[LG WebOS TVs] Troubleshooting Your LG Magic Remote - WebOS 6.0

For next steps, check out these useful links:
Help Library Support: www.lg.com/us/support/help-li...
To request a repair: www.lg.com/us/support/repair-...
Our Facebook Support page is another good way to stay connected to all-things LG Support.
LG Facebook Support: / lgussupport

[@mksurfmaui]

I can get my TV online Because my remote won't pair. I've tried to reset the remote, the batteries are fresh I can't get to the Home Screen and there are no Manuel buttons on the back of the TV

[@LGUSASupport]

Hello there. We would like to help sort the issues out that you are having with your LG unit. Please send us a private message on Facebook or X at @LGUSSupport so that we can look further into how we may assist. -Junel

[@jaywalker3553]

Dude these remotes are a nightmare to deal with I’ve went through three of them I’m pissed 🤬🤬🤬🤬🤬

[@KeebaAfrica]

1 year later and the OK button is the only button that doesn't work. Might as well replace the whole TV is the most durable button dies after 1 year and maybe 300 hours of watch time throughout the year.

[@LGUSASupport]

Hey Keeba, we understand where you're coming from given how important your TV is to your routine. Should you be inclined to get your remote replaced, please reach out to us on our social media platforms. You're welcome to send us a PM on Facebook or a DM on Twitter. Our handle for these platforms is @LGUSSupport. We're here to provide you with any assistance you may need regarding your LG TV. ^Chris

[@danstuhler4213]

But what do you do if the remote sends signals (without the user pushing any buttons) and you see the flash on your phone camera?

[@LGUSASupport]

Hi Dan! That doesn't seem right! Let's tackle this hiccup together! Please send us a private message on social media (@LGUSSupport) with your phone, model, & serial number. We look forward to resolving this! ^Chris

[@printitpaintit.2436]

My LG C2 worked great until the last software update now my remote control works but no curser on screen it's literally gone from a magic remote to a dumb remote!
Tried everything to get it working also noticed i can't change my gaming settings or picture from standard it's locked, the TV had worked amazing until the last update now it's horrible wish id never bother with it!!
Also I'm feed up to back teeth with the stupid update all the time I have absolutely ZERO use for as i use the display with a pc and have no interest in forced advertising Freeview channels...
Going book a return vis Amazon paid extra for extra cover and the TV doesn't work the same as the TV I purchased thanks to the software downgrade that screws up EVERYTHING!!

[@LGUSASupport]

We thank you for raising this concern to us. For us to assist you properly on this, kindly send us a private message on this link: www.lg.com/us/support/contact. Thank you.
-Renzo.

[@user-zs9ss4yt4h]

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