Hard To Believe This -- Shocking Interview With Newmar President Casey Tubman!
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- čas přidán 6. 09. 2024
- In this video, we talk to Newmar President Casey Tubman regarding Newmar RV quality and steps Newmar is taking to increase quality in their motorhome lines.
@GoNewmar @NIRVC
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IZZY, MJ, AND JASON
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This is the type of approach/attitude the RV industry needs badly.
Agreed.
I like him, he’s the kind of guy I like to see running a company I buy from. A white collar guy who’ll get his hands dirty is a thoughtful man. Also a man that gets respect from those working for him. That’s a big deal!
The entire industry needs more Caseys. This might be the start of making better products, instead of garbage that is still coming out of this industry. Kudos to Casey for this entire new approach ... accountability.
Yes it’s great. 👍
As with all executive changes (and promises for improvements), let's revisit Casey and Newmar in 18-24 months and see how/if the process and product has improved. Everything he says makes total sense and he is spot on with all of his assessments, but in the end if the "troops on the ground" don't follow along, we all know what happens. So much of what he's talking about was addressed in the late 1960s and early 1970s by Ron Townsend, CEO of Avis Rental Cars, who had a similar approach to his business. (Read "Up the Organization" one of three management books I kept on my desk throughout my supervisory career). I absolutely wish him well and hope his enthusiasm and his common-sense approach are successful. It would be great if we could clone him and get him into the other RV manufacturers!
Yes we’re hoping for the best! Casey has a wonderful attitude and the experience to make great change.
We are a new dealer for Newmar in Alaska this year. I can tell you first hand that Casey stands by everything he says. Great hire by Newmar and they have built a great team around him.
Thanks so much for sharing that.
You are welcome. Love your channel. If you guys ever decide to make a trip to Alaska look me up.
@@brianminster1407 will do!
Your approach Casey is well grounded and I respect what you have underway. If you want to own the space you compete in, provide a 3 year bumper to bumper warranty with the product.
Once upon a time they did have a 3 year warranty.
I want to buy a Newmar. Love that attitude. Wish other manufacturers could learn from this.
👍
Seems like the right kind of person to move this company forward.
Absolutely.
Very impressed with theNewmar president! Undercover boss is amazing and frustrating show. Crazy how many employers have no clue what their employees actually do or know much about their product. Casey is doing a great job. Keep up the awesome work!
What an awesome interview. I picked up on a lot of Lean Six Sigma principles. Very effective process for this type of work. Love the fact that the product advisor now gets to drive and use the product that they are the expert on. Will certainly translate to the customer. Also love that he is willing to get his hands dirty, learning what the team is doing. That goes a long way to building a great team. Very impressed with Casey and his approach. I think Newmar will continue to lead the industry in Class A Motorhomes !! Great job guys !!
We agree
Six Sigma is a joke. Rightfully lost a lot of steam.
As a whole, I would agree, but there are some good pieces. The Navy tried years ago and it was a flop. The areas that he mentioned I thought can work in production services. @@lucasbragg9493
Long live this Newmar President. Best way to learn is work with the people doing the job. Outstanding!
Yes, it’s what is needed!
I think he has great potential and I like that he actually works with the assembly line workers as well. As well he tries out his products to make sure it meets his standards.
Yes it’s great movement forward.
With decades of RVing, manufacturing, new product development, testing, quality control and failure analysis engineering experience, this is refreshing!
Yes it is.
I like how he is involved in all aspects of all departments of putting an RV together. Plus talking to customers and their views about RVing.
Yes it’s what all should do!
I am TOTALLY impressed with this gentleman's approach. When we're ready for our next RV, this brand will be high on my list. Thank you, Izzy, for doing this interview.
Great to hear!
The problem with screens over switches is it's electronically dependent so if a panel goes down, you lose everything it controls.
Newmar is my dream coach manufacturer. I really like the approach of the new president. Sounds like he is doing great things at Newmar.
The theory of all this sounds great. Hope that these beautiful but tech heavy RV’s prove to be reliable and the dealers can support 👍
What a great concept!! Not only will it increase customer confidence when purchasing but it also will cut down on cost when fixing the punch list after shake down trip!! Hopefully other manufacturers of different type of RVs will hear of this and implement at least some of these great ideas!
