How To Solve Ezviz Camera Offline

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  • čas přidán 22. 08. 2024
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    This Video Explain How To Solve Ezviz Camera Offline. This Video related to ezviz offline, ezviz offline setup, and ezviz offline error.
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Komentáře • 173

  • @hikconnect
    @hikconnect  Před 3 lety +2

    How To Solve Hikvision Offline Issue : czcams.com/video/tOuZoaHd-nY/video.html

  • @NewFacts4all
    @NewFacts4all Před 3 lety +50

    How can you give a solution like this? reset the camera or add a device again. That is not a solution, my camera runs next to a wifi booster and 2 or 3 times a week its lose connection en gives an alarm that the camera is offline, the problems solves automaticly after 1 or 2 hours sometimes longer but i guess im not the only one with this problem, please renew or update the wifi services within the camera to solve the stability of the software.

    • @hikconnect
      @hikconnect  Před 3 lety

      Yes, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

    • @NewFacts4all
      @NewFacts4all Před 3 lety +8

      @@hikconnect is that the only answer you can give when its to hard? it would be more helpfull if you try to think with us on a solution

    • @NewFacts4all
      @NewFacts4all Před 2 lety +3

      Reactions are useless, they are not responding, my ezviz is in the trashcan and i buyed quality cams. advise from me... do so to

    • @dolyfertantotansaputra9551
      @dolyfertantotansaputra9551 Před 2 lety +4

      I thought my camera was broken,but after i read this comment, i also realize that something wrong in the software.

    • @RandyArdhani
      @RandyArdhani Před 2 lety +3

      I have a problem like this, when the device is off, it cant connect again. Must reset the device.

  • @b.m.77
    @b.m.77 Před 2 lety +17

    This happens every time there’s a power outage (which happens often where I live) it’s so annoying doing this every single time. It’s not worth the money or time wasted.

    • @stivi739
      @stivi739 Před 2 lety +3

      Same what a job to climb up and pull cameras down to do reset..piss poor

    • @andrepol6568
      @andrepol6568 Před 2 lety +1

      Same pos

    • @setiadi0929
      @setiadi0929 Před rokem +1

      Agree. Mine also. Very annoying especially when your not at home
      Update: after contacting CS, for a certain time they released new firmware
      And it was resolved.

    • @AliensKillDevils.
      @AliensKillDevils. Před 11 měsíci

      Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.

  • @chinaunique5088
    @chinaunique5088 Před rokem +6

    Thank you so much it got to being very annoying if and when they got disconnected! Especially when some of my cameras are high up! So simple yet common sence😁😁😁😁😁👌🏽👍🏽👌🏽👍🏽

  • @AnilKumar-lt4uk
    @AnilKumar-lt4uk Před 9 měsíci +4

    Lots of error with no solution at all , waste of money , every time is disconnected , showing poor network even after good brodband speed , error 245405 , error when use pan and tilt function

  • @brianm6272
    @brianm6272 Před rokem +6

    Surely you can develop a way to reset it remotely. It's useless if you are out and have to physically return to the unit to reset it. Can you not fix it so it can be reset remotely??Flawed design if that is the case

    • @AliensKillDevils.
      @AliensKillDevils. Před 11 měsíci

      Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.

  • @mmalagelada
    @mmalagelada Před 3 lety +10

    But I am lots of Km away from the ezviz camera. Every time I have a power outage, device gets offline, and I need to drive to the camera to setup again. This is very disappointing.

    • @hikconnect
      @hikconnect  Před 3 lety

      Maybe your device too far away from wifi connection

    • @mmalagelada
      @mmalagelada Před 3 lety +1

      Barely 7 metres from camera to access point. When setup is complete, the camera works perfect, with no issues, no frame dropping, no disconnections. It is just that when there's a power outage, it is not able to reconnect and requires reset.

    • @hikconnect
      @hikconnect  Před 3 lety

      Maybe you need to reboot your modem router, and unplug power then plug again your device camera

    • @NewFacts4all
      @NewFacts4all Před 3 lety +15

      @@hikconnect maybe you guys should take this problem seriously instead of givin this kinda shit advice, there is definitly a connection issue within the software of the camera or the drivers, people have boosters or place the cam very close to a router, thats not the issue. please take the problem seriously and earn our respect.

