100’ Long Tow to Amazon Headquarters!
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- čas přidán 15. 11. 2023
- I got called to tow an Amazon Prime trailer from @UtilityTrailerMfg back over the mountain to the Amazon Distribution Center after it had some pretty extensive repairs completed.
A fun fact about Amazon Prime, is that they now have @YankumRopes 7/8” x 30’ ropes in stock and ready to go just in time for the holiday shopping season! So if you’ve been thinking about getting a Yankum Rope, it’s never been easier!
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The fact that they have their gate outsourced someone who doesn't even speak English is just insane
Agreed.
bet that guard shack wasnt cheap to build either, just to leave it empty. (rolls eyes)
Guarantied, that gate guard is somewhere in India!
Jeff Bezos draining America
I'm surprised "William" didn't try to scam Casey about a service he hadn't paid for. "We can giving this refund to you as soon as you download this app to your computer that will allow us full access to your files."
BEST PLUG EVER! Thanks Casey!😎 (long comment warning) Amazon is such a beast, we’d love to not sell on Amazon but we found out we can’t not sell on Amazon in this day and age. The big disadvantage is being compared next to the cheap foreign ropes😢. At first glance, most people think all ropes are the same, but there are HUGE Differences (between nylon material quality, braid and splice) which make our ropes cost a lot more (and last ALOT longer too)
Congrats ! That has to be a HUGE ORDER! I don't have a Yankum rope yet but I will some day. After seeing how capable they are I am absolutely sold on them.. And the best part is they are MADE IN AMERICA! Thanks for an awesome product Alan.! And keep that Toyota on the wheels , not wheels up! LOL .. 😁 "Just picking a little bit"
Necessary evil for sure.
@YankumRopes I know how hard you worked to get your ropes into that warehouse, which is why I’m trying to help you get ropes back out of that warehouse! 😂
@@CaseyLaDelle Thanks dude 😊 but seriously everyone, I can’t track or compensate Casey for promoting our stock on Amazon at least at this point I don’t know how to, if anyone knows how to do that please let me know. Amazon has its own affiliate tracking but so far we can’t figure out how to crack into that data… I’m sure there is a way but I can’t find the easy way.
@@YankumRopesThe easiest way for Casey to get a bit of compensation for directing folks to Amazon to pick up some of your ropes is for him to sign up to be an Amazon Affiliate and then add the affiliate link to his video description. Unfortunately, the beast that is Amazon does not specify how much compensation, if any, Casey would get. As an affiliate myself, I find that tool type items seem to have higher pay out amounts than, say, kitchen items.
How does amazon not have the technology to tell the call center where you are calling from... especially with all the cameras haha lol
All the low down cameras are for number plate recognition. Just the one up high that you talk too. 😎
In the big list of crazy, that was one of the craziest - why the heck doesn't the exact location pop up on their screen immediately. Oh, right, profit before EVERYTHING else, those yachts don't buy themselves you know. Who cares if some pleb in a truck has to wait half an hour - their time isn't important, right?
exactly what I thought too....how the hell does the call center know right where he is at down the the gate #
It's lame as hell !!!!!
You get what you pay for ..
Like the Yankum rope, they are not cheap but as they are of good quality, worth the expense.
To get in quick, go out and manually open the gate.
If it opens you drive in, if not, a alarm will go off, and security will come to let you in.
Hi Casey, I used to work trunking Amazon trailers here in the UK. Their organisational skills are distinctly lacking. The gate cameras are linked to a call centre in India. Even with our QR codes on their App it could still take 15 mins to get in the gate. It used to drive my boss mad as it could take an hour to get a decision made. Stay safe out there. 🇬🇧😎
I was really hoping someone in comments would know where the gate cameras were connecting to. Hilarious when Casey was answering questions... what country!!?? What state!!??..we are in Oregon. 😂😂😂😂
Why? Just charge them more.
OMG! There is nothing worse than call center help that are not even located in America , they can barely speak any English and the speakers sound like a tin can. Thats really a bad situation! 😖😩
They should hire the scam call centers, they speak better English.
