How was my experience with the VW Id Software Update 3.2
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- čas přidán 30. 06. 2024
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They did an excellent job.
Of putting off a customer from buying another VW.
It would be incredibly helpful to the rest of us if you shared the web site you used to check for the recalls 🙏
Just Google "volkswagen australia service campaigns and recalls". I found it in under a minute.
What's mind-boggling is that VW says everywhere (in the manual etc.) to not leave the car below 20% or above 80% for longer periods of time and dealers often charge it to 100% or leave it below 20% for days even after the service is complete...
I had the same experience at my VW dealer. When my new ID3 was delivered to the dealer, the first thing they did was charge it to 100%. Since it took a few more days till I could get the car, it would just have sat there fully charged at freezing temperatures at the time. Not great.
And what should happen? Within the lifecycle exactly … nothing an owner would realize.
Great to have you figuring it all out for those in the VW and Elec community.. Tks
I think you'd find that with Dealers, it doesnt matter how significant or insignificant the job is they want the car left in the morning for the whole day - It could be ready in an hour, could be 8 hours, just depends on where it gets slotted into the day. I think you'll find that they still run with very few EV specialists, so in a massive dealership you probably only have a couple of people doing all the EV work. Of course, in time the balance will change as the vehicle parc changes - but the whole day booking probably won't!
Took my Tour in to dealer yesterday morning at 08:00 and by 13:00 today they had completed both the battery check and update from 3.0 to 3.2.
Like yourself I only had to reselect myself as the driver and everything was just as it was when I left it with the dealer.
I left the car with 59% of battery and the charged it up to 85% for my collection. Was a 60 mile (100km) drive back from dealer and all good so far.
There were 2 updates to be completed, one for the We Charge app and the other for the games app.
Lets see how it goes from here.
Really great to hear your experiences. Here are mine (in UK) for comparison.
My ID.3 First was called in by the dealer. They said they needed it a whole week, but in the event it was ready next day. It turns out I have not one but *two* faulty battery modules, which they won't be able to replace until September (they say they're the only dealer in the area that has trained up as EV specialists, and they're swamped with work). I was lent a brand new ID.3 as a courtesy car. They kept me fully briefed all the way through, and really seemed to know their shit (unlike my dealings with the same guy first time it went in for a service).
*BUT* a week after picking up the car (with more charge than when I left it, BTW) I got the "Electric drive not working correctly" message and it hasn't gone away. The car seems to be working fine, but I'm going to have to take it back. Also, I had to reconnect my phone (the dealer warned me of this). I'm neither thrilled nor disappointed by 3.2 - I don't care as much as you do! - but I do like the fact that I can see my % state of charge without drilling down.
So: it sounds like the customer service I received was better than yours, but the effectiveness fell short.
In Holland this was combined to a total of 3 recalls: update 3.2, battery check and replacement of all Goodyear tires. Recalls 44T5, 97GY and 93P7.
My ID 1st original Goodyear tires already had to be changed 6 months earlier because they had huge rips. At that time I had to pay myself (under protest) but I was repaid when it became an official recall. So if you have Goodyear tires, haven them changed asap because they are dangerous!!!
An interesting video as always. Could you share the website you mentioned so I can check if I can get the battery check and update info for my car please?
I did the same thing as you, checked that australian site for recalls on my vin. Called up my dealer and got an appointment. Here in Norway the dealer now have partnered up with some ride sharing service called Hyre, so I had to install an app on my phone, register with national id service bankID, tak at least 4 photos of the loaner car before i could drive. I got a replacement ID3 when mine was at the dealer. It was set up so that it was controlled with the Hyre app. Opening and locking of doors, and starting the car was done via app, and I never got a key. I have never experienced not getting an electric car when mine is in at the dealer (over 10 times). My car had a faulty battery module, so that was changed, the car was updated, and they also did one other service recall I dont remember on the car. Delivered it in the morning, and got it back in the afternoon the day after. When my car has been at the dealer, it is always plugged in and charged up or charging when I come and pick it up. They have a 3-4 stories parking garage where all the stalls have EV-charging.
They kept my car overnight as an apology I was sent a case of wine a food hamper and a huge bunch of flowers. The update was fine ,the battery’s ok. All my tyres were changed free of charge. So far so good.
eh? All my tyres were changed free of charge. My car needs a service after 54k in 2 years... what´s your dealers name... ?
