A Foundational Support: Meet KCPL Desktop Support Administrator Marshall Cox

Marshall Cox is the Library’s desktop support administrator. He often stops at Mildred’s (a go-to for many Central Library staffers) first thing in the morning; then he heads to his desk, checks in with his team and starts “building out a to-do list of what his day looks like.”
“It’s cool to see a line of people at 9 a.m., just like ready to come in and hang out at the Library,” Cox says. “There’s a myriad of things that go on at the Library.”
It’s the kind of job, he says, where he still thinks about it at home: “How can we make it easier for people to log in to computers?"
“The thing that I value the most about being here at the Library,” Cox says, “is that there isn’t a person who works here, there isn’t a department whose goal isn’t to help people.”