ALL EXAGGERATIONS!!! I’m still currently here and have been here for a week with my whole family of 6 people including 4 kids! It was such a lovely time! The food is amazing! Such a great variety and even some special Asian and Arabic buffets! The animation/ entertainment team is so kind and truly fun for the kids! The staff is so kind and helpful whenever you need them! I have absolutely NO COMPLAINS!! Excellent experience! This video just shows how sad some people truly are, instead of enjoying their vacation… filming videos disrupting people’s privacy and damaging the reputation of an incredible hotel! 100% RECOMMEND
We're here now and it's beautiful. I have 2 children so booked a suite so we had 2 interconnected rooms - is just perfect and we have a sofa. I'd definitely recommend it and I work in events and stay in 5 star plus hotels regularly and wouldn't hesitate to come back.
No grown man can honestly be on here making comments like that does your mum know your on here? A bit of criticism really ? The internet isn’t new if you are an adult you know that’s not what the internet is for.
Feel so sorry for the children. Such a negative Dad. Spoiling the whole vacation from beginning to end. Been here for a week. We all (11 persons) are very satisfied. A lot of the things he choose to catch on camera is a joke! "Few hangers for clothes". Omg really?? A real complainer guy.
I agree, this guy just points out the tiny little things that people cant help like the mess on a public floor like cmon there not gonna vacuum the place every 20 mins are they
Wer nur das Schlechte sucht, wird auch etwas finden. Wie kann man nur so negativ eingestellt sein und alles mies machen, unerklärlich für uns. Wir waren im Dezember 2022 in diesem Hotel und es war ein wunderschöner Aufenthalt!!!!! Das Hotel ist klasse und La Palma ist wunderschön.
I only took photos and videos of what it was if this is your idea of a 5 star hotel then that is great for you and I am glad your enjoyed it and your more used to these sort of living conditions
Honestly only thing making me reluctant was the bedsheets not being changed and the food not covered however aslong as the bedsheets are fresh once i arrive i dont mind, also was the issue with the pool being unclean resolved after you told them or did they clean it automatically?
Thankyou so much for sharing your experiences!! We wanted to go there so much and we almost booked but now definitely not anymore!!! 😊 thanks for saving my money. It's pitty that it so bad.. can't understand people recommend this hotel! Can u recommend something on the island like other recommendation? Greats from Belgium ✌️
we've literally just booked to go here next month, this is devastating to see. They make it look so good on the booking sites, did you get any compensation? Shocking that this is what they label Platinum at TUI
Hi Oh Olivia I am sorry I have made you worry. We got back a week ago so not had even a reply to my complaint yet. We went as a family of 4. Check the trip advisor as some single couples have said it’s amazing everyone has an idea of what they find acceptable. The island is amazing we ended up getting a car and ate out most days and was lovely a very for 2 weeks is about £300 and can see some amazing things it’s just the hotel is shocking I spent 2 days in bed when we got home due to the cleanliness ☺️ honestly just go and enjoy it and worry about it when you get home it’s better that being at work
Es una pena por tu mala experiencia.. Yo lo considero uno de los mejores hotel q he visitado,divertido..todo muy limpio..Puede q la por la ceniza del volcán y la gente hospedada le superó pero ahora mismo creo q sigue siendo impecable
Shocking, the food situation made me feel sick. Thank you so much for posting this video, I was going to boo this hotel but most certainly will not be now. I appreciate videos like this.
Not a food is a problem but english clever chop, who wants free holiday. People like author of this vidoe should stay home and eat only fish&chips. It is menthal
I am sure it will be lovely some part of the hotel are adult only and I think you do get better treatment in that part and without children your needs will differ. Good luck and have a nice time away not at work
Being positive I am sure you will have a lovely time Try to book a car as it’s amazing outside of the hotel but do please be careful of the food I’ve been back 10 days and I have only just started to feel well. And the cut on my daughters foot has only just healed from the broken tiles but I am sure it will be better and you will have some nice weather
You are wrong mate I been last year, you are looking for negatives. They working hard after pandemic, volcano and wii gonna go again in 2023 love the place they deserve more respect. 👊
What am I wrong about it is a video of factual photos not opinions if flies on your food and drinks spilt and left on the floor are your think book away
I’ve booked to go and at first I was sighing at certain things but those flies on the food make it a 0/10. Will be filming the flies and demand a refund
All these places are hit n miss standards are Low..Best do BnB..and Eat Out...all that food...and it's Not Fresh..I feel sick....you want Food Cooked to Order not Buffet Slop..🌴🌴🎄🎄
Buffets are not wise ..germ magnets.. I would not choose Hotel that does meals this way.(..only Breakfast is OK.).Hot meals with meat and fish...No...if not Piping Hot and served straight away .its dodgy..same with rices n salads. 🎄🎄
Good warning ! not to go. like the part of 'tiny sectioned off resteaurent' after paying all inclusive prob expecting tourist to pay again for al la carte . these places will lose all their cutomers people will not go back. hotels stop trying to con customers. pool looked disgusting.
