My definition of tips is when you do a good job and the customer want to thank you for a great service. It is not a tip of they ask you to do an extra job and give you money for it. That is a service.
On the tipping, if it is a straight tip on a regularly scheduled job that is already being done where there is no additional service(s) being rendered, then I would think that it would be fine for the employee to except it. But, if it is an additional service not normally being done or not scheduled, then that is the lawn care owner's call and the owner extra income to earn. I also feel that the lawn care owner also has the right to tell his employees not to accept any tips that a customer may be willing to hand out. A owner could be ready to up his price on the customer and then the customer could say, 'Well, I tip you workers regularly", and that could open up a 'can of worms', so to speak.
When im your clock. You pay me not them. What your describing is not a tip. Thats payment for a job while your paying me an hourly rate. As a Tip if after the job we are payed to do is done and the owner comes out of the house and says. Thanks, great job. Here is a Fiver. I dont really see an issue with that if i was done doing the job you payed me to do and the owner hands me $5 i'll take it. I wont do extra work for them for $5 while on your clock. I think thats a critical difference.
I agree completely with you and have had this happen when I owned a remolding company. My rule was if the customer requested something from a employee, they were told to direct the customer to me. By doing this there was no more problems. Great video Thank You.
I have been in the service industry in and out of homes with the same company for the last 13 years . i have built relationships with these customers and during christmas its nothing for me and my helper to get $150 a day in tips we split everything 50-50 . we provide a high quality service and they appreciate what we do . its a little gift for keeping them safe during heating season.
Tips should be shared. If it's going out of the way for a minute or two for 10 bucks then why not? If it's a tip for the regular service job done well, then again the tip should be split with every person who put in an effort.
Nick ....awesome video !!! James is funny as hell. It's been fun 9ver past year and half to watch you grow and different crews and employees and adventures and now you got like 20k subs when I started watching it was like 4k... keep grindin... keep posting CZcams vids for us !!!!!
I think tips are good for your employees because they will do better work and care because they can make extra on tips than they would on their hourly work. It also helps with moral and gives employee a better day. Yes I agree for tipping for their work but if it’s for a extra job then it’s up to company to handle that
I wouldn't accept money/tip for doing an additional job but a customer coming out and saying you're doing such a great job planting my flowers here's a tip. I think is an acceptable time to accept
I work for a tree company. usually 3-5 guys depending how big the tree is and what has to be done. people will come out and offer tips to us and usually we either clear it with our boss and then split it for lunch or something that day. As long as they are still paying for the job then the tip is just extra. it is no different than tipping someone who is washing your car on top of the price.
I agree with what James said with going to the Boss and I like James honesty and I also like James answer he would give to the customers about if they were going to give him a tip for doing some extra work.
A tip is for showing gratitude for a service already rendered and paid for. A tip for an extra service wanted is not a tip, but a payment for service. Employees should always report additional requests to their boss, the guy/gal that signs their check, and get their blessing or respectfully decline the money and service.
Everything goes through the boss because he is paying u for any work done while your with him because he has paid for the equipment for u to do the job in the first place.if u weren't with the boss u wouldn't even have that job offer.
Your not talking about a tip, your talking about being paid for services. A tip is when you get money in additional to what services you did and got paid for.
Well I am new to this Lawn Care Business, It is my son and I that do everything. We usually don't ever see the client, everything is done by text. All my clients are set up with the CASH app which I really love. The day before I arrive to mow the clients yard, I text them and tell them an approximate time that I will arrive. When we finish the clients yard I text them that we have completed the yard. They will then go on the CASH app and send me our payment for services completed. Some tip on the CASH app and some don't. I do let them know they don't need to tip on the first time they do it. I believe tips are ok as long as they are spread out with the whole crew that is working that property. But you have to remember tips are taxable also. So if a employee receives a tip they must report that income to the owner.
Nick, I partially agree with you on tips. It depends on what it is. If he/she asks my guy if you could help move a couch or something. If they want they can. If they ask to weed eat or something simillar then come to the boss. I also do not really care if the customer wants to come and throw my guys $5 or something small for Christmas or as an aprieciation once in a blue moon. As long as they are not getting paid to do something extra with my equipment.
This is a very interesting, and a quite controversial topic. Here's my opinion. For doing a job that you are paid to do, on behalf of your employer/company, one should not accept a tip unless it is stated that tips are a part of your salary AND that expectation is passed onto the customer during the quoting phase. Instead of accepting a goodwill tip from your customer, politely and respectfully decline the tip and ask the customer 2 things: continue to keep us as your lawn care provider, and if we did an exceptional job please let my boss know. This will be beneficial because you will get continued loyalty and business from this customer (meaning continued inflow of revenue $$ and you get to keep getting paid), and any cash incentive the employee may or will get will come from the profits made by the company (or out of the boss's pocket). Now, AS for side jobs on your customer's request and using company equipment and tools AND accepting side payment for it or given as a quick complimentary one-time deal. This is a no-no, and if the customer is pressing the issue then you would need to make a phone call to your boss for approval and adjustments to the quote. These small side jobs, especially if it is done for free on a "one-time" deal, have a tendency to compound and become an expectation from the customer. Finally, never take a blank check from the customer or accept a cash goodwill tip unless okay'd by your employer.
