Worst Customers We've Ever Had! - Hunters Mobile Detailing
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- čas přidán 20. 08. 2024
- 🏪 Need chemicals in Sacramento? 5561 auburn blvd, Sacramento CA
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I’m so glad they’re all collaborating. Been been watching hunter’s, top class, h2o AND RTE. Should throw Tony’s and Details in the mix. They seem like really solid guys
Don’t forget about Auto Detailz tho
Crazy thing is Reyes usually helps them film their videos. Nobody movin’ like Reyes
Go outside more often. You need vitamin D
Don’t forget Joel!!!!
@@Skeetr86 You get enough Vitamin This D for everyone. Thx tho
I’ve spent 5 hour full detailing and he wanted hand wax so I did it I went as low as $350 he offered $ 100 we went back and forth and he ended up giving $150 I took it because I was just staring and he was a one of the first customers I was afraid because he was related to a customer that had 3 cars so from now on I negotiate the price before I start I recommend any extra work and if they agree I do it sometimes I do a little extra but it’s on my own! Thanks for sharing your experience with us
Most pro detailers I know would not release the car to the owner until they pay. I have seen that happen at my buddies shop here in Florida. The guy said he wasn’t paying so he kept his car until the full payment was rendered. You have enough great ratings where taken this guy to court would have been worth it but I get why you didn’t.
This is why I got Zippity and started using the Multi Point Inspection tool. I’m not leaving anything to chance anymore. I’ve have plenty of experiences where It’s my word versus the client’s, where I’ve had to forfeit time and money. I love detailing and my business wouldn’t survive if I let people walk all over me. Thanks for sharing, Hunter! It sucks what happened to you and your employee, but we learn to use our tools to prevent and protect ourselves. Much Love from SoCal!
That’s what I’m rocking with right now is Zippity 🔥 tell them to tap in !!
From an old guy in Chicago, you three compose yourself very well and present professionalism in your own words. Well done guys. Road trip to Illinois and we can work on my cars. Continued Success
Yeah, that's a mechanic's lien plain and simple. Here at our shop we've never had a payment issue. We would hold the vehicle against payment and file a lien against the property. Depending upon how long ago it's been, and your local laws you might still be able to put a lien against the title.
👍🏼
I heard if you have the vehicle for more then 3 months you can apply for a lost title for it and you got the car now
@@daltoncrawford4849 yes it's like 90 days but there's appropriate steps to take.
@@jujubeesknees4498 yeah because i heard a mechanic did all this work on a fox body and they never payed for it after so long and just like that the mechanic got the car
Free game real one
Great advice, always keep your cool because you never know who's recording you these days. Having some sort of contract in place, whether digital or hard copy, could be a good thing to have in place for those customers who don't want to pay.
i think i personally gave off that attitude a few times in my life where I was just having a bad day and anything someone did would just annoy me. props to you guys and you business brothaaaaa.
Glad to see a sac town dude pushing it. I’m just looking into the detail stuff and man, people that say you’re over charging or that you’re expensive, don’t know the struggle and how hard it is on your body and how time consuming it is. I started with just engine details and that alone ain’t no walk in the park. Keep grinding my man!
I feel like yall are my dudes and I don't even know ya lol... Keep on the grind fellas. Much love from New Orleans. The only advise I can give is to keep it simple. Find what works for you and use it. Try not to overthink things. It's only detailing.
Lmaoo that boy James spittin’ on the intro
That man always spittin 🔥🔥
Daaayum…$300. I don’t know how I would have handled that. 2 cars for 9 hrs. Wooooooow! Judge Judy On speed dial fam! Respect to how u dealt with it.
A good practice is always to have the client sign off on the price
That dude that screwed you over, I would of straight up called the cops & saying I just got robbed.
Cops won’t do shit.
All cops do is right a report for you lol
Cops can’t get involved with business wise you’ll need a lawyer for that civil issue
That’s wasting their time they can’t do anything
They will just say it’s a civil matter not enough $$$
After having a conversation or message I always send them an invoice and I let them know that I’m sending it for approval. This would have prevented the snare you walked into.
I had no idea you are in the Sacramento area... I live in the Roseville area and have been watching your videos for a while. It's great to see the success you are having!
Man I was getting heated just listening to this. I think I would have taken the same route you did.