    • @sebastienlee3224
      @sebastienlee3224 Před 3 lety +4

      Same f.....g Problem. Wifi works perfectly. I wont buy ezviz anymore

  • @manuelbarrios7797
    @manuelbarrios7797 Před 3 lety +6

    I try to configure the camera, it does the whole process, but when I reach the last stage to associate with my account, it does not connect

  • @saifullahbintoyab9613
    @saifullahbintoyab9613 Před 16 dny +1

    Solve, Alhamdulillah, Thanks a lot

  • @personious_k
    @personious_k Před 2 lety +2

    so just reconnect it daily? That's a horrible method.

  • @jericasabangan242
    @jericasabangan242 Před 2 lety +2

    can you also connect even at long distances? like when you are at the park or other places, and you wanted to look at what's going on. Is it applicable to that?

    • @hikconnect
      @hikconnect  Před 2 lety +2

      Yes

    • @jericasabangan242
      @jericasabangan242 Před 2 lety

      @@hikconnect omg realy? i dunno how huhu

    • @hikconnect
      @hikconnect  Před 2 lety

      Yes, you can follow many videos on youtube that talking about how to setup ezviz camera

    • @jjandrooney
      @jjandrooney Před 2 lety

      @@hikconnect lazy ass answer.. Lmao

  • @bbsingh7554
    @bbsingh7554 Před 2 lety +2

    Bro i have been using ezviz with hikvison 4 camera dvr setup for years. But now suddenly account logged out. I had account with mobile number, lets say A. Now when i try to login in A it says account doesn't exist. And when i login from another account B and setup, it shows camera added to A.
    What to do????? Pls help. How can i login A, or add cameras in B

    • @hikconnect
      @hikconnect  Před 2 lety

      For this case, I think you need to contact support in your Country or contact support hikvision or ezviz, because this case Just can solved by Technical Support Hikvision or Ezviz

    • @AliensKillDevils.
      @AliensKillDevils. Před 11 měsíci

      Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.

  • @ultrarusful
    @ultrarusful Před rokem +1

    I’ve found FiX!!! I had the Same issue!! WiFi 2.4GHz wasn’t connecting !! To fix it, I had to connect via LAN ethernet cable 1st Update Firmware to latest version and then After restart. It Finally Worked!!!!!😅
    disconnect LAN cable
    reset button
    Scan QR Code
    Connected to WiFI successfully!

  • @mameemejai-sq4bd
    @mameemejai-sq4bd Před rokem

    มีวิธีลบแอคเค้าเดิมในกล้อง ezviz ez360 ไหมครับ เคยลงทะเบียนเบอร์ไว้ แต่ไม่ใช้เบอร์นั้นแล้ว จะกลับมาใช้ใหม่ ใช่ แอพของคุณไปไม่ขึ้นคำสั่ลบแอคเค้าเดิมครับ

  • @kimcyiark2748
    @kimcyiark2748 Před rokem +1

    when trying to configure my camera it stop at 90 and wont' go no further

    • @hikconnect
      @hikconnect  Před rokem

      You can change your wifi network, or try add without micro sd

  • @huh5950
    @huh5950 Před 2 lety +1

    Thank you bro, you solved my problem

  • @ruifiislam6431
    @ruifiislam6431 Před měsícem +1

    মোবাইলে ক্যামেরা আসে না কি করবো

  • @stevenlangton
    @stevenlangton Před rokem +1

    My ezviz CP4 goes offline every fucking day. This is absolute crap.

  • @Joseph_Dredd
    @Joseph_Dredd Před rokem

    Ok, I'm doing this "Wired" rather than Wireless.
    Have a question.
    I have changed ISP - so the router box I plug the ethernet cables into has changed.
    Am unable to get my Netgear Powerline set up that works fine with my old ISP to work with my new ISP router.
    Do I need to reset the Powerline adaptors?
    For the Ezviz plug n play outdoor cameras changing the ethernet cables to more heavy duty ones solved my problems with two cameras, but I am unable to get the ones that rely on an internet signal being sent through the "power line" to be found,recognised,and show a picture. They show as offline.
    Any thoughts please?

