Maintenance of the white ink print head etc is hard work. White ink causes sedimentation and so the printer has to be used everyday. Shut the printer for a week and you have trouble.
I purchased the DTF REVEL and had your technician come out and assemble it last week. However, the technician said he had no idea how to use the software. I am having trouble and have reached out to my customer coordinator 5 days ago and have had no assistance. The white ink underlay is printing out in areas where i dont want it to. The ink is runny and is smearing as it goes through the powder application making the prints unusable. I tried to talk to the technician who was here last week about all of this and he told me that he didnt know how to use the software. Why would you send someone out who doesnt know how to help. He said he had only setup one other REVEL and only knew basic things about the Hans software but didnt know anything about the flexi production or print software.
Sounds good but what about maintenance really. I heard for the most part you need to run the machine everyday because clogged lines are major. I see the benefits for large scale businesses but for a home setup the price, space, and maintenance would be big challenges. Just my opinion.
Hi Paris! If you want more information regarding our new DTF printer, please submit a request so our team can answer all your questions! ----> ricoma.com/US/contact-us
Have you figured out how to keep the white ink from clogging? I have found that the it causes the colors to fade and change the spectum when printing. What is the daily maintenace? Does it have a continual adjutator that will keep the white stirred at all times, to stop clogging.
Hi! The film is not adhesive, the powder makes it adhere to the garment , and if you were looking to get a bit more information regarding the prices, cost and more please submit a request with our team ----> ricoma.com/US/contact-us
Hi! Please submit your request here so we can help > info.ricoma.com/Black-November-Sale-2023/DTF/o?Black%20November%20Sale%202023%20DTF%20-%20Organic&Organic
Hmmm... you didn't actually get an answer, did you. Instead, you were told where you could go purchase more white toner printers. Lol. Either an AI effort failed or a hired virtual assistant only saw keywords and sent you to go shop instead of offering a useful answer that may actually inspire a purchase. Odd times. All I can say is that when we remove authentic humanity from basic customer care and support... it will always reflect poorly on the company using it. Period. Not only that but I was also interested in this product and especially due to the CEO creating such great content until... I saw you asked an important question (seemingly interested in becoming a customer) and was apparently answered with a bot. If they don't have the resources to simply answer honest questions on their CZcams channel with a human being, then chances are that customer support is going to be a nightmare. And printers of any kind... will always need tech support at some point.
Hi there, thanks so much for watching. This is a great question to ask in our Facebook support group, Embroidery and Custom Apparel Mastery. This group is meant for all lovers of embroidery with lots of resources and more members discussing topics and helping each other out and learning about Ricoma machines and other brands! We recommend you join this group as we'd love to have you! facebook.com/groups/embroiderymastery
I have had my machine since June and it still is not setup correctly where I can go into production. The technician has been here 3-4 different times and it still is not working ENOUGH is ENOUGH. Here we are almost in the month of October and nothing, they even sent me a ribbon to install myself bcz the technician had other ppl to see. I'm at the point of hiring an attorney and giving this machine back if I don't have this machine up running & producing prints by the end of next week, and that's being generous. Do you think that I'm gonna keep paying for something that I have not used? Also the customer service sucks bcz you CAN'T EVER get ahold of anybody!! Gotta do BETTER RICOMA!!
Hi, we are so sorry to hear this and we would like to look into this further. Please send us a message with your contact information so we can look into this ASAP > IG: ricomahq.
Hi there! We have lots of financing options available, and if you would like, you can get in touch with our team for more information! ---> ricoma.com/US/contact-us
Very well done explanation i recently just started doing “ DTF” and people love it
Awesome! We are so glad to hear this!
I have been using the Prestige A3+R. It's is a lot of maintenance. However, it has expanded my business with products we can offer.
Hi TJ, we are glad it's working out for you! Thanks for watching
Very well done. No cons? I am getting into it myself. People ask me for merch all the time.
It does take up a bit of room and there will be some maintenance involved (but that’s with most commercial equipment)
Maintenance of the white ink print head etc is hard work. White ink causes sedimentation and so the printer has to be used everyday. Shut the printer for a week and you have trouble.
Hi! If you have any issues with your printer, please send us an email so our team can help you > service@ricoma.com
I purchased the DTF REVEL and had your technician come out and assemble it last week. However, the technician said he had no idea how to use the software. I am having trouble and have reached out to my customer coordinator 5 days ago and have had no assistance. The white ink underlay is printing out in areas where i dont want it to. The ink is runny and is smearing as it goes through the powder application making the prints unusable. I tried to talk to the technician who was here last week about all of this and he told me that he didnt know how to use the software. Why would you send someone out who doesnt know how to help. He said he had only setup one other REVEL and only knew basic things about the Hans software but didnt know anything about the flexi production or print software.
Hi Jonathon, we are so sorry to hear this. Can you please send us an email to our main Instagram? --->@ricomahq.
Update did they figure stuff out ?
