The Hidden Struggles Of Working On The London Underground | The Tube
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- čas přidán 1. 01. 2019
- Station assistant Jackie is thrown in the deep end, and there's a suicide attempt at Victoria.
Summer 2002 was no easy feat for the people working on the tube, making sure day to day workings of the underground ran as smoothly as possible. From strikes to repairs, to world records, join us as we get to know the unsung heroes of the Tube.
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This is why I'm always polite to service workers.
Genuinely. They’re people too!! They’re trying to help, and at the end of the day... they are earning to live. It’s so unfair to take your frustrations out on them.
Well done.
YOu are a very rare person. We need more people like you.
@@ph11p3540 I am polite to workers as well and I love doing so
So am I . It's a tough job in the Service and Hospitality industry.
Seeing the train driver uncontrobaly shake has hit me hard, I really hope he's ok.
me to, i cried looking at him.
Yes I hope he is ok I blame the suicidal people for this
@@Gencturk92 bruh I am 14 I am way too young to be a train driver
@@Gencturk92 Calm down, if u were about to go over someone on a train and feel the bump after going over them, u defo wouldn't be saying that
@@GamingForLifeGFL yeah but i wouldn't quit my job for that, its being a pussy
Sad that a driver has to deal with a suicidal person once, but twice? Damn I feel bad for this driver.
There is an article on the BBC site about a overground train driver who had 4 or 5 in his career. He had PTSD
Yeah, horrible
I used to know a Train driver for DB Regio here in Germany who had 9 suicides during his career. His first 8 were pretty „normal“, but after the 9th at his age of 62 he had a mental breakdown. He quit his job, became a gardener and passed away two years later (not because of the suicides, it was something else but I don’t want to share too much details publicly as I‘m still in contact with his son). I‘ve only met him 2-3 times, but he was such an awesome person and trains were the thing in his life he loved the most, and I felt very sad as I heard that he was no longer with us. Shit like this always happens to the good persons on this planet.
Unfortunately, 2 isnt really a whole lot, its “normal“.
Don't worry... He gets extra pay..... He's happy
Alan the train driver, just an absolute genuine person. I hope he mentally recovers from these acts. Sad for both victims.
He's likely retired by now, this was over 20 years ago. the cops still had titty helmets.
Rob Fraser 15* 🙂
Terribly sad for Alan, and so upsetting for the young guy that felt so lost and alone.
We should all be kinder and mindful of others.
Mr J
Rob Fraser no
how ridiculous is it that people would be willing to attack and even stab each other over football. As SPECTATORS, not even actual players. It makes no sense to me.
sjain you just don’t understand rivalry and football casuals
@@ryanelewis1379 We understand perfectly. It's moronic!
Well I mean it’s the passion they have for their team they love their team to death. Yes most of it is hooligans but some people have passion.
i believe they're just looking for an excuse to act like a neanderthale
Trust me it’s worse up north in Scotland the Celtic rangers rivalry/matches has caused multiple deaths also one a the Celtic managers was sent PARCEL BOMBS in the mail
Shout out to a job that actually looks out for their workers mental state
Exactly. If the same thing happens on the buses, not only do you get unpaid time off but you’re expected to fill out all the forms on your own and continue the duty.
@@misplacedkiwi9498 Some *local* operators in NZ are more forgiving. Corporate or Foreign owned are a words!
It breaks my heart, that poor kid, crying when he realised he wasn't going to die. I really hope he found help, i was in tears watching this. And the poor driver, the trauma of going through that, and he's such a good guy. This episode was really tragic and heart breaking.
Laz Arus that kid is a selfish fucking loser. It would have caused the driver a lifetime of grief and guilt killing a person. That’s the ultimate selfish act having someone else kill you. If you want to die then have the balls to do it yourself. Don’t be a coward and cause someone else a lifetime of guilt
@@XoXoXo-wq4yg It's like what (at least in the US) is called "death by cop"--a suicidal person threatens a cop with a gun or something that looks like a gun, and the cop shoots in self-defense.
@@XoXoXo-wq4yg it's a mental illness, they can't help it. Have a heart ffs
Ikr
@@lukejnz agreed.
I love that the woman's supervisor called out the woman who swore at her. That's support right there. It may seem like a little thing to some people, but there's nothing more encouraging than a supervisor speaking up for the staff he supervises.
