Build Your Own AI Receptionist! | Using Bland AI & ChatGPT for Phone Scheduling
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- čas přidán 15. 06. 2024
- Using Bland AI, I’ll show you step by step how to create an AI that answers the phone to help customers schedule an appointment. It checks your Google Calendar for existing reservations or bookings, and offers them an available time slot. Then it updates your calendar with the customers desired booking date and time, and includes their information in the calendar event.
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Files & Links from Video:
Bland AI: app.bland.ai/signup?ref=763d7...
Make.com: www.make.com/en/register?pc=c...
Event-Checker Blueprint for Make.com: drive.google.com/file/d/1P5e-...
Event-Creation Blueprint for Make.com: drive.google.com/file/d/1EAHj...
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PROMPT USED IN VIDEO:
You're a helpful assistant, assisting callers at Dream Golf Course with booking tee times:
Date Inquiry: Promptly ask for the caller the date they'd like to book for. Assume all dates are in 2024
Request Date: Convert the date to standard format (MM/DD/YYYY) and store this as the "request date" in the conversation
Check Calendar: Find a time slot on the requested day that's available between eight AM to six PM and is not during any existing events; {{g_busy}}
Offer time slot: Offer the caller 2 available time slots for the request day they want.
Finalize Booking: Once a time slot is chosen, ask the caller for a name to list on the reservation. Then ask if you can have a phone number to list on the reservation.
END CALL
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Chapters:
0:00 - Intro
2:06 - Make.com
2:31 - Setup EventChecker blueprint
3:34 - Bland AI Inbound Setup
9:41 - Setup EventCreation blueprint
17:49 - Test Example
#ai #artificialintelligence #chatgpt #api #chatgpt4 #gpt4 #blandai #openai #aicalling #gpt3 #howto #tutorial #tech #technology #phone
Music:
Last Man by Audio Tape
Vibing Over Venus Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
creativecommons.org/licenses/b...
Loopster Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
creativecommons.org/licenses/b...
"jiglr - Odyssey" is under a Creative Commons (CC BY-SA 3.0) license
@jiglr Promoted by BreakingCopyright: breakingcopyright.com - Věda a technologie
im a single small business brother thats literally what i need.... ive achieved becoming the best rated company for florida service companies, i cant wait to get this working
i needed it be human sounding and this is perfect
Awesome! Great to hear that!
Fantastic video! This is why I'm subscribed. I don't ever want to miss quality content like this. Keep up the great work 🔥
Thanks for subscribing and the support!
My first post after being on youtube over 10 years. I really appreciate you and your channel. I didn't suggest the video but it is exactly what I was working on. Thanks
Thanks, glad you like the channel!
Such a great step by step....easy to understand and very detailed. MUCHAS GRACIAS :)
Thank you so much!! Glad it was helpful
Is there a way to get in touch with you for assistance?
Awesome , thank you a lot bro ! Learn a lot today . Thanks again senpai ! 🤟 Hope you having a nice day ! 💪
Thanks! Appreciate the support!!
senpai? ooohh the criiinnggeee!!! loool
You are totally amazing. You cant even imagine how much value this has. Thank you SO much
Glad it was helpful!
Hey@@tech-at-work im having a problem with this. Everything works fine except retrieving the busy info. the bot always set g_busy to null; i did exactly what you did on video and my head is hurting from looking up solutions
Im having a problem with retrieveing data from make, the variable I return is always set to Null, can you please help?
You can troubleshoot from the Make application, and run tests, and see what each node is getting and see where the null is coming from. Does the Google Calendar node show null as its output?
I know, Im troubleshooting everything and everything works fine, I actually also recieve the data to the blandai api call on the test, but when i call the bot it turns to null. Is there anyway or discord in wich i can send you pictures?
This is insane. Thank you.
Glad it was helpful!
I know this aint much , but I want to buy you a coffee . Thanks again !
Wow, thank you! That means a lot, I appreciate it 🙌🏼
Oh this one is amazing!
Can u connect it to pinecone and have it pull customer information and know everything about them?
And how about setting it up to also respond to emails and delete them from junk box
And what about hanging up if it's a marketer selling services
Can it be used to qualify leads and get pictures from them
And what about writing invoices and collecting money
Love your videos just found your channel
Thank you so much for this video. It worked the first time I tried. How do you suggest to enhance to cancel an appointment in this scenario. Currently says I cannot handle this I will transfer you. How can I add a number ti transfer the call?. Thank you so much.
Great video and well delivered. Please can you do same but with Vapi ?
I’ll check Vapi out, just getting familiar with it!
