Putting AI to work for Customer Service
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- čas přidán 21. 07. 2024
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The contact center-the hub of most customer service operations-has come a long way in the past couple of decades. Tools such as interactive voice response (IVR), agent assist, robotic process automation, and chatbots have already made customer service agents more productive. However, the use of these technologies in most enterprises is fragmented. See how generative AI can delight customers with a more seamless experience and increase productivity for the organization in these three key areas: self-service, human agents, and contact center operations.
00:00 Putting AI to work in customer service
00:43 Chapter 1 - The AI-powered contact center
06:40 Chapter 2 - Changing the ROI equation
08:23 Chapter 3 - Practical steps to transform customer service
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Appreciate your support i lean concepts from your videos
A well organized approach here !
Very well done. Thank you.
Absolutely incredible presentation. Definitely where we’re at in my department, this year my tasks were all a step in to the world of optimizing archaic practices related to documentation and streamlining through establishing missing systems although some are tried and true, just had to give them a polish with creative ideas I used AI to brainstorm. Augmenting the rep is how I would describe what has been happening, I just couldn’t put words to it. Delighted to hear this elevated language about our less than prestigiously perceived impact.
I was applying in IBM before I was hired as a private teacher. But I'm still planning to re-apply.
Very interesting and useful information 👍👍
30 seconds in and it is total idealistic sales rep imagination land away from what actual Phone customer service is actually like
Now there is an AI that can replace customer service reps. Its called Nova Echo AI and it sounds just like a real person over the phone. It's also 100% consistent, doesn't need motivation, training, or breaks.
The trouble is that the call centres are staffed mostly with poorly trained or incompetent staff. Microsoft is a case in point.
Talking to people who can’t speak decent English or understand your queries is the norm right now.
I'm seeing a lot of business use Nova Echo AI for this. It sounds just like a real person and has conversations over the phone. They have over 125 voices and the AI is always consistent.
@@NashLynchfucking advertising bot
This will completely destroy the hopes of service specialized cities like Bogotá 🎉
For those in doubt:
If you asked me 1-2 years ago if we would ever get an AI with this deep level of understanding of language and the world I would have called you crazy.
But now? I don't even know man, it feels unreal.
Do yourself a favor, find someone with a premium GPT4 membership or API access and try out the GPT 4 model and the Whisper AI model...I promise you, then you will 100% understand that we now have the technology to make this possible.
Give me a break man. We have been hearing this story in the last eight years. AI is predictable therefore hackable by the customers self service was supposed to take over but still less than 10% IVR is 25 yrs old nothing to do with AI
You clearly listened to nothing that was said about how generative AI can enhance existing tools and thus improve experiences. It's okay to not know but much worse to refuse to learn
Sounds like you have not even tried or experienced the latest generative AI models. They are LEAGUES ahead of what we had in the past.
If you asked me 1-2 years ago if this would ever get an AI with this deep level of understanding of language and the world I would have called you crazy.
But now? I don't even know man, it feels unreal.
Do yourself a favor, find someone with a premium GPT4 membership or API access and try out the GPT 4 model and the Whisper AI model...I promise you, then you will 100% understand that we now have the technology to make this possible.