I’ve Had Enough I’m Quitting ….
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- čas přidán 5. 03. 2024
- I’ve Had Enough I’m Quitting this boat repair these clients have become unreasonable and its not worth moving forward with fixing their boat! Sometimes you just have to cut your losses. This is really happening live on the dock .... Matt walking to give them the template that he made.
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So thru the years many of our clients have asked us how we "manage the chaos" of Our Boat Repair Businesses! Our videos are made up of projects we are currently work on! You may also see food and drinks sprinkled in since we LOVE to eat! 😁
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#boatrepair #yachtrepair #quitting
Tell me how many times has this happened to you unrealistic customer expectations? My spidey senses were going off from the beginning but Matt just wanted to help these people! It got to be way too much and it was best to say NO more... we hate to do that but ....
I greatly admire your patience in that situation. As for me, I'm VERY thankful that I don't deal directly with customers anymore. This is especially true, since there seems to be an epidemic of unreasonable, untruthful and entitled people out there in the general public now days.
@@lesb3481what has happened to our world seems it’s only getting worse! Even these young people have this entitlement attitude!
Explain "entitlement attitude" What exactly are you saying they are acting entitled to? This video offers no specifics, and one side of a story.@@WillFixThat
@@SpaceMulvathey have an expectation that is not necessarily attainable and just keep put their hand out for more and more but not doing more to improve themselves! Wanting you provide more to accommodate them.
Cowboy chances
Your a good man. Don't let one Dbag get you down. It is rare to have a good honest mechanic with integrity such as yourself. Stay the coarse be safe and God bless.
I appreciate that … as we say Team US! Next! 👍
My son is an electrician in Key West. The stories he can tell are unreal!
The amazing thing Sally is that we can’t make up these stories 🤣 it’s real life!
In 25 years as a machine shop owner i have had this same experience 3 times. I know exactly what you are feeling. All of your hard work that you won't be paid for, all of the sleep you lost, heartburn, headaches and worry. Don't let it bother you too long. You are a great business owner. I can see that by watching your videos. Believe me it is not you or your employees, some customers are impossible. This unfortunately won't be your last one. One thing I wanted to absolutely applaud you for was your comments about not taking your frustration out on your employees! They are great people and will understand your sour mood the next few days, but don't deserve to have their heads torn off because of some jackwad customers. Keep your head up and you'll get through this!
David,
Key largo
Thanks David … you can hear me cheer Matt on when we went to deliver our product that he worked on! This is Karriann I let the client know so Matt wouldn’t have to have that experience too since they needed so much hand holding up to the point 5 weeks! 🥴 Matt was keeping it from me until that morning and I had to intervene but really I didn’t intervene they called me to discuss as well 🤣
@@WillFixThatBoth of you deserve a kudos for all of your hard work! I swear to God someday days being a business owner makes you feel like you're running a daycare for some customers!
@@davidkoch6064being a small business owner is not easy it’s one of the reasons we share these stories real life happenings … you can’t possibly make this sheet up 😂
Like being an Architect. You work hard, use every tool you have, suffer through the indignity of plan check, deal with underqualified builder and never get an invite to the grand opening party. Like losing a child.
It's obvious from your videos that you are a very calm guy and most likely very pleasant to work with and for. Some people are not.
Paul you’ve been watching for a bit …. We hate to rant but it’s the truth … these videos are made up of real life events this is not rehearsed! We can’t make this stuff up and life is too short!
exactly. Some people wake up in the morning with the goal to make you as miserable as they are. One of many lessons I learned in the Navy@@WillFixThat
If it makes you feel any better and I sincerely hope this will, I've had my own business for a while now and no matter how professionally, graciously and expertly you deal with your clients there always that one client that refuses to approve of the job I'm sorry to say. I'm in the real estate business in Florida but I've had several boats and plenty of experience with captains and marine mechanics and I can already tell I'd hire you if my boat needed work.
I also sell real estate and Matt and I have worked hard for our reputation on this small island and people refer us cause they know Matt is the guy that goes the extra mile! It’s part of business the bumps along the way!
Toxic people can't be helped, It's best for you to move on as fast as you can.