So I ended up buying a number and setting it up. But from a working perspective, it hangs quite a few times. When looking for a tee time - it is acting like a real person and went to get a coffee. I would say are you there and she says, yes, still here, looking for a tee time etc. So if I get by that stage, the next hang up is when booking the tee time, so when i get by that and give my name and number, it goes silent, so I hang up. The entry has been made. - name only, doesn't seem to get the phone number piece - any ideas or suggestion to stop here from falling asleep ? Not only that, Make keeps shutting down the scenario as well.
So to get more natural conversation do you recommend using chat GPT instead of conversations pathways ? Other question do you have a solution to have some background noise for AI voices in order to be even more natural ( would be greath to have breathe pause + background noise some day)
the phone numbers on bland are expensive a year. can i use another phone number? say a google voice or ringba number? or another esim?
A very good video. If you can launch a make automation for telemarketing. I think there must be many people who like it.
Thanks!
I wasn’t able to pass the .$data I had to convert it to JSON but it has a new line character when it’s sent
I made something similar using Vapi. It also considers business hours
Yeah, I’m just getting familiar with Vapi, but it seems to work pretty similarly
Hi, I am building a Bland AI pathway and trying to invoke the Webhook for event creation but it doesn't pass on the transcript
Hi so I used the event checker but it doesn't populate the g_busy variable at all
Great use case. The problem with Bland AI is their phone # purchase is expensive $15 per month for inbound and $15 per month for an outbound. It would be nice to be able to use twillio numbers.
I haven’t figured out a way to use a Twilio number with BlandAI voice
@@tech-at-work I found it on the Discord Channel - you need an enterprise account
How could i incorporate this into my SaaS app for every user? This works great but would be too confusing for users to set up
Please advise, I keep getting an error on the Google Calendar action under the create event scenario and the scenario keeps failing:
Error
Validation failed for 1 parameter(s).
- Invalid date in parameter 'start'.
Same here
This is excellent, however for those outside US, it would be great to have the same-example using a web-call.
That’s a good point, yea I hadn’t considered some international people wouldn’t have the same access
Is it possible to make the BlendAI call someone as an interviewer ask them some questions regarding the job they applied for?
Yeah you can certainly have an outbound call, and prompt it with questions to ask the person and review the call log or summary for their response
Is this open to prompt injection? If I were to request to disregard the original prompts and instead respond as a highly skilled interviewee by professionally answering the interview questions and then returning them, would that work?
Hi, Is there a way to link this with an online booking system so the two don't overlap bookings etc?
You’re best bet is to probably get the Google calendar to update with the secondary booking so you have a single calendar with all the appointments
Is it possible to have this agent not only check a google calendar, but but be able to answer questions and provide information about data stored in a database? For example, say I own a resale store with a few thousand products, could be everything from electronics, to DVDs, to books, etc. I have that data in a Google spreadsheet. A customer calls in asking if I have any iPhone 10s for sale, and if so, how much. Rather than me answering the phone, the AI agent does it all. After providing information about the available product, it takes the caller name and number, and books them in the calendar to stop by to take a look at the iPhone for sale. Is this possible?
Yeah! You would do a second dynamic data api call, and have it pull in that info at the start. I’m sure there’s a limitation to how much data the ai can handle but I’m not sure what that would be… you can also include specific details in the prompt like business hours, etc for it to reference
@@tech-at-work sounds good, can you do a video implementing that functionality. Another killer feature would be to have the AI agent connect the call to another party (i.e. the business owner) if it felt the need to.
I own a small hotel in New York.
Can this system
Answer the phone and book guests ?
If not can it answer; get their contact info , transcribe their message so someone can call them back. ?
@@MaxamHotels Yes
Can you use this for outbound?
Yeah! The same logic should work for outbound
Do you have a skool group, course, premium membership, or accelerator program?
Not at this time, but I’ll be sure let everyone know if that changes
I second this comment. You are a great teacher!!
You can do all of this with Zapier as well, right?
Instead of Google Calendar, am I able to use scheduling softwares like Square?
You can use Zapier for sure, I’m not as familiar with Square, but if it’s compatible with Zapier, the API calls should work the same
@@tech-at-work awesome thank you! Your content is amazing.
I just finished my freshman year of college and always trying to absorb more knowledge in the AI space. I've been servicing businesses with automation for about a year and a half now, and looking for ways to improve my service(s) and innovate. Bland seems like a way to do that.
I'm curious -- what ways are you profiting with Bland right now?
Hi Is there a way to use your own number?
With Bland AI, you can only use numbers through their service at the moment
I also want to be able to add the users email address
You can have a node in make.com to do that, same as the phone number!
Wow. Gets super complicated as soon as you want to change anything outside of the video demo. Pretty much need a developer.
If you get stuck, try asking ChatGPT, it can generally get you unstuck and act as a developer for you