That poor driver though! Just coming back after one suicide attempt to be immediately faced with another. I can only try to imagine how shaken up he must have been.
Dude genuinely looks like a nice person who cares about everyone, hopefully he feels alot better after the incident.
That driver is such a credit to his company. Young lad would of had his heart explode of current overload shock if it wasnt for his fast action under such physical and mental shock
Heart explode? It would have vapourized his hands and instantly killed him
Aurelius R it technically could. depends if it was a DC or AC current and how much charge there is.
@@katiejenkinson9521/videos It would not matter at all if it was AC or DC. At that voltage, and with the insane amount of current available, I guarantee it would have vapourized at least his fingers, if not his hands off. That is an ENORMOUS amount of energy we are talking about.
@@AureliusR It's only 630V which is not far off domestic supply and would only cause a few hundred milliamps to pass through his body. Nowhere near enough to cause vaporisation, just a heart attack.
@@ridinggambit5017 he would still die
While I can appreciate their operational needs to get the train out of the station, I can't believe they had that driver bring the train back to the depot with his hands shaking that badly. Even with a supervisor in the cab it just doesn't seem right.
That's not allowed on national rail. Another driver is used. A driver can be taken off (at his/her request) If he receives a throw back. Signal changed back to danger as they approach. Because obviously they don't know why it's gone back to red.
@@vincitveritas3872 Given that this was filmed over 15 years ago, I really hope by now they've changed the policies to prevent this situation.
Ryan me too. The poor driver was shaking. Should of had someone else drive it would be sensible. Even then I thought it was procedure it certainly was on nation rail.
Once a train was cancelled at Preston as it was a Glasgow train but had been substituted to use a HST. The driver hadn't done enough times on that route in a HST in the preceeding 6 weeks so although he was trained on whole West Coast line he couldn't do it as it was different traction than usual.
We all thought it daft as he always did that route or London returns. So he knew the route but they wouldn't allow him to take the stand in HST over the DVT and loco. That's a while ago.
My friend drives Virgin trains mainly Pendilino's but has to do so many Vorgers a month as they drive diffently.
Well it didn't look like they had another driver there to take it. So it was either get him to drive the train back to the depot or leave it in the station and block the whole line up. I know which option sounds more sensible to me!
Poor guy seemed to be in a right state, they didn't mention after, I wonder if he was okay long term. Jackie seemed a lovely woman too, always seemed to have a genuine smile on her face, hopefully dealing with the arseholes didn't crush her.
I used to drive a bus and the one thing I learnt when I was driving is your totally on your own. I've had drunks on the bus, fights brake out and somebody who threw himself in front of the bus at the last second who I hit but luckily didn't kill him. For some reason on busses you get no help what so ever. I even reported an incident to the police when I was pulling into a bus stop on a hot summers day a water balloon thrown by a group of kids came through my open drivers side window hitting me in the side of the head. The response from the police, "what do you want us to do about it". I drive lorries now, I lock myself in the cab and keep the nutters on the outside of the cab.
"That was my wife.... my dinner's in the dog dish"
"My dinner's just gone in the dog" is what he actually said
When I was training to be a London Fireman in 1975, there was a major incident at Moorgate station - the train didn't stop and ploughed full speed into the end of the tunnel. 43 people died 75 injured. The firement had to fight their way through bodies, bits of bodies to reach injured people and temperatures reached 120 F. We only heard about from our instructors who were there. The front two and a half carriages were crushed into half their normal length. I wonder how many firemen, ambulance and police personnel were affected.
I've seen the documentary, harrowing
I too saw the documentary - definitely one of the most distressing things I've watched
The woman who had her first day on the job seems like a really lovely person. Genuinely delightful.
"Looking for pens"
OIIIIIi got a loiscence fer dat pen?
The most British comment ever
Likely slang for a penknife.
@@DavidNightjet faaa
IDK how old this piece was done but my heart goes out to Alan...I can't imagine the horror of seeing someone jump down onto the track and look at you as they did it! My hat is off to him - that is a man with amazing judgment and courage!!! He did in deed deserve that award!
It was filmed in 2004
I can't believe that the kid was crying when he found out that he didn't fry up to me that was just sad.