Exactly 👍 …. What a relief!
I was in the construction business for 25 years! I knew at the time of bid if the job was going to be an issue! It’s a gut feeling that you learn over the years! They got screwed over before and they think everybody is out to screw them!!
Yes I read guts better than Matt when they start calling us every day then I know it’s not going to work! Or if they need too much hand holding while we are waiting on parts! It’s a red flag!
It’s been my experience that contractors myself and friends have dealt with are a problem 10X than the customer
I’m glad you shared the boat at the end, I’m pretty sure most of us watching are either in the industry , boat owners or marine enthusiasts and I think seeing a really cool paint job is a really fun way to end a video
Thank you 😊 appreciate the feedback.
Well said, you guys are great! God Bless! Happy St. Patrick’s Day!
lol just realized today that St. Patty’s is on Sunday! Wow wait until you see Sunday Video 😭 title is ‘We Failed’ 🤕
I can relate! I (used to) do mobile marine repair but it took one client like you guys had to make me give it all up. Its really sad when some customers think they can be rude, condescending, verbally abusive, in any way shape or form to those willing to help them. Nobody is your slave or beneath you. Nobody.
Yup we won’t work with people like that …. If you call and are rude I tell you find someone else!
I’ve run across a lot of mechanics that are beneath me. I was just working on cars at the church yesterday and gentleman wanted me to look at a car where oil/tire change shop said evaporator and condenser was out. Sounded odd to me either would go out versus other items and both go out at the same time. Tire change center wanted over $1500 which if evaporator is stuck under dash not completely unreasonable. What is unreasonable is the attention to detail needed on a job to avoid a very costly repair. Turned out to be a loose inlet valve.
That job along with others they have said needed brakes and rotors with 70% pad life remaining.
Moral of story, every single mechanic out for the money with a lack of integrity or attention to detail is beneath me.
And should be held to task at all times
@@hugoglenn9741 I don't really think people are beneath me .... we are all learning every day!
You know I was 100% in your court till I seen you beating on that steering wheel with a rock and a pair of pliers. You kind of lost me on that my friend.😂😂😂😂
That’s ok … just means you’re probably new here!
Props to him for being the bigger person and holding his head high. Also it's really nice to see you're so supportive to him. Great team. 👍 Also anything you can swing is a hammer. 😂
We have a note on our fridge it’s been there for several years it says “Team Us” cause we can’t do it by ourselves! Yes it’s about our team! Agree about anything swinging is a hammer if needed 🤣
I was an architect, builder. While employed full time my great friends of 20 years demanded that I do their big deal remodel for them. I explained that it would take too long, be too expensive, they would hate me and possibly divorced. And that is EXACTLY what happened. Until they sold the house and CLEARED OVER A HALF A MILLION DOLLARS. I did not take a salary and did not make a cent during the process. Sadly, I never got the opportunity to make peace with them. They joined a health club and after five minutes on the treadmill my pal dropped over dead. She sold everything, moved to Dana Point and married a retired golf pro.
Sounds painful Larry we’ve had the same happen to us! We’ve cut the ties too with who we thought were friends. How come people don’t listen to the professionals? Best thing we did was walk away!
Keep up the good work , and keep moving forward
Yes Sir … tough the days going thru it but yes keep your head up and say ‘Who’s Next’ 🤣
Amen, Matt! Listen to your better half! They have women's intution.. Keep rolling and have fun WFT and keep choosing wisely! 👍👍
Yes live and learn 👍
@@WillFixThat 👍👍
@@WillFixThat Thank you for mentioning about listening to your wives or females around you. They can give you feedback that you and the men around can miss.
I gotta get one of those 2 in 1 channel lock hammers!😅
Great video.
Just subbed.
Peace
Thanks for watching … yay! 😀
I had a huge laugh when the guys used the rock to remove the wheel. I would have done the same thing but it was funny to watch.
Yup improvised and saved the customer $$ less time going back & forth for a hammer!
It happens, unfortunately.....
In my experience, its becoming much more frequent too. 15 years ago I rarely got a complaint....
Are you getting more complaints now too …. Plus Amazon has made people think that you should be there the same day that they call.