It’s not the lousy phones making them hard to understand. It’s no easier in person. They’ve taken over Best Western hotels. Trying to check in is a real challenge
@@cageordie 🤣
@@cageordieno dice, they'll scam the Amazon itself.
Thank you Casey. I guarded truck yards with a dog for five years. That lady with the yard truck is a problem solver and she spoke English.😅
The cage is to keep workers from shoplifting, not that they would.....no temptation! With all the money Amazon makes, seems they can afford a gate guard....who speake English and knows what the h@#$ what's happening and where!
I was waiting for that camera to poke itself in the cab like the Jabba's palace gatekeeper droid.
Imagine the trouble you'd have had if you'd showed up looking like a regular truck and trailer. Obviously, the Zacklift signaled those who saw, you weren't a regular visitor.
I had that exact same thought. If I had pulled the Zacklift off and showed up as a normal 5th wheel tractor I’d probably still be sitting at that gate.
@@CaseyLaDellein your own words, and that's why you charge by hour. =)
They don't even see that you were a tow truck though... it just shows the can.
@@MyTyPDX there is a camera pointed back at the trailer, too. They could see Casey's whole rig.
One would think…. That when they connect to a camera system that it would tell them in the call center the location of the facility including state and country. 😂
Well... I never heard of Organ either so... Oregon, yes.
@@jilbertb yeah the pronunciation was a little off but the guy didn’t even know the country the camera was in.
I'd be willing to bet that entire building is managed remotely via cameras and call centers. Pickers and drivers get their orders via computer from a remote call center. I'm surprised they havent gone to automated trailer movers too. Though with human drivers dropping trailers where and how they want, it would be hard for automated yard dogs to adapt to all the different ways people can drop trailers.
I recognize the voice on the phone he also works for my internet provider in the service department
We don't think about the inefficiencies as long as our Amazon packages arrive on time. You were much more patient than I would've been. Those call centers are the worst to deal with, especially when the other person has a thick accent spoken through a .10 speaker. Well done and happy you beat the ice!
I agree. When you get older and your hearing isn't the best, it becomes a nightmare. They should add a key pad and a sign that has a location number so you don't have to spell stuff out. Then again I bet most of the driver's either have a phone app or something on their truck's computer that registars with the system. That way they can watch everything and send out spam.
Sadly we are what more than a month out from Christmas and it is taking an extra 4 days for a package to move the last 2 hours of its journey. Any other time if a package left St Louis I would have it the same day if it left before 3am and now that is taking 4 days . At this rate you better have your Christmas stuff shipped before Dec this year
Those donkey drivers know more about what's going on in the yard and where things should be than anyone else
That's because they actually do the job.
Casey, you need to have a "yard delay" charge as well! You've shown the angle iron in a previous video, but this one showed it in place with the load on it, further explaining the reason behind it in case anyone was doubting it's effectiveness. Also, to clarify for those that were wondering what he was talking about with the fittings - every fitting you put on a hose creates restrictions in the airflow. You still have the pressure, but you lose the volume, and larger fittings are one way to overcome that issue (hopefully). In this case, it's obviously working great for him!!
I see they treat everyone equally when it comes to call centers.
lol. What happens when you outsource your security guard at the gate to India.
So thats why my package was late. 😅
Sorry, I drove as fast as I could!
@@CaseyLaDellebetter than a majority of the Amazon drivers 🤣
@@CaseyLaDelle You needed grumpy with you and Ben and your dad!
“My laziness outweighs the ZackLift’s easiness”😂😂😂 Love your sense of humor and how you explain everything! 👍😎 Keep up the great videos and stay safe out there!❤️🙏
Damn quad axle wagon...bezos is serious about the packages 🤣🤣🤣
This video gave me truck driver flashback. Retired 2021. 4:35 At the end of the passing lane I glanced to my left to check the mirror to see if the lane was clear. The guy at the gate was probably not even on the property. (Mumbai ?) Waiting for someone struggling to back into a spot cause a bump in my blood pressure. Thanks I needed that.
It’s impressive to see how much Casey loves that setup. I hope that manufacturer cut him a break because they have an exceptional brand ambassador!
