Xfinity xb3 vs xb6 should you upgrade
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- čas přidán 18. 03. 2018
- In This video I show you my upgrade from the xfinity xb3 to the xb6 router box. I hope this video helps you make your decision on if you should upgrade or not. I unbox it and show you how to connect it.
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I have a GB plan and it took about 20 minutes after initial set up to get my 970 mb/s. I’m very
Happy with my GB plan.
Harlot's Webb that’s good to hear. When this stuff works it works well.
Allan Wade Please edit your video! You've shown everything that's required for a rep to be able to make changes to your account!
Name
Address
Account #
Phone #
Mr. Robot thanks for pointing that out. Are you talking about in the beginning when i took out the order form. I’ve seen it. You can’t make out anything. Even if they could it’s not my address. That’s the xfinity return address. I’ll watch it again. i appreciate you bringing this to my attention. I saw it before i posted this video. But my information isn’t on it. Plus even the XFINITY address to the company is to blurry to make anything out. Thank you for watching. I appreciate you.
I'd say if there's a will there's a way. Any way that I could contact you personally so I can tell you the time stamps?
Even though most of the information was blurry, it doesn't stop some people. Your real service address was in the video, although that was blurry too, but not blurry enough to prevent an "educated" guess. Same with phone and account number.
Ok. I’ll check it further and blur it out. I Sincerely thank you my friend.
When you connect a new gateway it generally can take a few hours to fully provision...my XB6 is faster than my xb3 and provides much better range now covering my entire home.
It's faster than the xb3, my xb3 was giving 299 as w3ll. The xb6 gives me about 400-500.
Thanks, I ordered the XB6 as an upgrade, cant wait to do my own in house test to see what improvements, I get.
You made absolutely perfect sense. In the beginning of the video I was all excited about getting this new box, router. I was ready to call Comcast tomorrow morning. But with the way you explained it and all of that, I'm going to stick with what I have which is the same box that you had initially before you switched it over to that new one. 1 gig is ridiculously fast. You might be right when you talked about the Wi-Fi. Maybe if you hook up your ethernet cable to your computer you might get a fast your BPS. Who knows. I'm looking forward to your next video on this issue. I used to work at Comcast and I was a phone support representative for the internet side of the business. They don't train you very well. And this was in 2008. Got any rating, I'm definitely staying with what I got for now. I'm going to wait for your next video and see if you found out anything else. I definitely don't want to spend $18 more a month. I'm already spending about 270 bucks a month for phone internet and multiple movie channels. And Netflix. Thanks for your video brother
No problem man. Thanks for watching. I appreciate it. I’ll make an updated video this week.
A-Dubb - To answer your question you sent to me: As of this afternoon May 2 2018, I'm getting about 430 Mbs on my MacBook Pro over hardwired Ethernet. I'm getting about 230 Mbs on the same MacBook Pro over Wifi. The MacBook Pro is at the opposite corner of the house from the XB6. When I did the speedtest on my iPhone 6s (315 Mbs) it was much closer to the XB6. Also, I suspect that slight differences in speed (my 473 Mbs vs 430 Mbs hardwired) might be due to different times of day and the amount of network traffic. My 473 Mbs was achieve in the wee hours of the morning. In any case, I am very pleased with the upgrade as I am getting about twice the speed that I had before.
Thanks for the video. I got rid of the xb3 years ago and bought the Motorola MG-7550 and its been awesome. I had to exchange the xb3 once a year cause it kept breaking and paying monthly for it was making no sense to me.
Motorola MG-7550. Thanks I’ll look into that. I remember buying my own WiFi Moten years ago. That is definitely and option to get away from paying that extra fee. Only if it’s not ridiculously expensive and i don’t have to upgrade every year and a half though. Sometimes they stop supporting that stuff then you have to buy another one.
I’m happy with my Xb3 I also have the blast internet package with them it works great.
That is very disappointing. I will definitely hold on to my xfinity xb3 since it works and has never given me any problems. Nice video on the subject.
Wow man,
Thx so much for this!
Ordering mine
On July 18, 2020, I swapped my XB3 for an XB6 (Arris TG3482G) that I picked up at the local Xfinity store.
Part of the setup material that it came with (not in a fancy box by the way) said to activate the new router via the Xfi "app" that I had to install on my iPhone 11 Pro.
Once I launched the smart phone app, it told me to aim my camera at the QR code on the bottom of the new XB6 and it proceeded to copy over all of the configuration information (SSID, network password, etc.) from the old XB3 to the new XB6 ( which must have been stored in the cloud somewhere because the XB3 was obviously powered off when I did that), which saved me a lot of time and headaches because I did not have to struggle to re-join my NAS (Western Digital MyBook Live) and HP All-in-One device to the network using my desired static IP addresses for them.