The battery check takes a few minutes, but it has to be done alongside the other software update. You start an update package, check the battery pack and continue with the software update packages. It takes around 6-7 hours and before we start the update we must first reset the infotainment to default settings. I'm a VW tech. Also, we always fully charge the car before returning it to the client.
Just curious, how do you get the personalised settings back after you've resetted it and done the update?
Why 100%?
When I picked mine up I lost power for a second, then lot’s of errors pinged up, but all went away quickly and didn’t happen again. I had to reconnect my phone to we connect and all of my settings had gone, lights and everything. Was almost like a full factory reset. Only good thing is it only took one day. They did not ask for a low battery for the HV check.
I'm looking forward to the ACC fix as I have the same on my Enyaq. Not sure if I want the car the whole day at the dealer, but let's see the fix first :)
My id3 also got a recall for the exact same combination: battery check and software update.
Same duration for this activity, two whole days at the dealer workshop! I gave them the car at 8 in the morning on day one. That first day the dealer called around 2pm to say they had restarted the update again and were waiting for it to finish but it was best to leave them the car overnight. No problem for me as I had it planned during a week holiday. The next day I had to call them for an update... And they were still busy with it. They promised to call me back once finished.
At 5pm they called and told me I could collect the car before closing of the shop of course.
The person on the phone also warned me that they didn't had the opportunity to charge the car a bit and it was low on charge. That was of course as I also had read that the battery checkup was preferable done with just 20 to 25% charge...
As I only need to drive 13km to home I could take the risk and i arrived at home safely.
An issue before the update was that traffic sign recognition wasn't working nine of ten times but after the update that is now 1 out of ten times. Progress of course.
I just got my ID.3 Max 1st edition updated today in a local dealership. Left it at 8am and they called me at 16 to inform me that I can pick it up. There were a couple of other 'recalls' on the car including the battery check which showed no issues. I have asked them to reset the audio codecs which made my car sound like 80s boom box after the 3.0 update, which they did as well. One thing I have noticed is that as soon as I left my car with them, the VIN was removed from My WV account and I had to re-connect it. The car was also Factory reset so I had to go through settings one more time, which took 10 minutes or so. All in all, I am quite happy with the experience :)
What's the link for checking if there is some updates or service call for you car? Could you share it please? 😉
What about the changes in the different displays with this new version? What new functions it provide? Did they enable bi-directional load like Vehicle-to-load? Thanks, I really like your reports
Hi! I've been watching your videos ever since i decided to get an ID.3. now that i finally have my own, i can only thank you for all the information regarding this car. I really feel as happy with it as you seam to be!
I do, however, have 1 major frustration with it. When i picked up the car from the dealer I made some initial settings to it (like the ambient color drive mode and so on), later i found out the lower right mirror in reverse setting and how to have that set up. i do the setup, it works and the next day when i go back into the car everything is reverted to the setting i previously had (different ambient color, and reverse mirror not set-up). It's really frustrating. Do you know what I'm doing wrong and how i can setup my key/profile such that my setting are saved?
Thanks so much! a very enthusiastic ID.3 driver!
So our WE Connect stopped working along with the user App. Contacted Breeze WV and the car was booked in. Got a loan Polo. They did software updates, main battery check, puncture and a wash. 2 days in total. Everything works fine again. Took a few hours before WE connect burst into life again. Great service from Breeze WV Poole as usual. Any work on main battery needs to be done at a special facility in Exeter. Our battery is in good shape.
I actually got 3.2.1 on my Born yesterday. I think they told me it was released on 12.07.2023
Waited for OTA update from 2.4 to 3.something since Sept 2022. In April 2023 realised no more OTA, contacted dealer who gave me date of Monday 17th July 2023. On Friday 14th July at 17:30, received phone call from dealer stating "Had another complete update failure on iD3 - fifth or sixth. Have been advised to take no more cars in for update, contact VW High Voltage centre."
Contacted HV centre "We know there are problems and are allowing five days per update just in case!"
Now booked in for March 2024!!
VW iD3 for sale in April 2024, will definitely go for alternative manufacturer.
Is HV battery preconditioning (for optimal DCFC) coming soon? Thanks!
