Build Your Own AI Receptionist! | Using Bland AI & ChatGPT for Phone Scheduling

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  • čas přidán 14. 06. 2024
  • Using Bland AI, I’ll show you step by step how to create an AI that answers the phone to help customers schedule an appointment. It checks your Google Calendar for existing reservations or bookings, and offers them an available time slot. Then it updates your calendar with the customers desired booking date and time, and includes their information in the calendar event.
    *****************************
    Files & Links from Video:
    Bland AI: app.bland.ai/signup?ref=763d7...
    Make.com: www.make.com/en/register?pc=c...
    Event-Checker Blueprint for Make.com: drive.google.com/file/d/1P5e-...
    Event-Creation Blueprint for Make.com: drive.google.com/file/d/1EAHj...
    *****************************
    PROMPT USED IN VIDEO:
    You're a helpful assistant, assisting callers at Dream Golf Course with booking tee times:
    Date Inquiry: Promptly ask for the caller the date they'd like to book for. Assume all dates are in 2024
    Request Date: Convert the date to standard format (MM/DD/YYYY) and store this as the "request date" in the conversation
    Check Calendar: Find a time slot on the requested day that's available between eight AM to six PM and is not during any existing events; {{g_busy}}
    Offer time slot: Offer the caller 2 available time slots for the request day they want.
    Finalize Booking: Once a time slot is chosen, ask the caller for a name to list on the reservation. Then ask if you can have a phone number to list on the reservation.
    END CALL
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    Chapters:
    0:00 - Intro
    2:06 - Make.com
    2:31 - Setup EventChecker blueprint
    3:34 - Bland AI Inbound Setup
    9:41 - Setup EventCreation blueprint
    17:49 - Test Example
    #ai #artificialintelligence #chatgpt #api #chatgpt4 #gpt4 #blandai #openai #aicalling #gpt3 #howto #tutorial #tech #technology #phone
    Music:
    Last Man by Audio Tape
    Vibing Over Venus Kevin MacLeod (incompetech.com)
    Licensed under Creative Commons: By Attribution 3.0 License
    creativecommons.org/licenses/b...
    Loopster Kevin MacLeod (incompetech.com)
    Licensed under Creative Commons: By Attribution 3.0 License
    creativecommons.org/licenses/b...
    "jiglr - Odyssey" is under a Creative Commons (CC BY-SA 3.0) license
    @jiglr Promoted by BreakingCopyright: breakingcopyright.com
  • Věda a technologie

Komentáře • 71

  • @PortableGeneratorServices
    @PortableGeneratorServices Před měsícem +5

    im a single small business brother thats literally what i need.... ive achieved becoming the best rated company for florida service companies, i cant wait to get this working
    i needed it be human sounding and this is perfect

  • @ChessDon
    @ChessDon Před měsícem +2

    Fantastic video! This is why I'm subscribed. I don't ever want to miss quality content like this. Keep up the great work 🔥

    • @tech-at-work
      @tech-at-work  Před měsícem

      Thanks for subscribing and the support!

  • @steventhomas7283
    @steventhomas7283 Před měsícem +2

    My first post after being on youtube over 10 years. I really appreciate you and your channel. I didn't suggest the video but it is exactly what I was working on. Thanks

  • @robertsoncarrilloz.4334
    @robertsoncarrilloz.4334 Před měsícem +2

    Such a great step by step....easy to understand and very detailed. MUCHAS GRACIAS :)

  • @williamkaizen4479
    @williamkaizen4479 Před měsícem +1

    Awesome , thank you a lot bro ! Learn a lot today . Thanks again senpai ! 🤟 Hope you having a nice day ! 💪

  • @brunogomez4628
    @brunogomez4628 Před měsícem +1

    You are totally amazing. You cant even imagine how much value this has. Thank you SO much

    • @tech-at-work
      @tech-at-work  Před měsícem

      Glad it was helpful!

    • @brunogomez4628
      @brunogomez4628 Před měsícem

      Hey@@tech-at-work im having a problem with this. Everything works fine except retrieving the busy info. the bot always set g_busy to null; i did exactly what you did on video and my head is hurting from looking up solutions

    • @brunogomez4628
      @brunogomez4628 Před měsícem

      Im having a problem with retrieveing data from make, the variable I return is always set to Null, can you please help?

    • @tech-at-work
      @tech-at-work  Před měsícem

      You can troubleshoot from the Make application, and run tests, and see what each node is getting and see where the null is coming from. Does the Google Calendar node show null as its output?

    • @brunogomez4628
      @brunogomez4628 Před měsícem

      I know, Im troubleshooting everything and everything works fine, I actually also recieve the data to the blandai api call on the test, but when i call the bot it turns to null. Is there anyway or discord in wich i can send you pictures?