The landline worked almost immediately with the XB6 but it took a while (maybe 30 minutes?) for the router to finish activating, which I assume included downloading firmware as well as finding devices and "announcing" via message on the phone app when each device was officially joined into the network.
I'm curious to know if that type of activation was an option when you made this video back in 2018.
The one thing that threw me for a loop was trying to navigate to the admin screen via the browser on my laptop (10.0.0.1) because the ONE THING that DID NOT copy over from the XB3 to the XB6 was my "admin" password. I finally had to open up a "chat" with Xfinity which informed me that the default password for "admin" on their routers is the insecure word "password", which I immediately changed to something complex.
I do miss the extra two Ethernet ports because I had been using a Netgear P1200 "home wiring" connection to get a faster near-hard-wired connection to my laptop in a different room. I'll live with just WiFi for now.
Same thing is happening to me right now... We had the XB3 with 250mbps plan. I always got 285/295 mbps. Now with the new XB6 I’m getting 105/115 mbps average . I found a old cat 5e Ethernet cable and hooked up to laptop.. 65 mbps😡 went to BestBuy for the hell of it and bought Cat 6 Ethernet... 70/90mbps😡 ITS A RACKET!! The funny thing is the lady was really quick to offer me the gig speed😂 I understand you don’t get exactly what they say u do BUT I’m getting NOWHERE TO THE 250 THROUGH THE ETHERNET CABLE TOO LAPTOP! Awesome video.. Mr Dubs👍🏼
The question is did you do the speed test 2.4 ghz or 5 ghz?
You can connect to your 5ghz frequency and double your speed. Call 1800 comcast and have them set it up it will double your speed all comcast modems have 2.4 and 5 g frequency
thx for this video dont know why you dont get more views on new vids I think there cool and your a great man Hope You Dont Stop These VidZz Cause They GOooD!!
Thank you. As long as i can help a few people I’m gonna keep making them. I enjoy doing it and I’m reaching my goal slowly but surely. Thanks for watching and don’t forget to subscribe if you aren’t already. Thank you and I appreciate the compliment.
As a comcast onboarding technical and billing rep who actually fucks around with the physical modems for fun ... I noticed this was the first batch of XB6's. I also find with these models that I never get calls about hardwire internet speed issues, but wifi issues. And honestly, most wifi speed issues are resolved with a booster or extender and turning off power steering (creating differently named 2.4 and 5.0). Also, the modem of the xb6 of both manufactures is great. The router part from this *batch* leaves some desire, since the model at this time still had issues. I find using bridge mode and a seperate router works better for customers with the cisco xb6 (which this guy has). All and all, interesting speed test. *edit: Most people dont need a gig. Its more bragging rights or for households with more people.*
You’re not gonna get anywhere close to 1Gbps speed through WiFi, only through wired connection. Also if you want to get close to that 450Mbps you need to set up the dual band capability, otherwise the modem will choose for you between the 2.4Ghz and 5Ghz. 2.4ghz giving you wider range, but slower speeds. 5ghz giving you slightly smaller range but much faster speeds.
Nick Summers I’m aware of only getting the close to 1gb only if Ethernet is plugged in. The WiFi speed however still increases once the darn thing gets set up correctly. I was told on the phone that they could set it up but now a rep is telling me that that’s incorrect and a technician has to come out and set it up so i can get the 1gb speed the rep has around 450mbs you mentioned on WiFi. She sent me a picture of her phone screen when she did a speed test. Haven’t gotten a tech out yet but i will soon enough. To me it’s worth it because i upload a lot of videos but for the average person only browsing i thing the base speed is fast enough. What do you think?
I didn't specifically setup dual-band, I just walked thru a basic XB6 setup with defaults. I'm getting anywhere from 430 Mbs to 480 Mbs hardwired, depending on time of day and network traffic. I have just one SSID (which is all it asks for during setup) but I can see that various devices (27 of them in my home) will auto-connect at either 2.4-GHz -or- 5-GHz. In any case, I'm very happy as I have pretty much doubled my speed over my previous gen Xfinity Gateway.
voodooaudio I feel the same way. Not the speed they promised but twice as fast is a lot better. I’ll take it for now. They still have a lot of room to improve as far as the upload speeds are concerned and i think they are capable of doing it why they haven’t yet is another question.
A-Dubb sorry I didn't mention this earlier. I don't subscribe to Comcast Gigabit service, only 400 Mbs which I am achieving and a little bit more. When I asked the rep if the XB6 can achieve Gigabit speeds I was told that it can provided I subscribed to Gigabit service. But I didn't ask if this was over Wifi or hardwired Ethernet.
Wow. That’s good to know. Interesting.