Thank you, ENDLESSRV... This was a great interview!!!! We Just order our Newmar Mountain Aire. CASSEY THE MAN..... ONCE AGAIN THANK YOU BOTH.....
Awesome good luck!
Thanks Izzy and MJ for showing this video. It is great to see Casey and hear his leadership that he is implementing at Newmar. Newmar will continue to advance their brand with him at the helm.
I will be at the Service Center next week for my 2024 New Aire. I'm hoping they can address everything on my list, as I found a couple of last-minute issues during my 4th of July trip. Casey seems to have a solid plan; I just hope it trickles down. I'll keep you posted on the repairs.
Great idea having staff use products so they know what's going on. Nipping problems early on is so important in any business. Kudos to Casey and staff for looking to make changes that will have quality control and the end product better. Then standing behind it because they can better understand what the end user is talking about.
Absolutely! 💯
The concept of continuous improvement was pioneered by Toyota. It’s called Kaizen. It’s good to see they’re incorporating this into their manufacturing process. In a Toyota plant any employee seeing a problem on the assembly line can stop the line, then the team gets together to solve the problem. With complex vehicles like motor homes or cars, it’s really necessary to build a quality product.
This concept came to Smyrna, TN in the '80's with Nissan. It was great until the Union was voted in by the employees. That plant is now empty.
Great interview and thanks for sharing this with us. After watching, I researched Casey and it's amazing that he was with Whirpool for 25-26 years! His engineering mindset, matched with salesmanship, customer centric attitude but knowing a P&L... he is an awesome pick up. All the respect as he followed his heart and passion. Reminds me of a Sales Manager I worked for when I was a Corp Account Exec. I would love to work for this guy... just sayin!
Even I, with no aspirations to own a Class A motorhome, found this interesting. Thor needs a CEO like this. Good job, guys. Great interview.
This is how the whole industry should be. Great video
Thank you.
Incredible!! This will be key to keeping standards and quality high.
Great interview...need to do a more in depth one with him...I wish more manufactures would be like this guy...
I like Casey’s hands-on approach working at the assembly line, in the service center and experience the RV lifestyle. Kudos to him to let the Dutch Star or other model specialist to experience their own Model, great motivation. With his background NEWMAR will greatly benefit..
We agree!
He has right attitude and approach having the employees involved .
Hopefully his board at Newmar are in it for the long haul and Casey changes result in Newar longterm growth, offsetting costs because change cost money and the bean counters will be watching looking to clip his wings lol
Very impressive guy. Reassures me of the quality of the Newmar we own. Makes me want to buy a new one!
Go for it!
High Quality isn't just a slogan, it's a phrase!
Great interview ! The term “continuous improvement” has been used in a somewhat cavalier manor by some content creators of late. Continuous improvement is the result of an all-encompassing manufacturing mindset that starts at the top and carries equal responsibility & accountability, while inspiring innovative thought processes from every team member at every level in the corporation. Challenge the status quo. That is how it’s done.
Now that's a good of leadership!
Excellent interview! Casey sounds like a great president, that really is trying to understand what the strengths of his company are, and knows the company from the production line on up!
I'm curious if they have plumbing connection issues like so many other brands. A few RV tech guys have done reviews on many brands (including Winnebago)and so many come down to incorrect plumbing connections with PEX and flex tube that inevitably leak. Does anyone know if this is an issue with Newmar too?
Great interview guys, I would love for you to ask Casey when will Newmar fix the water bay issues on all of their coaches. We ordered a 23 DS 3736, love it with a few notes. The biggest issue I have seen is in the water bay, I removed the single water filter and added a BLU 3 filter system, when I removed the gray plastic cover I was appalled at the use of the wrong hoses and attachments, they are using pex on pex hose, great, then they are using reinforced poly (wrong size) and still using pex crimps. I asked Newmar if they would fix the leaks after the 12 month warranty and they said NO. I looked at moving to a 24 London Aire to get to a 45' coach and when I looked at the water connections, they were the same mess. I also looked at a 24 King Aire and the same thing. They need to fix the water bay hose and connection issue on all coaches for me to buy another Newmar.
Don't just see yourselves as the benchmark...BE THE BENCHMARK!!! I really do like what this guy is doing and has to say...thats what RV makers need!
Impressive fellow. He spoke of coming from another industry but didn't specify. He apparently previously led Whirlpool's laundry division for N America.
