Spirit Airlines Gate Agent Freaks Out at Plane Passengers
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- čas přidán 28. 08. 2024
- Shocking video shows a Spirit Airlines gate agent’s meltdown at the Hollywood Burbank airport. The agent lost her cool after passengers questioned why they were delayed boarding their flight. A second gate agent tried to keep everyone calm but things quickly escalated. Spirit Airlines tells Inside Edition the two agents were suspended, stating, “We apologize to our guests for this experience, which does not reflect Spirit’s high standards for guest service.”
It's not entirely her fault. Being used as a punching bag by customers can get to anyone.
nah not me
Fault or not, excuses or not, there has to be a system in place to prevent (or at least mitigate) things from boiling over.
You can't just have this "Oh let's just hope everybody is a mature stable adult." mentality because often that isn't the case.
she is an adult, so she is responsible for her behavior. it's entirely her fault.
It's almost like airlines should operate better
Sorry… we all deal with pressure but when you sign up for the job knowing you’ll be working with the public… You should know better and act professionally. If you can’t handle it, then simply quit.
The lady in orange was respectful. She was just overwhelmed. She was reasonable.
Yeah but the other one is much more attractive 😍
@@Network126bro……
@@Network126 hit it or ditch it?
@@sandrohernandez4401 Definitely hit 😍
Aye lesson is keep ya mouth shut and do your job. The less they know the better.
Why suspend her? She took charge and effectively managed the upset cattle class passengers. Her actions were far more effective than the male agent who simply stared at the screen and did nothing to improve the situation.
Cattle Class 😂
That guy knew they would be fired after posting that video. He should be ashamed of himself but he's smiling for his 2 minutes of fame 🙄
@@krystal9256 I agree, sometimes I don’t think all things should be recorded, sometimes you just gotta handle things a certain way in order to get things done, the customers seemed to be in agreement with them taking charge!
@@P1995. yeah I agree. I especially loved the lady passenger that was rooting for her. You could tell she had empathy and knew the situation was unfair for the employees.
That agent may have been rebooking someone onto another flight. He may have been helping another passenger. You don't know what he was doing
Kind of gross how smug dude seemed over his little video causing two hard working people to lose their jobs.
He probably still lives in his parents' basement.
I mean the lady in yellow wasn't professional, but the lady in orange deff shouldn't have been suspended
Psychopath behavior.
They threw the staff under the damn rug when none of it was their fault
Upper management should be suspended
Nope they’ll get a bonus. It’s all rigged.
this staff needs to be hired immediately by some professional airline (if we have one).
Preach
I think you meant the “bus”
I agree, the Airline should have had additional people there helping instead of blaming these ladies
Create a mess and then suspend the people you saddle with it. Classic management.
You ain't lying
How do you know who caused it? Delays happen. How many planes get rerouted or held up because of a hole passengers? I've seen two videos tonight and funnily enough they were both spirit airlines. Two many entitled brats running around thinking they can throw temper tantrums.
💯they know they have many other people in line ready to take the abuse unfortunately
Spoken like managment @@TheJsholladay
@@theRickestRick333 no, just not an idiot. Everyone knows how airports get. If you can't handle it why even get a job like that?
1:31 "I hoped they learned their lesson?!"
DUDE, THEY'RE DOING THEIR BEST. WTF
exactly! he was so smug talking about them and kinda mean when referring to them as "these people".
That fella seems rather pleased with himself for getting two people suspended for trying to deal with a mess that was not of their making.
HE should be suspended from his job. Bet he's on a high horse and treats people with this pompous attitude all the time at work (and everywhere else).
Clutching his pearls “oh my god it was just the craziest thing I’ve ever seen at an airport!!! 💁🏼♂️”
Certified Democrat Voter
How dare he record their actions which resulted in them being held accountable for those actions. He's the real bad guy here. Get real.
Yeah I clocked that too.
I don't think they should be suspended. Passengers can be unbelievably difficult. These gate agents were dealing with people who were a variety of angry, insisstant, stressed, impatient, and rude. Im sure they felt overwhelmed and outnumbered. It's completely normal to lose your cool when you feel helpless.