  • @DemonHunterr7
    @DemonHunterr7 Před měsícem +1

    This is insane. Thank you.

  • @williamkaizen4479
    @williamkaizen4479 Před měsícem +3

    I know this aint much , but I want to buy you a coffee . Thanks again !

    • @tech-at-work
      @tech-at-work  Před měsícem +1

      Wow, thank you! That means a lot, I appreciate it 🙌🏼

  • @Kevinsmithns
    @Kevinsmithns Před měsícem +1

    Oh this one is amazing!
    Can u connect it to pinecone and have it pull customer information and know everything about them?
    And how about setting it up to also respond to emails and delete them from junk box
    And what about hanging up if it's a marketer selling services
    Can it be used to qualify leads and get pictures from them
    And what about writing invoices and collecting money
    Love your videos just found your channel

  • @oscars99
    @oscars99 Před 12 dny

    Thank you so much for this video. It worked the first time I tried. How do you suggest to enhance to cancel an appointment in this scenario. Currently says I cannot handle this I will transfer you. How can I add a number ti transfer the call?. Thank you so much.

  • @frankbazuaye4747
    @frankbazuaye4747 Před měsícem +1

    Great video and well delivered. Please can you do same but with Vapi ?

    • @tech-at-work
      @tech-at-work  Před 25 dny +2

      I’ll check Vapi out, just getting familiar with it!

  • @iainhmunro
    @iainhmunro Před měsícem

    So I ended up buying a number and setting it up. But from a working perspective, it hangs quite a few times. When looking for a tee time - it is acting like a real person and went to get a coffee. I would say are you there and she says, yes, still here, looking for a tee time etc. So if I get by that stage, the next hang up is when booking the tee time, so when i get by that and give my name and number, it goes silent, so I hang up. The entry has been made. - name only, doesn't seem to get the phone number piece - any ideas or suggestion to stop here from falling asleep ? Not only that, Make keeps shutting down the scenario as well.

  • @lefriccestchic3012
    @lefriccestchic3012 Před 3 dny

    So to get more natural conversation do you recommend using chat GPT instead of conversations pathways ? Other question do you have a solution to have some background noise for AI voices in order to be even more natural ( would be greath to have breathe pause + background noise some day)

  • @iartglass
    @iartglass Před 16 dny +1

    A very good video. If you can launch a make automation for telemarketing. I think there must be many people who like it.

  • @LimaConnect-iu6ur
    @LimaConnect-iu6ur Před měsícem

    the phone numbers on bland are expensive a year. can i use another phone number? say a google voice or ringba number? or another esim?

  • @yunga7530
    @yunga7530 Před 14 dny

    I wasn’t able to pass the .$data I had to convert it to JSON but it has a new line character when it’s sent

  • @sanava_ai
    @sanava_ai Před měsícem

    I made something similar using Vapi. It also considers business hours

    • @tech-at-work
      @tech-at-work  Před měsícem

      Yeah, I’m just getting familiar with Vapi, but it seems to work pretty similarly

  • @yunga7530
    @yunga7530 Před 14 dny

    Hi, I am building a Bland AI pathway and trying to invoke the Webhook for event creation but it doesn't pass on the transcript

  • @yunga7530
    @yunga7530 Před 14 dny

    Hi so I used the event checker but it doesn't populate the g_busy variable at all

  • @iainhmunro
    @iainhmunro Před měsícem +1

    Great use case. The problem with Bland AI is their phone # purchase is expensive $15 per month for inbound and $15 per month for an outbound. It would be nice to be able to use twillio numbers.

    • @tech-at-work
      @tech-at-work  Před měsícem

      I haven’t figured out a way to use a Twilio number with BlandAI voice

    • @iainhmunro
      @iainhmunro Před měsícem

      @@tech-at-work I found it on the Discord Channel - you need an enterprise account

  • @ryoung0108
    @ryoung0108 Před 12 dny

    How could i incorporate this into my SaaS app for every user? This works great but would be too confusing for users to set up

  • @satinderps
    @satinderps Před měsícem +1

    Please advise, I keep getting an error on the Google Calendar action under the create event scenario and the scenario keeps failing:
    Error
    Validation failed for 1 parameter(s).
    - Invalid date in parameter 'start'.

  • @DakshSharma
    @DakshSharma Před měsícem

    This is excellent, however for those outside US, it would be great to have the same-example using a web-call.

    • @tech-at-work
      @tech-at-work  Před měsícem

      That’s a good point, yea I hadn’t considered some international people wouldn’t have the same access

  • @shaukatali9942
    @shaukatali9942 Před 29 dny +1

    Is it possible to make the BlendAI call someone as an interviewer ask them some questions regarding the job they applied for?