Us cops are already bad enough
Poor driver, can't imagine having to deal with that. Especially more than once. Hope he got help and so did the kid.
This is why I love the workers who do there jobs quickly and politely
Hello Canada ball how are you my son?
Good but 2020 is hard
I hope Allan managed to deal with that traumatic event.
Hella respect for tube staff
It's not just Spurs and Arsenal fans, but I cannot understand the personal way in which some fans react to the performance of their rivals. Football, is and always will be a sport, it shouldn't be something that people get insulted about, purely because rivals did better than their own team. It should be enjoyed, not for example have the disgusting situation with Liverpool and Manchester United where chants are sung about tragedies where their rival fans have been killed (Hillsborough chants aimed at Liverpool fans and Munich chants aimed at Manchester United), disgusting!
SiVlog That’s nothing pal.The 80s were murder on the London Underground every Saturday, with firms looking for each other.See no cameras or old bill back then.
@@coniferclose It's a testament to just how feral hooliganism was in the 80's that even today English fans get called hooligans despite being practically angelic compared to the likes of Italy and Germany which have ultra supporter groups and throw flares everywhere. It's true that bad reputations stick.
There's so much good about the game of football itself but there's just too much shit with un sportsman like behaviour on and off the pitch it just gets ruined completely
@Sakurako Hikari Sorry mate but what you wrote is absolute rubbish. Hooligans come in all shapes and sizes, race, creed,color, religion, I.Q, money or class. You are just supporting the standard myth about Football Hooligans, personally i've met people who own their own companies, to mid-managers, civil service workers all the way to flipping Burgers for a living and just about everything in between .
neil thurlow true, it’s just petty tribalism, crosses all demographics, they’re just people with aggression problems.
when she made her tea and smiled i got happy she just looked so happy with what shes doing and im happy for her :)
As a train driver from Germany, I like the videos about the tube. Same problem, same situations, same passengers...sadly the same suicide problems. With the suicides, not all of them are on purpose...in some cases the people don't mind the danger, walking on tracks etc..
My close calls, were just stupid people with not thinking about the danger, even by only close calls..you start to think about it.
Domidan123 do you have any Social medias?
Du bist aus Deutschland? Bei welcher Gesellschaft arbeitest du?
@@konstantinstarke4434 Britisches Unternehmen
@@Domidan123 also cargo oder Personen?
@@konstantinstarke4434 Personen
What a lovely lady she is. Hope she's gotten on well through the years on the job.
18:34 "do you want some help"
y is he going with his hands up lol.. :))) lollol
(asserts dominance)
@@Chrnan6710 its customary to offer help to people with autism.
Lmfao
Once again, the CZcams recommendations have brought us together... :)
I’m always respectful to staff on the system,they work so hard everyday
wow, makes you realize how patient and non reactionary the British police are in comparison to the US. You'd get body slammed to the ground if the cops in New York saw you kicking a train.
We just get told to fuck off most of the time lol
in america they just shoot you
@@crimmycrimmy4728 I agree that cops are way too trigger happy and dumb in the US but they don't just randomly shoot people.
Tazing people is different though, they use tazers way too much
@@Litepaw Yeah they do but I bet the young lads think its cool to be tazed aanyways 😂
18:36 I love how the guy just stands there as if he wants a hug and the lady just says “Do you want some help?”
She probably had to act professional. I doubt tube workers are allowed to hug passengers in those types of situations, but then again I don't know what their official stance is on that. Maybe there's an unwritten rule that you don't.
as bus driver. . i may not help to push a wheel chair user up the ramp, before the person say yes to my offer to help them. i may not touch anyone before i am sure they let me. It is for safety for both parties.
Poor guy. I just want to give him a hug
Aww Jackie is sweet. I wish more were like her,
13:26 Those girls just dove through the luggage gate...
Nigga why you snitching
@@thatzombieplace Fare Evaders can cost TFL lots of money. If one person did it every day for one year, it would not be a lot (£547.5) But if let's say 100 people did that, it would cost TFL: £54,750.
It might not be that much since they're TFL, but that still costs them money. And more than 100 people would evade fares for a year (or for however) So no-one told staff someone evaded a fare, than TFL could lose out on money, money buys better trains and maintain them, also paying their staff.
@@thatzombieplace you sound like ghetto trash..
