Exclusive Hidden camera investigation: Misleading sales tactics for Bell services (Marketplace)
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- čas přidán 1. 03. 2018
- In this hidden camera investigation, CBC's Marketplace gets hired by a company selling Bell services door to door and discovers misleading sales tactics.
To read more: cbc.ca/1.4556536
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Needs to be a class action lawsuit.
@Hi there sunshine - will never be. Canada doesn't like class actions. They don't even allow lawyers to represent you on contingency like in the US.
Canada is even worse than the US in many cases b/c they try to prevent people from suing all the while they protect the EVIL CORPS who harm us.
Besides, the legal system is just as criminal as the gov't.
Unless you have money, they just run right over you.
The rest of the world gets down on their knees before large corporations. IKEA paid ~40 million dollars to the family of the little kid that got smashed by a drawer in California. In Sweden all the media commented on this, and legal experts said that family would never get more than $3000 if it happened in Sweden and Swedish courts. They kinda looked down on American courts for being sensical.
@@psisis7423 I can remember back to the early 80's and IKEA always put the anti tip device in all tall furniture...I am sure they still do but like most people they never seem to install this device and cry wolf when something happens. USA courts will sue you for farting..they are that bad...how can someone be criminally innocent of a crime but yet can still be sued in civil court....
@@OurFreeSociety bell looks the worst
@@stevethea5250 - yup
Home security lesson #1: don't answer your door unless you're expecting company or a delivery.
Amen. To add I also installed the Ring Doorbell camera. They can either talk to a camera or leave.
Home security lesson #2: don't answer your phone unless you recognize the caller.
Home security lesson #3; don't respond to youtube comments unless you've ordered one.
D Payne how is that home security?
Home security lesson #4:always have a SPAZ-12 in range
Bell trains these people, then blames them.. It's the bell Canada standard EVERYWHERE. Not just one little guy.. lol
Get everything in writing
it's the common thing with scams, just have to look at MLM's and any other form of shady stuff, "We have a policy of not telling customers our products can do health claims." yeah wonder where they get this idea, it's a esy way to hide from thbe blame.
Yes you are right the Bell Canada is a monopoly run like mafia pricing since only company in Canada , but the office & bell customer service is in Philippines , so how can they give good service to us ? & why the Canadian jobs went there ? we pay to have jobs here not there ! who is running this country , philippinos ?
No Bell does not train these people. Its a 3rd party out sourced company. This company "mox1" is part of a larger Umbrella company. Its independently run at the office level, but connected to a pyramid scheme type of head office. I forget the name of the parent company but its some.. MAXX...
But Bell has nothing to do with this company other than they out source their lead generation and marketing to them. Big oversight on their part but just clarifying that this is not a Bell owned company.
It's also the Rogers standard.
Sounds like more of a cult rather than a door to door team
As a call center employee I can vouch that all this is true. We constantly hear customers talk about how they were promised this and that by the sales people. The targets that Bell puts in place are impossible to meet unless you mislead people.
Docter Zaius thank you for your share
I worked in a call center for a wireless company and I advise customers and potential customers to RESEARCH first, then read - yes read, the contract. I have had to deal with the tactics used by sellers at the door as well as in stores and resellers (a store that doesn't have the name of the carrier). Due diligence. Don't impulse buy. I cannot state it enough and this is not just Bell. Research and read the contract. Any doubts, say no, or you have to think about it. I use this method for everything now due to my decade long experience in the call center.
Was with bell for around 5 years and called several times to get some deals never got one about a week ago another company came to the door with a good deal so signed a 2 year contract with them as soon that bell knew about it they called several times a day (around 9 to 12 times was not at home) to offer a deal and I told them it was too late and when the installation was done called to cancelled bell again they were offering deals they cancelled the tv but they did not cancel the Ethernet (learn that bit from the email they sent to get there equipment back) the Ethernet equipment was not mention so wish I would have seen this video a week ago and will not deal with bell again and I'm sure in the long run they will lose customers that won't come back and tell there experience with them I know I will.
And they sub-contract which allows plausible deniability so they face no recourse... I just wish CBC didn't settle and actually went to the top...
Even when you call in to customer service or loyalty you are talking to sub contractors. The company I work for is hired by bell to fill in seats for the contact center. It's all sub contracted in Canada or overseas in Manilla or India. You literally CAN NOT speak to someone who ACTUALLY works for Bell. They will tell you they work for Bell, but it's not true.
The ladies first mistake was taking advice from a saleswoman saying “‘my speed is 50 times more better”
also it was probably her router that was the issue if both providers are that much off.
not entierly. Certain speedtest won't give you the exact speed. my google speed is only around 50mbps but my speedtest speed is over 500mbps. Also, wireless will never reach the advertised speed.
