DON'T BUY a Truck Vault
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- čas přidán 29. 06. 2021
- After several attempts at contacting Truck Vault, they responded by telling me that they were sending me another one unit. Which they did. However, the quality control was worse on the second unit then it was on the first. Truck Vault has horrible build quality for the cost of these units. DO NOT BUY A TRUCK VAULT! Way too many issues, problems and build quality errors.
I'm not sure if it's their quality control person/s or just bad workmanship by employees, either way, horrible product for the cost. They need to do much better.
Also during my communication with Truck Vault, I was told, "the owner will be back on Monday". Two additional emails to Truck Vault asking what the owner had to say or was going to do about the issues. I received ZERO response from the owner of the Truck Vault company. So much for customer service. Very poor. Don't buy a Truck Vault.
Glad to see you posted this video. Companies need to be held accountable for their lack of customer service and poor quality of very expensive products. Hopefully this will make them consider fixing their practices.
I doubt that they will. I'm still waiting for the "owner to call me" as I was told he would. I'm quite sure that will not happen.
We are, of course, disappointed to see a build beneath our standards and sincerely apologize for the problems you’ve faced. Our records indicate that both TruckVaults were damaged heavily by XPO Logistics during shipping, but we also take responsibility for any issues that we caused. Since this video was posted, we have cut ties with XPO and are now with Old Dominion and have noticed a drastic improvement in shipping quality.
I understand the shipping issues, but the problems I had with both units is purely build quality and lack of worker oversight.
Shameful. 7 months to respond.
And no offer for a new one, replacement or anything. Just an excuse. I may now stay away from this company and product, which is a shame as it looks great!
Idk how much you spent on it but the decked drawer system might be better
Honestly, it is better to build one out of 80/20.
I have never owned a Decked system but have owned at least 5 TruckVaults and currently have 2. I can’t argue that the TruckVault in the video was out of square, and as some have mentioned that could be from shipping damage, but I can tell you every TruckVault I have owned has been a high quality product and I have had zero issues with any of them. People have mentioned the Decked system, and I think that is a valid system for some, but it is very dependent on what you are storing in them. I consider Decked as a storage solution and TruckVault as a security solution. TruckVaults come at a steep price, my all weather version in my pickup is +/- $4,500, which at first glance seems like lot of money for a product. What makes the investment easier to justify is what it is protecting. I frequently have $20,000 worth of firearms and optics in it when hunting or going shooting, and I never give it a second thought leaving those items in it while in a hotel/restaurant/store/trail head. I personally would never be comfortable doing that with a Decked. I never have to worry about dust or rain/snow getting into the TruckVault either, like I feel I would with other products.
I can appreciate your frustration with the products you received, but in my experience that is not representative of the quality of their products.
I have zero affiliation with TruckVault and have bought every one that I have owned, and will never own a vehicle without one it.
I would say you have been quite lucky with your vaults. Not only did I receive bad vaults for the price paid. On top of that, the customer service was absolutely unacceptable.
Thanks for posting this vid! I was debating between building something for my truck or ordering a truck vault. This video definitely sealed the deal with me building my own.
Wish I had the time to build my own. Good luck with your build.
@Outdoor Detective - if you got time to squabble about these f-ups, dealing with this, then you got time to build something custom, done right, w/all the goodies you want included in it. I’m surprised you chose to keep it in there and not immediately go back and get your money and just deal with somebody else, if not build your own. Thanks for posting though. Sorry about your inconveniences regarding this.
I look them but got lucky to find a use Decked system that been in a truck for 5 years and still looks great and work excellent. After watching your video iam glad I went with the decked . Thank you.
Glad I could help you out.
Thanks for posting this. I’ve been seriously looking at one of the Truck Vault Base Base Camp systems for my truck. That’s how I found your video. Now I’m very cautious about the idea of doing business with them.
I probably would have gone with the "Decked" system myself, but they do not make a system for an 8' truck bed.