i’m in high school and work with a local landscaping company. this is my 2nd year cutting grass. the first year i was put in the truck with someone who was a great worker. showed up on time. now i’m driving this summer and i have my boss’s buddy who works with me. just the two of us cut the route. he constantly complains that we need to take multiple breaks and is trying to smoke a cigarette before we start each house. this is annoying because we never get to finish our route. then i tell my boss we didn’t finish route and he kinda gets upset. like i understand why he gets upset but it’s his friends fault and if i tell my boss nothing will happen. really wish i could work for saving green 😔 it’s very annoying working with this guy
I am the operations manager at a marina, meaning i over see all matinace to the facilty including the grounds. Tips for me and my coworkers are spotty and are not on a regular basis. On fathers day for example we were extremely busy with tennats of the marina, guests and people just waling around, I personally reviced $150 in tips aside from my salary pay. Yes it seems like alot but normally me and my crew average 5-10$ per person per week, so given that I do believe it is justified in reciveing tips since we spend so much time and effort doing the work we do. My boss feels the same way :), keep on making good videos! always statisifed when seeing a nasty property turn into a resort!
On a second note, for the past 3 years we have been mowing our grounds with a 21" push mower, every year we have to buy a new one since it cant handle how much we use it. As of yesterday we were BLESSED with new mower, a Ferris 700 series 44 inch, yes its small but all of our grass is in long and narrow areas with may obsturutions. going from the push mower to the Ferris we have cut down our mowing and trimming time from 10 hours to 3, worth the investment.
I've been told before that hourly employees outside of restaurant servers generally are not allowed to accept tips. So I've offered bottled water, sodas, and prepackaged snacks/candy sometimes to mail carriers, delivery drivers, lawn care people... etc. Everyone is always happy to accept cold drinks, especially because of the hot weather. I've also never asked for any side jobs from anyone. It just seems weird to me. In the end, the whole tipping thing, seems too messy and complicated outside of waiters and waitresses. So I just offer the food and drinks, because there is no money involved in that.
Love your channel man good laughs to and not everyone does everything the same way so sometimes you could learn a thing or two , I have been mowing for a landscape company for a while so improving yourself more and more is what I like. I do landscaping mowing for a while now and I get tips ive also turned some down but they always insist. it all depends on the situation but if it was something more bigger serious I would def call u about it if it meant doing more work which wasnt a normal thing. But you also said you give your guys some extra cash here and there which is awesome
I subscribed because you are so interesting to watch. You are an exceptional leader. But the fun you guys have is so much fun to watch. I don't even care about lawn care right now we are living in a camper until we get our retirement home built. But if you guys were near us I would definitely definitely definitely hire you guys. Hello from Georgia
All money has to go through the owner. Owners time and equipment. Not to mention the liability of breaking something or someone getting hurt - example, could you move that planter and it gets broken, or can you trim around something without the boss knowing and a rock fly's through a window.
Nick if you approve an extra service and the customer offered an additional "tip" they should take it and give it to you as payment for the extra service. maybe use it for drinks or lunch that day.
If said employee is mature enough to handle the situation with the customer to make it CLEAR this is above the standard services, its agreed, he is tipped. Employee comes to you outlines the situation completely, honestly, and detailed hiding nothing. Gives you 10 bucks from a 20 dollar tip in his explanation I used your equipment. What do you do......That man deserves to be a partner. He had all parties in the PLUS column and was ultimately making the customer happy!
Tipping by the customer to the employee for job well done, because the tipper is in a good mood, etc is perfectly ok by me. Me being the owner if im tipped, money is automatically split and or given to the employee. Now with that being said, monies given to whomever for any extra service must and will be run through the company.... Keep on chopping Ninjas!
Additional service performed: Additional charges through the company as duties went beyond initial agreement. Simply being generous and tipping the crew to show appreciation for normal service: Tip split among those who were on the job and performing the service. A restaurant owner doesn't get a dividend of their floor staff's tips, that's not how it works.
I don’t take tips right off the bat but I have had customers that insisted on tipping and I did accept the tip but it was not for a special service in addition to what I was already doing. They felt the quality of the service I provided warranted a tip. In that case I feel it was acceptable to take the tip plus the customer insisted on it. I hope this makes sense. Also I made the owner of the business aware that the customer had done so and the owner told me to keep the tip.
If Sassy James didn't wear those black jeans, you wouldn't have to worry about tips. We know that everybody is willing to give Sassy James a little extra when he's wearing those black jeans.
The only way tipping from a customer would be ok is if the business had 2 co-owners working at the same job and one was asked to do something additional to what was already being done. Then that money goes back into the company anyways. I agree with you Nick, employees should not take tips from the customer's. If the customer really wants to tip someone, then they can give that money to the boss and like you said you can then give that to the employees on payday!
Hi Nick I do the same i tell my workers any work outside what we their for goes through me as the business owner and i can make the decision. Point 1 if the worker does it on their own and hurts themselves or damages something they will expect the companies insurance to cover it but they want the money for doing the work and if they do hurt themselves then your down a worker untill they are able to get back to work or your out of pocket paying to fix what gets broken or higher insurance cost. 2 what the worker thinks could take longer and then throws the whole schedule out and could impact on other customers. 3. If they do it once the customer will keep going to the worker and if the employee accepts they are double dipping by getting paid extra from the customer plus they are on the clock for their hourly pay which cost you more money that your not getting paid for. 4 its extra wear and tear or possable equipement costing the business that your not getting paid for. To me at the end of the of the day its a form of stealing which is a level 3 breach and termination from the company
If a customer wants to tip I would direct them to you Nick, where upon it could be settled that it was money for the extra time spent on the side job, that from there could be set up as a one time thing, or recurring.
