Working at a Call Center for People with WEIRD Problems - Home Safety Hotline
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- čas přidán 23. 01. 2024
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Suggest Games for me to Play Here: docs.google.com/forms/d/e/1FA... - Hry
I’ve been answering 911 calls for 19 years. Can confirm: have had callers with these exact same problems.
Jesus
Former dispatcher - can confirm it is true, so many people call in with stuff that is supernatural. Had one lady think there were beings in her oven that are trying to convince her that her family isnt real.
@@SeraphRyan what the fuck😭😭😭
@@SeraphRyan she sounds delusional, what happened after that 🤨😅
@@goyang. Most of the time they dont actually want help - they just want to call to bitch/complain or in her case tell us she is on to your mind control attempts and wont be fooled.
You missed the most important bit of lore: The cops _know_ about all this stuff because they know when to tell someone to call you, yet they keep it secret.
The doctors too
@@laisamarques It's just us rubes in the dark... That's actually pretty creepy to think about. LOL.
sounds a bit like the theory which says, that doctors or just the people that are top leaders on earth, already found a cure against cancer or similar bad stuff, but are not publishing it, because with things like cancer etc existing, the human population is "more under control"
I'd say it's part of their SOP: if the case feels in any way odd, refer them to HSH immediately.
@norasyikinali6283 There is a call wherenot only does the client get directed to them but the police ask questions related to what it is
i hope the devs of this game make more games. The blend of horror and humor is perfect and i would love to see more from them
The dev also made Night Signal and A Wonderful Day for Fishing
It's why fnaf is so popular
This game goes unapologetically hard into their own lore, and I love it
It's mostly slightly re-interpreted celtic folklore. Still a very under-utilized motif, and it's cool to see it used in such an unexpected genre.
@@deciett I definitely agree. This lore in this context just feels correct for some reason
"missing person report"
insym:.....12k?? 5 bedroom?? 6 bath???
The house looks very abandoned too. Most likely a house with severe fae infestation. Not worth your life, no matter how cheap.
@@norasyikinali6283 unless you're a fae yourself, then feel free any time lol
@@norasyikinali6283 Actually, I think the homeowner ticked off a Spriggan. Because that looks like an active Sprig Vine infestation.
@@LunaHeartnetCould also be the horde considering that they're just trying to sell it asap
@@LunaHeartnetI was thinking that too, maybe if you know what you’re doing (like hsh staff) you could make peace with it and enjoy your new 5 bedroom home
Insym, hovering over the cockroach entry that explicitly mentions "coffee ground like droppings": "it must have been ants!"
Out of all the streamers I've watched play this, they all got this wrong somehow.
@@Sahbla ngl i probably would have too lol
@@Sahbla i watched markiplier play some of it too, the rage and hate in the comments because he got a few wrong was insane
He picked mold. Not ants.
He picked mold. Not ants.
Fun fact: bed bugs bite *can* cause nightmares and feelings of anxiety! It's not a common symptom, but it sometimes happens.
Too bad he didn't realize that he killed that one lady Claire, because he thought it was a trash gnome instead of the fae feast. The lady even called back saying there were angry voices commanding her to eat! But he still didn't pick up on it.
based pfp and name
I respect the S;G so hard. El psy kongroo.
1:26:49 This one is so sad honestly. Listening to her, knowing that you have to tell her that her son is already gone and that there's nothing they can do about it
Also the satanic ritual mother
wait until you listen to the fail call from that person, quite literally gave me the shivers
Then don't hear them when they call back when you fail. It's sooo good but so sad too
What happens?
@@SnadnerWhat does she say?
Okay, the really hilarious thing about how Supervisor Carol keeps using thee/thy/thou etc is that those pronouns are a relic from when English had singular and plural and formal and informal versions of the pronoun you, like some other European languages. *But* while thee/thy/thou sound super fancy to us today because they're archaic, they were actually the informal forms. Originally you was plural, thou was singular. Then nobles etc started using the plural version to refer to themselves (think of the stereotype of Queen Victoria going "we are not amused"), so plural pronouns like "you" started to take on a formal connotation and eventually became fairly explicitly formal pronouns. Eventually we stopped using thou/thee/thy and "you" became an all-purpose second person pronoun, but anyone who did for some reason still have thou/thee/thy in their vocabulary would be using it in an informal situation. Even if they were speaking to someone "below" them in rank or age they wouldn't do it in a work environment, that's pretty unprofessional. Unless, I guess, you happened to be part of another race or cult or something that saw everyone else as *completely* below them....