At first I was thinking he was calling your bluff and maybe send them court papers anyways. Make him sweat it a bit. Keep doing what you’re doing champ. I don’t detail but watch your channel just for the business aspects.
True on advice .... have a happy and safe holiday thank for keeping it real
Both of you guys are quality man!
"iHad to say a lil prayer b/c either this is gonna be a fight...., b/c iKnow where he stays..." 😂😂😂😂😂😂😂😂 I'm rollin😂.. I know how u feel Bro lol
Salute u for keepin your cool homie
They (the customers) need to appreciate what you do for them....because your doing them a service and your good at It. If it wasnt for you guys their car would look like a mess.
If that's the worst of the worst y'all, you guys gotta thank your golden stars. I have dealt with so many irate and unmovable customers over the years that I would be willing to work in airport customer service. As long as I know what my full range of options are to resolve the possible conflict, I am as cool as an Arctic penguin CONSISTENTLY. I have been punched/attacked, stalked, threatened and a victim of gross libel. People can be ugly whenever money is involved especially. But I can't find a job capable of supporting me right now bc of disability on the back of abuse I received doing the job. Ironic huh? lol
We used to do verbal agreements for 17 years.
For the past 7 years we will only provide service with a signed contract agreeing to scope of work and price.
I would absolutely record ANY verbal agreements like that first story! Also, I would have hit him with the "We are not a car washing service: we are detailers and your looking at a cost of around $1100-?? dollars...are you prepared for a bill like that"? That would have softened the blow on his end a bit, and warned him what to expect. Also, get it in writing wherever possible. Can detailers do "Mechanics Liens" on non-payers? I could see a jerk like that calling the cops and them making you give him the keys with minimal payment. Cant sell or trade the car if there is a mechanics lien on it. One way or the other....you get paid!
In Hunter's Detailing first example, I'd have got the shit out of the Mightee extractor and poured it over the carpets and seats, and emptied the rest over his nice clean paint.
I remember a couple came in for a full detail they were really chill when they dropped it off n i spent all day and when they came to pick it they immediately started with " oh we paying for this " and they havent even looked at it and the car was destroyed before and it looked new again and they called my boss complaining so he told him dont worry its free... man i lost it cus they totally got us and i busted my ass off 🤦♂️
All learning together, all growing together 💪🏽
Sucks that you didn't get the $1100 for the hard work. At the end of the day you were the better man. Keep up the great work 👍🏼.
I am a detailer in south Florida. I feel the struggle on this , definitely frustrating expecting the person to be able to pay the price and they don't even give you a fraction of it and disrespect you while doing it. My main thing is ceramic coatings and paint correction. I like to make it clear as day the price before business starts especially since all the jobs are 500-1000$+ jobs I don't want to have a disagreement on a number like that after the work is done. Because im so clear on it ive never had an issue so far. if the work was more than you expected you should have probably stopped the job completly and been like look sir this is going to be an upcharge etc. keep up the good work brotha
If you're having those problems take half upfront.. detailed receipt memo.. half of total due remaining due on completion.
Nah I would’ve fucked up their car if they gave me 300 for 2 cars idgaf
Keep up the collabs. I'm subscribed to both channels and loving the content!
Taking them to court would have been a waste of your $$ time...if you win, you still have to go after them for payment because the court won't make them pay the judgement. You have the experience to look at a detailing job and know how much time and product you will need to complete the job. Unless, you just had pictures to go by. Whatever the case, this should have never happened to you or anyone with sufficient experience. I think that the idea of a "blank check" was too good for you to pass up. Next time, quote your price before you begin, and ask for a text confirmation.
💯
James and hunter how I miss this video
Times like these It’s always good to have an enforcer .
The last time someone had an issue with my prices, I told him that I value my time/work, and 50 bucks doesnt go far anymore. He was like: thats a good point. Ill call back in the spring.
First story: you messed up big time. I do electrical and I always let them know ahead of time. Make sure you have some proof as well, even a text message. Then if they try to be cheap goto court and charge higher for lawyer fees.
Lesson here is always do a contract or a estimated quote. Always attempt to call the customer or leave a message if you feel like it ain't going to work out with a crappy customer.
Thank for all the info.
