It's not really that complicated. Self-ordering stations maximize user-friendliness, employee PoS machines maximize speed. Sure, there are other UX issues here (like mixing buttons for adding items with buttons for modifying existing items, or some menus being seemingly randomly arranged), but the main point is that everything is presented all at once - it's unintuitive for someone looking at it for the first time, but an employee that does this for 8 hours a day can punch out everything in seconds, without having to move between nested tabs of meal categories and going through 3 confirmation prompts.
Thank you for sharing what happens from the POV of the cashier. I know what to be mindful of when they are looking for the buttons and dealing with all of the funky machine things.
@PlatinumGamingg I promise you a pizza chain is easier than a burger joint like McDonald's or whataburger. Especially when they serve a lot more than just burgers. I speak from experience.
@@lIII0IIIla meal is typically more bang for your buck if you want everything included (basically discounts everything by like 50 cents per item or so) but yes it is usually still cheaper to leave off the fries or drink. However you don’t really call it a meal if you don’t want the drink, because saying meal or combo implies that you want everything included. Just saying something like “I’ll have a burger with just a side of fries” suffices, I may clarify if you want a beverage but I’d still know that you probably don’t.
@@KatieT97 Thank you for the info. I understand the concept of the “meal with no XX.” If there is no XX then it’s not a “meal.” I want to make it as easy as can be when I order. I know it varies by location, but I always order cheeseburgers, “No Pickle. No Onion.” If I don’t say it explicitly that way, I might get some onions or pickles. Just my experience. I’m trying to make it easier for everyone!! Thank you again for your reply!!
Worked at McDonald’s for 6 years in my late teens/early twentys and it is not as easy a job as people think. Long days dealing with customers, constantly standing and talking all day. Mentally draining job for sure. Great POV of this side of the counter showing them that’s it’s a fun job at times but it can really take a toll after awhile. Keep up the good work man! Much love!
I did it for 3 years. This video here is slow time, not lunch rush. We had 6 registers and it would be 8 people in each line for an hour and a half straight. The new concept is slower on purpose to control food costs.
Im glad theyre adding self service machines to McD's now. Takes a lot of stress off of the staff, allows more customization, and is just better for people who are socially anxious.
Ours is one of the busier location we tell people to use the kiosks unfortunately we are understaffed so our kitchen is too slow for our volume but otherwise we are pretty quick.
Ridiculous now every time she goes in somewhere she’s going to short change them and act surprised when they turn her away. He was was very nice for that.
@@Juice-ig3jz as a fast food worker, the only person that is getting fucked when you give a free drink is the owner and even then we spend about $50 for a case of syrup that will last us weeks, we make way more profit from the syrup than it costs.
This makes me feel a lot better about myself seeing him have a hard time finding the items on the POS. Tried it on my second day and couldn't do it lol
It's tough for.new employees. It was tough for me when I first started. I'm a crew trainer now though so I can actually see the development of the crew firsthand. Repetition always works.
Yeah we have a lot more than the US but this guy is probably a new employee, cause once you get used to it, it's easy af. It's only annoying when customers ask for specific stuff like to take toppings off, extra toppings or want something really specific so you have to hit the ask me button at the top and let the kitchen crew know.
the self ordering kiosk is such a big help, it speeds up the process. the only slow point is in receiving because some customers don't get their tray of meals right away when called, causing the server to shout the number louder.
Turns out working in a fast food restaurant is just as unglamorous and soul-crushing as one would expect. No wonder fast food restaurants have a hard time finding employees.
Now that one was a busy lunch rush. Usually here in NY you see more of that rush on drive thru these days rather than being in the store....especially on the dinner rush from 6-8p where you can get like 7-12 cars back even with the double lane drive thru. I have had usually faster luck staying in the drive thru than going inside even with that many cars.
Seems like it was a McDonalds close to a school so that's why it was busy inside. I remember the McDonalds at my highschool was a zoo at lunch time lol.
