Review: British Airways 777 | First Class | Newark to London
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- čas přidán 19. 06. 2024
- Unfortunately this British Airways First Class journey was memorable but in a bad way I'll never forget for the rest of my life. After saving-up a good chunk of points and dollars to pay for a specific product/first class flight experience, I was lied to and fell victim to a good old switcheroo by BA.
**VIDEO CORRECTION: in my video I say the tray table doesn't move. This is not true, as I have since learned that it can (in fact it is even shown on 04:23 that it can). Apologies for my miss and error there!
Chapters:
00:00 Intro
00:34 Pre-Flight
01:18 Boarding
01:44 Seat Review
03:02 Pre-Takeoff
03:24 Takeoff
03:35 Amenity Kit & Menu
04:02 Bathroom
04:20 Dinner Service
05:28 IFE
05:50 Sleeping Gear & Bed
06:21 Landing & Recap
If the BA agent had been truthful, you might have been able to reschedule your flight to a plane with the anticipated refit, and then you might have given BA a glowing review. It was especially a betrayal because this was to be a special treat for which you had scrimped and saved. If you had knowingly booked on a plane with the dated setup it wouldn't have been such a disappointment. That agent should be demoted to baggage handler.
Spot on there. Had the agent been transparent about why I was bumped and truthful about the hard product they were putting me on (and offered some % of my points back, if it happened to be the old first class), I'd be raving about their service. Unfortunately that wasn't the case here :(
Very good video, subbing for more. Appreciate your honesty and I agree with you on it not being right at all to be bumped and lied to!
Thank you for the comment and sub! I don't mind being honest about my experiences, since I don't ever see myself being a professional reviewer or doing this full-time. Hoping this just helps others make decisions on where to splurge :)
Was waiting for this. I was the guy behind you in 1K. Good video!
Ahhh! Yes, I remember. Thank you so much for putting up with the filming. Also just subbed to your channel :)
Great review! Subbed!
Thank you so much for the sub and the comment!
I think your review extremely fair. I definitely would follow up and request an upgrade to new first class next time.
Switching your flight wasn’t great but these things happen however the agent did not tell the truth. Hope you can get that first class from BA.
I run a small business myself, and I just can't fathom selling your customer "A" and then tricking them to taking "B" instead. Hope they at least acknowledge the issue (haven't had any luck getting a hold of anyone at BA).
A few years back I upgraded to First class on B.A. it was this old product and I thought like you, the F.A.’s were great, food very good but not exceptional and certainly not worth the extra I usually paid in Business on my regular long haul. I understand their new product is much improved. Being bumped on to another flight is not what you expect when paying a premium. I’m currently using Air France Business and so far couldn’t be more pleased and they even give me a better price! Bye bye B.A. at least for now.
I wish I would've taken a closer look at business class on that same BA flight I was on. I bet the seats weren't that much of a downgrade! I like Air France as well, and I can't imagine they would pull off the same switcheroo the I had to endure with this BA flight.
* UPDATE - Jan 10, 2023: After more back and forth - unfortunately they wrote back and stated they will no longer correspond to my messages and emails. I am now taking the case to the CEDR (Centre for Effective Dispute Resolution) and also working with my credit card company to refund. Does not look like I'll be getting a refund on the cash I paid for the trip, even though they acknowledged and confessed their error and refunded me 90% of my points. Very disappointing and will definitely impact my decision to fly with them again in the future.
* UPDATE - Dec 22, 2022: After some back/forth, BA has informed me that they can no longer correspond to my claim. I did get 88% of my points back, but they are not able to refund any of the cash I paid for the booking (even though they admitted they misled me into taking their inferior product). Unfortunately I can't trust BA after this experience, and will have a very hard time booking with them again in the future. Very unfortunate situation and as someone who runs a business myself, just a very horrible way to treat customers.
