VIVINT Employee Drops Bombshell - actually told me the truth
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- čas přidán 29. 12. 2021
- VIVINT actually told me the truth about how they are paid, what they charge and did not seem to care one bit. I mean, I agree with companies making a profit. I do not care nearly as much about profit as I do sleeping at night.
- Jak na to + styl
Dude get to the point! This video could be easily a two minute story! WTH 🤦🏽♂️skip to 5:20
But I have ADHD? What can I do?
@@SecurityAllStar not make dumb videos
@@jshally1852 haha, lots of responses here. Including you!
Thank you sir you saved me a lot of time
You took to long to get to the point and lost Interest
There are other places to get the information faster. Let's sum it up with the general consensus; "they suck,"
I just sped it up times 2. I still understood what he was saying. Thanks for the upload bro.
I cannot believe the complaints we are fielding now. We are pulling out VIVINT products regularly.
@SecurityAllStar you're here in the comments talking about the vivant complaints and removing them while ignoring the actually comments you replied under on how you could've gotten to the point 5 minutes faster so that you're giving the information that refers to why people clicked on the video.
The vivant salesmen lie... change prices... it's shocking! I tried to speak with another rep after the first one tried to sell me a 3k system then dropped the price to 1300... then the next one said the order would be about 600 then the email came and it was for 2200!!!! Liars!!!
Apparently they had so many problems they fired a huge number of employees.
As a previous technician, Vivint is a bait and switch company.
Unfortunately, that is called sales. You have to get information up front and learn to negotiate.
That's exactly what happened to me. My 5 year plan just ended today. 🙏 🎉🎉🎉🎉
I used to sell vivant as a diretv installer. I had vivant in my home after I left directv and withen 3 months they charged me 3 grand out of the blue for the free install and cost of the equipment and then tried charging me 999.00 each month for the equipment. I instantly shut the service down and had a lawyer contact them as when I canceled they charged me another 3400.00 charge. Once they learned we were taking them to court for close to 9 grand in charges they withdrew from my bank with zero approval for the large charges and nothing in tbe contract stated those charges. They decided to reverse all of the charges and stopped the early cancelation charge. We requested a return shipping label from them so we could return all of the equipment and they said to keep it. We made them put it in writing that we didn't need to return the equipment and there would be zero charge for them not wanting the equipment returned.
This happened years ago and I hadn't replaced the system with anything until today I ordered the xfinity equipment. Doorbell camera ,kwikset deadbolt, 4 cameras. I'll install all of it this week afterwork on the days my son doesn't have baseball practice or a game..which will leave me maybe 1 evening until next sunday.
I know nothing about security cameras. I was thinking about getting me a couple so I was watching CZcams. I saw a comment to look at vivint products, which I did. When I clicked on their website, I knew immediately that it was a "sales/marketing" company. They just want you to "call them" to find out more in order to put high pressure sales tactics to use while you are on the phone.
Again, I have no clue about security cameras, but I do know about business marketing and their website reeks of "car salesman". Up sale is their game plan!
That is why I've appreciated Alarm.com. they only partner with innovators and the real innovators in the industry keep producing excellent, virtually unhackable products that meet military standards.
Well you should do some research to strengthen your hypothesis
So what home alarm company do you recommend? What do you think of Brinks home security alarm system?
Honestly, Brinks uses great equipment and will let you purchase the equipment up front without a contract, from what we are hearing, however; they charge about 3 times what we do for the same equipment. The DIY (do it yourself) which included professional installation with Self-Installation is what 95% of our customers do. We would be glad to help. 800-604-1102
But what about 24/7 monitoring? Diy doesn't come with that correct? Also unable to automatically dispatch fire or police correct?
Where is your company located, I have a house in Denham springs Louisiana, I had Vivint, after I paid off the equipment, I didn’t want to pay the monthly fee anymore. When I bought the system I asked about using the system after it’s paid off, they don’t tell you that yes you can use it but they shutdown the app, so you can no longer use if when your away.
We are located in Tennessee but have customer in 36 states. Depending on the Vivint panel you have it may be compatible with other peripherals and security sensors but it is not likely.
If it is the old panel we may be able to help. Feel free to send us a picture at: sales@consultel.us
It’s kind of a great business plan. People want to work for them and they are motivated as hell to sell more. I think it’s good a company is taking care of there employees better than most.
Some let's talk about customers and integrity and honesty and good customer service???? Your turn?
facebook.com/groups/584393946588796
Thank you I just bought a house with a Vivint security system. I know what to do with it now.
We just received another call from a company in Houston that is dumping Vivint after a short period of time. That company just has sooooo many complaints. Have you seen the "Vivint Complaints" page on FaceBook?
My father was a Salesman back in the '50s and 60s. He made quite a bit of money, 30 to almost $50,000 a year which in those days was pretty big money. And I can remember him talking about some of his competitors Representatives. Since he was the top salesman with the top product in a two-state Midwest area, he received a lot of feedback from dealers who would tell him how horrible the ABC salesman said he and his product were. He always spoke about his product and why it was a great product, in those days RCA was the best. He did not need to badmouth the competition. But he really enjoyed seeing the turnover of the guys who were constantly putting him and his brand down.
