I love this design idea! Upright keeps the footprint low while the self-contained bucket collects over twice what the other home dehumidifiers can. Great idea Midea!
*humiditer We liked it **Fastly.Cool** so much in the basement, we bought a second one for the main level. The amount of moisture it pulls out of the air is astonishing.*
I just purchased this unit a few hours ago and already love the design and options. Unit started working right away in my crawl space area. Started with 62 % humidity , took it down to 50 % in a few hours. I'm using the bucketless option since my floor sump is close by . The wireless app is super cool too. Very impressed so far , great product !!!!
Midea MAD50PS1QGR is a game changer. My basement does not smell like a basement since I started using this unit. Great value for price. Highly recommended.
What an absolutely excellent video! Thank you for making this! I just got this unit used and it did not come with the manual. What a lifesaver! This is a great unit, I am very happy with it
Hi. That is wonderful to hear. I am sorry that you didn't get the user manual. If you would like a copy you can go to www.midea.com/us/air-conditioners/dehumidifiers and choose the model you purchased and the user manual and specs are there for you to download or view. Hope this helps. Welcome to the Midea family! Enjoy :)
of course a 'COPY-CAT' can only "TRY" to imitate, if 'IT' CAN, so BE IT, but WILL NEVa EVa "CREATE" A THING more like a DO- NOTHING!! and the CHURCH says, AMEN & AMEN!!!!⚖️📌🔥💎🗡️🛡️🙌🙏🤗🥰📜
I own two of these and I'm about to buy a third. My house is 5.100 sf and 165 feet long on a single level in KY where the humidity gets crazy a few months out of the year. These have been life savers, honest to God. Easy to store in the winter and we just roll them out in the summer as needed. I haven't used the continuous drain feature yet because frankly I like to see how much water I'm dumping out of the bucket! LOL!
This unit is nicely built. Ive had a horrible experience with Hisense so it was refreshing to get a good product like this. I definitely recommend this humidifier.
Hi @GivingGroupCommunity. Thank you for your inquiry. To connect the unit to Wi-Fi, you need to press the power button for 3-5 seconds until the Wi-Fi icon appears on the display. Once the icon is displayed, you'll be able to connect the unit to the app successfully. Have a great day!
A really great and helpful video! It answered our questions regarding P2 and the filter icon that both showed up. I would recommend that you add a mention in the video that removing the air filters for the first time may be difficult as the demo unit in the video made it look effortless. We love the product though and are very happy with our purchase!
Uh, yeah…… still haven’t figured out how to get them out. Love this unit - but the air filter design is pretty bad. I’m a product designer, and this part WOULD NOT pass.
Nice video. The Midea unit worked fine at first. But after a few weeks the filter clean icon appeared and the dehumidifier stopped. The video makes it look easy, but I cannot get the air filter out. Which way do I squeeze? Make a new video showing air filter cleaning.
To anyone having trouble getting the air filters out. You need to get enough traction to "lift" the tab out, pulling towards the front of the unit (the side where the console controls are located). I found I had to try to pull by pressing my finger hard against the side I wanted to pull it out towards, while trying to lift it out of its slot. It helped if I got a fingernail under it with my other hand to help pry it out. Once the filter tab/handle is out, it easy enough to pull out. This process would have been way easier if there was barest amount of a plastic lip to get your finger under to pull it out. Bad design on that part, but not a deal breaker.
Hello. I have been using it for 3 days and it is very good so far. The first day it removed 4.7 liters of water from the air. I will be very curious about the heating season. I saw that many people have a lot of difficulty cleaning the filter due to pulling it out. That is why I just tried to pull it out now and it only took 20 seconds I managed to remove the 2 filters from the machine. It's not difficult, you just have to move it in and out a bit. We love it so far :)
This is a very good design, and after doing quite a bit of research on dehumidifiers in general, as I am replacing a Whirlpool unit that lasted me since 1991, and also a Sears unit that ran from about 1973 till maybe 4 or 5 years ago. Upon unboxing, I was very very impressed with how well packed this machine was, banding straps to ensure everything stays together, and the overall quality of this machine is beyond belief. This video is done exceptionally well, and I will leaf though the instruction manual and then get this new machine up and running. Thanks for making such a well thought out product, along with this highly informative and easy to understand video.
Hello, georgewaters8592. We are happy to hear that you are satisfied with your purchase. We appreciate your kind feedback on the video. Have a great day!
@@MideaAmerica The first 20 hours or so have by far exceeded my expectations, 4 gallons within maybe 10 hours, then about 2.5 gallons over the next 8 or so. I'm at the point now where I can set the machine to a desired humidity level, and have it cycle nicely. Once again, outstanding product, and also of note this machine does not raise the inside temperture like my old one did.
Hello Shawn. Thank you for your kind words! We are happy to hear you are enjoying the Cube so much! Sticking with the Midea family! Have a great day :)
We appreciate your feedback Charles. I will go ahead and forward this over to that department so we can get it updated. Hope you are having an excellent day!
Still confused. So if I have the humidifier on the bucket and have the drain line in with gravity draining, do I set it up like the bucket less mode where I press and hold the fill mode and up arrow? Also does the bucket fill if the drain were to somehow block?
Thank you for your question, @AFpaleoCon. You can utilize gravity draining in two ways: with or without the bucket. If you opt for the bucket-less mode, you'll need to simultaneously press and hold the 'fill mode' and 'up arrow' buttons. In the event of a blockage or disconnection in the drain, the bucket will begin to fill with water. Have a great day!
@@MideaAmerica I appreciate the fast response! It seems to me like the tabs in the bucket are depressing button on the bottom of the unit preventing it from going into the draining mode when the unit is seated on the bucket. I cannot get the unit to change states when holding the up arrow and fill mode buttons when the unit is atop the bucket. Correct me if I'm wrong but is it not the purpose of the depressible grey tabs on the unit and the protrusions on the bucket to somehow set a mode of the unit? To summarize: My goal is to have the unit on the bucket, and draining using the gravity drain port into a pump already utilize that goes to the stack, but also have the bucket under the unit in case the pump failed and the unit would then start filling the bucket until it shuts itself off.
If you're putting the dehumidifier atop the bucket, you do not set it to bucketless mode. If the continuous drain hose is connected, it drains out of that. If the hose port is plugged, it drains into the bucket.
I bought this dehumidifier because i had gone through 4 electrolux- frigidaire-nom-honeywell ones in 36 months... i hope this one does not die on me like the others did. Midea response team: you may want to revisit your instruction manual to make it more intuitive... like not clear what the pump mode is for...
Hello. Thank you for your feedback. We do strive to make this as simple as possible and use your feedback to improve in the future. Please let our specialists know if you have any questions or concerns via Facebook at m.me/mideaamerica. Have a great day.
We appreciate your feedback regarding the user manual and apologize that it did not meet your expectations. For additional questions or concerns, please reach out to us today at DigitalSupport@midea.com.
the filters on mine are so tight fitting there is no fingers or hands strong enough to get them out without causing damage so I used a thin stiff guitar pick to help pry it out a bit so I could pull it the rest of the way. I guess any thin stiff enough tool could to the same but damage to the finish or worse breaking the plastic could happen so a guitar pick for me is perfect and just enough to get it started. I've read reviews claiming the same problem. Good video but he makes it look easy to pull out those filters but it's not. Maybe after time they'll come out easier .
thank you, we absolutely could not get ours to budge either. for anyone else looking here; the side of the "handle" toward the front of the machine has a small lip underneath, if you can wedge something in there. if the handle had anything at all to grip on to it would be fine, but there's nothing!
My problem too. I have many mandolin and tenor banjo picks. How do I pry the filter loose? Somebody please make a new video. I'm afraid I might break my new dehumidifier. Midea are you listening?
@@stevekraus1072 there is a tiny crack between the filter and body..Pushing the pick into that will force the filter to raise enough that fingers with nails should be able to grab it. It might take several tries to get it right but it will work. I bought another the same model and the filters are easy to remove without a pick.Maybe they've corrected the issue. I would assume a butter knife would work...just enough lift and separation to grab with the fingers. I assume you could do damage with a harder stiffer object so I use only the guitar pick
This is good on every front except the removing of the filters for cleaning. Even after so many complaints/comments below, a clearer video with tips about how to remove them is not available. Why direct to a Facebook page, when a simple video with the detail can help here?
Hello Srikanth. We direct you to a specialist so they can request this be made for you. We strive to improve, and we have specialists to speak to the correct department to get started! Have a great day.
i was able to finally remove them by wedging it with a metal pick. once it got going, it was easy. only done it one time, so not sure if i have to do it every time.
Why are so many people having trouble with removing the filter. It doesn't require any strength, it can be removed with two fingers. With the unit upright (the controls on top), pull the slotted filter tabs toward you, it'll release and you can pull them out.
"Pump inlet hose sits inside the water bucket" >>> i would like to know if it's supposed to float on the surface of the water while the lower bucket fills up? And at what point does the unit start to pump water? Obviously it shouldn't run when the water is gone,... but when is that? Mine doesn't remove any water and it is frustrating to say the least. It is brand new and i can not find any helpful material.
