would come to the job site from time to time with a bunch of Chick-fil-A from a different location and give out free chicken to the construction workers for free. Only time I saw anything like did from the ownership and we built Starbucks, McDonald’s, Taco Bell’s, chipotle, firehouse subs and pot belly’s. So they are cut above even in tho regards

  • @Dalegribbleexperience
    @Dalegribbleexperience Před 6 měsíci +1

    Something to add about the selection of operators/managers is the length and rigorous process they go through to find the right candidate.
    Yes, you only need 10k to open a store, however, you will go through multiple interviews. Your friends and family will be interviewed. They will do a background check on you, your financials, social media and do a psychological test.
    You will have to work as an employee to learn every aspect of operations.
    And thats not a guarantee, you may go through this process multiple times until you are selected.
    If you are selected, you will have to go a location of their choosing, which could be anywhere in the US.
    Once you are selected, you will be involved in operations that you dont see other managers from other restaurants do, such as cleaning the lobby, parking lot etc.
    Employee selection is just as selective. Combined hours of multiple interviews can tske up to 3 hours.

  • @donkeysaurusrex7881
    @donkeysaurusrex7881 Před 3 lety +858

    I was once in an elevator with Truett Cathy, and he gave everyone in the elevator a coupon for a free chicken sandwich.

    • @thepumpkinmaster2596
      @thepumpkinmaster2596 Před 3 lety +38

      Yo that sounds amazing

    • @availablehage
      @availablehage Před 3 lety +21

      Poor chickens😂🤣😂🤣
      God bless

    • @natefroggy3626
      @natefroggy3626 Před 3 lety +74

      and then shot 6 gay couples with his anti lgbtq shotgun he carries around

    • @donkeysaurusrex7881
      @donkeysaurusrex7881 Před 3 lety +133

      @@natefroggy3626 I don’t recall anything like that happening. He definitely didn’t have a shotgun.

    • @JayneCobbsBunk
      @JayneCobbsBunk Před 3 lety +17

      Brilliant. You give away the first one... Then they're addicted forever!!

  • @sebastianposey6583
    @sebastianposey6583 Před 3 lety +627

    Coming from a current chick Fil a employee, the positive attitudes of the employees comes from two main things;
    (1) at my location I make $13/hr which is amazing for a fast food restaurant, and (2) the managers and even the owner of my store treats the employees with genuine respect.
    I have never gotten yelled at nor shamed by anyone there other than a few angry customers. Everyone is kind, and we do our best to help each other out, which crafts a supportive work environment. The customers then feel the positivity and even forms friendly relations with some of the employees. This positivity has a great impact on the entire experience of getting food from there.

    • @andrewcano3446
      @andrewcano3446 Před 3 lety +22

      I’ve have been working there for a copy of months and recently quit, but it does seem like i did have a different experience at chick fil a, for the pay people got paid minimum wage and if you work long enough/4-6 months you would receive a $.50 raise but the working conditions are very inconsistent depending on leadership. Sometimes it would be a great day, but when the shitty leaders come it becomes so toxic and you get attacked for every small mistake

    • @piratepop7115
      @piratepop7115 Před 3 lety +1

      The sign at del taco says they start at $15

    • @skitaco7068
      @skitaco7068 Před 3 lety +1

      Mcdonalds a block away from me starts at $15.

    • @brianwoods9552
      @brianwoods9552 Před 3 lety +17

      @Sebastian Posey....Others have mentioned there are fast food restaurants that pay $15/hr. The difference in pay is likely a local thing where some cities/states have minimum hourly pay laws. At $13/hr, it sounds like your area doesn't have such a law. The flip side that works in your favor is that you likely live in an area with a lower cost of living (i.e. each dollar goes farther than someone who lives in say Los Angeles, Honolulu, New York, etc)

    • @isaacowensby3302
      @isaacowensby3302 Před 3 lety +1

      @@andrewcano3446 the question is how long do said "shitty" leaders stay?

  • @winchesters4life34
    @winchesters4life34 Před 2 lety +12

    my single favorite Chick-fil-A feature that I am 99% sure no other fast food restaurant does is the ketchup packets. peel to dip, tear to squeeze? GENIUS.

    • @sultanofsick
      @sultanofsick Před 11 měsíci

      Wendy's did that briefly a few years ago. I loved those, wish they would come back.

  • @NostalgicNell
    @NostalgicNell Před 2 lety +16

    They’re nice and polite to customers.
    The food looks like how it does in the pictures.
    The employees are treated and paid well.
    The food isn’t frozen and is hand made.
    They don’t mess up your order.
    The environment is positive.
    Sometimes they throw in free food.
    I like this place.