* UPDATE - Dec 13, 2022: After several posts on BA's CZcams, Facebook and Twitter pages (thank you to the viewers who recommended that path!), I finally received a response from customer relations! They gave me 88% of the points I used back, which was a good start - but they are refusing to give me a cash refund because I travelled on the flight. I countered by saying I would not have taken the flight had they told me it would be in their inferior/older first class product, but since they lied to me I didn't have the opportunity to ask for the refund when they called to change my flight. Stay tuned!
* UPDATE - Dec 9, 2022: Posted my complaint now on BA's Facebook, Twitter, and CZcams pages. Also tried calling but waited too long on hold. I have not been able to reach anyone yet. I'll do another round of calls and social media posts next week to see if I'm lucky and can get a response from #BritishAirways.
* UPDATE - Dec 3, 2022: Filed the complaint on Nov 19th, but not a single word from #BritishAirways.
You'll be waiting a while. I made a complaint from a journey in August and I still haven't had a response. I've checked in twice and just be told it's in the queue and they'll respond to me eventually.
@@Jordan-xx9xp Oh dear goodness I will completely lose it if it takes that long for me. Do you think it's worth trying disputing with the credit card company, or will that just prolong the process?
Only negative video's like this will help! Mention this (with a link) on their Facebook webpage, with a weekly update the they have not responded. the more negative publicity, the earlier they may respond.
@@gerritsmit7779 Great idea - I will definitely do that now! It still baffles me why any business would take several months for complaints to be addressed. By not staffing up enough resources to handle these complaints, BA is effectively telling their customers that our complaints don't matter and they'll get to it when they get to it.
I don’t think you’ll get anything back, sadly. They’ll simply say you still flew on BA First class as per their terms and conditions. I would be fuming with them too given the dated “suite” you got.
I guarantee you, BA's response was "you got the most recent F seat, it just didn't have doors, and we don't guarantee any specific seat, we don't even guarantee you a seat - as you found out!".
No idea why BA couldn't have bumped you to an earlier or later JFK flight. They have 5 flights a day to and from JFK.
They seemed frantic in a hurry to just get things settled - I'm guessing that was a big part of why they just rushed the explanations and the followups :(
Sorry man. Btw, I just booked a BA First class from LHR to LAX but looks like its the old cabin. Its got 14 first class seats. Tbh, door is not a big issue for me, apart from that, are there any other big differences? Also does BA ever change equipment from the old cabin to new cabin :P
Yes unfortunately the differences are striking. The IFE will be one noticeable one - and if you watch a review of the newer one from “The Wandering Scholar” you’ll be able to compare the old product from my video and the awesome one he got to try on his :)
If there are 14 seats in First it's prob the A380? If so the First cabins on those are lovely.
Ufff that’s tough my friend. Anything not the UA terminal at EWR is awful lol. Very unfortunate but I may even argue that BA’s Club Suites are better than their new F product. Glad the FA’s made up for the issues you had. Love the reports. I do need to at some point review BA F for my channel so hope for be able to do it leaving LHR if at all possible to get the most out of the experience.
Unless BA remedies my situation, unfortunately I don't think I'll ever fly them ever again. I run a small business, and I just can't stomach the idea that a business as big as BA would blatantly lie to customers the way they did to me. I also read from another commenter above that they have an 8-month queue to respond to complaints. Not a good way to run a business. If you do review BA I'll be watching and still appreciating though :)
@@AirJermaine Please keep us posted on it. Fortunately my BA experiences haven’t been bad to this point. Will see when I get to their F cabin.
@@BrandonJohnson10K Looking forward to seeing your review on it!
Really? I much prefer BA F to BA new Club Suite. The F screen is massive and the food / champagne / bedding so much better.