@@nathan-sb3tp read your own reply before posting, what even was that nonsense you put 😂 at least I don't cower behind a camera "DoEs ThIs LoOk LiKe BoLoGnEsE SaUcE" joke of a man you are pal
@@nathan-sb3tp you could sue them for unhygiene. You probably won´t win, but you would still make your point and do something nice for all the other guests later. Good luck with that xD
ALL EXAGGERATIONS!!! I’m still currently here and have been here for a week with my whole family of 6 people including 4 kids! It was such a lovely time! The food is amazing! Such a great variety and even some special Asian and Arabic buffets! The animation/ entertainment team is so kind and truly fun for the kids! The staff is so kind and helpful whenever you need them! I have absolutely NO COMPLAINS!! Excellent experience! This video just shows how sad some people truly are, instead of enjoying their vacation… filming videos disrupting people’s privacy and damaging the reputation of an incredible hotel! 100% RECOMMEND
If you look you will see it was filmed nearly a year ago and if you think what is in the video is worthy of a 5 star hotel you need to your head shook enjoy your holiday
@@nathan-sb3tp what a negative person you are, like people are enjoying it. Why the fk would try to demolish that? We went there several times. Mayby you just had some bad luck mate
ALL EXAGGERATIONS!!! I’m still currently here and have been here for a week with my whole family of 6 people including 4 kids! It was such a lovely time! The food is amazing! Such a great variety and even some special Asian and Arabic buffets! The animation/ entertainment team is so kind and truly fun for the kids! The staff is so kind and helpful whenever you need them! I have absolutely NO COMPLAINS!! Excellent experience! This video just shows how sad some people truly are, instead of enjoying their vacation… filming videos disrupting people’s privacy and damaging the reputation of an incredible hotel! 100% RECOMMEND
We're here now and it's beautiful. I have 2 children so booked a suite so we had 2 interconnected rooms - is just perfect and we have a sofa. I'd definitely recommend it and I work in events and stay in 5 star plus hotels regularly and wouldn't hesitate to come back.
Not being funny the state you have your room in !?
You obviously don’t have children you keyboard hard man Brian
@@nathan-sb3tp actually had 2 children there ,I was only being factual, don't put things on social media if you don't like a bit of criticism
No grown man can honestly be on here making comments like that does your mum know your on here? A bit of criticism really ? The internet isn’t new if you are an adult you know that’s not what the internet is for.
Feel so sorry for the children. Such a negative Dad. Spoiling the whole vacation from beginning to end. Been here for a week. We all (11 persons) are very satisfied. A lot of the things he choose to catch on camera is a joke! "Few hangers for clothes". Omg really?? A real complainer guy.
What’s negative you keyboard hard man it’s photos and factual if this is your idea of a 4 star hotel dread to think what you live like
I agree, this guy just points out the tiny little things that people cant help like the mess on a public floor like cmon there not gonna vacuum the place every 20 mins are they
Wer nur das Schlechte sucht, wird auch etwas finden. Wie kann man nur so negativ eingestellt sein und alles mies machen, unerklärlich für uns. Wir waren im Dezember 2022 in diesem Hotel und es war ein wunderschöner Aufenthalt!!!!! Das Hotel ist klasse und La Palma ist wunderschön.
I only took photos and videos of what it was if this is your idea of a 5 star hotel then that is great for you and I am glad your enjoyed it and your more used to these sort of living conditions
Honestly only thing making me reluctant was the bedsheets not being changed and the food not covered however aslong as the bedsheets are fresh once i arrive i dont mind, also was the issue with the pool being unclean resolved after you told them or did they clean it automatically?
Fantastic video. I was going to book for February 2024. Will not be booking now. Thanks 👍
Thanks for this mate. I had the same experience in Morocco last year & this has saved me so much stress.
😂
Thankyou so much for sharing your experiences!!
We wanted to go there so much and we almost booked but now definitely not anymore!!! 😊 thanks for saving my money. It's pitty that it so bad.. can't understand people recommend this hotel! Can u recommend something on the island like other recommendation? Greats from Belgium ✌️
we've literally just booked to go here next month, this is devastating to see. They make it look so good on the booking sites, did you get any compensation? Shocking that this is what they label Platinum at TUI
Hi
Oh Olivia I am sorry I have made you worry.
We got back a week ago so not had even a reply to my complaint yet. We went as a family of 4. Check the trip advisor as some single couples have said it’s amazing everyone has an idea of what they find acceptable.
The island is amazing we ended up getting a car and ate out most days and was lovely a very for 2 weeks is about £300 and can see some amazing things it’s just the hotel is shocking I spent 2 days in bed when we got home due to the cleanliness ☺️ honestly just go and enjoy it and worry about it when you get home it’s better that being at work
Used to go this hotel about 5 years ago been 3 times it was always immaculate sad to see it losing its sparkle
Just go and ask for more hangers and a new beaker ffs!
Es una pena por tu mala experiencia..
Yo lo considero uno de los mejores hotel q he visitado,divertido..todo muy limpio..Puede q la por la ceniza del volcán y la gente hospedada le superó pero ahora mismo creo q sigue siendo impecable
Shocking, the food situation made me feel sick. Thank you so much for posting this video, I was going to boo this hotel but most certainly will not be now. I appreciate videos like this.