Good for him; awesome. With social media lying these days, times have changed. I guess that is why we have been on top for almost 21 years.
He says its “just the facts” but there are still a lot of holes missing in what he says and thinks he knows. This is the kind of dude who says a camera is a camera, a car is a car and bmw rips people off for charging more than toyota.
Hmmmm, were you drinking and commenting? Not a good idea.
@@SecurityAllStar you think vivint is charging too much but their products are literally decades ahead of yours, you sell what they sold 15 years ago😂😂
You just don’t understand everything a vivint system has compared to your outdated, basic and cheap equipment.
And no I don’t drink lol
@@SecurityAllStar you must have been a lil tipsy when you made this vid
@@jshally1852 goat response .
Then does vivint sell a Yugo? facebook.com/groups/584393946588796
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Do you provide services in the south?
We provide service in all 50 states, Canada and the American Virgin Islands. We would be very glad to help.
What system do you recommend?
ADT and Brinks have private branded the Qolsys system as their own. We recommend Qolsys, as it is powered by Alarm.com and has over 12,000,000 users and if ADT and Brinks have not branded it, the price is comparable to that of the cheap systems like Simplisafe.
Hmmm. Sounds like the salesman makes a huge bonus because he sold a lot of systems. Those guys put in long days. You mentioned your plan was cheaper but never heard how much you pay for equipment or activation. I'm bot gonna mention your store name because I would not go there. I have been in sales for over 25 years and never met a salesperson that doesn't lie about how much they make. Dont believe everything you here. Not gonna insult your intelligence but I had to chuckle when I saw this. How much mark up is in the accessories behind you. Hmmm. I know how much so who is robbing who. Let's see a video on your cost of accessories. I'll be waiting for that video. Tick tock
You know, funny you mention that. I've seen our parts in Home Depot, Wal-Mart and online with other retailers. Glad to say, without price comparing first, we have been less at every instance. We did check some competition online and guess what again, we are less. Now, if you are one of those mindless morons who thinks that capitalism is not in business for a profit then you can't be helped, however; look at the lawsuits, BBB filings and complaints against Vivint and Brinks and others and our argument is made for us. A 300% markup on equipment and then double the monthly rate of any "honest" company is a problem.
@@SecurityAllStar if I were you I would get your own team of sales reps and go door to door like they do. Find a company to do your 24/7 monitoring. And create an app to control everything from your phone. Partner with a lending company to finance all their equipment at 0 percent interest and pay installers to install the equipment. Then pay customer service reps to handle calls. Let alone insurance on all the employees. And after all that. See if the bottom dollar makes sense. You can hire like 5 college kids to knock doors.
@@SecurityAllStar A system that doesn’t work when your wifi goes out, doesn’t use 2 way voice for dispatch, have a tamper sensor on the panel, silent sos signals on the panel, a camera display on the panel, 4K cameras with 3x HD zoom smart deter two way voice and siren extenders. Along with a lifetime warranty on all the equipment. There’s a reason your equipment is 400 dollars for a half hazard system. Cheap service isn’t great and great service isn’t cheap. And unless you’ve DONE door to door sales you don’t have any room to talk about how much we make commission. I promise you couldn’t do this job for more than a weak. There was not one solid point made in this video. You should be outright embarrassed you put this out. Price doesn’t matter in a product if its not quality. I’ll gladly spend 4 grand on a vivint system over 5 years than touch your cheap knock off simplisafe.
@@soldthat2455 🔥🔥🔥
@@SecurityAllStar your equipment is less because it is garbage and you still over charge.
Ok, that been said is there a way to get out of the contract?
Keep records for non-responsiveness, non-support and unresolved issues. That is all we know to do. It is a real problem for many customers.
I saw on Google that you can talk to a rep at Vivint. However, the sales rep that came to my house today said whatever I need including canceling service would be directed to him. This answer from the sales rep did not sway me into getting the service with Vivint.
You don't have to send a contract with them. This guy is just trying to promote his own company. You can purchase your equipment outright, I do suggest negotiating the heck out of it though. There's no monitoring contract either. Just ignore this video. Or, enjoy it for a good laugh.
Great input.
During covid we started are Vivint service very cheap and still paying cheap. BUT I will keep this in mind.
Thanks for the reply. We are always here.
Sales rep knocked on my door yesterday morning, he quoted us $4200 for equipment over 60 months. Monthly payment would have been $126/5 years, this includes monitoring. They are great salesmen but who tf pays $4200 for equipment
And the truth just keeps on being told. Thank you very much for sharing. Also, there is NO OTHER BENEFIT from doing business with them. At least from us you get guns at wholesale prices.
Not if you are smart. facebook.com/groups/584393946588796
On top of that they pay switch and bait as you pay them if you don't keep up with the balance they will stick it to you
Thank you for sharing! I found your page from searching for Vivint reviews, which I very much appreciate - as well as your other content!
Glad it was helpful! I hope that consumers will get wiser and purchase NO-TERM-CONTRACT systems and just own their equipment.