I know you used points and they changed your departure airport and a slight downgrade on the seat, But I will say many flyers critique the airline regarding the food and other little things way to much. To me this was a great flight overall. BA communicated with you, same departure date just different airport, clean air craft, good and service, on time and the most important they got you there SAFE, With so many flights each airline run into each day I feel BA did a great job here. Just my feedback here. I just flew BA 2 weeks ago and they did a great job even with some of the delays we encountered. Thanks for your review,
TBH - I fly BA First quite regularly ( upgrading with points ), and I would rate it as a good Business Class Product when compared to other carriers First products ( saying that the Concorde Lounges are superb! ) Unfortunately BA as a company really don't give a shit about issues passengers may have, so long as they have your money.
I really wish they gave a little more effort on the customer support side. The in-flight staff were fantastic, but they seemed to have given up on pre and post-flight activities :(
Thank you so much for your honest review . BA nowadays is NOT GOOD.
Thank you for the comment! I wish I had a better experience with BA, but I was unlucky with my trip :(
sounds like a club world review, not a first class review. Totally agree with your opinion. While this can come off as snotty to the average viewer, it makes more sense when you realize these things retail for about 16k usd or more (without miles) which, for flights that usually are in the 6-8 hr. range, is kinda setting the bar high! so with that in mind, I do agree with you opinion, and its quite scummy for BA to bump you to EWR. Hope your hotel was at least remotely close to the area, so you wouldn't have to deal with traffic.
Oh I have to admit I used to be that average viewer who wouldn’t give any sympathy to any reviewer flying first class lol. But to your point, as I now think about how much it costs to do these flights I can’t help but be very critical haha. Thanks for the comment and yes, being routed to EWR (esp not being able to see the jfk Concorde Room) was such a big bummer!!
That’s standard BA first class only a few 777-300ER have the new first with the doors ….you flew on a refurbished 777 200 but it’s the same seat, Cabin Reduced from 14 to 8 pax and the seat has been refreshed
Thanks for sharing those helpful details - the new ones look so good, and really wish I ahd the chance to experience it.
When flying long haul with BA always go for a350’s! business class on there is awesome!
Thanks for the tip! Depending on how BA responds to my complaint/claim, I may try that some day!
The best Club World cabins for sure.
This was a kind of a average experience - terrible hard product and promises, but great crew and decent food. Would you fly this again?
Just curios how much did you pay?
I used 75K points I had saved up and paid USD$1500 out of pocket. I'd fly them again if they promptly address/resolve the complaints I filed and acknowledge their mistakes (still traumatized from their lying). The crew was fantastic, and the LPGS helps me justify and get over part of the cost as well haha.
@@AirJermaine That's a big amount! The fact that you paid that much and received this kind of a experience makes BA a bit on the lower side of the preffered airlines.
@@griffin9493 Yes it was a big amount indeed, and unfortunately I didn't even get what I paid for (and was lied into thinking I would). I really hope they credit me for this trip.
@@AirJermaine Yeah, really
I have flown BA first LHR-ATL on the 777-200ER & the 787-9. Both were okay, but underwhelming. I only flew first to avoid the lousy older business class on both planes. Nobody lied to me, but each experience was under whelming. In comparison, business class on Cathay Pacific on several flights to & from HKG were great and ATL-DOH-SIN on Qatar was superb. In fact, American DFW-LHR in business was still better than BA first! Considering BA's huge "fuel surcharges" on award tickets. I won't make that mistake again.
"Underwhelming" is spot on (even without the lying). My next video after this is actually Cathay business class to HKG as well (and totally agree with your take). Thanks for sharing your feedback and hopefully it will help prevent others from making the mistake we both made.
Bumped? In First?? Wow! Was this due to late online check in? Let’s hope they get back to you soon with a gesture of goodwill, it’s in their interest as much as it is in yours. Your videos are fun and informative🙏🏻 Fly safe 🥂
Seriously right?! I checked-in the day before, which is why I'm thinking the flight was not oversold and I was consciously bumped last minute for another VIP customer (drives me crazy still thinking about it). At any rate thank you so much for the kind words on the videos - I have several more in the pipeline. Be well!