@@Fluffy_Ryebread wifi speed depends on distance from router. the device you are using the router itself and potential interferences. if she wanted to get the 50 hook up a half decent computer over ethernet directly to the modem / router and she will prob get. i have fibre optic with bell and get over 1 gigabit when directly connected to my router for download and upload. while this video has some truths to it theyre also mistaken on how some things work.
Ryan Kim my wireless beyond surpasses the rated speed.
I had a roommate who did this sales rep thing. It was awful because he only got paid like $100 a week and could never pay his share of the rent. He always said he was “close to getting a huge bonus” but guess what never came.
Lol bell scammed me once 15 years ago and hasn’t happened since. Most people still haven’t figured out that bell scams everyone TF? My poor grand mother has the slowest internet I’ve ever seen and she wants me to help her and doesn’t understand or want to switch companies.
I leech internet from XfinityWifi hotspots lol
Any words on the safety of women employees of Bell Canada inside it's corporate premises please ? On September 28, 2014; a Team Coordinator of Bell Canada employed in their Household Loyalty dept. by the name of Brian Dionisio in its premises at 50 Eglinton Avenue East, Toronto was ARRESTED AND CHARGED with alleged acts of sexual assault on a female employee (who was part of the team this man managed) inside that Bell Canada premises by Toronto Police. I SALUTE the courage of this lady as it takes immense COURAGE for a woman to go to police & make detailed statements after suffering such an ordeal. This Bell Canada team Coordinator appeared before the Judge/Justice of peace on June 11, 2015 & signed a peace bond & his charges were dropped. Whether this man, Brian Dionisio is still employed with Bell Canada and roams inside their premises is their decision & I have no comments to make on that. Serious debate must be initiated & continued on the safety of women in corporate spaces in Canada.
Bell is the worst, after I cancelled theirs services, returning the boxes and paid all the fees but 2 years later I got bills from them and calls threatening me that they would send it to collection agencies and ruin my credit if I didn’t pay for the boxes “which I had returned”. Luckily I had kept the receipts but they were still trying to convince me that they hadn’t received it which at this point wasn’t my problem, I spoke with their supervisor and told him that I would be getting my lawyer involved, he started apologizing right away and I haven’t been bothered every again since.
Razz Sher
Now what you had done was the right way of doing things that's how you have to be with some company's Good for you
Same happened to me with Sasktel but after showing receipts all settled. Moral is . Keep damn receipts! !!!
Same here
Same happened to me back in 2006. Seems like they never changed.
This is the reason people are cancelling their cable and getting TV internet boxs.
Wiracocha and VPN services
You still need internet... same gimmick
Thats dumb reasoning. you still need Internet for those TV boxes, at which point it doesnt deter you from these shady practices from the Sales Rep. To be fair, if you go with TV boxes, you tend to purchase faster internet = more con-games with a sales rep.
The answer should be to get educated before you make purchases of any technological kind.
Tyler Smith You don’t need fibe to get speed needed for internet tv boxes and there are companies that offer better deal on high speed internet then Bell or Rogers same goes for phone options just need to shop around on your own and not give in to these door to door sales people
I heard lots have Android boxes
The Golden Rule for consumers regarding unsolicited sales is, _"If they've come to you to sell it, it's a scam."_ Applies at your door, on the phone, and in a store.
Another Golden Rule, _"Don't open the door to strangers. Or talk with them."_
Another Golden Rule, _"Don't answer their calls."_
That's a really ridiculous mindset.
I sell for telus d2d and the biggest difference is we dont lie in our pitch.
We can get fired for making promises.
@@BrybeeASMRI just searched for "telus d2d scam." Lots of results.
If you must take the sale pitch to them, in whatever way, it's a scam. Period.
You clearly don't know what the definition of a scam is 🙄🙄
A scam is taking your money and not providing services.
I have literally hundreds of really happy customers who regularly recommend their friends to me because I dont lie to them and I tell them exactly what they're getting.
A giant company wouldn't be running a scam.
Also
Theres NOT alot of results.
I googled the same thing and it's just people asking if it is a scam or saying its "rude" to have people show up at a home
Which is ridiculous because it's not
It was super common 10 years ago
When opportunity knocks on your door, always be willing to take a chance. Because you never know how perfect something could be.
The golden rule you mentioned above is just a definition for close minded thinking. You're clearly not an opportunist and your thinking reflects that. I can only imagine how you're being taken advantage of in your life because of that thinking, and how limited your life truly is.
This is normal practice for Bell. I remember when I had internet with them ages ago I have unlimited internet with them. When they got rid of unlimited my account was grandfathered in. Every month I got overage charges. I would call them and they would claim there are no unlimited plans. After some time on the phone they finally admit it's grandfathered. They would then credit my account for the overage charge. The next month would be the same. Then when I had enough and went to cancel they wanted to get me into a different plan that wasn't unlimited but would be a discount for a year. I cancelled the internet and my cellphone. I will never do business with them again.