@@liamwelsh5565I know some schools have restaurants in them. Did your H.S. have the McD inside? I went to a middle school in Pensacola FL with a mini Pizza Hut in it. Well, it was a cafe with a Pizza Hut logo and pizza anyway. 😁
Hello! Thank you for this video. Very helpful po lalo na for a new McDonald's crew like me. Hope you can upload again new videos for POV lunch and breakfast rush taking orders :)
I’ve always been patient and respectful with service workers. So I hope these POV help others understand what goes on behind the counter and to be patient and kind to everyone :)
Ahh good old service and dealing with annoying people my least favorite thing about my job is people making it harder than it is lol 😂. Good work my friend as we both got paid in the end
Your manager expects you to stay at the register waiting for that customer to come back when its short staffed and they just put the order on the counter without even calling it out or helping u do the ice creams
Keep in mind that y'all can't see the customers faces. When you're on the till and reading customer emotions, especially their impatience, it can feel way more intense and fast paced.
@@Wvfiaksonv Wrong. It is Filipinos in Canada. It says on the uploader's CZcams channel "Mga Boss Idol Samahan nyo kami sa aming buhay dito sa Canada.., sabay sabay tayo mag explore at matuto kung paano ang buhay dito sa Canada" That translates to "Boss Idols, join us in our life here in Canada.., let's explore together and learn how life is here in Canada"
All work is noble. If you wake up in the morning for any work, that's work. Anything taxing you Mentally, physically, emotionally, your time and/or finances (commuting + Gas) Can't stand anyone who says X job is not a "real job."
The one thing I hate about customers are the ones who order with me, I send the order in, about to take payment for them to tell me they have a code or a coupon. x...x Like why didn't you tell me that before?!
at my mcds, they make me and another person run the lobby and take the customers orders on the kiosks or have guests download the app to push digital. We usually do dress nicley and we are to keep lobby clean and take out drive thru cars and curbsides we cant take orders at the front register😂
Your also the only McDonald's store employee I have interacted with in all my few trips lol. It's all automated you don't talk to anyone. Only people I met are at shareholders meetings lol
when I was 18 I got my first job at Mcdonalds. the manager just threw me on the POS and said it was simple to "just read it." i quit after 5 days cause that shit was too damn confusing
Seeing this dude struggle on cashier reminds me of how i was when i first saw the canadian till. I was able to get the hang of it in a few days / weeks because technology is a more natural thing to me. Been a year since that was the case and nearly everything is a breeze when it comes to actually taking orders
Worked at mcdonalds and taking orders is something i never did. I practically did everything except take orders on drive thru or front end but i always worked on grill or on table and took out trash cleaned and gave customers their order outside. Miss working at Mcdonalds.
I just got hired at McDonald’s I’m supposed to be attending an orientation too receive my uniform and stuff. Do you have any tips for actually working there? I’m so nervous Lol
"A lot of people are hostile, but I'm not. Like I'm not that hostile. Okay, so, umm, you can make beds with like, cloth and wood. Beds are used as respawn points. Why don't I teach you some shit. You, you want to live with me, man?"
Man here in Brazil, kids seem to just want the Happy Meal and just want it for the toy and when they get home they don't play, I don't understand that, there are lots of other snacks that are much better than that
Guessing this is canada from the 'poutine' order, but theres no cover for the card reader? In the UK, we have like a barrier that hides the pin pad so no one can see the numbers you put in!
I have a question, I have been told this from other people who worked at McDonalds. Do you here the beeping even when your not at work? I'm just wondering. Thank you for sharing this.