All you needed to do to rectify the out of square was adjust the turn buckles, one side was tighter causing it to pull out of square.
I mentioned this is one of the truck vault videos. That wasnt the problem. I originally thought that too and completely removed the buckles and the problem remained.
Hey bud, just wanted to say thx for the video. I'm the guy that prepares the vault into a shipping pallet. I, 100% of the time, make sure the vault is secure from sliding within the pallet, make sure the vault is protected before leaving our plant in Sedro Woolley and have been with the company for 2 years now. I can't respond for our Virginia plant because I've never been there but I know our plant pumps out some amazing vaults. I know the people go to great lengths to insure their customers for satisfaction. But I'm gonna bring my speed square to work with me and if I see a flaw, I'll bring it up to my boss. Our quality control guy is a really good friend and I know he Is very picky on what can pass and what doesnt. I hope u don't have any future problems. Thx buddy
Nice to see a response considering the owner never contacted me as I was told he would.
Thank you for sharing. I was going to order essentially the same 8 foot system with lights. You saved me and others a ton of grief.
Look at a company in Iowa called Ainley. They build drawer systems or anything you can imagine. They seem to have a great reputation in the hunting community.
I looked them up. It looks like their systems are aluminum or SS. Unfortunately the website does not provide enough information on each of there systems. Would Like to see more available information. They look nice based on the very limited info provided.
I'm considering buying a Decked storage system for my Ram 1500. After watching your video, I'm left wondering, concerning the frame, and not the drawer face, if the impact during shipping may have caused the problem with the sides being out of square. Just a thought, and it is very sad that shipping companies don't show more respect to the property of others who use their services.
A point to consider but the first unit was not damaged by shipping. That unit too was built horribly out of square.
@@outdoordetective I'm considering the decked storage system as well that vault is made of particle board and that can break if it was metal maybe better
Spot on; I was thinking about selling my new decked drawer system for the basecamp 3 that really seemed to fit my build needs for a cross country trip with my pups. I was thinking the basecamp with be a great option for the RSI Smartcap on my Ram and the Ikamper up top. For those days that you can’t deploy the RTT the basecamp looks like the best option. To tell you the truth I wouldn’t risk the shipping, I’ll probably be better off keeping my decked unit.
Thank u. I was gonna buy one for my 2018 tacoma. Not anymore. Appreciate the research. Sorry u had issues.
Thanks for watching. Glad I could help you out
Thanks for posting this. I will be building my own 100%.
I probably should have for the headaches I dealt with. I just didn't have the time to do so when purchased. Good luck with your build.
Hi Mike, @outdoor detective, I appreciate the video. I have some questions about the Truck Vault System and you thoughts. Do you have a way to receive an email for further questions?
I do. Try this email address: elock151@gmail.com
For that kind of money, I'd hope they deliver it to my driveway and install it while I watch them drinking my beer. Good lord $4k, and I thought the Decked was expensive at $1100, now it's at $1400.
The shipping companies does piss poor job at handling large items needing forklifts. It's always been the case. Most of the time, the seller require you to send the product to an authorized dealer where you don't see the damaged crates, and if there is no visible damage, the dealer just shrug it off and conceal it when they install it for you.
My issue was that there are few choices for such a system for a truck with a full 8' bed. Even the "Decked" system is only for 6 and a half foot bed trucks. Shipping companies are horrible. Seems like anything over 10 pounds is re-taped, damaged or destroyed.
For that price i would expect them to bring the beer as well and serve it with snacks!
Thanks for letting us know.
You are welcome
I contacted their sales person that was listed on the website for a specific item that they emailed out to me as an advertisement.
With money in hand, no one responded to me and it's been over 6 months.
I've moved on since then....maybe it was a good thing.
Wow, just a terrible way to run a company. I have not seen any adverts for Truck Vault on TV, in videos or in print in quite some time. Maybe they are in financial trouble ?????