He probably shouldn’t have re booked with them that day. It’s all a scam to lie to the customer just so they could fulfill the seat availability in EWR is just crummy. You should escalate it and they should give you a full round trip in first on their best product.
@@JeanClaudeCOCO Unfortunately BA is not budging one bit on the cash refund portion. They acknowledged making the mistake and gave me ~90% of the points I used back. But for some odd reason, they are adamant about not being able to refund me the cash portion back (even though they already confessed to the mistake). 😪
Isnt the cash portion the taxes and fees which BA has to pay so its not really theirs to give back?
@@1paulwang1 I did a partial point redemption, so of the total cash portion I think less than 10% was for tax/fees.
Point flyers are having increased risk of being bumped out on any airline, also BA 777 flying to EWR are the oldest in the fleet. Please put date of the flight, seat # and airplane tail # to description of the video next time
I can't say I'm surprised to hear these criticisms, BA have gone downhill so much over the last 10-15 years. As a Brit it pains me to say it but I'll never use them again unless I have absolutely no other option.
Thankfully there is Virgin Atlantic as an alternative. It's sad to see BAs decline but the sense I'm getting from my own experience plus reading others' comments is that they are not even trying to improve. Hope that changes!
Not great buddy, such a shame. What I did notice was how close you were to the person in the next aisle, not a lot of privacy given that this was first class.
It was definitely close, and felt just like the same level of spaciousness and (lack of) privacy you'd get in business class.
A very honest review. I am ashamed to say it but BA are terrible,not much better than a budget airline. The days when BA were top in the airline industry have long gone. Every BA review I watch, no one is happy with the BA product. I hope you do get compensation.
Happy flying.
Thank you for sharing your thoughts - sounds like many others here share that same perspective. Hopefully BA gets their mojo back, but not responding to customer complaints for months (which is what I'm hearing from the research I've done) definitely won't help with that.
That’s a pain in the ass.
Do you have an Oris big crown pointer date watch on in this video?
It's the Oris Divers 65 - first comment ever about my watch across all my videos :)
@@AirJermaine I was wearing the Oris big crown pointer date whilst watching.
You are obviously a man of impeccable class and distinction.
You got a new subscriber!
@@Bourne1984 Haha I wouldn't call myself that. This Oris was actually my first ever "big" watch purchase, and a friend helped me pick out. Unfortunately for my budget though, I'm already starting to get an itch to buy a 2nd one lol!
@@AirJermaine careful its a very slippery slope. I’ve bought enough watches to afford a number of 1st class round trips. First is the Oris, then seriously the next thing you know your justification for spending 10k on a watch is sound.
@@Bourne1984 That's exactly what my friends tell me about this journey...I must resist the urge 😂
The F product you flew would have been the same as the one you were originally going to fly, the only difference is the door. The seat, the TV, etc, would have been the same.
You were fortunate. First class Santiago Chile to Heathrow Seat wouldn't even recline at all automatically so entire 14 hour flight sitting in one position. The entire side console/lights didn't work The cabin stewards tried their best to help Most horrendous flight. My husband and I were traumatised by whole experience and the many more problems with the seating/flight. A very expensive once in a lifetime experience!!!!!! Even basic economy manages a recline seat you can operate
That sucks, I hope they give u something back but won't hold my breath that they will. Please post if they do and what u said to them, Good Luck
The more comments I'm seeing now from others, the less hopeful I am about getting anything back. But yes I will definitely keep everyone posted. This can happen to any traveler and if this is part of the BA experience, hopefully people planning on booking BA in the future will keep this risk in mind.
@Air Jermaine I have not seen many good reviews of business class on BA or Lufthansa. On my trip to Dubai for this new years, I went with emirates, IAH to DXB. I did not want to be bouncing half way around the world getting to Dubai. Thank u and to all ur airline reviewer compadres, your info help me a lot.