Regardless, you gotta have a system in place to prevent (or at least mitigate) emotions from boiling over.
@@Cacowninja You never worked with customers for years. It´s hell. Maybe the customers should have their own emotions in check, but no, they haven´t.
So what? It's her job. Not everyone who works customer service automatically turns into an evil screaming banshee.
Indeed. They were throwing it right back.
@@JoseHernandez-ql8vwit's funny by reading the comments of this CZcams video you can automatically tell which people have worked in customer service before and which ones have never worked with the public a day in their life
The villain here isn't the customers or that staff but upper management. They make stupid rules, their mismanagement causes delays and chaos.
Exactly! Those workers were overwhelmed & outnumbered, I hardly consider this a "freakout" this did not deserve suspension
I'm glad people realize that it's ALWAYS management's fault.
and the guy who took the video with intent to punish the employee.
At first I thought it was like those Karen restaurants where they yell at the costumers 🤣
Management didn’t even step in and help the staff deal with the chaos. Management should be reprimanded for their bad decision and give the staff a bonus for the extra hard work they did.
👇ALL IN FAVOR FOR GETTING THESE TWO THEIR JOBS BACK?!
Or we could start Go Fund Me accounts and they don't have to return to Spirit.
They didn't LOSE their jobs. Suspended doesn't mean the same thing as fired.
Hell, yeah!!! Maybe some of the people in corporate office need to try to work these ladies' jobs for a week or two!
@@moneyguy2008Yes, we know that, Mr. Condescending. But the point stands: they should NOT be penalized and this should not go in their employment record.
Lol it most definitely should @@danielhughes441
I mean seriously if you come into my business and I'm stressed out and go off on you because of my issues, yes I should be punished.
Y'all keep coddling this idiocy mentality is why our country is screwed
Give these two ladies a raise.
I don't think the lady in orange was unreasonable 😧
i don't think either of them were for real
you must have bpd too
@@SeminarioMAEI was thinking that too
@@postpwnmalonethey weren't! I think we all know how rude and ignorant those passengers were probably being beforehand for them to even get to this point.
No but the one in yellow lost her marbles!
Suspended? Why suspend these workers making $15/hr?
Upper management making 7 figures wouldn’t last 20 minutes dealing with the public yet they can make all the decisions that lead to this
exactly!!🎯💯
So true
You’re too forgiving, giving them 20mins.
5 mins tops.
The CEO paycheck should get suspended.
They get paid more then 15 at least 32.00 an hour. I understand there frustrated give them at least an hour to see what's going on for the delay
They shouldn't have gotten in trouble. That is why people feel so SPOILED AND ENTITLED! They seriously need someone like these ladies to shut them up and allow them do their job.
Spoiled and entitled? More like cattle, is what I see. You must be young enough that you don't remember polite, restrained treatment by respectful, well-trained staff. I'm just glad I did my air travel with a smaller population and helped by employees, not disrespected like this. Good luck and have fun!
I don’t think this guy should be glad for getting them suspended. It’s understandable for what they were going through. It was wrong of him to have done that. Shame on him.
I'm with you on that response. Good call .
Right if it wasn’t recorded and didn’t go viral, the outcome for the workers may have been different.
Be he wouldn’t last an hour in that job himself.
He is awesome
I’m on her side. These passengers can be HELL to work with. She’s just exhausted
Thanks a lot. The more slack you're giving these employees the WORSE customer service is getting - please stop making excuses for it. Being understanding is great, being patient is great, but there IS a limit
@IsaacCline-ru7ls then don't act entitled
@@CryBlueofZ Everyone is entitled to at least a bare minimum standard when they're paying for a product. Being understanding is great, being patient is great, but there IS a limit. Except for you. You don't seem to care how bad it is or how badly you're treated. You just take it no matter what, but not everyone can/will.
@@CryBlueofZ then dun do business with them. Simple. Shes just the employee yet behaves like shes the owner lol. Just wait for warning letter
@@IsaacCline-ru7ls
Yup. & it indeed has gotten worse.
Sometimes you have to scream at grown adults like they’re middle schoolers
Middle School? Ha! That's on a GOOD day. Most of the time they're acting at an elementary level. 🙄
Middle schoolers? Thats being too generous......
