Aged Care Quality and Safety Commission webinar - Complaints handling

The webinar aimed to assist approved providers to understand the complaints management process, what the Commission is looking for from providers in response to complaints and how complaints can improve outcomes for both providers and care recipients.
Speakers:
- Janet Anderson PSM, Aged Care Quality and Safety Commissioner
- Louise Macleod, Complaints Commissioner, Aged Care Quality and Safety Commission
- Michelle Bampton, Executive Director, Intake and Complaints Resolution Group, Aged Care Quality and Safety Commission
- Craig Gear, CEO, Older Persons Advocacy Network