Not a food is a problem but english clever chop, who wants free holiday. People like author of this vidoe should stay home and eat only fish&chips. It is menthal
I have booked adult only yesterday. Going next friday 😂😂 Hop they have improved. 🥳
I am sure it will be lovely some part of the hotel are adult only and I think you do get better treatment in that part and without children your needs will differ. Good luck and have a nice time away not at work
Pretty worried about our booking now . The food looks good damn awful and there are flies everywhere . I might cancel
We're here now. No flies and food is good. If you go at the end of service there is obviously less but that's to be expected
Have you done any other hotel reviews
Hi no never need to before but this was so bad for us I felt I needed to show others how bad it was before they spend hard earned money
Nothing wrong , I there now and can't thought it, everyone one are in the pools,
Glad the hotel is to your standard
Due to fly on the 19th if it’s anything like this TUI will be issuing a partial refund!
Being positive I am sure you will have a lovely time
Try to book a car as it’s amazing outside of the hotel but do please be careful of the food I’ve been back 10 days and I have only just started to feel well. And the cut on my daughters foot has only just healed from the broken tiles but I am sure it will be better and you will have some nice weather
@@nathan-sb3tp didn’t you head out in April?
@@davidlees4402 yes went for 2 weeks and flew back on Friday 29th and was only last night started to feel better
You are wrong mate I been last year, you are looking for negatives. They working hard after pandemic, volcano and wii gonna go again in 2023 love the place they deserve more respect. 👊
What am I wrong about it is a video of factual photos not opinions if flies on your food and drinks spilt and left on the floor are your think book away
is that La Palma & Teneguía Princess
Yes it is please be careful if your going take Imodium
Hi no I have never felt I have needed to but this one really was bad for us and felt it fair people need to see it before spending hard earned money
Is it mainly British Staying at this Hotel ?..
de que te vas a
quejar teniendo la habitacion como una pocilga
I expect flies on your food is what your used to might be a 4 star to you but for a civilised society it’s not normal you keyboard hard man
I’ve booked to go and at first I was sighing at certain things but those flies on the food make it a 0/10. Will be filming the flies and demand a refund
Hey don’t even worry about it as it was 18 months ago and might me amazing now.
Just enjoy it sure it Will be fine.
@@nathan-sb3tp Nope, I’ve changed to a beautiful and much nicer looking holiday in Morocco! Thank you it’s helped me out lots!!!
Morocco is Ace if you go to the Real Maroc..🌹. Marrakech is OK...but Touristic ..don't spend all your time in it..🌹🌴🌴
This Video and Hotel is like Cattle Standard....it's not what I would call any Standard...bloody YUK 🌴🌴🎄🎄
All these places are hit n miss standards are Low..Best do BnB..and Eat Out...all that food...and it's Not Fresh..I feel sick....you want Food Cooked to Order not Buffet Slop..🌴🌴🎄🎄
🤬🤬🤬🤬🤬😢ik ben dare re ran 6 ceren er was ren broble😤😤🤬🖕🏻
Buffets are not wise ..germ magnets.. I would not choose Hotel that does meals this way.(..only Breakfast is OK.).Hot meals with meat and fish...No...if not Piping Hot and served straight away .its dodgy..same with rices n salads. 🎄🎄
To muts stuff in your room.
And the food tables its the fold of the piggs they eat there.
Good warning ! not to go. like the part of 'tiny sectioned off resteaurent' after paying all inclusive prob expecting tourist to pay again for al la carte . these places will lose all their cutomers people will not go back. hotels stop trying to con customers. pool looked disgusting.
Bet you were the life and soul of the one party you've been invited to
You can’t even put a sentence together take it this quality of this hotel is right up your street key board hard man
@@nathan-sb3tp read your own reply before posting, what even was that nonsense you put 😂 at least I don't cower behind a camera "DoEs ThIs LoOk LiKe BoLoGnEsE SaUcE" joke of a man you are pal
Get a life keyboard hard man
Well done
Lots more to come will post to every site I can really shouldn’t be open
@@nathan-sb3tp you could sue them for unhygiene. You probably won´t win, but you would still make your point and do something nice for all the other guests later.
Good luck with that xD
ALL EXAGGERATIONS!!! I’m still currently here and have been here for a week with my whole family of 6 people including 4 kids! It was such a lovely time! The food is amazing! Such a great variety and even some special Asian and Arabic buffets! The animation/ entertainment team is so kind and truly fun for the kids! The staff is so kind and helpful whenever you need them! I have absolutely NO COMPLAINS!! Excellent experience! This video just shows how sad some people truly are, instead of enjoying their vacation… filming videos disrupting people’s privacy and damaging the reputation of an incredible hotel! 100% RECOMMEND
If you look you will see it was filmed nearly a year ago and if you think what is in the video is worthy of a 5 star hotel you need to your head shook enjoy your holiday
@@nathan-sb3tp what a negative person you are, like people are enjoying it. Why the fk would try to demolish that? We went there several times. Mayby you just had some bad luck mate