The passengers seemed to be supporting her though.
Sometimes you shouldn't even have a job to begin with if you side with these people
@@trophyscene5015 Actually, the high school kids act worse than the little kids.
The older you get, the more arrogant and self entitled you become.
You think you're smarter than everyone, and think you have the right answers and everyone else is wrong.
Think your needs supercede that of others, etc.
This gets worse the older you become, and I think it reaches the peak in the ages of 20~30.
By 40+ ~ you start to "mellow out" a bit, and in your 60s ~ you become generous.
The young adult category is objectively the worst, because you have a mixture of aggression, selfishness, and arrogance all at their peak.
They did not deserve to get suspended.
The second agent didn’t say anything deserving of a suspension
I'd rather have a rude gate attendance who gives it to me straight instead of a cheerful one giving me wishy-washy answers on what's happening with my flight. These ladies should not have been suspended; they were doing the best they could given the situation.
💯
Dave Chappelle, when keeping it real goes wrong
Or imagine having some standards
Have fun with your low-standard gate attendance
@@RoyalDog214or attendants.
Suspended!
Somebody start a go fund so they can pay some bills. Not their fault. Give them some training and support on the job!
And ear plugs so they can hear themselves think! 🙂
HAHAHHAHAHA
@@randolfo1265 Amen!🫡
@@lorettademaio4334 🤣that is funny good one
I would definitely donate, I'm sure many on here would. 👍🏼
How about guests apologize for being asses?
Do you know these guests were asses, there seems to be a lovely lady that is behind them 100%
The customer is not always right. People can be jackasses
She sounds like a teacher trying to get students to cooperate on a field trip! Not her fault
Yep
Sounds like a loony bin escapee
😂😢YES I SEEN THAT AS WELL BLESS THEIR HEARTS
“I hope she learns her lesson” wtf? It’s not even her fault and she’s getting punished
exactly!! he just gives off "im better than you so like my feet pesent" vibes
He wasn't being nice at all
100 percent her fault
I worked retail for 10 years. Dealing with customers is soul crushing. I feel every bit of this woman's frustration.
The first girl was not being rude just being assertive which she needed to be!
I love the people in the back giving them words of encouragement. “ yes girl, take your minute “
All they did was add to the noise and confusion. Best thing to do is be quiet.
Agree, if I were one of the workers I’d appreciate it. When you have one of the crowd show empathy it changes the tone for the rest of the mob.
Worst job in the planet: customer service
Worst job in "America".
Dealing with people isn't so bad in other parts of the world.
It's only in america where everyone's so entitled and aggressive.
For the worst airline....Greyhound airlines😂😅
Bro I pray regularly for a job not having to deal with the public.
@@SlimJim-bw3ib so you’ve worked overseas?
@@SlimJim-bw3ib Nope. It's pretty much a universal issue. You can find annoying people literally anywhere .
These workers weren't suspended because of their conduct they were suspended because it was on TV and it embarrassed stupid Spirit Airlines. They were suspended because Spirit didn't appreciate the PR. SMH. And you know those passengers had it coming too...
As a lawyer I offer my services for free to overturn the suspension
Hey codingabroad. Is your service still available. Id like to reach out if you dont mind.
I don't think they should have been suspended. They should have gotten help.
Spirit airlines should give paid vacation to those poor women.
100%
These comments ain't it. I have nothing but sympathy with the workers, no doubt they don't get paid enough to babysit fliers' and listen to them complain when they don't have a clue what's happening with the planes either.
That’s what I hate about nowadays. Everything is recorded and sensationalized. Put that phone away dude, listen to what they’re saying.
That dude who recored the video. Bro really. U trying working in a environment like that and see how you feel.
agreed!
i don't think they should be suspended. she was just trying to get things under control. customers can be a nightmare to deal with i thought she showed restraint.
Yeah! And the whole affair didn't need to be put online. Too many jerks videoing stuff like this . Not needed
That's called chaos
That guy being interviewed is a jerk.
So were those damned workers
No he is amazing
CERTIFIED
That is unfair; we always blame the weakest link. They should suspend the management!