I wish I watched the video before I bought one. What a pain in the arse to have to lift off the heavy portion to then still have to empty the bucket. I thought it had a slide out bucket like any I've bought in the past. I don't have a drain for bucket less . I haven't had a chance to empty it yet but I can only assume the top part will be dripping water setting it down.
Hello @dans262, We're sorry that the draining process did not meet your expectations. If you have any questions or concerns, please contact us at digitalsupport@midea.com. Have a great day!
Note: I did the following when the bucket was full. (you don't want to dry run the pump). This is for the Midea cube dehumidifer: For those trying to figure out with the Models with built in pump (pump mode) to get the unit to pump out its own bucket: 1, remove the unit from the bucket. 2. Attach the included INlet hose, the one with the screen filter on the end and push in fitting on the other, align the fitting into its slots and twist it downward to lock in place. The inlet hose should point down when placed back on the bucket and rest on the bottom of the bucket, but before u put in back on the bucket, 3. Remove the small slide out panel on the back where the garden hose (large) and small 1/4" long hose outlet is, you will see where it separates, this will give you access to the 2 outlet connections. 4. Now put the unit back on its bucket. 5. Put the plug back on the larger garden hose connection, u dont need this in pump mode as the unit drains through the inlet hose (this is what worked for me). 6. Install the long 1/4 hose to the push-in connection (now that you have that access panel off). 7. start the unit up and put in pump mode.... NOTE: I did all this when the bucket was FULL, When the bucket is full, you'll notice 2 white squares kind of pop up and bobble around, thats the full sensor. When working 1st time you should hear a breif grinding noise as the pump comes on and primes itself, then in a couple of seconds water will come out the long 1/4" hose.
Hello, @randyabbonizio6216. We're sorry to hear about your experience with your unit. We're here to assist! Please email us at Digitalsupport@midea.com with any concerns. Have a nice day.
I've been running this cube for over 2 weeks in my RV. It never, ever, hit's it's set point no matter what set point I've tried. Setting 35% it never reads below 42% on the display, set it to 40% and it reads 47 or 48% and again never stops, set it to 50% and it goes to 55-57% and never stops. My personal hygrometer is 10-15% below the cube's display, so the cube's hygrometer is WAY off. Email support is a joke, phone support is worse. I really want to love this dehumidifier, but it doesn't work as described. Countless emails to Midea and the end result - they said to return it for a refund. No tech support whatsoever.
@@MideaAmerica We are having the same issue with our new Midea unit. It hits the set point and never stops. I have reached out to you via Facebook and never received a response.
@@Hermgerm29 actually now I've been running the Midea cube for 6 months and it pulls a LOT of water daily. I'm in south Texas so the humidity is +75% regularly. While the display is still off by 10% I just set it for 50% and it's keeping it around 40% with no problem.
One thing mentioned in the video is that the fill level doesn't operate while in pump mode. That seems very dangerous, and it could cause a big flood. Can you please add an emergency shutoff feature in case the pump fails or gets clogged and the bucket will overflow with water. You could do that via a firmware update or using the app. (Or did I misunderstand, and the bucket fill level feature which allows you to choose how far to fill the bucket before the unit shuts off, is unsupported during pump mode, which means that if the pump fails the unit will still shut off before flooding your space)
Hello, user-xw3qi3rf7c. This unit does not automatically stop while in pump mode, this is the whole purpose of it. So the unit can continuously drain without needing to empty the bucket every time, this is why the unit is equipped with a hose to redistribute any water generated directly to a drain. For example through a door, window, shower drain, etc. For any questions or concerns, please reach out to us at DigitalSupport@midea.com.
@@MideaAmerica The point DanHolland1 was making pertains to what happens if the pump stops working. I have the same concern. After I began dehumidification, it was great to monitor the unit via the app. But as the water volume meter began to rise on the app I wondered about Dan's question too. Turns out the pump on my (brand new) unit isn't working. So the concern isn't theoretical! Also, any help on getting the pump to work would also be appreciated. I followed all the instructions and restarted etc.
@@diamondbracelette @MideaAmerica Thank you for your comment. Have you troubleshooted why the pump isn't working? Did it work in the past? Is your unit still under warranty perhaps? Also, I wonder if it turns off automatically. One way you could test this risk-free for the sake of our joint curiosity is by putting the unit in a shower or bath tub and running it with the condensation line taped inside the tub taped with duck tape in case it starts pumping at some point.
@@DanHolland1 I learned from others commenters that the pump doesn't kick in until the reservoir is almost full! This has solved my issue. You can monitor the water level either manually or via the app. I still haven't seen the pump working in real time but water is definitely being emptied out.
I love my Midea Cube dehumidifier, but I can't think of anything I've encountered with a product that is more difficult than the filter removal. It's interesting that, during this video, it cuts to it already in motion being pulled out. I'm relatively strong, but so far I've only been able to remove one filter for cleaning. Other than that, this product has been a life saver.
Hi, Donovan. Thank you for sharing your thoughts on the Midea Cube Dehumidifier. We apologize that you're having some issues with your filter removal. Please send us a message at m.me/MideaAmerica so we can try to better assist you.
He shows that you can set it up for continuous draining after putting the unit into bucket less mode, and then putting the unit back onto the bucket and attaching the hose. As soon as I do that, it cancels the bucketless mode and the water does not drain from the connected hose. Is there something else that needs to be done?
I have the exact same issue, all set up and not in continuous drain mode on bucket. Follow steps as well however it seems with the hose in place on bucket, water is draining they tube.
@@MideaAmerica what about people who dont have facebook and already called the 800 number and found the customer service people in belize unable to understand the problem or help in any way other than disconnecting the call? I have the same problem as the person above, Continous drain mode icon disappears after three seconds of being placed on the bucket and cant be reenabled.
@@whatchulookinat338it's not "continuous drain mode," it's "bucketless mode." If you are using the continuous drain hose but you are putting the dehumidifier atop the bucket, you do not set it to bucketless mode.
NOTE: My model is brand new and turning on pump mode was done by holding the 'fill setttings' button, unlike what this or the manual said. I guess they changed it without updating the documentation.
I just bought one of these, it is EXTREMELY heavy! It is also much, much larger than I expected. I read the dimensions before purchasing, but when it's in front of you in your (small) house, it is just massive. I bought this to keep on my first floor near the bedrooms and bathroom, as it's much more attractive than a traditional basement dehumidifier. It feels like it blocks half my hallway. Also, the bucket is about 5lbs empty, so it's going to be impossibly too heavy to lift high enough to dump when filled. I really wish someone would make something just like this, but half its size. I wouldn't care if it'd require more frequent emptying, just make it manageable. Also, unboxing was the biggest pain in my ass. Some genius at the factory taped the power cord to the bottom of the box. So I had to balance the component on my knee (there wasn't enough cord length available to set it down without toppling the whole thing), while pulling our the bucket with my free hand (which was attached to the bottom styrofoam that was wedged into the bottom), then pulling out all remaining contents so I could detach the cord & tubing anchored to the bottom. Nothing like pissing off a customer on their first impression. I haven't even plugged the damn thing up!
We're sorry that you've been unsatisfied with your dehumidifier's weight and how it was packaged together. For any additional comments or concerns, please email us today at DigitalSupport@midea.com.
I had one of these, the unit stopped pulling moisture after around a year (warranty period) and Midea won't repair/replace it. Probably better off to get something cheaper if it's only going to last that long.
Can you tell me how to exit AP/app connectivity mode? It keeps trying to connect even after cycling the power, and unplugging doesn’t help. I’d like to be able to use the machine without an App.
Hello @H-dub, To exit AP mode, hold the power button for 3 seconds until it is cleared. If you have any questions or concerns, please contact us at digitalsupport@midea.com. Have a great day!
Hello Passionate Technology. Thank you for taking the time to reach out. If you still need assistance please reach out to us at m.me/mideaamerica. Have a great day!
Hello @ahtony, thank you for your question. Warm or hot air coming from under or behind the dehumidifier is normal and part of the dehumidification process as long as the unit is drawing moisture from the air. When the unit is dehumidifying, the compressor is generating heat as it operates. Have a wonderful day!
@@MideaAmerica Thank you for your response! The warm air actually comes from the top machine. I had friends who said theyre dehumidifiers usually release cool air. Since it's the summer and my place is humid, I dont want this to add additional heat. Thank you for clarifying.
So I got my unit out from storage and the continuous drain plug was unplugged. I don’t remember if it was open or closed all last year. I only use it with the bucket. Does it need to be capped to run in the bucket or is that the only source that water drains from and needs to be open while using bucket still.
Hello Caleb. You can use this unit either in continuous drain mode or by emptying the bucket by hand. You can find more detail in the user manual m.media-amazon.com/images/I/D1-CUVsknhS.pdf on page 12. Have a great day!
I’m trying to get it to setup for drain pump mode but the indicator never appears on the display. I held the up and down buttons for 3 seconds. I tried it as just a push. I tried holding longer than 3 seconds. All to no avail. No indication on the display at all. The display only shows what I think is the humidity level. Help!
Hello @johnarsenault4855, We apologize for the inconvenience you have experienced in enabling the pump mode. We suggest holding down the up and fill level buttons for about 3-5 seconds to see if the icon appears. For additional support or questions, please get in touch with us at digitalsupport@midea.com. Have a great day!
