Customer Service vs. Customer Experience The REAL Difference
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- čas přidán 6. 09. 2024
- What is the difference between customer service and customer experience? In this video, we break it down to truly understand where the nuances lie.
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Customer service is just one part of a whole series of encounters with a brand and just one of many impressions that those encounters leave on our customers, clients or prospects - we need to take charge of the entire customer experience.
But first, let's look at the difference between the two…
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About Andrew Davis
Andrew Davis is a bestselling author and internationally acclaimed keynote speaker. Before building and selling a thriving digital marketing agency, Andrew produced for NBC’s Today Show, worked for The Muppets in New York and wrote for Charles Kuralt. He's appeared in the New York Times, Forbes, the Wall Street Journal, and on NBC and the BBC. Davis has crafted documentary films and award-winning content for tiny start-ups and Fortune 500 brands.
Recognized as one of the industry's "Jaw-Dropping Marketing Speakers," Andrew is a mainstay on global marketing influencer lists. Wherever he goes, Andrew Davis puts his infectious enthusiasm and magnetic speaking style to good use teaching business leaders how to grow their businesses, transform their cities, and leave their legacy.
Holy crap the yelling was so funny. Another great video in production and content. You totally nailed this into a real life "experience" that we all go through. Hopefully The Doorman watches this and ups his game.
THANK YOU JIM!!!! I AM SO GLAD YOU LIKED THE YELLING!!! 😬
I do have fun shooting these and I'm glad you feel it's true-to-life. Thanks so much for watching!
This video realy explained how important a costumer service would affect the costumers experience.
That was amazing, great video. Thanks a lot
This channel is gold. Thank you
The hello part was amazing
HA!
SO MUCH HAPPY FACE FOR YOU DREW ALSO SHOUTY CAPS ARE THE WORST, I've decided.
YES THEY ARE SO BAD!! :)
Great video and a very informative channel! Thanks Andrew Davis :)
Great explanations of customer service and customer experience. And who doesn't LOVE EMOJI'S!!?❤🤣😉💕😎
YAY! THanks, Sandy. I'm so glad you liked the explanation.
Hello Andrew, I really enjoy your videos because they are fun and easy to follow and you explain each issue with actual experiences. Saludos from Bolivia, South America. 😁
Thanks, Eduardo!! See you soon in Bolivia!?
@@AndrewDavisSpeaker I´ll be amazing if we could see you come down here.
@@eduprureca One of these days, we'll make it happen! :)
😉Your information is so relatable. Love your videos. Thank you!
You are so welcome!
I loved the way you explained with an example. :) Awesome. Practical makes more sense than theory. :)
Glad to hear that!
Hi, thanks for the information - very helpful. However, you may like to take a look at your ''Customer Experience' definition as I think you may have an extra 'd' . (or maybe not) :) Thanks - Much appreciated
Love this video , thank you
Love the video ... great experience!
So if would it be considered bad customer service when I clicked the "Read the blog" link to learn more and got a 404?
OH NO! Yes, that would be very bad.... I'll fix that.
i just got a job for Walmart costumer experience salesfloor associate what would be a description of that
I'd say that's part of the Customer Experience! Way to go!
This is so so good!
Thank you!
Awesome😀😀😀😀😀😀thank you Andrew!
Excellent video ☺
Another awesome video! 👏👍😁
Thanks Melinda - love those impression emojis.
My company has some work to do. :( But I loved the video!
So glad you enjoyed the video! :)
:) :) :) - great video! Practical understanding and great energy! :)
Glad you enjoyed it!
:D Great energy, video, and story!
I love this, do you mind if I use this video for some internal training on Service Design, I can assure some additional following in return :)
Enjoy! For sure.
Difference between Customer Experience and Customer Service - simple: Customer Service is reactive, CX is proactive.
im liking what your saying but ... your link just gave a bad impression.... I was interested but was taken to this: "Oops! Looks like you've taken a detour into uncharted territory! " (PAGE NOT FOUND)
🤔🤭😄
😁 Thank you this was insightful.
Glad it was helpful!
😍😍😍great explanation...
Gourab Chakraborty I'm so glad you enjoyed it!!
the content is good but the background music was a little bit annoying . thanks anyway
Sorry about that background music. :)
Good video
Thanks
Practical part for me 😀😀😀
Fantastic!
😊Thank you!
You're amazing 😄😄😄😄👌
Great content
Good video!
Glad you enjoyed it
👍👍😊 Great video!
Thank you!
Thanks fancy example
You're welcome!
😫
I’m just kidding
Absolutely great
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i enjoyed it
Awesome!
😀
:)
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Intelligent
🙂
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:-) :-) :-)
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Thank you! :)