How to temporarily lock your account

In this video we show you how to temporarily lock your account for any reason.
If you notice suspicious activity on your account, follow these steps right away:
Lock your account. See the details below on how to temporarily lock your account, which prevents access to your Coinbase account and restricts funds from leaving it.
Secure your email and devices. Reset your email password and check for any unfamiliar rules, filters, forwarding addresses, or recovery emails. Scan your devices with anti-virus software and ensure that your device software is updated to the latest version. This protects your accounts and devices from potential malware threats that could be used to steal your sign-in credentials to gain unauthorized access to your account(s).
Important: Once you've locked your account, you'll be required to complete account access steps to get back in.
Secure your email
Hackers may compromise your email to gain access to your Coinbase account or to try to block Coinbase emails from getting to you.
Check if you can still sign in to your email.
If your email has been compromised, you'll need to contact your email provider to shut down your account or change your email password.
Change your email password if you still have access to the email account.
Turn on 2-step verification if you don’t already have it set-up.
If you're not receiving expected emails from us, see Troubleshooting Coinbase emails.
Recover your account
Once all of your accounts are secure and your passwords are updated, you'll need to get back in to your Coinbase account.
Accessing your Coinbase account
Follow the steps listed in our Accessing my account help article (help.coinbase.com/en/coinbase...) to get started.
Protect your account
Learn how best to protect your Coinbase account.
2-step verification
2-step verification is by far the best way to secure your account (aside from a strong password). 2-step verification is required on Coinbase, but there are a few 2-step verification methods that are more secure than others. See our What is 2-step verification help article (help.coinbase.com/en/coinbase...) to learn about the different options available and which methods we recommend.
Account security and crypto scams
There are many precautions you can take to ensure your account is safe. Here are several help articles that detail account security and avoiding crypto scams:
Avoid cryptocurrency scams gives examples of many types of cryptocurrency scams and tips for avoiding them.
How can I make my account more secure? will show you the best account security tips and tricks.
What is phishing? highlights phishing scams and how to avoid them.
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This content is being provided to you for informational purposes only. Nothing discussed in this video is intended to be investment advice. This content, and any information contained therein, does not constitute a recommendation by Coinbase to buy, sell or hold any security, financial product or instrument referenced in the content.