You do such a great service. I wish you could take care of my boat! Don't get upset about a customer that can't be satisfied. You do a wonderful job. I respect your work. You care... Just move on...
Thanks Joe you could move your boat here I’m sure we can find a slip 🤣 yes just have to weed thru the sour apples!
My terms and conditions list grow with each and every client. One way to keep a good work relationship is to let the client sign off work done each day,specially if there is more then one contractor working. No sign off,no work the next day and standing time is charged,its what they sign up for when they sign the quotation complete with terms and conditions.
Well said! Some people are just difficult. 😣
@@WillFixThat Once bitten,twice shy
@@desertchild3550 Exactly .. otherwise its considered insanity if we keep doing the same thing over and over!
I to work on boats at huge marina and have encountered the same type people and like you sometimes you cut your loses and walk away. 99% of my customers are good while some of them think I should wait a month to get paid. Most of the time the ones that delay paying are my wealthier customers. I do have a rule now don’t ever pick up on something somebody else started working on. It usually turns into a disaster. If someone starts the jobs then walks away it usually one of two things. They got into a project that they had no idea how to do and bailed out. Second they screwed something up and didn’t want to stick around and deal with it. As I’ve got older I realized I have plenty of work doing basic things were I can go in get it done and move on. I don’t like getting into waiting on parts to be fabricated by someone else because if they are late getting it done guess who the customer blames. We have a thousand boats at this marina which is way more than I can handle so let someone else deal with the pain in the butt stuff. I use to take on anything someone ask me to do. Now I’m very select.
💯 YOU are exactly right on every point in your write up! Appreciate the feedback! No customer likes paying twice for a said repair when the first guy screwed it up …. You never win!
" I do have a rule now don’t ever pick up on something somebody else started working on." Good rule to have, and I'm learning that myself, because the previous guy probably walked off the job due to the customers attitude and behavior. I just recently started walking off job's mid repair, but only in the most extreme cases. Case in point, had a dryer repair 3 weeks ago. I don't mind dogs but the dog as this home was hyper as hell, and kept grinding its snout into my balls. I asked the lady several times "Can you please put the dog into another room while I work on fixing your dryer? She kept telling me it's ok, he doesn't hurt anyone etc. Last straw was the 5th time I'm on my back and again my balls are getting pushed in from this dog. I forcibly said lady get this dog the hell out of here right now! She exploded on me telling me how dare I talk to her in that manner. Jesus H Christ!! Thats it, I didn't say anything, just got up, packed up my tools and left without a word, with the dryer disassembled, and the whole time with her screaming, "Where the hell you think your going!? I'm calling the police. Some of these people are beyond insane anymore!!!!
I ran a garage for 25 years you can't make everyone happy. I tried also you did the right thing. Keep up doing the job right.
Exactly…. It was the best decision!
Sometimes it's better to cut your loses and move on.
Best of luck to you and your team.👍👍👍
Your exactly right! Best thing we did.
You did the right thing 😉 and now you can have a piece of mind 😁😉😊😊
Thanks TopNews … amazing the relief just saying the words!
One bad apple doesn’t ruin the whole orchard but it definitely stands out!!! Some people are just jerks!!!
You’re right 100% but unfortunately they really put a sour taste in your mouth!
@@WillFixThat yes they do. Sad how people can’t respect people. Especially ones who are putting in a hard honest day like you guys!
@@TaylorTaylor-yi4qdvery true … we just have to weed out those sour apples! 😂
@@WillFixThat 😂 preach!!!!
Nice puller you have there
Thanks 👍
What a bunch of pros, using a rock as a hammer.
Improvised to save customers time and money using rock. Plus it showed our young man a work around in a pinch!
Pounding with a pair of lock channels and a rock? lol what a tool.
It worked … but more importantly it showed our young mechanic to over come when you might not have the exact tool!
