This is our assignment of Front Office subject. We show how is the sop works in the reservation and also handling walk-in guest during their arrival phase.
Long and really helpful me as a reservations associate......Will keep training on daily basis......and will move soon from delhi to london my favourite destination......thanks
Here's the best advice you will get: Choose another career path! I choose Hotel Management as my major and it was the biggest mistake of my life. It wasn't until my last semester until my teacher, who I had multiple times before in previous classes, said that it takes TEN years for someone to get promoted to a first line manager and then ANOTHER ten years till you get promoted to a decent job such as GM. Not only that but my school never told me that the vast majority of hotels are actually ran by management companies. Unless these aren't a top of the line, huge hotel, of which a big city will probably have like five of, these hotels will be bought and sold every two years or so. The new owners will have their own management company, who will hire their own GM. The new GM will bring his own director of sales and perhaps a few other managers. This makes it difficult to get promoted and turnover VERY prevalent. When you get laid off you have to find work in another state. Plus, there are a number of other factors that I knew before getting into the industry but still took its turn on me after awhile: Pay is terrible for entry level employees and first line managers. Working nights and 99% of weekends in my case. It was very rare that I got either Saturday or Sunday off but there was a few exceptions and I note one below. Get used to working 3-11PM one night and 7AM - 3PM the next day. It is not uncommon to get called into work on your days off when people call off. Forget about holidays off. In my year and a half in the industry, I worked two Christmases, two Thanksgivings, two New Year's Eve, and two New Year's day during my tenure. To be fair, I did get one Easter off. Not having two consecutive days off was the norm for me. Customers abuse you. Getting yelled at was anything but uncommon. If customers don't like you, they can report their experience on travel sites. This didn't happen to me but it did to a couple of my coworkers. Customers make up complaints, usually in an attempt to get free stuff, and play you like a fool.
awful, weird and pretty annoying to be honest. if i were to talk to that particular receptionist, i would feel very annoyed by the rigidness and the unnecessary questions, example: "ok, miss steffanie, may i introduce the room type and the rate for you?" that's just an unnecessary question and there are many more like that, no wonder the whole goddamn call lasts for 6 freaking minutes!! 6 minutes for one single reservation.... what if the client had to make reservation for 7-8 people with different needs, imagine the call would last half an hour easily, lol!!!
the problema with this and almost every check in video for english training is that the language used is UNNATURAL! I am a former front office manager and currently a hotel english teacher and training coach. I understand that the vids are for english students but subtitles would clear up any doubts
Thanks for the comments, appreciated. Since we're not from english speaking country, so i think a little grammatic error is still can be accepted as long as guest would understand the meaning. Time will be vary since this video is done for the school assignment so the video has to be done in detail following the SOP that we have. 😁
For hotel front desk training in Johannesburg, Sandton, Pretoria, Newcastle, Drakensberg, Durban, Umhlanga, Ballito, Richards Bay, South Coast, Cape Town, Sun City, Kruger National Park, etc, visit www.hotelstafftraining.co.za
You know what Michelle? You are terrible. What about building people up? I train professionals at a hotel and I would never just throw it out there that it was "terrible" - that makes you terrible. How about something like, "needs some improvement but good try, can't wait to see the next one!"?
David Cook Well obviously if someone says it's terrible that it would mean they need major improvement; doesn't take a genius to figure that out. Four others have agreed with me & I don't regret what I have said. Secondly, if you 'train professionals at a hotel' like you state you would be precise and accurate at your job, but you have spelt my name wrong therefore don't call me terrible because you are terrible. Now, don't bother messaging me.
Please forgive me for spelling your name the way a majority of folks with your name spell it. I apologize. Look, I do not get into heckling games and arguments on the web. I really did not mean any disrespect at all. I was a little disheartened that someone would be cruel to another human being who is obviously trying really hard to do a good job in the hospitality industry. In layman's terms, I am a firm believer in constructive criticism as apposed to denigrating others. No big deal however, people are cruel in their words every day. There is nothing I can do about that, with the exception of prayer. Again, I am sorry for saying you are stupid for your comment. I would just hope that maybe if someone is going to take the time to comment, why not build up someone instead of say something negative. That is all. Ignorance is bliss. Sorry Michell. No disrespect intended. I usually never comment on anything because I am so opinionated - Obviously. have a good night!
Really appreciate, all your comments. We are trying to be better, as we still pursuing our degree now, this video is part of our learning process.
i hope learn very well
i like how the receptionist repeats back what she is hearing so everyone is on the same page
Long and really helpful me as a reservations associate......Will keep training on daily basis......and will move soon from delhi to london my favourite destination......thanks
Thanks for the video🎥🎥
Here's the best advice you will get: Choose another career path!