I think in another video he did say there was a deal of some sort, hence the giant zacklift logos all over the sides of it
There’s a branding deal goin on. Hence Zaklift branding
I hope it is, Casey needs to catch up break this year.
ya its just an ad
I want to call it an adult toy...but that has a pre-defined definition. W/E...it is Casey's adult toy.
Every day for a mate of mine here in Victoria Australia, 102feet/ 83Tonne
Truck/40foot container/dolley/40foot container😎
You were almost in my back yard. I live just a few miles away from that facility. Glad you made it home without snow and ice!
Hey neighbor.
Just this morning i was considering getting back in the truck due to dire financial needs. This was the perfect reminder i needed to make that decision..... Taco Bell here I come. May i take your order? 😂
TB pays better than BK!
Probably the best driver that trailers ever had pull it lol
Preach LOL
Maybe forwards, but when it comes to reverse I’d bet the lady in that yard goat would make me look like a Swift driver!
@@CaseyLaDelleAfter seeing you back up that fire truck, not a chance.
@@CaseyLaDelleI thought I knew how to back up... then I watched a yard dog back up a set of super B's in about 10 seconds. Made me question my existence 😂
This played out exactly how I expected when you said you were going to an Amazon distribution center. I'm kinda surprised that you even got in.
👍Those yards can be a zoo at times. You're lucky it was slow. I've had to wait 3hrs at times.👍
And that’s why I charge by the hour
@@CaseyLaDelle - I LOVE charging by the hour!!! I used to travel heavily for my work. As an hourly employee I got paid from my front door to the door of whatever hotel room I was booked in. Flight delays, rental car place lost my reservation, all that sort of thing was more money in my pocket. That's why I never complained about delays outside my control. Imagine a 14 hour travel day, on a Sunday because they want me there early Monday. That was time and a half for Sunday for basically snoozing on a airplane. Grew to hate airline travel but did love the $$$
Hey! That's the same guy I talked to when amazon sent me a grill for a 2013 Silverado, instead of the 2005 Trailblazer grill that I ordered and paid for.
They have to cage the employees to keep them from running away. 😂
Or diving under the wheels of the first passing truck ?
LMAO
The cage thing is common practice anywhere you have security gates in and out but need outdoor space for employees breaks, it's just not worth going through security for a 15minutes break
That caged area is the smoking section.
My last employer caged the employee patio because homeless would climb the fence, wait for a worker to come outside and run into the factory before the patio door could close and lock. They finally had to double the fence height and add concertina wire. Plus put on a second night guard so one was always on the cameras watching while the other patrolled. Insane situation.
I work for the company you took the trailer to. Getting in like you did. That’s just a Tuesday. Doing everything as cheaply as possible leads to hang ups that slow down your day. It will drive you mad at first. But after a while you learn to roll with it. It’s like moving to a house near railroad tracks. At first you hear every single train. But after a while it just becomes white noise. But even though I could make a lot more money doing the same job without the hang ups. It’s still my favourite job I’ve ever had. That is in large part due to the people I work with. I have an awesome crew, I even like my bosses. To me that is HUGE! I have some learning disabilities and a few mental health issues. So I have had more than my fair share of complications with both bosses and coworkers. I have been assaulted off camera by coworkers before. Because I can’t do things in the exact manner that that coworker believes I should and they can’t deal with that fact. There’s more than one way to do a job. As long as the outcome is the correct one. Who really cares. That’s the biggest part of why I was never able to compete my HD mechanic apprenticeship beyond first year. Too much old school mentality of my way or the highway or there’s nothing wrong with you just pull up your socks and do like everybody else. Which I simply can’t do. I can do the job. I just have to do it differently. It has the same outcome. Once I fix something it very rarely comes back. Any who. That’s my A.D.H.D. getting off track and onto a long winded story. So I will just stop here and say have a great day.
So funny, while talking to the gate agent an Amazon Prime advert came on!
Whatever you are towing is a cool adventure to watch. When you were trying to find someone, I saw the yard goat and thought then that that person would be the best to talk to. Glad you found a friendly person to help.