I worked at McDo for a year, a long time ago. Sometimes I would hear the beepings from the warming trays, fryers and grills 😂 Now that I am a software developer I can sometime hear the Slack notification even though I'm not on my computer.... Only when i'm very tired
makes me realize how unnecessary complicated this all is. Seeing self ordering stations in fast food is a game changer.
it is nowhere near this complicating at my store, im not sure why his menu looks like that
@@jamesm7072 this is a canadian mcdonald's
@@Absorbant then it’s not mcdonald’s it’s a fucking disaster 😭
It is extremely important to create jobs for a country's economy, in case you don't know
It's not really that complicated. Self-ordering stations maximize user-friendliness, employee PoS machines maximize speed. Sure, there are other UX issues here (like mixing buttons for adding items with buttons for modifying existing items, or some menus being seemingly randomly arranged), but the main point is that everything is presented all at once - it's unintuitive for someone looking at it for the first time, but an employee that does this for 8 hours a day can punch out everything in seconds, without having to move between nested tabs of meal categories and going through 3 confirmation prompts.
Thank you for sharing what happens from the POV of the cashier. I know what to be mindful of when they are looking for the buttons and dealing with all of the funky machine things.
imagine working at a pizza chain i had to figure out which buttons to press for specific menu configs and toppings
@PlatinumGamingg I promise you a pizza chain is easier than a burger joint like McDonald's or whataburger. Especially when they serve a lot more than just burgers. I speak from experience.
after a while it becomes muscle memory unless something goes sideways xD
@@myname-isvincent5683 haha
I work at a sonic.
2:21 "He's paying for me too" - "Inaudible mumbling" - "Err, yes you are". BROOOOO
that shit was so funny "no im not"
You’re a little *****
“I want the meal but no drink” 😂
Dealing with customers 😂
hate when they do that 🙄
Is it cheaper that way?
@@lIII0IIIla meal is typically more bang for your buck if you want everything included (basically discounts everything by like 50 cents per item or so) but yes it is usually still cheaper to leave off the fries or drink. However you don’t really call it a meal if you don’t want the drink, because saying meal or combo implies that you want everything included. Just saying something like “I’ll have a burger with just a side of fries” suffices, I may clarify if you want a beverage but I’d still know that you probably don’t.
@@KatieT97 Thank you for the info. I understand the concept of the “meal with no XX.” If there is no XX then it’s not a “meal.” I want to make it as easy as can be when I order. I know it varies by location, but I always order cheeseburgers, “No Pickle. No Onion.” If I don’t say it explicitly that way, I might get some onions or pickles. Just my experience. I’m trying to make it easier for everyone!! Thank you again for your reply!!
Worked at McDonald’s for 6 years in my late teens/early twentys and it is not as easy a job as people think. Long days dealing with customers, constantly standing and talking all day. Mentally draining job for sure. Great POV of this side of the counter showing them that’s it’s a fun job at times but it can really take a toll after awhile. Keep up the good work man! Much love!
First day was today loved it but the pos is confusing but i love getting orders ready and taking them to people
@@fatcat943 Hope your first week is going well!
@@Overfletch it did im good at drive thru so they have been putting me there
Prices are Insane
I did it for 3 years. This video here is slow time, not lunch rush. We had 6 registers and it would be 8 people in each line for an hour and a half straight. The new concept is slower on purpose to control food costs.
3:43 "Are you ordering the whole menu"
"No.......yeah..."
"sweet"
Im glad theyre adding self service machines to McD's now. Takes a lot of stress off of the staff, allows more customization, and is just better for people who are socially anxious.
😐
@@zone7770 😐 problem?
Ours is one of the busier location we tell people to use the kiosks unfortunately we are understaffed so our kitchen is too slow for our volume but otherwise we are pretty quick.
I've had them in my local McDonald's in the UK for yearsss now
i don’t get how someone could be so socially inept they can’t even talk to a cashier 💀🤦♂️
Person didn’t didn’t have enough for their drink. Bro still doesn’t hesitate to give her the drink without a word. real one
Ridiculous now every time she goes in somewhere she’s going to short change them and act surprised when they turn her away. He was was very nice for that.
