We usually got there when they opened 5.30 ish I think and pretty much got straight in longest wait was about 30 min one evening when we went to the Italian a little later
It was $100 that’s why I mentioned to take care of them as you don’t want to get stung with that. The queues always quite long at reception we won’t to concierge desk eventually to get it sorted and they wavered the charge.
They supply masks at buffet I was not royal elite so I’m afraid I can’t help you on that one we could only book the Japanese there was a little kiosk outside the sports bar for this
We saw them along the Main Street , in reception around the cenote our Roman was in the 7 block we saw them a lot between there and the pathway past the animal enclosure but we saw them most days at some point you usually hear the rustle in the trees first
No covid test out check in was a bit of a slog around 1.5 hours it was just slow there were only a couple of people in front of us so no idea what the hold up was once we got to the front check in was quick
Do the cenote swim they provide just the life jacket no mask/goggles., for the jade river swim they provide snorkel mask and life jacket. I looked in the shop thinking I would pick some snorkel masks up but they were $50/$60 each so I would recommend taking your own
i’ve been to around 14-15 different resorts and this is my all time favorite. been here 4 times and never had any problems. yea the meals aren’t all 5/5 stars but ur in a different country and there is enough that u won’t go hungry. the pure uniqueness of this resort makes it better than the rest
There are signs that say for your own safety don’t feed the animals incase of bites as they are wild obviously this could happen, not for animal safety. However most people do and I never saw them being given anything other than bananas and apples 🍎 everyone is very respectful of them.
I’m glad you’ve done this review as I’m just looking at Mexico for next year and this appealed because of the animals. I travel with my 3 boys alone and having read some of the reviews on trip advisor they make the place sound horrendous. From Mosquito problems to the food just being inedible. I was seriously rethinking until I see your review. We’d be looking to go in early July so I would expect the sargassum to be heavy but it wouldn’t be a deal breaker. 🦟
Honestly like I said the food wasn’t the best I’d had but it was nice plenty of selection we enjoyed it and no mosquito problems , I have had mosquitos not here but in Mexico before tho the hotel was out in force spraying them so maybe that’s more seasonal ?
Wow, your video is very informative! So many helpful tips and a lot of footage. I am going there next week and I’m happy I found this 😀
Glad it was helpful! Hope you had a fab time
I stayed there in March 2022 with my 2 boys, and we loved it.
I just booked for this August again. Can't wait! :)
I think it was May 22 we stayed amazing experience for my children loved it 🐒🦎
Great review of this hotel!! We have booked up for end of June start July for 2 weeks can’t wait!!!
I hope you enjoy it we loved the beautiful setting and the 🐒🐒🐒
We booked it just my husband and I for February 7th night. Thank you so much for your information.
Hope you enjoy it! 😊 we loved it
Did you visit the Sandos Playacar, you can just get a cab over. Its one of the top ten best beaches in the world, we have stayed there twice ❤
Yes we did it was beautiful 😍
Just wanted to ask if this resort has dolphins as looking for a resort that DOESN’T have captive dolphins. Looks a lovely resort
Hello no there are no dolphins at the resort
@@clairemariehoward Thank you x
Going in sept cant wait
Enjoy 😉
Really good informative video - due to travel here next week and can’t wait. How long would you say you waited for the restaurants you couldn’t book?
Not long we went at 5,30 ish when they opened and pretty much got straight in
We usually got there when they opened 5.30 ish I think and pretty much got straight in longest wait was about 30 min one evening when we went to the Italian a little later
Was it 100 dollars or 100 pesos for the wristbands if you lose them? I’m going in august, can’t wait
It was $100 that’s why I mentioned to take care of them as you don’t want to get stung with that. The queues always quite long at reception we won’t to concierge desk eventually to get it sorted and they wavered the charge.
My family I go the week after next can’t wait!!
Its 100 DOLLARS..i know because other resorts have warned us about this being expensive replacement. Like 150 dollars at fiesta americana
How’s the WiFi situation in the hotel room?
Being honest I don’t remember now , I don’t recall it being a problem 🤷🏻♀️ sorry not much help
Did they supply the masks for theatre/buffet. If you are royal elite member, how do you book restaurants? Directly upon arrival at resort?
They supply masks at buffet I was not royal elite so I’m afraid I can’t help you on that one we could only book the Japanese there was a little kiosk outside the sports bar for this
Hi thanks for the video, I'm off to here at the end of May with my son he's 12, will they be enough to do ?
We had plenty to do here it was great we also had a day at Xplor which was amazing
Thanks for the reply Claire, can't wait to go, xplor is defo on the list, any more excursions you would advise?
I may have missed. When where you there? What dates.
Hiah this was May 2022 Cx
Hello great review..in what areas do the monkeys hang out?...cenotes or mayan ruins? What side?
We saw them along the Main Street , in reception around the cenote our Roman was in the 7 block we saw them a lot between there and the pathway past the animal enclosure but we saw them most days at some point you usually hear the rustle in the trees first
Hi! Do they require Covid test still? How was your check in time?
No covid test out check in was a bit of a slog around 1.5 hours it was just slow there were only a couple of people in front of us so no idea what the hold up was once we got to the front check in was quick
Where are the slides water park did kids go?
There is a water park on site where the slides all are we spent a couple of afternoons here the kids loved it
Do they proved goggles for the cenotes??
Do the cenote swim they provide just the life jacket no mask/goggles., for the jade river swim they provide snorkel mask and life jacket. I looked in the shop thinking I would pick some snorkel masks up but they were $50/$60 each so I would recommend taking your own
We stayed there December 2023 I wouldn’t recommend this place to anyone
That’s a shame , we had a lovely time here , not the best hotel we have ever stayed in but we had a fab time !
i’ve been to around 14-15 different resorts and this is my all time favorite. been here 4 times and never had any problems. yea the meals aren’t all 5/5 stars but ur in a different country and there is enough that u won’t go hungry. the pure uniqueness of this resort makes it better than the rest
Yeah we loved the jungle walks the monkeys all of it , and I agree food not the best we’ve had but it was still enjoyable 👌🏼
Je ne recommande vraiment pas👎 février 2014 bouffe 🤮
That’s a shame we enjoyed it 😏
Please don't feed the animals!!!
There are signs that say for your own safety don’t feed the animals incase of bites as they are wild obviously this could happen, not for animal safety. However most people do and I never saw them being given anything other than bananas and apples 🍎 everyone is very respectful of them.
I’m glad you’ve done this review as I’m just looking at Mexico for next year and this appealed because of the animals. I travel with my 3 boys alone and having read some of the reviews on trip advisor they make the place sound horrendous. From Mosquito problems to the food just being inedible. I was seriously rethinking until I see your review. We’d be looking to go in early July so I would expect the sargassum to be heavy but it wouldn’t be a deal breaker. 🦟
Honestly like I said the food wasn’t the best I’d had but it was nice plenty of selection we enjoyed it and no mosquito problems , I have had mosquitos not here but in Mexico before tho the hotel was out in force spraying them so maybe that’s more seasonal ?