  • @cccop0
    @cccop0 Před 2 lety +854

    My parent's car broke down on the highway. A passing chickfila manager picked them up, drove them to the nearest restaurant and served them free food while they waited for a tow. It's a literal nonsensical level of kindness.

    • @creepergamerkid8031
      @creepergamerkid8031 Před rokem +21

      They are charitable, which is insanely nice. Wish more people were altruistic like that.

    • @noahbowie5985
      @noahbowie5985 Před rokem

      @@creepergamerkid8031 It's just a shame that they continued to donate to groups that opposed LGBTQ+ rights for years. Altruistic I don't think

    • @jadonheitzman3003
      @jadonheitzman3003 Před rokem +1

      @Moody Fuck Ong bro

  • @Tenkai917
    @Tenkai917 Před 3 lety +466

    My local Chick-fil-a does so much business that the police are out there every day doing traffic control during the lunch rush.

    • @3kojimbles895
      @3kojimbles895 Před 2 lety +12

      they probably get a food kickback every dayq

    • @doyouknowjoe3184
      @doyouknowjoe3184 Před 2 lety +28

      Mine just had to construct a double drive through because the massive line of cars was blocking the applebees down the road

    • @vg4life
      @vg4life Před 2 lety +2

      Good problems

    • @cb-99
      @cb-99 Před 2 lety +6

      Just about have to. I've seen lines for Chick-Fil-A leak out into the roads. Not because they take forever (good chance the people in the back of those lines will place their order in roughly 10 minutes), but just the amount of people going is insane.

    • @williamryan7403
      @williamryan7403 Před 2 lety

      The police have no business being traffic control for a private business. Just like police acting as security for Walmart. I have seen that before. Billion dollar businesses can afford to hire their own security and traffic control.

  • @tonyjklh
    @tonyjklh Před rokem +1

    I went to Chick-fil-A for the first time recently. It was on a holiday, and when I got there, there was at least 50 cars in their two drive through lanes. To my absolute surprise I had placed my order and received my food in about 5 minutes!! I cannot get that kind of service at any other fast food location, even on a slow day. They had two people with tablets walking to every car in line and taking their order. They were also the most friendly and caring people at a fast food joint I've ever met. When I got to the window to pick up the food, my fiancé realized we forgot in item. I simply told them, and literally45 seconds later I had the extra item. Not only that, but to keep things moving for everyone else, they didn't want me to pay for it. I was completely blindsided by that kind of customer service.
    Things like this is why they are such a successful business.

  • @captainobvious9233
    @captainobvious9233 Před rokem +3

    When I worked at Dominoes, we had a meeting between all the store managers and some corporate big wig.
    One of the questions the Corporate Guy asked something along the lines of how we can improve our sales, and even mentioned how Chick-fil-A was very successful, and wanted to know what they do they Dominoes doesn't.
    People started raising their hands and giving feedback/suggestions and all the Corporate Drone did after each one was wave his finger and say, "Dominos Policy is such and such, we are not changing that."

  • @megaascension2748
    @megaascension2748 Před 3 lety +610

    Another thing is how even though they have longer lines at the drive-through, it's still just as fast or faster than any other fast food restaurant. I'm guessing it's because of the smaller menu, better employees, no understaffing, and employees taking order outside in addition to the drive-through speaker.

    • @the_man_emperor_of_mankind
      @the_man_emperor_of_mankind Před 3 lety +13

      yep, it certainly explains why the line around my local chick-fil-a goes around three times and it still works.

    • @Megsducks
      @Megsducks Před 3 lety +21

      Basically chick fi la does the polar opposite of whatever Taco Bell is doing

    • @jackamelar1455
      @jackamelar1455 Před 3 lety +11

      The Chick-Fil-A's around here can have a line of cars out to the parking lot and nearly into the street and still get your order and food in 5 to 7 minutes from arrival. The Wendy's across the street can take two to three times as long with only 5 cars in line.

    • @megaascension2748
      @megaascension2748 Před 3 lety +6

      @@jackamelar1455 Yeah, it's crazy. I can typically type out and send two emails while waiting on my food anywhere else, but not at Chick-Fil-A.

    • @littlecupcakegachamovies7178
      @littlecupcakegachamovies7178 Před 3 lety

      The line do be longer 😂✌️

  • @jaredring581
    @jaredring581 Před 3 lety +636

    Being closed on Sunday creates kind of a craze which might even help the overall sales and awareness.

    • @andyo4810
      @andyo4810 Před 3 lety

      @Заработок от 3000 в день yea bro i agree

    • @jordanroof5380
      @jordanroof5380 Před 3 lety +3

      But if that's all it was then you'd think someone else would copy them...