I've had these people come to my door I think 5 times. I'm with Teksavvy an awesome company. The last time I told them flat out "it does not matter how good the deal is I will not do business with Bell. Not even if it was free". They've never come back.
Keep up the great work CBC.
If you're dumb enough to think Bell wont rip you off, you deserve to get burned, No great journalism here,
Shawn Bechard maybe not.. but they're putting on spotlight with national coverage
Well, they bring out evidence.
We can suspect all we want, but evidence is solid.
@Farzaan Ali They are performing with a public service with that money, informing the public.
It seems pretty obvious that Bell uses these 3rd party contractors as a form of insulation from exactly these types of practices.
Adam - Exactly!
Makes sense. It gives Bell plausible deniability. "We never authorized those promises". It's the evil staffing company. Right, pull the other one, it's got bells on.
Just get back at them with android box and pirated dvds.
These third party companies are MLM's. Aka, barely legal pyramid schemes. Check the job reviews on indeed & co.
Exactly unconscionable slippery behaviour
I wish the US had investigation journalism... or just journalism
This show was terminated by the CBC because they did not know how to market it
The 2 , this lady and he cohort Tom lost their jobs as they never met their targets
So unfortunate
There's a difference between 'bits' and 'bytes', phones usually measure in 'bytes'.
Bell is the worst company ever. Once was with them and had the worst experience of my life. Stay away from Bell unless you have tons of free time to fight for your right
Rogers is just as bad. I've fought both companies for bills creeping up for seemingly no reason. I spent 45 mins on hold with Rogers just to CANCEL the service and the customer service rep stopped just short of refusing to do it when they finally picked up. If it's available to you in your area, go with an independent company. The big 3 are HORRIBLE.
Bell IS the worst. I had at least 4 goups of people knoking at my door, trying to sell Bell's Fibe with misleading information. I never had any other telecom company doing this. I cancelled my Bell land line after almost 40 years of being their client. No regret.
Telus is no better.
This training is like a cult and brainwashing session shown here 16:11. There should be charges laid and a raid done from the police like they would do if people were being brainwashed in other cults. Say nothing to these people if they come to your door.
applies to pretty much all of canada's telecom and the joke that is the CRTC.
we have the worst industry among all other developed countries
They came to my house yesterday and today. When they come back, I am showing them this video
As soon as my current Bell contract runs out I'm dropping them immediately
My experience with Bell as a Customer is such that I'd rather use smoke signals than sign up with Bell for any service
LMAO Amen lad Amen practical has always been the “best” method it’s not to serve high maintenance people
Bell has the worst customers service ever.
I used to do sales for Rogers and they do the exact same
Most companies use the same subcontractors for customer service
I've had the same story with Telus. Only after consistently calling them and threatening to cancel all my services with them did I see any changed made to my speed.
Kevin Lau can you tell me how Telus is? I used it once when I went to Canada since I have T-Mobile.
*SUE SUE SUE*
This is one of the many reasons the CBC is important. It is also the reason we need MUCH stronger regulations on business!
more regulations is bad. Just because there is one bad apple in a dozen doesnt mean you have to screw it up for everyone else. Business is already regulated: it took my mom 3 years to open her private clinic so she could treat people. She spent $$$ on things like wheel-chair accessable entrance (it cost her $20,000 and over the course of 6 years she never had a single patient on a wheelchair) and hiring special staff to fulfill special roles.
With the amount of rules and regulations, every businessman needs to have like a law and an accounting degree. Not only that, but you also have to pay $$$ a crapton of registration fees and insurance fees and certification fees and membership fees, the list is endless
The "speed test" is misleading as hell. Most people are limited by their WiFi performance, not their internet service, and will never get anywhere near the advertised speed.
I live in Florida and I did that same exact job for a week for AT&T which is owned by Bell. They taught us the same exact sales tactics.
I'd like to see a class action lawsuit against Bell. I've had this happen time and time again, the only way to stop this is to hit them in the pocket book.
when i returned my equipment to bell the lady working at purolater warned me to keep my receipts and tracking i.d because bell will try to scam you for non returned equipment. And they did. Thanks for the heads up purolator
yeah was told i'd have to pay 264 $ for the router when they get it for like 10 $ each
Dlihc
I had the exact same problem with them. Except I returned it to a bell store a few blocks from my apartment at the time. I made sure to get something from the store that confirmed I dropped it off because they were shady as hell with my contract. The store didn't want to give me anything at first so I wasn't going to leave it there. Then they gave me a slip confirming I dropped it off and without surprise the tried to bill me for it. The originally owed me just over $100 for the extra charges on my bill so I was supposed to get a check but instead I got a bill claiming I owed around $150. Just over $250 for modem and a credit of just over $100. I called them and they ran it on for a couple hours and then they suddenly found the modem and issued me my check. Worst company I have ever dealt with.
i did also keep my receipts, chat transcripts and everything, but this time i didn't have issues returning stuff to Bell. I got $48 back for my last bill. this happened summer 2020.
