New customer have to be dropped today, They will not stress me out!
Vložit
- čas přidán 5. 08. 2024
- Buy INNOVATING items for your business: bit.ly/40rni5u
use code: BLADES10 for savings!
BUY ITEMS IN THIS VIDEO: AMAZON STORE: amzn.to/40nTFSr
Business marketing: bit.ly/3wQ7Xh5
ISO Headphones: bit.ly/3oH6ILU
use code: "BLADES10" for $10 OFF!
KUJO BOOTS & Pants: www.kujo.com?promo=blades10
Trailer/ Trimmer/ Blower Racks: EQUIPMENT DEFENDER RACKS: www.equipmentdefender.com/ "BLADES10" 10% OFF
Motorized Chute blocker: the-green-guard.com/
"BLADES10" $10 OFF!
Marketing materials: lddy.no/ujd4
Buy SHIRTS: www.fin-print.com/blades-of-g...
use BLADES10 as your password!
The Guardian Angel device: www.guardianangeldevices.com/...
Do you want To Send Us A Product Or Equipment To showcase/ review?
Email us @ bladesofgrass@live.com
Subscribe to our Channel: czcams.com/channels/PIZ.html...
Instagram: / bladesofgrasslawncare
TikTok: / bladesofgrasslawncare
#lawnmowing #lawncare #lawnmower - Jak na to + styl
I just dropped 4 customers. One for not wanting to cleaning up dawg poop. One for not paying on time, having to chase them down for payment. The next for always asking for doing extra services and not wanting to pay for those services. And the last for attempting to dictate the times I mow. Way to stressful!!!!!!!!!!!!!!!!!!!!!!!!!
Good for you stand your ground man only you know your business and that's why you got into business is not for all this bull crap headache
@@brooklynboy4224 Great 👍🏾
@@backyardgrillmaster2910Absolutely 🧑🏽🌾
@@brooklynboy4224 Glad you have the ability to eliminate the problem
It Amazes Me how many owners do not clean up their Dog Poop , they are discussing, High Dollar Homes , poop all over the yard , One was so bad getting all over the mower We took their hose and washed the mower off and left the debris in their driveway
Dropped 3 new customers this month with one sole reason for stressing me out
I like what you said about your child. Americans have it drilled in their heads that when you're 18, you have to get out and find your way. I left home at 18 for the USAF, so I was set. My kids can stay as long as they need to until they have sufficient savings. One left at 26, graduated college and is doing her thing. The other has a fulltime job and has graduated college also and is still at home saving money.
I wouldn't call, I just sent a dump letter. No point discussing it at that point, it seldom benifits.
Happened to me twice so far. I told 2 clients that the Initial Mow will be higher price cause of long grass. They agreed. But after I did the job and sent them the Bill. They complained that "price was too high" and they still refuse to pay the first mow. Dropped them.
All the rules & prices are displayed on my Website and Sign up form. Guy admitted he didnt even read it, but still wont accept fault.
I have a quick feeling that they never had intention of paying and made BS excuses. They were trying to game me from the start.
@@lunarsoulz gotta make them pay b4 service if it’s a one time gig. All my clients are on a contract with legal binding consequences. I have Q&A in the contract, nevertheless people DONT READ. They just sign stuff. Best of luck, don’t play around with people. Generally in the beginning they will give u read flags. If u get that feeling, walk away no need for issues.
@@thesarge3079 any tips on going about that? And doing cards on file?
@@jesuschristfirst5775prepay or card on file.
even with card on file I never gotten paid twice. Have people that scam you.