Lol 😂
I was a technician for Vivint for about 5 years. You’re right, it’s actually ridiculous how much they pay their sales teams. The sales manager from our office probably made around $500,000 a year. That comes from his sales, his teams sales, upgrades on equipment, and so on. Yeah he’s a great salesman, but I was assigned to most of his sales because he liked me I did good work, but only make around 40k. I was also paid by commission oncall day and nights. We’d be in houses finishing installs sometimes past 12 am because they sold the job at 8:30 pm. They get pay raises each year, while we get pay cuts and more responsibility. I’m glad I left and am moving on to something better.
Thank you very much for sharing. I've got no problem with people and companies making money. When you couple the complaints with such an arrogant sales team, you know that the directives come from the top. This is probably why they have already had to change names at least one time in the last decade. I've replaced a few of their systems over the years and there is simply no reason for them to cost what they do.
@brand solo @Security AllStar, I'm a current Vivint Technician going on three years right now. The sales team makes a lot of money. I, however, make a lot of money by maximizing my opportunities. Every job will come with its ups & downs; it comes down to whether you feel valuable to the company. I am always honest with the customer; some proceed with the installation, while others don't. I build value in myself and build solid connections for the future. You can make as much money as those individuals, but you must work hard and seize every opportunity.
Should’ve done sales
Because the ones outside working all day on only commission and yall just gotta put up the cameras😂
@@NoahsBoatWhy?
Also work for vivint. Lmao your right they pay you well for doing your job well what a concept
....and I was wondering if I should do another VIVINT cartoon and you just confirmed it. Not one single VIVINT employee has addressed the mad customers, the ridiculously long contracts, the hundreds if not thousands of BBB complaints, the name changes to apparently get rid of the old bad name of VIVINT, the lawsuits with other security companies or the customer complaints put right here in our post. It all boils down to money with almost every single VIVINT employee comment and that is very revealing. Thank you for helping us make up our mind.
The contract thing is an indeustry norm. Complaints came from shady sales practices that are in no way exclusive to vivint door to door on general produces that outcome. Your not required to get a contract when a company agrees to let you pay for a product through a lender the lender wants a guarantee they get there money. When a company creates 100k new accounts a year not everything is always going to go perfectly I agree with the fact there should be more oversight in regards to sales practices but again if I can work 1099 and pay 10% in taxes versus going w4 as a commissioned employee I’m going to go with the former. You can read the reports about vivint aggressive move changes on the sales side. they fired a quarter of the door to door sales people for the sole purpose of addressing customer issues. As a journeyman electrician with low voltage specialty I am just as critical of the sales teams. Taking anecdotal evidence from a sales rep is flawed 90% of sales reps within the company make less then 30k a year. I can also promise you techs absolutely encourage firearms ownership as I tell people it lets the customer know where to point the gun. You can copy and paste the exact same complaints on a video about ADT and especially brinks their customers are sometimes waiting 3 month to and 10 missed appointments to get help. I understand where you are coming from but as you have already said your in a different form of security having been in the industry myself for 14 years I’ve seen the ins and out of most of these companies. One more thing accountability is important and if I can make 100k installing cameras for this company I very much want them to take criticism and grow as a company
@@TaraSmallss I do appreciate a logical answer. I've had to "ban" many commenters on this thread because so many Vivint people have called names, been rude and can only throw insults. Soooo, I would refute that it is an industry standard to have a term contract. It is needless. If the service, installation and follow up are above average people don't leave. The only people we have lost over the last 20 years are those who moved, died or had extreme financial difficulty. WE HAVE NOT HAD A TERM CONTRACT IN 20 YEARS. Please understand that a company theology, practices and ongoing commitment come from the top. We have probably had 100 engagements in our company offices for those from VIVINT coming in to be able to sell systems in one of our states. To date, not a single engagement has been about the customer but about the money. I'd say you are an exception to the rule. If you have that type of experience, why are you not working for yourself by this point. We can put you into business making the same money and having the opportunity to actually care about the customer and their needs and offering a full suite of services that actually make them secure, not just giving them a sense of security.
As a previous SHP installation technician, this company is garbage...lmao they just want more people to get into contracts so the managers get all the bonuses.
You do have the option to not be on a long term or any contract..it is optional.
Wow, OK. - so what's the average cost of the equipment up front? I know, it is doubled so the company can still pay their commissions. Our average system is $796 if paid in full up front. OK, your turn; go -
Im getting a vivint system now because of you thank you
Ha, fools folly. Have fun.
What state are you in?????
We have offices in SC and TN but service all 50 states, Canada and some of South America.
And also i would love to come onto your show and debate it with you
I believe I can set that up. I'd love a debate on security products. How do we get hold of you. You can reach us through the website.
