Automotive Repair Shop Scheduling- It's Probably Costing You Money
Vložit
- čas přidán 1. 01. 2023
- Amazon Affiliate link below
www.amazon.com/shop/influence...
www.milwaukeetool.com/
#flatratemaster
Instagram
/ flatratemaster
flatratemaster@gmail.com - Auta a dopravní prostředky
Gotta love the floor wiring harness replacement and transmission slipping and its scheduled for one hour as a waiter with the customer sitting in waiting room.....
The coffin method is very annoying. The shop I work at has been like this. Packed parking lot, can't even move anything around. Slows production way down to many to keep track of
Happens to us sometimes, we'll end up where you've gotta move 2 or 3 cars to reach the one you're after, slows the shop down, parts don't get ordered or the wrong stuff gets ordered, cars get forgotten and not assigned. Turns into a mess real fast.
Back in the day before my back failed and I had my shop ; I would use putting someone in a rental as a tool to take the worry out of " is my car done " . Gave techs room. And Gave me a tool to say to a customer if we get the ok to do this work I will put you in a rental for two days. This Gave me great relationship with the rental company. So we were able to stack billable hours .
Great video Mike and talking about the importance of efficiency in the shop.Keeping things flowing the right way is what it is all about.I would rather do a oil change if like you said everyone else is elbow deep into there repair and i got a second to spare plus it keeps things moving.
Well the problem where I'm at is, is a corporation and it sucks. They have a system where you as a customer can schedule your own appointments online and order your services online. Well that would be OK if it didn't over book and showed what times that we have a available. I've had 5 people schedule for the same time and had got pissed off when they got sent away because we couldn't get to them. It's reasons like that I hate working automotive and want to get out of it again. The only reason why I got back in it was because I needed the money. And not only do they want you to over book, they want quantity over quality, and wonder why when shit doesn't get done, or when they have so many come backs, and things like that.
That sucks dude! I'm sorry. We use automated scheduling but it's a limited to a max number and they all require drop offs.
Clients are alerted each day that we'll be in touch with updates by 3pm. In most cases we evaluate the first day, repair the second based on part availability.
If we can get it out day 1? We've under promised and over delivered.
If we can't? We can reset the expectation at 3pm.
After doing this for 20 years there is no exact science to this, there never will be. A few things we do. No waiters. None. When writing up a customer we will ALWAYS ask, " When do you need your vehicle done by" You would be surprised how many extra DAYS this will give you, which gives you flexibility in the schedule and pressure off the techs. Oil changes and the small stuff have to be done, thats how we find work. We do a set number of oil changes a day. All of our most successful months have been busy, but not chaotic. Some of our worst months have been insanely chaotic. Slower is faster.
Funny when it comes down to it a customer can find other transportation.
Great Vid Mike. Im a Tech currently and do a lot of side work. Scheduling things to be efficient is key and I am lucky to have a writer I can work with that schedules vehicle efficiently .
I work at a dealer. My GM constantly over books us. We are currently beta testing a different RO system. Needless to say we are supposed to limit tickets so we have time to sell stuff. Last week it was pretty dead up in till friday. My GM decided to play service advisor. Instead of the 60 tickets that we are suppose to stay at. He puts us at 90. Nothing was able to be sold with all those tickets. He does this all the time and never learns. Everyone in every department hates him.
You got this down. Very well spoken many shops need to see this video and take note
Denial of a scheduled oil change is a quick way to be told have a nice day "Next in line!!!" lol
Book every available hour so theres no time for any up-sells. No time to do pads and discs when you book 7 services per person
Why do it this way?
@@rontiemens2553 im joking
Mike, I’d like to get some back story on you so I understand your perspective. Since you first started working in shops for other people, how many shops and how many years total? Thanks!
we bring in 12 hours of work for each tech and figure it out amongst ourselves.
My strategy is this - techncian capability comes first. I'm dispatching to strengths so my techs that are strong in specific areas have appointment types that only they get.
For instance brakes, electrical diag, driveability etc.
Aside from maintenance services, nothing is coming in that doesn't include a testing routine so we're able to fairly accurately dispatch.
