Pan Am Training Video: "Miss Upper Deck" (circa mid-1980s)
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- čas přidán 20. 05. 2022
- Filmed inside the aircraft mockup training classroom at the Pan Am Flight Academy in Miami, Florida. This video was played during purser training.
Special thanks to Linda Reynolds for saving a collection of safety and training VHS tapes from the Pan Am Training Academy in Miami, Florida after the airline closed on December 4, 1991.
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“I may not agree with it but I’ll be glad to do it.”
Sooner or later the inner rage will no longer be containable.
😂
that's like some Voltaire level thinking on her part
😹
Ha. This is movie not reality where it can be cat fight. Lol.
Yup in the form of a wage and hour or NLRB complaint over working conditions
Who else wants to see Linda and Ms Upper Deck go head to head??
Don't mess with Linda!
@@georgewang2947 Don’t mess with Marsha 🙃
😂🤣😅
My money is on Linda. Marsha's clipper class ass is toast.
you'd have to ask the writere
I bet "Miss Upper Deck" was a sick burn back in the 80's amongst the cool flight attendants
The beds were on the upper deck. No wonder she never came downstairs.
Especially if it was a male attendant
@Fred Scuttle it was a "sick burn" back in the 80's, a burn is a dig at someone
@@Ccyawn123 I don't think Marsha is Dudley's type.
Dudley better watch out. Marsha is going to stab him when they get to their layover hotel. “I don’t think I really did anything wrong” - Marsha during her police interview.
😝
🤣😁😜🤩😆👍🩸🔪🔪🔪🔪
If you value your career, DON’T ARGUE WITH THE PURSER!
Marsha Marsha Marsha !!!!
😂😅🤣
It would have been funnier if Marsha was seated in the front row with her shoes off, drinking a glass of champagne, and reading Clipper magazine, and tell Dudley: "All my passengers are served, and I've already done thirds of coffee. I'm on break."
THIS comment made me laugh so hard!!!
I'll second the motion.
The algorithm brings us all together again friends.
If ever there were a reason to have a Daytime Oscars...this is it!
"Do You think miss upper deck is ever going to make an appearance down here or..."?
And right on cue... 🤣
Glad I wasn't the only one who caught that subtle joke...
Gurl, yesssssss … lol
@@stickynorth can you explain it
@@boujeeaf2318 they're making a joke about that queen (the gay flight attendant) showing up right on cue. 😂
I wonder if they were aware of that joke or it is unintentional
Marsha, Marsha, Marsha!
Jan this isn't about you.
@@1867Phoenix 🤣🤣🤣
Linda should have dealt with Marcia. Besides Linda ought to have been Miss Upper Deck as well as Queen of the Galley in her Jump seat throne.
I was waiting for Linda to come busting in! Lol 😆
I was waiting for Marcia to say “But that’s MY upper deck!!!” 😂🤣😂🤣
"Marcia, Marcia, MARCIA!"
love Dudley! 😍probably a gilf now
Purser: your working coach today..
Miss Upper Deck: The Devil is a liar!! 😂
If Linda was there she would have told Miss Upper Deck to get her a## down here and help out.
Miss Upper Deck would be such a great drag queen name haha 😂🤣
100%
That's why I was so confused at first... "Wow, Pan-Am is so progressive letting their staff nickname each other like Miss Upper Deck... OH wait, never mind..."
I’ll be “Clipper Class”
@@stickynorth 😂
"Clipper class? The _main cabin??_ Hmph! I'm not just crew, I'm a WorldPass member. Serving these plebians is literally and figuratively below me! I disagree...and I'm going to go do whatever I want now."
😂🤣😅
I had one of those colleagues on a 14-day trip. Lucky opportunities for the team.
Staffing problems? Nothing ever changes. 30+ years later, we need more staff.
It's just an excuse for management to pay fewer people to do more work
"Miss Upper Deck" was not the type of video I thought this was going to be...🎽
Marsha was right. I was on that flight, and when she got pulled away to work coach, there was nobody to service us in Clipper Class. We paid a premium for Clipper seats, and we expected premium service. The plebes in coach could’ve fended for themselves and gotten their own drinks…
Hahahaha!