Glad you stepped away,sometimes that’s the best thing to do for yourself and your sanity 👍🏼. It happens all the time, you can’t please everyone. I’ve been in business since 1999 landscaping. I also let my wife deal with conversations in situations like this. Great job buddy you just keep doing you👍🏼
Boy I was taking over that situation when Matt told me that morning what was going on the customer started calling me at 7am with his questions. I kindly answered and said when I get to my office I’d be glad to call him back! I had Matt in the room with me and I dialed and let them know that they could find someone else! They said their only complaint was that we didn’t let them know when their part would be ready …. Heck we didn’t know this was a custom build! lol they drove the builder nuts too! As I found out that morning 🤣🤪
On the aviation side of the world you run into the same type of people.
Not sure if it’s a type of people or just the world …. 🥴 somethings changing
Good job 📐📏🧭⚙️Ⓜ️👁️
💃 🕺 🤣👍
Very nice Viking! 👍👍😲😲
Thanks 👍
@@WillFixThat 👍👍
There is no pleasing some people---- You are correct to walk away !!!!
Exactly life too short for axxholes.
Firing a customer is never easy however after watching you for a while i believe the customer deserves to be fired your a good man.
Thank you… we try …. Best thing we did! But, seems people are just getting too demanding! It’s getting to us! We talked about it today on video.
I once referred a grinder customer to a competitor.
lol love that …. Why not? We get jobs referred to us by other mechanics and sometimes we are cleaning up their mess.
Some people are just sour. Best to cut your loses and move on you will feel much better. BTW, I like hammer, I mean rock. 👌
Improvised to save customers time and money using rock. Plus it showed our young man a work around in a pinch!
Sometimes you just have to fire your customer. Unfortunately, you learned after the fact. I remember once telling a prospective future customer to please purchase from my competitor.
You are exactly right 👍
These kinds of customers are what makes work "No Fun" Get rid of those customers and only work with customers that are positive with positive attitude's:-)
Yes exactly 👍 life too short!
I know your pain had a friend I grew up with known my whole life. Said it was going to be expensive agreed on price. When done only paid me half. Took to court got it all. Cut ties over 20 years now.
Oh sheet …. It happened to us with our mentor and a few close friends so we thought! We cut ties too! The mentor was a New Yorker 🤣
i ought to let you fix my steering captain
If it’s an easy job …. lol 😂
I tell my customers the same thing. It's going to take a long time and it's going to be expensive, if they blink I don't take their deposit. I also tell them that "Fun is not cheap". I am always booked for months in advance. I to do not work for Assh01es. Good video, keep em comming.
Yeah let the jerks find someone else .... you shouldn't own a boat if your not comfortable with the expensive part of boating! Agree FUN and SUN is not cheap
People don’t understand you can catch more flies with honey.
Exactly…. I love the vinegar to mix with Matt’s honey when people get ugly!
The moment he hit the steering wheel with the grips..... bye bye cowboy....
Apparently this is the first video you've watch. Thank you.
Some times you have to fire customers. You hate to do it and do everything you can to avoid it but sometimes you just have to.
Yes for our own sanity …. I knew the first week it wasn’t going to work when the guy called me every day for an update! I said to Matt are you sure about this job cause we knew it would be long! Matt was confident until near the end and then that morning when I got involved and took over ridiculous them calling us so early with demands! I told Matt enough is enough! 🤗
i have fired a few customers. i have also noticed in the last few years most people have lost their ever-loving minds. they want it now they don't want to pay what its worth. we're not eating anything anymore i have been pretty good at screening them out so it never gets started but you can't be 100% on it.
How are screening I normally ask lots of questions especially since I’m not a mechanic!
Always good to see your videos, keep it up! 🙋♂️
Btw, are you currently seeking video editors or a thumbnail designer to enhance viewers, retention, or CTR?
If yes, May I send you a previous work sample?
Yes you can send your samples.
Customer states he is unhappy with the work and is unreasonable so we are walking away,,, as he beats on the center pin of a helm wheel with a rock........ hmmmmmmm
Obviously you haven’t watch us for any amount of time!
Yeah, crappy customers suck the life out of the job.
Exactly and they don’t deserve our efforts!
Walking away in this instance is the way to go.
Sometimes ya'll just got to say fuck it.