And just like that Casey will no longer be delivering trailers to the Amazon distribution warehouse.
I still haven’t been paid for this job yet so you may be right…
Makes me guess the business that did the repair might not have been paid also.
Still waiting for India to clear the check.
I used to service the Home Depot yard trailer’s across the street, they have physical people at their guardhouse, thank god haha.
Dang, your patience is exemplary!!
I would have backed up their trailer right at the gate with cameras, then leave it 😅
wow amazon outsourced its security good to know how easy it would be to break in since they seem to be located in another country.
You can literally walk right in, no problem at all
Nice to know Amazon will be an easy place to loot during the apocalypse.
Yes indeed a person at the guard house would make it so much easier. Next time you run into a situation like this at a Distribution Center just go over to the nearest Shunt Truck. They usually have direct contact to people in the know, bypassing Security. They usually have the best understanding about how the yard works and where trailers should be. Great vid as always.
Shunt truck ?
Is it the same as terminal truck as some drivers say?
Not true .. the team that handles the trucks have to direct the drivers to speak to the agents. (I work for Amazon)
@EatCarbs Kind of funny that in the video, right after I wrote the comment, Casey spoke with the shunt driver, dropped trailer and shunt driver handled it from there. Almost exactly what I said. I wasn't giving advice specifically about Amazon but Distribution Centers in general. When in doubt, Shunt Drivers are the ones in the know or can help you out.
@@heltratt6363 Or yard dog, yard goat. Like the nice lady who helped him once he got into the yard.
@@richardreid6377 Thx, learning new things from every Casey video.. 🙂
The only reason you put the landing gear down was because the shunt operator was nice to you lol. Unfortunately this is what freight drivers deal with every single day, constant delays due to outsourcing and automation.
I think that camera operator wanted you to spell Oregon phonetically. Great video Casey!
" if we drive around enough someone will help us out " , yeah don't count on that to much 🤣 ( I mean , it's Amazon )
the cage is to prevent theft as if I understand you go through metal detectors clocking in and clocking out so the cage allows the employees to smoke and eat lunch outdoors without adding extra work for the security guards screening them in and out
Metal detectors are at the front entrance of the building. That caged area is the smoking section.
Security is always a problem. The world is full of insane wicked people looking for opportunities to do harm.
Yeah.. because it's never the people trying to sneak product out of the building.
That's not fair.. every job has their share of dickheads.
We poured an Amazon warehouse when I drove a mixer truck in Denton Tx. There were months of 1000+ yard pour days. Massive!
That whole gate experience is ridiculous. How can that be efficient. Especially when you can’t understand the person on the other end. Thank you to the yard dog lady. This was interesting. Thanks Casey
Here's a comment to help your algorithm! Enjoy what you do Casey. Unfortunately got a disability that took my trucking career away. Miss doing what i loved. But I do appreciate you sharing your adventures with us. Good stuff for an ex driver!
Casey always being a stand up guy. Some people might have just left the trailer in the first open enough space and left it just making the yard jockeys day harder. At least now someone knows where the trailer came from. You stand a way better chance of getting paid without issue.
And yet, I’m still having nothing but issues getting paid…
😂 I was yelling and laughing while you sat at the gate.
I thought South Africa was bad, but this takes the cake....REALLY !!
Outsourcing the gate guard is the most amazon thing ever.
Maybe a Swift driver was driving for them and ripped off the side of the trailer! LOL
Probably has something to do with a green lightbar. ;)
It's your Oregon accent that is throughing him off!
Welcome to the truckers world! I use to be OTR trucker. It was always a hurry up and wait life. Frustrating at times for sure. I'm thankfully retired. Great video.
Casey, once again, you prove what Amazon Claims. YOu haul "A whole lot more".. Kudos Casey.
I love your near daily updates Casey. It is fun to ride along with you on your adventures, and even just day to day routine stuff.
Oh My Goodness! This is your best accidental comedy video! We laughed and laughed. You handled that very well. 🤣 “The state we are in”🤣🤣🤣
That "cage" that you pointed out at the Amazon warehouse is for smokers. They have those at all the warehouse facilities. The regular breakroom is indoors and is huge. A/C and heat. I know this because I work at an Amazon warehouse.