I got a price of $4700 for my dodge ram. I'd go with decked for that much of a price difference, but I'm confused. Is most of that wood? Is it surrounded with metal and watertight?
They do not have water tight versions, although mine is not water tight, nor does it have the steel shell like the water tight security version does. Mine is carpet covered plywood. nothing fancy
@@outdoordetective thanks
Have they changed in the last yr on there quality?
Unknown to me, I've hadno response at from Truck Vault and noone I know has purchased one since my ordeal
Holy crap, the truck vault is made of plywood??? You gotta have some balls charging that price for product made of plywood.
I know right !
seeing the condition of the packing box and packing frame, guessing the entire box was dropped off of the semi - which put the whammy on the box knocking it out of square
so I thought too, but the second one I received wasnt damaged in delivery and the Truck Vault was also out of square and built poorly
I am a Quality Control Manager at a large aerospace company. As you would expect I’m a stickler when it comes to builds. Based solely on your video, it appears that there are several factors that effect the form, fit and function of your system. Some questions I have are about design, such as interface issues with the bed. Any problems with the interface such as the bed itself is out of tolerance, it could cause what is called stacking errors. Any type of binding spots, or spots that have more stress than others could result in misalignment. I especially wonder why 2 boxes don’t fit and are of some gap, and bind issues with both. My fist thought is usually, did you check the system before it was installed, and then after installation?
I’ve done some research on truck bed systems, and I came to the conclusion that I should build my own, for they all seem to have a negative in regards to my needs.
As far as the interface issues with the truck bed, the primary box that contains the drawers, is just that a rectangular box, what makes the box fit the truck bed are the "wings" cut and carpeted plywood that are mounted between the box and the bed. These "wings' are easily removed to use the space between the box and the side walls of the truck bed. Corner to corner the truck bed is square. Next the boxes did not have the same problems identically. As I had related the issues I was presented with were purely poor quality control and build issues.
I agree with building your own box.
Thanks a lot! You just saved me a lot of money. Im just gonna build my own and save a good bit of money
If would have known what I know now, I would have done the same and just built it. My issue has always been time not skill set to build it myself
The company leads you to think that these are steel however, they look to me to be plywood. What is your take on how secure they really are?
I believe there is an option to have a steel casing. I couldnt image how heavy it would be with a steel case
I’ve seen dozens of truckvaults and have never seen these issues. What you have is definitely bad. What was the finale? Did they make it right.
No. In fact the company owner never contacted as I was told he would, to make this right. They stopped responding to my emails.
Looks good after you doing the adjustments
Its working OK now
This could have also been shipping damage especially after seeing the crate it came in being dropped or heavy handling could have severely damaged this box when assembled it would have been square and functioning correctly hope you got it working OK
yes to some degree on the 1st truck vault delivered, but the second box had absolutely no packaging damage of mis-handling at all, just bad built quality
i thought decked was expensive, now goign to buy one after seeing your great video!
If "Decked" would make an 8' system I'd have one, but they only make a 6 1/2' system
If it were me I'd return both and get my money back.
I did return the 1st one. but as you can see i kept the second one and used the internal parts from the first one
I would tell them I need my money back and go somewhere else.
They just flat out stop responding and the owner never did contact me as I was told he would
Thanks for the video. I would never give my money tona company that lets product out the door like this. Ill go with the other guys!
my problem is that no one makes a cargo type box for 8' truck beds. But still well said
Engineer those with a hump bottom so when you fill them up with Tools they still work
The movement of the drawer seems to work fine. it's the build shape of the cabinet and the drawers that is out of whack.
I do not believe this is a manufacturing error. I believe the bed of your pickup is not flush or it is warped and the TruckVault itself is made to spec, do you have a bed liner in your truck that is making the gap? Just for reference sake.
My truck is not warped. and it was new, extremely low mileage when the vault was installed.