@@jesuschristfirst5775 Square is good but there is a fee associated with using it that I just pass on to the clients. As long as u let them know up front and put it in your contract. Be transparent and I let them know when I meet or talk to them over the phone. When I first started I accepted everything for payment. 10yrs in I only accept two forms of payment cash or card on file. If they don’t like it then find someone else. Your life will be less headaches by not giving folks all these options. Dictate everything in your contract. If they don’t read that’s on them. Good luck
When I first started my business, I took every customer no matter what. I did things for them that I now laugh at myself for. I once had over 60 customers! Realizing that my prices were to low for the work I was providing, I eventually raised prices and got rid of the cheap, pestering, no good customers overnight. Now I hover between 30-40 customers, making more money, and home with my family regularly! I have no problem getting rid of a problem customer these days! Also, that lawn looked a little wet buddy.😅 God Bless!
Thanks for sharing!
Hey buddy
As a 40 year lawn care provider, i on numerous occasions have the same issues,,,first cut,all is great,,one day or less later ,customer called complaining my yard looks hideous,,,needless to say, there's not a second service,,and upon next scheduled service a text is received by the customer as follows,,,services are being terminated effective immediately,,,😮
23rd year here. Same exact situation. But I learned over the years that you can’t make everyone happy. We still get it done though. Here in Arizona at 120 degree weather in summer time.
I been in lawn care going on 48 years this September. I came a long ways from knocking on doors asking for payment as if they’re doing me a favor for a job they requested.
First customer i ever fired was a lawyer from California that thought it was cool to insinuate I was a thief, full stop, it wasn't cool or gonna be tolerated by this Alabama boy, good for you Johnny for standing your ground and keepin it movin, love your videos man i watch them every morning before I cut grass keep it up
I hate when people ask for a time, I’m not giving you a time because I’ll be making a promise I can’t keep , and if I give you one and don’t make it your going to be upset
Good to see people firing their customers. Life is too hard to deal with crazy controlling people!!
Yep dropped dozens , mowing is become something else..people calling me to mow dirt during the worst drought in history..while in a emergency.
I fired 2 customers last fall, both for the same reasons i was tired of chasing them down for payment. I hate doing that to older folks but im like you trying to run a business. Now i do paymet on completion for all. No exceptions. Lesson learned.
You are doing what you need to do to keep the stress out of your life Johnny
I totally relate. It's not worth the hassle. "What time will you be here?" I have 5 other clients ahead of you, it will be this afternoon sometime damn 🤦🏿♂️
Yeah that shits annoying
The link is a great idea. I’m going to do the same. It’s the season for customers stressing us. Glad you mentioned every customer is not for your business
Fired over 20 this year and I’m still full I just don’t deal with stupidity on any level. It’s too many nice and kind customers to deal with anyone that’s a headache
I can understand I try to stay away from customers that stress me out to.
I love it when they say we fired them but you know they will drop you anyways lmao
Thank you Johnny I just got rid of a new customer. For the same reason you just comment about. I am so bless I lost one customer and got three more customer.
Right on
Great Video. We are going through the samething up here with Customers. Some people want something for nothing. When we have alot of lawns in one day due to weather we just keep cutting until they are done. That way no one gets lazy on me lol. Once we are finished I take the guys somewhere to eat and thank them for there hard work today.
I lived in Florida and now Arizona, I do not miss the grass or humidity… Nice mower though, wow!!
A lot of time in your business, you will find 1% of the customers, cause 90% of the problems. You always hate to get rid of customers, but sometimes it can really benefit you and the business.
Dedicated when you have a trimmer in your back window...😂
lol, “we don’t play those Florida prices” 😂 I don’t play those Florida prices either and I’m in FLORIDA! $50 per cut MINIMUM.
@@sebastiensmarth3479 that’s regular my front yard cost 65
50 in my area is a tiny yard, most are around 80 and 100-120 for a suburb house with ALOT of grass. If someone wasn’t near my route I would have to be 60-75 for a small yard.
Good thing there a million more of you out there. A business that requires no skill with no barriers of entry.
