MFactory Sucks
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- čas přidán 15. 06. 2023
- It’s not often I call out a company for such bad customer service, but I feel this situation warrants it. After you watch the video you can decide for yourself if MFactory sucks or not.
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ETCG1 - Auta a dopravní prostředky
I've noticed that aftermarket automotive companies have similar story arcs:
1. Business is started in a small, plucky shop
2. Word of mouth makes the popularity explode
3. Original owners retire, sell, or pass off to children
4. New owners try to cut costs, increase profits. Hire short-sighted managers and cheap, incompetent staff
5. Quality plummets, negative word of mouth spreads, company implodes.
This is every company ever started auto or otherwise
when you as the customer must inspect THEIR parts in order to NOT void a warranty...there is a MASSIVE problem. Essentially, the company is saying "we know our products do not have adequate quality controls"
avoid!
But they did warrant his differential. So what Eric implied actually was not an issue here.
@@freeride202 It's not the fact that they issued a warranty on the part. It's that their quality control and customer service is so poor that he took any issue with them. They treated him terrible and accused him of product misuse. He also had to pay for return shipping on said product which is very scummy. For an $800 anything if it is of poor enough craftsmanship and the company can not afford to pay for actual quality inspections they should not even be in business.
Yep, when I first worked with Ford, I noticed that they told me up front that if they built it wrong it was my fault. Huh, didn't realize it, but I never bought Ford again. I never realized their parts department probably had something to do with this.
Well said
@@freeride202 He paid $80 for this "warrant". That's complete horse shit.
ETCG or not, word of mouth is a double edged sword in this industry. Companies should be as fair and reasonable as possible in addressing customer issues.
I can't see there being many LSD companies. This probably is really bad for mfactory.
your funny
Mpower sounds like one of those random Amazon off brands that you need to avoid. Turns out you were right.
You mean MFactory?
Hey, I've considered them for "upgrades" in the past, and now I'll remember them for the wrong reasons.
You mean MFactory.
This is ridiculous but sadly common these days. Too many companies don't care about customer service because there is a new customer buying online every few seconds. It's a terrible way to do business and they will pay the consequences sooner or later. You handled it like the class act you are. 😊 See you at SEMA?
I don't blame you whatsoever, especially after their warranty stipulations. It should be their responsibility for quality control.
But they had an out in print..lesson learned..
I can only imagine the varied level of intelligence installing some of these high performance parts on cars. They are likely to come across user errors quite often.
I wouldn't want to be in a company's position to decide who's that fault so many times. It probably keeps them on the defensive which may have led to this situation.
@@geniferteal4178 they have no grounds to be defensive. It was a clearly defective part.
@@sherlockholmez8764 i agree they shouldn't be. I could see why it might look stripped. I'd imagine that comes up a bit.
I've worked for two companies that do that nonsense with warranties. I always tried to explain to them that you lose way more money from word of mouth than for a single warranty claim.
As of this moment, 16,000 viewers have seen this vid. We all have stories like this, but there's a huge chunk of us who buy parts on the regular. MFactory will need to keep their head down, this prolly won't just blow over soon. Good job Eric.
Right when I thought I'm gonna save myself $100 dollars by going to MFactory over Quaife. Ill be going with Quaife now, thank you ETCG!
Eric this is B.S. I have worked in Manufacturing for many years ( Automotive ) and these things happen. The quality of products now days is junk company's is all about the bottom line. They write these warranty's to no matter what the problem is the consumer is at fault, it's really sad. You handled it in a professional manner. Glad your still posting video's Eric. Hope you and your family has a wonderful weekend.
But they warranted his differential
@@freeride202 Some do but, they try there best not to have to trust me.
Hey there you are ETCG ! Yep customer service across the board sucks now adays. Kudos for the viewers that stepped up to help !
It’s sucks to have to call out a business but when they don’t seem to GAF why should we about their reputation! I own a small business and I care immensely about how people feel about their entire experience when dealing with my company. I’m not sure why every business wouldn’t feel this way.
