Master Class: The Service Revolution & Its Implications for Strategy

[@trubadurleduc4468]

Great work Dr. Wirtz, I have suggested students to study your videos in a course on service marketing, Best Regards Michael Le Duc, Mälardalen University, Sweden

[@ProfessorJochenWirtz]

Dear Michael, thank you, I am delighted the videos resonate so well with you! Do stay in touch! Jochen

[@user-bw4tu1qm2m]

Thank you for sharing this Dr. Wirth. I’m researching service robots and there is still so little out there, but it’s moving so fast. Everything you are saying makes so much sense. It’s an exciting time!

[@ProfessorJochenWirtz]

Thank you, I am happy this master class resonates with you and makes sense :)