That was a great POV presentation Johnny. Lovely crisp clean finish to the properties. Regarding your new customer; sounded like he was being unnecessarily needy and deservedly dropped. You certainly didn’t need that kind of stress, just to try and please someone who could not be pleased!!! You are sounding better as well. Many thanks for sharing with us, much appreciated and enjoyed. POP SMOKE PEACE ✌️💎
I went from 25 clients to currently 3 since November 2023. Don’t F around guys. Make SURE mowing isn’t all you do and that you’re making a decent profit stress free. Business is stressful enough when you’re solo.
Times have changed. I do construction and we interview clients not the other way around. Way to much work out there to deal with difficult clients. They call and act like they doing me a favor like im sitting by the phone waiting for jobs.
my route isnt down to like 10 houses in one neighborhood, so I got about 5 to 10 minutes of windshield time between lawns, so I just use that as my breaks.
Beautiful edges on your last lawn! Love your videos. Keep up the good work!
Thank you very much!
Before you got hot, the "venting" portion of the vlog was very entertaining!!!
Now we wonder how that customer is going to handle the dumping. Of course you ended by saying that you were going to "fire" him. But that is hard to do when he is the one who hired you. Ha ha! But I am with you when you get a needy customer or any customer like that, leaves you with that type of feeling. You feel that they have disrupted your day and disrupted your organization of thoughts. I have been there. And you know what you have to do and give them the news.
And once you do, you feel so much better and how everything goes back to normal again.
Another thing to think of is since he is the neighbor of one of your customers, how you will be able to see the new outfit that takes this guy on. And how you can only pity them. These types are very hard to please and will have an ongoing revolving door of lawn services. This fellow is better off doing his yard himself.
Great video, thanks for the tips even on edging for me nonstop. Thanks.
I saw a Hispanic dude post in a neighborhood I'm in "$20 front and back mows for standard lots.. $30 for corners. I just want your business". That's the world we live in here in TX.. so fun. Also I just drop people who are too picky or over communicate. Those are my two pet peeves. 👍🏻
lol facts but those guys won’t last and people who want that low ball price, are not the type of people you want in your business. SETX here
Huge fan of the first person views, keep up the great content, remember you run the business, the business doesn’t run you. Pop smoke
When your out producing top tier quality, you shouldnt bend the knee for anybody.
When you first start out in business, it's very important to bend the knee.
Once you been out here for a few yrs, its time to dial it in!
I noticed you use the string trimmer to edge one lawn and the stick blade for another lawn. What is/are the factors for using one or the other method to edge the lawns. Curious...
i used to mow residential properties for about 15 years and got out of it in 2019 (before the world went crazy)...lol... i remember this elderly lady i had and i had only been doing that work for a few years and i cut her a deal on the yard to try and help her out... man... id be weed eating around her home and all of a sudden i feel someone tapping me on the shoulder...it was her want to show me the piece of grass i missed under the bush.. or i didnt trim that low enough for her.. i kept her one summer..and that was it... i never had any of my other customers do that to me or complain about my service... it was like i was 6 years old having to follow me around the yard...lol
Sounds like my mother-in-law. She’d always come out and show me a blade of grass I missed or a leaf from a bush that was on the ground that she thought o knocked off. Unfortunately, because I married her daughter, I just smiled and said yes ma’am. I’ll be more careful.
I've had same experience, if someone is too picky, constantly texting & has to be there, I'm done, I've had customers for years I've never seen, no problem, I do the job & they pay, beautiful relationship
Red flag number one if somebody wants you wants to be there when you do the service move on don't even waste your time if you go there you talk to him and you know you both know what needs to be done oh but I need to be here when you're here just move on it's it's that person's going to be difficult to deal with
I agree
Be careful Johnny it looks like it's going to be nasty your way
I love your truck set up I thought you had a trailer form the start
Good call Johnny , yep I get those time to time and it’s a quick yep this isn’t gonna work out I can tell right now lol , Have a great weekend comming up looking sharp
Cut the stressors loose my man. I'll be dropping some after this season for similar reasons and because I'm done doing bi-weekly's. I only have a handful of those but I hate the way they look and Im not going to mow a yard 2-3 times to get it to look nice. Good luck brother! Love the channel
I may need to start doing that. I keep all my customers lol.