Customer service these days in general is crap and practically nonexistent. Use a credit card to purchase stuff like that so you might have recourse by filing a dispute for "services not rendered". The only other thing to do is legal action, which is way more expensive and time consuming, and these companies know this.
Hope all worked out in your favor, and thanks for the informative video!
I agree! What changed to allow CS to become so bad?
Or just stop buying from the lowest bidder and expecting service.
@@jeffr878 Probably a new CEO that is looking to maximize profit by cutting costs. Lots of recent cases of random investors buying out random companies they have no basic knowledge as to how they operate as investments to then screw over the company through aggressive cost cutting.
but he did not read disclaimer.. big lesson for all.. thanks eric for taking the hit..
@@jeffr878 Capitalism restricts peoples freedom of choice from who to buy things from, and so there's no competition where customer service matters. You have to get the part from us and nobody else, no matter how bad customer service is, and no matter if somebody else could do it better.
defective part shouldn't even be a warranty claim for a consumer - it's a manufacturing defect. it's a slight difference. in some countries the difference is quite big though when it comes to how long they're on the hook for it.
Exactly. The part isn't what was paid for. It's junk. Great to know this company is one to avoid, and it will cost them more than a differential.
Good to see you again, Eric! :)
It is crazy that they are putting it on the purchaser to do the quality inspection it should have had before it left them! I can fully understand them wanting you to check it for damage that may have been caused in shipping, but to ask you to inspect the actual engineering of the product is just wrong is so many ways. In the real world who actually inspects the threads of machined holes in a new product? Nobody i know. Glad you called them out on this Eric, might make them think twice in the future about how they run their business.
Thanks for the heads up. Bet they will regret treating you so poorly after they lose business.
I was deciding between a mfactory limited slip and another company for my 135i and after hearing this I'm going with another company.
I googled Mfactory. Found a couple of interesting issues. Best one was of a input shaft that was not machined to allow the clutch disc to slide properly. Here is the link.czcams.com/video/35xQ0GvgKss/video.html
companies dont care..
That must be the last hole to tap just before quitting time before Christmas.
sorry to hear you've had a bad time there Eric! I've been using Mfactory LSDs for years on track in various cars and they do work good. Never had an issue like this but shit happens I guess
the customer service let you down
Glad to hear Danny.
Every company that makes good stuff has a bad part leave the building every once in a while. It's all about how they deal with it. They clearly don't give a shit. I wouldn't buy from them either
The instructions should read "Please inspect our product for defects that should not be there such as missing threads, missing holes, incomplete threads, etc as we do not inspect our parts 100%" I'm surprised they didn't give you a $77 Credit for their merch lol!
You should be able to bill them for inspection time if they expect you to do it for them. It’s part of the manufacturing process, not an optional extra.
Had similar issues with 1320 Performance. They royally screwed me on a $1200 "stainless" ehaust that is cracked and rusting less than a year later.
Eric, THANK YOU. I was a couple weeks away from ordering an MFactory LSD for my 91 Capri XR2. Saved me the headache. Alas, too bad nobody else makes one
Thank you for sharing this. I was considering an M-Factory diff for my 1-Series but this is cause for pause and thought. I've also read not great things about their customer service but it just seems really wide spread.
Bummer about the diff, but happy to get a video. Miss your content. Can't wait to see you back in a shop. Hope you're doing well!
So awesome you gave this away after all this. I didn’t see this video until today or I would email you. I *potentially* blew my differential last year in my 01 GS-R fun car during an HPDE.
I was about to go MFactory for a replacement but this just saved me so much of a headache. Hope the new owner of the diff gets some use! Wavetrac is about to get a customer (unless I can fix my type r LSD whining issue).
Hi Eric! It seems that MFactory expects you to do their quality control and shipping!
Hi
Back when GE made major appliances, there was a sign on the assembly line that read:
REMEMBER THE CUSTOMER IS OUR FINAL QUALITY CONTROL INSPECTOR
Right now it seems that the customer is the ONLY quality control inspector.
