Good for you. Some “customers” are not worth the hassle of lost time or money, safety, legal compliance, disturbing employees and legitimate customers.
I worked as a manager at QT convenience stores for about 8 years. Our studies showed that 10% steal no matter what, 60% if they believe that they can get away with it and 30% never do. That's why we say, "Hi" when you walk in. It's not to be nice and friendly, it psychologically puts customers in the mindset that they are being watched. We still had tons of theft, in December 2013 I lost 396 double Snicker's bars because we had to merchandize them near the soda fountains on an endcap where we didn't have direct line of sight. We used to call it the "free candy rack" Upper management didn't like that I would only keep 4-5 bars there after that month. I told them when you stop blaming me for the shinkage I'll fill it back up. Never did still lost 30-40 bars a month after that. So glad I quit working there.
Gas station near me has ALL the candy behind the plexiglass check out. I can murder a King Size Snickers but stealing one is not in my m.o. In fact when I leave Lidl with one in my hand I have it with the receipt above waist height in my hand. Snickers in front of the receipt. We are a minority majority community that is frequently in the news for retail theft. I like the 1lb bricks of ground beef. So do a lot of others apparently as they now have security labels on them. Gotta get out of this place.
Just curious because I'm in QT several times a week... is it considered stealing if I take a couple packs of the condiments and a plastic fork, if I don't buy anything like a salad or sandwich?
@@colestroud8300 as long as you fill them back up and wash the plastic ware and return them after use we won't pursue criminal charges. Otherwise we will have to charge u with armed robbery, unless of course you have no arms.😊
I learned 45 years ago with a shoe store named FAYVA to greet everybody for the same reason you stated . It lets them know that you are aware they're in the store . Probably most people don't like the " can I help you " question is because it distracts their concentration . HOME DEPOT and TARGET have been in the news recently because of their frustration with customers stealing . And nothing we fear the border crossings because they are crooks . Seems to me the crooks are here. I live in NEW HAMPSHIRE and there aren't many border crossings in this area.
Not a thief but also don't have to imagine a crummy life. Hahaha! Ain't this an existence of paradox? Scrap industry will always have scumbags, just gotta be able to spot em. Good catch!
I'm not allowed to deal with customers in anyway shape or form. You handled it 100% professionally. I would of gone a different route with a thief as a customer that's why I don't deal with people ever. My attitude is the snapping type. But from 5 years ago to now, it's changed dramatically and getting better. So great job.
You Handled it Perfectly. Thieves in a Number of a Countries have their Hand(s) Cut Off. You were Very Kind to Let him Leave with Both Hands intact. 😬👍🙏
I think you handled that situation very professionally. It's unbelievable how people will argue with you when they know that they are 100 percent in the wrong. Great job my friend
You handled it alot better then i would have !! I was a lobster fisherman on the east coast of Canada and one time i had hired a life long friend to come fishing with me for the season about 2 weeks into the season i noticed the weights weren’t adding up to the amount of lobsters we were catching so i started watching him closely and figured out he was stashing them in the empty crates and stacking more crates on top of them!! So one day we were finished and on the way in I stopped and started reorganizing the crates and found a total of 42 lbs in 3 or 4 different crates i didn’t react or question him about it until we were tied up and when i faced him lets just say i didn’t give him a chance to explain himself and it was the one and only time in our 30+ yrs of friendship that tempers were lost i figured he stole close to $4000 worth of lobster,I didn’t know at the time he was supporting a pill addiction and the last i heard he was living on the streets in Toronto
I once heard a saying that it is 20% of the population that causes 80% of all problems, so if you get rid of those 20% then chances are that you will still be doing pretty good with the remaining 80%
I worked as a manager at QT convenience stores for about 8 years. Our studies showed that 10% steal no matter what, 60% if they believe that they can get away with it and 30% never do. That's why we say, "Hi" when you walk in. It's not to be nice and friendly, it psychologically puts customers in the mindset that they are being watched. We still had tons of theft, in December 2013 I lost 396 double Snicker's bars because we had to merchandize them near the soda fountains on an endcap where we didn't have direct line of sight. We used to call it the "free candy rack" Upper management didn't like that I would only keep 4-5 bars there after that month. I told them when you stop blaming me for the shinkage I'll fill it back up. Never did still lost 30-40 bars a month after that. So glad I quit working there.