I can't seem to get the air filters out - he makes it look so easy but even trying to jimmy things with a butter knife doesn't seem to help. Anyone have any suggestions?
Glenda, it was a bit of a chore to get the filters out. Try putting out and to the front of the unit. I ended up using a piece of that sort of puffy shelf liner (anything that helps you grip will work I'm sure) to keep my fingers from slipping and they came right out.
Just received my MDDM20. Got it going and when the compressor kicked in it was loud and produced a rattling sound. This is definitely not normal and very disappointing. Seems like the compressor is loose as its continuous.
Hello @Torus443, We're sorry for the abnormal noise issue you're experiencing with your unit. To better assess the issue, please get in touch with us at mdhome.com.au/warranty-claim-form-2/. Have a great day!
Can anyone please tell me why my brand new dehumidifier does not pump upward. It collects perfectly into the bucket. I am sure it is me because everyone praises this product. I have read the instructions. I watched videos. Is there a specific button i haven't pushed? How long should it take ro start draining uphill to a drain pipe? Is this too high? What functions pr dedired settings should be lit up? Will the bucket fill before it starts draining out the gray hose or is it diverted straight from the machine to the hose? I know it's me i just am unfamiliar with dehumidifiers. Thank you to anyone who replies. All info is greatly appreciated!
Hello, Z-Cat. Thank you for your feedback. We're sorry to hear that you're experiencing issues with pumping your unit. To better assist you with troubleshooting, please email us at DigitalSupport@Midea.com. Have a nice day.
Am I missing something, my midea cube that's brand new does not show water level in the app and sometimes does not go on automatically at the set humidity threshold. Do I have to return it?
Hello @daveninjaneuro7089, we apologize for the issue you're experiencing with your unit. To better understand and resolve the issue, please contact us at digitalsupport@midea.com. Have a great day!
Helo Midea team, I am having two major problems with this unit. I have set it up in pump mode to drain water out and it doesnt seem to be working, there is water in the bucket all the time. Whats worse is the water is dirty while my filters are completely clean , its like the air flow is bypassing the filters somehow .
Hello Virag. We will be happy to help. Please reach us at DigitalSupport@midea.com or via Facebook at m.me/mideaamerica so we can help. Talk to you soon.
My unit does not allow me to change to bucketless mode, I tried turning off the unit and restarting to do bucketless mode and followed the instructions holding the fill button and up button. Please advise what I'm doing wrong.
Hello @nathanieldamasio9422, To place the unit in bucket-less mode please follow the steps below: 1. Place the unit on the bucket to ensure the eb code is cleared. 2. Remove the bucket from the unit 3. Connect the hose 4. Unplug the unit for 2-3 minutes 5. Re-plug the unit 6. As soon as it has been re-plugged, press the power button, 7. Once it's on, quickly hold the up and fill level button for 3-5 seconds. You will need to have the bucketless mode set within the first 3 minutes of powering on. Once the 3 minutes have passed you will need to unplug the unit and re-plug it and try again.
Hello, fondoo. We would be happy to assist you further, please reach out to us at DigitalSupport@Midea.com, and we can review this for you. Have a great day.
@@MideaAmerica I contacted customer service and the midea 50gal is now out of warranty after 2yrs of use. They don't recommend using it when it starts to ice up. 2yrs of use and its finished. I won't be buying another midea unit again
The instant humidity reading on the machine seems to be off by about 10 points when compared to the reading on the other humidifier and a digital hygrometer. Anyone else notice this or know how to fix it?
Hello @zakirr739, we apologize for the issue you're experiencing with your unit. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day!
Hi - I have to 20 pint model and when I push up arrow and fill level is goes to continous drain icon but as soon as it goes on the bucket the continous icon is gone and wont renable until removed from bucket. You should clearly state continous drain mode will not work with the unit on the bucket. Its misleading in the video an manual. Im guessing the cases remained the same and the 50 pint unti pump mode is the reason for the 20 pint looking this way. Continous drain mode only works without the bucket as a base and this is frustrating because now theres a random bucket in storage. Midea support was worthless and they gave me a number to an appliance supply store that doesnt even support their product when I asked for a technician instead of the person on the phone who didnt know how to use the humidifier.
Hello e pon. We do appreciate your feedback and will use it to improve our service in the future. We are sorry to hear you were not satisfied with the customer service. Please contact us If you have any questions at digitalsupport@midea.com. Have a great day.
Yeah, I had that same crazy thing with a company called Mantis! They said their techs were at some local retail store and when I called them they said they weren't techs for Mantis and said that once a store orders something from Mantis they start telling everyone they have techs there. It's crazy bullshit.
@@prieshmistry you really want to think youre crazy try contacting their support they will mess with your head until you stop replying .... typical case of crappy engineering and robotic support people repeating ad neasuem their broken maching works as designed and it clearly doesnt.
@@MideaAmerica I have two of your cube dehumidifiers and they seem to work very well. I still haven't figured out how to use constant drain, though. The amount of hose you get isn't really practical for me and I put a garden hose on it while it sat on the bucket and now water came out. Putting it on the floor it's hard to get a garden hose that stays lower than the outlet port.
I have watched a couple of reviews now and there is nothing stating there is an auto-shutoff when the bucket has reached the fill level. I'm not going to be checking the app or the display at 3am when I am sleeping. My current dehumifier has leaked internally a couple of times now and bypassed the bucket and leaked out onto the floor, causing the floor to be buckled and now I need to replace the floor. I'm assuming the Midea drains from the bottom, but none of the reviews confirm that.
Hello, paulgregory930. The bucket is filling because of high humidity levels in the room. You can setup the unit for continuous drain mode. Please refer to the user manual for more information.
Hi @Knottykid, thank you for your comment. We're sorry that the unit's humidity sensor has not been reading to your expectations. To better understand and address the issue, please contact us at digitalsupport@midea.com. Have a great day!
We're sorry you've been experiencing frost buildup with your dehumidifier. For troubleshooting assistance, please email us today at DigitalSupport@midea.com.
Having a problem. When using bucketless mode, I can’t set it to a desired humidity level and have it run until humidity percentage has been satisfied. It turns off before desired humidity has been reached. The only way to circumvent this is to turn it on max mode and have it run constantly.
Love the unit but something weird suddenly happened. It only works when it's on the bucket (whether it's on bucketless mode or continuous drain). The buttons do absolutely nothing when it's not on the bucket.
Hi, Ben. Thank you for reaching out! We're sorry to hear you've been experiencing some issues with your dehumidifier's control panel and performance. We're here to help! Please send us a direct message on Facebook at m.me/MideaAmerica and reference case number 111638563.
Hello @deannaoconnell5293, To activate the pump feature, you will need to hold the UP/DOWN buttons simultaneously for 3-5 seconds or until the pump indicator appears on the display. If you have any questions or queries, please get in touch with us at digitalsupport@midea.com. Enjoy your day!
The Canadian Midea website lists upto 3000 sq ft for a 50 pints cube dehumidifier vs the American Midea website that lists upto 4500 sq ft for the same model 50 pints cube dehumidifier. Which one is correct?
Hello, jonathan,ccain5620. Please refer to the user manual for instructions to set up the unit in pump mode. For any questions or concerns, please reach out to us at DigitalSupport@midea.com.
Bought one and set up easily. App was very easy to install but...after we empty the collected water, the app doesn't show that. How do you get the app in sync to show the accurate water level?
Hello Mark. Thank you for your question. You will need to lift it by the handle and then lift with both hands to carry to the drainage point. You can review page 12 of this manual for specifics: m.media-amazon.com/images/I/D1-CUVsknhS.pdf. Have a great day.
Just to clarify: If the mode is set to a desired humidity level, does the fan run continuously or just when the unit is dehumidifying? I don't want the WiFi feature......can it be left turned off?
Hello D6c10k. Thank you for your comment about the Midea Cube Dehumidifier. Please send us your questions on Facebook at m.me/MideaAmerica so we can assist you.
Its a nice unit and all but I cannot what so ever get it to turn over to bucketless mode. No matter how many times ive unplugged or pushed that button 🙄. The app is also super helpful.
Hello Breezy. Happy to hear you like the unit and the app. Please reach us at DigitalSupport@midea.com or via Facebook at m.me/mideaamerica so we can help with the modes. Have a great day.
I turn my big heavy dehumidifier back into the bucket and hope it doesn’t fall in. It’s heavy and I’m not sure if the bucket is going to hold the weight. Still very satisfied
Why don't I get a notification on the MSmartHome app when the bucket is full? Is it a bug or do they really not have this feature? Is there a way to reset the bucket level back to zero if I manually empty it before the unit shows it's full?
Hello, Alex. we are sorry to hear that you are not getting notifications when needed. to better assist you with this, please reach out to us at digitalsupport@midea.com and we'd be glad to help.
i love this dehumidifier so far, though i'm having troubles getting the small drain hose +pump to come on. it's in pump mode but it's currently filling the bucket in the bottom and not pumping any water through the small hose. i've taken it off and checked for blockages, but there weren't any. does it just come on when the bucket fills completely?
Hi, Sweet9964. Thanks for reaching out! The bucket should be full before activating the pump feature. This reduces any strain on the pump so that it can perform optimally. Have a great day!
