service/service offering is a reference field in incident table. Can I use a field in this table as matcher to set the field in incident table through datalookup definition? I don't see an option for selecting the fields in reference table through dot walking, how can this be achieved?
I have seen many videos... But the way you explaining the topic is ultimate
thanks a lot
service/service offering is a reference field in incident table. Can I use a field in this table as matcher to set the field in incident table through datalookup definition? I don't see an option for selecting the fields in reference table through dot walking, how can this be achieved?
How to validate the catalog item through ATF when attachment is mandatory? Is there any workaround for that??
have one Question. Based on which table Priority Field works?
priority lookup table have Configuration
Which us best, assignment rule, or assignment lookup
depending on your criteria, lookup run on client side, Rule runs on server side