If a company has a QC hiccup, that's one thing. If a company blatantly scams their customers out of the warranty, that's reason for me to drop doing business with them. It's called responsibility and I don't do recurring business with companies that don't take responsibility for their own products.
Similar thing happened to me. My steering rack in my Integra was leaking. Bought a new one, swapped parts, filled and purged the system, drove right to the tire shop and got it aligned. Next morning there is a puddle of power steering fluid under the car. Company I bought the rack from honored the warranty, but I was out shipping it back and the cost of that alignment.
Was it an AC Delco rack? I've had a ton of issues with those.
@@ETCG1 I don't remember off the top of my head. I made the decision to swap in a new manual rack for a Civic and remove all the PS accessories. I only regret the decision when I have to K turn 😂.
Unfortunately, good customer service has quickly become a thing of the past just about EVERYWHERE! Today, almost no one wants to take responsibility for mistakes, especially in quality control! Glad that you made out well in the end with SUPERIOR parts! And , it's good to see that you're alive and well!
Hell yeah! I had a Wavetrac installed in my K04 GTI and it was worth every penny. The car had so much more grip over stock in every application which was extremely helpful when putting over 300 hp to the front. So glad they took care of you like that Eric.
So glad you are back! I missed sitting with a glass of bourbon watching EricTheCarGuy. When I heard the new ending... All I can think of is a Screaming Weasel (not a bad thing).
Lordy lordy..... It's Eric .. friend I haven't seen your darling face with your Honda knowledge. Welcome back ...
$77 is a cheap way to learn about a bad business
6+ weeks wasted time though
But let’s ignore that he also spent $800 on the defective part…
Victim blaming?
Dare i say, word..
@@taimaishu-nao1922 did he get charged for the replacement?
Thanks for looking out for us.
Nice to have you back!
Thank you for being so willing to share your bad experience with a large company. Grateful ! I will be avoiding using them.
This is the new normal. Customer service is no longer done by the A team. It's B team, C team, D team, the ones who don't give a crap, in other words.
yeeeeeah, like a few other companies in the past 45 years i have dealt with that after each bad experience never made another dime off of me. it's unfortunate that there are companies out there that behave in such a manner. because of them though the good ones will stand out in the crowd and be rewarded monetarily for doing the right thing when needed. the quality control thing though....that's another matter. ex: ford used to be all about the slogan 'quality is job one'. now look at them. i rest my case.
great subject matter eric. in hopes all is well with you and the family...
=dok=
I'd prefer an etcg1 episode every once in a while rather than no etcg1 😊. Otherwise, what a crazy story. I was in the parts industry and seeing that hole not completely tapped would immediately trigger a warranty swap no questions asked. Maybe you could have welded the hole and partially retapped the threads but, in my experience, theives are usually pretty lazy and that situation is highly unlikely.
Agreed. I used to watch ETCG/1 all the time. I became a mechanic under his tutelage and left the industry for a better one too. IT. He made a lot more videos than me at DE Nichols, but we both quit making videos. lol
If they (threads in the hole) just weren't cut I am thinking they could have just ran the tap through the rest of the way.
My reasoning:
Floating tap heads used in machining are designed to have 3/4-1 or so of play (in and also out) to account for certain methods of tapping. Spring loaded of course. This is often how you machine tap on a cnc lathe. Chances are that this part was ran with a floating tap head and it had issues starting in the hole. It almost certainly used up the play in the tap head then started tapping after that. Obviously one can only tell after having the parts, so I could be wrong. Just my guess.
@@joetaylor1089 I don't know machining to guess how it wasn't done right. Interesting comment though!
@@tradingnichols2255
Thanks! I am a machinist for a living, but I won't say I am the best or worst for that matter. It's a really fun job! The worst part is the dangers involved with chemicals, smoke from evaporated coolant, and all the sharp and spinning objects you have to keep an eye on. I'm not sure if I'll do it till I retire yet, but the pay I get is really good. It also helps to find a shop that you like working for.
Lesson learned here. I've looked at the part before I buy it. But I will look for defects such as threading.