I have worked for one of the biggest landscaping business in Mississippi and I was told if a customer comes to me and try’s to tip me it’s okay to accept it and I’ve been on jobs where people come up and tip us and I’ve honestly tried to decline but when you do your job and you do your job good people are that and they appreciate that so I feel like it’s okay
I agree with you completely Nick because he’s on your time and using your equipment. Your name and reputation is tied to anything done while you’re there and the dreaded liability issue also.
My take on the tipping situation is that it needs to be below $5 for me to accept it. I would also let the boss know the amount the customer tipped and see how he/she wanted to handle it. Cause if it's a few dollars the boss might not care and let me have it. However, I do not think customers should be tipping when they are already paying for a service, maybe offer ice cold water or something along those lines.
OK so the way I view it is as long as the employee is not accepting extra work from Your customer or trying to take work from you. I see no harm in accepting a tip it's a way for the customers to show gratitude to your employees. Hope this makes sense ... Other then that love the video's. I subscribed a few days ago and have been hooked since then keep up the good work..
You pay them to do a job. They do the job. If the customer feels the guys deserve something. Let them take it. It shows appreciation. It's not your money, it's the customers. They want to give it, let them. If it's extra work like you described. Unpaid? do it for customer service. Tipped: It sets a bad precedent for your company and makes a worker think they can do it on their own.
I have been landscaping for 8 years now, since I was 12. You always decline the money the first time and if they offer again you accept it. Simple as that!
I do basement waterproofing, sometimes they'll give my crew boss 50-100 and tell him to get us all lunch so he splits it with 5 of us 10-20$ and we go get lunch. It's different withba huge concrete job everyday, it's weird to get tips for that but we accept them, owner/ my dad doesn't mind, he gets 7-15k for the job itself haha
i think it depends on the reason of the tip, if there are trying to tip because they notes that one or all the employee are working hard and they appreciate it then ya and if it is to all of them then i would make that a bones to them. if they are tipping because of some thing extra then it goes to the boss
I ALWAYS ACCEPT TIPS ,BUT IF THEY ASK IF I WANT A TIP I TELL THEM ITS UP TO THEM BUT IF THEY SHOW ME THE MONEY REGARDLESS HOW BIG OR SMALL I WILL GLADLY ACCEPT AND THANKS THEM
Are you against a customer giving your employees a cold bottle of water or drink? Tips are expression of kindness and respect, As a owner of my own business I appreciate when a customer rewards me for working hard, I would never let greed prevent from someone else receiving a tip, Its a small random act of kindness. Don't let greed get in the way, it can poison a good business
if they got a tip for doing an awesome job than no issues but if they got a tip for doing extra work that makes the issue than the tip isnt a tip it becomes an extra charge for the company but there should never be an issue if the customer is just showing appreciation for the good work that was done
No... I would get so offended to the point I would think about looking into another company if they denied my generosity and tipped. Im talking about giving a tip for doing your regular job, not me asking for any extra services. Just for doing a good job consistently. And I do this for many companies even the mail man once a year! In America we are accustomed to tipping everyone for everything.
Personally I think tips are fine, I think if you are getting offered a tip to tell them to talk to the company owner, If they are offering to tip you to do extra work then they should also talk with the owner of the business.
If James is true and acts on his words. YOU HAVE A GREAT EMPLOYEE. Employees like him are few and far between. 👍 He makes watching the videos entertaining.
There is a difference between a tip and the customer paying an employee to do something extra. I've had it happen a million times where a customer will come out and tip me and the guys just for doing a great job for them. We always decline it but if they insist we will take it so as to not offend the customer. But if they wanna pay a guy to do a little extra the. It need to be approved by the boss.
My wife has worked as a waitress for years a tip is for doing a service it's a gratuity they get paid hourly rates as well. It's hot if your out there and do a good job let them get the money. What your talking about is underbidding your company on a job not tipping if it's an additional job then yes it should be the company that gets paid.
Something as simple as moving a flower pot. Sorry boss man. I'm done before I could even ask for permission. As far as tips go. A tip in my opinion isn't something that is in exchange for something extra. A tip is something that shouldn't be expected, but appreciated none the less
Honestly, the way i am, i dont accept tips. Im already being paid by my boss for working, i dont need someone else deciding to give me money for what im already being paid to do. Id rather them keep it and spend it on what they want or need.
Well, I used to agree with allowing my guys to accept tips, but..... not any more. Unfortunately, in my experience, something as small as that ends up encouraging something that is not acceptable and then everything spirals out of control from that point forward. I tell my guys they are not allowed to accept tips. Any employee accepting tips will be terminated immediately. All monies (pay, bonuses, tips, etc.) come from the check signing sensei . I have even had to let guys go over this. I make it a point to coach/train my customers that if they are so inclined to tip, it should only be run through me. Now, having said that, before the haters start stalking me, I give my guys monthly bonuses (especially during the busy season) in which any "tips" received are divided equally among all the men that have put forth the effort, come to work on time, don't have negative attitudes, etc. I believe in fair for one is fair for ALL. We work as a team, we are rewarded as such, as well!!! As far as additional services are concerned, that should be a customer/sensei issue. Any work detail has absolutely nothing to do with the hired hands simply because, like you said, what is claimed to be "only a few minutes" turns in to a nightmare that takes longer than expected, you don't get get paid properly for services rendered, delays in arrivals for other paying customers, etc.