Just for you, I actually used a carpenter square and measuring tape to verify that the bed was square and found it was square at the front of the bed, at the wheel wells and at the tailgate. No bed liner. Did you actually watch the entire video? No the truck vault was not "to spec", I showed that. even the dividers were different sizes, which I also showed, so No the truck vault was not to spec.
Raw wood edges on a 4k$ "waterproof" box.
They do have "waterproof boxes, However the ones I was dealing with were made for trucks with toppers, to keep the unit out of the weather. They just have horrible quality control for this price point.
The damage to the packaging is not Truck Vault...that is the shipping company. The guys that load and unload trucks are pushed to work fast and move tons of freight during their shift. They simply do not care if they damage freight.
There was no external damage found on the 1st truck Vault, However the second one they sent me, had no packaging damage at all and the build quality was worse than the 1st one.
Looks like you should have bought the Decked system instead of this.
Also looks like this is mostly made of plywood. Is that true? The decked system is all very thick plastic that will not easily break or bend. I’ve had a decked system for nearly a year and have had 0 complaints. Well, only thing I would change is to be able to pull the drawers out further.
The version I have is just carpet covered plywood. I did consider a "Decked" system, but the issue for me was that they are not made for a full 8' bed.
Nor are they (Decked) safe to keep firearms in if you happen to be a hunter. And every inch inside the decked system drawers gets covered in dust if you do any type of camping off pavement. While TruckVault may not fit the bill, Decked is a crappy alternative for those that are interested in security and are looking for more than mere expensive organization drawers.
@@usn0ttu I have seen other people use the for gun storage and seen many CZcams videos that people have been using as well if worried about dust keep them in a gun sleeve or something maybe I'm getting one for myself decked is a good Alternative plus most new truck have locking Tell gates
Plywood and vault shouldn't be used in the same sentence. If they are going to continue using plywood. They should switch to a CNC router manufacturing process, and use 3mm dowel construction. It would be a much stronger, more precise build.
I can't argue that point. Well said.
I’d build my own. You pay an awful lot of money for the convenience of having someone else do the work. It’s obvious they can’t pull it off. The lure of the bottom line is just too strong. Send them both back, get a refund, go buy a table saw, and get to work.
I have a table saw, what I don't have is time needed for such a project.
Packaging being destroyed like that is the shipping.
yep, I made a comment to that point.
A good example of the piss poor labor we have in this Country. -
That is so true... I hate purchasing things no days that are just dead out of the box. it's sickening !
I shamefully can say I worked for XPO in December 2021 for a week,but found out it was a shithole,so I left.
probably a smart decision on your behalf, they are pretty bad.
That’s pretty bad. For a company that has basically one product they should be expert in the building of that product.
It's horrible, I don't get it with this company. Especially at the price point of their units.
I would have expected these to be all steel no wood. I was about to but a set of these. Thanks.
@@asherdog9248 “Decked” makes their out of plastic. I don’t know of any made out of metal.
“Boss Strong Box” makes metal drawers but for just SUVs I think.
I believe truck vault has a steel casing option. but since they can't put wood together, id never believe that they could weld straight
@@timb2014 Extendobed makes them out of steel or aluminum, whatever you need.
Lmfao fucking XPO. That’s exactly what I expected your box to look like when I saw that XPO logo
I had a chance to see in the warehouse too.. it was dark, dingy and very dirty. I wouldn't recommend them for anything
Return it and try the Decked system
I did look at the Decked system. Unfortunately Decked systems are not made for 8' truck beds. 6 1/2 ft max.
Looks like it's the Trucking company fault not the Truck vault company. It looks like it was damaged in shipping
Well.... not really. the second one I received had no shipping damage and the build quality and issues were worse on the second one with no shipping damage compared to the one that had the shipping package destroyed. On top of it, there representation lied to me and the owned never contacted me as I was told he was going to. The 7 months later they responded to this video posting and never to me only stated that they severed ways with the shipping company
Why don’t you just get a “Decked” system?
