so my question is, if you’re setting up this system, can you have multiple inbound phone numbers so that customers in different countries can make a local call to the same PDX hosted by 3CX? what I’m trying to achieve is a way to call clients and then have them call me back using a local number if possible. I only have two countries that I need those local calls to happen. Or if I have an 800 number, what range of countries with that apply to?
On the 3CX website, The 3CX SMB pricing mentions " Any number of Deskphones". does this mean Unlimited number of IP desk phones? Also another question, with reference to the current plans on the 3CX website, how many IP desk phones can I assign per extension on the 3CX cloud SMB, and 3CX cloud PRO plans? Thank you.
Thanks for the comment. I’ll see if I can make this happen with some support from 3CX :) I don’t actually have a physical phone ATM. I assume that’s what you mean, like a SIP handset?
Yes, 3CX does have a free plan. To get all of the features I mention in the video you'd need the Pro hosted plan, which is $295/year for 4 simultaneous calls. Amazon Ring or whatever SIP trunk you choose would have their own fees but they are very low.
how did you get the AWS trunk in 3cx? at 8:25 it shows the list of countries...this is what mine looks like. Later at 10:05 you return to 3cx and the form is for AWS. I cannot get this to show up, and none of the country selections have this setup. Can't get it to work no matter what I put into the fields. I'm missing whatever happened between 8:25 and 10:05.
@@dave-swift thanks. I tried that but it seems to stay at the original provider details from where you start the process. I've tried starting from different sip trunk providers but they all appear to be the same and none of them align with the chime parameters. I'll keep trying and hopefully someone at 3cx will respond but their documents say it's an undocumented provider ....even though it's listed on their site....strange
Hey @dangri8238, you just need one line, like i setup in the video. Then use the digital receptionist to help people route their calls. How much it costs will depend on which provider you choose, but they're all very reasonable, like the prices I mentioned in the video.
Looks good. I tried a few different services before like Line2, Grasshopper and now using OpenPhone which I really like. But if I ever have time to tinker, I wouldn't mind messing with this.
Thanks Darrin. OpenPhone looks really nice, but I really like how 3CX prices based on simultaneous calls, not users. This could make things ~10x more affordable. 👍
Great video, I think I may have missed something though. Our business phone system is hosted/provided by our internet provider. Would this replace or work together with my existing phone system?
The features are great, but the support staff is rude. I don't know if its just the way their culture is?? But, mainly they say it should work, you did something wrong, and or, they way to did it is not supported. or, "Follow the documentation". Also, its not a true Cloud system. You have to have either a on-premise Session Border Controller or a specific phone they call router phone. If that phone goes offline or the SBC, your phones are now offline. Where as other platforms you can use any phones and no need for an on-premise session border controller,(some would argue, you might as well have the system on premise). Again features and system are great. But good luck with their support staff and the fact that you need a SBC is a big negative in my opinion.
Sorry to hear about this experience! I know they work with partners to help with this. There is one active in my facebook group that can help you out. See this thread here: facebook.com/groups/daveswift/posts/7258632617505054/
Useful video! Thanks! 3CX is nice, but now we've switched to Thirdlane, which is really good too.
Thanks Miguel, good luck!
so my question is, if you’re setting up this system, can you have multiple inbound phone numbers so that customers in different countries can make a local call to the same PDX hosted by 3CX? what I’m trying to achieve is a way to call clients and then have them call me back using a local number if possible. I only have two countries that I need those local calls to happen. Or if I have an 800 number, what range of countries with that apply to?
How to get DID (Direct Inward Dialing) phone number for each extention ...? Do we need to buy at Amazon Chime and pay per minutes for each DID number?
Looks like an awesome service Dave! I assume you can connect with your team worldwide with it being in the cloud and using the app? Thanks again
Absolutely, if you call on your internal cloud PBX you're never using an outside line. 👌
On the 3CX website, The 3CX SMB pricing mentions " Any number of Deskphones". does this mean Unlimited number of IP desk phones?