Hi ive just brought a secobd had id3 for my wife as we got a good deal. My first impressions are really positive, not noticed any issues with software however reading reviews i checked the website and booked it in to complimentary software update for this Wed. My question is my car currently has software 3.1 on it, i can see the battery % and remaining milage on the main dash, does 3.2 do much more? Thanks for the videos btw ive followed your channel a long time :)
My car's in on Monday for the update, battery module check and speaker check as they are distorting even with volume low 🤞🏻
I cannot wait to get rid of my ID3 next year. Wont buy elec from VW for 10-15 years. Every update =new problems. Mine has at least never stopped but the constant strange problems are just so annoying. 😊
I only just got the silly 3.2 update and they took three days. Bizarre. I really like the ID3 but the updates are a giant pain in the ass..
@@Cubeforc3 before my 3.0 update when it was the 24V battey change and 2.8 update or whatever, it only took 2kwh charge at home and about 10 at a fastcharger. This was between november 2022- may 2023. So the car was totally worthless for just over 6 months. Called the dealer they said they cant do anything. And my home charger delivers 11 kwh so not a charger problem. Never again. Makes my blood boil just thinking about it 😂 hope you have more luck then me!
@@MrBlablobliblablu Oh wow, yeah I totally understand wanting to move to a different car after that!
I had slightly beter experience in Hungary. They checked the battery two weeks before the appointment, to order the modules if needed (they were fine) They gave me an ID.5 as a loaner, although, I had to ask for it, and I had to remind them that they promised it. The car was ready 1,5 days later. (they called me).
I guess you need to select a different workshop 😮. My update worked flawless although I did need to request the update myself
Can someone link the Australian website we can use to do a VIN check? Just tried the VW website and the VIN doesnt even work
does 3.5 also work with the non-refresh models?
Our ID3 is 2.3 but the alarm goes off every few weeks / months randomly and two weeks ago it would not connect to the app. I booked it in this week and they said it has two recall notices (so why hadn’t we been told) 1. To check the tyres ? And 2. For 3.2. So it’s booked in end of August. Since then the app has started to connect! We don’t mind having an ICE curtesy car what was really annoying was in the early days to be given an ID3 fully loaded with media branding. So it felt like you were driving an advertisement hoarding! Thankfully and sensibly VW appear to have stopped that.
Hello and thank you for that informative video. I noticed that you were in "B" mode on the motorway? I use B mode a lot, but not on motorway where D mode sounds logical? Maybe you could address this B versus D mode in a future video? Thanks!
I always use B, for comfort. Economy is not my goal.
I replaced one problem with another. Before the update the drive mode was setting back to Comfort by itself after a few days. This is gone with the 3.2 update, but after the update i can't unlock my car via the keyless access anymore.
I have been driving with sw 3.2 since October ‘22, it works fine. The update for the 'minor' issues takes a maximum of one hour. I've had these for several months now. The minor problems have been solved with this
Setting temperature/climatization via app works for you with 3.2 ?
@@Progwale yess, No problem at all
That's odd you said 3.2 wasn't going to be OTA, my 22.5MY ID3 Max just got 3.2 delivered OTA? Pretty flawless upgrade too.
I get a problem where the car forgets my user settings like background lights, or aircon settings, it then shows a popup banner saying new user settings are available, do you want to use them? Annoys me to no end
I've had similar experiences. I also had to take care of everything myself. The actual work was well done. But everything around it sucked. The rental car was not reserved either. With difficulty I got a combustion engine. The work took longer than stated. Nobody felt the need to inform me about the result. I had to make some settings again, other than specified. But they gave me back 5% SOC. Overall not a comfortable customer experience.
ID 3 just dropped off my 2024 lease short list!
I understand you drive most of the time in D mode isn't it? It's not my case, but when I tested D mode on the motorway in my ID3 software 3.2, when exiting on the exit line I noticed deceleration force foot off the pedals was "oscillating" (not constant at all). Did someone noticed the same weird behaviour?
My car is in at the moment for a service, repair and update from 2.4.
It’s been offline for nearly 2 days now but yesterday afternoon it started showing a “limited services” information screen explaining I wasn’t logged in. So I was hoping that it was ready to go, then I got a call saying “all going well it will be ready tomorrow” so let’s see.
Currently driving a diesel Skoda Superb loan car 😢
I booked my id3 max in because the air con was not working (temperature sensor it turned out) and only then was I offered the update to 3.2. This was 2 months ago. My only frustration was that the dealership did not explain to me any of the changes including the need to set up a user. Took a lot of searching to find out how to get this all set up. The car still tells me it is not synchronised with my account. Problems fixed by the update include the panoramic roof blind now operates as it should, and the home location works so I can now use departure time charging and preconditioning which stopped working when 2.4 was installed in Aug 2022. The app now does not give the correct range for car, so it will show 80% charge and 90 miles of range. I’ll check the ACC setting in modes and report back.