It was the best decision 😊
You gotta hammer that wheel while the helm is still on the boat with an actual hammer
We got it 👍
Good job. You can't make everyone happy
Poor Matt he tries like hell where I’m a little less tolerant! 🤣
@WillFixThat I'm a remodeling contractor I've been doing it for 25 years I've gotten be a good judge of people I can always tell within the first 5 minutes of meeting someone if I want to work with them.
@@fatcat-hc4pjI’m probably much like yourself… Matt just trusts and tries to make everyone happy! Good thing we balance each other out 😮 31 yrs.
People complaining about you using rock but they should also note that you had a cover for protection. Anything heavy is a hammer.😅
Basically like I responded they haven’t watched many of our videos! We got the job down and taught our young mechanic a work around 😊
I work in the service repair business (Appliance & Electrical repair) and people are becoming unhinged. Like literally unhinged, and social decorum has reached an all time low. I started a customer blacklist because of how my techs and I have been treated. Jobsites we will never go back too, don't care how much they beg or plead or say sorry. Some us get berated right as we walk in the door, becuase of another companys mistake. Like Sir/Mamm, we are here to fix the OTHER COMPANYS mistake. It's absolute insanity anymore. Thinking of just selling or liquiditating the company and just move on into retirement.
Sooo true every word you said …. I keep telling Matt people are going crazy unless it’s us! We’ve got a do not service list 🤣 we’ve had the begging and pleading and we don’t care it’s too late!
@@WillFixThat " we’ve had the begging and pleading and we don’t care it’s too late!" Yup, and you're stress level once you say no, bye and never go back, goes wayyyy down. Good luck to you bro, thanks for the video.
@@1realtruthrightnow742Thanks for watching and sharing your experiences!
Somehow your channel got removed from my subscriptions. I’m back, LOL
Welcome back! 🤣 Missed You!
Oh my gosh! Using a rock as a hammer?!? Ever hear of the phrase " use the right tool for the right job"?
Sure have thanks for watching.
anything can be fixed with a hammer and, if needed, anything can be used as a hammer
Love it 👍 we improvised and saved the customer $$ and showed our young man a work around!
Brother, if I saw you doing that with a rock, or even a hammer, you would be off the boat in a second. Going to the boat with that part and not a wheel puller is total hacker level.
It’s ok obviously you haven’t been watching long!
You show absolutely no willingness to acknowledge the rock and how it was traumatized in the process of high quality repairs.
@@quantumtechcrypto7080yes thanks for watching …. Don’t really think we need to explain ourselves anymore!
Just today my service manager had to tell a guy that said we were "not proceeding as he expected" that we would GLADLY drop his crusty engine parts off in a crate and he could call someone else- pair of 1550 horse V12's in a small sportfish. Bad injectors, some cyls with low compression, 15 yr old boat with a bunch of corrosion seized fasteners. It will take how long it takes!
Matt running your own business is tough. I have a business in Dallas and it is tough. Sometimes you just got to take a bite out of a shit sandwich and move on. Hope yall have a great day. From summerland key 😊
Yes Shane you’re right it stinks sometimes…. But best decision 🤣 you miss the Keys?
No im here now gotta go back to Dallas at the end of the month. Im kinda living here about 9 months out of the year. Hopefully we will run into each other sometime in key west. Yall have a great evening.
@@shane425cthanks Shane small island but huge cause sometimes you don’t see anyone you know 👍 hope we meet soon!
Pounding with a pair of pliers and a rock...not a good look for a Fix-it Guy. How easy is to have general tool-bag to carry with you? There's always unexpected aspects to any job. I've taken losses and given up clients a few times because of caustic or dishonest personalities. My peace-of-mind was more important than dollars. You did the right thing and were polite by not publicly outing them. You're the Gentleman.
Yup sometimes jobs can take longer than expected and when you get anything custom built it takes time! On this kind of project you can’t be in a hurry that’s how mistakes are made! It was best we parted ways … to many demands and unrealistic!
As soon as they used a rock as a hammer I was out on the professed professionalism. 😮😂
@@oldman5442that’s ok apparently you haven’t been watching very long! It’s easy to judge!
@@oldman5442 monkeys like that break at long of things on the job. They are the ones that usually strip oil pan bolts and wheel lugs and then pass it along to the next mechanic.