I was on the upper deck in that day. It was filthy, I screamed Marsha! MARSHA! But she was gone. That was the day the killings started.
😂🤣😅🤷🏻♂️
Marsha gonna be body-slammin' Dudley when they get to the gate. WATCH OUT!!
Marsha Marsha Marsha!
It's all one bad Brady Bunch around here!
I love these videos. iFE for the 1980s!
Don't make Miss Upper Decker angry. She has a reputation!
She must be relared Penny from Great British Airways (Little Brittain)
Computer says "No".
The Princess Royal *DETESTS* yoghurt
I was thinking this EXACT same thing about Little Britain!
I'd like to see Dudley tell Marsha that she is on first break..
*DEAD*
I’d like to have seen Marsha n Dudley get into it at the layover hotel. 😂🤣😅
@@stuyguy6691 Yep! Especially after a few drinks in the Bar downstairs..
@@Eric2221 Yeh forget it.. There is no point angering it any further. Choose your battles Lol!
I love these videos. I wish this was my job to film these back then.
At my airline people who were assigned to UD we're up there for a reason. After being junior to UD galley assist several times I understood why.
Same here.
Can you tell me why someone is assigned Upper deck in your opinion? Frequent business class flyer here and am always fascinated by who gets what class of cabin and why...thanks in advance..
@@hoderharris let's just say "does not play well with others" appeared allot in their file. Doesn't mean they were bad FAs....most were rock stars with guests.
Just a bit deficient on the "teamwork" skill set.
@@Eric2221 thanks got it!
“…ALL THREE?!?” 💀😂
On all the times I've been on a 747, I never once saw the upper deck. I was a "Mr. Cattle Class" passenger. Miss Upper Deck needs to tell me all the fancy and exclusive stuff that is going on up there.
A number of airlines put economy on the upper deck. Air France, China Airlines, British Airways, South African, Swiss Air, Ansett, JAL... Didn't want First Class to have to climb stairs, and it's a smaller cabin, and you get disturbed by the flight deck traffic. First class gets the section forward of the front doors insteaed.
@@straightpipediesel Although many younger people seem under the impression that F class was situated on the 747 upper deck, it was traditionally situated in the nose of the aircraft and once the upper deck lounges for First Class passengers seated on the lower deck to visit disappeared at the end of the 70's it rarely was, The nose section of a 747 was much better suited to F class and that is where it was usually situated.
Oh yeah, one more issue, in the days before IFE with in-seat screens, the movie sucked on the upper deck. The aisle went down the center to the flight deck, so there wasn't a good place for a projector screen. You usually got a tiny narrowbody-style CRT above the aisle instead.
@@straightpipediesel It's been a long tie since I have flown on a 747 upper deck but I can't recall any problem with viewing the movie or the screen. Perhaps this was an airline specific problem?
@@Ben-xe8ps most likely you flown on the -300 or -400 as its easier than the older 747s where the stairs are in the front and not the back
I love role-play …. not! A simple, “Get down stairs now, please …STAT!”, should save all the time wasting … I could have served coffee to 5 rows of passengers by the time this debate is over 😂😂
"Marsha Marsha Marsha!!!" lol
Well in briefing there should be 1 well experienced designated floater. Everybody else work your assigned zone with the Pursers guidance and the designated floater wherever he or she is needed or looking for something to assist with. No passenger wants that much darn coffee to have to getting up and be urinating it out every 20 minutes.
Forgot to hit the trolley breakers when reaching the galley...you gals are no flight attendants! :D
1:57 me when my parents get me to do chores
"Upper Deck" is euphemism for the deluxe suite that Van Halen flew in. It was wall-to-wall cheetah skin couches, groupies, and blow.
No wonder Marsha didn't want to leave!