Vivint doesn’t just do security, they also include home automation, or what you would say smart home. They add door locks, and garage openers through our app. In case if you ever forget to close the doors or garage you don’t have to make a u-turn just go on the app and make sure it’s closed. You can set schedules for the system to make sure that your doors are always locked at certain times. Same with garage. They have smart thermostats that save energy, and can adjust from your phone. As well as a few other features like the ability to control your lights or electronics all through one simple app instead of multiple. You pay for convenience every time you go to the store, gas station, etc. Security is an added bonus, especially when your not home or if your wife and kids are home by themselves. Guns are awesome when handled properly and are deft useful against home invaders. Vivint allows you to have full control of your house. Vivint is a great company!
With all due respect, Vivint has so many bbb complaints and lawsuits and even complaints on this thread that I cannot agree. Everything you stated about their system we do. Does Vivint do connected Car? Does their system do Alexa and Google Home integration (if people want it)? Does it do access control? Does it have a migration path from residential to commercial? Does it have triple redundancy backups on video? Does it offer NVR integration on video server? Does it offer encryption on all devices? Do you know the answers?
@@SecurityAllStar Vivint has a Car Guard to connect the vehicle with the security system. Yes have Alexa and Google Home integration. What do you mean by “access control”? Clips are stored in a SD card in each of the New Generation Outdoor Cameras. All devices have encryption. You can buy a system for 499.99. If you want to go head to head on the cameras specs I will honestly tell you which one would be better. I’m a technician who installs so I’m not a sales representative but I don’t mind answering questions about the equipment.
And we do solar & insurance as well!! 😉
@@thejacobdean well, it’s about time you caught up to us. What took you so long? As much as you charge folks you should have finished R&D years ago. Any way you slice it up, your contracts hold unhappy customers captive and overcharge for what you consider comparable services.
@@SecurityAllStar can't say we've heard of you but hope you the very best!
Vivint sold me a service I paid upfront the tech came asked me to sign a contract after the installation it was a finance agreement for an additional 2000 for 2 cameras and a door bell I’m outta pocket 4k and it doesn’t even pick up past 200 feet
I'm so sorry. This is apparently their practice. Why can't companies just be honest?
I wish you would accurately display the details that you skip to shame another company. Once again im a happy customer with vivint . I pay more for my stuff because i want a product that is actively responsive, lifetime warrantied as long as i keep the system and crime deterring cameras that still record with no wifi at all and still actively deter crime without it as well
No details skipped, nothing left out. Long-term contracts and inflated prices are not a prerequisite to getting the BEST equipment in the industry.
@@SecurityAllStar but you don’t have the best products, though.
No other company provides the same service when it comes to integration/features/reliability. If you're too broke to pay for the best just say that... Every bad salesman like you will say this line "they're ripping you off, with us you can have the same system for $XX." Your system obviously isn't on the same level otherwise you'd have a top security company in North America with recommendations from US News/Forbes etc.
Humble yourself...
facebook.com/groups/584393946588796
I have Vivint and paid my stuff off. Now all the cameras I buy are off eBay for way cheaper. I like the system, but do agree that the equipment is overpriced.
....and if you decide to get services elsewhere - nobody monitors their stuff.
He said Vi-vent 😂
These folks say it best: facebook.com/groups/584393946588796
I love my Vivint system and I have a warranty on everything and I also just have to make a phone call if I need anything. They are awesome. Money well spent.
If you don't mind paying triple for average equipment then I'm so happy for you.
Apparently you haven’t been with them long. Billing dept is the WORST!!! Horrible company. They were great back in 2013-2015. Got stuck in a contract after that.
Same. I like what they offer and never had a problem. I’ve been watching videos like this to see if I can relate but it my surprise I might be the anomaly
What about these customers? facebook.com/groups/584393946588796
Your literally the south Florida Miami District manager but okay Chris 😂
I hate vivint. Can't wait to be through with them. Never again.
I guess this is why someone started the Vivint and ADT complaints pages on FaceBook. Apparently their BBB rating sucks as well.
This is all about money absolutely nothing to do with service or monitoring.
Soooooo, the information about service and monitoring is a HUGE Vivint problem as well. Have you seen this page? 1000's of customers posted and joined: facebook.com/groups/584393946588796
This dude sounds jelly, get with the times bro. People pay for stuff they want. Maybe market your stuff better and charge more. Financing for 5 years isn’t a problem when most people keep home security their whole lives.
Best way to piss away money is to finance technology that has a planned obsolescence.
Btw financing is not “paying for what you want”. Lmao
Best comment ever. That top comment is probably the most ignorant comment I've ever heard. Things change way too fast today. I'll guarantee that's some 25 year old kid who ate the "financing koolaid" because only cares about money.
I totally got screwed I am trying to get a hold of a lawyer! I even have texts to back so much up I need help and I need to get out of this contract
OK, so contact the BBB and file a formal complaint. It would be your first stem. Additionally, if you go to FaceBook and look up Vivint Complaints Page you will see how a LOT of people got out of their contracts. Hope this helps.
I currently work for Vivint and I’m actually scared for the customers and myself. This company is very bad
I saw on Google that there was a suit for false sales statements. I have a Vivint seller at my house as I type. He tried to assure me that alerting the police would have them come sooner if I get there service, because they contract with OnStar. No disrespect to OnStar, but that would not make these city police dispatch any faster! That alone was a no go for me!