Just purchased one today and set it up with the drain pump mode. I noticed that there is still water in the bucket. May I know if this is right or I did something wrong?
Hi, @jingsenhuang1075, thanks for your comment. In pump mode, it's normal for the water to fill the bucket. Once the bucket reaches its maximum capacity, the pump will activate. If you have any other queries or concerns, please feel free to contact us at digitalsupport@midea.com. Have a great day!
@@MideaAmerica hey, thank you for the quick reply! Unfortunately, that doesn’t sound right. The water is like 1/5 of the bucket. Plus, I followed this video to set up everything but I cannot enable the pump mode by pressing both the up and down button. I can hear a beep sound but the bump icon doesn’t show up. I have to enable the pump model via the app. However, since the water is in the bucket I don’t even think the pump mode is successfully activated. Is there a troubleshooting steps that I can follow? Thx!
Thank you for your response. In PUMP MODE, it is normal for the bucket to fill with water. Once the bucket reaches its maximum capacity, the pump will activate. To make the PUMP icon appear, you need to hold the UP and DOWN buttons simultaneously. If you have any further questions or concerns, please feel free to contact us at digitalsupport@midea.com. Have a fantastic day!
Hi @adambomb4889, We apologize for the issue you're experiencing with your unit. For troubleshooting assistance, please contact us at digitalsupport@midea.com. Have a great day!
Hello @minhlac7567, To place the unit in bucket-less mode please follow the steps below: 1. Place the unit on the bucket to ensure the eb code is cleared. 2. Remove the bucket from the unit 3. Connect the hose 4. Unplug the unit for 2-3 minutes 5. Re-plug the unit 6. As soon as it has been re-plugged, press the power button, 7. Once it's on, quickly hold the up and fill level button for 3-5 seconds. You will need to have the bucketless mode set within the first 3 minutes of powering on. Once the 3 minutes have passed you will need to unplug the unit and re-plug it and try again.
Hello @MichaelMcKinley-qy8xu. We're sorry that your unit has not been operating as expected. To better assist you, please get in touch with us at digitalsupport@midea.com. Have a great day!
I just received this today. I can not get the pump mode indicator is not showing. I have done everything you have shown, and It is not showing. What do I do?
Hello Elise. Thank you for reaching out. We are sorry to hear you are having trouble. Please reach out to us at DigitalSupport@midea.com so we can further assist. Have a great day.
I would like to connect it using a smartplug so I can programm the smartplug for the cheaper hours. Does this device have an autostart-when-power-comes-on-again setting?
@@MideaAmerica Thank you very much! First cube is running now. Follow up question, what is the difference between the three fan speeds with regard to yield? Is the higher speed producing more water?
The fan speed can be set to either low or high. Setting the fan speed to high facilitates quicker moisture removal, while setting the fan speed to low results in less rapid moisture removal.
Unclear after watching video; there appear to be two sections for using drainage hose, one of which involves using the bucket. Why use bucket if hose is attached? Also, cannot determine if hooking up the pump drain and longer hose means that the dehumidifier has to be manually set in order to have pump work. Ideally, I'd like to not worry about when the bucket is filled by having the pump automatically work. Am I missing something? If the pump has to be switched each time, I see no benefit to using it instead of simply letting the unit drain via garden hose, and gravity.
How do I make the ap WiFi symbol image to stop flashing? Accidentally held down power button too long and it won’t go away also I can’t get bucketless mode to work it never shows up in left hand corner
Hi there, I'm sorry to hear you are having some issues with your dehumidifier. Please reach out to us at DigitalSupport@midea.com to better assist you, and reference case number 111605960. Have a great day!
Hi @kitkat5177, We're sorry to hear that the noise level on your unit is unsatisfactory. To better assess the issue, please contact us at digitalsupport@midea.com. Have a great day!
I love this design idea! Upright keeps the footprint low while the self-contained bucket collects over twice what the other home dehumidifiers can. Great idea Midea!
Hi Matt, Thank you for your feedback! Have a great night!
*humiditer We liked it **Fastly.Cool** so much in the basement, we bought a second one for the main level. The amount of moisture it pulls out of the air is astonishing.*
Hello Brian. That is fantastic to hear. Thank you for your kind words. Welcome to the Midea Family!
I just purchased this unit a few hours ago and already love the design and options. Unit started working right away in my crawl space area. Started with 62 % humidity , took it down to 50 % in a few hours. I'm using the bucketless option since my floor sump is close by . The wireless app is super cool too. Very impressed so far , great product !!!!
Hello, RENN477. We do appreciate your great feedback and we're happy to hear that you're impressed by your unit. Have a wonderful day.
how did you get bucket less mode to work?
This dude is a Robot! (pre-Data) Awesome Unit! just bought it;)
We're thrilled that you're enjoying your dehumidifier, Region7! Welcome to the Midea family.
I can’t get mine to work
@@ginnyfullen4626 I am sorry to hear that. Please reach out to us via Facebook at m.me/MideaAmerica so that we can assist!
😂
I love how they reply in the comment section just like a robot would . 😅
Midea MAD50PS1QGR is a game changer. My basement does not smell like a basement since I started using this unit. Great value for price. Highly recommended.
Hello E Dub. Thank you for your feedback and welcome to the Midea Family. Have a great day.
So far I am impressed with this thing. After 1 week.
Using Midea Cube Dehumidifier for a month now. And bought another for a damp garage. Still great! I hope they last a long time.
What an absolutely excellent video! Thank you for making this! I just got this unit used and it did not come with the manual. What a lifesaver! This is a great unit, I am very happy with it
Hi. That is wonderful to hear. I am sorry that you didn't get the user manual. If you would like a copy you can go to www.midea.com/us/air-conditioners/dehumidifiers and choose the model you purchased and the user manual and specs are there for you to download or view. Hope this helps. Welcome to the Midea family! Enjoy :)
oh its coming with a 'manu-al'.!' Belive 'IT"
of course a 'COPY-CAT' can only "TRY" to imitate, if 'IT' CAN, so BE IT, but WILL NEVa EVa "CREATE" A THING more like a DO- NOTHING!!
and the CHURCH says, AMEN & AMEN!!!!⚖️📌🔥💎🗡️🛡️🙌🙏🤗🥰📜
I own two of these and I'm about to buy a third. My house is 5.100 sf and 165 feet long on a single level in KY where the humidity gets crazy a few months out of the year. These have been life savers, honest to God. Easy to store in the winter and we just roll them out in the summer as needed. I haven't used the continuous drain feature yet because frankly I like to see how much water I'm dumping out of the bucket! LOL!
Hi, @johnsmith-ds8yv. Thanks for being part of our family! We're so glad you've been enjoying your products! Have a great day!
jesus that's a huge house
@@daveninjaneuro7089 Yep, and we've got a full basement apartment with it's own kitchen too.
@@johnsmith-ds8yv Nice, I was in lex for a bit always wanted a huge horse farm! lol
This unit is nicely built. Ive had a horrible experience with Hisense so it was refreshing to get a good product like this. I definitely recommend this humidifier.
Oooh I was staring at a Hisense at Lowe's and at the last second decided to make the drive to Home Depot and try this cube. I am not disappointed!
Did I blink through the instructions for connecting to WiFi??
Hi @GivingGroupCommunity. Thank you for your inquiry. To connect the unit to Wi-Fi, you need to press the power button for 3-5 seconds until the Wi-Fi icon appears on the display. Once the icon is displayed, you'll be able to connect the unit to the app successfully. Have a great day!
*Easy install, so far Works great **Fastly.Cool** !*
That is wonderful! Thanks for stopping to share your experience. Enjoy!
The fastly cool is a scam link bot
A really great and helpful video! It answered our questions regarding P2 and the filter icon that both showed up. I would recommend that you add a mention in the video that removing the air filters for the first time may be difficult as the demo unit in the video made it look effortless. We love the product though and are very happy with our purchase!
Hello J. Thank you for your feedback. We strive to make our products better in the future and appreciate your time and feedback. Have a great day.
Uh, yeah…… still haven’t figured out how to get them out. Love this unit - but the air filter design is pretty bad. I’m a product designer, and this part WOULD NOT pass.
Nice video. The Midea unit worked fine at first. But after a few weeks the filter clean icon appeared and the dehumidifier stopped. The video makes it look easy, but I cannot get the air filter out. Which way do I squeeze? Make a new video showing air filter cleaning.
To anyone having trouble getting the air filters out. You need to get enough traction to "lift" the tab out, pulling towards the front of the unit (the side where the console controls are located). I found I had to try to pull by pressing my finger hard against the side I wanted to pull it out towards, while trying to lift it out of its slot. It helped if I got a fingernail under it with my other hand to help pry it out. Once the filter tab/handle is out, it easy enough to pull out. This process would have been way easier if there was barest amount of a plastic lip to get your finger under to pull it out. Bad design on that part, but not a deal breaker.
@@nova31337 Would putting some duct tape on it help?
Hello. I have been using it for 3 days and it is very good so far. The first day it removed 4.7 liters of water from the air. I will be very curious about the heating season. I saw that many people have a lot of difficulty cleaning the filter due to pulling it out. That is why I just tried to pull it out now and it only took 20 seconds I managed to remove the 2 filters from the machine. It's not difficult, you just have to move it in and out a bit. We love it so far :)
Thanks so much for your great feedback!
