@@cardboardpepsi i dont know you just need to keep contacting support but dont spam and wait like like a few hours and if they dont respond start a new conversation and you will need to show them alot of proofs then to change your email in your acc
God, I'm feeling the same rn. It's been 2 days and I'm tired of waiting!!! +egg club event I'm afraid to lose I gave everything they need, even a screenshot of thing I've payed fricking 5 years ago
@@ltl3464 my first user, first purchase screenshot, the devices i played and which device i created my account. i answered them all but they won’t respond me😭😭😭
Hei bro after u give ur new email, u use new supercell id, are ur friend list all cleared? Or jz left some friends but ur previous supercell id friend gone and got cleared
Hello guys my account got locked because i was trying yo recover my brother account and the told me i am not the original owner of the account (my account) what should i do pls help
Hi, they told me if i would accept to secure my acc after seeing this video i said "no,you cant secure my account" now my question is i will get my account banned/locked??
@Wiper091 if your account is locked, contact supercell and tell them you want to unlock it they should ask you for a bank note of a purchase (you can check your purchases on your googlee play store purchase history) so just send one of them and wait for a reply if you're f2p the process will be different and they will ask you other questions that will be needed to prove that the account is yours, so try to answer them as accurately as possible hope this helps, if you have more questions reply to this comment and let me know
@@Bee_Cub Nah bro its not locked for now i want lock it ill do it with request data i spent over 500$ and i have so much Transaction ID and SS about them
I had the same experience like you with the data request and they just locked my account. I hope itll be ok cause I cant find my recipt for the purchases
they are not responding since 2 weeks and i contacted from my alt because if i click on Contact support on the banned account it says "Authentification Failed" they also closed the conversation without any message and now they havent responded since 2 weeks and im freaking out
Hi im recently having a problem i got my account blocked and they ask me some information like if i have a receipt type yes and they would sens me a button for the image of the receipt but they havent answered for like 5 days is it normal or i should be worried?
@rozu-brawl stars hey man i also asked for the data of my account and they locked it for the same reason and i've sent all the data that they asked but i forgot to send the first phone i used for the account and now i don't know if this will affect the process to unlock it? I have been waiting 8 days for a response and i hope you can maybe help me man...
Bro they literally locked my account cuz they werent sure i was the owner ans i dont remember anything they ask and i thing someone else is playig on my account what do i do
I keep giving them all of this and they say we aren’t able to verify you are the original owner but if u have any additional information please tell us and then they end the conversation and they also won’t let me attach an image when they say please provide a receipt of ur purchase, any suggestions bro please);
Hey man i also had this problem but i forgot to send a data and now i sent it... is that a problem? I have been waiting 8 days for a response from support and i'm scared that the process will go badly.... can u answer pls man....
this happened to me 2 days ago requesting for an error or asking about me not being able to purchase something and they locked me out i got confused and tried to remember my devices and i think i sent the wrong receipt and they denied me im wating for some to reply ive sent them all the real information and proof i was supposed to send and i dont know if they will ask me again. wish me luck
oh dang that really sucks :/ yeah i def learned my lesson to not contact them let alone let them “secure” my account 💀 goodluck! wish you the best & hope you get it back
It keeps on telling me that;Unfortunately, we could not complete the recovery process. This can be due to many reasons, such as if there had been any suspicious activity in the accounts, or multiple people logging into the account. When I’m finished putting all my information is this going to change please respond
How long did you wait for last message bc they asked for verification number on my new mail i sent it to them and they dont respond? Maybe little help thanks
I got blocked 5 days ago , i'm still blocked because i reported hacking in my account , bot ask some question and today a human ask some question too i Hope It finish fast
Hey My account also got locked Because i asked for a refund and said there were unknown entries into my account and its locked for 4 days now What do i do Please help 🙏
now i did everyrhing now imma wait,but the 2 one i remember that i cchanged my name and i dont even remember now im trying to get it with the name i have now
How did u send the receipt of your first ever purchase? I can't because I don't have an option to attach a screen, Did u have to wait for them to reply and give you an option to send the receipt?
Hey bro my 60k account got hacked but i can join the account and hacker can join too but i cant recover e mail because he changed all things of e mail and i lost e mail. What should i do for lock the account first by support? I know everything about account, purchase ss and ID, First device, all names..
In your case you may just change your supercell id email, u are lucky one, i lost my account today and i cant join in my account, i hope you will kick that hackers ass
i wanted to request my data and it asked to secure my account i said yes and now its locked completely it asked for my purchases and devices i played on and i gave them all my information and still no response, help me fix this please😢
I contacted support and they just rejected my ticket. I Provided every proof I had and still got rejected. After a few tries, I was then not able to contact support. Now idk what to do.