I would say that it is okay for customers to tip the company/business not the employees. I am saying this because right now I am a teen lawn care owner and I will happily receive money from the customer wether it be them paying for the services we have given them or them tippping us. Whatever it might be how I plan to do it in the future if and when I start employing is the customers tips the company/business in your case Saving Green Lawn Care and then when your company/business pays the employees on the date you have it set for all the tips your company/business has accumulated goes to all employees including the owner. I also let the customers know this before I agree to take the tip from them. Just a 14 year olds opinion on this subject.
If you believe the "Customer is always right", then it's not even an issue. So long as its not extra work done, and just them showing appreciation, then it ought not be an issue.
I don't like tips. Once it starts the customer and/or employees seem to think it an obligation there after. Either charge for the service, or do not charge and take no tips. Business with me would be clear cut. You pay an agreed upon amount. Tips are not and would not be in any of my agreements.
All depends on the customer and the job. If it's too much. I say talk to my boss. If it's something I can do easy and without wasting any time really. No problem. If they offer me money, I say no thank you I just want to make my customers happy, and if they force it, I'll accept it, and tell my boss. Note that a lot of people that are of different cultures could take your refusal as an insult, if they have less money than you, they may take it as an insult there, so on so forth. At the end of the day make the customer happy without making his life difficult. That's my bosses mentality
BUT NIIIICK! Ok I sale propane, I fill bottles and work the office and people always want to tip me for " I'm friendly and do a great job" " not treating them like dumb people" and this is what they say to me all the time. I take the tips BECAUSE that's there way of saying thank you and I don't want to reject them. It's like there good deed I guess you can say. I'm doing my job and giving 100% to my customer which we all should feel because we should care about the company like it's ours, If we do a great job we have customers and we keep our jobs. I give all my tips to my boss because they are really tipping our company for the way he wants us to do.
Ok so I have a question say you had an employee for 13yrs and you get hurt and have said person runnin the show for ya for basically the whole summer and takin care of the equipment oil change blades ect. Would you still leave them at the regular employment rate say its 10.00$ an hr when the owner is normally working or would you give them a raise for running everything?
I love the multi angles you did, even though its a PITA to have to set it up. As far as the tip goes i see where you are going with that. Employee's taking money out from under your nose. I dont think its a good idea for employee's to be taking tips for doing side jobs at all. Hourly pay, your equipment, your fuel. Any jobs done and money earned while on the clock, goes to the business. Even thought i said what i said in the last video, that was just an answer to your question about if he should be hired back after he took a blank cheque. If the cheque was blank the employee assumed it was theirs because i guarantee you there was no pre discussion between employee and employer about accepting tips. So all in all. Yes i think he should hire them back but make sure the tips deal is understood.
A tip out of the kindness and appreciation from the customer is fine, but if you do something extra (with the bosses permission) it is no longer a tip but a compensation for a service.
I would rather keep the job in stead of the tip. Lie to the owner and chances are you get fired. Keeping the money would be the same as lying to Nick. Nick gives all kinds of raises and bonuses to his people, give him the money rather then be deceptive.
NativeSalior I did that on purpose, I’ve been waiting this whole time to see if anybody would comment and notice and you’re the first. In all my videos there’s small little clues of things but not a lot of people notice. Oh yeah by the way I did get that little spot LOL 😉👊🏻 #loyalty
In my opinion if an employee is tipped for normal services or extra services that are going through the company the employees deserves the tip but if it's to do a additional service it's not okay.
Around holidays we’ve gotten tips before like around Christmas time for example but the customer tipped all the guys which is just two but I don’t see a problem with that style of tip but like you said doing extra work and then the tip being more or less like a payment I don’t like but let’s say for example you have a granny lawn and she asks if you can move a flower pot a couple feet over it won’t take but a second so I don’t mind the guys doing that but if she tries to give them the “tip” for that they shouldn’t take it because like you said they are already getting paid and it’s not something that they need to feel like they need to pay extra for
My definition of tips is when you do a good job and the customer want to thank you for a great service. It is not a tip of they ask you to do an extra job and give you money for it. That is a service.
Theycall Metue this is my view point.
Bingo
There's a big difference between a tip and payment for additional requested services..
Oh hell yeah, I sense jealousy and greed. F#@k you that you decide when and if too tip
Marty Berghorn you just bicthing they getting the money that you would have got stingy
If I was the owner and my employee received a tip I would be happy for him, especially if it's a good employee such as James, simple.
If it's James getting the tip...you might need to ask what for..could be for a lap dance.😂
On the tipping, if it is a straight tip on a regularly scheduled job that is already being done where there is no additional service(s) being rendered, then I would think that it would be fine for the employee to except it. But, if it is an additional service not normally being done or not scheduled, then that is the lawn care owner's call and the owner extra income to earn. I also feel that the lawn care owner also has the right to tell his employees not to accept any tips that a customer may be willing to hand out. A owner could be ready to up his price on the customer and then the customer could say, 'Well, I tip you workers regularly", and that could open up a 'can of worms', so to speak.
When im your clock. You pay me not them. What your describing is not a tip. Thats payment for a job while your paying me an hourly rate. As a Tip if after the job we are payed to do is done and the owner comes out of the house and says. Thanks, great job. Here is a Fiver. I dont really see an issue with that if i was done doing the job you payed me to do and the owner hands me $5 i'll take it. I wont do extra work for them for $5 while on your clock. I think thats a critical difference.
I agree 100% with you and James. It your company, equipment, gas and Insurance.
Tipping for extra work goes to the boss tipping because they want to tip a hard working guy two different things
I disagree because there’s a reason why he/she wanted to tip they earned it and the customer saw how hard they worked for it
I agree completely with you and have had this happen when I owned a remolding company.