    • @tech-at-work
      @tech-at-work  Před 25 dny

      Yeah you can certainly have an outbound call, and prompt it with questions to ask the person and review the call log or summary for their response

    • @redkrakatao
      @redkrakatao Před 18 dny

      Is this open to prompt injection? If I were to request to disregard the original prompts and instead respond as a highly skilled interviewee by professionally answering the interview questions and then returning them, would that work?

  • @tpape6945
    @tpape6945 Před 3 dny

    Hi, Is there a way to link this with an online booking system so the two don't overlap bookings etc?

    • @tech-at-work
      @tech-at-work  Před 3 dny

      You’re best bet is to probably get the Google calendar to update with the secondary booking so you have a single calendar with all the appointments

  • @wordpressobsessed9067
    @wordpressobsessed9067 Před měsícem +2

    Is it possible to have this agent not only check a google calendar, but but be able to answer questions and provide information about data stored in a database? For example, say I own a resale store with a few thousand products, could be everything from electronics, to DVDs, to books, etc. I have that data in a Google spreadsheet. A customer calls in asking if I have any iPhone 10s for sale, and if so, how much. Rather than me answering the phone, the AI agent does it all. After providing information about the available product, it takes the caller name and number, and books them in the calendar to stop by to take a look at the iPhone for sale. Is this possible?

    • @tech-at-work
      @tech-at-work  Před měsícem

      Yeah! You would do a second dynamic data api call, and have it pull in that info at the start. I’m sure there’s a limitation to how much data the ai can handle but I’m not sure what that would be… you can also include specific details in the prompt like business hours, etc for it to reference

    • @wordpressobsessed9067
      @wordpressobsessed9067 Před měsícem

      @@tech-at-work sounds good, can you do a video implementing that functionality. Another killer feature would be to have the AI agent connect the call to another party (i.e. the business owner) if it felt the need to.

    • @MaxamHotels
      @MaxamHotels Před měsícem

      I own a small hotel in New York.
      Can this system
      Answer the phone and book guests ?
      If not can it answer; get their contact info , transcribe their message so someone can call them back. ?

    • @rpsingh18
      @rpsingh18 Před měsícem

      @@MaxamHotels Yes

  • @monadey7375
    @monadey7375 Před 25 dny +1

    Can you use this for outbound?

    • @tech-at-work
      @tech-at-work  Před 25 dny

      Yeah! The same logic should work for outbound

  • @anil.bharrat
    @anil.bharrat Před měsícem

    Do you have a skool group, course, premium membership, or accelerator program?

    • @tech-at-work
      @tech-at-work  Před měsícem

      Not at this time, but I’ll be sure let everyone know if that changes

    • @marissaaldridge7853
      @marissaaldridge7853 Před 26 dny

      I second this comment. You are a great teacher!!

  • @masonjohnston1506
    @masonjohnston1506 Před 19 dny

    You can do all of this with Zapier as well, right?

    • @masonjohnston1506
      @masonjohnston1506 Před 19 dny

      Instead of Google Calendar, am I able to use scheduling softwares like Square?

    • @tech-at-work
      @tech-at-work  Před 19 dny +1

      You can use Zapier for sure, I’m not as familiar with Square, but if it’s compatible with Zapier, the API calls should work the same

    • @masonjohnston1506
      @masonjohnston1506 Před 19 dny

      @@tech-at-work awesome thank you! Your content is amazing.
      I just finished my freshman year of college and always trying to absorb more knowledge in the AI space. I've been servicing businesses with automation for about a year and a half now, and looking for ways to improve my service(s) and innovate. Bland seems like a way to do that.
      I'm curious -- what ways are you profiting with Bland right now?

  • @FaithfulStreaming
    @FaithfulStreaming Před 8 dny

    Hi Is there a way to use your own number?

    • @tech-at-work
      @tech-at-work  Před 8 dny +1

      With Bland AI, you can only use numbers through their service at the moment

  • @yunga7530
    @yunga7530 Před 15 dny

    I also want to be able to add the users email address

    • @tech-at-work
      @tech-at-work  Před 14 dny

      You can have a node in make.com to do that, same as the phone number!

  • @Tetianaoutdoors
    @Tetianaoutdoors Před 22 dny

    Wow. Gets super complicated as soon as you want to change anything outside of the video demo. Pretty much need a developer.

    • @tech-at-work
      @tech-at-work  Před 22 dny +1

      If you get stuck, try asking ChatGPT, it can generally get you unstuck and act as a developer for you