This is a very good design, and after doing quite a bit of research on dehumidifiers in general, as I am replacing a Whirlpool unit that lasted me since 1991, and also a Sears unit that ran from about 1973 till maybe 4 or 5 years ago. Upon unboxing, I was very very impressed with how well packed this machine was, banding straps to ensure everything stays together, and the overall quality of this machine is beyond belief. This video is done exceptionally well, and I will leaf though the instruction manual and then get this new machine up and running. Thanks for making such a well thought out product, along with this highly informative and easy to understand video.
Hello, georgewaters8592. We are happy to hear that you are satisfied with your purchase. We appreciate your kind feedback on the video. Have a great day!
@@MideaAmerica The first 20 hours or so have by far exceeded my expectations, 4 gallons within maybe 10 hours, then about 2.5 gallons over the next 8 or so. I'm at the point now where I can set the machine to a desired humidity level, and have it cycle nicely. Once again, outstanding product, and also of note this machine does not raise the inside temperture like my old one did.
nice to see Mark Zuckerberg is working on a 2nd human prototype interface
Hahaha I was just thinking they could totally have AI do this and I wouldn’t notice the difference.
😂🤣😂🤣😂🤣😂🤣😂
I was bout to say if this guy is a robot 😂
Peak robot moment at 3:47
Peak robot moment at 3:47
Very nicely explained, easy to follow instructions!! We have two of these and love them!! Great product!!
Hello Shawn. Thank you for your kind words! We are happy to hear you are enjoying the Cube so much! Sticking with the Midea family! Have a great day :)
Very intelligent design especially for small apartments like what I have. I just ordered one.
Hello, James. Great to hear! We hope that you enjoy your new unit. Have a wonderful night.
Everything thing I wanted. Ability to set a humidity range and can be controlled by my phone. Very happy.
Well done, almost human like robot. Kidding aside the video is very helpful. I just set mine up. Hopefully, it'll lower the moisture in my house.
We're glad our video was helpful, i@m! We hope you enjoy your new Cube!
I would appreciate a video guide on how to properly clean and sanitize these. Not just the fill bucket and filters, but the cube itself.
Hi @user-ke4sj9ic3i, Please reach to us directly at digitalsupport@midea.com for guidelines and cleaning instructions. Have a great day!
Thanks for the video because the user manual is terrible. Maybe if it were translated back into Chinese, it would make more sense.
We appreciate your feedback Charles. I will go ahead and forward this over to that department so we can get it updated. Hope you are having an excellent day!
Terrible is an understatement... Especially the franglish translation.
Agreed. The user manual is absolutely useless.
Manual say to not operate the dehumidifier “rudely” . 😅
My washer and dryer are in the garage. Living in the humid south the 20pt has been excellent in my garage
Just bought this unit for our RV, video was super easy to follow for our setup.
Great to hear!
Still confused. So if I have the humidifier on the bucket and have the drain line in with gravity draining, do I set it up like the bucket less mode where I press and hold the fill mode and up arrow? Also does the bucket fill if the drain were to somehow block?
Thank you for your question, @AFpaleoCon. You can utilize gravity draining in two ways: with or without the bucket. If you opt for the bucket-less mode, you'll need to simultaneously press and hold the 'fill mode' and 'up arrow' buttons. In the event of a blockage or disconnection in the drain, the bucket will begin to fill with water. Have a great day!
@@MideaAmerica I appreciate the fast response! It seems to me like the tabs in the bucket are depressing button on the bottom of the unit preventing it from going into the draining mode when the unit is seated on the bucket. I cannot get the unit to change states when holding the up arrow and fill mode buttons when the unit is atop the bucket. Correct me if I'm wrong but is it not the purpose of the depressible grey tabs on the unit and the protrusions on the bucket to somehow set a mode of the unit? To summarize: My goal is to have the unit on the bucket, and draining using the gravity drain port into a pump already utilize that goes to the stack, but also have the bucket under the unit in case the pump failed and the unit would then start filling the bucket until it shuts itself off.
Figure it out?@@AFpaleoCon
If you're putting the dehumidifier atop the bucket, you do not set it to bucketless mode. If the continuous drain hose is connected, it drains out of that. If the hose port is plugged, it drains into the bucket.
I bought this dehumidifier because i had gone through 4 electrolux- frigidaire-nom-honeywell ones in 36 months... i hope this one does not die on me like the others did. Midea response team: you may want to revisit your instruction manual to make it more intuitive... like not clear what the pump mode is for...
Hello. Thank you for your feedback. We do strive to make this as simple as possible and use your feedback to improve in the future. Please let our specialists know if you have any questions or concerns via Facebook at m.me/mideaamerica. Have a great day.
ATTENTION! For the brand new models, setting the cube to pump draining mode is done by holding down the FILL LEVEL button for 3 seconds.
Finally, an adequate solution for my workshop.
The instructions in this video or 100% better than the manual that came with this thing. Whoever wrote that does not have English as a first language.
We appreciate your feedback regarding the user manual and apologize that it did not meet your expectations. For additional questions or concerns, please reach out to us today at DigitalSupport@midea.com.
I've read from other sources that the filter(s) are difficult to remove. It looks pretty easy in the video. What's up?
It’s easier to remove & replace, than any window unit filter. IDK where the 2nd one is, tho.
the filters on mine are so tight fitting there is no fingers or hands strong enough to get them out without causing damage so I used a thin stiff guitar pick to help pry it out a bit so I could pull it the rest of the way. I guess any thin stiff enough tool could to the same but damage to the finish or worse breaking the plastic could happen so a guitar pick for me is perfect and just enough to get it started. I've read reviews claiming the same problem. Good video but he makes it look easy to pull out those filters but it's not. Maybe after time they'll come out easier .
Hello. Thank you for your feedback. We do strive to make this as simple as possible and use your feedback to improve in the future. Have a great day.
thank you, we absolutely could not get ours to budge either. for anyone else looking here; the side of the "handle" toward the front of the machine has a small lip underneath, if you can wedge something in there. if the handle had anything at all to grip on to it would be fine, but there's nothing!
My problem too. I have many mandolin and tenor banjo picks. How do I pry the filter loose? Somebody please make a new video. I'm afraid I might break my new dehumidifier. Midea are you listening?
@@stevekraus1072 there is a tiny crack between the filter and body..Pushing the pick into that will force the filter to raise enough that fingers with nails should be able to grab it. It might take several tries to get it right but it will work. I bought another the same model and the filters are easy to remove without a pick.Maybe they've corrected the issue. I would assume a butter knife would work...just enough lift and separation to grab with the fingers. I assume you could do damage with a harder stiffer object so I use only the guitar pick
If you pull up the handle on the bucket you won't have any problem.
This is good on every front except the removing of the filters for cleaning. Even after so many complaints/comments below, a clearer video with tips about how to remove them is not available. Why direct to a Facebook page, when a simple video with the detail can help here?
Hello Srikanth. We direct you to a specialist so they can request this be made for you. We strive to improve, and we have specialists to speak to the correct department to get started! Have a great day.
glad i'm not the only one.
I can't seem to be able to remove the filters...
i was able to finally remove them by wedging it with a metal pick. once it got going, it was easy. only done it one time, so not sure if i have to do it every time.
Why are so many people having trouble with removing the filter. It doesn't require any strength, it can be removed with two fingers. With the unit upright (the controls on top), pull the slotted filter tabs toward you, it'll release and you can pull them out.
"Pump inlet hose sits inside the water bucket" >>> i would like to know if it's supposed to float on the surface of the water while the lower bucket fills up? And at what point does the unit start to pump water? Obviously it shouldn't run when the water is gone,... but when is that? Mine doesn't remove any water and it is frustrating to say the least. It is brand new and i can not find any helpful material.
Hello, please contact our specialists on Facebook at m.me/mideaamerica for assistance. Have a great day!
I wish I watched the video before I bought one.
What a pain in the arse to have to lift off the heavy portion to then still have to empty the bucket.
I thought it had a slide out bucket like any I've bought in the past.
I don't have a drain for bucket less .
I haven't had a chance to empty it yet but I can only assume the top part will be dripping water setting it down.
Hello @dans262, We're sorry that the draining process did not meet your expectations. If you have any questions or concerns, please contact us at digitalsupport@midea.com. Have a great day!
Note: I did the following when the bucket was full. (you don't want to dry run the pump). This is for the Midea cube dehumidifer:
For those trying to figure out with the Models with built in pump (pump mode) to get the unit to pump out its own bucket: 1, remove the unit from the bucket. 2. Attach the included INlet hose, the one with the screen filter on the end and push in fitting on the other, align the fitting into its slots and twist it downward to lock in place. The inlet hose should point down when placed back on the bucket and rest on the bottom of the bucket, but before u put in back on the bucket, 3. Remove the small slide out panel on the back where the garden hose (large) and small 1/4" long hose outlet is, you will see where it separates, this will give you access to the 2 outlet connections. 4. Now put the unit back on its bucket. 5. Put the plug back on the larger garden hose connection, u dont need this in pump mode as the unit drains through the inlet hose (this is what worked for me). 6. Install the long 1/4 hose to the push-in connection (now that you have that access panel off). 7. start the unit up and put in pump mode.... NOTE: I did all this when the bucket was FULL, When the bucket is full, you'll notice 2 white squares kind of pop up and bobble around, thats the full sensor. When working 1st time you should hear a breif grinding noise as the pump comes on and primes itself, then in a couple of seconds water will come out the long 1/4" hose.