Undercover Report: "But it's... It's not fibre optics, it's copper."
Bell Rep: "It's fibre to the node. It's still fibre optics. Everything's still fibre optics. Just say everything's fibre optics."
The honesty is so refreshing.
I love your shows ! Its so original.😊
When they were cheering in the office, I thought they were running a penny stock pump and dump.
s h a d ø w b a n n e d - and man was it cringey lol
Kinda reminds me of sleezy telemarketing pep talks.
They are cheering because its their morning meeting. its meant to get them amped up. When they return at the end of the day they have to do what they call "bells". which is ringing a bell and running in a circle high fiving people on the sales they made for the day. All of these young kids are considered independent contractors, but are treated like employees. They dont get health care or anything, and its all 100% commission. But what they are forced to do is come in for morning office hours to drink coolaid for 2 hours and 1 hour at the end of the day to finish their cup.
Lmfaooo wolf of wall street scene? Haha
When they wear coats that say bell on them and you hired them you can't pretend like you know nothing of it.
They hire sub contractors to do everything for them. Even when you call in you think you are calling Bell, but 90% of the time you are calling someone who works for Nordia, or someone in the Philippines who isn't even authorized to renew a $5 discount. Bell actually created Nordia as a separate company just so they can pay the employees less, and when a Nordia employee fucks up because he's under too much pressure to meet quotas etc, they will just wash their hands of any responsibility and just say that it's Nordia's fault. Bell knows alright, they know...
Thing is, when getting hired by these communication companies, you have to sign a contract awknowledging you won't talk to the media regarding anything with the company. Contracted agents, managers, even ceo's can get sued by the company, depending on their contract. Jounalist know this, yet dish out the attitude unjustly for entertainment purposes.
Kholke Holkepolke Absolutely. I've worked in a number of call centers and we're instructed to always refer media to a specific person or department trained to handle that. Try to be the wisecrack that handles such a call and say goodbye to your job and hope it doesn't turn more severe. However...I agree with everyone that I'm absolutely sure Bell knows of what's happening. The guy they showed here was just someone to toss under the bus. Let the buzz settle down and then get right back to it. But when he was bringing in those numbers with his team, I BET they loved him! They didn't care how, it was all about the numbers.
Yeah but if they had nothing to hide and were not doing anything shady there would be no reason to have the employees sign confidentiality agreements. They don't want the public to know how badly they are getting screwed...
Bell knows because they get all the complaints. They only cared here because they got caught and used that company as the fall guy.
Anyone else notice that on the "Its slower with bell" where it shows she has lower speeds that shes not even connected to the wifi XD
a door to door salesman put a hand or his food in my doorway, will get one or the other broken.
@ungratefulmetalpansy Actually, it could be argued as a unlawful entry, so yes, it could qualify as self-defense.
@@rrg019000 ....You're not wrong. 😂
Thank God for shows like yours. I absolutely love when these greedy corporations get exposed. Nothing but greed.
Absolutely amazing work CBC, lucky to have this show in Canada.
I am from UK. I don't know enough about Canadian law to say this is a fact in any sense of the word.
I will say this though, and I welcome people from Canada to correct me if I am wrong, but isn't what these sales representatives did considered fraud? In this country it would be considered fraud, I am sure it would also be the same for the United States as well.
Fraud is criminal deception for financial gain, so you’re right. It absolutely is fraud.
But as they show in the video. Bell will tell you that you should of read your contract. Giving the onus to the customer. Bell needs a class action lawsuit against them.
*Thank you Gary!*
I hate them! They made mistakes on my bill EVERY MONTH for 8 months until I cancelled. Then they charged me for my phone that I brought to the deal. I had to show them my sales receipt and even with that they didn't believe me. I had to send a certified letter to get rid of them. NEVER AGAIN!
This is the reason why theres no competition. We are one worst overpriced internet speed in world. The government should step in and make these lines public. Lack of competition so no innovation and consumers are getting screwed. Bell and Rogers are worst. I guarantee you if theres more competition the prices goes down and speed goes up. Internet is as important as hydro.
The CRTC is partly why these lines aren't public, so the government is directly to blame for the lack of competition
magerageful oh yeah, because everyone knows when the government steps in things get so much better 🙄
I'm so happy CBC made this episode I used to work for Addella which is made.MOX1. They're a cult and very unethical and should all be shut down.
I was duped at a stand alone Bell store. I fully understand I should have read every damn part of the contract, but at no point do I recall the employee telling me my new phone, at $103/month (seriously), was a two year lease and at the end of it, to keep the phone I'd have to pay $640. When I talked to reps at one of the mall locations, they all said that THAT Bell store had received a lot of complaints that they had to fix. For the record, that store is closed for some odd reason.