@@ersinnurgeldiuly8839just got my account back after months, I just followed these steps by entering support on my mini account and explained the situation.
@rozu -brawl stars. I have a question. When they sent you the three questions of asking your previous names, your devices and the receipt for your payments. The receipt, how did you send it to them?
1. Log onto the locked account 2. Click the contact support button 3. Close the game after you get the authentication failed message 4. Open the game back up and click on the contact support button 5. Wait a few seconds and you're in!
I got locked but they ask me to send them the first ever purchase i made on the account but i don’t have it because i made it on the other app store account which i forgot the information on it. What should i do as they don’t believe me? I have all information provided but just this one i can’t do anything
I have the exact same situation, I gave them the proofs and they still said that I can't prove that my account is mine and ended the conversation, now I messaged them again and they don't respond, what should I do?
Can anyone explain to me why it doesn't let me put the photo in the chat with the bot? I have proof of payment but it won't let me post it, once I press the photo it makes me restart Brawl
1. Log onto the locked account 2. Click the contact support button 3. Close the game after you get the authentication failed message 4. Open the game back up and click on the contact support button 5. Wait a few seconds and you're in!
There should be a button in their message that said to send that to them. At the end there should be a little "attach screenshot" button that you click and then select a file
Same thing is happening to me rn, its the second time im contacting them about it, they asked for proof again, i sent them it but i couldnt send them the ss of the reciept since they didnt put any attachment button, any help?
the exact same thing happened to me where he said there was suspicious activity and i didnt know agreeing meant that they would lock it 💀
Are you still locked?
@@Chowmeinn nah i got it back within 6 to 8 hours, fortunately
My acc is locked for about 5 months when i press support and help it says like my wifi is bad or smth
@@ProGamer-rq7ly never heard of that one sry
@@ProGamer-rq7ly it is same for me, i just spent 70$ but i moved on
Man ive been locked out for days and when i contact support they dont do anything :/
i got it week later dw
How please tell me@@Evidax
@@cardboardpepsi i dont know you just need to keep contacting support but dont spam and wait like like a few hours and if they dont respond start a new conversation and you will need to show them alot of proofs then to change your email in your acc
@@Evidax done tysm btw is there a way to change my age? Like contacting support
@@cardboardpepsi nope sorry i dont think u can change your age i tried it alot of times in my alt and it didnt work
(im italian sorry for bad english)They send me a message:Unfortunately we were unable to confirm that this account is yours
Try contacting them again and say all the information
@@Elena1._. i dony have the first pagament, u have another method??
does something happen different if we contact them 3 times and 2 times failed
God, I'm feeling the same rn. It's been 2 days and I'm tired of waiting!!! +egg club event I'm afraid to lose
I gave everything they need, even a screenshot of thing I've payed fricking 5 years ago
bro im in the same situation rn😭😭
@@ezgi0806 Well what did they ask you?
@@ltl3464 my first user, first purchase screenshot, the devices i played and which device i created my account. i answered them all but they won’t respond me😭😭😭
Have you found the solution?
@@ersinnurgeldiuly8839 Да я сделал лол
Просто дай тооочную инфу
It happend 3 weeks ago and still nothing...
nah you can't be fr i don't want to wait 3 weeks bro the monster egg event is ending in 3 weeks
@@aissaking1270 5 week without acc ...
@@aissaking1270i lose account 2 month ago
@@aissaking1270 Did u unblock ur acc ?
@@kittenplayer51 yes itt took them 1 week
I’m glad you were able to get it back!!
thank you!! :)
U gOT it back?
@@Watermeloncat2222 yes
Yey
But how? @@rozu-bs
Hei bro after u give ur new email, u use new supercell id, are ur friend list all cleared? Or jz left some friends but ur previous supercell id friend gone and got cleared
they changed my email too but my account remained locked 😭
I have a question i purchased everything with google play cards and i must show a purchase but they doesnt show up. What can i do
What if Idk what devices I logged on and when I created the account but I got purchase receipt and remember previous name?
Did you get back acc?
Hello guys my account got locked because i was trying yo recover my brother account and the told me i am not the original owner of the account (my account) what should i do pls help
Help pls i spent more than a 100 dollars on that account 😢😢
Hi, they told me if i would accept to secure my acc after seeing this video i said "no,you cant secure my account" now my question is i will get my account banned/locked??
man bro your tips really helped
glad they were of help!
Man i need help i have been waiting for a girl For 1 WEEK and she didn’t even answered what can i do 😢
i’ve heard some say it took them up to even 2 weeks for a response!