@King Grid why are you afraid please share.
Wow, thank you for sharing.
Ok. Moving on
To where?
Cheap isn’t good and good isn’t cheap
But reliable and inexpensive without contracts can be awesome and Qolsys can be monitored by most any licensed company. Why do you think Vivint cant?
@@SecurityAllStar because we monitor all of our own equipment and have 10’s of thousands people in call centers doing just that. Also you can elect to buy your equipment outright from vivint and not be in a contract. What do you want to be incorrect about next?
Because Vivint makes it’s own equipment. Your equipment is the same as everyone else’s. Vivint’s is an active system. Yours is passive and it can be bypassed by ripping the panel off the wall or cutting the phone line on the side of the house. They are not the same
@@Siahjo920 I'm sure for 3 times the amount of our award winning software and hardware an unsuspecting person could by your equipment that can only be monitored by you for more than the industry standard. Just look up your own reviews.
@@johnratajczak1 OK, so you are probably one of the most ignorant commenters we have encountered. Not one single negative thing you said is remotely accurate. Find a subject you know something about and go criticize that. Start with 4th grade dodge ball. It's safe for you.
I dislike it they don't have good quality cameras when you end contractpayed every thing off and can't put cameras on phone. Sucks
Apparently quantity is more important than quality???
What good system get then
The most reputable companies are selling either Honeywell or Qolsys. Now, Qolsys is private branded under lots of other name brands but we love the Qolsys System. Here is another video link to the system: czcams.com/video/MGdcYqPQBAQ/video.html
Vivint is a scam, I had a bad experience with them, just 12 gauge for security
hey, 12 gauge for security is great but ------ I have a panel beside my bed that lets me know when, where and how the intruder came in and video right beside my bed as well so I know how many perps I'm dealing with. I use the security system as an additional set of eyes and ears because I know my backup is me.
I tried to look at reviews and comments on their Facebook page, the page doesn't let you see the comments. A comment on her suggested looking at reviews on their page, that and Google review are very limited. The sales guy said there is no contract, he assured prompt law enforcement response (he can't guarantee), and that he would be my personal contact, should I need anything. I asked what would happen if he left, he said his manager would take over his accounts. He used my neighbor to give incentive for me to sign up. Weird because I don't know my neighbor. He then said he came over because he saw my daughter playing outside. Which one is it?!?! I declined the service, because I didn't feel nor find transparency to my satisfaction. Although the good views on Facebook were comical.
Dear Diary. 😴
Yes?
OMG is he gonna say Vivint in different ways each time. Geeezus pick one way to pronounce it and stick to it.
Why? Its so fun to butcher.
This entire story could have been told in 1 minute. 8 plus minutes of round and round. GET TO THE POINT!
Didn't have time to - I was too busy talking.
@@SecurityAllStarhahaha should have clicked the transcript and jumped to the end.
I do agree that was a large word salad just to speak your point in 30 seconds.
Vivint telephone customer service is horrible!
...and apparently their businesses practices.
Hey dude... decide on which way you want to pronounce "Vivint" and stick with it! You are not cute so cut through the chase.
We have decided on pronouncing it "LAWSUIT LADEN." Does that work?
@@SecurityAllStar with so many lawsuits, and still kicking your company’s trash in yearly revenue. How sad.
@@MikeJ2525 YOU and people like YOU are the reason VIVeeeeNt has so many lawsuits and complaints. Soooo, what reputable monitoring companies can monitor your equipment other than VeViiiiNTo?
I just had vivint pitch me their sale yesterday bank vs homes are completely different subjects I do plan to get the vivint system here soon unless I find a better company but from what I heard and saw I think it's worth the money especially with having special needs children and a wife scared to utilize the firearms we have even though we're uscca members...you talk about getting ripped off by them and maybe I will maybe I won't I don't know your company or quality but just as a general comparison look at a Les Baer 1911 next to a Rock Island 1911 same exact pistol but ima going to take the 1911 that's atleast 1500 bucks more because I know that im paying for quality
So, look up Qolsys and the 12 million users who use the Alarm.com app. Vivint doesn't even come close to the users, awards, security or options that are available on the Qolsys system. That being said, if you had an option that was better than a Les Baer but had no strings attached and was 50% the cost, you'd buy it. That's what we are with Qolsys and the Alarm.com app. Again, we have the most downloaded app in the US of A and NO contract.
@@SecurityAllStar its so popular because its a crappy 3rd party that brinks, adt and lots of local companies (I’m in california and there are a ton) Vivint makes their own products and more important products that weren’t made with the same state of mind as dollar tree products
@@jshally1852 You really don’t seem very bright. All you can say is insults so we will just give one back. Qolsys and Alarm.com have over 12,000,000 combined users with the largest group of users, the most awards for innovation and security features and have remained number one since about 2006. Your just jealous. The accolades and awards say it all for us and the lawsuits say it all for you.
25 dollars a month. Vivint can beat that monthly. What a joke.
So, have you seen this link? facebook.com/groups/584393946588796
The joke on what exactly?
