[Channel Talk AI] Using ALF in YOURMEMO

From its start as a blog market in 2018 to its 60% return rate on its shopping mall
YOURMEMO, a fan-based brand, emphasized the importance of CS from the start.
To take care of CS properly, they decided to reduce simple inquiries and focus on more important ones.
Did they achieve their goal through the closed beta test of Channel Talk AI agent ALF?
What changes occurred to YOURMEMO, where they kept pressing alt+tab nonstop?
Check them out in the video!
00:00 Intro
00:14 What kind of brand is YOURMEMO?
00:47 What made you decide to participate in the ALF beta test?
01:08 Has the ALF actually worked since its introduction?