My rule was if the customer requested something from a employee, they were told to direct the customer to me.
By doing this there was no more problems.
Great video Thank You.
Doing great sir! Hope James keeps you happy and you keep James happy! He’s 1 in a million👍
I have been in the service industry in and out of homes with the same company for the last 13 years . i have built relationships with these customers and during christmas its nothing for me and my helper to get $150 a day in tips we split everything 50-50 . we provide a high quality service and they appreciate what we do . its a little gift for keeping them safe during heating season.
Tips should be shared. If it's going out of the way for a minute or two for 10 bucks then why not? If it's a tip for the regular service job done well, then again the tip should be split with every person who put in an effort.
Nick ....awesome video !!! James is funny as hell. It's been fun 9ver past year and half to watch you grow and different crews and employees and adventures and now you got like 20k subs when I started watching it was like 4k... keep grindin... keep posting CZcams vids for us !!!!!
I think tips are good for your employees because they will do better work and care because they can make extra on tips than they would on their hourly work. It also helps with moral and gives employee a better day. Yes I agree for tipping for their work but if it’s for a extra job then it’s up to company to handle that
I don't know why but I stopped watching your videos for a while and I started watching them again and I feel great😀 keep up the great work.
I agree with you and James with the tips from customer. Love your videos. 👍👍👍
I think the customer tipping one of your employees that does something extra is perfectly fine as long as the service they did was authorized by you.
I wouldn't accept money/tip for doing an additional job but a customer coming out and saying you're doing such a great job planting my flowers here's a tip. I think is an acceptable time to accept
I work for a tree company. usually 3-5 guys depending how big the tree is and what has to be done. people will come out and offer tips to us and usually we either clear it with our boss and then split it for lunch or something that day. As long as they are still paying for the job then the tip is just extra. it is no different than tipping someone who is washing your car on top of the price.
I agree with what James said with going to the Boss and I like James honesty and I also like James answer he would give to the customers about if they were going to give him a tip for doing some extra work.
James has a very creative mind
A tip is for showing gratitude for a service already rendered and paid for. A tip for an extra service wanted is not a tip, but a payment for service. Employees should always report additional requests to their boss, the guy/gal that signs their check, and get their blessing or respectfully decline the money and service.
Nice to see you had some help for those three lawns! Keep up the hustle!
Accept the tip, we do not want to insult the customer. Bring the tip to the boss and ask him what should be done. Easy.
Everything goes through the boss because he is paying u for any work done while your with him because he has paid for the equipment for u to do the job in the first place.if u weren't with the boss u wouldn't even have that job offer.
I even shared you on my Facebook you guys are just so fun to watch and I learned a lot about Lawn Care
Your not talking about a tip, your talking about being paid for services. A tip is when you get money in additional to what services you did and got paid for.
I agree with you Nick. I tell who ever is working for me that everything goes threw me if the customercomes out and ask for other things to be done..
I subscribed because you guys are so much fun. I'm not even into Lawn Care. But I am learning a lot thank you so very much
Well I am new to this Lawn Care Business, It is my son and I that do everything. We usually don't ever see the client, everything is done by text. All my clients are set up with the CASH app which I really love. The day before I arrive to mow the clients yard, I text them and tell them an approximate time that I will arrive. When we finish the clients yard I text them that we have completed the yard. They will then go on the CASH app and send me our payment for services completed. Some tip on the CASH app and some don't. I do let them know they don't need to tip on the first time they do it. I believe tips are ok as long as they are spread out with the whole crew that is working that property. But you have to remember tips are taxable also. So if a employee receives a tip they must report that income to the owner.
Nick, I partially agree with you on tips. It depends on what it is. If he/she asks my guy if you could help move a couch or something. If they want they can. If they ask to weed eat or something simillar then come to the boss. I also do not really care if the customer wants to come and throw my guys $5 or something small for Christmas or as an aprieciation once in a blue moon. As long as they are not getting paid to do something extra with my equipment.
tips in australia are boxes of beer , to be shared between everyone . even if its cash , it goes in the beer fund
This is a very interesting, and a quite controversial topic. Here's my opinion. For doing a job that you are paid to do, on behalf of your employer/company, one should not accept a tip unless it is stated that tips are a part of your salary AND that expectation is passed onto the customer during the quoting phase. Instead of accepting a goodwill tip from your customer, politely and respectfully decline the tip and ask the customer 2 things: continue to keep us as your lawn care provider, and if we did an exceptional job please let my boss know. This will be beneficial because you will get continued loyalty and business from this customer (meaning continued inflow of revenue $$ and you get to keep getting paid), and any cash incentive the employee may or will get will come from the profits made by the company (or out of the boss's pocket). Now, AS for side jobs on your customer's request and using company equipment and tools AND accepting side payment for it or given as a quick complimentary one-time deal. This is a no-no, and if the customer is pressing the issue then you would need to make a phone call to your boss for approval and adjustments to the quote. These small side jobs, especially if it is done for free on a "one-time" deal, have a tendency to compound and become an expectation from the customer. Finally, never take a blank check from the customer or accept a cash goodwill tip unless okay'd by your employer.