Thank you for sharing these tips! We appreciate your feedback. Have a great day!
Had the MAD35S1QWT for not even a week, had to return to WalMart, humidity reading all over the map. Will buy a Honeywell or other quality brand.
Hello, @randyabbonizio6216. We're sorry to hear about your experience with your unit. We're here to assist! Please email us at Digitalsupport@midea.com with any concerns. Have a nice day.
I've been running this cube for over 2 weeks in my RV. It never, ever, hit's it's set point no matter what set point I've tried. Setting 35% it never reads below 42% on the display, set it to 40% and it reads 47 or 48% and again never stops, set it to 50% and it goes to 55-57% and never stops. My personal hygrometer is 10-15% below the cube's display, so the cube's hygrometer is WAY off. Email support is a joke, phone support is worse. I really want to love this dehumidifier, but it doesn't work as described. Countless emails to Midea and the end result - they said to return it for a refund. No tech support whatsoever.
Hello Steve. I am sorry to hear about your trouble. Please reach out to us via Facebook at m.me/mideaamerica so that we may assist. Have a great day!
@@MideaAmerica We are having the same issue with our new Midea unit. It hits the set point and never stops. I have reached out to you via Facebook and never received a response.
I’ve also had a similar experience. Have run in for over a week and it’s only pulled a few cups of water. Look elsewhere
@@Hermgerm29 actually now I've been running the Midea cube for 6 months and it pulls a LOT of water daily. I'm in south Texas so the humidity is +75% regularly. While the display is still off by 10% I just set it for 50% and it's keeping it around 40% with no problem.
I agree. Midea support (I have one of their portable A/C) is a joke. They suck at that.
One thing mentioned in the video is that the fill level doesn't operate while in pump mode. That seems very dangerous, and it could cause a big flood. Can you please add an emergency shutoff feature in case the pump fails or gets clogged and the bucket will overflow with water. You could do that via a firmware update or using the app. (Or did I misunderstand, and the bucket fill level feature which allows you to choose how far to fill the bucket before the unit shuts off, is unsupported during pump mode, which means that if the pump fails the unit will still shut off before flooding your space)
Hello, user-xw3qi3rf7c. This unit does not automatically stop while in pump mode, this is the whole purpose of it. So the unit can continuously drain without needing to empty the bucket every time, this is why the unit is equipped with a hose to redistribute any water generated directly to a drain. For example through a door, window, shower drain, etc. For any questions or concerns, please reach out to us at DigitalSupport@midea.com.
@@MideaAmerica If the pump fails and the water level in the tub rises, will it shut off automatically?
@@MideaAmerica The point DanHolland1 was making pertains to what happens if the pump stops working. I have the same concern. After I began dehumidification, it was great to monitor the unit via the app. But as the water volume meter began to rise on the app I wondered about Dan's question too. Turns out the pump on my (brand new) unit isn't working. So the concern isn't theoretical!
Also, any help on getting the pump to work would also be appreciated. I followed all the instructions and restarted etc.
@@diamondbracelette @MideaAmerica Thank you for your comment. Have you troubleshooted why the pump isn't working? Did it work in the past? Is your unit still under warranty perhaps? Also, I wonder if it turns off automatically. One way you could test this risk-free for the sake of our joint curiosity is by putting the unit in a shower or bath tub and running it with the condensation line taped inside the tub taped with duck tape in case it starts pumping at some point.
@@DanHolland1 I learned from others commenters that the pump doesn't kick in until the reservoir is almost full! This has solved my issue. You can monitor the water level either manually or via the app. I still haven't seen the pump working in real time but water is definitely being emptied out.
I love my Midea Cube dehumidifier, but I can't think of anything I've encountered with a product that is more difficult than the filter removal. It's interesting that, during this video, it cuts to it already in motion being pulled out. I'm relatively strong, but so far I've only been able to remove one filter for cleaning. Other than that, this product has been a life saver.
Hi, Donovan. Thank you for sharing your thoughts on the Midea Cube Dehumidifier. We apologize that you're having some issues with your filter removal. Please send us a message at m.me/MideaAmerica so we can try to better assist you.
You have to lift up the handle to get the filters out. That's what everyone that has problems doesn't understand.
This guy's perfect !
He shows that you can set it up for continuous draining after putting the unit into bucket less mode, and then putting the unit back onto the bucket and attaching the hose. As soon as I do that, it cancels the bucketless mode and the water does not drain from the connected hose. Is there something else that needs to be done?
Hi Bob. We are happy to assist. Please reach our specialists on Facebook at m.me/MideaAmerica. Have a great day!
I have the exact same issue, all set up and not in continuous drain mode on bucket. Follow steps as well however it seems with the hose in place on bucket, water is draining they tube.
@@lawrencenoreniv9378 Please reach our specialists on Facebook at m.me/MideaAmerica. Have a great day!
@@MideaAmerica what about people who dont have facebook and already called the 800 number and found the customer service people in belize unable to understand the problem or help in any way other than disconnecting the call? I have the same problem as the person above, Continous drain mode icon disappears after three seconds of being placed on the bucket and cant be reenabled.
@@whatchulookinat338it's not "continuous drain mode," it's "bucketless mode." If you are using the continuous drain hose but you are putting the dehumidifier atop the bucket, you do not set it to bucketless mode.
Please do a video of how to clean filters on the smart 50 pint dehumidifier.
Hello @suzypenguin, For assistance with cleaning the filter, please reach out to us at digitalsupport@midea.com. Enjoy your day!
NOTE: My model is brand new and turning on pump mode was done by holding the 'fill setttings' button, unlike what this or the manual said. I guess they changed it without updating the documentation.
Yes that's what mine does too
Best dehumidifier out there
the filters don't budge easily which made me watch this video. i guess i'll try pulling harder.
Hi, h7opolo. If you need further assistance with your unit please reach out to us on Facebook m.me/MideaAmerica and reference case number 111610954.
thanks, i got it with some help from a tool.
I just bought one of these, it is EXTREMELY heavy! It is also much, much larger than I expected. I read the dimensions before purchasing, but when it's in front of you in your (small) house, it is just massive. I bought this to keep on my first floor near the bedrooms and bathroom, as it's much more attractive than a traditional basement dehumidifier. It feels like it blocks half my hallway.
Also, the bucket is about 5lbs empty, so it's going to be impossibly too heavy to lift high enough to dump when filled. I really wish someone would make something just like this, but half its size. I wouldn't care if it'd require more frequent emptying, just make it manageable.
Also, unboxing was the biggest pain in my ass. Some genius at the factory taped the power cord to the bottom of the box. So I had to balance the component on my knee (there wasn't enough cord length available to set it down without toppling the whole thing), while pulling our the bucket with my free hand (which was attached to the bottom styrofoam that was wedged into the bottom), then pulling out all remaining contents so I could detach the cord & tubing anchored to the bottom. Nothing like pissing off a customer on their first impression. I haven't even plugged the damn thing up!
We're sorry that you've been unsatisfied with your dehumidifier's weight and how it was packaged together. For any additional comments or concerns, please email us today at DigitalSupport@midea.com.
I had one of these, the unit stopped pulling moisture after around a year (warranty period) and Midea won't repair/replace it. Probably better off to get something cheaper if it's only going to last that long.
We're sorry to hear about your experience with your unit. For any questions or concerns, please contact us today at DigitalSupport@midea.com.
Ya 1-year “limited” warranty only 😡 compared to Hisense 2-year!!!
Can you tell me how to exit AP/app connectivity mode? It keeps trying to connect even after cycling the power, and unplugging doesn’t help. I’d like to be able to use the machine without an App.
Hello @H-dub, To exit AP mode, hold the power button for 3 seconds until it is cleared. If you have any questions or concerns, please contact us at digitalsupport@midea.com. Have a great day!
This filter part is not super clear how to remove it. My unit does not look like the one in the video.
Hello Passionate Technology. Thank you for taking the time to reach out. If you still need assistance please reach out to us at m.me/mideaamerica. Have a great day!
Very informative video! I got mine and noticed that it releases warm air sometimes. Is that normal? THanks so much!
Hello @ahtony, thank you for your question. Warm or hot air coming from under or behind the dehumidifier is normal and part of the dehumidification process as long as the unit is drawing moisture from the air. When the unit is dehumidifying, the compressor is generating heat as it operates. Have a wonderful day!
@@MideaAmerica Thank you for your response! The warm air actually comes from the top machine. I had friends who said theyre dehumidifiers usually release cool air. Since it's the summer and my place is humid, I dont want this to add additional heat. Thank you for clarifying.
So I got my unit out from storage and the continuous drain plug was unplugged. I don’t remember if it was open or closed all last year. I only use it with the bucket. Does it need to be capped to run in the bucket or is that the only source that water drains from and needs to be open while using bucket still.
Hello Caleb. You can use this unit either in continuous drain mode or by emptying the bucket by hand. You can find more detail in the user manual m.media-amazon.com/images/I/D1-CUVsknhS.pdf on page 12. Have a great day!