Before or after you pay off the equipment? Lol
as a vivint sales rep no we can’t😂 unless they get one doorbell and a sensor or two
Love honesty
Math isn’t adding up right .
Which part?
Quick note on this, they’re investing into their reps. They’re taking a loss and relying on service tenure to make it back. Average customer stays years after the contract is over which could be a testament to customer satisfaction
All I can say is look at this link and the thousands of BBB complaints we hear are filed every year: facebook.com/groups/584393946588796 (no one can argue with unsolicited complaints)!
It's because no-one can monitor the lousy equipment. It is not because of customer loyalty. Their customers say it best here: facebook.com/groups/584393946588796
Vivint has the best tech in the industry, it’s like being mad at Apple for charging more for better products. The reason yours is cheaper is because it’s generic off the shelf equipment most local dealer sell…
lmao im waiting to tell the vivent guy coming to my door to fuck off..3 to 5 year contract costing thousands..and apparently its hard to cancel contract..fuck vivent..ill get generic equipment that does the same job..and a gun for less then vivent
He talks too much but I had Vivint for four years and its no better than ring or nest unless you need someone to install everything for you. He is right on I would never recommend anyone sign a long term contract. I couldn't wait to be finally done with Vivint. I have way more home control over my security system now at a fraction of the cost.
So, you are truly the biggest idiot or liar on the commenting section. There are over 12 MILLION users on the Alarm.com app and the Generic companies like Brinks and Monitronics and Security Central all use OUR SAME EQUPMENT because it is encrypted and beat the hell out of the VIVINT second class garbage for the last 15 years at ISC, ASIS and all the major trade shows. When VIVINT starts caring as much about people and safety as they do about profitability maybe they will stop having lawsuit after lawsuit from people who HATE their dirty practices.
@@joeshaw9354 Nest doesnt have an alarm or spotlight / smart deter. Ring cameras aren’t even 4k lol not to mention they don’t record 24/7. It sounds like you cancelled instead of upgrading, vivint’s newest equipment is the best hands down.
Then how has it beat VIVINT at the tradeshow awards? www.securityinfowatch.com/alarms-monitoring/alarm-systems-intrusion-detection/alarm-system-control-panels/product/21231661/johnson-controls-security-products-formerly-tyco-security-products-qolsys-iq-panel-4-from-johnson-controls
Had a nice kid from Vivant show up yesterday. I had a good 3 hour talk with him on a human level. But I am NO SCHMUCK ! I like the kid, truly but he is barking up the wrong tree. Wish you folks server the Charlotte NC area. I appreciate spreading and upholding truth. God bless you folks !
We do service all of NC so if you need anything, please let us know.
As a business owner I personally wouldn't have made this video. Pretty unprofessional.
Do explain why?
@@SecurityAllStar to begin with you undermine the actual specs of the equipment people will always buy the Vivint system because they are worth it and it shows how unprofessional you are by the underhand tactic you used in saying “you can buy a full fledged system here for 4-800$ “ you not only completely disregarded the equipment the ability the features and perks of owning either system but also used defamatory claims like “that’s how you screw over the American consumers “ and you sure as hell are lucky that you had the the judgment to not mention names if nothing else or that company which you state “survives off of monthly payments” would of ate your entire company and merger little Chanel with it .
lol you dont care about the avg guy then douchebag
@@SecurityAllStar talk good about you competitors, and explain what makes you different from them, that’s a better way to make this video. People hear some guy talk crap about a much bigger company, and naturally people will assume the worst.
Been a vivint customer for 4 years now and I can say I’m honestly pretty happy. Not the best but surely not the worst. Smart door lock went out and they replaced for free. Window sensor was replaced fairly easy process. Little bit of troubleshooting and they replace what doesn’t work. Yes our system was very expensive but I don’t regret it. I plan on being a lifetime customer.
Have you looked at this page: facebook.com/groups/584393946588796
FYI, when Vivint goes out to replace a defective device your getting refurbished equipment. (VCE) Vivint Certified Equipment. After any service call you should ask for a copy of the work order. It will show you the devices was pulled and replaced.
WAS there a point made? All I heard was pissing & moaning. I had to stop watching... I'm still confused.
Hmmmm, missed the piss? Moaning is usually an unintelligible sound. Was there something you didn't understand?
As a Vivint sales rep I have to say you got a lot of information wrong here. Especially how you pronounce the name.
So feel free to phonetically place the name here. Why be so generic?
I can’t stand my Vivint I prefer ring
What do you like about ring? We are getting ready to share some more about the Ring security issues.