Newark, DE! When I do a speedtest (I live in Milford) I get a better ping and download speed in Baltimore then I do Newark. I just upgraded to gigabit today, will be installed tomorrow.
sorry, New Castle, not Newark
This is an example of: "If it ain't broke, don't fix it."
Daniel Kamm lol actually. Your right. Lol i just wanted a little faster speeds cause i do a lot of video uploading online and large files take so long to upload sometimes. But, your statement is correct. The average person is probably just browsing so like you said. If it ain’t broke........... lol very good point sir. 👍🏾
A-Dubb Productions Allan Wade the upload speeds are just brutal I don’t know how I pay $160+ for 6mbps
Same rental cost
I Absolutely Agree . Gonna keep my old one for now. I am 60 years of age, I am satisfied with what I have. I came up in a time when none of this was available.
"If it is not broke"... Don't Fix it!
You guys got the saying wrong. It’s “if it ain’t broke, fix it til it is”
I have the Extreme 400 tier. My speed test was 109 up and 24 down. I'm thinking of turning in my XB6 for something else to save myself $9/month. What router would you recommend?
Thank you so much for step by step instructions. We are older & things are not as simple any more! 🥰
I just got the newest modem today how come the wifi range is not that good compared to the wifi from my router? Thank you
AGlan your welcome. Thanks for watching. I honestly have no idea why your WiFi router’s range was better. Was your previous router the xb3?
Thank you for sharing this video! Only Two ethernet ports automatically disqualifies this. They need at least 6 ports.
I picked up an ethernet 5 port hub for less than $20. Until i gt the hub, the XB6 was a no go for me as well.
Believe it or not, its the quality of those modems. Don't expect the modem to be fully tested and pass QC. I have gone through 4 modems both xb3 and xb6 to get everything working. The problem I run into are : no inbound calls (rings but can't hear anything), the unit kept buzzing, WIFI signal kept phasing in and out, can't connect via xfinity WiFi (both), poor ethernet speed performance.... etc. My suggestions is, keep swapping it out till you find one that works perfectly. Depends on your package, the newer modem might not make sense.
I personally like the older model, it has 2 USB ports great for charging, lots of LED indicators for troubleshooting, 4 ethernet ports for VOIP, TV, and computers, Thinner profile with a flat top. The newer XB6 have just 1 LED, 2 phone jacks, 2 ethernet ports, COAX/cable port, has a fan that whirls and consumed more power. I dislike all the cable sticking out from the back and no way to push the unit back against the wall with my current setup.
Hey bro but, how did you fix that? How did you do to improve speed?
Great instructions. Thanks for sharing.
Your welcome. Thanks for watching.
Hello. Do you need gigabyte service to get the X6? I have 150 speeds and I was wondering if that could work on the X6.
Dejan Hey. Thanks for watching. You don’t need the service to get the box but if you want the speed after getting the box you need the service and to get it to work it has to be installed by a tech. I was misguided by multiple XFINITY reps when i made this video.
did you ever get a rep out and did your speeds change? just got this router aswell and getting the same speeds 300 down 12 up
justblaze152 not yet. I’ve been in and out a town and missed one appointment already. I’ll do a video as soon as they are out here. Hopefully this week. I had the same experience. My up actually dropped by 4-8mbps but I’m keeping the faith cause I’ve seen someone else’s connection WiFi and hardwired faster that ours. We shall see. I also have a suggestion for you. Next time a tech comes to your house. Ask him to give you a signal booster. They gave me one some years ago in the basement and i totally forgot i had it.
will do so man got a rep coming in a couple days so hopefully they could get those speeds what their supposed to be thanks for the reply and hope all goes well for you as well. will check for you vid
justblaze152 thanks. No problem. Let me know how it goes.
Allan, have you tried to run a speedtest on a laptop or desktop via "wired connection"?
Yes. Connected to the 5ghz port i get super fast 900plus mbps download speeds. So i am getting extremely close to what i payed for consistently.
It's possible you were connected to the 5ghz signal on your old router (which is faster always yet doesn't carry signal as far) and then you were connected to the 2.4ghz signal on the new router. (Usually 2.4 is the default before setting up)
This would definitely account for your speed differences...And then there's the question of what band N or AC that your new router came default with as well.
10.0.0.1 is the default IP for Comcast modem/routers....you can make sure that you have both bands 2.4 and 5 turned on... Each have advantages over the other in certain situations and all new routers are dual band capable...you'll see 2 separate wifi signal so you will need to enter your password for your 5ghz connection even if you've already connected to your 2.4ghz.... in the end though Ethernet cables are still the way to go if it's possible to run them to your device and really need the speed...
What plan do you have? Blast, Blast pro, Extreme??? Extreme pro??? Or gig???