You gotta have people sign off on an agreed upon price. Literally. If you don't then they have a strong case against you for not paying it.
i do home repairs
i started with free estimates drive out and look and send estimates 90 percent dont want the work they know somone or its not a priority i just started charging for estimates and its a struggle on asking for money just to walk and talk but my time and fuel needs to be payed for so this way it filters out the window shopers and who ever pays for estimate pretty much wants the work noone wants to pay and not get the job done
Got it bro. Too many people say “I know someone cheaper” then go cheap those aren’t our customers
Jose is very talented at talking to the camera.
Both my guys together 🤣🤣🎯🎯🎯🎯🎯
Dude I’m doing something wrong…. Smh. I charge 80$ for interior full detail including complete carpet and seat shampooing and headliner….. I need to get my prices up smh. I be working 4 hours on just interior. And I do a good job. Got pics to prove it. And some still have the audacity to tell me I need to do more bc 80$ too much.
Thank you top class & hunter mobile detail amazing advice always!!
🙏🏾🙏🏾
This collab go crazy
If you have a business you make a contract with your customers, do's and don'ts, make a list with your computer in double print, such as engine, engine compartment, inside, outside, wheels, trunk, etc, and send those profiteers back on the street, simple
You could have sent it to collections there was no need to handle it through court.. theres collection agency that will take the remainder balance of what the customers owe and will go after them for not paying it while you ate stress free about it.
Hunter maybe do another colb and give tips on local marketing for mobile detailers
Luckily I have never had to deal with this, always take the keys and don’t release them until they pay. Turn it on them to threaten court action. Almost Nobody is going to actually go through with taking you to small claims and if they do you’ll probably win the case anyways
Doin numbers!! Keep it up🏄♂️🏄♂️
Lol thought that was Tyron Woodley in the thumbnail
Sheesh I really do 😂😂
Bro should be on the radio he can talk 😂
You did the right thing, this stuff can happen it’s all about the way you handle it 👍
Shoutout hector dropping gems
Great video!!! Keep up the great work!!!
there's been a few times where someone had said "do everything" then i tell them the price of "everything" and they quickly retracted that statement
Best duo 💪🏽
🙏🏾
I like that last part. Don't act a foo represent your brand. I gave my partner a little warning about that
My 2 favorite detailers!! Let’s go!!
Bro.... 1100 to 300...... u a good man bro
Shit u got my blood boiling with that story
my man James!!!!!!!
My worst customer when I was selling new cars, I would regularly go above and beyond. I had one guy come in and test drive 4 cars over like 2 or 3 days, I took each car to his home to see how it fit in garage and a heap of stuff, not just a quick lap around the block. I gave him my price and he went home and called another dealer, told them my price and the other dealer gave him an extra $100 off a $30,000 car and he bought it off them. I asked him what I could have done better, or what set them apart, he said nothing, I just called them and they said they would do it $100 less so I bought it. He then came in to give me a bottle of $10 wine to say thank you for a great experience and it was so hard not to lose my shit and be like, man, that doesn't put food on my table, why would you put me through all that and not at least ask if I can match the price why have someone give you all that service and go elsewhere over $100 on a $30,000 purchase with someone you've never spoke to. I did all the work for the other dealer.
Hey Wayne, sorry to hear. Thanks for sharing the sour. Just some thoughts and suggestions. Get connected with a business attorney and discuss these types of situations. No need to pay for initial consultation most time. Also, contact SBA (small business administration) and discuss.
I count you as a brother in Christ Jesus. Merry Christmas to you and yours.
Continued Peace, Health, and Prosperity in the coming New Year.
Remember Psalm 55:22, 1 Corinthians 16:13, Proverbs 3: 5-6, Philippians 4:6-7 ✌️👑
This Loser just took advantage of a nice guy... Wayne sorry you got ripped off but don't you worry... KARMA will take care of this thief... In do time...
ay keep it playa!!!
I would've dumped all that crap back inside that car after he said $300.