I know on my next flight, I'll look for the purser....✈✈✈✈
The more things change, the more they stay the same. I see these things still playing out on transatlantic in 2022, as they did in 1982.
I'm not cabin crew, but that how it work in my job in retail, you go where your needed most to be able to give great customer service. No easy as customer expect more , more more and ca get very abusive and we have to take it. No one should have to take abuse from anyone .
Because crew that have been trained in first class service think that they are above all of the other crew. They also think that economy passengers are beneath them and don't want to work with them.
Being forced to work with the trashy main cabin passengers and, even worse, the main deck FAs, IS abuse!
"you go where _you're_ needed"
Marcia was fired the next day.
Marsha 😂😂😂 got me HOLLERIN😂😂
This is some mess. I worked extra hard to make sure my area is in order and cant get a break . Then i have to go down and help others as well. Nobody came up here to help me. I struggled and got ontop of my duties by myself.
' I've been flying 12yrs ' she says...as if that's senior.
12 years isn't exactly junior either.
@@Bellasie1 these days it is....at AA my friend is 30yrs years and on reserve.
12 years at the airline I worked for meant 24 hours in SYD or AKL.
@@willmpayne Good for you
It would be. Remember that through the 60's, you were forced to leave if you got married or pregnant. Pan Am had a mandatory retirement age of 32, which meant a maximum career of 14 years. Even though this was the 80's, she would have joined at the tail end of those rules.
As soon as anyone says to me "I've been doing this job for X years" I just switch off. They aren't worth continuing a conversation with.
Marsha speaks Jive!
Hasn't anyone written-up Ms. Upper Deck before? She has been taking it easy on the upper deck for years, while all the other flight attendants have been working like slaves downstairs.
Get on down there to clipper class Marsha and get to work!!
Marsha stays upstairs because Jan is jealous.
Marsha, Marsha, Marsha!! 😐😐😐😐
Jan....you don't have any friends.......
I think Marsha has something to do with how Pan Am ended..somehow.
I would have loved to have to told her "Girl please, I don't care whether you agree or not, I'm Queen bitch around here, so don't back chat me just do what I tell you to do, or go fly for TWA" You all know that's how it would have really have gone down when the cameras were off.
Guuuuuuuurrrrrlllll!
I loved working Upper Deck. But we were always understaffed, so I'd do full Clipper service, then help downstairs in First Class, then pickup all through ECY "E" zone, then back upstairs to offer cognac. These training videos always make us sound so lazy.
Intended to "inspire", same as current airlines 😂
What about the fact that no crew member is manning the upper deck (and access to the flight deck) when Miss Upper Deck is helping in cattle class pushing her gash cart? Times have changed, Pan Am no longer around, 9/11 and locked flight deck door and two on the flight deck at all times. I am glad I experienced the good times flying the skies.
Yes that's what I thought, too. Why should the upper deck duty leave it unmonitored, she really made a point there! Sadly, in aviation, a lot of the so-called righteousness voiced by lesson-givers is nothing more than virtue signaling by inflated egos and a festival of manipulative personalities trying to serve themselves the best they can.
@@Bellasie1 I get the team work aspect while the service is running. But Upper Deck working alone, or with three on the 744, was tough enough, in particular with the Royalty on the flight deck 😉 And she did check with her colleagues. I suppose back then the PU was not integrated on a service position, and the really good ones rolled their sleeves up and dived behind that curtain to help. On one of my flights one PU locked himself up in the first class loo with a newspaper with the words: Call me when boarding is over! 🤣 Then sat in his ‘office’ doing Sudoku for hours on end. When I was promoted to PU, I made it clear that no job is below me, and my crews where happy to do any task I asked them politely to do. The LAVs near my station I kept tidy and stocked up myself. Or doing juice trays in Economy, and helping clearing meal trays in. Otherwise I would have been bored to death. And sitting on the flight deck and listen to the pilots talking endlessly about which roof tiles are the best or how the lawn mover was repaired or which how awesome the last golf round went - YAWN! Of course, not all were like that lol I am getting off the track here. So, safety was always paramount, and there had to be a crew member on the upper deck at all times. Seniority always had its perks.