Lose that 20% and another 20% will pop up. The thieves are always there.. worked for a charity for years and had to walk away, the greed and thievery I saw was too much to tolerate.
The best policy would be to not leave your tools laying in the yard where they may grow legs. Where I grew up my dad and latter me never took money for our scrap or batteries etc. If we needed something a little steel for a project or just some cool junk, it was free. We new enough not to swipe the guys tools. That relationship lasted 50 years till the yard finally closed.
On a funny note. There was an old timer who would bring in scrap metal in his old pickup truck back in the day. He would always show up when he was raining. Well after he passed away his friends told us the old timer had a water tank strapped to the underside of his truck. He would fill it with water before he went to the scrapyard with the metal he had. Weigh up and go and dump the metals, well on the way back to the scale house he would open a remote valve that drained the water from the tank. Water weighs in at 8 lbs a gallon so having a 30 gallon tank that added up to an extra 240 lbs of so called metal weight. Smart old timer for sure but crooked still 😮
That was the best way you could've handled it. Amicable, then straight to the point with the facts and wash your hands clean of him. Some people wouldve made a bigger deal out of it just to be a big man. You did the right thing!
From his response for being barred from coming back and his crappy social skills, I'm gonna bet your place isn't the only one he's been kicked out of. It sounds like he is very used to it.
You handled that well. You didn't let emotions interfere with the "investigation" and the outcome. That guy knew he was caught. He was getting off easy. Imagine what else he's stolen. It wasn't his first time.
I haul alot of scrap, i had a employee trying to rip me off on mixed aluminum, telling me its all irony. I stop unloading, threw some back in my truck, got paid for what was already in the hopper and went 15 minutes up the road and they bought it as mixed, no questions asked. Well I didn't go back there for over a month. I haul in at least 30,000 pounds a week, different loads, sheet metal, all heavy cut for prepared, save none ferrous for complete loads. Well the owner called me and asked if everything was alright because he hadn't seen me (he missed my loads). After i explained he fired the employee while still on the phone with me. 0.35 cents a pound adds up when you have 1000 pounds of mixed aluminum.
I get thieves in my electronic scrapping biz as well. Now how did this sledge hammer head end up inside your PC tower case again? I'd say you wouldn't believe it, but I know you do 🤣
Currently, what little scrap I generate I simply gift to my local scrap yard. Keeps it out of the landfill and I don't what to keep a pile of junk around to clutter up my LIttle building. Same scrapyard sells used "stuff" and steel trims. Good steel for small projects. Check in and weigh empty at office, drive around and load what you want,reweigh and pay. About 40% the price of new run steel.Unique things like tire rims,etc are even better deals.EVERYONE HATES THEIVES. You handled it better than I would.
He dropped the act and walked away with a simple “Ok” because he knew he was guilty and knew he was in the wrong lol. He likely knew he was on camera somewhere and was probably just grateful that you didn’t do more than ban him from the yard 😂.
My neighbor and I bet on how long my steel will last at the curb, it’s usually twenty bucks, we drink beer and wait. Closest to the time that someone stops to grab it wins, fastest time was forty five seconds.😂
The jack would not have been the only thing covered in mud, by the time he got out of the scrap yard before he left. He would have been, if he stole from me. Lol
You did good keeping your cool and telling him to kick rocks. You probably get your fair share of low life’s in the scrap business. If he was smart he would asked if he could buy the jack from you with his payout.
The customer is not right all the time ! Keep doing what you're doing handled it perfectly you don't need people like that there just going to cost you money every time because there going to keep stealing from you and wanting something for free !
Handled it like a boss. You attempted to work with him and give him a chance to man up & admit his thievery & hopefully apologize to you for it. You also were trying not to escalate the situation into something worse, which is also a great idea! And you still took whatever he offloaded and paid him for it without issue. By telling him at the end of it all that you no longer will accept his business was very smart as well, considering his previous behaviors like speeding through your yard where I'm sure you have employees walking around, was a smart business decision, even if it costs you some money because that little bit of money isn't worth the safety of everyone on-site! Sorry for the long-winded response! Stay safe.