They didn’t answer the question did they
I’m trying to get it to setup for drain pump mode but the indicator never appears on the display. I held the up and down buttons for 3 seconds. I tried it as just a push. I tried holding longer than 3 seconds. All to no avail. No indication on the display at all. The display only shows what I think is the humidity level. Help!
Hello @johnarsenault4855, We apologize for the inconvenience you have experienced in enabling the pump mode. We suggest holding down the up and fill level buttons for about 3-5 seconds to see if the icon appears. For additional support or questions, please get in touch with us at digitalsupport@midea.com. Have a great day!
I can't seem to get the air filters out - he makes it look so easy but even trying to jimmy things with a butter knife doesn't seem to help. Anyone have any suggestions?
Glenda, it was a bit of a chore to get the filters out. Try putting out and to the front of the unit. I ended up using a piece of that sort of puffy shelf liner (anything that helps you grip will work I'm sure) to keep my fingers from slipping and they came right out.
Hello Glenda. Thank you for taking the time to reach out. If you still need assistance please reach out to us at m.me/mideaamerica. Have a great day!
Just received my MDDM20. Got it going and when the compressor kicked in it was loud and produced a rattling sound. This is definitely not normal and very disappointing. Seems like the compressor is loose as its continuous.
Hello @Torus443, We're sorry for the abnormal noise issue you're experiencing with your unit. To better assess the issue, please get in touch with us at mdhome.com.au/warranty-claim-form-2/. Have a great day!
Can anyone please tell me why my brand new dehumidifier does not pump upward. It collects perfectly into the bucket. I am sure it is me because everyone praises this product. I have read the instructions. I watched videos. Is there a specific button i haven't pushed? How long should it take ro start draining uphill to a drain pipe? Is this too high? What functions pr dedired settings should be lit up? Will the bucket fill before it starts draining out the gray hose or is it diverted straight from the machine to the hose? I know it's me i just am unfamiliar with dehumidifiers. Thank you to anyone who replies. All info is greatly appreciated!
Hello, Z-Cat. Thank you for your feedback. We're sorry to hear that you're experiencing issues with pumping your unit. To better assist you with troubleshooting, please email us at DigitalSupport@Midea.com. Have a nice day.
Am I missing something, my midea cube that's brand new does not show water level in the app and sometimes does not go on automatically at the set humidity threshold. Do I have to return it?
Hello @daveninjaneuro7089, we apologize for the issue you're experiencing with your unit. To better understand and resolve the issue, please contact us at digitalsupport@midea.com. Have a great day!
Helo Midea team, I am having two major problems with this unit. I have set it up in pump mode to drain water out and it doesnt seem to be working, there is water in the bucket all the time. Whats worse is the water is dirty while my filters are completely clean , its like the air flow is bypassing the filters somehow .
Hello Virag. We will be happy to help. Please reach us at DigitalSupport@midea.com or via Facebook at m.me/mideaamerica so we can help. Talk to you soon.
Did you figure this out by any chance? I’m having the exact same issues!
You've got some muscles, dude!
My unit does not allow me to change to bucketless mode, I tried turning off the unit and restarting to do bucketless mode and followed the instructions holding the fill button and up button. Please advise what I'm doing wrong.
Hello @nathanieldamasio9422, To place the unit in bucket-less mode please follow the steps below:
1. Place the unit on the bucket to ensure the eb code is cleared.
2. Remove the bucket from the unit
3. Connect the hose
4. Unplug the unit for 2-3 minutes
5. Re-plug the unit
6. As soon as it has been re-plugged, press the power button,
7. Once it's on, quickly hold the up and fill level button for 3-5 seconds.
You will need to have the bucketless mode set within the first 3 minutes of powering on. Once the 3 minutes have passed you will need to unplug the unit and re-plug it and try again.
has anyone here experienced ice forming on both side of the filters???
Hello, fondoo. We would be happy to assist you further, please reach out to us at DigitalSupport@Midea.com, and we can review this for you. Have a great day.
@@MideaAmerica I contacted customer service and the midea 50gal is now out of warranty after 2yrs of use. They don't recommend using it when it starts to ice up. 2yrs of use and its finished. I won't be buying another midea unit again
Just bought this hoping to keep moisture level down while spraying doors in garage
Hello, Thoughtful Builds LLC. Great choice! We hope that you enjoy your new dehumidifier. Have a nice day.
The instant humidity reading on the machine seems to be off by about 10 points when compared to the reading on the other humidifier and a digital hygrometer. Anyone else notice this or know how to fix it?
Hello @zakirr739, we apologize for the issue you're experiencing with your unit. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day!
Hi - I have to 20 pint model and when I push up arrow and fill level is goes to continous drain icon but as soon as it goes on the bucket the continous icon is gone and wont renable until removed from bucket. You should clearly state continous drain mode will not work with the unit on the bucket. Its misleading in the video an manual. Im guessing the cases remained the same and the 50 pint unti pump mode is the reason for the 20 pint looking this way. Continous drain mode only works without the bucket as a base and this is frustrating because now theres a random bucket in storage. Midea support was worthless and they gave me a number to an appliance supply store that doesnt even support their product when I asked for a technician instead of the person on the phone who didnt know how to use the humidifier.
Hello e pon. We do appreciate your feedback and will use it to improve our service in the future. We are sorry to hear you were not satisfied with the customer service. Please contact us If you have any questions at digitalsupport@midea.com. Have a great day.
Yeah, I had that same crazy thing with a company called Mantis! They said their techs were at some local retail store and when I called them they said they weren't techs for Mantis and said that once a store orders something from Mantis they start telling everyone they have techs there. It's crazy bullshit.
i knew i wasnt going crazy! i have it set on continuous drains, there is still water going into the bucket!
@@prieshmistry you really want to think youre crazy try contacting their support they will mess with your head until you stop replying .... typical case of crappy engineering and robotic support people repeating ad neasuem their broken maching works as designed and it clearly doesnt.
@@MideaAmerica I have two of your cube dehumidifiers and they seem to work very well. I still haven't figured out how to use constant drain, though. The amount of hose you get isn't really practical for me and I put a garden hose on it while it sat on the bucket and now water came out. Putting it on the floor it's hard to get a garden hose that stays lower than the outlet port.
I have watched a couple of reviews now and there is nothing stating there is an auto-shutoff when the bucket has reached the fill level. I'm not going to be checking the app or the display at 3am when I am sleeping. My current dehumifier has leaked internally a couple of times now and bypassed the bucket and leaked out onto the floor, causing the floor to be buckled and now I need to replace the floor. I'm assuming the Midea drains from the bottom, but none of the reviews confirm that.
Hello, paulgregory930. The bucket is filling because of high humidity levels in the room. You can setup the unit for continuous drain mode. Please refer to the user manual for more information.
I gotta brand new unit , I notice that the current humidity level on the display is 10% higher than all my other humidity level monitors
Hi @Knottykid, thank you for your comment. We're sorry that the unit's humidity sensor has not been reading to your expectations. To better understand and address the issue, please contact us at digitalsupport@midea.com. Have a great day!
I love this unit but have noticed starting to ice up . I cleaned filters but still icing up . Machine is clean , possibly room is too cool ?
We're sorry you've been experiencing frost buildup with your dehumidifier. For troubleshooting assistance, please email us today at DigitalSupport@midea.com.
Having a problem. When using bucketless mode, I can’t set it to a desired humidity level and have it run until humidity percentage has been satisfied. It turns off before desired humidity has been reached.
The only way to circumvent this is to turn it on max mode and have it run constantly.
Hello, ThaDocta0623. To better assist you with this, please reach out to us at DigitalSupport@midea.com.
I’m trying to put the cube back into storage mode but my gray Pump drain house won’t come out from the unit ?
Hi @WooDeWow, To remove the pump hose, push in on the collar around the hose and pull the hose out.
This guy gives me engineering vibes. lol why did you do that to him. Excellent useful video
Hello. Thank you for your feedback! We're glad that you enjoyed the video. Have a nice day.
@@MideaAmericathere's nothing wrong with his presentation disregard the complaints
Love the unit but something weird suddenly happened. It only works when it's on the bucket (whether it's on bucketless mode or continuous drain). The buttons do absolutely nothing when it's not on the bucket.
Hi, Ben. Thank you for reaching out! We're sorry to hear you've been experiencing some issues with your dehumidifier's control panel and performance. We're here to help! Please send us a direct message on Facebook at m.me/MideaAmerica and reference case number 111638563.
I can't seem to get this in pump mode. When I check on it, it throws the P2 code and I have to empty it. What am I doing wrong?
Hello @deannaoconnell5293, To activate the pump feature, you will need to hold the UP/DOWN buttons simultaneously for 3-5 seconds or until the pump indicator appears on the display. If you have any questions or queries, please get in touch with us at digitalsupport@midea.com. Enjoy your day!
The Canadian Midea website lists upto 3000 sq ft for a 50 pints cube dehumidifier vs the American Midea website that lists upto 4500 sq ft for the same model 50 pints cube dehumidifier. Which one is correct?
Hello Raghav. Please reach out to us on Facebook via m.me/MideaAmerica so we may assist.