    • @garenthal9638
      @garenthal9638 Před 3 lety +40

      @@jordanroof5380 they’ve been the religious one from the start before people decided believing in religion makes you a racist homophobic sexist Nazi. Any company that now tried to add a religious policy like that would be canceled

    • @firstnamelastname8790
      @firstnamelastname8790 Před 2 lety +3

      @@garenthal9638 true lol

    • @brickplank_films5189
      @brickplank_films5189 Před 2 lety +33

      @@garenthal9638 I just wanna eat my chicken sandwich and fries and coke with out seeing pride flags getting shoved down my throat

  • @aristobrat4987
    @aristobrat4987 Před rokem

    im writing about a video game , eating butter garlic noodles and high as shit. but id watch these sober , like taking notes. the way you make these are so entertaining , i love it. reminds me of watching documentaries on pbs before nickalodeon was super popular

  • @eno6712
    @eno6712 Před rokem +3

    I'm an Athiest, their views aren't bad.
    It's crazy how one sided the debate got.
    Give an inch they took a mile and suddenly the inch givers haven't a millimeter to spare

  • @MikinessAnalog
    @MikinessAnalog Před 3 lety +377

    During a snowstorm in a city they had a restaurant in, there were drivers stranded on a motorway stuck in their vehicles. The manager of that store asked if anyone could get to work that day, they would be paid but the store would not be open for business.
    They spent the time making sandwiches they then walked out to those that were stranded to make sure they had something to eat.

    • @lenabanx6221
      @lenabanx6221 Před 2 lety +6

      And what city was that in exactly? Do you have any proof of this story? Not saying its out of the realm of possibility but you were awfully vague and just sounds like one of those myths kids would tell each other on the playground.

    • @MikinessAnalog
      @MikinessAnalog Před 2 lety +33

      @@lenabanx6221 Birmingham, Alabama 2014 -
      when the first snowflakes began to fall, no one paid all that much attention. But then, the flakes kept falling. Before too long folks in places like Hoover and Inverness realized it was much more than a dusting. By that point, it was too late for anyone to do anything.
      Icy interstates and highways soon became clogged with cars and trucks. Thousands of motorists soon found themselves stranded with nowhere to go - including many stuck on Highway 280.
      But a good number of those stranded motorists were able to find shelter in the storm thanks to the kindness and generosity of Chick-fil-A restaurant employees and the restaurant's owner, Mark Meadows.
      (Google is still useful)

    • @dragon45cal8
      @dragon45cal8 Před 2 lety +1

      @@MikinessAnalog I remember that i got stuck in school when that happened
      Now all the schools are scared on the slightest hint of snow

    • @Reptileman110
      @Reptileman110 Před 2 lety +1

      @@dragon45cal8 Back in High School the school bus got stuck in a ditch due to the snow and ice. Needless to say the kids on the bus didn't have to go to school that day.

  • @wsinbad1356
    @wsinbad1356 Před 2 lety +1492

    Chick-Fil-A is the only fast food restaurant where when you take the sandwich out of the package it looks just like the one in the ad. I was so impressed with the first sandwich I got from them I had to take a picture. I compared it to the picture in the ad and they looked the same. Most places show a great looking burger in the ad and then what you get looks like dump.

    • @verosotelo2764
      @verosotelo2764 Před 2 lety +25

      Yup I went this Thursday and the sandwich looked exactly like it did in the ad.

    • @Pablo-pv6vp
      @Pablo-pv6vp Před 2 lety +12

      Same and idk if it’s me but typically when I go to Burger King, a full meal won’t fill up my stomach and their burgers are bigger than Chick-fil-A’s sandwiches and yet just the chicken sandwich itself with no waffle fries can make me feel full

    • @LerzBerz333
      @LerzBerz333 Před 2 lety +7

      @@Pablo-pv6vp it's due to the breading of the meat, and the BK burgers wanting you to order more food, so they make it less filling

    • @Zack-bl2gg
      @Zack-bl2gg Před 2 lety +14

      Fun fact: it’s about 4 minutes between the sandwich coming out of the frier and it getting into your hand. There’s an actual timer, and we have to throw away the food if it takes longer.

    • @lumisition2397
      @lumisition2397 Před 2 lety +5

      @@Zack-bl2gg 20 minute timer in the pan and 5 minute in the chute. anything longer goes to waste pan or in the trash

  • @pinkydogbear
    @pinkydogbear Před 2 lety +1

    Thanks for posting. My friend works there!

  • @profsolitaire7223
    @profsolitaire7223 Před 11 měsíci +1

    I'm not an American so my family and I had Chick-fil-A yesterday for the first time during a visit to the US. My wife had a grilled chicken sandwich and thought it was pretty bland, but nobody had explained to us that she could pick which sauce to put in it. My eldest son and I had filets and we loved them, very tasty. My youngest is vegetarian so he was disappointed to see there was no salad on the menu that did not include chicken. The young lady working at the cash was not very friendly or helpful but the one walking around the dining room was incredibly nice. Not sure if we'll go back though. Half the family was disappointed.