I've encountered gate security that was remote for a big facility but that remote one was just across the city for the rare non employee.
So you are calling from a specific location from their gate entry system and they don't know where you are? Unbelievable
Gotta save that $20hr😂
I feel like Amazon my have outsourced their gate control to a country that does not speak english as its primary language! Always love you videos! You keep it honest, and I like honest!
If I were going to do trucking, this would be one of the only ways I could imagine doing it. Legit over the road isn't appealing at all, but this is all sorts of interesting!
"My laziness outweighs the Zacklift's easiness." If we all had a nickel for every time something like this was the case...😆
Even though you may be used to driving on ice and slick roads I am glad you beat the ice back home. I am sure you will be getting a lot before the end of winter.
love the guard shack , do you want HBO or Showtime, lmfao
Passed you on your way back right around Black Butte Ranch!
Road was fine for me also.
Ironically, I was excited to see you, first time seeing the Western Star with the Zacklift, and my girlfriend was excited to see that giant Amazon warehouse in Salem lol foreshadowing and I didn’t even know it 😂
Hopefully Amazon management will watch this video and use it as a teaching tool for all concerned. Casey delivering a repaired trailer was a 1/10 of 1 percent event and most likely didn’t conform to any of the scripts available to the call center representative.
PS - surprised Amazon didn’t have a site contact responsible for this one off job listed on the paperwork. Assuming someone had to sign upon delivery.
PS2 - good luck getting paid. Hopefully goes more smooth then the entry and drop off
Highly doubt it
It's a question whether the management even cares about that stuff.
Still fighting for payment
@@CaseyLaDelle
Probably a 90 or 180 day payout, big companies do that.
@@jilbertb nope, Amazon uses a third party company to handle all this type of stuff, and I am contacted with that company. They have gotten pretty bad about paying lately and owe me for this, and a few other jobs.
An Amazon warehouse that just opened in Mesa Arizona has over 1,000,000,000 ft.² of storage area counting all of the shelving inside the building.
lol an outsourced guard station. What a world we're living in!
Nice gate they have there, real easy to understand eachother 😂
Sweet ass rig Casey. The whole set-up is planned and executed perfectly. Your experience shows. Cheers,ed
Nicely done - along with all of the explanations. Interesting getting in and out of the compound - quite nice you bill for time....
I'm glad i found your channel again last week, i remember watching a few uhaul videos from last year but forgot to sub. I love watching your videos!
Chaos haha. Thank god for the yard goat/shunters they normally know a lot more plus they can just log it in the system
It blows my mind that amazon worked that hard to distribute the guard shack duties to a call center.
Amazon has their own team of CDL drivers.. but they pulled them out of the shack and now use those gawd awful call agents
Have you not been to a McDonald's lately? Order takers are usually in a central call center.
It would make sense if it was effective. They have hundreds of those distribution centers. Using a call center means they can use 20 cheap employees instead of 1000 expensive ones. If only it worked....
@@jilbertb not “usually”, but a number of ff locations are testing the concept. And it’s always driven by corporate bean counters, not the local franchisees
Casey you are a much more patient man than me. I would have lost it dealing with the outsourced gate guard. This is yet another reason why I am glad I don't shop on Amazon. Just because you can outsource employees doesn't mean you should. Great video!
That lady in the yard goat is probably a 🐐 at moving those trailers.
Gotta love Guantamazon bay.....The smoking/lunch/break cage....
I hope you’re getting a percentage off the backend. Zack lift couldn’t ask for a better spokesperson. Love to the family.
Always impressed with how much you know for your age. Well done.
Now you know why they cant get their NEW GLENN ready! The partstrucks are still outside. Organisation and security at its best. Sure as hell they will save 100 $ a month. This was worth 10 thumbs up! Great video. Thank you, Casey. My experience here in Germany was: Every time someone had a hotline moved to India with their "fluent English" was a sure sign of decline. Amazone is too big to decline at the moment, but ...