@@elbaby2001 I'm glad you were able to take Emirates - nothing to me beats that airline (my next favorite is ANA). I'm also glad you find these reviews helpful - we all work too hard to spend our hard earned money on poor premium flight experiences!
At 2:35 you say the table doesn't slide - yet at 4:22 you can clearly see the attendant doing just that!
Yup sorry another commenter pointed that out earlier, that was totally my bad!
United has been criticized for being slow with Polaris retrofits. How is BA not getting this kind of criticism for being slow with their 777 and 787 retrofits?
Very great point - the aircraft I was one on definitely gave me the same United and AA crusty vibes.
Because BA no longer really care Blank.
@@stuartf2946 of course they wouldn't care if they realize that they can just take advangage of getting away with things that UA wouldn't have gotten away with
@@Blank00 and people complain about United all the time when BA is very average and their first class is a joke on the 777.
Did they at least offer you your points and money back?
They admitted the error, offered 90% of my points back, but did not budge on the cash portion...even though they admitted the error :(
Absolutely you should not be entitled to any further refund, you already received 90% of your mileage back. You also received the full First Class product and service, albeit not the newer version but it is still First Class nonetheless. You were not downgraded on the flight. I think the 90% refund on your mileage is more than fair, to request a refund on the cash element is outrageous and greedy. CEDR will see the argument of both sides and your chances of getting your cash refund is next to zero. Good luck with that. British Airways will simply not give you a free ride across the pond in First Class.
Any response from BA yet?
Unfortunately they wrote back recently and said they will no longer correspond to my messages and emails. I am now taking the case to the CEDR (Centre for Effective Dispute Resolution) and also working with my credit card company to refund. I will update my initial comment with this update as well!
Wow, that's brutal! I too have been very uninspired with BA. If you used Avios points I'm sure that you were shocked at the fees. One of the highest, if not the highest, in the industry. Disappointed to say the least. Don't expect anything more than a form letter about your complaint.
Thank you for the heads up! I'm thinking about disputing with AMEX now based on the comments I've been seeing. I believe there is some kind of benefit related to buyer protection. I'm hoping being given the wrong product that I paid for qualifies under that benefit. We shall see!
@@AirJermaine but BA will say you got first class product but AMEX make a play about customer service so you can always ask
@@andrewstorm8240 Good point, but I will try anyway since 75K points and $1500 is a lot of points/money for me!
@@andrewstorm8240 Agreed. BA will say that AJ got 90% of the expected First Class product. He didn't get the Concorde Lounge, and didn't get doors on his seat.
I would be interested to know what American Express says!
Great review. I just flew LHR-EWR which was a 789 (New F), but got switched also to "old" F on a 772. It was perfectly fine and the food/wine service was pretty good. Slept 4 hours!
FYI, I flew out of the JFK CCR right before they closed and I would argue EWR Galleries Lounge *does* seem more modern. I can see why they said that; though it doesn't take away from your grief.
I do think BA F is a step up from business class (particularly in bedding/PJ's) but can see other people's point of view too. Happy Travels.
Appreciate all the feedback! I know I mentioned this a few times already (both on the video and comment replies), but had BA been honest about putting me on the old F - I think my overall tone on this video would have changed. If I ever get over my grudge with BA, I'd like to try business class to see what that's like. Happy travels to you as well!
the tray table doesn't move...
until 4.23 when you clearly see the tray table move. Lie number 3?
Oh wow I swear didn't even notice that! That does count for a lie then, and I take responsibility for that user error and not knowing how to use it. Thanks for catching that!
Update: I've updated my video description now to take ownership for my error on that. Sorry again for the miss there!