Sounds good but what about maintenance really. I heard for the most part you need to run the machine everyday because clogged lines are major. I see the benefits for large scale businesses but for a home setup the price, space, and maintenance would be big challenges. Just my opinion.
Hi Paris! If you want more information regarding our new DTF printer, please submit a request so our team can answer all your questions! ----> ricoma.com/US/contact-us
Have you figured out how to keep the white ink from clogging? I have found that the it causes the colors to fade and change the spectum when printing. What is the daily maintenace? Does it have a continual adjutator that will keep the white stirred at all times, to stop clogging.
Hi! We recommend sending this over to our service team so they can help! > service@ricoma.com
I’m looking for a printer that does the Stahl’s UltraColor max transfers.
Hi! Please submit a request to our team so they can help! > ricoma.com/US/contact-us
My ricoma heat press is no longer heating. Please advise?
Hi! Please send us an email so they can help > service@ricoma.com
What about the adhesive film? It seems more user friendly than the HMP. Cost factor? Good for minimal MOQs?
Hi! The film is not adhesive, the powder makes it adhere to the garment , and if you were looking to get a bit more information regarding the prices, cost and more please submit a request with our team ----> ricoma.com/US/contact-us
Small type of business DTH printing please help me how purchase normal printer and walk start thank u sar
Hi! Please submit your request here so we can help > info.ricoma.com/Black-November-Sale-2023/DTF/o?Black%20November%20Sale%202023%20DTF%20-%20Organic&Organic
HUGE fan..do you have a store or support in Philippines?
We have distributors that can help!
As Paris Cooks noted, how often do you have to purge your print heads? Especially the white toner?
Hi there! Here are the products for our white toner printer and their costs! --->shop.ricoma.com/collections/white-toner-transfer-printer-supplies
@@ricomatv is there a technical person I can talk to regarding the process? Phone #? Thanks.
Hmmm... you didn't actually get an answer, did you. Instead, you were told where you could go purchase more white toner printers. Lol. Either an AI effort failed or a hired virtual assistant only saw keywords and sent you to go shop instead of offering a useful answer that may actually inspire a purchase. Odd times. All I can say is that when we remove authentic humanity from basic customer care and support... it will always reflect poorly on the company using it. Period. Not only that but I was also interested in this product and especially due to the CEO creating such great content until... I saw you asked an important question (seemingly interested in becoming a customer) and was apparently answered with a bot. If they don't have the resources to simply answer honest questions on their CZcams channel with a human being, then chances are that customer support is going to be a nightmare. And printers of any kind... will always need tech support at some point.
How to buy the printer roll to roll
Hi! Please submit a request with our team so they can help! ---> ricoma.com/US/contact-us
How is the feel compared to full color print HTV
Hi there, thanks so much for watching. This is a great question to ask in our Facebook support group, Embroidery and Custom Apparel Mastery. This group is meant for all lovers of embroidery with lots of resources and more members discussing topics and helping each other out and learning about Ricoma machines and other brands! We recommend you join this group as we'd love to have you! facebook.com/groups/embroiderymastery
I want to start a printing business, do you ship to Nigeria I love your product
Hi! We have distributors that can help! ---> ricoma.com/US/contact-us
I am interested in purchasing a DTF printer from your company but no one has contacted me!
Hi Darrel, we are so sorry to hear this. Please send us a message with your contact information to our Instagram ---->@ricomahq.
❤
Thanks for watching!
I have had my machine since June and it still is not setup correctly where I can go into production. The technician has been here 3-4 different times and it still is not working ENOUGH is ENOUGH. Here we are almost in the month of October and nothing, they even sent me a ribbon to install myself bcz the technician had other ppl to see. I'm at the point of hiring an attorney and giving this machine back if I don't have this machine up running & producing prints by the end of next week, and that's being generous. Do you think that I'm gonna keep paying for something that I have not used? Also the customer service sucks bcz you CAN'T EVER get ahold of anybody!! Gotta do BETTER RICOMA!!
Hi, we are so sorry to hear this and we would like to look into this further. Please send us a message with your contact information so we can look into this ASAP > IG: ricomahq.
Sounds like ommini print seems all these big businesses are falling into cesspool full of problem with crappy customer service
Update? I’ve had my machine for 7 months and I have been out of business for 7 months! This machine is a POS.
Are there any Trade Shows coming up where we can see your product line?
Hi! Come visit us in DecoSummit! We will have all of our products available! ----> www.decosummit.com/
im interested ,how to purchase your dtf machine
Hi! Please submit a request with our team so they can help > ricoma.com/US/contact-us
I ordered my Revel DTF-2402 in February. Still waiting on a shipment date.
Soon. They just arrived at the port
@@ricomatv my sales guy said it’s shipping last week in May and I should see it first week of June! I’m stoked to get this printer!
i like the machine but the price
Hi there! We have lots of financing options available, and if you would like, you can get in touch with our team for more information! ---> ricoma.com/US/contact-us
can in press onto 100% cotton
Of course, it’s not limited to the type of material you can press it onto
@@ricomatv ty for reply fella