Next we use that techs performance over the last 6 months coupled with their target or goal production.
Is the tech capable of 4 hours a day? Maybe 6? 12?
Next we use the average hours per RO...
In our shop the MLAP is 3.5hr/ro for the advisors (pretty much the national standard in indys).
Some techs get 2, some techs get 3. We usually cap at 4 as it kills hr/ro and aro above that.
We use an online scheduling system which automates 99% of this process.
If you got techs that can only do 4 or 6 hours a day, you got the wrong techs
@Tool Time I disagree! And I think that mentality is part of the reason folks aren't entering our profession as they once did.
We've become SO focused on production that many shops have lost the perspective needed for an apprentice or entry level technician to thrive.
Let's be real - it's going to be 3-5 years of experience for the new guy to fully "get it".
If during that time our entire focus on hours, what does that tell him about our desired quality or client service?
In my opinion it tells him money, and the production of revenue comes before all else....
@@lucas-changingtheindustrypcast Amen to that. If a tech is trained to be thorough they will get fasterr over time. Training and building talen in house is key.
Would you kindly tell me what MLAP is? Thanks!
@@Rein_Ciarfella minimum levels of acceptable performance.
That's funny (oil cooler), We have a dodge that just came in our shop needing an oil cooler.
Thanks.
Im the same way, im always grabbing the next Repair Order regardless of what it is. Keeps things flowing the way they should👨🔧waiters love me bro
I do too after 10yr but the 3yr apprentice should not do that. Often time we get backed up because he grabs job he can’t do
@@monsteroftheeast1683 he shouldn't grab a ticket he can't handle
Tell me about it
Doctors office the same, overbook let everyone wait
Car dealer overbook let everyone wait
Dealing with angry upset customers is part of the job, it "IS" the system.
Dealing with unknown and an infinite amount of variables including the customer... You can't be truly efficient, you may get lucky and that's a win but not the norm or predictable long term.
What's your opinion on service writers who don't allow picking any car efficiency? I could finish all my cars and ask about a car in the lot and they say "oh that one is in tech Bs name, don't worry about it". Then I spend my afternoon sweeping floors or helping around the shop verse getting more stuff done. Hourly by the way so I don't mind missing hours because it's someone else's ticket.
Im scheduling a revised tool set up for 2023.
Grey pneumatic magnetic impact sockets; 1/4,3/8,1/2 shallow & deep .
Icon double box wrench set; flex, 0° rtchg
Split beam t.w. with usa on it.
30 pc rocket socket set
Mac tools rbrt set(s)
All other hand tools dont really care much for
I wish we had writers schedule appointments rather than the bdc people which literally know nothing about fixing cars. Also writers upselling work and not accounting for it when they take others appointments is a huge issue
💯
I make 70 per hour for every hour worked... I'm doing it right ;)
That's it?
@user-ge1gs8tk9s plus overtime and doubletime
No you don’t.
@travisvanalst4698 yes I do budd!
@@magnumjohnson9628 u got ur own shop?
mi·nu·ti·ae Not lyin had to look it up 😂😅😂
It is a balance and the keys are communication, teamwork and efficiency as you stated. We always had line techs on commission and a couple level 1 tech's, hourly to do LOF's and help on other jobs so they are learning and being mentored. Good information thanks for the vid👍
@@EagleAutoshop
What’s LOF please?
I watch 1a auto and trq to help be expert witness effective/efficient. And watch supercartube and automototube to be up-to-date with car models.
Dodge sucks with labor times
If a customer comes in for something like a bulb, or wiper blades, the service writer should just take care of doing it.
Also, some shops may have one guy that does the transmission work, two guys that do the steering and suspension, one guy does engine work, etc.
So your writer goes and tries to replace a bulb, but they need tools so now they're back in your bay borrowing stuff, then they can't figure it out so they call you over etc... If the shop is working on a car it should be on an RO and handed to a tech. Writers need to be up in the office doing their job so we can be out in the shop doing ours.
Bald manager with strap on black shoes walking around screwing things up and thinks he's a mechanic
All this goes back to quality over quantity.