  • @jarupongch
    @jarupongch Před 3 lety +744

    I still couldn't wrap my head around the fact that they have lines of cars around the block and still serve food at the same rate as McDonald's.

    • @scruffyea4062
      @scruffyea4062 Před 3 lety +80

      We really focus on our speed of service. Everything in the store is literally optimized to get your food to you in 4 mins or less.

    • @Fran-mh2ef
      @Fran-mh2ef Před 3 lety +27

      Guys guys! Working at Chick-fil-A really isn't all that special or cracked up to be like I used to work there and their environment was very intolerable towards people of my skin color. So if you're planning on working they are and your dark skin good luck!😛😂

    • @truckingham3233
      @truckingham3233 Před 3 lety +3

      @@Fran-mh2ef Where are you from may I ask?

    • @daryldixon3685
      @daryldixon3685 Před 3 lety +81

      It’s 2020 where would we be without a “victim” comment about skin color... grow up and stop looking to be offended and your life will Drastically improve

    • @Fran-mh2ef
      @Fran-mh2ef Před 3 lety

      @@truckingham3233 im from Collierville TN

  • @WMxSmith
    @WMxSmith Před 3 lety +701

    At Burger King: What do you want?
    At Chick-fil-A: Thank you for coming! How may I help you!

    • @Raskolnikov70
      @Raskolnikov70 Před 3 lety +24

      I like to play a fun game whenever I go into a Burger King - "Spot the GPS Ankle Bracelet". There's a 50/50 chance the CSRs have one, with the kitchen staff the rate seems to be around 75%.

    • @benjaminandrews956
      @benjaminandrews956 Před 3 lety +22

      No burger king is more like "watchu want, worm. Can't you see I'm on the phone right now?"

    • @GiordanDiodato
      @GiordanDiodato Před 3 lety +5

      ok Karen

    • @kittykittybangbang9367
      @kittykittybangbang9367 Před 3 lety +25

      @@GiordanDiodato Calling anyone who disagrees with you a Karen can dilute the social commentary the word can generate and it fuels your ad hominem fallacy.

    • @Nihilisterplayz
      @Nihilisterplayz Před 3 lety +13

      popeyes: ignores you

  • @bbygrlpt2
    @bbygrlpt2 Před 2 lety +1

    Ive only gone there once in the mall in Queens NYC and freakin loved it!!! Its on my mind everyday to go there again soon, God willing☺️💖

  • @broosewee
    @broosewee Před rokem +1

    The customer service is so so key. A local Chick FIL A near me located in a traditional mall food court (!) has better service than many sit down restaurants.

  • @michaelhorn4540
    @michaelhorn4540 Před 2 lety +3675

    The best chicken sandwiches in the world, but for me it's their Christian generosity. Several years ago I lost everything and found myself homeless, chic fil a has a policy of feeding a homeless person who can't pay for free. I walked into a local chic fil a and told them I was homeless and asked if I could get something to eat, they gave me a free sandwich, fries, and water to drink , and they treated me just like a paying customer. I'll never forget their generosity and today I own my own home and land, have a great job making $60,000 a year and still go to chic fil a. I just wish they had one in the town I live, but whenever I go somewhere else I will find a chic fil a

    • @mromarlopez6822
      @mromarlopez6822 Před 2 lety +263

      Thats a great story man.

    • @tacosamuel
      @tacosamuel Před 2 lety +22

      You cant even spell the name of the restaurant

    • @michaelhorn4540
      @michaelhorn4540 Před 2 lety +394

      @@tacosamuel did you know what restaurant I was talking about?? Then problem solved

    • @21nyxx
      @21nyxx Před 2 lety +66

      thats amazing bro glad youre doing well now

    • @michaelhorn4540
      @michaelhorn4540 Před 2 lety +111

      @@21nyxx doing the best of my life after going through hell and back. Thank you brother

  • @MrDblum619
    @MrDblum619 Před 3 lety +709

    You didn't mention the Eat Mor Chikin billboards. I loved them as a kid.

    • @wayner396
      @wayner396 Před 3 lety +17

      I love them as an adult. Makes me laugh every time

    • @Fact_core
      @Fact_core Před 3 lety +5

      I saw one right outside a taco shop lol

    • @Danny-eq6bk
      @Danny-eq6bk Před 3 lety +5

      Those billboards are hilarious, even now lol

    • @Sumschmuck
      @Sumschmuck Před 2 lety +5

      I used to love the chik fil a calendars

    • @TheMandoPando
      @TheMandoPando Před 2 lety +5

      I STILL LOVE THEM

  • @VicJang
    @VicJang Před 2 měsíci +1

    My favorite fast food 100%. I accidentally dropped my AirPods case into the trash can and one of their employees put on gloves and helped me dig it out. Seriously no joke they have the most friendly employees of any chain restaurants.