I worked at a scrap yard for 12 years. They were banded first time. Had one unloaded his trailer then started loading alum. on it. We had an police officer working that day an he went to jail.
Oh, come on. It's the scrap business, nobody is honest, How many times does someone dump a load with one board from a broken pallet and an empty soda bottle, and then you knock off 500 pounds for wood and trash?
I once hauled about 200 pounds of aluminum cans in bags into a local yard. We unloaded them into a large cut down tank they brought out with the end loader, putting ALL the empty bags in my truck. I got done and weighed out and they docked me for "bagged" cans! They charged me more than what 2 BIG rolls of the bags would cost from Sam's Club new! I explained and showed them I had kept the bags and they wouldn't back down! I was fuming!!
Thank you for keeping the yard fare for all your customers I have no issues with a two strikes and your out policy it creates a level playing field for all of the customers
Random metal things in the yard are presumed scrap...... to go weigh on the scale, go dump off some scrap, see some scrap in the yard you like, load it up and then go weigh on the scale again isn't exactly the crime of the century....... the yard looks at everything in pounds- they pay you based upon weight and you may look at things as things- especially things you can use, so if you "trade" scrap with the yard (you drop of some and you pick up some), the yard isn't out any weight (weight = $) as long as you leave more than you take. People scrap all kinds of good shlt all the time. It's really not a big deal- the guy had to think the jack was scrap. And the yard shouldn't leave things that are not scrap out in the yard anyway.... That guy seems like an a$$h0le but i think he was just trading scrap, not stealing from the yard...
You where more professional than most. When I go to the scrap yard I don’t fool with nothing unless it’s on my truck and or trailer or unless the guy or gals that work there ask me, the scrap yard I go to knows me pretty well and knows I will help them in anyway I can even if it’s just directing traffic while everyone is waiting their turn
You did right to permanently eject him ... As its not just the few cents extra 'profit' this guy would have made ... Its the fact that he took it from you, and then expected to be paid for his thievery ... Makes you question everything he's ever brought to you, as being stolen ...
You have lots more self-control than I have. Most people are honest and if they make a mistake will apologize. Don't feel bad about banning him from your yard. You don't need the problems he will make for you.
Never leave your product in public areas for customers to take or remove! You own the business, you have a right to ban the guy,especially if he had loaded back onto truck after you took it off his truck.
My family and I had an estate sale after Mom died. We priced items so that they would sell. I was standing directly behind a guy who was putting small items in his pocket, he could have had the ENTIRE table of boxes, full of fasteners for $12. Seriously!! I said nothing, didn’t need a confrontation over a nickel’s worth of stuff. Evidently, we had our price point correct, in 2 days, the house was EMPTY.
I had an impound lot, ended up with a lot of junk cars.i would drain their fluids, and haul them to the shreader. I decided to also dump the metal fillings from my brake lathe into one car. When they picked up the car and what they thought was dirt coming out. They thought I was trying to cheat them. Pissed me off. I told them to go run a magnet on it, and I proved them wrong. We resolved the issue. I'm not a cheat, I didn't like doing business with them after that. But after that, I could see how many times people must have tried scams. Unfortunately, life has shown me that there is a large percentage of people who are dishonest. PS, I never put my metal shavings into another car, wasn't worth it aggregation and money, I might have made a dollar more.
You did right, getting mad isn't healthy for blood pressure and stuff. I'd have told him the same, have a good day and don't come back. Now 20 years ago, fisticuffs if the cat wanted, lol.
Some people could be stressed out and not realize what there doing. Accidental muscle memory. Or another person loaded thinking it was his. Once had driveway done and we let worker use our shovel. When they left a neighbor 2 houses down comes and grabs the the shovel and say the workers forgot it and saying he will return it to them. Or probably some chance wanted to keep it. It took a few him minutes for him to realize shovel was actually ours.