@@thatzombieplace fuck u trash
because vagina
People are so impatient in that country. Even a wait of a few seconds and they lose their mind. I worked as a waiter
I can think of something far worse than impatience. Rude generalisations about a country! Something for you to think about.
It’s called a small metro line that overflows in matters of seconds no wonder
People think when Underground, God can’t see them any more and then their true caractre is shown.
S Hussein Because some people were impatient on the subway platform the Entire Nation is impatient?
I would like to see proof that every single person in The country is impatient
I'd love to work as a customer services officer like Jackie. Every day is different and it looks so much fun. I love London, especially travelling on the tube. So long as I'm not in a rush or a hurry to get somewhere I don't really mind delays.
U can't come in here with 2 🐮
Mate
I died
😂🤣😂
@Sir Royston "Read the sign"
*Points to sign "one cow per passenger"*
Why the fuck is that so funny?
Sounds like a anxiety dream! 🤣🤔
That’s funny
Jackie is so wholesome
Thank you Jackie for sharing those moments. Good job.
This one was quite a shock when he had to deal with an incident for a Suicide passenger I felt sorry for him and Jackie tries to deal with a physical situation and dealing with a train stuck on the Piccadilly line. These are the challenges you face you either have the skills to deal with these problems or you don’t.
Alan seems so kind :( ❤️
19:40 ngl I’ve purposely done this when I was younger it was funny to me back then to stand as close as possible to the edge and stare into the eyes of the driver. Won’t be doing that again
When I was younger I was always terrified and just stood as far back as I could lol
@@alfonsrasmus4710 I know Im terrified of trains
@@alfonsrasmus4710 yo rasmus
@@rasmus8510 ayyo, surname actually
Jesus this is old if arsenal won the prem
@Navdeep Singh that's a good joke😅
@Navdeep Singh city and liverpool probably gonna dominate for a few more years. Although im not a hardcore football fan, its still painful seeing Man U in such terrible form.
They should upload one when from when Spurs last one the league, but did they have suitable recording equipment in 1961? Haha
Laurit Zenc spurs will do better than Arsenal, almost for certain...
Navdeep Singh draw? City will smash you with no defence,
Sounds like Jackie had a few too many wines the night before work 😂😂😂👏👏👏
I wouldn’t have had him drive the train back to the depot even with the supervisor in the car.
No neither would I, it wouldn't happen these days
17:00 red eye guy in reflection
We need more Jackies in this world!
Anyone that has to work in an occupation which involves interacting with the general public face to face, I feel sorry for them, it’s not an easy thing meeting people who has no empathy for others, and never think they’re in the wrong!
Oh, I just love the sounds of the tube. So relaxing. At the moment, I can't travel to London, but this video brings back memories :-)
Dang I live in East London born in 2008 but I didn't know summer 2002 was such a INSANE time for the Tube
There is always someone that makes this face like this blonde woman at 3:11.
Poor Alan 💔 that's has got to mess with your head for awhile. God bless the folks every where that do this for a living
Yeah. Hopefully the tube and MTA get barrier doors like in Japan(at platforms, there are doors that will open when the train is in the right spot or in an emergency).
Jackie seems so pleasant. I felt very badly for the driver Allen (?) I can't imagine how horrible it must have been for him. Good for him though to get the commendation. I wonder how they are both doing now. I was in 2008 I was in London for almost a week, I was utterly shocked at how unfriendly and rude the people were - except for people well over 60. These were the days when you still traveled with your country's emblem (which I'd never do anymore - nowadays you're targeted if you're a tourist). You could hear from my accent and how fair I am that clearly I am Canadian and a nice officer told me just to ask these train people for help and not other passengers. Thankfully when I was going to Kew there was an elderly couple who could see I was looking at every stop and trying to figure out where to get off and they were kind enough to tell me where the proper stop was and the quickest directions to Kew. Aside from a friend in London, those were the only positive interactions I had with Britons.
That’s a shame. I never have had to ask anyone but I found this same situation in New York too. I always love to help people out when it comes to the tube. I once helped a woman get to Covent Garden from Charing Cross and helped a man get to Bromley from kings cross. I always have some sort of satisfaction knowing I just helped somebody with my knowledge of the tube.