You should setup a appointment there are other factors that determine your speed(plan tier, cable strength, wiring, device being used) it's up your speed tier no internet provider will guarantee top top speeds
Thanks for watching. I actually got it to work. I have an updated video testing the faster speeds. All you said was absolutely correct. Thanks again. What speed where you able to get WiFi using the speed tester after the tech came out? Oh and please subscribe to my channel if you don’t mind.
A-Dubb Productions it varies for all of the reasons I stated but it was always faster than the customer's equipment
Absolutely the XB3 should be swapped for the XB6, XB7, or XB8. Those bring faster wired speed, faster wireless speed, DOCSIS 3.1 support which brings OFDM and OFDMA support, and mid-split support.
I swapped out the same old modem for the same new modem. My speeds remained the same on my hardwired iMac, around 440 Mbps download and 12 Mbps upload. However the speeds increased on my Samsung Note 8, from 369 download to 440 with the new modem.
So you have the exact speed right now wane? When you connect to 5ghz?
Yandei Estrada i made this video in March. My speeds increased after it was set up correctly with a tech coming out and doing whatever they had to do and upgrading my service plan to the 1gig.
You only have to unplug and replug the power cord as to power cycle the device bro. Then its gonna work a lot faster than the xb3. Call tech support, they only have to do a bit of configuration to get it a lot faster.
This xb6a is designed to work witb the pods if you have trouble wifi spots in your home and that you have more control options through all devices connected to wifi
Thanks, I’m gonna get a set tomorrow. Been wanting to try them out. How do you like them?
I love my xb6 never had a problem with it super easy to set up and I pay for 250mbps and get a pretty steady 270 so the way I see it getting more than I pay for what's not to love haha
Christian Rylott i have the same experience. I have no problem with it. Apparently a lot of other people don’t like it though. I get a lot f heat for this video. Lol it’s ok though. I made it so. Lol. Whatever. But when it comes to the 1gig I’ve never seen actually 1gig of download speed the closest I’ve seen is about 980gig download. Which is super super fast. Thanks for you calmena and thanks for watching the video. Don’t forget to subscribe.
Activate and access the MoCA through another cable port via a MoCA splicer in the house for higher wifi speeds.
Also, why not upgrade? The rental fee is the same for newer equipment.
Greg Epkes That’s not true the modem will provide the speeds regardless of whether the MoCA is on or not, the MoCA is only required to be on when being used with their wireless cable boxes.
Albert Delgado You’re not fully understanding MoCA’s capabilities. Activating the MoCA allows you to ad another WiFi hub off another hardwired cable jack coming from another wall that talks to the main modem at hardwired speeds; bringing that WiFi hub closer to another area in a distant part of the home or office that may be blocked by structural barriers.
Wow. Very interesting. Would you mind elaborating a little more in detail on how I would do that? How does one activate the MoVa? I’ve never even heard of it in truth.
Then is it just Ethernet from the modem into another modem in another room? This is good stuff. I just wanna see if it works.
Greg Epkes MoCA is a network that's solely used for Cable TV. The only reason it's there on the XB3 and the XB6 it's for the X1 cable TV service. Also by "cable jack " I assume you're talking about a coax outlet, and if this is true then you're wrong about having another wifi spot in the house using it. If you're taking about an ethernet rj45 outlet, assuming it's all wired at the panel correctly , you can activate all the jacks by backfeeding one outlet from the modem regardless if MoCA is on or not, and then you can add,say, an extender on the other side (though I'd prefer just another router). We don't do 2 modems so it would have to be either extender or router. Trust me, I'm a comcast tech level 4. MoCA is just for our X1 TV services nothing else.
As for the upgrade from XB3 to XB6. I'd say it will definitely be worth it by the end of the year. They're ironing out ALOT of stuff still. But it's being addressed.
Moca let’s your x1 boxes communicate with eachother. Has nothing to do with the modem unless you have an xi5.
Does it come with WiFi router feature? Is the WiFi feature (range etc) good? Thanks!
NEVER use an Xfinity modem. If you get Xfinity, you really should think about getting a different modem. Not the one made by Xfinity. I had the Xfinity router and got horrible speeds and then got a Netgear Nighthawk and my speeds we're so much better. I suggest getting a Netgear router because of how good and high quality they are
Agreed. I got a Netgear X6 with my own modem and I’m getting hella better speeds
You were probably connecting through your 2.4 band or had something prior to an xb3 ....I install these modems all the time and you almost always get what you pay for
Dude, I have been working at Comcast for 4 years now. This is what I would like to advise my callers as well but we techs are not allowed to because "business"
Why would i say this?
Our modems are mostly not brand new.