I dropped 4 this month too . Sometimes us landscapers are to nice 😊
the fact that you dont use a guard and walk backwards while trimming like i do lets me know you know what your doing..cudos my brother..honesty goes a long way..
I dropped a customer last month because she didn't want her lawn mowed at 1pm just be because it rained at 7am. On a sunny hot day! Sent a text saying "No mowing today it rained see you next week. Customers WILL NOT dictate how I run my business!
I'd say no, I'll see you tomorrow.
I love to do yard work.But when it come to those customers who stay home all the time them can be some peaky people .
I feel you J! I don't play and will drop a joker in a minute if they're getting on my nerves unnecessarily. There are too many other companies. Pick one MoFo....just not THIS one -LMAO!
Gotta do what you gotta do. Great video!👍
You got that right!
May I ask, how do you like and what you think about your Toro Revclution ,and can it run 6 to 10 straight in-between charge time , I ask because me and my crew mow a large cemetery any where from 3 to 10 hrs a day and was thinking of trying one but unsure of charge time and wear and tear on long 5 to 6 days a week runs .
I'm mowing 10 to 13 properties a day and charge mine during the weekends. Two years now with zero issues I can only vouch for the type of work that I do but if I was you I would get a loaner and see if it's what I would need for my specific task
Keep the stress down. Just don't become one of those business owners that believes he is doing the client a favor...it's the other way around. Some folks can often forget that as they get more established..and everytime you hang that phone up on a client that is money out of your pocket.
This is the roughest lawn
Season i have seen periodt
Clients want deals a lot done
and don't pay timely i am going
to cut back on. Lawn service i see
with out commercial accounts
after 15 years of it this is a waste
Of time.
hey man love the content keep it up
Hey, thanks!
Watch your videos every day. As a newbie starting out this year, you've taught me alot. Just out of curiosity, where did you get the shirts made? I'd like to do the same for myself. Also what shoot blocker do you use?
I have a link to these products in this video description, thanks for your support and wishing you the best!
I expect I woud have $ available right there and then for a service provider.
Pick it up on your way out.
Hello I’m I. Michigan and I think my prices could be higher but I don’t know how high! What’s a good minimum to start with a cookie cutter yard. Also an acre ?
They act like we are there personal landscaper, on call , we got option's, so many lawns to choose from, Bye Falicia 👋 mow your own yard B.
Lots of lawn maintenance engineers don’t understand the financial parts of the business. Rate hikes because of a bad judgment are Totally the LME’s fault and shouldn’t be put on the customer’s shoulders during a cutting season. Thanks for sharing.
Venting 😀
Great video Johnny good advice on who to take and who not to and i wear the mask everytime keeps everything off and keeps the sun off too.
I used to run two big tennis tournaments in my town each summer that people would enter from CA and other neighboring states. When it got so big, that we couldn't take any more entries without screwing the tournament up, I got to eliminate anyone who gave me any crap at all. I became the tournament Nazi. Some of the people I kicked out for the following year, came back and became my best friends.
Johnny, you did good!!
Good job Johnny
We all got them.
Pain in the arse.
Great thing about having 50 clients is you can quit 2% of your job at a time.
That’s what I’m dealing with and I even give her a discount SMH
I sure do miss the days of watching you do pinestraw installs with the young crew you had working with you.
You in Atlanta because you have good rates for front and back?
Some people are just odd😂 eventually you will bail✌️
I thought it was just me but I’ve dropped a few customers do to inconsistency’s . I tried to explain I provide either weekly of bi weekly service !
Know anyone reliable in Detroit Mi like the work ethic.
Johnny don’t use sayings like “ Let’s mow “ when you’re standing on an electric mower! Lol. Save that for real mowers.
Nice and quiet
That’s a lie don’t know what part of Florida you referencing but some parts of Florida especially in your more prominent areas prices are through the roof.