Seems like a genuine guy. Wish I could afford a Newmar. Little beyond us.
We have a 2020 Dutch Star 4369, we have ongoing problem with the black water sensor which doesn't read correctly, have been to factory service three times to recalibrate it, also to our selling dealer three times. This has been going on since we bought the coach.
All upper management should be required to do what he was doing in any business.
I work in a vehicle industry where the President or General Manager position doesn't seem to have much longevity as the position is often controlled by the bean counters. Each individual rarely comes from within the same industry. Sometimes this has proven to be beneficial but often that is not the case. Things do look positive for Newmar under this man's watch. I hope he can successfully implement his ideas and turn around his slice of the RV industry. BTW, might you know what industry he came from?
If the industry wanted to help the end user they would go by sticks and brick housing codes and have logical, easy access to make repairs. It is more cost effective to use the proper material and installation the first time than make repairs under warranty. I have had friends that completely change out water lines and connections the first rattle out of the box to prevent leaks from happening because the industry across the board uses incompatible materials. That simply should not be the case. You can make anything look good superficially, but what you cannot see is the problem.
Sounds good, now walk the walk.
Please make it easier for an owner to be able to manually shut a stuck open slide. Great product
Great conversation, guys! You guys rock!
Thanks so much! Hope all is well with you both. 😊
Thanks Scott! See you in CO!
Great interview! Love my 2023 Baystar 3014.
My request to the president is to allow the app to work on the 2023 and 2024 models. Newmar added a touchscreen, but removed the manufacturer interfaces. There is now no way to upgrade the tanks, HVAC or AGM for Bluetooth now, and if the touchscreen fails there is no backup.
Secondly, a high end gas coach should have Liquid Springs as a factory option.
Izzy and MJ thank Casey for me on doing this video. I’m glad New Mar has Casey around. Other manufacturers need people like him. I love New Mars. I love the colors of the one behind you both. Thank you Izzy and MJ for interviewing Casey.
Man knows what works and is applying it to a much needed industry. I hope all Rv manufacturers follow suit
This gentleman is on the right path. He says all the right things and I honestly think that he will try to implement the programs and practices that he outlined . But when reality meets ambition, I hope that he can do what he plans to do. As a previous commenter said, let’s talk again in 18-24 months. Nice guy! A little heavy on buzzwords and corp-speak, but aren’t they all?
Great interview as always
Thank you.
This is the way to do it!
Looking to buy a Super Star ⭐️ or the other Siper C! Darn, the name just slipped away! 😮It’s either Newmar, or Renegade! Great interview! 🥰😊
@bajagirl302 Supreme Aire! Visit a dealer or come visit us in Nappanee, Indiana.
Thank you.
You're welcome!
This is off the subject, but it will affect all motorhome. About wrong way drivers. They are going to use GPS in each vehicle to detect if you are going the wrong way on a freeway. I want you to look in to this, because I see an issue. Not all maps are exactly accurate with GPS info. I'm seen Google maps been off my one street or more. I don't know on the hour:minute:second reading fo gps coordinates.
I believe that using the decimal format would be most accurate. It would need to be read out to the sixth decimal place. Where a lot of apps use 3 or 4 decimals.
I think the dedicated navigation devices and software are correctly mapped roads.
There is a difference between quality improvements and technology improvements. For instance five screens verses 200 switches. Yes there would be some quality improvement but at what cost. You now have a unit that costs how much more for lighting/electric than simple switch technology that is proven to work? It is great to now have five screens in a unit that is sitting on the lot. But if no one can afford it, what good is it? And that is what you are seeing in sales right now. No sale...
Pass on to Casey to put a FULL SIZE 21cuft residential refrigerator in the 3626 Baystar and remove the tiny unit it comes with.
Tiled his own house. I like this guy.
Great interview! Awesome Video! Thank you!
Glad you enjoyed it!
Can someone please send this video to Grand Design?
Feel free to share it. :)
@@EndlessRVing ...hold my beer. 😎😂
Loving it.
Newmar was already great, though. We need a revamp in quality and design in he towables. If just 20% of Newmar could make its way into them, that would be huge.
That was so refreshing. Thank you Casey, Izzy and MJ. I do have a question my husband and I are planning on purchasing a vacationer the 3823 and I am very disappointed in the new European look of the cabinets. It’s fine for other people, but I’m so traditional is there anyway that we could have the old style put in our new vacationer that we are ordering? We are looking at the 2024 that are out there to purchase but would really like to have a 2025. Great show fun to watch you guys. We are hooked. Keep safe RVin’!