They recycle them. Comcast has their own lab for old modems, and they have special techs to fix and make them all look brand new again.
I've had nothing but HORRIBLE speeds with Netgear. They only last 6 months and crap out. I will NEVER buy another crappy Netgear again. After buying 4 in a row every 6 months, it was actually cheaper to rent one and make Comcast replace it whenever I have any problems. In my opinion, Netgear is JUNK. Don't waste your money!
One advantage to using the Xfinity modems is if something goes wrong you just swap it out or just keep exchanging them when a new/better one comes out. I used to buy my own gear and for me it just didn't seem worth it... it's a personal preference.
What color was the light on the back the one on top of the coaxial cable and was it flashing?
Good looking out Allen. 😉👍🏽🖖🏽
what is your speed from comast? Do you have blast or higher
I currently have Gigabit internet tier. In this vidoe I didn't have the proper plan to get the faster speeds. The rep on the phone told me that didnt matter and I would get the faster speed. That was obviously wrong information.
We just got one of those on the first of the month because our xb3 was giving out a weak signal. So far so good but we haven't had it that long either. I kind of don't like how it doesn't have any lights on the front like the other one to tell you if it's working or not.. And were do you find that pinging info at. Because you made the look like a breeze. We had to call in.
Always connect coax to modem snd wall before power
What speed were you paying for before you upgrade to 1G?
Did you try it with the new coaxial cable?
how do we get the better speed? cuz on the bigger box i had 2 speeds 2.4 an 5 on this newer smaller box ive only 1 speed an thats the 2.4.the 5 was alot faster whn it came to doing things but i aint got that option of either or nomore.so how we get that 5 bk?an i thought haven them i pads i gess there called wuld speed it up but it didnt.any ideas on how to get the better speed from it that i did have
You got a old TCA203 alarm keypad. You must have a tech visit to swap it out the the newer TCA300. The new touchscreen uses a sleek design and adds 5g WiFi.
they xfi pods are pretty slick. if you rent a gateway from comcast...yes i know... its super easy to buy your own....but...the days are over of owning modem/router and paying 20/mo for internet. you basically get to skip having the first plume pod (thats the non comcast branded one) as you add it via the xfi app. If your home or apartment has crazy materials with bad reception...then it's worth considering.... $119 for a 3 pack. But the bad thing is the more pods you add the more potential you have for slowdowns. The better option is to take advantage of the built in moca framework into these gateways, because for $15 or $80ea you can get backwards compatible actiontec adapters! Let me tell you about these adapters. I have the xb3. I had to drive 3 hours to get the thing when it was released years ago! And it wasnt until a few months ago I learned of this secret. By logging into the gateway management page, you enable MoCa, and the xb3 or newer gateway will eliminate the need for an extra box! The older actiontec 1.1 models still have 1gb ethernet ports, and the wireless radio is capable of being disabled. All I know is, I have a old house, and definitely am thankful I rewired the coax. Because even with a range extender, my smart devices dropped. The newer ones didnt really work much better than the older moca ones. I am a firm believer in not having the same network name broadcast everywhere, so at first it was frustrating w keepin the old ones. With those plume pods, that's what you get. You don't get 2.4 and 5ghz at the same time! (afaik) But you do get an ethernet port at each point. I have the 150mbps internet, quintuple play package. Right now I pay 193 a month with tax, thats for premier with all premium channels, xb3 gateway, main x1 and 3 "access boxes", home phone, xfinity home, and xfinity mobile x2 (yes its billed separately but i included it in the total like 5 bucks). Now that roku and tv mfrs have the stream beta workin fairly well, I will be most likely taking back 2 or 3 of my cable boxes to shave another 20-30 a month off the bill. The issue is, I somehow got lucky and have 12 tuners in my house lol. I have 2 x1's with 6 tuners each, then 2 of the tiny ones. I even tested it and i was able to have 3 tvs streaming and recorded more than 6 shows, so freakin cool. Anywho, great video.Check out reddit.com/r/comcast also if you have the triple play promo, make sure u get your ipad deal. 2018 ipad, 5 bucks a month, or just $120!!!!!
Your xb3 modem looks like mine but mine says Arris TG1682G on the back. Same model?
Why give up ethernet ports?
I had to switch if I wanted the faster upload speeds.
Get a gigabit switch if you need more Ethernet ports.
@@marios3202 was thinking exactly this!
It's still downloading firmware. Plus what is your actual speed tier that's in your plan
We upgraded to the XB6, and lost our 5GHZ options? And now I'm noticing connection issues on my switch and laptop. I could play certain games in handheld mode, but now it lags badly compared to the xb3? This is confusing.
make sure that the power cable provides the same amount of V that makes a difference. also it is just better to buy a separate modem and router if you want better performance. plus you'll save money.