Lmao what he doesn’t tell you is that every company other than Vivint uses mid or bad quality equipment, anywhere from 360p to 1080p. Vivint uses 4k night vision cameras with people and package detection 2 way voice and deter functions. Thats just one aspect of their system that’s overall better. Vivint also doesn’t rely on WiFi like every single other company. All products are Vivint made and not 3rd party equipment like adt and brinks. Of course they’re cheaper they should be. The second your router updates at night , someone cuts the box on the side of the house your entire security goes offline. You don’t worry about that at Vivint 😂. Vivint is also the only proactive security company while all these others are reactive. Would u rather stop a crime before it happens or just get paid cause it happened. This guy is an idiot and is trying to scam you for equipment that breaks in a year. Vivint also has a life time warranty on its equipment. Of course the course of your life you save anywhere from 10k -30k with Vivint just one security by avoiding getting new contract and equipment like you do with ADT n Brinks. LMFAO DO YOUR RESEARCH BEFORE YOU LOOK STUPID. It’s a smart home company not a 3rd party security company where u don’t even know where your equipment comes from 😭😭😭😭
Hey "LMAO" dummy - all one has to do it go to Facebook and type in "Vivint Complaints Page" to see the thousands of complaints. Recently, we have begun to regularly pull out Vivint equipment because people can't get VIVINT to service it, the cameras won't stay connected, the prices are high and people pay 3x for junk. We just hired an x Vivint sales executive who says the company has bad practices and would NEVER recomment them. They changed from APEX alarms. apparently lost their 2GIG contracts for something like bad practices and went right back into business destroying their own name again. You jumped in on the loosing side of this argument. Just look at the ex-employees on this thread bashing their practices. You got in over your head here.
I understand some of your points but this video is insanely unprofessional which in my opinion ends up loosing your credibility has a business owner.
You know, at this point we are in a place that I care very little about anything but being truthful. Maybe you should research us a little.
We understand that some people can't deal with straight talk. The truth is in the awards at most of the tradeshow and the numbers. www.securityinfowatch.com/alarms-monitoring/alarm-systems-intrusion-detection/alarm-system-control-panels/product/21231661/johnson-controls-security-products-formerly-tyco-security-products-qolsys-iq-panel-4-from-johnson-controls
My god. 5 minutes before you even get to the point
its a long point.
Maybe get your thoughts together before making video….
I really did not have to, the mad customers did is for me.
but but but - well, these folks did it for me: facebook.com/groups/584393946588796
This is hilarious 😂 I work for vivint and the reason why your stuff is cheaper is because your stuff is not going to work when people need it the most. Dude get out of here with your bs. Vivint is not a security company we’re a technology company.
yea a tech company overcharging you and making you get in a long ass contract..just read bbb complaints and your tech seems to not work for alot of people and your customer service is apparently shit
Hey VIVINT, can you explain why we have beat you the last 15 years at ISC and ASIC and our equipment regularly destroys you with awards from Frost and Sullivan and independent studies? I'd love to hear the reply as to why you are getting your ass kicked by our hardware??????????
@@SecurityAllStar dude I have never heard of any of those random lil award shows you’re promoting but u.s news has us as the best home security system of 2021 and 2022 and I guarantee whatever 3rd party using, degenerate and ignorant company you work with isnt on the list of a company that is relevant.
Where is your nba arena lolol
@@nattt5614 usually what you get when you have 2 million customers. How many customers do you have😂
@@SecurityAllStar stop calling it your hardware 😂😂😂 dude your company sucks lol stop flexing with studies that no one reads and y’all pay for lol
This is just embarrassing. I can’t believe someone could even post something like this.😂
Do explain why? Lots of Vivint customers seem to agree with these posts. It's embarrassing for Vivint to have not treated customers better.
LOTS AND LOTS of people are agreeing. Are you looking at the comments. It should always be that we care more about people than the profit. Prove us wrong!
I have been with Vivint for the past 5 years, every single time they had to come and fix/update/replace equipment not only the technicians have been very nice and professionals but the systems works great. I tried ADT before and they were super expensive and I felt pushed to get their equipment.. very unprofessional.
I understand you are trying to keep the name from being destroyed but the BBB complaints and lawsuits and aggravated people seem to keep piling up: facebook.com/groups/584393946588796
Vivint has changed and grown huge for the better over the years. It’s one of the best companies to be.
Then why all the lawsuits, complaints and pages put up like these? facebook.com/groups/584393946588796
Viviant is a fool! Spend all that money but can't use your equipment if you decide to leave, who cares how good your technology is if I don't own the merchandise, at least with apple u can change phone compa.
...and our security system is the same way.
This whole video feels like an outright cry for help haha
Yes, by all the customers posting below who have had bad experiences. Help them.
It is, for these people who got screwed: facebook.com/groups/584393946588796
Stop Telling us About the Labor Pains SHOW ME THE BABY.
Which one?
This guy rambles all over the place. Couldn't finish the video. Kept getting off track.
😴😴😴
It keeps getting better. More to come.
This is the most biased review. You clearly still didn’t have the product or even get the chance to touch or use the product. 2-4 months. I’d love to know the financing prices. Uneducated people are a different form of comedy.
Not to mention you’re using exact phrases from the same person you called arrogant and making that the review point.
Sooooo, have you looked at this: facebook.com/groups/584393946588796
Get your facts straight and educate yourself, there is so much that you are leaving out of this. As well as exaggerating the numbers to which vivint reps make, I don’t see you busting your butt and walking around to service areas with a great reliable system. Instead of making a hate video that has false information maybe you should sit down with Todd Pedersen the founder of Vivint. Also maybe learn how to pronounce Vivint correctly.