@@flyingscotsman_a3 There is something about me - I don't know what - that I am always asked for directions. I must have a kindly face or something. Working at a hospital, there would be volunteer staff to help visitors find things but people always seemed to gravitate towards me and ask me. I didn't mind at all. There were just times in the morning if I was late that I had to only tell them how to get there and not escort them part way. I figure if we're all a bit more helpful and kinder our world would be a better place.
I’ve recently witnessed my 2nd one under and I’m only 14yrs old I live in Switzerland and I was sat In a regional train that was going to leave 5 minutes later, I was looking out the window and as the intercity train came in this old man but his bag down on the platform and slowly sort of limped to the edge, he hesitated for an instant and I turned my head away I look back and then there’s only a train and no old man. I was shaky panicky and what really struck me was seeing ambulance and police men running along the plateforme. I’m doing much better now though after seeing a therapist
glad to hear you're feeling better, nobody should ever have to go through this ❤
Thank you for uploading the video.
I feel so bad for that driver. I have been in his situation at our public transit system while operating trains. So have two other family members. I feel for this man. It’s a horrible feeling. What surprised me is that he is still operating the train. Here a supervisor would take the train back to where it needs to go. Supervisors are required to keep their operating skills current with a set number of hours (4-5) in service, per month. If a driver/operator has an incident like this, he or she might not be fit for service, with or without passengers.
12:13 that fact is definitely true now.
Jackie is just the sweetest little thing. I hope she found a way to make the job manageable, to enjoy it and bring a bit of her sunny disposition to it. It’s unthinkable to me that anyone would call her a cow! Such disrespect.
I feel like I spotted her around a year ago driving on the District... Just smiled at each other, she seems really nice from this video 🙂
When someone is rude I smile that much bigger. As a disabled person I see how unfriendly cities are and its getting worse. Manners don't cost a thing and I always thank bus drivers etc. Must have been dropped on my head too many times as a kid! I cabt wait to move to the countryside!
Sophie Cat I feel the same way. I just wanna be isolated from the bad crowd and live in the beautiful fields of Wales.
Great insight to what goes on when you're not there.
I feel so helpless for this bloke. He seems like such a great guy!
13:27 2 ladies went through the luggage area and did not have a ticket
And for all you know they could have been employees or police women.
Maybe they had tickets but ducked under the barrier due to crowding and fearing they would miss their train?
bet your fun at parties
@@activejt bet you've been to parties
*Love this series!, Tis my idk 4th time watching it it’s just an absolute delight!*
Very interesting to see this type of video I'm sure many peaple will watch, please show more of this thankyou.
We need platform screen doors on all stations.
Fancy making a driver take a train further down the track after a very close call he should have been relieved of his duties and shown more compassion and respect
It happens at least once a day here and protocol is to move the train off the track and the drivers are given a lot of help.
This is London! Keep Calm and Carry On!
Yeah I agree with you Hope has a Good recovery from his trauma
It is only sport! Not life and death. Those football huligans are ridiculus!. I love icehockey but I do not get nuts if they loose. Because in the end it is only a game and there is a next year. Shake my head!.
Tottenham haven't won anything for donkeys though. Serial bottlers, lol.
thats because you support ice hokey 🤣🤣 the most boring sport
Meme Gene yep⚽️🛑🛑
And that’s why I hate football. Petty tribalistic bollocks over a game.
Learn to spell
Watching this in 2020 makes it seem like its a whole different world.
Amazing people(the staff) with a nice sense of humour.
Love this series!
While I feel for the people who are suffering with depression etc, its traumatic for the train drivers.I know this as my late brother was a train driver ,all be it overground ,but it happened to him and more than once .To witness his upset and change in his demeanour was awful.Some drivers never get over it.
its how life is my friend get over it and dont quit your job just because some idiot jumped in front of your train or bus
My dad used to work on the tube, and had to cope with "one under" as they used to say, he ended up taking early retirement
The event in which the driver had to stop for a suicidal teenager reminded me a time when my father told me he was flying a plane (in the US Army Air Corps back in the 1940s), when his plane lost all its oil but he managed to land it safely--and the first thing afterward was that he was ordered to go immediately to another plane and fly it. My father said that the idea was to get the pilot flying again before he had time to comprehend how dangerous a situation was that he had just survived. However, there is probably no way for any of these drivers to get back into driving a train immediately, even if some are willing to do so. If they are shaken up severely enough, some never drive again, as the one man said. I'm sure there is time spent investigating the event and other delays that force the driver to relieve and concentrate on what has just happened, making it impossible to "carry on" without interruption.