I just got this today and it 4-5x my speeds. Over wifi in the same room I am getting 300mbps download using my Samsung galaxy s8 plus. In kb/s using speed test it is 36,000 download which is crazy for me. I remember dialup hahah so the changes amaze me.
Normally you will get a higher speed on a speed test and as far as my wifi and wired speeds goes I get 135mbs down,12.6 up on my 5ghz band and 70 mbs on the 2.4 band paid for 100 down,11 up Spectrum.
As long as it works for your needs that’s all you need. Thank you for your input and thank you for watching the video. Don’t forget to subscribe.
I think this modem router on its own as a modem is fine but you you really want the best performance youre going to want to get a nighthawk router or something on top of that because it can only handle 1 connection at a time for me before it goes on the fritz and becomes unstable
I actually just ordered Xfinity and have no problems with the XB6 box. My plan is 250 mbps but I get higher speeds over 300 on Moto Z Force 2 and IPad. My Smart TV has absolutely no lag time with CZcams, Netflix Crunchyroll or any other app. My computer runs faster now too. Only gripe I have is the limited HD channels on the TV service and the lack of use from FXNOW and other apps I use on my devices. If I’m paying for the service, I expect to get service.
Robert Cadenas Sounds like the same experience I’ve had. When it works it’s great but sometimes it’s just getting it to work that’s the problem. I’m glad it worked well for you.
This sounds like placebo, the fact that you're claiming your internet speeds made your computer faster is a big red flag.
I had a tech out who was going to put this new one in for the old because of numerous problems, but then said there is only 2 ethernet ports and alot of folks are complaining. So I kept the old with 4 , glad I did!
Plus there are very few web sites and devices aren't capable of 1gig and those sites that are dont want you hitting there sites at that speed, call for a appointment techs(I am one) have and device that will let you see the true speeds you are getting
Good Insight. Thank you for that.
I was just about say the same thing. I have to tell my customers the same thing when I'm installing Comcast. Plus you on wifi. Test it on hardline
D Redman u stupid? Since when do websites decided if they take gigabit WiFi or not. Lmao learn your shit kid
You were on the 5Ghz when you got 299, with a single name ssid it moves you back and forth between the 2.4Ghz and the 5Ghz, your first test on XB6 was in the 2.4 the other time you were on the 5Ghz. Separate your WiFi names and always choose the 5Ghz WiFi one. Also mobile devices top out between 200-400 depending on the device.
AntnyB Capalini thanks
I wonder if this guy ever checked the Wi-Fi networks he was connecting to. You're right about the the 2.4ghz and 5 ghz networks.
@AntnyB Capalini Yup, band steering I'm not a fan of at all.
Band steering , Comcast doesn’t want you downloading videos or movies that aren’t there’s or affiliate of there’s , you will have an problem by design
@Jacob Bleeder band steering directs your devices to the 2.4 or 5GHz bands
documentation.meraki.com/MR/Radio_Settings/Band_Steering_Overview
The device you are using to do a speed test is can limit the network speed reported. Factors like network card or the radio in a mobile device also can reduce the speed reported. Distance from the router as well. The farther away or more walls the slower / weaker the signal. Lastly the band being used. 2.4ghz is slower but better distance. 5ghz is much faster but limited range. We have Xfinity and have never come close to our advertised speeds.
Being a tech, I was watching the video in shock, because a few more things factor into the speed you will get. After the System states your setup, the Modem then needs to be provisioned for the plan. All the setup did was register the modem on the Xfinity's database. After that the modem then is a blank slate able to access the internet through Xfinity's service.(Usually with the min. connection to the network) Now the Fun part starts, the Xfinity site then talks to the modem , looks over the plan and says hey bro this is the plan your boi is signed up for this is what we will send you. You panic'd way to early. That whole interaction between your modem and Xfinity can take on the best case scenario side 15 mins worst case that night when the Xfinity servers reset. I was not gonna touch the fact you was doing speed test with WIFI22 cause that will never yield great or plan results. Most techs, when they set you up allocate a little more bandwidth to your plan, the reason is people who think they are getting over don't complain. So if you have the 250 plan i personally would setup with the range of about 255- 299 that way you see 299 you like dayum i'm setup, no need to complain i am getting more than i am paying for. This is an extremely dumb'd down version of what happens on the back end. But i am curious to see what the speeds looks like the next day.?