That would be because the Vivint sales reps were bragging. If there is anything misconstrued the finger needs to be point back at Vivint for a lack of veracity. You seem articulate enough to tell the difference between "hate" speech and loving Americans enough to keep them from spending 3 times what they need to on equipment. Sooooooo, tell us about the owner's net worth? Like 2 billion? Yes, I'd like to ask how he feels about making 2 billion by charging 3X what the equipment is worth. PLEASE READ: www.fox13now.com/news/fox-13-investigates/fox-13-investigates-video-shows-vivint-smart-home-salesman-making-false-claims-cited-in-adt-lawsuit#:~:text=ADT%20has%20filed%20its%20lawsuit%20against%20Vivint%20in,pay%20ADT%20%2410%20million%2C%20according%20to%20court%20records.
@@SecurityAllStar Wrong again :), we manufacture and price our own equipment you’re in no place to say what our equipment is worth. Goofball
@@SecurityAllStar nice. Using an article from 5 years ago an event that got multiple people fired. Same with every other lawsuit vivint has had come their way. What you don’t want everyone to see. The fact that we’ve won awards from Forbes, Buisness Intelligence Group, and US news for excellence in customer service, Innovation, and the best overall security system. The fact that vivints summer sales reps collectively raised 1.2 million dollars for those without homes and schools in costa rica. Vivint gives back supporting autism awareness. What other ways are you going to shed negative light on vivint. What else do you have. Every single argument you make is incorrect or tells half the truth. The only legitimate point is that your system is cheap. Congratulations you’ve traded quality for cost. What else you got bottom feeder
@@Siahjo920 So what are your credentials? You start and then I'll share. Jealous aren't you?
Vivint is not a good company.
the complaints page on FaceBook is off the charts
You're doing a lot of talking, but saying NOTHING!!!!!
Then maybe you didn't finish?????? Lots of people who got ripped understand.
First of all. If you're going to review a company learn to pronounce the company name correctly. You would want that for your company. I have a Vivint system that I'm happy with. I paid a fair price for it. The installer was phenomenal. I would highly recommend them.
If you're going to bash another company to try to promote yours, you might at minimum get your facts straight. You do not have to sign any contracts whatsoever with Vivint. You can buy your equipment outright. You don't have to sign a contract for monitoring. Yes, they do promote financing their system and yes you will pay a lot of additional money. But that's not required.
You spent about 7 minutes of an 8 minute video babbling.
And good for Vivint if they have a plan in place where they can make good money and their executives and reps can make good money. Good for them.
You simply came across as another security company who is just jealous of their competitors success. Sir, you pretty much embarrassed yourself on this video.
If you consider fair 3 times the market value then so be it. Vivint cannot defend itself anymore: facebook.com/groups/584393946588796
Just looked at your website and not one of the products on there is better thang anything vivint has. Y’all even use Vivint’s old panel from 5 years ago😂😂
Sooo, don't get close to defamation. No, VIVINT is proprietary and the panels new model we use has only been in the market for about 5 months. What's your favorite hobby? Post about something you can grasp.
Learn to say the name of the business before you review the company.
Imagine if you can’t pronounce Glock and you try to review their gun. You loose all credibility.
I own more guns than most gun store owners. Still think professionally monitored home security is the best way to go.
Years ago, you didn’t sell smart home, security, Solar and surveillance. You’re also not factoring in years and years of monitoring. You have no idea what the average contract value is to Vivint.
Only these people care about that absolutely dumb comment: facebook.com/groups/584393946588796
Boring 😂😂😂
Any Vivint customer is month to month and you can cancel it anytime.
...and now another lie. You are required to purchase all of your equipment up front in order to be month to month and its about 3x what the equipment is worth. Next, Vivint, like other companies, encourages their sales people to trap unknowing customers in 3-5 year contracts. This is the 3rd time I'm posting this for you since you are trolling everything on our page. I'd bet money you work for Vivint: facebook.com/groups/584393946588796
Get 2 the point dam bye
Ok, bye
Vivint has better equipment than any other company sir.
So, I'd believe that the Ferrari is better than any other car but if your technician is a moron, there is noone around to service it and your cost is more than any other car, you just have a big turd. We no longer have to defend or deny the garbage Vivint is laying on people. The customers say it all: facebook.com/groups/584393946588796
Worst video ever! Ramble on and on… Geeze!
I wonder why so many people agree with it?
Yep! He could have shortened that bad boy by 7 minutes! Plus I’ve had Vivint for two different homes and find them
To be much better than ADT and very reliable and great products!!! This guy is shameful! I like paying for 24/7 monitoring service. Also, if you finance the equipment, it’s zero percent interest and you can pay the equipment off faster if you want!!! VIVANT IS A GREAT COMPANY!!!
S00000000000000000000000, one for Vivint person steps up denying the irrefutabel evidence that there are lawsuits, complaints, mad customers, ex-employees that trash Vivint and all right here on this thread. Just look at them. In fact, just look at this link with over 3,000 members complaining about Vivint: facebook.com/groups/584393946588796