Of course most likely the devs just got it wrong because it's a pretty specific piece of historical linguistic knowledge, but it kind of works!
Thank you for the English history lesson kind stranger
Facts!
Funfact they/them originate from Norse contact with English speakers in Middle English times (1066-1500)
After working in a couple call centers you really learn how little people know. This game feels too accurate
That's just sad
Accurate. I worked for Apple for four years, most of it as senior level tech support.
Well I would love to see him accidentally fail some call only to hear the distress call response. Some of those are actually... Creepy enough tbh
I wonder what would happen, if one would get 0% accuracy, would they still give the player access to the other entries? :D
If you get wrong too many times the manager will call to remind you then her next call will terminate your contract. You might able to unlock day 2 but yeah, that the limit, I don't even think you can get to unlock day 3
@@hirotohayato4309 Oh hell yeah, that sounds nice, that there are repercussions
@@BeastRedAsh yeah if you again after the warning call they straight up just transform you into a mouse.
@@BeastRedAshno they stop you after getting a certain amount of answers wrong, which probably contributes to why I haven’t seen any videos of all fail calls yet
The ending was perfect, so much better than any horrible fate, you're being crowned new junior supervisor and the game developers put on goofy costumes to dance behind some trees.
TRUEE like dude now i can work with the faeries and creatures in the forest?? hell yeah
The guy asking the question at 3:01:10 just being a star-nosed mole in a cultist robe friggin sent me lmao
Well, the Mole entry did say that they had a strong connection to the Fae...
I find it really funny that the game goes from normal problems like mold and roaches and very quickly turns into a fucking portal, walking bush, and sentient household garbage
and the game references two movies; leprechaun and TRoll
Every Paranormal Call.
11:46: Twig Sigmund
25:53: Buzz Goober
55:48 Fred Pinball
1:32:17: Gub Rubber
2:00:01: Flipper
2:51:07: Flipper (again)
3:03:13: Carol
Most of them are not "paranormal", only Carol, it's just the same prank caller going under different names.
Basically in the end the prank caller got transformed into a mouse LMAO
Imagine a sequel to this game where you're responsible for dealing with these different problems, and have to resort to the same look-up service to determine what to do.
It even said there was a subsection of the company called HSH Removal Services!
I'd love to see that!
I really hope we get a game in the same universe that puts you in the shoes of one of the exterminators for the anomalies. It could start with fighting a house fire or dealing with bees until you have to destroy a whole house because of a curse.
11:58 was a referance to "Longmont Potion Castle" a notorious prank caller who would confuse his victims with strange phrases and voice changers, he's so funny.
Baby Insym not understanding the "is your refrigerator running" line as a prank call hurt me deeply.
@@littlebear274 me too hahah
Interesting game premise! The horrible employment "perks" and increase of responsibility with no raises is too real. That said, I was yelling at the screen when Insym just ignored the frozen pipes - even if it wasn't frozen pipes, it wouldn't hurt to read it!
yea it hurt me a lot when he just decided to not look at logs
I'm friends and coworkers with one of the voice actors for this game! Fun facts: the developers are in Utah! "Lightning Mountain" is our Mt. Timpanogos hiking trail and cave. I'm very proud of them! 👍🎉
Insym getting an English crash course throughout the playthrough
This game was so perfect for me bc I work in an information specialist call center. My best friend who also watches Insym also works in a call center and we played this game together. Love all the references to in-game lore throughout and also “Fred Pinball”/“Buzz Goober”
I'd say Mike, or Mickey, as I'd like to call him, somehow got turned into the mouse. The last picture he send was Whiskers finding his hole. And you try to type well if you have to walk over the keyboard to do so.