@@Juice-ig3jz as a fast food worker, the only person that is getting fucked when you give a free drink is the owner and even then we spend about $50 for a case of syrup that will last us weeks, we make way more profit from the syrup than it costs.
Touch grass@@Juice-ig3jz
@@_martythats kinda how this whole thing works.
Sell it for more than it cost you to buy
@@BerlinBLR yeah... that's what I was going for?
This makes me feel a lot better about myself seeing him have a hard time finding the items on the POS. Tried it on my second day and couldn't do it lol
dear god i hope your pos isnt as crowded as this guys, mine is much more simple
It's tough for.new employees. It was tough for me when I first started. I'm a crew trainer now though so I can actually see the development of the crew firsthand.
Repetition always works.
You can’t work at McDonald’s 😂😂😂😂😂😂😂😂😂😂
@@zackattackwojo Weird because I am. Nice assumption though
When I’m 14 I’ll probably apply, and I’ll probably have trouble finding the items too 😭 (my McDonald’s takes 14+)
The Canadian format looks so much more complicated compared to the one in the U.S.
I was literally looking for a comment that said what country this was.
Heh that Poutine label gives it away
Fr
bcuz US people are born with mcdonals genes in their DNA because they eat them so much that it's second nature for them to use their stuff.
Yeah we have a lot more than the US but this guy is probably a new employee, cause once you get used to it, it's easy af. It's only annoying when customers ask for specific stuff like to take toppings off, extra toppings or want something really specific so you have to hit the ask me button at the top and let the kitchen crew know.
thanks for making these videos, it helped me alot when i started working on the register at mcdonalds
the self ordering kiosk is such a big help, it speeds up the process. the only slow point is in receiving because some customers don't get their tray of meals right away when called, causing the server to shout the number louder.
Thanks for ur hard work to all workers of the world keep up the good work
Turns out working in a fast food restaurant is just as unglamorous and soul-crushing as one would expect. No wonder fast food restaurants have a hard time finding employees.
Now that one was a busy lunch rush. Usually here in NY you see more of that rush on drive thru these days rather than being in the store....especially on the dinner rush from 6-8p where you can get like 7-12 cars back even with the double lane drive thru. I have had usually faster luck staying in the drive thru than going inside even with that many cars.
Seems like it was a McDonalds close to a school so that's why it was busy inside. I remember the McDonalds at my highschool was a zoo at lunch time lol.
@@liamwelsh5565 Most around the Albany NY area are packed....mostly on the drive thru. Usually it's ALWAYS at least 5 cars deep.
@@MightyMuffinsthe one by my house in canada the lineup is always at least 10 cars no matter what time it is because we only have 2
@@liamwelsh5565I know some schools have restaurants in them. Did your H.S. have the McD inside? I went to a middle school in Pensacola FL with a mini Pizza Hut in it. Well, it was a cafe with a Pizza Hut logo and pizza anyway. 😁
@@Reverend-Race-Horsey No it was a 5 minute walk.
Hello! Thank you for this video. Very helpful po lalo na for a new McDonald's crew like me. Hope you can upload again new videos for POV lunch and breakfast rush taking orders :)
I’ve always been patient and respectful with service workers. So I hope these POV help others understand what goes on behind the counter and to be patient and kind to everyone :)
Love your content
Crazy I was just watching your videos then I see you just posted
Thank you my friend..☺️
Awesome video
Hey, brother, I appreciate the POV experience.
Ahh good old service and dealing with annoying people my least favorite thing about my job is people making it harder than it is lol 😂. Good work my friend as we both got paid in the end
Thanks for choosing mc donalds! Have a nice day!
Your manager expects you to stay at the register waiting for that customer to come back when its short staffed and they just put the order on the counter without even calling it out or helping u do the ice creams
I would just mark the order on hold and assist the next customer.
Keep in mind that y'all can't see the customers faces. When you're on the till and reading customer emotions, especially their impatience, it can feel way more intense and fast paced.
I love this, makre more!