Thanks for watching. You would have to ask REV group if changing cabinets is an option
@@EndlessRVing ok I’ll be checking with them. Thanks again for all you do for us.
Casey what do you do with a Coach that is a 2023 NMDS 4311 THAT been a problem from the day I picked it up?and to this day Still has problems.
Question for Casey : do you see propane coming back maybe as an option in the Dutch Star? Thomyt
Question is on the super c’s when are they going to use the Cascadia or northern star chassis’s.
LOL...talking about quality, the door he opened to show the neatly organized chassis fuse box is hanging down out of alignment, the paint stripes don't line up!
Sorry, but what you can’t see is we had the door popped open in advance as I had just pullled the protective cover off the wiring panel.
You don't ask when Newmar will start to build fifth wheel again.They used to build very good fifth wheels.
Impressive! ❤
Mr. Tubman, I have a suggestion, a mobility diesel that is entry level at 36 or 38 ft max. Most mobility people are not looking for a lot of bling or electronics. Simple to drive, simple to keep clean. Tankless hot water. Affordable to buy and drive.
@hhawknv123 check out the new Northern Star 4011. Should be what you are asking for or the prior model Kountry Star 4011. Sorry but not shorter than 40’ in diesel. Bay Star gas would be.
Blue ox RV inspectors have found issues with slides on brand new Newmar’s including some very high-end models. there seems to be a problem. I hope they solve it.
This of course will cost more money and slow down production. Let’s see the long term on this.
Ask him when they are going to stop ripping people off for the parts on Comnet!
Things are looking up for Newmar, now to get rid of the ugly and useless trim on the slide rooms. Country Coach could do it 30 years ago, ni reason Newmar cannot do it now. Just adjust the thicknesses the fiberglass slide wall and get rid if the 3 inch trim. Your paint shop will love you for it, and all your customers ❤️ CHEERS AND SAFE Steve h.
👌👌
Love Newmar and I hope this goes the way that Mr. Tubman thinks or wants it to but he still answers to the penny pinchers at Winnebago, and it's those people who can suck the quality out of anything.
Overhead bunks in the Super Cs?
Newmar is no longer family owned....Winnebago bought them several years ago. Let's hope the Miller family quality continues with the ownership change.
That coach cost more than my new house.
👍🏻🇺🇲
RV’s are essentially Hand Made, I am old enough to remember when the term “ Hand Made” was synonymous with Pride in Craftsmanship, but lately it seems more like an excuse for Poor Workmanship. I like Newmar and if this guy stays the course his company will have a fighting chance in an industry that is damaged.
He’s a good guy but, he works for a wallstreet CEO. Bring back the previous Winnebago CEO. Then I Will believe it all. Take Winnebago private. We need the Winnebago of 2007 back. Not the 2020s Winnebago.
Shocking interview? It's a commercial for Newmar....
@@tewster2 should the president of Newmar talk about other brands? How many other RV presidents work on the production line and RV with their customers on a regular basis?
not that i am not giving him credit for TRYING, my issue/confusion IS; with ALL the people in the industry and that have been for many many years, they get a PRES who has none of that experience/knowledge/relationship with the products/line??????? it is just as ass backwards as the current POTUS race..... 🤠
Talk is cheep. I have a daughter and some friends that would argue that they don’t walk the walk. Their motor homes spent more time in the shops than in use. Several times, months, so don’t just talk, do some walking.
Interesting…seems like a great philosophy and approach but he seems awful young and inexperienced in the RV industry. I hope he’s about the quality and wasn’t a former Wall Street acquisition manager and it’s all about squeezing out profit.
Izzy, just a cooment. When interviewing a guest, you should at least remove your sunglasses.
If there is bright sun, there will be sunglasses. 😎
@@EndlessRVing Strange though because your guest was not wearing a sunglasses. It seems there was no sun on his side...🤔
@@gougeonrichard One person is sensitive to sunlight and maybe the other is not.
Here is a preview for every video we do outside during the day moving forward. Izzy will have on sunglasses.
Safe travels
So a major quality system measure is ISO 9000 certification. When will Newmar be ISO 9000 certified?