Thanks Eric!
Enjoyed the contents as always Eric, Keep up the great work 😎
That sucks. Unfortunately, I’m not aware of any other LSD options for gen 2 and 3 Honda Fits, so I guess I’ll have to cross my fingers and hope for the best. Thanks for the clarification on the Mfactory warranty requiring that detailed pre-inspection
Thanks for the heads up, Eric!!!
Great to catch an episode of ETCG1 even under these circumstances, albeit positive outcome from a more reputable company. Glad to hear the issue got sorted.
Customer service is huge to me! For ten plus years I was pouring money into my 94 Delsol SI. I had a few really bad C.S. issues with different venders & a couple with shops. I told those particular people "Not only have you lost any future business from me but, I know other enthusiasts throughout this area & they will all know about this, good luck.". Turned out, word of mouth made a difference. I inadvertently (hope I'm using the right word) spoke to some of the employees & former employees that told me so.
Welcome back @ETCG1
Thank you very much for the heads up Eric. I've had similar experiences like this before and it sucks balls...
Despite the circumstances, it's good to see you again, Eric
Glad you’re back)
Thanks for returning!
I'm a big fan.
@ETCG1, good to see you ended up with a good product that works Eric! Kudos to the viewers who reached out and to Wavetrac! It's sad that some companies will try to put the responsibility for "QC" on the customer rather than the people they're supposed to be PAYING for "QC"... It makes me wonder if some of them like Mfactory decided that "QC" no longer meanrs "Quality Control" but "Quit Checking", lol. Anyway, great idea to pass that on to someone who needs it!
Great video, glad you viewers helped out.
Thanks for the story Eric, sorry you got the shaft at the first place. Glad it worked out Brother!
Thanks for the heads up Eric!! Its hard enough for us to work on our own stuff, but then have to deal with shit like that! Fuuuuuk That! ill never look their way again!!!
Thanks for letting us know, I was definitely looking at these recently for my car. I may have sent you an email 🙄
Great to see ETCG1!
Eric, you are awesome! Thank you for all you do!
Ah man, that is rough. Sounded like a huge hassle of working with a product that didn't go through good quality control and then having to deal with the "customer service" trying to get the warranty. So much time was wasted, plus the 77 bucks that you've never got back for the shipping. By the way, awesome Type R outro sound!
I'm glad it worked out for you! Cheers!
I had put a wavetrac into my MINI before it was totaled. It was great! I miss that car, but I love my M roadster now, and the stock LSD in it is fine.
Sorry for your bad experience. Thank you for the heads up.
Good explanation with that issue. I'm in a similar situation with a B series LSD from gear X. It was manufactured incorrectly, not fully accepting the passenger axle. Ended up stripping the splines off my 5.9 DSS axle. DSS very good customer service, BTW. Maybe I need to put a video together explaining why I'll never do business with that company ever again.
You are correct. The part should fit and work right out of the box. I once bought an aftermarket headlamp assembly, and the mounting tabs didn't line up. Totally unacceptable.
ERIC, FANTASTIC VIDEO !!!!!!!!!! THANK U VERY MUCH !!!!!!!! SINCE 1983, MY WHOLE FAMILY BUYS ONLY HONDA VEHICLES.
That's a ridiculous statement on their paperwork "Check our work, if you don't, you're SOL!"
Thanks for enduring that Ezza, so we the public don't have to.
Appreciate you sharing your experience.
Excellent heads-up. Thanks
I currently don't have any projects working on now but would love to use their part as an ashtray in my garage Thanks!
I service neighbors cars. oil change was done filled engine started looked at engine oil was spraying into my cabinet.. Fram filter had a hole, painted over .. what a mess.. kitty litter galore.. No quality control.. went back to store cashier wasnt surprised.. I do it for free what a kick in the arse.
I had a similar experience rebuilding a Hyundai Theta engine. One of the cam cap bolts broke off in the head before it was torqued even remotely close to spec. Shoddy manufacturing.