Hey UTILITY TRAILER #1 cause I worked there at the Clint plant, in 1983-84 Bottom Side Rail's.
Casey you are growing leap and bounds keep up the great work and the great vids BPNZ
Dude was in an office in the middle of butfknowhere India, great tow, what is your length limit? And how’s the search for a 5th wheel for the axel lift?
Great points about Bobtail sucking in the ice and maybe you can get a job as you come back. NICE!
You said comments are good and tabulated by CZcams. Nice tour of entering and leaving an Amazon warehouse .
Id charge triple just because you had to deal with Abdul the idiot over intercom. What a joke
HEY! Goooood morning Casey and thumbs UP!!
Casey plays the guinea pig . Have a fun times in the winter weather this season. Looking FWD to all the slipping & sliding this winter brings.
I DID see you the other day.... lols, i pointed your truck out to my kiddo and his friend, and have been looking for your video on that move since...
The maximum length for truck and trailer in the UK is just under 61 feet then you are into oversize loads territory with special permits, road closures and loads of other paperwork.
Ha, that trailer alone is 53 foot long. Question, what is your average dry trailer length in the UK?
I am surprised that you did not have someone sign something saying that they received that trailer, I would want some proof that it was delivered.
Did you not just see the proof??
Doesn't make any difference with giant corporations like that. Even if you get a signature, they can ignore your invoices forever. The signature of some random employee is worth no more than signing it yourself.
we hauled from a certain manufacturer into the Amazon facilities in Ft. Wayne,Indiana and Joliet,Illinois for about a montyh and there were actually people in the guard shack for us to check in but I spent no less time getting in than you did and once waited 3 hours to get a door.
I like that you have mental checklists. Guess it takes a lot of patience in your field. Love your videos.
I believe the caged area is for outdoor breaks. Keeps things from falling into the lot accidentally and disappearing.
I owned a couple tow trucks in the early 80s and have friends who still do rescue and corporate towing. The Jack lift is a very interesting setup.
One big drawback is no side stabilizers for rescue but I think that could be retrofitted but where on that rig I don't know. You'd lose some storage I think.
Cheers 🇨🇦
If it replaced the legs for removal, would that work? Plus it would make removal much easier.
I was thinking about the same thing for the cage area.
My counterpoint to the side stabilizer thing is that a rig like that doesn't typically pull loads at an angle that would require side stabilization. In theory you would try to get a straight on to the angle that you're pulling, right? It's not like a rotator that is supposed to be yanking huge loads at a 90° angle to the unit itself
that "cage" is for employees to smoke, i once worked at a target distribution center and they had a similar area, along with inside break rooms also,
Yup.. they can't be wondering the yard.
@@EatCarbs that would be a huge liability issue.
@@0ldGuy Those in the yard have to be yard trained and wear a class 2 safety vest (I work for Amazon)
This is why I'm glad I'm not driving semi's interstate here in Australia any longer... too many of these large depots are going to call centres that are located overseas and manned by people who do not have fluent English and NOONE on site available to help when you need it or have not got the right paperwork for what they are asking for.. it is beyond a joke... I'm glad it was you as I would have just dumped the trailer in the driveway and let them sort it out... haha...
Definitely the Aussie way, eh mate.
Love the trucker's jargon, Casey!
What's better for all weather? Rubber or plastic air lines to connect a trailer for longevity? Cheers and keep on truckin/recovering.
Rubber holds up better in cold weather. The nylon lines break easy in below freezing temps. Truck shop I work at goes through air lines a lot quicker in winter than in summer
as a frmr del driver myself, I totally sympathize w/the hassles of dels to places ya never been, ESPECIALLY job sites & dist. Centers...Also doesnt help when language skills are @ a 5yr old's level. They are the ones that ORDER'd and WANT this "stuff" yet feel totally put out when ya show up or seem totally shocked when ya show up. Used to make me SOOOO angry, cuz it ends up being MY BOSS who jumps down MY throat when it takes far LONGER to make a del. than what he expected. 🤬🤬🤬
I can feel your pain. It can be a pain in the neck dealing with people that are not native English speakers. Especially over a PA System.