Mike the mouse huh? Sounds familiar. 🤔
i didn’t even think about that. the movie about the “smart mouse” saying “help me”… 🤯
That and the prank caller we kept getting also got turned into a smart mouse
2:38:30 as someone who dealt with begbugs for over a year. I can confirm that I have indeed had nightmares about them.
Same! Those things are a menace to society.
I've never had them, but I've heard they're nasty and kept saying to myself that they absolutely made sense as an endgame monster.
What a fun and semi-creepy game!! Though I'm pretty sure the photo for the bed bug is a stink bug and I don't know why that makes it funnier to me xD
At 1:43:20 you can see a figure on the H of Hotline on the desktop, which we first notice collectively when its much closer at 2:18:58!! Cool
Wow that’s terrifying
This game is a surprisingly good exercise in learning of facts and memorizing.
You learn new information but by bit and apply it practically.
With the occasional recall of previous information.
Got to remember this technique.
*points to the year of 1996* "I wasn't even born at this time..." *game UI is that of a Windows 98/2000 PC* I feel very, VERY old watching this.
This is probably my favorite game yet. The real horror comes when you get the call wrong, TBH. You kind of get to see the aftermath/result of whatever the issue is, especially later in the game when you have the more interesting and complicated calls.
That last day when he got 92% the wrong answer was the trash gnome, it was supposed to be the flea feast so chat was actually right cause when they called back they said that there were voices telling them to eat it and that was in the description if you didn’t eat their feast they would get mad. I dunno why it mentioned rotten eggs
I immediately said Fae Feast, too, and I think the reason that it smelled like rotten eggs was that it probably included eggs initially, but went bad. I know the picture just shows a pile of flour or some other powder, but the description implies it can be more than one type of food, which would definitely turn into a rotten-smelling sludge if left alone for long enough. When the caller said dining room, I thought maybe it was one of those old-style dining rooms (fits with the mid nineties) which was entirely enclosed; if she kept the door closed and they only used the dining room for formal occasions, the feast could have been sitting there for quite a few days before the smell permeated under the door.
I know it's easy to fixate on the obvious clue (specific scent), but the best clue was that the pile was left on the dining table and there was no mention of the trash can being knocked over or tufts of fur around the house. This game has so many great elements, but I especially love that it's a good reading comprehension test.
Yeah, the rotten eggs threw me off as well.
i think the clue in the evidence is the line “if left untouched, its continued presence can attract other household pests such as cockroaches and carpenter ants”. not only that but it was specifically left on her dining room table which is where feasts are generally placed by the fae. idk, it was pretty obvious to me but that just might be in hindsight.
That lady calling back about not wanting to eat the pile was on the same day she called back. Chat was right the answer was Fae feast because of it being a pile of food on the dining table.
Also Insym I don't know if you plan on playing this game again to understand the lore but if you choose not to and want understand the story I'll put it here. SPOILERS AHEAD!
SPOILERS AHEAD YOU HAVE BEEN WARNED!!!
So the HSH is an organization founded by the Fae people who want to help humanity out with the supernatural problems humans face in this world as well as actual common household problems whilst also keeping humanity in the dark about these problems. They seem to have quite a lot of power as the police, doctors, and probably more government infrastructure even know about their existence (albeit just the bare essentials) hence why so many callers are refered to the HSH by the these places. The HSH also appears to be a sort of test of humanity as passing the test has you be accepted by the Fae and being promoted into their ranks as a "junior supervisor" as shown in the ending. Failing the test however or distrupting their goal of helping humanity will invoke their wrath and in this case, causes those who do such actions to be turned into mice. This is what happened to the prank caller and the previous employes. The emails you got were from such an employee. The cat they got was to get rid of the evidence this happened. The video of the mice audio translating to someone asking for help is of such a person who didn't die from common dangers mice face. This organization is quite enigmatic seeing how they want to help humanity but also dont want them to know of their existence. Which is why the documents are confidential and the callers only know the bare essentials of what they need to do to fix their supernatural issues and not the full story as that would expose their existence to humanity.