Comcast employee here. Some variables that could affect your speeds include whether you are connected via ethernet (hardwired) or wifi, the plan you have, and the capabilities of your device. I have noticed that after new modems are set up, regardless if they are xb6's or xb3's, it can sometimes take a minute for the correct speed to register, which may have been what you were experiencing. Your agent most likely did a router reset as a first troubleshooting step, but you most likely would have been fine without it with a little more time. Also, what speed you will get will HIGHLY depend on what your device is capable of getting. You mentioned having an iPhone X, which is only capable of a max speed of 300 mbps. If you go to the website speedtest.xfinity.com/devicespeeds, you'll see a search tool we've created that helps you find your devices max speed. It's a good practice to know what speeds your devices are capable of so you can decide on the best plan for you.
As a comcast employee, I have a question for you, if I buy one of those xb3 from ebay for example, to use at home, do I have to contact Comcast Customer Service? or it should work after a few minutes of being plugged in? because we all know how helpful Comcast customer service is.
What plan do you use?
in my experience. you are better off either with a comcast approved high end cable modem and a separate access point. Our modem flat out sucks regardless on wireless. 150 down, and only get 20 to 30 wireless of course 2.4 ghz. 5 g isnt much better no matter what you do. plug into it and boom you get it of course as expected. I set it in bridge mode and let my asus AC router handle wireless with much better numbers. 2.4 can get in the ball park of 40 and 50 and 5ghz gets around 90 to 100 however our modem is older and they recently just gave us a speed increase. once the new modem comes will see but im sure ill be sticking with our ac router. 2.4 on the comcast modem im lucky to get 40 down while only 10 feet away from it. and once you go about 30 or 40 it drops to about 20 down. the asus router pretty much holds the same speed even while at 30 to 40 feet away.
Never had any issues with the xb3, got the xb6 and now the internet keeps dropping off on my room upstairs, even had them come out and it still drops off constantly
You need pods
I did this upgrade and while it’s true you can’t get 1gbps even wired lan, it’s so much faster than the old box. On my phone alone I get close to 400 gbps
charles wills yes. In one of my videos wired with the Ethernet I’m getting 900 plus. It’s very close when it works.
Still got the xb3 and the plan says up to 300 but I never get above 70 WiFi
Is there a way to add more Ethernet ports to this new modem . With out going with a router ?
when I got the xb3 I was concerned about either net ports or the lack there of. The guy just handed me a network switch with 5 ports at no charge.
However I should add that I have been getting a dropped connection about every 10 or 15 minutes on my slingbox with an accompanying pop sound and brief lack of audio over the tv.
Can prepaid xfinity customers get the xb6 upgrade aswell?
Only 2 ethernet ports? Could I buy more to have more ports ?
You had good wifi to bedin with compared to mine
I'm getting about 315 Mbs using Speedtest on my iPhone 6s. I get about 473 Mbs on my MacBook Pro. I just upgraded to the XB6 yesterday.
Did you try plugging in an Ethernet cable to your MacBook? If so what did you get?
Im more interested in speed test increases via ethernet cable.
Can we buy the xb3 from Comcast ?? Cause I don’t wanna rent one from them
I get 508 megs down with for the same modem you just added and 18.0 megs up.
I paid for 250mbs and I get 260mbs sometimes 270mbs!!! I have my own modem and my own router, both separate. So yes you can have that speed thru wifi
That’s awesome. Always good to get more than you pay for.
I've hit over 300 for my 250Mbps plan... When I first tested the 5GHz band, it was dreadful. Short range, dropping out, etc... Got a new Asus ROG GL503VD laptop that changed everything! They apparently have been working on and fixing the hardware for the 5GHz band! For the first time in a couple years, I've given the 5GHz band a go again and I'm glad I did! Just needed the right stuff for it to be done right!
"Strix SCAR Edition features the latest 802.11ac 2x2 Wave 2 Wi-Fi standard, with two antennas each for both transmission and reception, for speeds that are up to 1.7Gbps." - Quoted from Asus Product Description!
What kind of camera do you need for xb6
The reason you were getting 70mbps at first is because when you plugged in the new modem it was never activated. Your old modern was still in active status while the new modem was disabled. The agent simply reordered the account and placed your new modem in slot A and put the old modem in slot B making it active. Also iPhones don't get speeds passed 370mb. (I would know I work for the company 4 years now)
You were getting 299 because we provision the modem ~25% more than the speed you pay for. 299 was on the high end for 250 but I see it all the time its higher than normal. But with 250 you should always cap out around 275
The xb3 also has battery backup capability to allow your phones to keep working during a power outage and the xb6 doesn't have it.
SB6 Does have a battery backup
Yeah it does chump
Make sure you change the server, try different ones. I get ~200Mbps on my local Comcast server. Speedtest.net server pulls 460Mbps on my xb6. Over WiFi.