  • @chris092283
    @chris092283 Před rokem +1

    I use to deliver the buns to a Chick-fil-A and I ate their grilled chicken burritos every delivery which was everyday and NEVER got tired of it. It's so good

  • @billlexington5788
    @billlexington5788 Před 3 lety +733

    My favorite thing is every time I’ve heard of a protest outside a chik fil a, I’ve also heard of the employees handing our free lemonade and such to the protestors lol.

    • @piratepop7115
      @piratepop7115 Před 3 lety +75

      Just sad that we need to protest a fast food place

    • @JimmyDean59
      @JimmyDean59 Před 3 lety +158

      @@piratepop7115 If protest a fast food restaurant you have legitimate issues. Just don’t eat there.

    • @piratepop7115
      @piratepop7115 Před 3 lety +15

      @@JimmyDean59 I guess they want others to not eat there

    • @Vincent-rq2hy
      @Vincent-rq2hy Před 3 lety +37

      @@piratepop7115 So my bet for the protest is that the company has a history of donating to anti-lgbt charities.

    • @viscount8388
      @viscount8388 Před 3 lety +52

      @@JimmyDean59 im sorry that i dont want people to donate to conversion camps without knowing

  • @lesliecas2695
    @lesliecas2695 Před 3 lety +505

    This restaurant has the astonishing ability to cook a chicken breast that isn't dry and tasteless, which is a miracle to anyone who has cooked chicken.

    • @Craxin01
      @Craxin01 Před 3 lety +33

      Hell, it stays moist even after it gets cold. I've had one out of the fridge next day and it still wasn't dry or tasteless.

    • @rayradiance666
      @rayradiance666 Před 3 lety +17

      @@Craxin01 it’s the marinade, they marinate it in pickle juice for a good 12 hour or longer which allows the meat fibers to tenderize.

    • @virgilflintiv5341
      @virgilflintiv5341 Před 3 lety +26

      @@rayradiance666 no.
      I have worked at CFA for years.
      We marinate it at the packing plant, it is marinated before we get it at the store, and it is definitely NOT pickle juice.

    • @rayradiance666
      @rayradiance666 Před 3 lety +2

      @@virgilflintiv5341 do you mind sharing what the marinade is?

    • @virgilflintiv5341
      @virgilflintiv5341 Před 3 lety +15

      @@rayradiance666 I wouldn't know, but I usually filet raw breasts straight out of the box they are shipped in and it is not pickle juice lol. The filets and nuggets don't have a marinade, they are just packed in a bag in their own juices, so they're kind of marinating... The spicy fillets, strips, and grilled filets all have their own unique marinade. They have to be stocked on the bottom shelves so that way if one of the ever leaks it wouldn't get their special marinades on the other types of chicken

  • @lskwong9113
    @lskwong9113 Před 5 měsíci +2

    The employees at CFA have much better attitude than those at other fast food chains.

  • @christinagompf-alksne3566
    @christinagompf-alksne3566 Před 10 měsíci

    I’ve never heard of this in Canada, thanks for your video

  • @elcerdo9687
    @elcerdo9687 Před 3 lety +1001

    I just realized, the Cow that says “eat more chicken” is just trying to not become a hamburger in McDonalds hehehe

    • @NightSide1349
      @NightSide1349 Před 3 lety +23

      That's very funny

    • @TravisTLK
      @TravisTLK Před 3 lety +41

      It's such a fantastic ad campaign/company mascot! Brilliant.

    • @Abbad1579
      @Abbad1579 Před 3 lety +2

      Damn

    • @leslieslama1132
      @leslieslama1132 Před 3 lety +4

      duh it doedsnt wanna get slaughtered

    • @J-1410
      @J-1410 Před 3 lety +6

      @@TravisTLK Its also an insult because Holstein meat...isn't that great, especially when compared to actual beef breeds(Hereford, Angus, etc), but it is cheap.

  • @ryan.harvill
    @ryan.harvill Před 3 lety +459

    Their "Eat Mor Chikin" ad campaign and slogan added to their success

    • @mocha5778
      @mocha5778 Před 3 lety +48

      they gave out tiny plush cows as a promotion. Who does that!? it was awesome.

    • @GiordanDiodato
      @GiordanDiodato Před 3 lety +4

      then homophobes found their perfect place

    • @mocha5778
      @mocha5778 Před 3 lety +33

      @@GiordanDiodato I'm sorry but this account holder is actually transgender, so by you calling me a homophobe, you're actually being very transphobic.