As a Honda guy, that outtro sounds baller! 😄✌
👌
In my younger days long, long ago. I worked for a retail company. They beat into our heads."Alway,always take the customer's side." Followed with. "The jawbone of an ass will kill a thousand sales." This was way before social media and the internet. The management would go on to explain that we don't know who the customer is. We have no idea of their social sphere. That one bad encounter could result exponentially into thousands of lost sales. Obviously, this company missed that sales seminar.
Great to see you again.
Love Eric the car guy and that was a great honest review thanks again
Well said. Baffled that companies don’t understand customer service or don’t have the right people to make the right decisions. It makes all the difference
Was just about to buy a M-factory diff. Now your giving me 2nd thoughts Eric.
Had a similar defect on an exhaust header and J pipe for my 92 Civic. I'm not going to even try with customer service. Thankfully I was still able to use the stock one until I can save up enough to try again.
Yeah that's pretty dumb. Sometimes it is really hard to break past that wall of preconception or misconception with customer service.
That's too bad! Loved the helical I bought from them for my E46!
I have a friend who fitted an MFactory LSD and he ended up removing it because it made clucking noises all the time and he also raced this Civic and said the car was slower than when he had the open wheeler diff fitted. I was so glad I didn't jump on the bandwagon when they made this diff available for our 1st gen Civics (73-79).
Had the same issue. They sent me a recall notice for my MFactory LSD, my diff later had the exact issue mentioned in the recall and I had to fight for weeks to get them to actually do the recall.
I own an older gen Integra, i doubt i could use the diff. But ill definitely take the info, and pass it along. Im also an Acura tech, and proud PACT graduate, I know plenty of Honda folks. We'll spread the word far and wide. Mistakes happen, absolutely, no one is perfect, but you cant let that get out the door and try to pass it as acceptable to the customer. Sad to see.
Looking forward to the comments on this 😅😅😅
So, their lack of Quality Control is supposed to be negated by the bold header: "Check Parts for Defects Before Installing"...? Nope, it doesn't fly with me either. They should QC inspect every part before it goes out the door, regardless if it's manufactured the Wednesday before Christmas, or not.
Can I send you a copy of a book and you record yourself reading it. Your voice is amazing. It’s like one of those classic 80’s tv show hero person.
Good to see you back Eric
Good on you for giving the MFactory part to someone you can use it and for calling out horrible customer service. Good customer service really isn't that hard and it blows my mind that companies don't get the fact that their absolute best customer is the one that is in front of them at any given moment.
I dont speak mandarin...
Great heads up and a free give away to boot. 👍🤔🤔 ⭐⭐⭐⭐⭐
thank you Eric for the info passing this on to my Acura buddy's.
Good to see a new video
Glad to see another video
Well Eric I'm glad you got that solved and by the way Happy Father's Day.
Yep, Outro sounds AWESOME!!
Thanks for sharing your experience. Luckily my experiences with their parts have been ok but I’m glad I haven’t had to deal with any issues. From this video tho, I won’t support them any more.
I actually got a happy birthday from you. thank you:)
sweet outro!
Happy father's Day!
I used to machine parts like that. After the CNC would finish all the drilled holes, I would go in and de-burr and manually tap each hole. Before those parts went out, I would run a bolt through each one and re-tap anything that didn't feel right. The Quality control is the responsibility of the company, not the customer. That is total BS, and this company deserves whatever pushback they get, even if they exchanged Eric for a new one. I would be embarrassed if somebody purchased a product that I built incorrectly, and had to pay shipping, and it took months with the blame being his until the product was replaced. The fact they didn't apologize for the error was the icing on the ETCG1 birthday cake for me. They don't care about their customers.
In order to reduce costs, some companies have eliminated their quality control department and left that job for the consumer to do.... unfortunately, your average shade tree mechanic doesn't have all the necessary tools to perform those inspections
That is so weird Eric, I have used Syncrotech in the past and never had any issues…I don’t blame you for cutting ties with them. They lost a customer they could’ve gained a bunch from. Forget about them!
Thanks for the heads up. I will stay as far away as possible from them