Holy crap - I had an interview at this exact place. I thought the guy at the very beginning looked familiar, he was wearing the same shirt, tie, and tie-pin when I went in for an 'interview'.
I dodged a bullet turning it down.
I've been a Bell customer for 30+ years. Bell is the most expensive Internet service provider by a country mile, but I've stayed with them all these years because they're unionized and I support unions. I was paying $140 a month for landline service and basic DSL, a ridiculous amount of money. A Bell rep called me up and said he could reduce what I was paying by $20 a month if I agreed to a package deal including a landline, DSL, and digital TV. I told him I didn't even own a TV set, and he said it didn't matter, that I could just leave the digital TV unconnected and take advantage of the price, so I agreed to it.
At no point during any of these discussions was I told I was being locked into a two-year contract, or that the price I had been quoted was only good for six months, after which they were free to jack my price up to anything they liked.
After six months my bills jumped to $180 a month. Repeated complaints to Bell resulted in them cutting small amounts like $5 or $10 off my bill. Meanwhile, they kept slamming me with things I didn't want every time I called, like a virus scanning service at $10 a month, until I'd notice it on my bill and have to call back to have it cancelled. And for the last two years, my voicemail was set to French. I never did manage to get them to turn it back to English. I guess it was punishment for complaining.
For the next two years the digital TV console sat in a corner of the basement in the box it came in, completely unused. I couldn't even cancel my service without being charged for the full two years. At the end of two years I told them where they could shove their services and switched to a much smaller local provider. I now pay $100 a month for a landline and Internet service ten times faster than what Bell could give me.
Bell can burn in Hell for all I care, and they will never, ever get another penny out of me.
NoJusticeNoPeace Sorry to say, Bell itself may be unionized, but most of the people who work for them are not. Most call centres are subcontractors which are NOT unionized or in Asian countries like the Philippines or India.
Yesterday I got a call by Bell, about if I wanted to get an internet service added on my cellphone bill.
The person was also saying that an anti-virus would be included.
First of all, anti-virus don't work through an internet service...
Second, it's McAfee. It's not a good antivirus... an antivirus that the person who founded it (John Mcafee) sold off AND made videos (available on CZcams) making fun of it (Like "How to uninstall Mcafee antivirus").
Telus and Rogers are unionized too...
i never accept something just because of one thing. i'm with at&t, and they've tried to screw me before. a few reasons i'm still with them is because no one has ever pressured me, my bandwidth on my phone is exactly as advertised, and if i'm not satisfied, they always throw me money. not kidding. once cuz of just a few days outage they comped me three months. i'm not saying i'm representative of all users of at&t, but they have my business for a reason.
It should be really sad for a company like Bell to hear that such customers are leaving. Not people making crazy demands on pricing or those getting swayed by competitors, but loyalists whom their salespeople robbed of a few dollars in the short term. Their monthly recurring revenues the Bells of the world will never see again
I used to do this in Montreal And it’s exactly what you guys are showing us
I cannot possibly imagine Bell having worse customer service than Rogers. I had my Rogers account on pause while the building was empty, and then asked them to disconnect my cable box when I had the electrical service relocated. They reactivated the account and charged me full price for a month even though they had literally disconnected the cable on the telephone post across the street. Rogers then refused to credit the money back to me!!! This was last week. I just ordered Bell today.
I used to do sales for bell (lasted one month) In training they would make ridicules claims like ''bell satellite has a 99.9% connection rate'' I'm currently with bell since I live in rural area Ontario and my satellite goes out at least once a week! We would have people in the class argue with the teacher all the time and she would just belittle us.
...who the f still opens their door
DCDC2012 Well, it could be some guy, ready to hand over a huge cheque!
Nobody ever take responsibility for their actions nowadays. Bell can do whatever they want, they know nobody can or will even do anything to stop them. That's the world we live in.
Chris, you a good man for saying sorry.
This is why i switched to Teksavvy. Rogers, bell, and telus are all play the game of deception.
Tekksavvy is Telus. The smaller companies are all subsidiaries.
@@timyorgut My Teksavvy comes across Shaw lines. Now sure why they don't have Telus Fiber available yet (VDSL was removed in Edmonton). When I did get VDSL from a third-party provider Telus was refusing to install it on the last wire pair: "reserved" for Telus).
Its not just bell.. Shaw, Telus, Rogers. They all do it. You say is this the price they say yes.. But dont mention that after a year the price increases. Bad bad tactics. I want one price forever. If I want more services ill pay for them.
I've used Bell, Telus and Rogers / Fido (same company). Telus had slow connection but semi-decent customer service, Rogers and Fido was good as well, but my experience Bell service reps were rude indian people on the other end who put you on hold for long periods of time while they jerk off in their Tikka Masala
There’s no such thing as the same price forever, did you fail grade 6? Called price inflation 🤦🏻♀️
I mean.. You sign a contract agreeing to a Lower price for a period of time in return for staying with the company, it's then your responsibility to ring and renegotiate or switch provider at the end of your contract. Alternatively Pay full price but you can move whenever you want.