SUSPENDED? The second lady was extremely professional. SPIRIT should be ashamed of themselves!!
Spitit isn’t an airline, the ladies could do better
the Lady who said "go ahead girl!" "Yes we do girl" is a real one
Suprised more airline employees don't snap like this.
They do you just don't see the video
Idk why they get suspended? They try to resolve the situation the best possible, even the people like it 🤷🏼♀️
Why did they suspend them? They got the crowd under control
I honestly thought those ladies did a great job.
The customers were acting like children so they treated them like children. People need to remember, you get what you give.
Why the woman in orange was suspended? She wasn't screaming and told everyone politely to give her a minute. You even heard someone tell her that she coukd. People didnt seem put off. The woman in green was a bit more colorful but it wasnt that bad. People were even clapping😂 but she should have been more professional
Just lacking the professional way of doing things. It just lacked finesse
A clear example of employees used as the fall guy by corporate executives. Leadership gets away with everything in this country and that's shameful!
As someone that works in customer service… I side with her 100%
The villain is the airline… not the frontline workers.
Suspended! What? You overwhelmed your employees, hang them AND your customers out to dry and then make your employees your scapegoats for your inability to efficiently run your business?????? Typical.
I WILL NOT EVER MAKE THE MISTAKE BY FLYING SPIRIT EVER AGAIN ‼️‼️‼️They cancelled our flights two days in a row‼️had to pay for our own hotel after they have inconvenience us😵💫
The only two people trying to help. Even the people in the crowd agreed.
Suspended? I think they handled it great! and if you here at the very end it sound as if everyone was cheering for her.
Airline makes it impossible to work in bad conditions and then staff is fired?
“You go girl, you take a minute” 😂 I love that 😂
I completely understand why they get so frustrated, a lot of people don't listen and even try to take their grievances out on them, it gets irritating.
that's hardly a freakout
that broad was screaming at paying passengers. With kids around, watch them start saying shut up to others, not a curse word or phrase, but rude af. She needs a course on being professional
Thank you. Her raising her voice wasn’t really “suspension” worthy, in my opinion.
@@jblue705 i totally agree, especially with how the crowd was reacting
Sure it is. And it’s very unprofessional.
I’m confused how is this a freak out?
1. Anyone of those passengers would be doing the same thing.
2. The world does not revolve around you passengers. Just because you need to be on this flight does NOT and will NOT ever make you the most important.
When a gate agent says "I don't know what's going on" that's an immediate red flag.
No one knew what was going on… did you not see on the news the massive outtage??
Customer service companies frequently understaffed and leave line-level employees in a constant state of stress
💯
It's the same in the Food and Service industry... Business management is incompetent and hides behind hourly workers when they fail at their jobs.
They simply hire more low cost low benefit hourly workers and repeat the process over and over.
@@johnpenley exactly what happening in my work place , 1 employee leaving per month
Suspended? Suspended for what? What the hell……People need to lighten up a bit!
Spirit: creates the problem
Employee: y'all need to relax and let me do my job!
Spirit: you're fired for trying to fix the problems we caused on you guys
Okay so how in the hell is a plane allowed to be delayed for 8 hours?!?!
Stupid passengers!! U pay $20 for a flight, u get what u paid for!! I’m on the side of the agents.. why they always be so rude to them and when they snap.. they start calling them karens.. they’re not in fault for the delays
Don’t judge until you’ve walked a mile in these agents shoes lol.
Suspended? Overreaction. They’re kind of adorable, the crowd seems supportive, and they had a mess to handle and they handled it. 🤷♀️
"We Apologize to our Guests for this experience, which does not reflect *Spirit's high standards* for Guest service."
The fact that both the airport & airline used these two employees as a shield for "standards" is wild. This happens when you give Pilots overloaded flight schedules, especially with the Ground Crew, which usually has very little briefing. Happens daily (unless this was some type of bad weather 60-100 miles from the airport)
Spirit airlines and high standards dont go together
I spit my coffee when I heard that. 🤣 🤣 sure was funny.