Totaly agree with Nick and James . But what if it's ONE amazing look homemade muffin ??? Hehehe
Tip are okay if it is for a job well done. Not for extras though that cost the company time/money and were not previously agreed on, in the contract.
i’m in high school and work with a local landscaping company. this is my 2nd year cutting grass. the first year i was put in the truck with someone who was a great worker. showed up on time. now i’m driving this summer and i have my boss’s buddy who works with me. just the two of us cut the route. he constantly complains that we need to take multiple breaks and is trying to smoke a cigarette before we start each house. this is annoying because we never get to finish our route. then i tell my boss we didn’t finish route and he kinda gets upset. like i understand why he gets upset but it’s his friends fault and if i tell my boss nothing will happen. really wish i could work for saving green 😔 it’s very annoying working with this guy
The boss should take the tip as an tip for the company and divided the money to each employee one every other week or something.
I accept your point Nick; you stated your argument quite well.
I am the operations manager at a marina, meaning i over see all matinace to the facilty including the grounds. Tips for me and my coworkers are spotty and are not on a regular basis. On fathers day for example we were extremely busy with tennats of the marina, guests and people just waling around, I personally reviced $150 in tips aside from my salary pay. Yes it seems like alot but normally me and my crew average 5-10$ per person per week, so given that I do believe it is justified in reciveing tips since we spend so much time and effort doing the work we do. My boss feels the same way :), keep on making good videos! always statisifed when seeing a nasty property turn into a resort!
On a second note, for the past 3 years we have been mowing our grounds with a 21" push mower, every year we have to buy a new one since it cant handle how much we use it. As of yesterday we were BLESSED with new mower, a Ferris 700 series 44 inch, yes its small but all of our grass is in long and narrow areas with may obsturutions. going from the push mower to the Ferris we have cut down our mowing and trimming time from 10 hours to 3, worth the investment.
I've been told before that hourly employees outside of restaurant servers generally are not allowed to accept tips. So I've offered bottled water, sodas, and prepackaged snacks/candy sometimes to mail carriers, delivery drivers, lawn care people... etc. Everyone is always happy to accept cold drinks, especially because of the hot weather.
I've also never asked for any side jobs from anyone. It just seems weird to me.
In the end, the whole tipping thing, seems too messy and complicated outside of waiters and waitresses. So I just offer the food and drinks, because there is no money involved in that.
Love your channel man good laughs to and not everyone does everything the same way so sometimes you could learn a thing or two , I have been mowing for a landscape company for a while so improving yourself more and more is what I like.
I do landscaping mowing for a while now and I get tips ive also turned some down but they always insist. it all depends on the situation but if it was something more bigger serious I would def call u about it if it meant doing more work which wasnt a normal thing. But you also said you give your guys some extra cash here and there which is awesome
I subscribed because you are so interesting to watch. You are an exceptional leader. But the fun you guys have is so much fun to watch. I don't even care about lawn care right now we are living in a camper until we get our retirement home built. But if you guys were near us I would definitely definitely definitely hire you guys. Hello from Georgia
All money has to go through the owner. Owners time and equipment. Not to mention the liability of breaking something or someone getting hurt - example, could you move that planter and it gets broken, or can you trim around something without the boss knowing and a rock fly's through a window.
Nick if you approve an extra service and the customer offered an additional "tip" they should take it and give it to you as payment for the extra service. maybe use it for drinks or lunch that day.
If said employee is mature enough to handle the situation with the customer to make it CLEAR this is above the standard services, its agreed, he is tipped. Employee comes to you outlines the situation completely, honestly, and detailed hiding nothing. Gives you 10 bucks from a 20 dollar tip in his explanation I used your equipment. What do you do......That man deserves to be a partner. He had all parties in the PLUS column and was ultimately making the customer happy!
Tipping by the customer to the employee for job well done, because the tipper is in a good mood, etc is perfectly ok by me. Me being the owner if im tipped, money is automatically split and or given to the employee. Now with that being said, monies given to whomever for any extra service must and will be run through the company.... Keep on chopping Ninjas!
Additional service performed: Additional charges through the company as duties went beyond initial agreement.
Simply being generous and tipping the crew to show appreciation for normal service: Tip split among those who were on the job and performing the service. A restaurant owner doesn't get a dividend of their floor staff's tips, that's not how it works.
I don’t take tips right off the bat but I have had customers that insisted on tipping and I did accept the tip but it was not for a special service in addition to what I was already doing. They felt the quality of the service I provided warranted a tip. In that case I feel it was acceptable to take the tip plus the customer insisted on it. I hope this makes sense. Also I made the owner of the business aware that the customer had done so and the owner told me to keep the tip.
If Sassy James didn't wear those black jeans, you wouldn't have to worry about tips. We know that everybody is willing to give Sassy James a little extra when he's wearing those black jeans.
The only way tipping from a customer would be ok is if the business had 2 co-owners working at the same job and one was asked to do something additional to what was already being done. Then that money goes back into the company anyways. I agree with you Nick, employees should not take tips from the customer's. If the customer really wants to tip someone, then they can give that money to the boss and like you said you can then give that to the employees on payday!
Hi Nick
I do the same i tell my workers any work outside what we their for goes through me as the business owner and i can make the decision. Point 1 if the worker does it on their own and hurts themselves or damages something they will expect the companies insurance to cover it but they want the money for doing the work and if they do hurt themselves then your down a worker untill they are able to get back to work or your out of pocket paying to fix what gets broken or higher insurance cost. 2 what the worker thinks could take longer and then throws the whole schedule out and could impact on other customers. 3. If they do it once the customer will keep going to the worker and if the employee accepts they are double dipping by getting paid extra from the customer plus they are on the clock for their hourly pay which cost you more money that your not getting paid for. 4 its extra wear and tear or possable equipement costing the business that your not getting paid for. To me at the end of the of the day its a form of stealing which is a level 3 breach and termination from the company
Nick....when you are mowing a hill.....how do you keep from scalping the crown of the hill
If it's a tip it's fine. If it's for additional work it should go through the boss.