Blocked
I know some you guys are thinking it doesn’t need mowing. Yes it does, yes it does… luv it
Lol I feel you on that sir. Not worth our time.
Been there done that.
Wow that is the most excuses i heard in a 2 minute period then i ever heard congrats bud you are the biggest complainer i ever seen
Interesting. He says "He needs to drop this new customer because the guy was texting him and asking to be there on the first service, wanting to know what time he could come etc..." So I guess any customer he gets must agree to all his rules to actually service them. We all know there are lawn service folks everywhere. My only concern is that if you are pricing your service (the rates you claim are NOT FL rates) specifically because you provide a superior product, the customer's experience and satisfaction level should count for something also. I understand you don't want to be called and text a lot, but if the customer is only seeking answers because he's new and you are new to him....I mean you did agree to take the customer on. I'm a customer who will pay good money for GREAT service, and by the way, I want to pay for what I want as well. The moral of my comment, the customer and service provider has to both understand HOW to work together for the best results.
Some lawn guys myself included arnt highly social. I used to be a professor. I hate the thousand question games. For the first three weeks of the semester I wore a shirt that said "its in the Syllabus" Johnny mentioned he has a link he gives new customers with a giant Q&A on commonly asked questions and how the business operates for customers. I'm the same way with my lawncare clients, if someone cant be bothered to read the TOS and Q&A when onboarding with me, I dont really want them as a client. My Q&A says usually I'll be there 90% of the time on the same day, I promise no time I'll arrive due to rain, equipment issues, or heat. Same thing with softscaping project clients too. I'll kick ppl off my list to put down gravel or mulch real fast if they message me all summer long wondering when its gonna get done cause I explained when I onboarded them I only do projects spring thraw to early summer, and fall till first snow. thunderstorm/heat season is mowing only.
I clearly understand your point, but at the end it's my business and I will run it my way, not stressing. Thanks for your point of view
I understand your point, but it's my business and I will run it my way, not stressing. Thanks for your point of view
His (Johnnie's) point of view was given as how he keeps his schedule full and organized with customers that are somewhat similar in their needs. And that is how a business owner should approach their discipline to achieve a "well-oiled" machine (even if he uses some electric equipment ha ha)
It can be taken that he (Johnnie) was thinking out loud. And, running a well run, "busy", owner-operator business, takes a LOT of discipline amd dedication. So to recognize a customer where the personalities won't mesh when most other's do is an asset. And your WRONG about this picky customer who told Johnnie "he likes to be present whenever someone come over to do work". That doesn't mean just the initial visit!
Again, you may have misconstrued the sentiment of this video. I choose to see as thinking out loud and how someone handles an issue quickly amd decisively based on wisdom and experience.
Sure this fella that he dropped may make a fine customer for someone else that is just starting out or less busy. But bravo to sort out these types early on and share with other aspiring landscapers.
@@rickr2029 No, I did not miss Mr. Johnnie's point. He is right, it's his business and he runs it as he sees fit. That's the bottom line. He has a right to not service anybody that don't line up with his business practices. Just like customers have a right to hire and fire anybody that provide the service they seek, and that includes compatibility.
I had lawn person and he changed to much for my little yard . This landscape people don’t do good jobs. So I do it myself.
I can understand that a customer wants to be there, I can also understand it’s hard if you have multiple yards. It’s a new customer though, so, you should give them understanding. They may be new to using contractors, etc. They could also have some past experiences that has them on edge.
that makes sense
New customer has to be…
New customers have to be…
This happens when your job requires no skill and just a truck and mower/trimmer.😂
Overcharging by double and mowing grass that doesn’t even need to be mowed… you’re a heck of a business owner, lets not forget one that can’t be stressed
All I use is the hand held Stihl battery blower. The back pack is my backup.
I don’t see anything regarding dog poop on your Q&A. I want to add that on my website along with similar Q&A’s you have on your site. Thank you Johnny . 💪🏼🙏👌👍