LOL , YOU COULD HAVE SHORT WEIGHED HIM 2 OR 3 TIMES, BUT THAT TOO , WOULD BE STEALING!! BETTER YET TELL THE OTHER SCRAP BUYERS IN YOUR AREA! IF HE STEALS FROM YOU , HE WILL STEAL FROM THEM, AS WELL!!
I was at a scrapyard, and had just finished unloading and this guy from the yard comes up saying I stole the ladder that was in the bed of my truck. I became really irate and started yelling back at him that it was BS. a couple guys looked around and found their ladder. I was ready to go fist city. I don't steal stuff. As I was in line to get paid the guy came up and appoligised. After that it was cool. Just be sure before you accuse of someone of stealing. (red 6ft Warner ladder, there are hundreds like it)
You addressed the situation was willing to let it slide his attitude dictated that something was off so you do further inquires and in the end find out he's a problem and may have saved yourself or someone else from further damages or cause of harm so you did what was right stood by your workers and handled the customer with respect but firmness how it should be. Too many people believe they don't have consequences for their actions anymore and we in the real world know that to be false. Sounds like the gentleman may be troubled I e. Drugs or hardtimes financially effecting his decision making skills so sounds like you did a great job and turned out to be a win for the business he could have been stealing more than he was bringing in. Maybe check cameras of his last few visits if possible by his sale record. Best of luck live your videos.
Sounds like you chose wisely. Too many nuts want to escalate to dangerous levels. Even still, sometimes we have to sleep w/ 1 eye open. There's always the possibility revenge. You can always speak to your real Father.
So, they steal from you , then are we to believe they arent stealing from us. Like a guy I knew said" I dont steal from my friends" .Turns out what he really means is "I steal". I am not his friend either I found out.
Highly professional attitude for a scrap yard owner 👏
Yes, I was thinking the very same thing.
So you don't expect a highly professional attitude for a scrap yard owner?
Good for you. Some “customers” are not worth the hassle of lost time or money, safety, legal compliance, disturbing employees and legitimate customers.
I worked as a manager at QT convenience stores for about 8 years. Our studies showed that 10% steal no matter what, 60% if they believe that they can get away with it and 30% never do. That's why we say, "Hi" when you walk in. It's not to be nice and friendly, it psychologically puts customers in the mindset that they are being watched. We still had tons of theft, in December 2013 I lost 396 double Snicker's bars because we had to merchandize them near the soda fountains on an endcap where we didn't have direct line of sight. We used to call it the "free candy rack" Upper management didn't like that I would only keep 4-5 bars there after that month. I told them when you stop blaming me for the shinkage I'll fill it back up. Never did still lost 30-40 bars a month after that. So glad I quit working there.
Hi !
Gas station near me has ALL the candy behind the plexiglass check out. I can murder a King Size Snickers but stealing one is not in my m.o. In fact when I leave Lidl with one in my hand I have it with the receipt above waist height in my hand. Snickers in front of the receipt. We are a minority majority community that is frequently in the news for retail theft. I like the 1lb bricks of ground beef. So do a lot of others apparently as they now have security labels on them. Gotta get out of this place.
Just curious because I'm in QT several times a week... is it considered stealing if I take a couple packs of the condiments and a plastic fork, if I don't buy anything like a salad or sandwich?
@@colestroud8300 as long as you fill them back up and wash the plastic ware and return them after use we won't pursue criminal charges. Otherwise we will have to charge u with armed robbery, unless of course you have no arms.😊
I learned 45 years ago with a shoe store named FAYVA to greet everybody for the same reason you stated . It lets them know that you are aware they're in the store . Probably most people don't like the " can I help you " question is because it distracts their concentration . HOME DEPOT and TARGET have been in the news recently because of their frustration with customers stealing . And nothing we fear the border crossings because they are crooks . Seems to me the crooks are here. I live in NEW HAMPSHIRE and there aren't many border crossings in this area.
That floor jack deserves a better home.
Frustrating dealing with the public sometimes but you were in your rights and handled it very well in my opinion
A thief with a temper. Imagine him having a crummy life
@markasread4349
No such thing as free stuff, he'll pay one way or another.