Bro how can i send the screenshot please answer
when they ask you to and send a link where u send your screenshot
i got a dragon ball ad before watching this
This happened to me yesterday and I gave them my info of my account plus receipt and they said I’m not the owner
Same. Have you found the solution
same thing happened to me recently, had to wait 5 days bc i kept having to give them info and they took a whole day to respond once lol
yes, they take a very long time 🫤
Hey bro can you help me how can i lock account? Because hacker is on the account after i can unlock with my infos
@Wiper091 if your account is locked, contact supercell and tell them you want to unlock it
they should ask you for a bank note of a purchase (you can check your purchases on your googlee play store purchase history) so just send one of them and wait for a reply
if you're f2p the process will be different and they will ask you other questions that will be needed to prove that the account is yours, so try to answer them as accurately as possible
hope this helps, if you have more questions reply to this comment and let me know
@@Bee_Cub Nah bro its not locked for now i want lock it ill do it with request data i spent over 500$ and i have so much Transaction ID and SS about them
@@Bee_Cub Can i take your discord ID bro for every moment because i dont want do any wrong thing
I had the same experience like you with the data request and they just locked my account. I hope itll be ok cause I cant find my recipt for the purchases
you need to try & dig up on it honestly
i found mine easily,are u on android or ios?
I was gonna unlock my account but i accidentally wrote iphone 12 pro max instead of iphone 13 pro max 😢
they are not responding since 2 weeks and i contacted from my alt because if i click on Contact support on the banned account it says "Authentification Failed" they also closed the conversation without any message and now they havent responded since 2 weeks and im freaking out
@@EsWox did u get ur account back
@@Nevets_Gnahz no
@@EsWox sorry
Hi im recently having a problem i got my account blocked and they ask me some information like if i have a receipt type yes and they would sens me a button for the image of the receipt but they havent answered for like 5 days is it normal or i should be worried?
they took a whole for me too
@@rozu-bs thank for the answer mate i understand now
How long if i can ask@@rozu-bs
did u get it back?
I'm having the same problem, I don't have an attach file option. How long have you waited to get it?
Same thing happend to me but sfter ı tried to login with my new gmail it still says locked did you wait after
i waited for like 2 mins & then i logged back into supercell with the new email i provided them
they say we cannot take further action but if i have additional info i can contact them again but it has been 6 hours is they gonna respond or nah
.
they took a whole day & a half to 2 days to respond to me
@@rozu-bs now they say i can acces my account but its still locked??
i they said exactly what happend in the video but its still locked
does supercell even like me
😭😭
@@carlitigidini1805 did u get it back
Hi i tell them the same things like you did while talking to “surge”, and i got another answers😔
THANK YOU SO MUCH MY ACCOUNT IS LOCKED TOO 😭 they just end conversation after I contacted them
what were you contacting them for?
@@rozu-bs they said they would send an agent to review it
@@TheRealP0largood! they may take a while but just be patient
@@rozu-bs THANK YOU SO MUCH
@rozu-brawl stars hey man i also asked for the data of my account and they locked it for the same reason and i've sent all the data that they asked but i forgot to send the first phone i used for the account and now i don't know if this will affect the process to unlock it? I have been waiting 8 days for a response and i hope you can maybe help me man...
Did you get I back bro
It
Pls reply BC I have the same issue
Bro they literally locked my account cuz they werent sure i was the owner ans i dont remember anything they ask and i thing someone else is playig on my account what do i do
mi fai un esempio di allegato
you'll get your data soon if you didn't get it yet. It takes a while for that. Mine took a whole month. Why? Can't tell
My 45k acc got locked 3 days ago.Now im doing whatever support ask me.
my account is 1hour ago banned for the same reason. i did nothing fault
Man but i havent done any purchases
yo bro my acc has been also locked and I have a quick question how do I send the purchase
they will ask you to send & allow an option to attach an image
@@rozu-bsI can’t find the button
@@_nightscapesame
@@_nightscapeidem
today they locked my acc bcs i requested my data (stupid tiktok)
same 😭 & i learned my lesson!! don’t request data unless you have your info
@@rozu-bs how long i gotta wait?
@@kvbaa11 took me about a week to get it back, support responds every 1-2 days
@@rozu-bs i sent them the screenshot today so they gonna write back tommorow
@@kvbaa11 possibly! wishing you the best
How long did it take them to respond to you?
7 days they don't answer did they answer you?
I keep giving them all of this and they say we aren’t able to verify you are the original owner but if u have any additional information please tell us and then they end the conversation and they also won’t let me attach an image when they say please provide a receipt of ur purchase, any suggestions bro please);
My too
Same. Have you found the solution
How to check if i changed my name in brawl stars
How did you put the immagine? Brawl Stars didn’t gimme me..