    • @hikconnect
      @hikconnect  Před rokem +1

      Delete your ezviz from the account, then factory default your ezviz and all your network equipment, then you can add again to the account

    • @Joseph_Dredd
      @Joseph_Dredd Před rokem +1

      @@hikconnect All sorted. Thanks for the suggestion. Factory reset and everything working once again :)

  • @vanessadasilvafigueira9287
    @vanessadasilvafigueira9287 Před 3 měsíci

    Thank you very much.

  • @knelast.......................

    Más fácil, entras en el celular a "Forzar detención" después le das en "Información de la aplicación > Almacenamiento y caché > Borrar memoria cache" y vuelves a iniciar la aplicación.

  • @md.aminulislam4793
    @md.aminulislam4793 Před 3 lety +2

    HI!
    when I am adding the camera on my phone, It is showing " you have already added this device"
    But I can not find it on my phone screen.
    please help me

    • @hikconnect
      @hikconnect  Před 3 lety

      Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com, request untuk unbind device

    • @kayleythompson4078
      @kayleythompson4078 Před 3 lety

      I’ve got same problem it says my cameras are added but there not on my phone and dunno what to do I’ve email them with no response

    • @hikconnect
      @hikconnect  Před 3 lety +1

      When you add your device will Show the device bind the the another account. Are you know whose the account? If you know, you can try login to the account then click forgot Password

  • @rabijason5793
    @rabijason5793 Před 3 lety +1

    thats not a way the problem is cannot connect to the ezviz

  • @cccamerabrahmanbaria5398
    @cccamerabrahmanbaria5398 Před 2 lety +1

    I connoct with cable.. But some time after offline coming

    • @hikconnect
      @hikconnect  Před 2 lety

      Make sure you have stable internet connection, or make sure you already upgrade the device firmware

  • @pollenk.4985
    @pollenk.4985 Před 3 lety +1

    When my electricity gone my camera becomes disconnect and after the electricity come back I need to read connect again. What is the solution to auto connect after electricity come back?

    • @hikconnect
      @hikconnect  Před 3 lety

      Sorry, Im No yet get solution for this case, you need to contact support in your Country to get more support.

    • @AliensKillDevils.
      @AliensKillDevils. Před 11 měsíci

      Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.

  • @THE_BULL_56
    @THE_BULL_56 Před rokem +1

    cramera Lite off
    But recording start
    Yes our no
    Please reply==
    ❤️

  • @Mirror126
    @Mirror126 Před 2 lety +1

    Hi mines not giving a status light

  • @chinhinh7770
    @chinhinh7770 Před 2 lety

    Anh ơi cho em hỏi camera ezviz wifi.e lỡ thoát khỏi ứng dụng giờ không vào được dù đã ri set rồi

  • @sabrinelbelkasmi9275
    @sabrinelbelkasmi9275 Před 2 měsíci

    Im out of country how can I solve this problem

  • @omarsosa1052
    @omarsosa1052 Před 2 lety

    hey man, can i playback with the app on offline mode? i mean, using a SD card. Tnks

  • @RahulKumar-ek1pc
    @RahulKumar-ek1pc Před 2 lety +1

    I have some questions...
    1.in General setting》wifi signal》showing failed to connect to server
    2. After certain interval it is showing 》Camera offline.
    3.What is Ap mode configuration.
    Pls provide the relevant answer

    • @hikconnect
      @hikconnect  Před 2 lety

      Make sure your Internet connection is stable, the wifi connection is strength, and make sure your Internet provider not Block access cctv to cloud

  • @riddhisiddhisurgicals2729

    Thanks

  • @rupenderkhatana6913
    @rupenderkhatana6913 Před 2 lety

    Sir Mera Camera 📸 Ezviz ka h Ghar ke Wifi se Mobile Conect rhta h Tbhi Mere Mobile Me Camera Dikh pa rha h

  • @shyamparuthi8682
    @shyamparuthi8682 Před 2 lety

    thank you so much sir

  • @kennythunder6497
    @kennythunder6497 Před rokem

    Do you know hot fox this mistake ?
    ezviz storage media exception please replace it in time 🥺

    • @hikconnect
      @hikconnect  Před rokem

      I think your micro sd was broken. Make sure you use micro SD especially for cctv, like Sandisk Max Endurance

  • @vinoyable
    @vinoyable Před 2 lety

    May I know whats main reason why the device goes offline? Just bought this cam 3 days ago it sucks when this happens.