If a customer wants to tip I would direct them to you Nick, where upon it could be settled that it was money for the extra time spent on the side job, that from there could be set up as a one time thing, or recurring.
I just love James he's so funny
I have worked for one of the biggest landscaping business in Mississippi and I was told if a customer comes to me and try’s to tip me it’s okay to accept it and I’ve been on jobs where people come up and tip us and I’ve honestly tried to decline but when you do your job and you do your job good people are that and they appreciate that so I feel like it’s okay
I agree with you completely Nick because he’s on your time and using your equipment. Your name and reputation is tied to anything done while you’re there and the dreaded liability issue also.
My take on the tipping situation is that it needs to be below $5 for me to accept it. I would also let the boss know the amount the customer tipped and see how he/she wanted to handle it. Cause if it's a few dollars the boss might not care and let me have it. However, I do not think customers should be tipping when they are already paying for a service, maybe offer ice cold water or something along those lines.
OK so the way I view it is as long as the employee is not accepting extra work from Your customer or trying to take work from you. I see no harm in accepting a tip it's a way for the customers to show gratitude to your employees. Hope this makes sense ... Other then that love the video's. I subscribed a few days ago and have been hooked since then keep up the good work..
You pay them to do a job. They do the job. If the customer feels the guys deserve something. Let them take it. It shows appreciation. It's not your money, it's the customers. They want to give it, let them.
If it's extra work like you described. Unpaid? do it for customer service. Tipped: It sets a bad precedent for your company and makes a worker think they can do it on their own.
I have been landscaping for 8 years now, since I was 12. You always decline the money the first time and if they offer again you accept it. Simple as that!
I do basement waterproofing, sometimes they'll give my crew boss 50-100 and tell him to get us all lunch so he splits it with 5 of us 10-20$ and we go get lunch. It's different withba huge concrete job everyday, it's weird to get tips for that but we accept them, owner/ my dad doesn't mind, he gets 7-15k for the job itself haha
We want to see the cover of the Husqvarna magazine with James!!!!!
👊🏁🥋😬☀️
i think it depends on the reason of the tip, if there are trying to tip because they notes that one or all the employee are working hard and they appreciate it then ya and if it is to all of them then i would make that a bones to them. if they are tipping because of some thing extra then it goes to the boss
I ALWAYS ACCEPT TIPS ,BUT IF THEY ASK IF I WANT A TIP I TELL THEM ITS UP TO THEM BUT IF THEY SHOW ME THE MONEY REGARDLESS HOW BIG OR SMALL I WILL GLADLY ACCEPT AND THANKS THEM
Are you against a customer giving your employees a cold bottle of water or drink? Tips are expression of kindness and respect, As a owner of my own business I appreciate when a customer rewards me for working hard, I would never let greed prevent from someone else receiving a tip, Its a small random act of kindness. Don't let greed get in the way, it can poison a good business
if they got a tip for doing an awesome job than no issues but if they got a tip for doing extra work that makes the issue than the tip isnt a tip it becomes an extra charge for the company but there should never be an issue if the customer is just showing appreciation for the good work that was done
No... I would get so offended to the point I would think about looking into another company if they denied my generosity and tipped. Im talking about giving a tip for doing your regular job, not me asking for any extra services. Just for doing a good job consistently. And I do this for many companies even the mail man once a year! In America we are accustomed to tipping everyone for everything.
Personally I think tips are fine, I think if you are getting offered a tip to tell them to talk to the company owner, If they are offering to tip you to do extra work then they should also talk with the owner of the business.
If James is true and acts on his words. YOU HAVE A GREAT EMPLOYEE.
Employees like him are few and far between. 👍
He makes watching the videos entertaining.
Those green touch racks look good on your setup makes you look much more professional than those cheap @$$ looking equipment pretenders.
There is a difference between a tip and the customer paying an employee to do something extra. I've had it happen a million times where a customer will come out and tip me and the guys just for doing a great job for them. We always decline it but if they insist we will take it so as to not offend the customer. But if they wanna pay a guy to do a little extra the. It need to be approved by the boss.
My wife has worked as a waitress for years a tip is for doing a service it's a gratuity they get paid hourly rates as well. It's hot if your out there and do a good job let them get the money. What your talking about is underbidding your company on a job not tipping if it's an additional job then yes it should be the company that gets paid.
Something as simple as moving a flower pot. Sorry boss man. I'm done before I could even ask for permission. As far as tips go. A tip in my opinion isn't something that is in exchange for something extra. A tip is something that shouldn't be expected, but appreciated none the less
Honestly, the way i am, i dont accept tips. Im already being paid by my boss for working, i dont need someone else deciding to give me money for what im already being paid to do. Id rather them keep it and spend it on what they want or need.
Well, I used to agree with allowing my guys to accept tips, but..... not any more. Unfortunately, in my experience, something as small as that ends up encouraging something that is not acceptable and then everything spirals out of control from that point forward. I tell my guys they are not allowed to accept tips. Any employee accepting tips will be terminated immediately. All monies (pay, bonuses, tips, etc.) come from the check signing sensei . I have even had to let guys go over this. I make it a point to coach/train my customers that if they are so inclined to tip, it should only be run through me. Now, having said that, before the haters start stalking me, I give my guys monthly bonuses (especially during the busy season) in which any "tips" received are divided equally among all the men that have put forth the effort, come to work on time, don't have negative attitudes, etc. I believe in fair for one is fair for ALL. We work as a team, we are rewarded as such, as well!!!