I was in the Military, we call that low integrity
You did not watch many handymen. Everything is a hammer.
BOAT = break out another thousand....
LOL we say Ten Thousand.
Sometimes you just have to bite the bullet
You’re exactly right!
So, 1st 4 minutes are u walking. No cart or can't drive ?
Not sure what your asking?
Seriously, no hammer? Ugh ugh
Yes SUCKED!
Mat I know it bites alot but sometimes you have to learn when to walk away from something I know that was a hard lesson for me to learn and a rock as a hammer that's what I call a military hammer hahahaha 😆
Figured you’d get a kick out of the rock …. We saved that guy $$ by improvising instead of going back & forth for a hammer. 🤣
@@WillFixThat oh I love it because I'd do the same thing lol
@@honeybunbandit1this is the job you were really looking forward to us doing!
@@WillFixThat ohhhhhh!!!!!!!
@@honeybunbandit1yup remember that one awhile back … 😮
I tell the guys that work for me to have a basic tool set at least.
Yes of course, Matt’s 2 trucks were broke down in the shop so he didn’t have all his tools. Improvised to save customers time and money using rock. Plus it showed our young man a work around in a pinch!
I don't pay guys for excuses.
@@geom-dx6jmthat's ok you don't need to worry about it!
@@geom-dx6jmyeah get lost!
@@geom-dx6jmyou can carry on right out the door .... go spread your negativity some place else!
Im selling a puller like that on eBay its a maguire 1000
Good luck selling.
Uses grips as a hammer then upgrades to a rock😂 Tools for the job dude!
Thanks for watching
Its not like he has a necissity and needs the boat to get to work. Your impinging on his time table. Just a simple as that. No good deed goes unpunished.
Please stop trying to make your issue ours 🤣 we are here to assist if we can but it’s your problem!
Using a Rock as a hammer???
Yup got the job done!
Using a pair of channel locks as a hammer. Backwater repair practices do not belong on marinas.
It worked and saved customers time and $$.
Would have saved the customer even more if you bought the right tools to the job. You knew wat tools would be required but chose not to bring them.@@WillFixThat
Pisses me off wasting time , a boat with no keys.
Thanks for sharing!
I'm a boater but I will say, there are some nasty people enjoying this hobby.
Sooo true good thing it doesn’t happen that often but when it does 😭
If you use the screwdriver to release the motor from full up a little distance, then you can attempt trim up to see if you can get the motor full up again. If you can the motor is nearly full up anyway.
Also, with the manual release you can left the motor down but you can also manual lift the motor back up again.
I had you at the beginning with your frustrations but a couple minutes into the video you changed your toon and said Mistakes were made all around.
I derive from that comment the customer is not the problem because he hires you to know about technical issues and easily doesn’t know who caused the problem so what’s with attitude. Secondly it sounds like you took partial responsibility later. The customer doesn’t take responsibility having not made the mistake, but as the person accepting money for specific performance the fiduciary responsibility is yours or the other individual that made the mistake, not the customer
Auto correct, comment should be changed to say if you can to if you can’t. Additionally you can left to you can lift
Glenn the other job in this video has nothing to do with the job that we are quitting! And yes the customer was the problem or we would have completed the job! This customer drove us nuts and he also drove the supplier crazy that was making the part for us. Ridiculous demands aren't going to get your service. We didn't make a mistake here.
Hacks
??
Glad you are quitting. Me too. Bye
👋
Use a rock and not the proper tool. Wow!
Yup and got the job done and taught our young mechanic a good lesson.
@@WillFixThat yup, never forget your tools
dont buy a boat if you can't work on it ? or at least know whats going on ?
Yup it helps to be familiar with boats before you buy!
Being around and fishing on big and small boats its just a reality that Most but not all Rich boat owner's don't have a clue and are just ass holes in general. Best to walk away and move on!! 😊😊
You're right about it being best to walk away!
caveman mechanics really people ... using a rock as a hammer ..good selling point on your part
Not really selling … we were improvising to save the customer time and $$ and teaching our young mechanic a work around!
Sometimes you make more money by firing a client.
Exactly and much less stress!