A thief with a temper and a liar. I don’t know which one is worse.
Not a thief but also don't have to imagine a crummy life. Hahaha! Ain't this an existence of paradox? Scrap industry will always have scumbags, just gotta be able to spot em. Good catch!
I'm not allowed to deal with customers in anyway shape or form. You handled it 100% professionally. I would of gone a different route with a thief as a customer that's why I don't deal with people ever. My attitude is the snapping type. But from 5 years ago to now, it's changed dramatically and getting better. So great job.
OK tough guy
Don,t mess with a snapper!!!😮🐢
So you got 5 years for being a tough, easily aggravated macho male ?
@@danbailey96
Way to tell us that you relate to thieves more than honest working people who have little patience for thieves.
😂😂
Smart- good job. Avod confrontation. Do not allow him back . FINAL ANSWER ❤
You Handled it Perfectly. Thieves in a Number of a Countries have their Hand(s) Cut Off. You were Very Kind to Let him Leave with Both Hands intact. 😬👍🙏
I think you handled that situation very professionally. It's unbelievable how people will argue with you when they know that they are 100 percent in the wrong. Great job my friend
You did the right thing in the end, just bar him from the business instead of pressing charges. Good man, God bless.
You did the right thing. Dollars to donuts, he will be back in a few months, expecting it to be forgotten.
You handled it alot better then i would have !! I was a lobster fisherman on the east coast of Canada and one time i had hired a life long friend to come fishing with me for the season about 2 weeks into the season i noticed the weights weren’t adding up to the amount of lobsters we were catching so i started watching him closely and figured out he was stashing them in the empty crates and stacking more crates on top of them!! So one day we were finished and on the way in I stopped and started reorganizing the crates and found a total of 42 lbs in 3 or 4 different crates i didn’t react or question him about it until we were tied up and when i faced him lets just say i didn’t give him a chance to explain himself and it was the one and only time in our 30+ yrs of friendship that tempers were lost i figured he stole close to $4000 worth of lobster,I didn’t know at the time he was supporting a pill addiction and the last i heard he was living on the streets in Toronto
When you are addicted to drugs, a 30+ year friendship means nothing.
I think you handled it very professionally. I know you need customers but not those kind.
A burnout on the scale dang it I shoulda thought of that for my last day at the scrap yard😂
I once heard a saying that it is 20% of the population that causes 80% of all problems, so if you get rid of those 20% then chances are that you will still be doing pretty good with the remaining 80%
I worked as a manager at QT convenience stores for about 8 years. Our studies showed that 10% steal no matter what, 60% if they believe that they can get away with it and 30% never do. That's why we say, "Hi" when you walk in. It's not to be nice and friendly, it psychologically puts customers in the mindset that they are being watched. We still had tons of theft, in December 2013 I lost 396 double Snicker's bars because we had to merchandize them near the soda fountains on an endcap where we didn't have direct line of sight. We used to call it the "free candy rack" Upper management didn't like that I would only keep 4-5 bars there after that month. I told them when you stop blaming me for the shinkage I'll fill it back up. Never did still lost 30-40 bars a month after that. So glad I quit working there.
Lose that 20% and another 20% will pop up. The thieves are always there.. worked for a charity for years and had to walk away, the greed and thievery I saw was too much to tolerate.
You mean you weren't crushing cars that day if you're picking up what I'm putting down
Damn good idea
12%
The best policy would be to not leave your tools laying in the yard where they may grow legs. Where I grew up my dad and latter me never took money for our scrap or batteries etc. If we needed something a little steel for a project or just some cool junk, it was free. We new enough not to swipe the guys tools. That relationship lasted 50 years till the yard finally closed.
Very professional. As you know, every customer is important. But, a thief is not a customer.