TL DR Supervisor Carol is actually a high member of the Fae, the world is controlled by the Fae for whatever reason be it good or bad, and humanity as a whole is in the dark while also being tested. Honestly one of the more intriguing story's from an indie horror game that combines cryptids and SCP style of horror.
Eh, I think that "wanting to help humanity" is a bit too strong wording. Most probably Fae are interfering with Fae activity *because* they are *Fae* . A lot of what Fae in mythology do is stirring the pot and unleashing nasty situations on unsuspecting humans just for shit and giggles. The key is that they always follow their own- often weird and illogical- rules. As long as you know and follow the rules, you can game the system.
Just like this game shows- in the beginning, you are clearly told to keep the accuracy rate high, don't spill the beans about insane entries you find in the documentation, etc. Heck, Carol is super nice and accommodating for a Fae because she gives the player a warning instead of just outright turning them into a mouse.
I bet that a lot of those "welp, you are screwed. Good luck!" and "Have you considered buying a new house?" situations could be solved if a) HSH as in-game organisation was less "Fae inclusive" or b) the poor callers had some cold iron on the hand.
@@wardrobewings8000Thank you for the insight. This info makes the game a lot more intriguing and mysterious which I quite enjoy.
My painful realization that I was 16 before Insym was even born lol
Bruh. I feel your pain. I felt so old when he said, “the before times” 😂
I'd love to see an endless mode for this. Make it replayable like I'm on Observation Duty.
i love imagining that this is actually insym's job and it's just bring-your-chat-to-work day, and all of his complaints are about real customers.
I started the video wondering why Home Safety Hotline even existed and by the end accepted that we probably do need specialist services like this.
Liked for the game creators.
The prank caller with the weird voice is a reference to a famous prank caller known as Longmont Potion Castle. His prank call of Alex Trebek is particularly funny. This game needed the levity, it seems to be gratuitously dark but purely for shock value what with all the dead kids and pets.
Calling 1996 the before times made me feel so old, thanks lol
@15:17 "quieet before ites too latte" that caught me off guard, too funny LOL
the troll doesn't fart, it inflates and deflates, they are naturally full of air
Man, I love how the sprig vines were hinted at so early on. That's really cool!
Edit: Just noticed this after Insym pointed it out, but that person on the computer is consistently getting closer with each work day-
Edit 2: That ending! 🤣
“I wasn’t even born at this time!” *me, who was six during that year* 🥲
Theres nothing better than coming home from a shit dumpster fire day to find a new 3h long insym video
I was so excited about this game when I saw the first video you made on it! We're truly blessed with a video this long
I saw this on steam last night and I thought this would be a perfect game for you to play! So glad to see this video today :)
A Yippee infestation lol
That would have been hilarious.
5:30 For a moment I thought the devs made a mistake, but actually? Mistaking stink bugs for bed bugs in an informative context makes sense. I've seen it happen before.
Long story slightly less long, I snuck my friend's monkey onto campus and we almost got caught. Security sent an email out to staff about it, but the security guard didn't even bother to get the species right. My friend's monkey was a capuchin, and this guy included a photo of a marmoset. These species are super different and very easy to tell apart, too, so it literally just "A monkey is a monkey, you get the idea, snitch on these students if you see a monkey," lol.
I think I'd like the long story there tbh
@@mlgmilkplayssame because they're just casually saying their friend's monkey like everyone casually has one like a dog
@@blternative You can legally just get a pet monkey in Alabama, Arizona, Arkansas, Connecticut, Delaware, Florida, Indiana, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, West Virginia, Wisconsin, and Wyoming. You might need a permit, but it's really not that out there to have a pet monkey.
@@blternative My friend was the daughter of well-connected upper-middle class immigrants - either Pakistani or Afghani, iirc - and the monkey had been a gift to her from a family friend. I forget its name, but it had a little diaper on and wore baby clothes she bought for it either in stores or online.
