Leveraging Data: Transforming Utility Workflows Through GIS Integration (Gints Dakša)

Baltic Esri User Conference 2024 presentation by Gints Dakša (Jūrmalas ūdens)
Our focus will be on Jūrmalas ūdens, a water and wastewater utility that has leveraged the power of GIS to enhance its operational efficiency and service delivery. This utility's journey exemplifies the optimization of water resource management, infrastructure maintenance, and customer service through data-driven GIS integration, in line with sustainability objectives. We will explore the advantages of incorporating real-time, comprehensive data into GIS systems, which improves decision-making and operational workflows at Jūrmalas ūdens. Additionally, the presentation will underscore the vital role of interdepartmental cooperation facilitated by GIS, illustrating how Jūrmalas ūdens utilizes these systems for effective internal coordination across departments and productive external collaboration with stakeholders, including local government, regulatory agencies, and the community. Through specific case studies, we will demonstrate the strategic application of GIS by Jūrmalas ūdens, highlighting best practices and innovative methods that contribute to a more efficient and resilient water management infrastructure.