    • @hikconnect
      @hikconnect  Před 2 lety

      Can cause from firmware, or internet connection not stable, or not cover by wifi area

  • @fahispk7583
    @fahispk7583 Před 8 měsíci

    Does it work or record without wifi

    • @hikconnect
      @hikconnect  Před 8 měsíci

      If you have done setting with wifi in the first time activation and the device have memory card, the device will still record in the offline wifi

  • @awesomebd4194
    @awesomebd4194 Před 2 lety

    Why My camera is not connecting with tenda router?I tried with another router which one is tplink and it's successfully connected.what is the problem?

    • @hikconnect
      @hikconnect  Před 2 lety

      I think about compatibility or maybe you Tenda's router using 5GHz frequency

  • @releclasitmusic665
    @releclasitmusic665 Před rokem

    My device said failed to play device. But there's an audio. Any idea how to fix it? I already did this but still same problem.

    • @hikconnect
      @hikconnect  Před rokem

      Delete your device from the account, then factory default your ezviz camera, then add again to the account.

    • @AliensKillDevils.
      @AliensKillDevils. Před 11 měsíci

      Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.

  • @tanzilstudentt
    @tanzilstudentt Před 11 měsíci

    how to find mac address of this device?

  • @carmelitaviesca9638
    @carmelitaviesca9638 Před 2 lety

    Hello..My cctv always gets offline even if there is wifi.Can this issue be fix remotely?Thank you.

    • @hikconnect
      @hikconnect  Před 2 lety

      I think should check on camera, can't be remote

  • @paths5881
    @paths5881 Před rokem +1

    I do the same process but it shows me "linking account failed". And the camera keeps saying "platform registration failed"

    • @hikconnect
      @hikconnect  Před rokem

      Maybe you have problem with your internet connection or your device have problem with hardware

  • @mustafachaly4438
    @mustafachaly4438 Před rokem

    لقد ضاع هاتفي والتطبيق في هاتفي الذي فقدته لذالك عندي التسجيل الكامرة في هاتفي الجديد يقول الكامرة مسجلة ولا يتقبل الكامرة

  • @sauravshakya1563
    @sauravshakya1563 Před 2 lety

    Hello sir
    Mu ezviz camera is connected to another ac. (Gmail) how can unbind it

    • @hikconnect
      @hikconnect  Před 2 lety

      If another Gmail is your account, Just login into the account then delete the device, then you can add to the new account. But if the another Gmail is not Yours, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to request unbind device

  • @idontknowu3271
    @idontknowu3271 Před 2 lety

    You said delete it now I can't add it back...what's going on?

  • @anjandas6727
    @anjandas6727 Před 3 měsíci

    আমার আইপি ক্যামেরাটার ওপেন করতে গেলে এইটা দেখা আজকের সমাধান কি

    • @anjandas6727
      @anjandas6727 Před 3 měsíci

      The device has already bern registered (22)

  • @jabidayotheMac
    @jabidayotheMac Před 3 lety

    My camera is hardwired and went offline. Mounted professionally. Now it’s not working. I can’t get up to the camera without a ladder. So frsutrating

    • @hikconnect
      @hikconnect  Před 3 lety

      Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

    • @AliensKillDevils.
      @AliensKillDevils. Před 11 měsíci

      Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.

  • @michaelgannon9896
    @michaelgannon9896 Před 2 lety

    I have the doorbell DB1C and goes offline multiple times throughout the day even though its only 7ft away from the router, its annoying as hell. does come back

    • @hikconnect
      @hikconnect  Před 2 lety

      You can restart your device. But if not work, please contact support in your Country or send email to support@pramahikvision.com to get more support

    • @AliensKillDevils.
      @AliensKillDevils. Před 11 měsíci

      Chinese camera is very bad, waste of money. Even if it works, communists can watch you from back door in China. Should buy Japanese or Taiwan or German camera with solar panel and 4G.