When I got internet with Rogers, they did guarantee a price for 2 years and the person who sold it to me also told me that after the two years that the price would go up to the normal rate unless I called them about a month before. They did honour that when I called
I always called and complained because every month I would have added charges for nothing ... Every business is out to rob you
@Bass King - that's b/c the gov't allows it.
The gov't is NOT your friend. They are there to protect the EVIL CORPS!
It's now Oct 2021. Over 3 years later, and nothing has changed. I got door to door salesmen last week, selling "fiber optic" and "locked pricing". The issue is that all the companies are the same. If one gets away with it (and they do), then everyone gets away with it.
Bell keeps charge people after they cancel their contracts. worst company.
Leon yes, they did that to me and I had to make 2 1-hour calls to cancel it, 2 hours I’ll never get back
and they try to scam you into paying for returned equipment
so true they continued charging us and we were not with them for a year, they still collected all the money.
*laughs in Europe*
its called a stop payment. get informed. you're letting yourself be swindled!
I love when Marketplace targets US corporations too. I bit you will find even more worse than what you see in Canada.
Comcast is much, much worse than Bell. Hard to believe but true. They're widely regarded as the single most-hated corporation in the US.
oh we know it's true
NoJusticeNoPeace I'm from the U.S. What did Comcast do? I know they suck though.
Hi 6 months later and there did it again. I watch the cbc everyday so when they talk about bell door to door salesman it happened to me but when I am asked to pay cheaper on bell Aliant here in New Brunswick the cbc story help me so thank you.
I have to say, every single time that I call when my year promotion is about to expire, they give it to me for another year.
Look at that company trying to make those kids think they are working on wall street.
I did one day with companies like this before, saw how sneaky they were with their tactics and at the end I said it to the boss, nope I can't do that, I can't just flat out lie to people just to make money, thanks but no thanks if you got an opening in other section like customer service or something like that I will happily take that, but I'm not going to lie just to make money. If your company is good enough and your products are good enough, you don't need to lie to get people to buy your product.
How is this allowed in Canada?
Because the CRTC are toothless. THEY are supposed to be our watchdogs.
Same reason Justin Trudeau is PM
canadademon complete joke
Because bell is hiring a third party, sticking them into bell shirts, and if caught bell will play dumb and blame the marketer.
What are you smoking? Canada is the most corrupt country in the Western world.
So glad Ontario changed the rules around door-to-door sales.
thanks for sharing CBC News
Lol Canadian internet. Slow and expensive.
Not entirely true, Cogeco offers 1 Gbit for $149 CAD (+13% tax), its just that some companies like Bell are awful.
I get 80mps download and 15mps download and basic cable for 80 bucks Shaw the way to go!
I get 120Mps with videotron for 75..
120Mb with tv and everything. 130
L-P Avec videotron?
Bravo! to the guy who apologized, this is much appreciated :D
For the record, Rogers does the same thing. I worked for them for a month, got laid off 'cause I wasn't pushy enough to make a sale lol
18:05 good thing he’s doing something about that guilt at 18:21 ... for some, it’s a downward spiral from self loathe to depression then probably suicide.
Isn’t Bell supposed to be a leader in advocating for mental health?
#shadybell ring the bell on bell
Never have anything to do with door-to-door or telephone sales, tell them to get lost and get out of the neighborhood. All they are interested in is getting your money, by any means, legal or illegal. They prey on the elderly especially, the scum. My mother was a victim, she had Alzheimer's.
I usually just give the best discounts available to seniors. We are not supposed to, but I get along with them and always end up feeling bad when I see them overpaying on old plan with no discounts.
I fear you might be in the minority there, Docter Zaius, elderly people aren't usually as perceptive as a commission compensated salesman, or as persuasive.
honestly the best is to do your own shopping. The people who are biggest on sells get recycled out because of being caught lying from some companies really quickly. Just do your own research
With my Dad's home, I have been added to his Rogers and Bell accounts as an authorized person. I have informed my dad that if he gets any door to door sales person, that he hands them my phone number, let them talk to me. It usually scares them away.
In my home, I have installed the Ring Doorbell so if any Door to door sales person try to sell me anything, they must either talk to the camera or leave. I don't answer the door.
They give the best deals tho .. it’s 50/50
Why isn’t the president of bell in jail?
Why are big businesses getting away with murder.
Never ever deal with salesmen who are paid by commissions as it creates a conflict of interest. Also, CBC should do a Marketplace on Internet providers who are using bandwidth throttling by using the QOS (Quality of Service) bit which they flag to max bandwidth for the speed test but turn it down for all other downloads.