I love it..CLIPPER CLASS! was it a course in using a CLIPPERS?
Clipper class is business class in Pan Am ideology, like Polaris or Delta One
Marcia Marcia Marcia!
There used to be a dedicated person. Yes and I used to weigh 8 ounces.
WHERE IS LINDA?
Linda is being a bitch to someone smoking or another FA about being in her galley. Lol. That or she had the day off.
Hello, my name is Linda. I heard you may need assistance?
😀😀😀
We definitely need Linda in this situation.
Think Linda has been ducted taped in her jump seat
Yep all THREE Marsha!
They sent the pilot down to talk to her, WHO'S FLYING THE PLANE?
That’s the purser, not the pilot.
@@danielf1313 Oh. I am addicted to these videos. I also love the one where the smoking passenger takes the stewardess's jump seat and will not leave.
I'm pretty sure Dudley "mange de la brioche maudite".
1:11 All Three
1:39 Uhhh
1:16-1:17 I’ve been flying for twelve years. If this was today, I can imagine Miss Upper Deck working a trip with Bette Nash (I know different Airline and Bette only works the DCA-BOS shuttle flights) and Miss Upper Deck says to Bette Uhh I’ve been flying for twelve years Bette be like please I’ve been flying 66 years
Did Dudley own Marsha, or did Marsha own Dudley...?
Marsha, Marsha, Marsha!!!!
"Listen, DUDLEY". 🤣
Linda AND Marsha, at the same flight: "THE WORLDS ARE COLLIDING! YOU'RE KILLING INDEPENDENT MARSHA!!!"
A Marsha divided against itself, CANNOT STAND!
@@matthewrammig LOL!!!!
Marsha Marsha Marsha!!!
There was a whole lot more to unpack there than her helping in their section and it started out with them calling her “Miss Upper Deck.” Just sayin.’
Miss Upper Decker. Are those even possible with airplane toilets?
There are certain people should not be flight attendants because the job is not for them if this lady has an attitude and thinks that she doesn't need to help others in lower back that she has to realize that's part of her job and Pan am should written her up and let her know that every FA needs to help out with other FA's
EXCEPT having to go from upper to main deck, which is prohibited by the Geneva Convention as cruel and degrading treatment.
Also, it was probably just a British-American English misunderstanding and she heard “helping out with FA” rather than “helping out other FAs”
Rule of thumb: When you don’t agree with what your duties are, don’t vocalize that sentiment as you agree to go do it! It sounds childish.
It sounds childish because adults are usually not that candid. I'd say it's counterproductive, rather. It won't help her to expose she didn't agree but complied anyway, because in corporations, neither honesty nor reflection are truly valued, and obedience is as necessary as it is better applied as discreetly as possible, for fear to be deemed as lacking leadership.
@@Bellasie1 NB: “your duties”
I think it is a line put in deliberately to show that even if yiu do not agree with your superior, you still have to comply.
I like Marsha why should have to help the trash, when she’s got first class and upper deck. I totally agree with her. 😬😂😂
Marsha Marsha Marsha
Linda would’ve dealt with Marsha
What's missed here is above serving the 47 passengers their five courses in the First Class sleeperettes, which admin thinks must be sleep-ing, Marsha has to go serve booze to the 100 Clipper Seats now, and then a second round of coffee to the main cabin? I think it would be the equivalent of, having to run inventory at a department store, while the store is open. Unfinishable and thankless. Lessons from history, that austerity gets us nowhere. Meanwhile those two, stack dishes in the galley and gossip while the Purser forgets to eat again amidst paperwork checks. What ever happened to, if you don't look good, we don't look good, or vice-versa?
I assume this is 747 Upper Deck? Was that first class? Love to see some vids of what that looked like.
Just Google it and fab old photos come up. It was a different world back then!!
@@Aussiemarco It sure was , I call it back in the good ole days!
