Are OLEADA Bags Really Worth The Hype?!
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- čas přidán 9. 07. 2024
- Watch this video for my UNSPONSORED review of the Oleada Captain Sleeve Suite laptop case and Oleada Sunrise Reversible Belt, plus my incredibly frustrating experience with Oleada's customer service. #oleada
CHAPTERS:
1:53 Captain Sleeve Plus Review
10:48 Sunrise Belt Review
13:49 Customer Service FAIL
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This video is NOT SPONSORED. I am not affiliated with and not representing any brands shown. All items are purchased with my own money.
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If you’ve purchased anything from Oleada, please share your experiences with us and how you like your items! ❤ Don’t forget to LIKE 👍 this video if you enjoyed it!
Great review! That laptop case looks wonderful!
It’s really a great product! I love the design. Thanks for watching ❤️
Great review! Love the captain sleeve. Also, we have the same thinkpad 😅❤
I love it! 👯♀️
Wow, that’s a crazy story. Quite an ordeal to just get a belt!
It was certainly unforgettable! 😆 I’ve had orders messed up before - it happens - but never to such an extent. Thanks for watching! ❤️
I just ordered a bag from them. I hope mine works out OK. I'll keep on them if not! Appreciate the honest review.
I hope so too!! Glad you found the review helpful ❤️
WTF not having customer service chat/phone/email is just... What?!?! The whole fiasco with issues in your order stresses me out... I'll wait for them to sort their logistics game... TYFS!! Darling you are alwayssss helpful!!❤ KIKI
Right?! This could have been fixed so quickly is there was a phone number or online chat. Hope they can figure out a solution soon. TFW 🥰
Wow!!! What a mission. Goad you FINALLY got the belt 🤦🏻♀️ I love the Hermes Kelly vibe it has with the adjustable strap! & The buckle is super cute, but I do agree with you, I wouldnt love it on the 'reversible side'
Haha yeah it was a process! Hope they can figure out a better system because I liked the products. ❤️
Good for you for blasting them on social media! That type of incompetence with customer service is unacceptable!
I hated to do it. It’s soo frustrating to not be able to get a hold of a company, really sad that we’re forced to take public action to get any response!
That’s crazy! I hate when companies don't have a customer service number to get a live person. It sounds like they need a complete customer service and shipping process overhaul. Sorry that happened to you. So frustrating.
I was thinking the same thing - a phone number or even online chat option would have made things so much easier. Hopefully they’ll make some changes so more customers don’t have to go through the same thing.
What kind of email response is that?! How awful! I’m so sorry to hear about your experience. Tfs!! The belt is beautiful otherwise ❤
They should’ve let you keep the backpack at no charge 😅
Impressed with the executive reaching out to you though. It sounds like their leaders want to do the right thing. Just need to get the logistics together
Yeah, that email was not great. 🤦♀️ I was impressed by the corporate level response though ! I haven’t ordered anything else since then, but I’m really glad that they’re paying attention and seem to be working on improving the customer experience. ❤️
Thanks for sharing! Sorry to hear your horrible experience with Oleada.
I was thinking of purchasing their Wavia bag which wasn’t on discount then. So I thought I’d subscribe to the newsletter so I could purchase the bag with a first order discount code. But for some very odd reason I didn’t get the email with the code. Hence I emailed them about it but never got any response - been 10 days. The colour I wanted even went on discount. Anyway the point is, if I couldn’t even get a response to such a simple query…so I decided then not to purchase the bag anymore. Then I come across your video which further substantiate my decision. What a shame… the bag looks really stylish and functional. Oh well, their loss.
Oh imagine if you don’t have a social media account. You would definitely be ignored.
I’m so sorry to hear that! Did that happen recently? I had very high hopes based on their response that the customer service would improve. It’s very frustrating to follow the contact instructions that the company provides and not get a response. 😔
@@LulaWestLuxe I can only imagine how frustrating it is for you to go back and forth, what a waste of time and effort! I emailed them last tue.
Have you tried attaching the strap and the threading it through the handle? It might help prevent it from tilting and take pressure off the rings.
That’s a great idea! I haven’t tried that. Thanks Ellen! ❤️
The Oleada bag all over IG is cute but gives me lunchbox vibes.
Thanks for the very helpful review. I am not going to buy anything from this company that was disrespectful toward your time and gave you the run around. I don't have any tolerance for this type of business even with apologies, cupons, price reductions and personal emails from leadership. There are other handbag companies that already understood the importance of service excellence
Good point! And it’s such a shame because their products have potential, but the experience really soured me against buying again.
so happy for you wonderful so sad you had call them out
Thank you! ❤️ Yes, not a good experience!
I have ordered from them and returned bags. No issues. Customer Service responds within 24 hrs. Overall great experience. (No, I dont have any collaboration with them. Just like their bags.) 😊
Only time I had to email them twice was before Christmas. They were apologetic for not responding in a timely manner.
Overall great company
Good quality products
Hope this helps
That’s great! I’m glad to hear you had a better experience.
Hi there! I am hunting for anyone who can speak to the wear and tear of their re-plastic (vegan) leather? My husband just purchased me the reverie tote and it's stunning, but I am concerned about wear and tear of vegan leather and that price point and debating returning. Thank you in advance!
That is so wild you experienced that! Sometimes you gotta do what you gotta do.
Thanks T! ❤️ I was disappointed it took so much run-around just to get a simple response.
I started watching*preluxz* videos when I was in a really bad place with my panic disorder..
It is good they did that but I feel like they went to that length because of how quickly things can spiral and impact sales. I hope they do work to improve.
Thanks. I’m glad they are at least aware of the issue and seemed to take it seriously. When I was researching, I found a few other recent reviews from customers who had similar experiences, so hopefully they can turn things around.
@@LulaWestLuxe Absolutely, we do have to give companies a chance when they’ve shown efforts to improve. Appreciate you sharing!
My husband just purchased me the Oleada Reverie Tote for Mother's Day and gave it to me early so I could decide if I wanted it or not (and could return in time). I'm wondering if anyone has experience with the wear of the re-plastic leather (their vegan leather)? It is such a gorgeous bag but at that price point for vegan leather, I want to be sure it is not going to chip or wear a ton at the edges or other pressure points. Is the folio that you got the re-plastic leather, @LulaWestLuxe? Thank you and anyone else with feedback!
Happy early Mother’s Day! 💐 It’s the same type of leather on my laptop case and there’s no chips or peeling so far. However, the laptop case is fairly rigid and most of the leather doesn’t move much, if that makes sense. Around the corners of the flap there’s some wrinkling of the leather, but it isn’t very noticeable. Hope that helps! ❤️
Thank you so much!!
😳😳
I wouldn’t consider that belt “reversible”.
Yes, it was very disappointing. 😔 Especially since it’s called the “Sunrise Reversible Belt” in the product name!
Well it says a lot that they took responsibility. They should have let you keep the backpack for free.
Yes, I was really glad they stepped up and handled the situation, but boy was it painful before that. 😅 Hopefully things have improved!
Bad customer Service always really leaves a bad taste in your mouth. And it’s especially shameful When the only time the company will give you attention is when you whistle blow them.😢
Yeah, it was very frustrating. I hated going to the lengths of calling them out, and it’s sad that that’s what it takes sometimes to get proper customer service. Thanks for watching ❤️