@Air Jermaine thats OK man. I enjoyed the video and was really just teasing 😀. I don't actually mind BA first - even the slightly older one - but like you I would have been bummed not getting what I was supposed to be getting on the ground and hard product. If its any consolation I got stuck flying in their true "Old First" a few years ago and that cabin was truly, madly, deeply dated (like 80s wood panelling). These days I only tend to fork out for First when flying out of London, for the Concorde Room and First Wing, and stick to Club mostly anywhere else (unless an F upgrade is going very cheap) due to the underwhelming lounges and catering at outstations.
@@magic01273 I can't even believe there's another level of "old" beyond the one I was on! Depending on how BA handles my situation, I'd love to some day visit the Concorde Room and First Wing in London myself :)
@Air Jermaine fortunately, the true "Old First" I was referring to has now completely gone. The suite you got - whilst not the very latest - is actually typical of BAs current first class product...and the seat type most people get. Fewer passengers actually get the new first class "suite with a door" so statistically speaking what you got was the "average" - rather than the "old"
British airways dropped the ball a long time ago Jermaine and sadly they never picked it up and learnt. I have heard of and seen many people criticising BA, including myself, for a wide variety of reasons. Your video was very good and honest. Let's hope BA will see this and call you up, but I don't think so. You are not alone in your disappointment.
EDIT: I also think that the way they hold the front seats in first class for platinum members is a joke. IF the cabin is busy, and these two seats are free, you cannot book them. Just a stupid idea that is old and out of date.
You are spot on with your comment! Thank you for confirming as well that I am not the only one who is experiencing this. I'm convinced now that Virgin Atlantic is a better option going forward for me :)
@@AirJermaine Agreed Jermaine, that's who I now use, along with American. Never had a bad flight. Thanks for replying.
BA didn't drop the ball, they made a strategic decision in response to European lowcost carriers, and the Gulf airlines. BA realised, we don't need an ultra premium product, we just need a good enough product, at a competitive price.
You can pick-up some great F and J fares, if you're not fussy on dates, and book far enough ahead.
As for reserving their forward seats for Premier or Golds, or Silvers, you have to look at it from BA's perspective. Their most loyal customers want the best seats, and if they don't get them, they will go to another airline. BA wants to reward their loyalty.
In fact, BA doesn't like people paying for specific seats in advance, as it's a PIA when having to move people around for operational reasons. However, if you're willing to pay BA silly money for specific seats, it will gladly take your money.
Now, could BA make their seat policy more prominent and transparent, so that people can understand their logic better? Yes, absolutely. However, if BA did have a free for all seating policy, I bet you there would be many complaints about people not having their preferred seat, or don't want to sit in that part of the cabin.
I refuse to pay for an assigned seat, I am happy to wait until checkin for free seat selection. BA's business plan is working, every time someone complains about their seating policy! 😂😂😂
Well there is now a solution to poor Business / First Class from the legacy airlines on the NY-LON route - go JetBlue Mint ... you don't get a lounge pre-flight, but everything else is awesome, including the food and the FAs.
I’m a huge fan of JetBlue mint and it is always a great option. Cost a lot less also :)
Your first class suite looks pale in front of SA's business class product. Even after using Emirates / Etihad / Lufthansa / Qatar / JAL, I will go for SA any day.
Excited to try SA now! I do have a business class flight coming up with them, so more excited now about that upcoming trip :)
I’m afraid BA just doesn’t care about Customer Service. Never fly long haul with BA. Cabin crew are always excellent and unfortunately for them, being customer facing they have to put up with all the complaints stemming from Management cost cutting exercises that have gone on for years.
Sure seems like it. The more I've been researching BAs complaint process, the more I'm hearing about people waiting 6+ months for resolution. Doesn't sound like they care about customer service at all.
I flew Qatar Business with my wife in May. Her Qatar points were transferred to her BA Silver card in days. Mine didn’t get transferred. I phoned the BA Gold line 4 times, each time I was promised it would be sorted immediately. After the 5th call I was told there was no proof I had travelled with Qatar. I gave up! BA Customer Service doesn’t work - and no one cares!