No wonder VW are reporting no customers are interested in buying their EVs - not reading anything good here in this video
Hey Chris, I've forgotten my s-pin, firstly why is it so important? Also
I took the id4 in for its first service. And apparently all vw id vehicles in spain have to have a main battery efficiency modification which can take like 5 days to do.
I was told labour charges now are 72 euros an hour so not good if you have an ICE car. I had the hydraulic oil, changed and air filters. They had the car for a couple of days but it was just in for software updates. That was the cheapest service I have ever had after 55000km ... how much? €154.
I am over the rainbow🌈
I feel the same kind of experience with my ID.4 in Canada. I'm an ex-dealer employee and service is poor. VW have their hands full. I have cell no. 3 that needs to be changed. Part is in stock, appointment is in 8 weeks; i got an "electrical system dysfonction" pop up, and dealer makes me wait anyways. I feel betrayed, but my heart is made with VW parts... Hope it will go better once 3.1 is completed and battery cell is replaced. Sadly we have no other VW EV models here to choose or swap for...
VW sent me today for an OTD update for my ID 4 for software update 3.2.12
My ID3 is now bricked for the second time 😔, really thinking of selling it , i am so tired of all those software problems 😐
It so disappointing to pay so much and land up with a pup. My Kia E Niro has worked without fault or need for updates since I bought it 2.5 years ago. Would highly recommend Kia or Hyundai there streets ahead of VW. Especially the new models.
I know you don’t want to hear it, but I have a Tesla model three for four years without any problems software or otherwise. It was one time they contacted me because they decided to replace the battery pack. They had the car for three days and my loaner was a model. X P100D!!
@@ouethojlkjn I consider to trade the ID in for a Model 3. Service is no longer a issue since the service of VW couldn’t get worse 😢
I dropped my car off AM this morning, no call today (17:30 now) that its ready, how can this take longer than a day?
Since my upgrade after one week I have “Electrical drive components not working properly” error message. Checking Facebook this seems to be a common problem after the upgrade. No one seems to know why we get this message most common seems to be battery module need changing. If the dealer has done the battery check why do we then get this message? My car is a first edition and is now over three years old. Are the batteries still covered ?
Your battery has a lot of loss at 92% on id3 for only a few years has your range change how you find your e golf after few years in range
The only problem I have on 3.2 since I Got the update 3 months ago is that once in a while the audio disapears and I have to restart the infortainment system. Besides this all works fine… but we will see in winter, where I used to get a lot of errors…
How do I get 3.2 on my 2022 id.4
I had my 3.2 update from 2.4 since one month. Overall i'm very happy with it. However one big issue I have is that route directions are no longer shown on driver's display and HUD when using Waze with Android Auto. Google maps still shows them, only Waze not. Anyone with same behavior and a possible solution?
I let my Id3 for battery module the 12 july, they rent me a car for the period of working, yersetray I called the assistance for the news but they told me that my car is still in the parking, they don't now why...
Lucky you. We are still stuck on version 2.3(+1) or the apparent 2.4 version.
you can update to 3.2 at the dealer with that
After the 3.2 software update on my 1st edition, I experienced in two occasions (last time on thursday 17/08) this strange behavior: the software suddenly reset continuously during the trip. In particular, it went back to clock mode and then to the welcome screen or, alternatively, to complete shutdown and restart. Has anyone experienced such a situation? Could it be a bug of the new version?
Second, after recharge to 80% the vehicle loose 16% charge (!) in 5 days parking. At day 5 the indicator showed 64% residual charge. Moreover, the service battery indicator lighted and a message warned that it was low. It seems to me that it still does not receive any power from the main battery. As far as I know it should.
A dangerous software bug when you use the Autohold function (holds the car once stopped). If you put the car in D or B with the door open (e.g. you want to check the curb side), the Autohold function is not active. So the moment you let go of the brake the car takes off. Only if you “start” the car with an open door……
Got mine updated 3 weeks ago as well. 2 days : 2.4 -> 3.2
Since then, I can't use my app e.g. climatization via app. Just DOESN'T work. Which is a huge bummer for me. 😢 no hopes, support is willingly to help me.