Mine got locked too and im still waiting for a reply from support.
It's been 2 days now. I hope they will soon reply
yeah, they take a while :/ goodluck tho!
Hey bro can u help my 60k account i can join it
did they answer?
Hey man i also had this problem but i forgot to send a data and now i sent it... is that a problem? I have been waiting 8 days for a response from support and i'm scared that the process will go badly.... can u answer pls man....
no it’s okay as long as ticket isn’t closed
@@rozu-bs Thank you
did they answer you?
Mine is also blocked can u give me some tips the asked me 3 questions but they still didnt answer me
Same
did they reply?
Yes i have mi account back
Did they ask you for the receipt of your first receipt?
this happened to me 2 days ago requesting for an error or asking about me not being able to purchase something and they locked me out i got confused and tried to remember my devices and i think i sent the wrong receipt and they denied me im wating for some to reply ive sent them all the real information and proof i was supposed to send and i dont know if they will ask me again. wish me luck
oh dang that really sucks :/ yeah i def learned my lesson to not contact them let alone let them “secure” my account 💀 goodluck! wish you the best & hope you get it back
dude mine is locked too cause I wanted to put on extra secure or sum and wanted to change my email. I really hope I’ll get my account bacj
did u got it back
@@eversely yea man luckily I got it back
@@DoctorBitcoin howww
Can anyone help when I send them my purchase history they say they can’t take any further action please help
Bro I’m missing out on the egg event and I’m so mad
How do you sent picture last part?
Bro I am waiting for a week and plus i am loosing hypercharged buzz and my club
It keeps on telling me that;Unfortunately, we could not complete the recovery process. This can be due to many reasons, such as if there had been any suspicious activity in the accounts, or multiple people logging into the account. When I’m finished putting all my information is this going to change please respond
I have the same problem
Hey can you help me i have a big problem when i click in the support i cant contact the support becuase it says autifenkation failed
Bro log out of bs and comeback
hey pls answer me how can ı send photo of the bill i dont know how to send pls answer😭
so basically you need to contact them a lot and there will be an option to send a bill
@@dawidociepka9022 okay tysm!
How long did you wait for last message bc they asked for verification number on my new mail i sent it to them and they dont respond? Maybe little help thanks
like 40 ish minutes & then i got the email & i put the code in and like 5 mins later it logged me out completely & i had to re log in
I got blocked 5 days ago , i'm still blocked because i reported hacking in my account , bot ask some question and today a human ask some question too i Hope It finish fast
Did you get it back?
I get to the finale stage the email change
Bro pls explain in detail
They said im not real owner what should i do
Bro my account is locked and they dont belive me that im the owner
Hey My account also got locked Because i asked for a refund and said there were unknown entries into my account and its locked for 4 days now
What do i do Please help 🙏
did you start the recovery process?
Hello can you help me me pleace
SOMEONE HELP! They arent responding how long do i have to wait, are they gonna respond???
did u got it back?
Hey man need help
They asked to show payment tickets in screen shot but i cant when i try it make me leave the game pls help me
now i did everyrhing now imma wait,but the 2 one i remember that i cchanged my name and i dont even remember now im trying to get it with the name i have now
now im so anxious i was teyijg to get my old acc back
Same thing happened to me and I answered their questions abt the device the name and the purchases but for some reason I can't attach any file
Same
did they give you the attach file option?
But i acidently send proof of 2 days ago
so around how long did it take you to recover it? ive been waiting on mine for around a week now. :(
i haven’t recover it yet but i think we will have to wait. 1 or 2 weeks
a week! support took long to respond
bro i will miss megapig
@@vir0s3 me too
I changed my name in 2019... how am i supposed to remember that
Exactly
I recently got my acc locked but when I press customer support it says authentication failed what can I do?
same for me
@@iBUYTERMINATOR I got my acc back go to yo locked account open da customer support n close da app n open it
If i dont conct them i can olso get back because is write that is locked for a determinate date so they will unlock my accont?
Because sometimes i cant contact them
Bro they take days to respond 😢
how were you able to contact them with the same account after it got locked? mine got locked after asking to secure it too and i want to get it back
after it got locked i went back to the chat & it had different inquires which i clicked on & surge bot responded
How did u send the receipt of your first ever purchase? I can't because I don't have an option to attach a screen, Did u have to wait for them to reply and give you an option to send the receipt?