@@add8305 yeah that’s not right for someone to have to call 5 times for the same issue. Apparently it’s worse now, since you can’t even phone anyone in customer support anymore
You were in First Class, nuff said
My goodness- absolutely diabolical for the price. Not even a flower in the loo?
What happened to the caviar?
Not in a million years would I pay the money to fly BA first. So many better hard and soft products out there for the price.
Not even going to mention the lying!
As a fan myself I spend a ton of time watching airline reviews on CZcams, and I'm so surprised there isn't as many critical reviews on BA's first class. I agree there are much better products out there (even business class ones) that are superior to this.
Man that makes me mad they way they did you. I’d be extremely pissed too. This seriously makes me question weather or not to fly with them.
Yeah it was and is still quite upsetting to think about even now :(
Someone rounded it up saying is Ba first the worlds best Bussines class
I have flown BA for many years and my experience of their First Class I would rate as top notch. Never had any complaints but I suppose some people you cannot please all the time. For me BA every time!!!!
I'd imagine that for people who don't encounter any pre-flight issues, BA is a great flying experience. But based on what I've read from comments (including my own experience now) the issues arise when something goes amiss. In my case, I was misled - and it sounds like in mostly everyone else's cases - trying to get resolution from BA on complaints is where the awful experiences happen :(
@@AirJermaine I am sorry to hear about your experience with BA and thank you for your reply 🙂
@@alanhoyle8901 Sometimes people get unlucky and that unfortunately was me this trip! Thank you for the comment - I think it is super important and helpful for everyone to hear about others' positive experiences as well ☺
@@AirJermaine ❤
At least you got some slippers
I regret not taking them home now haha!
What a joke...still it looked fair but no match to your expectation...did you get anything from BA in return to make up for the lies from their CS?
Apparently it takes over 6 months to get resolution on complaints. I just filed a dispute with my credit card company but unfortunately at this point it sounds like expecting anything back would be hoping for too much :(
@@iloveaviation8860 I think many people replying here understand that BA has no legal obligation (for the reasons you mentioned), but I think the points being made here is that if BA wants to treat customers well and give them what they rightfully paid for - they should consider making customers whole (or at the very least stop lying and tricking their customers about which product they are really being put on).
Entitled to any UK261 claim?
I did some quick research and unfortunately doesn't seem like I qualify since I took the replacement flight they offered me (which I took since they falsely claimed I would be in the same product) 😮💨
I would be pissed if I was bumped in First class!!
I hate to be dramatic, but during the flight I felt like the level of "pissed" was at a level I hadn't reached in so many years. I don't wish this experience on anyone!
@@AirJermaine no I get it. I pay thousands to fly first class and if an airline did this to me I would just be fuming during the whole flight. It wasn't what I paid for and was expecting and looking forward to. I would also never fly them again. Thanks for letting me know not to fly British Airways.
I would also try and get my money back by disputing it with my credit card company.
We'll be flying Singapore Airlines Suite class next year and if they did that to me on this flight I would not be happy.
@@LivingTheDream21 I just filed a dispute with my credit card company 30 mins ago. I hope there is some kind of remedy. And happy travels on the Singapore Airlines Suite - that is on my bucket list :)
@@AirJermaine cool cool hope they can get some or all of your money back.
Yeah I'm looking forward to it as well.
The old ba IFE is some of the worst I have ever seen. The new one is a lot better
Maybe no one lied, they just made mistakes with the information. The tray DOES slide to allow easy exit, so was that a lie from you? No, you made a mistake. Just saying.
Unfortunately it was very clear that I was lied to. During my call, I pressed the agent about the lounge in Newark. For her to have pushed that the "Galleries Lounge" would not disappoint relative to JFK's Concorde Room was not being truthful about the situation.
I do take responsibility for my (unintentional) lie on the tray table. Another commenter pointed it out and I have updated the video description to apologize for that miss. Thank you for also pointing that out!