    • @kittykittybangbang9367
      @kittykittybangbang9367 Před 3 lety +41

      @@GiordanDiodato People who eat at Chick-fil-A are not homophobic. Quit generalizing.

    • @nummurrow6360
      @nummurrow6360 Před 3 lety +4

      @@mocha5778 Edit: I already watched the whole video and understood the problem, you're right. Please forget about this comment and excuse me (¿
      W-wait... what? I don't know about Chick-Fil-A (so I don't know much about this ad campaign or whatever), but it seems that saying that homophobic people eat there is generalizing (and that's, obviously, wrong), but... saying a trans person is homophobic isn't necessarily transphobic. I haven't met anyone like that, but with the amount of people in this world, I think there is the possibility that trans people who are homophobic exist.
      Basically what I'm saying is that the whole "if you insult me, you're a transphobic because I'm trans" is bad, or very poorly worded. Not because someone is trans people they're exempt from errors or sins.
      Sorry if I'm just not understanding what's going on... but that's what I understood from the situation. Again, I hate when people generalize, but... well, what I said earlier.

  • @sejungmyeong3105
    @sejungmyeong3105 Před rokem +1

    My son loves CFA's chicken tender so much. He has eaten it every other Saturday for 3 years and still loves it. Whenver I pick up his chicken tenders, CFA staffs are professional and kind. Until now, CFA has never disapponted me and my son for 3 years.

  • @flameformer
    @flameformer Před měsícem

    i work at chick fil a as a back of house kitchen member and yeah the entire team at chick fil a is so amazing! we all truly care for each other and it makes the job alot easier and fun! i have made so many friends over there!

  • @Jarretthicks12
    @Jarretthicks12 Před 3 lety +379

    I kid you not the employees at the chill Fil a actually fixed someone’s car in the parking lot. 😂

  • @capribreezee
    @capribreezee Před 2 lety +2

    Me and my bros were getting dinner. My brother wanted Burger King so he got it. They rude af, yelled at him in the drive thru saying, “WHAT YOU WANT?” And forgot half the stuff. I go to Chick-fil-A right after and the manager personally delivered my order to our car and asked about my family cause he remembered my brother who worked there like 5yrs ago. That’s service

  • @jimiray1969.
    @jimiray1969. Před rokem +2

    I went for the 1st time 4 days ago when a new one opened in my town. I ordered online, and when I walked in they said "Are you James?" I answered and they gave me my food, politely and accurately, and it was SO tasty, and their chicken tenders blow away Raisin Canes by a long shot!! I've gone everyday since and eating some now!!

  • @narutobroken
    @narutobroken Před 3 lety +366

    I worked there for several years. They had 3 rounds of interviews. They only hire good people who are kind and hard working

    • @sweetnsour3693
      @sweetnsour3693 Před 3 lety +3

      Damn!

    • @stevenmonnich1644
      @stevenmonnich1644 Před 3 lety +73

      Let's put it this way, its a fast food place I worked at in high school and am still willing to eat there. Need I say more?!

    • @elanadeshina7521
      @elanadeshina7521 Před 3 lety +6

      @@stevenmonnich1644 i understand completely

    • @pittsburghpirateshat8950
      @pittsburghpirateshat8950 Před 3 lety +9

      Hard to believe that the new definition of insensitive religious zealot homophobe changed to "Kind and hard working person" Please give me a break dude. Idk how anyone could eat or work there with a clean conscience. They have literally caused the deaths of gay men!

    • @cheetahlover156
      @cheetahlover156 Před 3 lety +19

      Pittsburgh Pirates Hat can eat with pleasure and where's your proof?

  • @a_literal_brick
    @a_literal_brick Před 2 lety +1888

    You're more likely to get accepted to MIT than you are to be allowed to franchise a Chick-fil-A. I absolutely love that

    • @dittodoggo
      @dittodoggo Před 2 lety +7

      gotta be super homophobic to do that huh?

    • @sheebify
      @sheebify Před 2 lety +59

      @@dittodoggo Dude I'm literally non-binary and please just stfu.
      If you're so much against that you should stop supporting any big coorporation that exists in this world

    • @lukraniom8731
      @lukraniom8731 Před 2 lety +5

      @@dittodoggo DAYUMMMM DID IT ON EM

    • @Afiriss
      @Afiriss Před 2 lety +54

      @@sheebify the speed at which the ___ gender furry responds in comment sections will always be surprising

    • @sheebify
      @sheebify Před 2 lety +11

      @@Afiriss LMAO

  • @PMillz20020
    @PMillz20020 Před 2 lety +1

    Totally agree 100% with your reasoning. In fact I would go as far as to say that if there is one restaurant that I have yet to have a bad experience with it's Chick-fil-A. The level of Customer service is second to none.