  • @grlyn1124
    @grlyn1124 Před 2 lety

    Hi can u please help me? Our cctv is wireless but it always shows like "connect the device to the router." :(

    • @grlyn1124
      @grlyn1124 Před 2 lety

      I just changed our wifi password 🥺 now our cctv is offline and idk what to do

    • @hikconnect
      @hikconnect  Před 2 lety +1

      You can delete your device from the account, then add again to the account

    • @grlyn1124
      @grlyn1124 Před 2 lety

      @@hikconnect actually I did that already but after I scan again it will say "connect the device to the router." :(

    • @hikconnect
      @hikconnect  Před 2 lety

      Are your device is DVR? or ip camera?

  • @cepedaoffice
    @cepedaoffice Před 2 lety +1

    So basically you have te reinstall the camera everytime 🤣🤣 I dont think thats actually "fix"

  • @Manimaran-wi6yf
    @Manimaran-wi6yf Před 3 lety

    foget my accounts password. also forget my email... Now what should i do?

    • @hikconnect
      @hikconnect  Před 3 lety

      Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

  • @elfredpaulvillahermosa4337

    Registration failed to connect to server?

    • @hikconnect
      @hikconnect  Před 2 lety

      You reset default your Camera, then add again, make sure your phone already connect to internet, and you already follow step by step according the manual book

  • @umeshsubba5932
    @umeshsubba5932 Před 11 měsíci

    Sikhana he to bolke sikhao

  • @mdkarimhossain7812
    @mdkarimhossain7812 Před 2 lety

    Is not connected

  • @Dg-zj6jo
    @Dg-zj6jo Před 11 měsíci

    I binned mine load shit

  • @muzammilkhan8962
    @muzammilkhan8962 Před rokem

    How much this camera

  • @antonyabishan7587
    @antonyabishan7587 Před 2 lety

    Bro how to connect mobile net in camera

  • @stivi739
    @stivi739 Před 2 lety

    Heres a quick fix i did after power outage and cams offline. Just walk in front of it to trigger motion ..mine came back online after doin this

    • @hikconnect
      @hikconnect  Před 2 lety +1

      You can also follow this video czcams.com/video/dZVQkpUJfQo/video.html

  • @aliraza-rd8uo
    @aliraza-rd8uo Před 3 lety

    Hi how to unbind device c3w ezviz outdoor camera forget the password

    • @hikconnect
      @hikconnect  Před 3 lety

      Just click forgot Password, then after success to login account, delete the device

    • @aliraza-rd8uo
      @aliraza-rd8uo Před 3 lety

      Customer forget the login and password

    • @hikconnect
      @hikconnect  Před 3 lety

      Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com

  • @gamingwithmujahid1013
    @gamingwithmujahid1013 Před 2 lety

    Offline memory card Records problem with TY1 model

  • @priyadathkumar3961
    @priyadathkumar3961 Před 2 lety

    When my phone is connected other wifi network, camera showing offline...why?

    • @hikconnect
      @hikconnect  Před 2 lety

      Cek your Internet connection, make sure your connection is stable

    • @priyadathkumar3961
      @priyadathkumar3961 Před 2 lety

      @@hikconnect yes its stable and strong

    • @hikconnect
      @hikconnect  Před 2 lety

      And make sure, you already add by serial number not by ip address

    • @priyadathkumar3961
      @priyadathkumar3961 Před 2 lety

      @@hikconnect but its working fine when my mobile also in same wifi.

    • @hikconnect
      @hikconnect  Před 2 lety

      Yes I know, but problem like this happen because we Just add by LAN view

  • @faylynanobling7653
    @faylynanobling7653 Před 3 lety

    Pano kpg nabunot s saksakan mawawala po ung device s cp

  • @kobirsing4506
    @kobirsing4506 Před 3 lety

    EZVIZ connection network to failed

    • @hikconnect
      @hikconnect  Před 3 lety

      Make sure your Phone already connect to wifi

  • @rufaidhmehvish6901
    @rufaidhmehvish6901 Před 3 lety

    Hi

  • @EnPaq
    @EnPaq Před rokem

    my ezviz cant play video code 245452 ?

    • @hikconnect
      @hikconnect  Před rokem +1

      You can delete your device from the account, then factory default the camera, then add again to the account

    • @EnPaq
      @EnPaq Před rokem +1

      @@hikconnect owh okey sir tq for info