As far as additional services are concerned, that should be a customer/sensei issue. Any work detail has absolutely nothing to do with the hired hands simply because, like you said, what is claimed to be "only a few minutes" turns in to a nightmare that takes longer than expected, you don't get get paid properly for services rendered, delays in arrivals for other paying customers, etc.
I would say that it is okay for customers to tip the company/business not the employees. I am saying this because right now I am a teen lawn care owner and I will happily receive money from the customer wether it be them paying for the services we have given them or them tippping us. Whatever it might be how I plan to do it in the future if and when I start employing is the customers tips the company/business in your case Saving Green Lawn Care and then when your company/business pays the employees on the date you have it set for all the tips your company/business has accumulated goes to all employees including the owner. I also let the customers know this before I agree to take the tip from them. Just a 14 year olds opinion on this subject.
let me ask u if a customer mails a christmas tip to the company and the employee, do u give the guy the tip or do u just consider it the companys
Can I put mulching blades on my rider and still have a side exit for the clippings?
you guys should combine crews
If you believe the "Customer is always right", then it's not even an issue. So long as its not extra work done, and just them showing appreciation, then it ought not be an issue.
I don't like tips. Once it starts the customer and/or employees seem to think it an obligation there after.
Either charge for the service, or do not charge and take no tips. Business with me would be clear cut. You pay an agreed upon amount.
Tips are not and would not be in any of my agreements.
All depends on the customer and the job. If it's too much. I say talk to my boss. If it's something I can do easy and without wasting any time really. No problem. If they offer me money, I say no thank you I just want to make my customers happy, and if they force it, I'll accept it, and tell my boss.
Note that a lot of people that are of different cultures could take your refusal as an insult, if they have less money than you, they may take it as an insult there, so on so forth. At the end of the day make the customer happy without making his life difficult. That's my bosses mentality
BUT NIIIICK! Ok I sale propane, I fill bottles and work the office and people always want to tip me for " I'm friendly and do a great job" " not treating them like dumb people" and this is what they say to me all the time. I take the tips BECAUSE that's there way of saying thank you and I don't want to reject them. It's like there good deed I guess you can say. I'm doing my job and giving 100% to my customer which we all should feel because we should care about the company like it's ours, If we do a great job we have customers and we keep our jobs. I give all my tips to my boss because they are really tipping our company for the way he wants us to do.
Ok so I have a question say you had an employee for 13yrs and you get hurt and have said person runnin the show for ya for basically the whole summer and takin care of the equipment oil change blades ect. Would you still leave them at the regular employment rate say its 10.00$ an hr when the owner is normally working or would you give them a raise for running everything?
I love the multi angles you did, even though its a PITA to have to set it up. As far as the tip goes i see where you are going with that. Employee's taking money out from under your nose. I dont think its a good idea for employee's to be taking tips for doing side jobs at all. Hourly pay, your equipment, your fuel. Any jobs done and money earned while on the clock, goes to the business.
Even thought i said what i said in the last video, that was just an answer to your question about if he should be hired back after he took a blank cheque. If the cheque was blank the employee assumed it was theirs because i guarantee you there was no pre discussion between employee and employer about accepting tips. So all in all. Yes i think he should hire them back but make sure the tips deal is understood.
But what if the customer tries to give you all a tip? Would you decline it?
Yes. Because the next time, they'll try and see what they can push on you. They'll assume you owe them something.
I take it that you don't hit the cracks with the grass trimmer to 'knock' out the grass in the cracks on 'hamburger hill'?
A tip out of the kindness and appreciation from the customer is fine, but if you do something extra (with the bosses permission) it is no longer a tip but a compensation for a service.
To not offend the customer I would take it, then hand it over to Nick. Sensei Nick is very generous.
I would rather keep the job in stead of the tip. Lie to the owner and chances are you get fired. Keeping the money would be the same as lying to Nick. Nick gives all kinds of raises and bonuses to his people, give him the money rather then be deceptive.
avenger007007 If they feel they need to "lie", then he doesnt have a good relationship with them. And its not "lying", not by any definition.
Do a giveaway on the hat if James doesn't want to wear it, I sure will!!
Nick me and my son were watching and during the mowing timelapse he pointed out that you missed a spot. He is 7yro
NativeSalior I did that on purpose, I’ve been waiting this whole time to see if anybody would comment and notice and you’re the first. In all my videos there’s small little clues of things but not a lot of people notice.
Oh yeah by the way I did get that little spot LOL 😉👊🏻 #loyalty
In my opinion if an employee is tipped for normal services or extra services that are going through the company the employees deserves the tip but if it's to do a additional service it's not okay.
You should get a ferris z1 36 to swap out the scab. Ferris mowers are great for the biz.
those hats are $10 at 7/11, and no shipping cost.
Ninja Mike in the house!!!!
Another hit! And I LOVE seeing the University of Tennessee gear. GO VOLS! #VFL
PS- I couldn’t agree more about tipping.
Around holidays we’ve gotten tips before like around Christmas time for example but the customer tipped all the guys which is just two but I don’t see a problem with that style of tip but like you said doing extra work and then the tip being more or less like a payment I don’t like but let’s say for example you have a granny lawn and she asks if you can move a flower pot a couple feet over it won’t take but a second so I don’t mind the guys doing that but if she tries to give them the “tip” for that they shouldn’t take it because like you said they are already getting paid and it’s not something that they need to feel like they need to pay extra for
tip is always split between the employee/s...100%