I never rent any of my modems I always buy mine the ones Comcast’s provides are normally hot trash to be honest. I have a ARRIS - SURFboard AC-1750 I’m extremely happy with it goes up to 1 Gigabit also .I also added a backup battery for $10 from off of eBay brand new only thing I wish the battery would power the whole modem during an outage not just the phone jacks I don’t even use the phone it’s just there because the package was cheaper. But yeah hopefully with an firmware update later would maybe fix that. Now as for the Comcast service it’s ok my experience from the past weren’t great only reason I have it now is because it’s the only service in my area for my house I bought but you better believe if Verizon FiOS comes in my area I’m switching back to them . The internet was so much better and faster miss my 950+ upload and 950+ download speeds!
I have both 2.4Ghz and 5Ghz with 2.4 I have over 250+ and with my 5Ghz I get 450+ I also have the upgrade speed
It also matters what area you live in xfinity is also upgrading their areas at least in my area they are. I’m fine with mine since I have 2.4Ghz & 5Ghz speeds to choose from. The 5Ghz I use for my Smart home , TV, alarm, and gaming.
Also another plus is boots up FASTER than xb3 and I hate things that take for ever to reboot xb3 took for ever to reboot at least 5min+ xb6 takes less than a minute
A Good work around (that they many not let you do.) is to plug in a good rouder.
Chris Hendrix I do the same thing I use a good dlink upstairs connected to LAN and the whole house is above 300 everywhere
Other things that affect your speed is noise on your system make sure all your fittings are tight and your exterior fittings are up to date and not black. If your speed are lacking or slow you could have interference or your signal is out of spec. I would call for a tech to make a markethealth check or text "On It" to 266 278.
Its called provisioning not calabration we provision the bootfile to give u the speed tier we say a certain speed but it COULD be higher but it has WAY to many variables on wifi we ALWAYS recommend to do a speed test hardwired
Quality video
I like the status lights on the older unit...None on the new one.
Well I'm a field tech for Xfinity. If u have the 1g service you need the xb6 it has dual band the 2.4 tops off at 80 megs but the 5 gives you faster speeds depending on the device you use it on through wifi. Comcast does not guarantee wifi speed only directly connected. Smart phone will not be able to register the 1000 megs of wifi speed they usually top off at 300-400 megs.
I got as high a 467mbps on 5.0 and only 23mbps on 2.4 with the XB6 so far. I have had it for about 36 hours now.
It has to be hard wire, they don’t guarantee speeds over WiFi. Also the 1GB has to be in your area.
I pay for gb internet and get speeds you want out of it, 970+down and 40+, also it has to do firmware updates call service provider.
what is antenna range of both and lowe limit ae 2 walls 20ft
I switch just for the unlimited internet option. Since I was going over the 970ish GB they offered
Well correct me if I'm wrong but the reason why you're not seeing that much speed when you do a Speedtest with your phone is because your phone can only handle so much speed whereas a computer can handle much much more than a phone
No. When you test the speeds your getting threw your phone that’s an accurate reading for the speeds your getting threw your phone. If the speed increases and you test again threw your phone it’s still going to increase on your phone. To test and see if the speed got faster it doesn’t matter what your testing with as long as you stay consistent with the device your using to test.
I had to delete my first comment because you answered my question in the next video that you did about this speed test in April. Plus I subscribed to you just now. I am getting this one I think. Either this Thursday or Friday.
Try your test on the 5ghz network please
Exactly
Love Films he is doing that later, that is why he get 270 but he doesn’t know the difference on this video between 2.4 and 5GHz. It’s hurts me as a tech.
He doesn’t know what he talking about.
I think a lot of people are uninformed. There is a difference between (Mb-megabits) & (MB-megabytes) the reason I State this is because some of the ISPs intentionally misinform people. When you have the "Gig" plan "Gig" is referring to megabits. Big difference between megabits and megabytes. I will also note that having the "gig" plan is very nice, the speeds are nice to have but definitely not necessary. I find that 400Mbps is more than enough for gaming at least for now until technology advances with the new gen consoles. I mean who needs gig Wi-Fi speeds when most people have unlimited data plans on their phone? Unless you are a gamer I definitely do not see any reason at all to pay extra to have the gig speeds. It's more than double what you really need. I'm just being honest.
The most accurate way to measure your connection speed is to use either a laptop or a desktop computer then connect it to your router using the category 6 or 6a Ethernet cable plugged to one of the 2 Ethernet ports at the back. Wireless connection is not that accurate and may show lower speed than what you are actually subscribed to.
That might make you feel all warm and fuzzy inside but it's irrelevant if you don't connect that way normally. Test it how you use it because most won't hardwire every device, especially phones or electronics at the opposite end of the house.
By volume, the new one is actually bigger, but there is something wrong with your setup. I have the stupid xB6 (it is too hot for my liking) and I have about 240/12 Mpps down/up on a 200 Mbps plan.