5:25 Whoah, Canadian money. Until I saw that, I assumed the video was filmed in the U.S.
It's in the Philippines, I can tell because of the accent and the people
@@Wvfiaksonv Wrong. It is Filipinos in Canada.
It says on the uploader's CZcams channel "Mga Boss Idol Samahan nyo kami sa aming buhay dito sa Canada.., sabay sabay tayo mag explore at matuto kung paano ang buhay dito sa Canada"
That translates to "Boss Idols, join us in our life here in Canada.., let's explore together and learn how life is here in Canada"
@@Wvfiaksonv LOL it's in Canada but we have lots of Filipinos, heck a Mcdonalds in Vancouver you might think it would be in China
Me too lol
@@Wvfiaksonv There are lots of Filipino immigrants in canada
All work is noble.
If you wake up in the morning for any work, that's work. Anything taxing you Mentally, physically, emotionally, your time and/or finances (commuting + Gas)
Can't stand anyone who says X job is not a "real job."
Truth!!
I've worked for both KFC and McDonalds, so I know how stressful it can be during the lunch and dinner rush.
The store is so clean! The people running this business know what's up!
Most Canadian restaurants are always clean
I love order for lunch!
Welcome to the McDonald's!
I wanna see you do the Brower order! :)
9:15 its these customers that i hated while working at mcdonalds
😮😮 cool
lez gouu have a good week bro!
nice content
3:16 Bro broke the 5th rule on the paper 💀
🤣
cool demo. mcdonald’s register stands out from other demos i seen. i just have one curiosity: the till button.
Danggg that register is a lot. I would fold under pressure lol
The one thing I hate about customers are the ones who order with me, I send the order in, about to take payment for them to tell me they have a code or a coupon. x...x Like why didn't you tell me that before?!
Im working soon at McDonald’s and wanna see how it goes 😂😅
Please consider making more cash register videos!
$8 for just a medium fry and a coke 😢 still like $6 usd, that’s wild.
If you still work at McDonalds please post more vids like this!!!
$19.80 is robbery lmao
$14.81 USD.
Taxes are very high in 🇨🇦 for sure!
at my mcds, they make me and another person run the lobby and take the customers orders on the kiosks or have guests download the app to push digital. We usually do dress nicley and we are to keep lobby clean and take out drive thru cars and curbsides we cant take orders at the front register😂
Its so nice that a MANFRED is working there.
Grüße gehen raus an Manfred aus dem Heimatland, halt die Ohren steif!
Your also the only McDonald's store employee I have interacted with in all my few trips lol. It's all automated you don't talk to anyone. Only people I met are at shareholders meetings lol
might work at one tbh
i got a mcdonalds ad before this xddd
Never knew the McDonalds register layout was so complicated. Now I know why they looked so lost when we order from the cashier
People saying I want the meal but no drink happens more then u think lol I worked at arbys we dealt with same thing
Don’t say “is that everything”, proceeds to say “is that everything”
that one girl took her friend to her workplace and didnt bother ordering for him even though she had discount.. damn
Is that an UPS under the register? The one with the small screen?
Damn. I wish the U.S McDonald's had Root Beer. Bk in u.s has it tho. So thats good.
My store actually has Root Beer. It's awesome.
In Japan ,mc crew have 30%discount😊
Since you work at mcdonalds, tell me what that beeping noise is in the background? It's always so nostalgic.
The fryers
when I was 18 I got my first job at Mcdonalds. the manager just threw me on the POS and said it was simple to "just read it." i quit after 5 days cause that shit was too damn confusing
😂
That's all My foods!
Man $20 for some nugs, fries, couple drinks and kiddie cheesburger and toy. Wow!
Seeing this dude struggle on cashier reminds me of how i was when i first saw the canadian till. I was able to get the hang of it in a few days / weeks because technology is a more natural thing to me. Been a year since that was the case and nearly everything is a breeze when it comes to actually taking orders
"ello" 😄
McDonalds coupons!