Dudley was an awful person. He tried to lecture me one day towards “the end.” Didn’t end well. He was a supervisor at LAX. Did he really think he would get away with waving his finger in my face?
I cant tell if this is real or not
Omg. Is Penny in Great British Air 😆
I'm a physician. But, THIS is what happened to the nursing profession, too, and why their average age has gone way up (and, RNs are difficult to find.)
Marcia Marcia Marcia
DANG...I thought I was the First!
"The Bratty Bunch" is what MAD magazine called the show.
The Upper Deck should never have been left unattended. The staffing should have been sufficient for a dedicated upper deck FA.
What are the odds that Dudley wore VERY small jeans shorts over the weekends? I mean, VERY small...
Yeah, I think I may have nailed Dudley once in Palm Springs. Hard to tell--they all start to look the same.
Dudley actually went on to die of AIDS related pneumonia
They didn't show the Kaposi lesions or oral thrush, either.
@@LickMyMusketBallsYankee He loved Isaac Hayes "Chocolate Sweaty Balls."
Trivia Byte: The guy who played the Gay traffic controller in "Airplane" was NOT acting (Gasps.) And, he Died of The Plague in 1985-even before Rock Hudson.
One of the first recognized non-Celebrity Deaths from AIDS in America was a 39 yo Gay NYC Schoolteacher who liked to party on Fire Island. He presented in 1979, with weird infections, and Died on Christmas Eve, 1980. The first major case Cluster, on Both coasts, wasn't until June, 1981. There WERE a few scattered deaths way before that, including a St. Louis teenage boy, back in 1969! His tissues were frozen, and tested positive for HIV in 1987.
Older patients, on average, got sick much faster than younger ones. That's why Rock Hudson, Roy Cohn, Liberace, and the head of Ultra-Conservative NCPAC (The Irony) Died in the mid-1980s, while the peak of AIDS Deaths was in 1995, just before the Drug Cocktails came out. They didn't get infected in the Early Seventies, because there were VERY few US cases back then.
If you're interested, I can tell you the most plausible theory of how that epidemic began in this Country. HINT: it wasn't Gay Swingers, or Heroin addicts (although they are certainly to blame for worsening it.)
Little Britain's Penny is based on Marsha.
Miss Upper Deck, meet Miss Pro Set
Who names their kid Dudley?!?! 🤣
Failed attempt to instill Machismo, sort of like "Sue."
But are these actual staff, or actors???
That was me that pressed the call button the second Marsha went down to main deck Hey where’s Marsha?
Clipper Class?? Was that a business class or a premium economy?
It was akin to today’s business class.
@@cessnaverdi A business class product at the time but I would submit much closer to today's international Premium Economy offering. There was nothing remotely close to lay-flat business back then, and even most of the first class hard products were far inferior to today's business.
Marsha, put a sock in it
Miss Upper deck is sassy.
And people say Pan Am was the best airline
Is Dudley still alive?
she has a big uppper deck
Yeah. They didn't show the gams, though.
Marsha, Marsha, Marsha...
Marsha Marsha Marsha! ( Brady bunch )
Initially I thought they were referring to the purser as Miss Upper Deck, and I thought this was going to be a diversity training video about how not to judge people and say mean things about them in the work setting. Especially when he is your superior. But I think this video was shot before diversity training was a thing.
Marsha isn’t going to ‘slum-it’ in ‘main cabin’….
Quit giving Dudley lip, Marsha.
This reminds me of 80’s porn.
Omg lol 😂
Vivid Video
I don't blame Marsha one bit! First off, her co-workers are catty-sob's and secondly, the people in coach are barely human! No matter, it's confrontational supervisors and managers like Dudley that helped sink airlines like Pan-Am and they will all soon be out of a job in the coming years anyway!
Yea really Dudley is all “we want to maximize manpower because we don’t want to hire more people” which translates to more responsibilities without a raise
"All three?" So verrrrrrrrrrrrryyyyyy Karen of her...
"MISS! MISS! Leave my boyfriend alone!"