Yes, some highly strung people need a break for a while, but I try not to be so naive to think that people AREN'T looking for an early retirement at full pay. It happens everywhere. That ptsd thing is abused by the majority of claimants. It's a ticket out. :-)
Jackie looked so energetic and young when she started. And after a month she got wrinkles and bags under her eyes. And she seemed so sweet. I hope she settled into her job or found another job with friendlier people.
Thanks for sharing
I Feel very Bad for Him :( it is so Sad to see someone Suffer from this
Large number of Staff assult happen on friday and sat night👍 every week i have to deal with this kind of situation in my superstore.
You should go back to Pakistan bro no drunk people there have nice good talibans life
@@gomeskhan123 fuck off back to mongolia, genghis
2002, miss those days.
I've literally watched every episode back to back with headphones in to help me get though work lol
As a train driver for CS its worse because it takes so long to stop it's so grusum
As gruesome as your appalling spelling?
2:24 the most british phrase to ever be heard
Love the Heat soundtrack, like there’s gonna be a bank robbery! Not quite as effective when used for a North London derby match😂
UPLOAD MORE VIDS OF THESES
driving in the dark in a tunnel ,every day must take its toll on their mental health....couldn't do it......
Most routes have some part outside tunnels as well.
countteddy 45% of the London underground network is underground. So more is Overground.
The trains probably have lights.
Alex Jamieson. Lights? Wow! London IS the city of the future.
Bizarre watching this during the pandemic. Feels so strange that people used to stand shoulder to shoulder with complete strangers 2:30
Ik I watch old videos and I'm like not abiding by social distancing and then I realise it was posted in 2012
Back to this now, go on the tube in rush hour now and it’s like this again
I'm sure it's down to cost, but I was surprised, when I returned to the UK for a visit a few years ago, that they don't have barriers of some kind. The metro in Shanghai (and China generally) has no character at all, unlike the Tube, but every station has glass partitions/doors all the way down the station, in every station. Too many crazies around these days to even consider standing near the edge of the platform in a busy Tube station.
I like how the S Stock is in the Thumbnail yet it is 2002 and It is not here until 2010
I’ve spent 23 years working in the retail field. I know a thing or two about rude people. One of my fellow CZcamsrs was surprised that I haven’t jumped off a building yet! LOL!!
Niklas Enblom Suicide is not funny
JTishere I know.
Gosh I feel bad for the driver, dealing with suicide. So sad.
9:17 I thought I was the only one the covers my ears when the emergency services are there
Heart breaks for Alan and the victims family and friends
My fave part is at 14:11 it's so funny the lady says something bad lol😅
Why didnt the train supervisor take over driving the train when the driver was in shock.
Been off driving for too long and therefore not qualified. Also there is so much track that he has not necessarily learned ´the road´ i.e.learned the track layout and signalling on that stretch of line.
London transport tube staff work hard deserve a cup of tea . I couldn't do the job .
Lol they need us swiss. I came back from italy via train at zürifäscht at night. HB was quite busy upstairs and there was a lot of noise and a bit of havoc, but once we got down to the trains, everybody was either standing and sitting calmly or talking to each other, waiting for their train.
Bless the unions! Driver deals with a suicide attempt and the manager is worried about backing up production because he is “short handed”!
I wonder why no one wants to work for you!
ok first, yes its tragic but at the end of the day he was in a busy stretch of line, The Lower Circle Section of the Circle Line between Tower Hill and Gloucster Road via Victoria is really busy with another line the District on there, If he where to stop the entire line, during what looks like the PM Rush, then it would chaos, The best action was too empty the train and take it empty to Hammersmith Depot. If a worker did do suicide in a production plant, then yes it would good to stop for the day but not on one of the buisest and the oldest transit systems in the world. Also 28,000 people work for Transport for London btw
Just watched a 45 minute documentary about the haunting of London's underground stations
Love London, England 🇬🇧 🏴
I totally agree, obstructing the doors is dangerous and causes delays to trains on all lines,
Sticking a foot or anything in the doors is an offence,