Americans are bigger liars than Canadians. ;)
How do I connect this to wifi? The instructions in the app ask to press the Air filter or Ion button, neither of which exist on my unit.
Hello Virag. Please reach out to our specialists on Facebook at m.me/mideaamerica for assistance with the smart features. Have a great day.
not all models have the wifi chip.
What happens when pressing the fan button for 3 seconds does NOT reset the filter indicator? My machine is nonfunctional because of this.
We're sorry you've been unable to reset your filter indicator. For additional assistance, please contact us today at DigitalSupport@midea.com.
Bucket is half full of water and pump won't come on. I pressed the buttons to get pump on.
Hello, jonathan,ccain5620. Please refer to the user manual for instructions to set up the unit in pump mode. For any questions or concerns, please reach out to us at DigitalSupport@midea.com.
Bought one and set up easily. App was very easy to install but...after we empty the collected water, the app doesn't show that. How do you get the app in sync to show the accurate water level?
Hello and thank you for reaching out. Please review the user manual for assistance. If needed, you can contact us at digitalsupport@midea.com.
When you empty the reservoir of water. Can you use the handle provided or have to lift from the bottom?
Hello Mark. Thank you for your question. You will need to lift it by the handle and then lift with both hands to carry to the drainage point. You can review page 12 of this manual for specifics: m.media-amazon.com/images/I/D1-CUVsknhS.pdf. Have a great day.
Just to clarify: If the mode is set to a desired humidity level, does the fan run continuously or just when the unit is dehumidifying?
I don't want the WiFi feature......can it be left turned off?
Hello D6c10k. Thank you for your comment about the Midea Cube Dehumidifier. Please send us your questions on Facebook at m.me/MideaAmerica so we can assist you.
@@MideaAmerica You're a freaking wealth of information!
Its a nice unit and all but I cannot what so ever get it to turn over to bucketless mode. No matter how many times ive unplugged or pushed that button 🙄. The app is also super helpful.
Hello Breezy. Happy to hear you like the unit and the app. Please reach us at DigitalSupport@midea.com or via Facebook at m.me/mideaamerica so we can help with the modes. Have a great day.
Two buttons, the UP button and the FILL LEVEL button. At the same time... 3 secs until you see the icon on the display.
When i take top off to empty and put top on floor. I have lots of water on floor. What am i doing wrong?
Hello, dddddpaulette. Please reach out to us at DigitalSupport@midea.com so we can better assist you with this.
When you set it to drain pump mode, it automatically stops pumping when the water is low enough, correct? What level does it start pumping?
I turn my big heavy dehumidifier back into the bucket and hope it doesn’t fall in. It’s heavy and I’m not sure if the bucket is going to hold the weight. Still very satisfied
It’s plenty secure
If it breaks it would be easy to make something that would work probably better!
Why don't I get a notification on the MSmartHome app when the bucket is full? Is it a bug or do they really not have this feature? Is there a way to reset the bucket level back to zero if I manually empty it before the unit shows it's full?
Hello, Alex. we are sorry to hear that you are not getting notifications when needed. to better assist you with this, please reach out to us at digitalsupport@midea.com and we'd be glad to help.
i love this dehumidifier so far, though i'm having troubles getting the small drain hose +pump to come on. it's in pump mode but it's currently filling the bucket in the bottom and not pumping any water through the small hose. i've taken it off and checked for blockages, but there weren't any. does it just come on when the bucket fills completely?
Hi, Sweet9964. Thanks for reaching out! The bucket should be full before activating the pump feature. This reduces any strain on the pump so that it can perform optimally. Have a great day!
I have the same question. Totally unclear. Should I leave pump mode on and then it'll pump when it's full until it's empty? And then it'll remain on?
Just purchased one today and set it up with the drain pump mode. I noticed that there is still water in the bucket. May I know if this is right or I did something wrong?
Hi, @jingsenhuang1075, thanks for your comment. In pump mode, it's normal for the water to fill the bucket. Once the bucket reaches its maximum capacity, the pump will activate. If you have any other queries or concerns, please feel free to contact us at digitalsupport@midea.com. Have a great day!
@@MideaAmerica hey, thank you for the quick reply! Unfortunately, that doesn’t sound right. The water is like 1/5 of the bucket. Plus, I followed this video to set up everything but I cannot enable the pump mode by pressing both the up and down button. I can hear a beep sound but the bump icon doesn’t show up. I have to enable the pump model via the app. However, since the water is in the bucket I don’t even think the pump mode is successfully activated. Is there a troubleshooting steps that I can follow? Thx!
Thank you for your response. In PUMP MODE, it is normal for the bucket to fill with water. Once the bucket reaches its maximum capacity, the pump will activate. To make the PUMP icon appear, you need to hold the UP and DOWN buttons simultaneously. If you have any further questions or concerns, please feel free to contact us at digitalsupport@midea.com. Have a fantastic day!
What if:
Machine won't turn on, but it does beep when I plug it in.. display doesn't show any sign of life...
Hi @adambomb4889, We apologize for the issue you're experiencing with your unit. For troubleshooting assistance, please contact us at digitalsupport@midea.com. Have a great day!
Can't get it to go to EB mode for the bucket less mode
Hello @minhlac7567, To place the unit in bucket-less mode please follow the steps below:
1. Place the unit on the bucket to ensure the eb code is cleared.
2. Remove the bucket from the unit
3. Connect the hose
4. Unplug the unit for 2-3 minutes
5. Re-plug the unit
6. As soon as it has been re-plugged, press the power button,
7. Once it's on, quickly hold the up and fill level button for 3-5 seconds.
You will need to have the bucketless mode set within the first 3 minutes of powering on. Once the 3 minutes have passed you will need to unplug the unit and re-plug it and try again.
Do you leave the plug in if you don't use a hose ? Or it's to be left unpluged
Hello @user-pw9sc3up8e, thank you for your question. If you're not using a hose, please ensure that the drain hole is covered. Have a great day!
OK our humidifier has not been working or turning on. Once we hit the power button, can you help me figure out what's going on with it?
Hello @MichaelMcKinley-qy8xu. We're sorry that your unit has not been operating as expected. To better assist you, please get in touch with us at digitalsupport@midea.com. Have a great day!
I just received this today. I can not get the pump mode indicator is not showing. I have done everything you have shown, and It is not showing. What do I do?
Hello Elise. Thank you for reaching out. We are sorry to hear you are having trouble. Please reach out to us at DigitalSupport@midea.com so we can further assist. Have a great day.
I would like to connect it using a smartplug so I can programm the smartplug for the cheaper hours. Does this device have an autostart-when-power-comes-on-again setting?
Hi @HansKeesom, Thank you for your question. Yes, the unit have an auto-restart setting when power is being cut.
@@MideaAmerica Thank you very much! First cube is running now. Follow up question, what is the difference between the three fan speeds with regard to yield? Is the higher speed producing more water?
The fan speed can be set to either low or high. Setting the fan speed to high facilitates quicker moisture removal, while setting the fan speed to low results in less rapid moisture removal.
How can I drain my machine without using the pump or the bucket but by using the hose and set my room to be 50% humidity? PLease...:)
Hello, schristinegibson908. To better assist you with this, please reach out to us at DigitalSupport@midea.com.
What is the Warranty?
Does it use the old R410a freon? or the new R32 or R454?
Hello @NoferTrunions, thank you for your question. This unit utilizes R410a Refrigerant and includes a one-year warranty. Have a great day!
Thanks for the helpful info.
Hello, Donovan W. Glad it was helpful! Have a great night.
What dimensions are the hose? I want to get a slightly longer one.
Hello @essendossev362, the unit requires a standard 5/8 inches garden hose. Have a great day!
Thank you.
You're welcome!
Unclear after watching video; there appear to be two sections for using drainage hose, one of which involves using the bucket. Why use bucket if hose is attached? Also, cannot determine if hooking up the pump drain and longer hose means that the dehumidifier has to be manually set in order to have pump work. Ideally, I'd like to not worry about when the bucket is filled by having the pump automatically work. Am I missing something? If the pump has to be switched each time, I see no benefit to using it instead of simply letting the unit drain via garden hose, and gravity.
Hello, Paul. Thank you for your feedback. To better assist you with your question, please email us at DigitalSupport@Midea.com. Have a nice day.
Did you ever get an answer to this question? I'm confused about the same thing.
How do I make the ap WiFi symbol image to stop flashing? Accidentally held down power button too long and it won’t go away also I can’t get bucketless mode to work it never shows up in left hand corner
Hi there, I'm sorry to hear you are having some issues with your dehumidifier. Please reach out to us at DigitalSupport@midea.com to better assist you, and reference case number 111605960. Have a great day!
I'm really concerned with mine...the motor or fan is very loud
Hi @kitkat5177, We're sorry to hear that the noise level on your unit is unsatisfactory. To better assess the issue, please contact us at digitalsupport@midea.com. Have a great day!
If the pump shits the bed before the dehumidifier does, can I hook an external condenser pump up to the unit? Thanks!
Hi, squirrelattackspidy. We do not recommend attaching an external condenser pump to the Midea Cube. Have a nice day.
@@MideaAmerica Would you recomend it though if the built in pump shits the bed a day after the one year limited warranty expires? 😁
Well done!
Thank you so much for your kind words! Enjoy!