Also another question, with reference to the current plans on the 3CX website, how many IP desk phones can I assign per extension on the 3CX cloud SMB, and 3CX cloud PRO plans? Thank you.
Hey thanks for the question, I'm not sure about any limitations. I would check with 3CX directly to be certain.
This is really good. Can you do a video on how to setup and provision a phone?
Thanks for the comment. I’ll see if I can make this happen with some support from 3CX :) I don’t actually have a physical phone ATM. I assume that’s what you mean, like a SIP handset?
so if i got this correct service 3CX is free ( up to 10 users) yet i have to pay for amazon chime ( for minutes use ? ) Thank you
Yes, 3CX does have a free plan.
To get all of the features I mention in the video you'd need the Pro hosted plan, which is $295/year for 4 simultaneous calls.
Amazon Ring or whatever SIP trunk you choose would have their own fees but they are very low.
how did you get the AWS trunk in 3cx? at 8:25 it shows the list of countries...this is what mine looks like. Later at 10:05 you return to 3cx and the form is for AWS. I cannot get this to show up, and none of the country selections have this setup. Can't get it to work no matter what I put into the fields. I'm missing whatever happened between 8:25 and 10:05.
Once you put in your outbound host name in the registrar/server field, you should be good to go. This is demonstrated at 10:33. Did you try that?
@@dave-swift thanks. I tried that but it seems to stay at the original provider details from where you start the process. I've tried starting from different sip trunk providers but they all appear to be the same and none of them align with the chime parameters. I'll keep trying and hopefully someone at 3cx will respond but their documents say it's an undocumented provider ....even though it's listed on their site....strange
Brother how to get SIP trunk for 10 extns.and how much its cost
Hey @dangri8238, you just need one line, like i setup in the video. Then use the digital receptionist to help people route their calls.
How much it costs will depend on which provider you choose, but they're all very reasonable, like the prices I mentioned in the video.
Looks good. I tried a few different services before like Line2, Grasshopper and now using OpenPhone which I really like. But if I ever have time to tinker, I wouldn't mind messing with this.
Thanks Darrin. OpenPhone looks really nice, but I really like how 3CX prices based on simultaneous calls, not users. This could make things ~10x more affordable. 👍
@@dave-swift scaling it does look like 3cx can save a lot as users grow. OpenPhone you do have to pay $5 a month more per number/user.
what’s with all this buy from partner stuff, would like to buy directly from 3CX or even affiliate link
Just sign up for the free trial and you're good. They don't have affiliates.
Amazon chime 403 error
Any option for India?
Checkout Telxi:
www.3cx.com/partners/sip-trunks/worldwide/
I wonder how they handle A2P 10DLC
That would be handled by the SIP Trunk provider. Voxtelesys, Skyetel, Flowroute, Bandwidth, Telnyx & Twilio support A2P.
Here are the supported SIP Trunk Providers... you can see the providers that support SMS (Amazon Chime doesn't)
www.3cx.com/partners/sip-trunks/
Thanks for that input. This may be a simpler solution for many business owners that just need a number and not a full CRM like GHL. @@dave-swift
Thanks for asking the question, made me dig into it a bit more!
BTW - 3CX integrates with many CRMs: www.3cx.com/docs/crm-integration-guides/
Great video, I think I may have missed something though.
Our business phone system is hosted/provided by our internet provider.
Would this replace or work together with my existing phone system?
The features are great, but the support staff is rude. I don't know if its just the way their culture is?? But, mainly they say it should work, you did something wrong, and or, they way to did it is not supported. or, "Follow the documentation".
Also, its not a true Cloud system. You have to have either a on-premise Session Border Controller or a specific phone they call router phone. If that phone goes offline or the SBC, your phones are now offline. Where as other platforms you can use any phones and no need for an on-premise session border controller,(some would argue, you might as well have the system on premise). Again features and system are great. But good luck with their support staff and the fact that you need a SBC is a big negative in my opinion.
Sorry to hear about this experience! I know they work with partners to help with this. There is one active in my facebook group that can help you out.
See this thread here: facebook.com/groups/daveswift/posts/7258632617505054/