I had this problem too when I updated to 3.2. The app would come up with air conditioning failed error. I took it back to the dealer and they said they had found a software issue and they had to reload 3.2. This is the first time in nearly 3 years of owning the car that I can say I don't have any problems with it. Keep complaining and take it back to the dealer
Pehaps they needed an expert employee to check if the update was successful.
I’ve had loan car problems with UK dealerships. Ask for at least an automatic and get a stick shift gas car. Or worse still no car at all. So I used to get them to pickup and drop off the car. 🤬
my VW dealer charges 150€ for that!
@@manuelg8050 they don’t deserve your business
Hmm not a very positive dealer experience - you get the feeling they still don't really know what to do with these new cars?
It so disappointing to pay so much and land up with a pup. My Kia E Niro has worked without fault or need for updates since I bought it 2.5 years ago. Would highly recommend Kia or Hyundai there streets ahead of VW. Especially the new models.
I have been driving VW for 30 years and I do like my 2023 ID3 Pro. But I have the impression VW has somehow lost its pride. The sales people seem very poorly trained, the interior of the car is dull, and even the messages in the entertainment system radiate little confidence. For example when searching for charging stations the system says something like “nothing found yet”. Why not say “looking for the best charging options near you”? Come on VW, you can do it!
I found this because i was searching for id Software, The Game Developer lmao
back in the day, vw cared a lot more about just about everything. Last time I had service the mechanics were billed at $150 an hour. i bet the low-end employment doesn't get a tenth of that amount. In the last few years in the US people have been acting like children hating, glaring, and insulting just about everyone. So, there is a lot of paranoia going around. I have it. I question everything especially mechanics, construction, plumbers, etc. Then again it could have just download problems or some such.
Isn't it absurd that these new cars need software updates when a few simple hardware switches (likely linked to a computer ! ) could do the trick. I'm beginning to hate new cars
No wonder VW losing customers.
The VW service should have charged the car to 50% after service, not leave it at 12%.
This is all very interesting but a lot of us are still stuck on 2.4. VW software updates are a joke.
Going to a dealer to get a software update 😂
Does anyone trust the self parking?
It works fine
Yes, it works fine on my ID3
An update that takes 8 hours?? 😱
Is this Windows 98 again and all the floppy disks they had to give it 🤣
US
From Denmark, had a VW Passat for 4 years, worst service ever. Will never buy a VW again.
Summary, the software is still a bit of a mess
A lot of mess.
That's why VW made complete new software and calls it 4.0
@@mr.wizeguy8995 I am interested in learning more about this 4.0 of which you speak.
@@mr.wizeguy8995 Maybe ready for 2030 then if VW winds are blowing in the right direction.. Tesla next time for me.
@@ericgregori It's same what comes with ID.7 with 15 inch infotainment. New software and hardware on that infotainment. They start to use that new infotainment on deliveries after week 42 also new rear engine APP550.
People who already own any ID model won't get that 4.0.
I will not buy a car that does not support true Over the Air Updates.
Any reason or stiil hating the car
That's horrible service.
Typical VW service, they are really ignorant and basically only cares about you, if you are part of a company that buys 100's of VW's every year.
I had a VW ID3 Max First Edition, I had to PAY(150 euro for 1 day) for a loner car when the shop was fixing defects on my car from factory. 5 weeks later I got rid of the car, never VW again. Worst costumer service I have ever met... insane how bad it was. I maybe had 20 calls to try to get someone at VW to pay for my loner car, but no one took responsibility.
How on earth do you suffer so many problems, did you buy just because it’s a German car ? I’ve Driven both the Hyundai Kona and currently the Kia Niro EV with no problems with the software what so ever. You liked the Kona so why on earth buy the ID3. It seems to me that VW has lost its way and if they were a little humble would seek help from Kia or Tesla as for sure their I.T. dept has lost the plot, they simple don’t have the expertise and it shows in poor sales and reduced production, people have lost confidence in VW.
What a poor garage service. VW you should be ashamed of yourselves.
I think your conditions is labelled masochism 😂😂😂.. still stuck to a problematic model when you could get much better cars with the same price from other brands ..
SW update 3.2 and Battery check during this week. No issues Battery testedv aswell and again no issues . Also my self monted RFK works with the new SW. For this issue some training at the dealer is necessary Summary everyting works perfect