I choose Hotel Management as my major and it was the biggest mistake of my life. It wasn't until my last semester until my teacher, who I had multiple times before in previous classes, said that it takes TEN years for someone to get promoted to a first line manager and then ANOTHER ten years till you get promoted to a decent job such as GM.
Not only that but my school never told me that the vast majority of hotels are actually ran by management companies. Unless these aren't a top of the line, huge hotel, of which a big city will probably have like five of, these hotels will be bought and sold every two years or so. The new owners will have their own management company, who will hire their own GM. The new GM will bring his own director of sales and perhaps a few other managers. This makes it difficult to get promoted and turnover VERY prevalent. When you get laid off you have to find work in another state.
Plus, there are a number of other factors that I knew before getting into the industry but still took its turn on me after awhile:
Pay is terrible for entry level employees and first line managers.
Working nights and 99% of weekends in my case. It was very rare that I got either Saturday or Sunday off but there was a few exceptions and I note one below.
Get used to working 3-11PM one night and 7AM - 3PM the next day.
It is not uncommon to get called into work on your days off when people call off.
Forget about holidays off. In my year and a half in the industry, I worked two Christmases, two Thanksgivings, two New Year's Eve, and two New Year's day during my tenure. To be fair, I did get one Easter off.
Not having two consecutive days off was the norm for me.
Customers abuse you. Getting yelled at was anything but uncommon.
If customers don't like you, they can report their experience on travel sites. This didn't happen to me but it did to a couple of my coworkers.
Customers make up complaints, usually in an attempt to get free stuff, and play you like a fool.
why is that ?
Ryu Kyh Why is a career in hotels is a bad idea? I think I spoke ad nauseam why it wasn't a good idea.
Keep up your efforts and you will be great!
it is helpful for me as a student. thank you for the video.
Minor flaws in grammar, but the effort is appreciated. They're still students anyway. Keep it up guys..
pond
it is really useful for me. Thanks all guys
awful, weird and pretty annoying to be honest. if i were to talk to that particular receptionist, i would feel very annoyed by the rigidness and the unnecessary questions, example: "ok, miss steffanie, may i introduce the room type and the rate for you?" that's just an unnecessary question and there are many more like that, no wonder the whole goddamn call lasts for 6 freaking minutes!! 6 minutes for one single reservation.... what if the client had to make reservation for 7-8 people with different needs, imagine the call would last half an hour easily, lol!!!
Nice
the problema with this and almost every check in video for english training is that the language used is UNNATURAL! I am a former front office manager and currently a hotel english teacher and training coach. I understand that the vids are for english students but subtitles would clear up any doubts
Receptionist is the only where u can met many kinds of the people from world and can learn different kind of languagese
I have noticed many grammatic mistakes, also receptionist was speaking very slowly, it took too much time to make just a one reservation.
Thanks for the comments, appreciated. Since we're not from english speaking country, so i think a little grammatic error is still can be accepted as long as guest would understand the meaning. Time will be vary since this video is done for the school assignment so the video has to be done in detail following the SOP that we have. 😁
gallant jeremy what country are these student from?
+Евгений iSpartacus They're from South East Asia coutries.
For hotel front desk training in Johannesburg, Sandton, Pretoria, Newcastle, Drakensberg, Durban, Umhlanga, Ballito, Richards Bay, South Coast, Cape Town, Sun City, Kruger National Park, etc, visit www.hotelstafftraining.co.za
Its too long, but for those who learn english its quite good example :)
sorry honestly the receptionist doesn't have a good appropriate in a way of approaching the costumers while she's speaking, and it's very slow
booking
hi a like to it front office
This was terrible
You know what Michelle? You are terrible. What about building people up? I train professionals at a hotel and I would never just throw it out there that it was "terrible" - that makes you terrible. How about something like, "needs some improvement but good try, can't wait to see the next one!"?
David Cook
Well obviously if someone says it's terrible that it would mean they need major improvement; doesn't take a genius to figure that out. Four others have agreed with me & I don't regret what I have said. Secondly, if you 'train professionals at a hotel' like you state you would be precise and accurate at your job, but you have spelt my name wrong therefore don't call me terrible because you are terrible. Now, don't bother messaging me.
Please forgive me for spelling your name the way a majority of folks with your name spell it. I apologize. Look, I do not get into heckling games and arguments on the web. I really did not mean any disrespect at all. I was a little disheartened that someone would be cruel to another human being who is obviously trying really hard to do a good job in the hospitality industry. In layman's terms, I am a firm believer in constructive criticism as apposed to denigrating others. No big deal however, people are cruel in their words every day. There is nothing I can do about that, with the exception of prayer. Again, I am sorry for saying you are stupid for your comment. I would just hope that maybe if someone is going to take the time to comment, why not build up someone instead of say something negative. That is all. Ignorance is bliss. Sorry Michell. No disrespect intended. I usually never comment on anything because I am so opinionated - Obviously. have a good night!