Ye
So I gotta wait for them to give me an attach file option, right?
hello my brawl star acc got locked it is 47k can u help me unlock it
Hey bro my 60k account got hacked but i can join the account and hacker can join too but i cant recover e mail because he changed all things of e mail and i lost e mail. What should i do for lock the account first by support? I know everything about account, purchase ss and ID, First device, all names..
In your case you may just change your supercell id email, u are lucky one, i lost my account today and i cant join in my account, i hope you will kick that hackers ass
@@6969tt I lost e mail tho, i cant change but it locked today
@@6969tt If ill contact with support after the time i should wait, can hacker see what i messaged to support?
i wanted to request my data and it asked to secure my account i said yes and now its locked completely it asked for my purchases and devices i played on and i gave them all my information and still no response, help me fix this please😢
I contacted support and they just rejected my ticket. I Provided every proof I had and still got rejected. After a few tries, I was then not able to contact support. Now idk what to do.
same
Have you found the solution?
@@ersinnurgeldiuly8839just got my account back after months, I just followed these steps by entering support on my mini account and explained the situation.
@rozu -brawl stars. I have a question. When they sent you the three questions of asking your previous names, your devices and the receipt for your payments. The receipt, how did you send it to them?
i sent the like this
previous names -
blah
blah
device account created was on -
blah blah
& they gave me an option to attach link
They didn't give me the link to send screenshots
@@BuraKocak65 Alr so I got my account back 1 week ago…just create a new conversation and start by the beginning again
Hey,I got locked for the same exact thing and when I try to contact the support it says Authentication failed
1. Log onto the locked account
2. Click the contact support button
3. Close the game after you get the authentication failed message
4. Open the game back up and click on the contact support button
5. Wait a few seconds and you're in!
@@rozu-bswhat if I don’t remember when I created the account and all the other questions?
Bro they said that They can't confirm if I'm really the owner, what do I do bro im almost crying 😢
Find all the information and try to give them extra information
What do you need to do when support doesn’t respond
Wait so instead of them asking for you very first purchase can’t you just give them a recent one
i send them proof, but they are no answering
I have been trying to get in but the agent keeps saying that it's not enough proof what do I do?
Did you give enough proofs(say receipts)
Okay and what if it says "Authentication failed" while trying to contact support team. I can't contact them because of this
Restart brawl stars
I logged in and out with my account and it worked
I got locked but they ask me to send them the first ever purchase i made on the account but i don’t have it because i made it on the other app store account which i forgot the information on it. What should i do as they don’t believe me? I have all information provided but just this one i can’t do anything
do you have any emails tied to the old account?
Yes
Please help me
I recovered
I have the exact same situation, I gave them the proofs and they still said that I can't prove that my account is mine and ended the conversation, now I messaged them again and they don't respond, what should I do?
did surge bot respond?
Can anyone explain to me why it doesn't let me put the photo in the chat with the bot? I have proof of payment but it won't let me post it, once I press the photo it makes me restart Brawl
Can I copy what you write
Im trying to semd the screenshot and i press attach screenshot, i press the picture and it restarts and I'm not sure if the screenshot got sent or not
Someone respod
I have question, I don’t have screenshot But I have the email I was connected with supercell id, This is satisfactory proof?
my account got locked and when i wanna contact then it says authentication failed, what do i have to do please please repond
1. Log onto the locked account
2. Click the contact support button
3. Close the game after you get the authentication failed message
4. Open the game back up and click on the contact support button
5. Wait a few seconds and you're in!
@@rozu-bs thank you❤️❤️
@@rozu-bsthey dont respondent anymore what now?
Please answer me, can I recover my locked account from the account I just set up and how (Recover My Account option does not work)
Make an alt and try to fix it on there
what is alt
Hey man they asked me to send the purscaches but how can i send them
There should be a button in their message that said to send that to them. At the end there should be a little "attach screenshot" button that you click and then select a file
shall i send them the oldest order receipt or multiple of them? like multiple of them on one screenshots or just the oldest one
you can only send one i believe
@@rozu-bs thanks
They said that they can’t proceed as they don’t believe I’m the account owner I sent and email and I’m trying to try again
What if i forget my previous name
I got back after 52days
Keeps saying not enough info to prove that you are the original owner. What do I do man I don’t wanna lose my account
Same. Have you found the solution
my account is locked and i don’t know the first 2 askes what do i do. please respond
do you have any past screenshots
@@rozu-bsof my account?
Mine Got Locked They Asked The Questions But They Rejected My Ticket And I Don't Know Why I Sent Them The Proof
Same thing is happening to me rn, its the second time im contacting them about it, they asked for proof again, i sent them it but i couldnt send them the ss of the reciept since they didnt put any attachment button, any help?
had you sent something prior to it? it should give a little button to upload it
Have u got it back?