Full Keynote: The Future of Customer Experience in B2B markets by Steven Van Belleghem

The most frequently asked question: Steven, do your models also work in a B2B world?
The short answer: YES!
The long answer: this video 😉
Especially for all my friends in B2B markets I made this video about the future of customer experience in B2B. The story is based on my latest book 'the offer you can't refuse'. This video only contains B2B examples. 100% B2B in customer experience.
Enjoy!
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www.stevenvanbelleghem.com