On a funny note. There was an old timer who would bring in scrap metal in his old pickup truck back in the day. He would always show up when he was raining. Well after he passed away his friends told us the old timer had a water tank strapped to the underside of his truck. He would fill it with water before he went to the scrapyard with the metal he had. Weigh up and go and dump the metals, well on the way back to the scale house he would open a remote valve that drained the water from the tank. Water weighs in at 8 lbs a gallon so having a 30 gallon tank that added up to an extra 240 lbs of so called metal weight. Smart old timer for sure but crooked still 😮
“ It was raining “ misprint
Ran a scrap yard in KC dealt with that type of shit many times. Got to keep your eyes open and head on a swivel
That was the best way you could've handled it. Amicable, then straight to the point with the facts and wash your hands clean of him. Some people wouldve made a bigger deal out of it just to be a big man.
You did the right thing!
You did the right thing, he'll definitely try to come back.
From his response for being barred from coming back and his crappy social skills, I'm gonna bet your place isn't the only one he's been kicked out of. It sounds like he is very used to it.
You handled that well. You didn't let emotions interfere with the "investigation" and the outcome. That guy knew he was caught. He was getting off easy. Imagine what else he's stolen. It wasn't his first time.
I haul alot of scrap, i had a employee trying to rip me off on mixed aluminum, telling me its all irony. I stop unloading, threw some back in my truck, got paid for what was already in the hopper and went 15 minutes up the road and they bought it as mixed, no questions asked. Well I didn't go back there for over a month. I haul in at least 30,000 pounds a week, different loads, sheet metal, all heavy cut for prepared, save none ferrous for complete loads. Well the owner called me and asked if everything was alright because he hadn't seen me (he missed my loads). After i explained he fired the employee while still on the phone with me. 0.35 cents a pound adds up when you have 1000 pounds of mixed aluminum.
Good managerial skills, you kept your cool asked your employees before firing the customer.
I get thieves in my electronic scrapping biz as well. Now how did this sledge hammer head end up inside your PC tower case again? I'd say you wouldn't believe it, but I know you do 🤣
You done good 👍 keeping you cool is hard sometimes but it is the best way
Currently, what little scrap I generate I simply gift to my local scrap yard. Keeps it out of the landfill and I don't what to keep a pile of junk around to clutter up my LIttle building. Same scrapyard sells used "stuff" and steel trims. Good steel for small projects. Check in and weigh empty at office, drive around and load what you want,reweigh and pay. About 40% the price of new run steel.Unique things like tire rims,etc are even better deals.EVERYONE HATES THEIVES. You handled it better than I would.
You handled that the right way
He dropped the act and walked away with a simple “Ok” because he knew he was guilty and knew he was in the wrong lol. He likely knew he was on camera somewhere and was probably just grateful that you didn’t do more than ban him from the yard 😂.
My neighbor and I bet on how long my steel will last at the curb, it’s usually twenty bucks, we drink beer and wait. Closest to the time that someone stops to grab it wins, fastest time was forty five seconds.😂
The jack would not have been the only thing covered in mud, by the time he got out of the scrap yard before he left. He would have been, if he stole from me. Lol
U handled it better than I would have. I can't stand a thief!
You did very very well you're the boss you don't need the aggravation or lose money you handle situation very very well😊
You handled it great , i couldn't have been so calm and diplomatic about it .
You handled the situation perfectly I would have done the same thing. 👍👍
You did good keeping your cool and telling him to kick rocks. You probably get your fair share of low life’s in the scrap business. If he was smart he would asked if he could buy the jack from you with his payout.
THIS is how a REAL MAN handles his business. PROTECT HIM. ❤🙏🌠
Best to not even deal with folks like that. If he's willing to lie over a jack,he'll lie about anything.
Good job you did absolutely the right thing .as i always said if you dont understand something get rid of it
i dont understand my wife . . .
The customer is not right all the time ! Keep doing what you're doing handled it perfectly you don't need people like that there just going to cost you money every time because there going to keep stealing from you and wanting something for free !
Handled it like a boss. You attempted to work with him and give him a chance to man up & admit his thievery & hopefully apologize to you for it. You also were trying not to escalate the situation into something worse, which is also a great idea! And you still took whatever he offloaded and paid him for it without issue. By telling him at the end of it all that you no longer will accept his business was very smart as well, considering his previous behaviors like speeding through your yard where I'm sure you have employees walking around, was a smart business decision, even if it costs you some money because that little bit of money isn't worth the safety of everyone on-site! Sorry for the long-winded response! Stay safe.
