How to create benefits enrollment experience goals

In this episode, we explore how employers and HR professionals can craft effective employee benefits enrollment experience goals for open enrollment. Shannon Hernandez, Manager of Client Services at WEX, joins us as we discuss practical steps for identifying employee needs, enhancing the enrollment process, and ensuring clear communication.
Podcast Guest:
Shannon Hernandez, Manager of Client Services at WEX
0:27 Episode intro
1:00 The importance of setting specific goals
2:30 Key components of OE goals
4:10 Measurable objectives
5:35 Common measurable goals
7:35 How to start creating goals
9:25 How to identify employee needs
11:40 Incorporating feedback into goals
14:15 Goal-setting challenges
16:30 Key metrics to focus on
19:50 When to adjust goals
23:13 Final tips