  • @richiegillham42069
    @richiegillham42069 Před rokem +1

    CFA does byfar have the best chicken sandwich. As well as the best customer service. Period. Our CFA almost always has a full dining room and the drive through is almost always wrapped around the building and out into the street. It's such a problem locally, they bought the Pier 1 behind their location to tear it down so they could build back further from the street

  • @NintendodogsDream
    @NintendodogsDream Před 2 lety +994

    The best thing chick-fil-a ever did was sell their sauces in bottles at grocery stores. Now I can have chick-fil-a sauce with my meals whenever I want.

    • @ghostcure3403
      @ghostcure3403 Před 2 lety +21

      I've never been to Chick fil a but I bought their sauce. M
      Damn it's good 🤤

    • @tubgold
      @tubgold Před 2 lety +8

      @@ghostcure3403 you should try there stuff it’s good

    • @NintendodogsDream
      @NintendodogsDream Před 2 lety +7

      @@ghostcure3403 is there a chick fil a near where you live? You have to try it!

    • @horizon2288
      @horizon2288 Před 2 lety

      @@ghostcure3403 It's overrated and overpriced.Dont waste your money

    • @matt1696
      @matt1696 Před 2 lety +30

      @@horizon2288 stop capping bud it’s not overpriced it’s fair and quality

  • @PrydeWater901
    @PrydeWater901 Před 3 lety +127

    Crowded or not, wait times are minimal. They’ve MASTERED the art of the drive-thru.

    • @cdldriver2348
      @cdldriver2348 Před 3 lety +5

      They had a record for cars being served in 1 hour, 2 years ago.
      www.11alive.com/article/news/a-chick-fil-a-just-broke-a-drive-thru-record-serving-178-cars-in-one-hour/85-597251630

    • @baronvonjo1929
      @baronvonjo1929 Před 3 lety +1

      The chick fila I go to at home is good at wait times. The one for my work is kinda worst but everytime I go it's very busy cause lunch.

    • @calebredeker2895
      @calebredeker2895 Před 3 lety +1

      @@cdldriver2348 It's not uncommon for my CFA to break 200 in an hour. Our standing record is 230 at peak times.

    • @mikearchangel7998
      @mikearchangel7998 Před 3 lety +1

      Bro... I have no idea what it's like at other places... But working at chik-fil-a breading the chicken... It feels like your training for the Olympics

  • @bc2109
    @bc2109 Před rokem +10

    Love the company’s integrity, it’s so refreshing in a society that cares only about making money no matter the cost. I hope it never changes. A loyal client.

  • @vicentee2286
    @vicentee2286 Před 2 lety

    Great episode, tysm :)

  • @surelock22
    @surelock22 Před 3 lety +121

    I like their day off. It's basically a "f*ck you" to modern 24/7 corporate, profit-before-people way of doing things. It also keeps the demand high, having only 6 days open makes it 1/6th more special every time you go there.

  • @JoelIvoryJohnson
    @JoelIvoryJohnson Před 3 lety +432

    Mr. Cathy! - I had him as a Sunday School teacher when I was in middle school at First Baptist Church of Jonesboro. He used to give us our choice of baseball cards or a card good for a free Chick-Fil-A sandwich for reciting bible verses. We also sometimes had Chick-Fil-A at church....On a SUNDAY!.

    • @zacwoods
      @zacwoods Před 3 lety +24

      Wow thats honestly an amazing story! He sounds like a man of pure class

    • @dedebee2815
      @dedebee2815 Před 3 lety +1

      Ok whats your point!?

    • @JoelIvoryJohnson
      @JoelIvoryJohnson Před 3 lety +76

      @@dedebee2815 sometimes an experience one shares is nothing more than just that. 🙂

    • @yeehaw24
      @yeehaw24 Před 3 lety +34

      @@dedebee2815 You must’ve missed it! The point is there doesn’t need to be a point 😃 that’s why it’s called a comment section, you get it now, right?

    • @GiordanDiodato
      @GiordanDiodato Před 3 lety

      hate begets hate, tbh

  • @andymurphy8403
    @andymurphy8403 Před 9 měsíci +2

    I respect chick-fil-a and their leadership for having strong morals and family values in a world where both are rapidly eroding away. The protests have not only shown a hollow desire to punish a company that stands by what it believes in (even while handing out cold drinks and caring for those protestors), but the silent majority of America that still cares about morals picked up the slack and voted with their wallets. I was thrilled to see lines out the door at my local chick-fil-a while protest groups were calling for a ban!