The reason we snuck the monkey onto campus in the first place (since @mlgmilkplays asked as well) was project-related. We were taking an Intro to Theatre class together, and one of the assignments was to make a five-minute parody skit based on a fairytale, then perform it for the class. Every group wanted to stand out, of course, and my friend suggested we use her monkey as a cast member, since it was very well-behaved and frequently went out in public with no issue. We asked my professor for permission, and she was absolutely thrilled by the idea.
The day comes, and my friend and I meet outside in the parking lot, where we hang out with the monkey while discussing how to get it inside. We were both idiots who didn't make the very obvious connection that someone was going to snitch, and someone did.
The bald British hardass of a security guard (who'd chewed me out previously for allowing my only ride to campus to drop me off in the early morning before the doors unlocked) comes outside, finds us, and tells us the monkey isn't even allowed in the parking lot. We say, "Oh. Okay..." and wait for him to leave.
I text two other on-campus friends and we strategise. They find the prof and tell her the issue. She says she'll cover for us only if we can get the monkey into the classroom on our own without getting caught. (Madwoman, 10/10.) Two of my friends indoors set up by the two emergency stairs entrances, one of which is just inside the back entrance to the class building, right in front of the security office. The other is upstairs, of course, very near our classroom door.
As soon as my friends confirm the coast is clear, the friend with the monkey, being Muslim, slips the small monkey under her hijab and casually strolls right past the security office and through the doors to the emergency stairs. I follow right after.
While my classmates and I are waiting for the group performances to start, my professor lets us know she and all the other faculty members just got an alert email about the monkey. My group and I gather around the prof to see the result of our mischief, and that's when my friend looked at the attached image and indignantly said, "He couldn't even get the species right!"
(We got the monkey off-campus and back home safe and sound immediately after, there was no exploitation or over-stressing, and the little bab was very well rewarded for its performance in the skit with wholesome snuggles from its owner and treats that were safe for it to eat.)
Gonna need some of that Orange Drink over here. Too many mouths to feed, know what I mean? Whatcha gonna do about that? XD
Loved this game! Also really appreciated such a dialogue heavy game having everything written out for me to follow along. Being hard of hearing, sometimes these grainy audio call games are hard for me, but this layout completely fixed the issue!
Bro tingle in your back and the goosebumps when you get that call fr.
I watched this through the stream, and now I'm rewatching it because it was so good! Thahanks foror pleyin tshis gameee!
Ahh, the new fable 'Keep yo house clean' 😂❤
So I'm assuming the missing people reports with the bush were kids eaten by false rose bushes? 😅
been subbed to you when you had around 250k and im so happy that you are quickly nearing 1 mil! also its not good that i binged this entire video when its midterm exam week lol
6 am video after not sleeping should be criminal I won’t sleep at this rate lol
Insym made it to the end. He is a good example of someone who did NOT recognize the bodies in the water.
Be like Insym.
I had to think about that constantly, it gave me that vibe XD
YAAAAAAY!!!! i loooved watching you play the demo and was just yesterday looking to see if you had played the full game yet. im so happy!! ❤❤
When I heard the name "Carol Regina", my mind immediately went to "Couerl Regina", which if you don't know, a Couerl is an alien, and Regina means "queen".
Really awesome game!
True-ish, I guess. But 'Coeurl' (not couerl) doesn't mean alien, it's just the name of an alien species from the old sci-fi story "black destroyer". Coeurls are cat-like/panther-like aliens with tentacles, and it doesn't really seem pertinent here.
Also, just to give some further background, coeurls are adapted in various final fantasy games (which is where I am assuming you drew your connection), and even D&D, albeit, in D&D they are called "displacer beasts". AFAIK, there is no adaptation of them that involves mimicking or pretending to be human.
I love waking up to an Insym video ❤
This game looks GREAT. Thanks for continuing to bring attention to these smaller games!
-Cellar Growths, we haven't read it
*reads it for the 5th time*
this game when was in the demo version i waited the full version to be realised and it worth for me to wait
I'd happily share my house with some Hobbs. Could use the help with cleaning 😂
If it wasn't for the detail that they can metamorphose into killer boggarts, then I would infest my house with them, lol
@@michealwilliams472 Just have to make sure to feed them everyday. It's like having pets, lol.