I did a mechanics lien and some customers some paid in full and some I kept there car keys until they paid in full one I did take them to court and won
You should make customer pay a 20% deposit before starting
I give you guys props I can’t take people bull
Merry Christmas 🎄🎁
Agreements need to be signed
Truth lesson learned def doing that now
People that do this sort of thing know exactly what they are doing unfortunately. ALL JOBS need to have a written ok on the service and pricing and before touching each car you should do a video inspection of each vehicle
Those customers are the worst, but you can sniff em out from a mile though. Thats why i always tell big jobs over 250USD to pay in a way where its reserved.. idk if you guys have that option. But we do.. We can reserve a certain fixed amount until the job is done, then if its lower then that fixed amount..then that amount is the only thing that gets withrawed.. Else they will need to pay over the fixed price, and the reservation will be canceled. If they refuse to pay, i just keep the reservation. The reservation is fixed at 150, which is whatever i do..is my cost at break even unless its super big job.. Then i have contracts signed first. Even at 300 i have a contract, which they easily sign off on whenever they make a booking. Id search for something like that.
Top class is better detailer for sure
Tactics like that are how the rich stay rich. Good man for handling your business the way you do...
All Glory to God awesome vid lets get Top Class keepin it professional
Bro I started a hauling buisness an no cap. People with the nice houses an cars are the cheapest man I’m telling you. No cap
I would have emptied my vacuum back in the cars and threw the dirty water in there too lol jk
I mean, $1,100 for two cars is pretty crazy, I don't care if I could eat off it ain't worth that lmao.
Would have took him to a small court. You dont beed a lawyer, you and him had a contract and blew off 700.
I would have dumped my dirty water back onto his car:) didn’t pay for the work so I’ll just put back to the way t was before
*into 😂
@@stangy007 you changed one word and made this sentence 1000 times better
There's one way to get the guy back though 4 cut ✂️ tires is how we do that
Hunter, GBU my brother! Wanted to ask what are the tools your using now to prevent this from happening? How are you charging? An app? Are you using contracts? Etc.
If you look in the description below you will see all the platform I use. It’s called Zippity and I also use GoSite. And I have a detailing app
Website below also
Thank you my brother
Regardless You Didn’t Quote Them There Are Still Bad People. There Day Will Come! 👍Continue Your Hard Work.
I would have took the $300 and did $1,100 worth of damage to his cars. Give it back to him the way you got his cars.
How much did you make this year? Business question. Not trying to call you out. Prayers for yalls success!
Try the reverse psychology of what would you do if you worked and your employer or customer only wanted to pay you half.
Hunter I watch your videos and stuff, and man bro sometimes your prices are outta this world bro. $1100 for 2 full details thats insane bro omg. I honestly about pooped myself when you said that. I could see about 350 each vehicle. But omg man your pricing sometimes blows me away.
You must not be a detailer? Paint correction alone could cost that much are you serious? It’s a full detail brotha that means Everything is getting done! That’s actually way to cheap!
L
The price should had been more if you ask me,
@@HuntersMobileDetailing price should have been more then 1100 if you ask me , 9 hours is a lot
His work is good but I see he’s a bit greedy. For someone who’s still learning, prices should not be that high. I would not have paid for that that’s why prices needed to be stated beforehand.
Hunter, I woulda found a bucket of mud..threw it on the car, stain them seats so he back at square 1. Hate people like that. My lawn service was like that. I'm cutting in the city catching minimum $40. Get outside the city people don't want to pay more than $30 for bigger yards or bagging...No thanks
Maybe could've made sure to get the key to the car before starting, then hold it until he paid. I dunno.
I own a Mobile detailing and I just called the police when this customers didn't want to pay me 700$ for 2 details . cop told him he was going to take him to jail because it is actually illegal to call for services and then not pay. Mf paid me 🤣 next time just call the police and show them proof of everything texts and so on.
I deal with that same stuff this some good stuff
Good info
I always hold the keys. If they don't want to pay I make a police report and hand them to the cops.
when you started detailing cars, did you get a license first?
3-Part NCR. A printed “contract” filled out by the detailer and signed by the customer stipulating what services or packages will be performed and the price negotiated. That way it’s gives you more weight if you need to go the legal route. A strong arm tactic is not give back the keys but that can get dicey. This so-called business owner that Hunter encountered had done this before. It wasn’t the first time he stiffed someone out of paying for services rendered. Research him on Yelp.
Dynamic duo
I don't understand why people have to make an issue out of nothing, just wasting time 🙄
Why did you release the car back ? Most ppl would of held the cars as colateral 🤷🏻♂️
WHY THE HECK ARE YOU SOAKING THOSE CAR SEATS , YOU DO KNOW THAT YOU'RE NOT GETTING ALL THAT LIQUID OUT OF THOSE, RIGHT!!???