  • @collincoats9000
    @collincoats9000 Před rokem +1

    Just a little note, the CFA term for the person in charge of the store is an operator not manager. It can be a confusing concept if you don’t understand the culture. Along with the Dwarf House locations that still exist, there are also Truitt’s both have an expanded menu then what you would normally see at a CFA

  • @espresso_makes_depresso5905
    @espresso_makes_depresso5905 Před 2 lety +835

    Other companies started making their own chicken sandwiches just to copy chic-fil-a, I'd say that speaks volumes to the restaurant's success

    • @VonSnuggles1412
      @VonSnuggles1412 Před 2 lety +61

      And unlike all them, their marketing doesn't need to diss on other places to prove it's better

    • @horizon2288
      @horizon2288 Před 2 lety +7

      yeah and many places have made better chicken products due to that race.

    • @luciaalbarran3573
      @luciaalbarran3573 Před 2 lety +9

      @Mark Campos nah not even toe to toe Popeyes chicken sandwich is alot more time better than Chick-fil-A IMO

    • @newt4949
      @newt4949 Před 2 lety

      @@luciaalbarran3573 the Popeyes chicken sandwich is garbage

    • @Wildcat12
      @Wildcat12 Před 2 lety +8

      @@horizon2288 I got physically ill after taking a single bite of a McDonald’s chicken sandwich. It smelled like dead rats and I was puking for at least an hour. But hey, at least it emptied my stomach enough to eat a chick fil a sandwich the next day.

  • @VanderJam
    @VanderJam Před 3 lety +294

    For me it's not their food, it's their customer service. They always hire only extremely professional teenagers. Those kids are always so mature. Love their customer service.

    • @lightyagami1058
      @lightyagami1058 Před 3 lety +25

      I mean their food ain't no joke though.

    • @user-lx2tn2ji9p
      @user-lx2tn2ji9p Před 3 lety +6

      And they’re programmed to say my pleasure like how you say amen after you pray

    • @jaredwomack2773
      @jaredwomack2773 Před 3 lety +17

      They hire the honor roll kids

    • @CommodoreFan64
      @CommodoreFan64 Před 3 lety +6

      @@jaredwomack2773 I had a friend back in the late 90's in highschool who worked for them, and while he was not honor roll, he was not far off, so yeah they really vet their staff, and that same location is still in business to this day, and almost every time I pass it in the late afternoons, or dinner time they have a line wrapped around the building, and then some.

    • @jakekerber1859
      @jakekerber1859 Před 3 lety +4

      Why thank you that’s the best complement I’ve gotten in a long time 😂😂

  • @flybyairplane3528
    @flybyairplane3528 Před rokem +1

    IN 2005 IN ATLANTA GA,I attended a convention of an organisation , held there MR CATHEY,was our keynote speaker ,&we all got his book,we stayed at the CNN OMNI HOTEL,with a large food court,where there was CKICK-FIL-A, that was my first chicken sandwich ,, DAMNED GOOD ,I EVEN BOUGHT a GURNESEY COW ,I ate there daily,there are some here inNJ now,so this is the ONLY FAST FOOD,I have been to in 40 years !,even my late wife really liked them too. 🇺🇸🇺🇸🇺🇸🇺🇸

  • @vich8810
    @vich8810 Před 2 lety +5

    I'm glad that Chick Fil A never sold out and we still have one good and pure thing left in this crazy world that's gone to hell these past few years.

  • @daslal
    @daslal Před 3 lety +234

    One time chick fil a gave me a cookie for being a patient customer lmao they treat their customer nicely that's y

    • @lukedetering4490
      @lukedetering4490 Před 3 lety +18

      I had a similar experience. One time I ordered right before they changed between breakfast and lunch menus and didn't notice. It took me 40 minutes to get my food as a result of me ordering the one breakfast food they ran out of and people ordering lunch. But during that time they gave me some leftovers of breakfast food and it was glorious. I was full even before I got my food

    • @katierowen3166
      @katierowen3166 Před 3 lety +14

      One really hot day when the drive thru line was especially long they brought out frozen lemonades for all of us.

    • @xDRZLx
      @xDRZLx Před 3 lety +9

      2 years ago I was eating in at a chick fil a. I ordered 2 sandwiches and some fries and I waited 6 minutes. When the employee came out with my order they gave me 2 free sandwich coupons. I was shocked!

    • @buranflakes
      @buranflakes Před 3 lety +9

      Back when I used to work for one of those food delivery apps, Chick Fil A was always extremely popular with college students so I'd be in there a lot. The employees there gave me free sodas sometimes :)

    • @aeroboozt9455
      @aeroboozt9455 Před 3 lety +4

      Yeah we got one too just because lol we also got a big brownie bite in a plastic cup with a lid for no reason