@@sianharknessjones Just like having a cat that's capable of evolving into a tiger overnight
literal infinite cleaning glitch because if you give them a bowl of cream, they’ll actually clean the bowl so you can just leave it out and refill it every night without worry. waking up to a clean house every morning sounds like a dream.
That ending was the weirdest office holiday party EVER! 😂
Watched ManlyBadassHero play this. This game is an absolute gem.
I really just watched a 3 hour long video. Insym is fixing our attention span
Awesome game, and fun VOD. Not sure how you found this gem of a game but the team did a great job with the writing!
When insym says this was before he was born 1996.. definitely feel old.
Watched someone else play this and just got this in my recommended
Really excited!
3 hours of you playing this game I love? Jeez I didn't know it was my birthday today.
I'm loving this so far
ngl whenever you describe the game that you play it sounds awesome
Omg, I've been wanting to see Insym play this 😮
This was such an awesome stream.
love your videos man really makes my day especially when it's a chillas art game :)
This will probably sound silly, but I've seen quite a few people play this and for some reason I decided I had to wait to watch you play it instead. And now it's here, and I'm hype!
Not him calling 1996 the "before times" 😢 that's when I was born
I'm 92
1992
1995 here lol
That's when I was _TEN._
YES.
THIS IS WHAT I'VE BEEN WAITING FOR!!
Watching ManlyBadassHero and now Insym play this game, it makes me want to play the game too. Hopefully it won't be stressful for my old laptop lol.
Insym when lady calls the center and tells him that she see bodies of her family looking at her. -Insym: ' *please hold* ' proceeds to read whole bestiary.
This game is a way to brainwash kids into keeping their house/rooms clean 😂
tbh, that's what most folklore was. Scary stories to keep kids from misbehaving.
"All hail our new junior supervisor! *starts dancing*" that has to be the funniest thing I've seen all of this past 3 months 😂
Wow that was amazing! and eerie at the same time! I laughed sm when the voice doesn't match the picture at all although i admit the voice acting is good.
It's fun watching people read stuff out. Especially stuff like proboscis and fae. Those are the kinda words that you can see fairly often but rarely have to say aloud.
I encountered this a few days ago as my friend sat me down and played it all.
My friend didn't quite get the ending. It seems rather, celtic. With mention of faes. And it's relative spirituality.
I'll give you the short version.
They had a lot of fun with it. And you should too :3
Gotta give the voice actors kudos, they did great!
Loved the idea and execution of this game. Only thing missing is a replayable mode with random problems (wouldn't need to be voice acted).
that was a fantastic game and an even better ending sequence
What a treat of a game! Fantastic combination of eeriness and hilarity.
This sort of world and lore is very interesting. It feels like it’s on the level of Vita Carnis. Very interesting and will follow more closely, thanks for this amazing vid/stream.
P.S. on a funny/suggestive level in terms of combatting a lot of these anomalies, it sounds like a RV/mobile home is a great solution to a lot if not all of these anomalies and creatures.
Many of those discounts are for iron items... which can harm fae. The lore is pretty cool.
I love coupon codes that are also stupid puns - I wish I could have seen more of them
La sa te almost had me choking on my food 🤣😂🤣
I just played this game a few days ago, then my favorite CZcamsr plays it 😍
Omg you played it!! Thank you insym im so so excited!!!
This game by far is the scariest thing I’ve ever seen. It captures so many fears at once, and how close it is to reality and the way they make it feel like you are truly answering people makes it feel so much more realistic
The best Analog Horror game. Second time watching someone play this game, it’s amazing!!
He seriously forgot the "dog size" part of the slug within minutes, lord I wonder about Insym sometimes. Lololol
That's adhd for ya lol
@@menacingjack I didn't know he had that.. it all makes so much sense now. Haha
As someone with lymes disease I was quite surprised to see it mentioned here.
In your intro for this Vid you sounded EXACTLY like Arnold Schwarzenegger 😂💯
My call center instincts are kicking to not keep the caller on hold for that long lol