As a business owner.... I practice patience everyday.
You handled it 100% professionally. Now if he did any damage to your scales, it would've been a different conversion 😊
As a home owner & do it yourself mechanic in my younger days. I learned early that a good relationship with a salvage and or scrap yard is a big plus.
You handled it great. What a pos.
Maybe hop on his trailer as he is weighing out and tell him that jack is worth my weight in scrap metal, take it or leave it. 😂
I would’ve I would’ve told him to go pick all the scrap up and get out of my yard thief are the worst and a liar. Good job dude.
Well done young fella well done
This is why it's imperative to mark and etch your equipment and tools.
I worked at a scrap yard for 12 years. They were banded first time. Had one unloaded his trailer then started loading alum. on it. We had an police officer working that day an he went to jail.
Your a young hard working man , keep the Faith....
Handled like a pro brother I know other guys who would have lost there shit over something like that
Thieves suck! They make it bad for those of us who deal honestly. Raised prices etc.
You handled it the right way . I would of told him that your taking 50$ from him .since he wanted to try an steal ur jack
Oh, come on. It's the scrap business, nobody is honest, How many times does someone dump a load with one board from a broken pallet and an empty soda bottle, and then you knock off 500 pounds for wood and trash?
I once hauled about 200 pounds of aluminum cans in bags into a local yard. We unloaded them into a large cut down tank they brought out with the end loader, putting ALL the empty bags in my truck. I got done and weighed out and they docked me for "bagged" cans! They charged me more than what 2 BIG rolls of the bags would cost from Sam's Club new!
I explained and showed them I had kept the bags and they wouldn't back down! I was fuming!!
Awesome reply two thumbs up 👍👍
Thank you for keeping the yard fare for all your customers I have no issues with a two strikes and your out policy it creates a level playing field for all of the customers
Sounds just about the right way to handle that situation.
👍👍👍
You handled it great!😀😀😀
I would not dignify the person by calling him “Customer” cause he’s Really just a Thief
I think you and your guys handled it fanfreakintastic!
Your job is stressful enough, you don't need the hassle.
You done the right thing. I agree with you.
Random metal things in the yard are presumed scrap...... to go weigh on the scale, go dump off some scrap, see some scrap in the yard you like, load it up and then go weigh on the scale again isn't exactly the crime of the century....... the yard looks at everything in pounds- they pay you based upon weight and you may look at things as things- especially things you can use, so if you "trade" scrap with the yard (you drop of some and you pick up some), the yard isn't out any weight (weight = $) as long as you leave more than you take. People scrap all kinds of good shlt all the time. It's really not a big deal- the guy had to think the jack was scrap. And the yard shouldn't leave things that are not scrap out in the yard anyway.... That guy seems like an a$$h0le but i think he was just trading scrap, not stealing from the yard...
You where more professional than most. When I go to the scrap yard I don’t fool with nothing unless it’s on my truck and or trailer or unless the guy or gals that work there ask me, the scrap yard I go to knows me pretty well and knows I will help them in anyway I can even if it’s just directing traffic while everyone is waiting their turn
Let’s stop being surprised when a thief tells a lie.😮
You did right to permanently eject him ... As its not just the few cents extra 'profit' this guy would have made ... Its the fact that he took it from you, and then expected to be paid for his thievery ... Makes you question everything he's ever brought to you, as being stolen ...
You have lots more self-control than I have. Most people are honest and if they make a mistake will apologize. Don't feel bad about banning him from your yard. You don't need the problems he will make for you.
Never leave your product in public areas for customers to take or remove!
You own the business, you have a right to ban the guy,especially if he had loaded back onto truck after you took it off his truck.
You handled it as I would have. Get the facts then confront the suspected thief. Well done.
You handled that situation with class I probably would not have
You were steady and gracious, leave him to his own problems. 100% backing from Dallas TX (I hate the Cowboys).
My family and I had an estate sale after Mom died. We priced items so that they would sell. I was standing directly behind a guy who was putting small items in his pocket, he could have had the ENTIRE table of boxes, full of fasteners for $12. Seriously!! I said nothing, didn’t need a confrontation over a nickel’s worth of stuff.