I looked at the decked system. unfortunately they are not made for an 8' truck bed.
So much for quality American build product, no wonder Asian production still rules
Its unfortunate that many people no days just dont take pride in what they do. But I can see why when the company itself took 7 months to respond and then never addressed the actual problem.... build quality. Thanks for watching.
@@outdoordetective so true, I am glad I stumbled on your experience it has made me decide to to spend my hard earned money on it…..I can only hope I find a good manufactured cap now.👍
For 4K any GOOD carpenter could build you a well built, custom fit, drawer system. Id be looking locally. And ppl wonder why the Chinese are overtaking the world. Yeah they build crap, but at least its cheap crap. Longest lasting thing they ever crated was the Wuhan Flu. Sorry about all your troubles with the company and the destroyer, I mean "shipper". Thanks for making your video.
so you see my pain here.... just horrible workmanship and customer service. Thanks for watching
Geez, for half the price you could have had Decked.
true but Decked is plastic and not made for 8' truck beds
@@outdoordetective Look up HDPE. It is pretty much indestructible High Density Poly Ethylene, not "plastic". These guys have government contracts (Check nearly every cop car) so they don't care about quality.
@@wb2194 I have. I am a fan of the "Decked" systems. Unfortunately they are not made for 8' truck beds. Not interested in a 6' 7" box in an 8' bed. seemed to be the only issue for me. They are weather resistant which makes them a pretty good option for my purposes. its just the 8' thing thats a no sale for me.
Is it made out of wood?
yes plywood and carpet. they do make a steel encased version but since mine is under a cap I chose this model
@@outdoordetective thank you. It wouldn't last in my truck
I use a cargo trailer for larger items. Hoping I dont cause damage to any equipment.
I won't be buying one of these!!
I don't blame you one bit
4k for a wooden box built badly. Nope.
2nd thoughts on my behalf. Could have built one for 1/4th cost and it would have been square. I just finished squaring up the drawer fronts.
S I have many truck vaults that I use professionally. I have always dont they have great response time and great customer service. While I personally believe a Truck Vault is great for organization and to prevent the “smash and grab” I don’t believe they are that secure. But their construction has always been spot on. It looks to me like that second box was impacted in shipping and racked. The condition of that second box should be a shipping claim. That slight racking is not consistent with their usual quality.
Unfortunately the owner never contacted me as I was told he would and to have two separate units that have very bad build quality is a pretty good sign of bad quality control.
this is what happens when you get old you always seem something to complain about😂
?????? Not sure what you point is here. Both the truck vaults I received had very bad build quality. Which I explained.
Just buy an avalanche
Not sure what an Avalanche will solve. I think the cargo area is a little too small for my needs
@@outdoordetective I'm guessing u don't know about how the avalanche has a 8 foot bed if u fold down the back seats and window then...its got a bigger bed then most full size trucks dude
What do you expect when it was made in china.
Actually, I believe they are manufactured at a Sedro-Woolley, Washington plant or Mount Jackson, Virginia. Based on my experience they have a total lack of customer support and manufacturing quality control.
why not just build your own ? easy job and not $5000 bucks
You are absolutely correct. After all the non sense, I should have done just that.
@@outdoordetective ya truck rack is trash it seams
jesus. you get that worked up about a truck vault?? First world problems??
unfortunately with the present administration there is not a thing I could do about anything if I wanted to, without being viewed by these crazy leftists as a criminal. The issue with Truck Vault is the Owner's complete lack of response to the problems I was presented with.
I would get worked up to the cost of that would be over a month of pay for me
U cant blame him for getting 'worked up' over this,because thats alot of money for a plywood box thats not built good.
Made in China?
Actually manufactured in the USA, Washington
Any update?
well a commented said my truck bed was warped as the truck vault is built to spec. I dont know if the commenter was from truck vault or not, but no my truck bed was not and is not warped. Other than that, nothing from Truck Vault !