"uh oh we lost signal"
"hahahaha"
manager reading script : "hahahahaha"
A bunch of people lost their job because they did it the way they were asked to do it. Bell was fine to turn a blind eye when no one noticed
CBC News: I absolutely love the out-of-place music choices and cameraperson throwing down Dutch angles randomly. It's like at any moment this will turn into a mid-2000s spy movie. Honestly, it's low-key wonderful!
Do you guys not get the 30 days cooling off period? where you can cancel the deal within 30 days?
Fiber optic should be 1 GBPS.
You're sharing a connection with 32 other people you get 1/32 of that speed unless you personally want to pay 10 000 a month for the equipment costs which a lot of private businesses actually do.
Chapstic do you know Google Fiber?
Does everyone get google fiber?
Chapstic Fiber optic suppose to be very fast! It should go up to 1 GB per second.
10k ? thats low balling the thing like crazy ... more like 100k .. base price for equip. + 10k /m at that speed . most corporate environement only get 100 to 200mbps ( over dark fibers)
Bell offered me a promo once to switch away from Rogers and i stupidly accepted. After 3 months the price went up $8/month and they gave me some excuse regardless of what i was promised as a guaranteed fixed price for 24 months and mentioned it will go up yearly....... I fought and cancelled and ended up paying a cancellation fee. After telling Rogers about my situation, they in turn offered a $100 credit on my account to offset some of the cancellation fee from Bell to come back on their new promo. When Rogers says a price guarantee they mean it. I don't care what anyone thinks of Rogers but at least they have customer support here in Canada and its not outsourced like Bell. I'll take Rogers over Bell any day. Oh and Bell made it super difficult returning their equipment which was a nightmare to prove i actually sent it back.
Az
MY kid bought a phone but needed me to sign for her to gave the phone and after three a weeks the phone was put in to water by a child and we had to cancel the serves not because of the phone company thought that they would punish us for canceling horizontal celluer phones they waitnesd 3 three hunder dollars fees for canceling serves and I told That I'never heard of canceling fees hook up fees or late fees but never cancel fees Many times I tokd them that I was not paying their b.s. fees and that they were taking advantage of a child misfortune and that she was not going to punishes me for what someone else's I'll will and the child mother laught her head off abpbd she refuss to be responsible for her child so why should I be responsible for her bad child For three years they herrass me for every week and every week I told them they were not getting any canceling fees and after three years they give up in trying to get that fees and still till this day they have never gotten that illegals fees That kind of fees does not exist and they know that and that is why they could not do any thing
I love CBC Marketplace. Awesome job, so informative. Although in this video, I believe the problem are the contractors and the so called authorized dealers which give customers the run around just to make a sale. I've been a victim of the same sales pitch by The Source. I know everything is in black and white in the contract, but who really read the whole document before you sign. Important details should be discussed to the customers before they let you sigh.
I worked there for a month and hated the fact that they were doing these things. Thank god they got what was coming to them.
#bellletstalk
Truenorthstrong yes sir!
theyre also known for mentally abusing their own call center employees. i know a few who worked for them.
Bell is scum.
Lpeezy and their technicians
I did this field sales with Bell 6 years ago. it's very difficult cause your not hourly paid and only on sales so it puts a lot of pressure to make sales because its your only revenue so Field Agents are scared to tell everything and go out empty handed after spending like 1h on a client. If bell was paying the Field Agents it would fixe a lot of that problem. These field agents are thinking about eating and having a roof over their heads so yeah they will not be 100% honest because of that. But like I said if bell actually paid them it would remove a lot of that problem.
I too worked in a similar job. And it's important to note that Bell can distance itself from these practices by simply using a third-party. None of these field agents work directly for Bell, so they can wash their hands of the whole practice even though they absolutely allow this to happen. It should be illegal to send someone out to work for you but not pay them unless they sell. I can't blame these people for making false claims, because #1 they were told to do that and #2 they need money.
I blaim these people! I need money too and thats no excuse to scam people (especially in candada...I think refusing job like this would not result in starvation in most cases). And scamming people just because you were told too is an awful excuse.
@@something2493The people employed at these places are not informed about the true nature of the business till around 7 days later, or done training. By that time, the person had become engrossed in the cult-like culture and has the idea in their head that they will make a lot of money, or at least money to pay the bills by joining these sales offices. The people employed are treated like sales in and of themselves, utilizing the same dirty tricks they use to sell products.
Lol Canadian version of the Kirby vacuums sales people 🤣😂
Bell: "We're sorry we got caught with misleading sales tactics."
Avg Consumer: Where's my refund?
Bell: "lol wat."
Hold I will transfer you...
the problem starts with commission sales. Don't trust anyone under that system, car, tv, insurance, real estate, appliances, mattress, vacuum, They get paid to lie to you.
micheal bienhorn
Why can’t people understand that?
It’s very obvious. They work under commissions and so they will do anything to earn it.
regarding the speed : First of all, *one byte equals 8 bits*.