I'd be so mad 😈😈😈😈
Seems to be a lot of complaining in this video I guess one with class would respond very differently rather than complaining and criticising the honesty of BA. Not sure if you are aware of the ongoing disruptions to the airline industry due to the Chinese pandemic. Clearly not based on your comments. Lame yet sad also.
Sorry if I set the wrong expectations for you, but the purpose of my channel is to share both the good and bad with my flight experiences. I'm afraid you'll need to follow another channel if you prefer trip reports that are 100% positive. Also, I totally understand your point about being forgiving with flight disruptions caused by the pandemic. If you haven't heard though, BA actually has a standard practice of bumping paying customers to accommodate VIPs (see last commentor). In this case, you can't point to pandemic disruptions as the reason - it is them simply giving preferential treatment to higher classes of customers.
@@AirJermaine that's the whole point, you weren't forgiving at all! I'm not looking for a positive only report, just a report that shows some understanding of the industry and the fallout for those who choose to behave like a petulant child because things didn't go according to their plan. What a shallow existence.
@@cm4389I’m afraid we’re missing each other here. Yes I am giving zero latitude because they deliberately bumped me due to preferential treatment of their VIPs …and then lied to about it (not because of general hardships or logistical issues caused by COVID). I’d also respectfully disagree that expressing my frustrations over this counts as childish behavior.
@@cm4389 spot on - this guy is crying like a baby; probably booked with AVIOS - any airline could reschedule you having booked with points/miles…..so many of these guys on CZcams flying for free making these bratty rude videos - useless content
@@AirJermaine you can disagree about your childish behaviour however you are clearly narcissistic, entitled and delluded if that's how you feel. Your behaviour in the video clearly shows your petulant nature, maybe you should watch it again however I'm guessing you won't see it. We are innundated with videos of the same airlines, same classes, same routes etc. Same, same, same, usually with presenters who have dellusions of grandeur. It would be refreshing to view a report from someone who is down to earth and offers a report that is a point of difference from.the masses. Unfortunately, it's not you.
This is Business Class disguised as First Class. Even the food is mediocre for First Class. They should not have switched you to this old bucket. BA should not have done this, utterly disgraceful!
I agree, and it was really unfortunate. There were so many ways they could've made this a better experience, but the effort/care was simply not there
Never had a bad experience with BA tbh.
Ah I wish it was the same with me - maybe I just ran into bad luck 😪
Sorry to hear that your flight was spoiled. Reaity is, BA are not the airline they once were and they will only get worse. Almost every other airline are vastly superior in every way. BA F is just mediocre J by any other airlines standards. I have a 2 for 1 voucher otherwise I wouldn't touch BA, F or J again. Normally I would never advise this, on principle, but forget any compensation. BA will lie and cheat and make you miserable. Forget BA. Delete their app. Run away and never look near them again. P.s. glad your FAs were good, but it is now a total lottery.
hot towels are for your hands, not for your face lol
Go with Emirates
I love Emirates myself! I did a video on my caviar and champagne splurge on my channel as well :)
thats very good business, crappy first class
That's a great way of summarizing as well :)
If you want to get really angry…..try flying American.
Haha reading this made me chuckle out loud at work - very true 😂😂
I flew 4 hours with BA from cairo to heathrow and I found that is was the worst flight ever, no food given, sorry a bottle of water and a bag of crisps were handed out, or able to buy on the plane ,only able to buy online b4 take off, the seat were rigid no recline at all ,no in flight entertainment nothing.
I felt that BA are a arrogant and an snobby airline.
I flew to cairo on easy jet and I got a much better service, YES you have to pay for food but it was only uk pub prices
Oooof...food is what I look forward to the most, so I totally understand why you feel that way. I sure hope BA tries to improve since they have so much history.
@@AirJermaine BA won't change ,I flew with them 10 years ago and it was very similar. I can't really explain why