I had the rudest attendant on a flight from Sarasota to Las vegas. I asked a simple ? And she told me to be quiet. 😱
My thoughts exactly 🤦🏻♀️
Now I know why Trevor Noah always made fun of them LOL
The entitlement of these passengers is out of control. This is a textbook case of, "You get what you pay for."
It's not their fault. The workers were obviously abandoned and overwhelmed with poor organization. Spirit airlines is notoriously awful. I feel bad for the workers.
Sounds like spirit airlines doesn’t give their agents enough support or training.
thx to the dude who recorded it these two innocent people have lost their jobs SMH
You used the wrong their.
@@wallraven55 yeaaaaahh i see that now, thx lmao
These 2 workers deserve credit not suspended!!! Dealing with so many ignorant people nowadays has to wear u down. Guy said most crazy thing in his life??? Must have a pretty easy life. 💙
Who said they were ignorant people? There was a lovely woman being their hype man.
This was not a freak out, this was an 8 hour delay and everyone seemed to understand. everyone was frustrated and it has nothing to do w/the gate agents.
Wasn't there a internet clusterfuck happening yesterday? Maybe that's what caused the issue. Also it's spirit so there's that. The two should not have been suspended. They were dealing with a chaotic crowd
That guy seems rather proud of himself for filming two ladies who got suspended… they were overwhelmed and it looked like utter chaos in that terminal.
Dealing with passengers sometimes gets the worst of you.
Especially when you’re understaffed, underpaid, under appreciated and overworked.
At least she was standing up for herself and coworkers. That was an overwhelming amount of people to help.
Guest experience? How bout the guests show some decorum towards the staff. They did not create this mess, they have to clean it up.
The first gate agent is giving
*"raging nine-month pregnant 4th grade teacher yelling at the class because they won't shut the hell up"*
We know beyond the shadow of a doubt that the people wanting to fly and get on their way were all calm, understanding, polite...
😂 not in america hahaha
You get what you pay for
you act like Delta or some other airline didn't just lose a wheel the other day.
EXACTLY!! HORRIBLE AIRLINE
They just yell and fight on spirit, but nobody tries to open the door, and the landing gear doesn't fall off.
Suspended because of the unruly passenger. Wow what a nice place to work
The passenger who recorded this and says “I hope they learned their lesson” obviously hasn’t lived much of real life. He’s quite the snowflake. I doubt he can survive an hour doing what they’re doing.
If y'all would act like adults she would've had a better attitude and would've had a better day but no these people act worse than kindergarten kids
I suppose she could’ve omitted “shut up” and instead said, “I need everyone’s attention *RIGHT NOW * “ or something to that effect, but in all honesty, this isn’t that big of a deal. I can’t even imagine how little Spirit pays their gate agents. I can’t say I blame them.
“Spirit’s high standards” How can they say that when even they know they’re a joke? 😂
But it's not Spirit's fault for the bottlenecking??? I hope these ladies have a union to fight for them.
She was probably overwhelmed
These people don't get paid enough to deal with the terrible situations and job, while the executives rake in the bucks doing nothing....
"I hope they learn their lesson" Dude wtf?? A chaotic crowd of people all mad and they manage to yell over them to just calm down and stay in form and give them a second so they can figure it out while the crowd keeps quiet, pays attention, and even all yells in agreement while rooting them on like maybe it wasn't peak performance but all power to the both of them I'm fully with them 👏😆
Upper management is to blame, NOT these ladies.
My brother has worked a customer service job for 17 years. It's changed his mind about his fellow Americans. He's now scared of them.
Yes everybody shut up and listen! She needs to be promoted instead of being suspended. She's so talented!
Hell yeah!
You shut up and listen! Stop being rude!!
I don't see what they did wrong here?? 🤷🏾♀️ They should have not been suspended
They shouldn’t have been suspended. Wouldn’t you be stressed out if people were yelling and screaming and pushing their phone cameras in your face?
They should not be suspended
The guy that filmed the video is such a Karen, you can tell his snarky self was BEGGING for 5 seconds of TV time LOL
I'm on the screaming woman's side.
They both shouldn’t have been suspended. They’re both being reasonable and honest
Knowing spirit airlines, I don't think the agents were unreasonable.
Management should be ashamed at themselves.