Worked at mcdonalds and taking orders is something i never did. I practically did everything except take orders on drive thru or front end but i always worked on grill or on table and took out trash cleaned and gave customers their order outside.
Miss working at Mcdonalds.
I just got hired at McDonald’s I’m supposed to be attending an orientation too receive my uniform and stuff. Do you have any tips for actually working there? I’m so nervous Lol
Damn it’s 13$ for 6 nuggets a medium fry and a sprite
I was thinking the same thing must be a turnpike location there always more expensive
It’s Canadian nothing dollars. So it would be like 9 10 ish in the best country in the world
"A lot of people are hostile, but I'm not. Like I'm not that hostile. Okay, so, umm, you can make beds with like, cloth and wood. Beds are used as respawn points. Why don't I teach you some shit. You, you want to live with me, man?"
Ein gutes kassensystem!!😊
the amount of pressure doing this
lol that point of service interface looks confusing af
thats stressful watching. lol
who asks for a meal without the drink help
@@thycutehojust get a Diet Coke then it has 0 calories
@@mrcringe8286 i get meals without the drink when i dont want a drink/already have something to drink but the meals cheaper then food+fries
@@mrcringe8286 diet soda is worse than regular soda lmao zero calories doesn't make it good
@@zakkarykeith first no it’s not second if you just give up everything and don’t enjoy life then why are you living?
@@mrcringe8286or just get a water bottle
Man here in Brazil, kids seem to just want the Happy Meal and just want it for the toy and when they get home they don't play, I don't understand that, there are lots of other snacks that are much better than that
working at tim hortons i feel this
I want to work at tims
@@Chantrijuanderers not fun i have do 5 jobs
what are the numbers in the bottom right corner of the selection "button" big mac 1 , chicken bacon deluxe 7 ?
its what the combo/meal numbers are. So a big mac is Combo/meal #1
That attempt at blocking the kids face at the start RIP
$19.80 for cheeseburger and happy meal 💀
Wow! Look at all money!
“You’re supposed to press the buttons with pictures of food on them…”
I do like to eat at a Canadian McDonald's, I'm at US
I take it this is in Canada from seeing all the funny money?
What is your accent? It’s cute 😊
Wake up todays gonna be a good day
I love how the first customer asks if it was just the 6 piece nuggets (not the meal) and the cashier confirms that, but he is charging her for a meal!
She wanted the meal. I dont get what you mean.
@@nelsondnazariotorres8732that part. She even asked for a sprite.
Guessing this is canada from the 'poutine' order, but theres no cover for the card reader? In the UK, we have like a barrier that hides the pin pad so no one can see the numbers you put in!
Some have them here, but 90% of the time there is not, also most people will Tap to pay now
I have a question, I have been told this from other people who worked at McDonalds. Do you here the beeping even when your not at work? I'm just wondering. Thank you for sharing this.
I worked at McDo for a year, a long time ago. Sometimes I would hear the beepings from the warming trays, fryers and grills 😂 Now that I am a software developer I can sometime hear the Slack notification even though I'm not on my computer.... Only when i'm very tired
I worked 5 days max there and I would come home hearing the beeps when i showered and as I'm trying to sleep
I want the meal but i need large coke
@10:33 $3.80 for a large Sprite?! Eff that! That’s way too expensive..wow
It's $5.15 here in Australia lol
This looks sooooo old UI. That could be so much more clear, those different amount of nuggets being on other raw and completely other side of the UI
can i order cheeseburger without cheese only ketchup?😂❤
Oh my lord you’re computer is so different
Seriosly its 2024 and the ui looks like its for windows 7
damn
Wow nothing has changed since 2010
bro are you from vancouver?
That UI needs a upgrade Oh my god looks so dated
as a chick-fil-a worker, i could never use that POS, its so overly complicated
crazy how cameras in the kitchen have become the norm now, employees how so much pull now
I work at McDowell to at spruce pine nc