Now they offered 50 mega BITS per second. They did not talk about BYTES.
At 12:01 we can see that her device recives 24.5 mbits per second . (Her modemn recives around twice as much as her mobile device, there is an additional difference)
Therefore, 24.5/8 = *3.06* mByte per second.
Moreover, the download speed shown in speed tests is usually in bytes and not bits per second. At 11:31 she recives *3.18* mbytes per second. I don't really see a problem except the lack of knowledge regarding this aspect of upselling. remember , companies use bits and you want bytes ;)
Have a nice day; please excuse grammar & spelling mistakes.
Incorrect. The Symbol used was Mbps aka Mb/s which is Megabits per second; therefore, 0.3975 MB/s. But my biggest thing is they are using WiFi for Testing, so many factors come into play. I'd like to see what the results were with a Hardwired device.
Even with this argument, the sales person was misleading - 24.5 = less than the 50 they promised.
Molly Oscar The down speed at the modem was close to 50 Mbps. The household probably has a 10-year-old router between the Bell unit and their devices. The radio on that Galaxy S5 should be able to hold ~150 Mbps with a signal quality like that. On the other hand, with that 50/10 service, I'm not sure they're even using Bell's fibre optic network since those pings are usually 1-2 ms.
considering the guy had a coax cable ( not used in bell fibe ) then i am not suprised.
well you didn't check the upper corner of the video , he had the POTS splitter in there, for the FTTN they showed the wrong cables though.
3:30 Did you really swoop on *Ready Player One's **_"First to the key, first to the egg"_*
12:17 Weird how they show coax lines, which bell has NEVER used for fibe internet. Bell fibe only uses copper pair dsl lines. In most cases it's fiber to the node, and copper lines to the house unless you have ftth.
Please! Investigate there third party sales company called Cellcom.. you'll be amazed to what you'll find.
Unbelievable but I just got a Bell sales rep come to my door as I was watching this.
Did you invite them in and have the video playing? That's what I'd do lol
@@debbiep99 lol No I finally had to threaten them with the cops cuz they kept harrassing me by coming back.
Bell and others have been doing this for years. Why doesn’t government step in and add some Mandatory regulations.
Because like all large companies, bell pays em off.
I wish that the Major Networks (ABC News, NBC News & CBS News) Had your gusto! And would have a show like this looking out for the consumer. BUT, SOME local TV stations are trying their best to be like you guys! Way to go, CBC Marketplace! And keep up the great work!
20:13 Should have said, "It's really cold out here, mind if we step in quickly to discuss." ^_^
If your going to start a contract, you better read the contract your signing. It’s not bells fault, it’s your responsibility to know what your signing.
I had the Bell experience- lies, unfulfilled promises and endless phone conversations that left us exhausted. We are waiting for another provider to move into the area so we can switch.Recently I got a phone call from Bell telling me that some of our promotions were expiring. I hung up
That BELL BUS REALLY CAME THROUGH,,and backed up just to make sure 🤣
The amount of shilling by Bell in this video is ridiculous. Just look at all the identical comments.
16:50 Holy crap! It's James Raymond Simpson!
Direct tv when I worked for it trained the same way and the same tricks in price only difference is that we have to say that price will go up after 2 years
This shows us another big issue in the ISP industry which is companies not actually being able to come near the speeds they promise. It's one thing if you're promised 50 mbps and it drops to 45, maybe even 40, but 3mbps is like 6% of the speed which they're promised and it is often the deciding factor for families looking for internet. These companies are generating billions of dollars in revenue every year and should have no issue affording upkeep of their technology and installing promised hardware like fiber optic.
Interestingly, they were running fiber optic nodes with copper connecting them to homes, which could be causing this issue. You can use a system like this but it can be tricky to get it set up and working properly, just because copper is finicky. Even when we were running just copper, they had issues.
Every ISP is consistently bad
Wolf of Brown Street. Look out!
Not sure why I'm getting recommended this video in 2020...
20:10 she should have said "It's cold outside is it ok if we step inside"
we say that all the time ahahaha
This is why I love King of the Hill. Hank is proud of his job and delivers honesty, respects his customers. He never looses a customer bc of that.
He also knows the value of shopping at the brick and mortar location and the value of human to human relationships.
Too bad the real world is completely different.
What some of the agents are saying Is true, but they are cutting before they finish the sentence. So their are 3 types of connection Copper(max 10 MB’s), FTTN(fibre to the node up to 50 MB’s), and FTTH(fibre to the home up to 1.5 GB’S) copper is Garbo if you have that you don’t want bell, but if you have FTTN OR FTTH then you have a dedicated line into your home, meaning that you have 50 MB’s or more of bandwidth that can be used at a time. If you use a device to watch Netflix then your internet speed will go down about 2 or 3 MB’s, but the important thing is no one else’s usage effects your speed, that’s what it means to have a private line to your home.