Building beautiful products with Stripe’s Head of Design | Katie Dill (Stripe, Airbnb, Lyft)
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- čas přidán 16. 06. 2024
- Katie Dill is the Head of Design at Stripe. Previously, she was Head of Experience Design at Airbnb and Head of Design at Lyft. Katie has been named one of Business Insider’s 10 People Changing the Tech Industry as well as one of Fast Company’s 100 Most Creative People in Business and received the Girls in Tech “Creator of the Year” award. In today’s episode, she shares:
• What makes a design great
• Advice on building high-performing teams in hyper-growth environments
• A pivotal lesson in leadership she learned at Airbnb
• Stripe’s focus on quality and how it’s tied to growth
• A formula for removing organizational friction
• How to increase productivity
• What to look for when hiring a designer
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Find the transcript and references at: www.lennysnewsletter.com/p/bu...
Where to find Katie Dill:
• X: / lil_dill
• Threads: www.threads.net/@lil_dilly
• LinkedIn: / katie-dill-79168b3
Where to find Lenny:
• Newsletter: www.lennysnewsletter.com
• X: / lennysan
• LinkedIn: / lennyrachitsky
In this episode, we cover:
(00:00) Katie’s background
(04:47) Katie’s pivotal leadership moment at Airbnb
(10:55) Advocating for design ROI
(16:07) Stripe’s quality focus
(17:50) Stripe’s vast scope
(18:45) How design enhances utility
(21:39) Defining beauty and its role in product growth
(26:19) Operationalizing quality
(28:44) Katie’s insights from dialogues with diverse organizations
(34:47) 15 Essential Journeys: Stripe’s method for holistic UX understanding and unified vision
(44:35) Stripe’s PQR quality review
(46:25) Stripe’s prioritization philosophy
(48:29) Measuring impact beyond metrics
(50:28) Performance = potential - interference
(54:09) Building and managing large teams
(1:01:46) Removing interference at Lyft: a practical example of Katie’s leadership impact
(1:06:10) Stripe’s physical workspace design
(1:07:41) Embracing bold ideas
(1:11:07) Qualities of great designers
(1:15:15) Stripe Press
(1:19:19) Katie’s parting wisdom
(1:23:17) Lightning round
Production and marketing by penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.
Lenny may be an investor in the companies discussed.
Man, why this is not one of the most-watched UX interviews on Utube? Design is intention, thinking about the experience of the other, in the otherness experience. The keys for any great artist.
Our team is loving this episode! Katie is the 🐐
This episode hits you right in all the ways possible. The GOAT. ❤️
EXCELLENT insights! THANK YOU so much for sharing!
She is highly emotionally intelligent! Great episode
How could you tell? Genuinely interested what made you think this
This podcast is getting so good that I even look forward to the ads, smh
🤣🧡
Just found this podcast - and it's delightfully well done. I can tell a lot of care goes into making it, and I appreciate that. Thanks for letting us sit in on the conversation!
Im glad I came across this channel.
Thanks! This is gooooold!!! ❤
Great questions Lenny. Asking detail oriented questions about how to convert advice to actions is useful. Also find the failures section I heard in a different vid very helpful to understand the whole journey.
This isn't the type of thing that I usually watch but this was really enjoyable. I like the bit about the pivotal leadership experience and how she learnt the lesson.
Stripe is so awesome... They really distinguish themself ux/ui wise
Another beautiful 😍 episode!
Awesome as always! I learned so much from this one. Is there any documentation of their PQR quality review/friction logging? Seems like they do it slightly differently.
Watch this episode for more on that: czcams.com/video/F0_IKKY3HCk/video.html
Performance=Potential - Interference + Vision
Katie you rock!
AWWWWWW! so much fun
Wild that the bear 2:7 has come up in sequential episodes, Lenny.
right?!
"This podcast is the opposite of 'Don't try this at home'. TRY THIS AT HOME!"
🤣🤣🤣
🫡
The way you started the interview was pretty mean. Not that you addressed a weakness, but how you went about it, especially making sure you look like the innocent bystander while you are clearly not. Kudos to Katie to how she handled it.
I dont see it. Hows he being mean?
This is great! I learned a ton