Evidently, we had our price point correct, in 2 days, the house was EMPTY.
I think you handled it very well. 👍🇬🇧
I had an impound lot, ended up with a lot of junk cars.i would drain their fluids, and haul them to the shreader. I decided to also dump the metal fillings from my brake lathe into one car. When they picked up the car and what they thought was dirt coming out. They thought I was trying to cheat them. Pissed me off. I told them to go run a magnet on it, and I proved them wrong. We resolved the issue. I'm not a cheat, I didn't like doing business with them after that. But after that, I could see how many times people must have tried scams.
Unfortunately, life has shown me that there is a large percentage of people who are dishonest. PS, I never put my metal shavings into another car, wasn't worth it aggregation and money, I might have made a dollar more.
You did right, getting mad isn't healthy for blood pressure and stuff. I'd have told him the same, have a good day and don't come back. Now 20 years ago, fisticuffs if the cat wanted, lol.
Some people could be stressed out and not realize what there doing. Accidental muscle memory. Or another person loaded thinking it was his. Once had driveway done and we let worker use our shovel. When they left a neighbor 2 houses down comes and grabs the the shovel and say the workers forgot it and saying he will return it to them. Or probably some chance wanted to keep it. It took a few him minutes for him to realize shovel was actually ours.
Sounds like you handled it in a professional manner.
Exactly the same way brother, that is how it is handled
You done pretty good Boss,,, that burnout on the scale that would pissed me off tho. Your a good guy I can tell.
He will just get someone else to weight in for him
I would have checked the cameras before saying anything
I think you handled very well,better than I would have 😂😂😂😂😂
Customer was a thief, good for you.
That was perfect, you were going to let it go, but Karen wanted to add more BS. Customers like that are not worth doing business with. Cheers!
I am with you. The customer is NOT always right.
You handled that far better then I would.
LOL , YOU COULD HAVE SHORT WEIGHED HIM 2 OR 3 TIMES, BUT THAT TOO , WOULD BE STEALING!!
BETTER YET TELL THE OTHER SCRAP BUYERS IN YOUR AREA!
IF HE STEALS FROM YOU , HE WILL STEAL FROM THEM, AS WELL!!
I would have gave him back his scrap and told him to get the hell out and never return.
I was at a scrapyard, and had just finished unloading and this guy from the yard comes up saying I stole the ladder that was in the bed of my truck. I became really irate and started yelling back at him that it was BS. a couple guys looked around and found their ladder. I was ready to go fist city. I don't steal stuff. As I was in line to get paid the guy came up and appoligised. After that it was cool. Just be sure before you accuse of someone of stealing. (red 6ft Warner ladder, there are hundreds like it)
The fact that he stole that POS jack is reason enough. 😜
You dealt with that really well , you’re a smart bloke, yes just ban him from your yard, got to have eyes in the back of your head tho!,
We all know that criminals lie😡
You addressed the situation was willing to let it slide his attitude dictated that something was off so you do further inquires and in the end find out he's a problem and may have saved yourself or someone else from further damages or cause of harm so you did what was right stood by your workers and handled the customer with respect but firmness how it should be. Too many people believe they don't have consequences for their actions anymore and we in the real world know that to be false. Sounds like the gentleman may be troubled I e. Drugs or hardtimes financially effecting his decision making skills so sounds like you did a great job and turned out to be a win for the business he could have been stealing more than he was bringing in. Maybe check cameras of his last few visits if possible by his sale record. Best of luck live your videos.
"Back on his trailer"? As if it started out on his trailer.
Sounds like you chose wisely. Too many nuts want to escalate to dangerous levels. Even still, sometimes we have to sleep w/ 1 eye open. There's always the possibility revenge. You can always speak to your real Father.
You did a good thing. And you did the right thing.
If he's steeling from you more than likely the metal he's bringing in is stolen, you're better off not dealing with him.
So, they steal from you , then are we to believe they arent stealing from us. Like a guy I knew said" I dont steal from my friends" .Turns out what he really means is "I steal". I am not his friend either I found out.