BrickSide Chat Podcast - Ep. 4: Caring For Your Customers
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- čas přidán 8. 12. 2022
- BSCP 004 Video Master
Welcome to episode four or The BrickSide Chat Podcast where Evan and Paul talk about how they deal with customer service issues and their perspectives - both personal and as the business - on how to deal with customers and go the extra mile to turn a potentially bad experience, from the customers perspective, into a positive one and make that customer a customer for life!
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Having a business partner is extremely beneficial. You are doing a mastermind and really going into an idea of change. Should I do it or not? Ur taking the positive and negative sides of a change and look, which side is bigger. Love it, keep on going. Changeembracing is the most important skill as an entrepreneur, for me
This was a great video. Good advice people can use for their Etsy or Ebay store, etc. I like to say Customer service is the most important thing for my Etsy store.
Totally agree! The customers are the reason we are in business. If we upset them, we have a problem... Thanks for watching Steve!
Essentially, keep it professional, and give buyers the benefit of the doubt. And there are often opportunities to (politely) educate the customer, especially with new buyers. If you have an email get marked as read, but can't respond right away, flag it and mark it unread again. Or create a folder "needs response".
I am a bit behind on watching these! Good things to cover, for sure. Thanks for your insights! I have done similar as well, and yes, I have had some mistakes already! I have even gotten another order from one person, as I was going to be shipping to them already, so that was a plus. (It was just a missing part, so not a situation of a quality issue of anything sent.)
Not as behind as I am 😅 Enjoying the BrickSide Chats though, now that I'm finally catching up.
Great video. Curious to how the orange pieces ended up looking
Hi Vballbob! When we got the parts back, we decided they were still fine to sell. Honestly they were in good condition for used parts, so we believe our customer did not have the proper understanding of the condition that used parts would be in. Thanks for watching and following along!
I had an issue with an NSS alert for an order thst was delivered according to tracking. Still waiting on that being removed. It was a single torso and I gave thrm full refund and sent multiple emails to them. Haven't received any replies to emails. Still waiting for it to be removed. The NSS was placed without any notification from customer.
Sometimes BrickLink is a little slow (and by a little I mean VERY slow) at returning emails and dealing with customer support issues. Assuming you provide not only proof of delivery, but also a full refund, they will remove the NSS. Just takes some time.
Do you need to pay sale tax on Lego if you part out and resell?
I want to start by saying we cannot give legal advice, but from our understanding if you are a registered business and are charging the customers who buy from you sales tax, then you are technically tax exempt for inventory you are purchasing because the customer will later be charged sales tax on those pieces in your store. However, please check with your local laws and potentially consult a lawyer to better understand how sales tax works with resellers like ourselves. Thanks for watching Kai!
@@JustABrickInTheBucket Thanks for your reply, so all the Legos you purchased were not charged with sales tax, right?
@@kaihuang7282 Most of them yes. No sales tax. But for a while we did not know we were exempt.
@@JustABrickInTheBucket thanks for the answer, have a nice day
I have had buyers place invoices and not pay for a week. No response to emails. A few hours after filing a NPB they pay for the order. It's a little frustrating.
Can't say we've ever had that. Sometimes people do like to keep adding onto their orders throughout the week though. That sometimes is a little annoying, but they always pay when they're done adding onto it.
When you say you don't advertise, I feel like that's not true since you post youtube videos and talk about your store. It may not cost anything to get customers but having this channel certainly helps a little
In reality with bricklink its a lot about price as the searching system provides the best prices. I think with bricklink the customer service could make an existing customer to come back. I doubt the channel would do too much until you had 10's thousands of subscribers. I watch the content because it is interesting to me although I'm in Australia I doubt it would be a factor for me to go to the store to buy.
but they did say that