Hi Fifi, on the US website, the water bottle and Capture Totale is a Silver gift. The Platinum gift is a candle duo. I wonder if it changed? I never got my holiday gift. The lucky charms hasn’t been working in a while. Great explanation of the program. I’ve been platinum and will be platinum again shortly.
Hi Dawn. Mine still shows the water bottle as platinum welcome gift and the candle duo as a platinum birthday gift. In the UK, the water bottle is a gold gift. Their website has been horrible this whole year. I also can’t get any new lucky charms and you have to call customer service for a lot of your gifts now 🤦🏾♀️ It’s not creating a great experience.
@@fifiscorner You’re right! I double checked. I need to call about the holiday candle because others have gotten it after calling. I hope they manage to straighten things out, it does spoil the experience.
I would recommend calling their number. I emailed and never heard anything. They’ll generate a promo code for you on the phone and email it when they hang up.
Hi Liz!!! I’m glad you found it useful 😊 Inbox me, I’ll send you a solution. Their CS is way too busy these days because their website has been messing up.
The Loyalty Program is a mess. I had 3 Platinum gifts waiting for me for a few months and I called to ask what's happening and they gave me a code but I'm required to purchase something to get my "free" gift.
Awww that sucks 😞 Their website has been acting up since they started having a huge demand due to their loyalty program. You have to make a purchase to get the loyalty gifts when you add to cart regularly anyways. I have tried to redeem just my gifts and it never lets me checkout. 🤦🏾♀️ For a huge company, they need to do better and fix the website ASAP. The last 4-6 weeks have even been worse.
@@fifiscorner I called them and they said they are out of stock for the gifts so they gave me 50 lucky charms which annoyed me because I have been playing and never won anything! These lucky charms are like a lottery; you have 1/10000 chance to win something so I wasn’t interested in that! They never even gave me any miniatures with my purchases. I get it that they don’t have to do it and it’s a nice gesture but if you are going to do it, make sure that everyone gets it not some because otherwise it’s unfair☹️
As of right now you have to make a purchase to get it until they fix the website. Make sure it shows up in your cart before you complete your order if not call CS.
Technically no. The gifts are supposed to automatically get added to your cart. But since it isn’t working right now, you can call customer service to get a fix which recently has been a promo code.
Hi I’m wondering if you had any info to help me? I have a silver beauty and fragrance card but it’s got a old email linked so I can’t reset my password spoke to them on the counter and they didn’t help atall? Xxx
I’m already platinum, tried adding it to cart, there’s a redeem gift button but on checkout the new platinum is not added.. how to go about it? Thanks! 😀
So here it is end of October 2022 & the Loyalty points game is STILL broken 😖 Some people say they can play, but not for me. I tried enabling cookies, blocking cookies… NOTHING works 🫤 Never got my birthday gift this year & I’ve never gotten a holiday gift. Be curious to see if that happens this year. 😐
I just reached Silver so very happy about it.. thanks for sharing with us
I’m excited for you! 😊
I need that passport holder in my life! So beautiful! 😍😍😍
Thanks for sharing!
It’s so pretty 😍 Join the program if you can.
Hi Fifi, on the US website, the water bottle and Capture Totale is a Silver gift. The Platinum gift is a candle duo. I wonder if it changed? I never got my holiday gift. The lucky charms hasn’t been working in a while. Great explanation of the program. I’ve been platinum and will be platinum again shortly.
Hi Dawn. Mine still shows the water bottle as platinum welcome gift and the candle duo as a platinum birthday gift. In the UK, the water bottle is a gold gift. Their website has been horrible this whole year. I also can’t get any new lucky charms and you have to call customer service for a lot of your gifts now 🤦🏾♀️ It’s not creating a great experience.
@@fifiscorner You’re right! I double checked. I need to call about the holiday candle because others have gotten it after calling. I hope they manage to straighten things out, it does spoil the experience.
Enjoyed the unboxings😍. Thank you so much for the informations and explaining so well💕. The water bottle is really very cute🤩
Thank you for watching 💕😊
Great review, thanks for sharing this and breaking down the differences in statues
Thank you for watching 💗
I have not gotten any of my gifts, and I am almost at the Platinum tier. :( thank you for your unboxing. I hope I get my gifts someday, anyway!
If you email CS they will send you a code to redeem your gifts 💕 Their website has been having all types of error.
I would recommend calling their number. I emailed and never heard anything. They’ll generate a promo code for you on the phone and email it when they hang up.
I’m so glad I found your account!!
Awww so happy to have you here 💗
Hey Gorgeous!
I am currently working on building my Dior loyalty program! Hopefully I will be at the highest level by December 🥰
Hi beautiful 💕
Oh yes! I can’t wait for you to experience the program. They have amazing gifts.
Thanks I got it
Thanks for the tips. I could of received so many gifts from Dior but I didn't know about this reward program. Feeling upset 😡
That sucks but thankfully it’s not too late to start 😍
Amazing review. Very clear and precise. I also have the same issue with the charms. I’ll have to contact the customer service.
Hi Liz!!! I’m glad you found it useful 😊 Inbox me, I’ll send you a solution. Their CS is way too busy these days because their website has been messing up.
@@fifiscorner can you please let me know the solution as well? I’ve tried every day for a week but I continue to get the error 😕
Sure thing 😊 Send me a DM on Instagram.
Great gift program!
It truly is 😊
The gold birthday gift😍
It’s so cute and needed 😊
The Loyalty Program is a mess. I had 3 Platinum gifts waiting for me for a few months and I called to ask what's happening and they gave me a code but I'm required to purchase something to get my "free" gift.
Awww that sucks 😞 Their website has been acting up since they started having a huge demand due to their loyalty program.
You have to make a purchase to get the loyalty gifts when you add to cart regularly anyways. I have tried to redeem just my gifts and it never lets me checkout. 🤦🏾♀️ For a huge company, they need to do better and fix the website ASAP. The last 4-6 weeks have even been worse.
In France you don’t get anything until you are gold 😩😫
Oh wow. Is it at least something good?
@@fifiscorner The lipstick, nail polish and luggage tag.
Oh wow. I wonder why they do that.
@@fifiscorner I called them and they said they are out of stock for the gifts so they gave me 50 lucky charms which annoyed me because I have been playing and never won anything! These lucky charms are like a lottery; you have 1/10000 chance to win something so I wasn’t interested in that! They never even gave me any miniatures with my purchases. I get it that they don’t have to do it and it’s a nice gesture but if you are going to do it, make sure that everyone gets it not some because otherwise it’s unfair☹️
Wow. That’s not fair. Like you said the lucky charms is a lottery so what is the point of that 🤦🏾♀️
ia the gold member bday gift comes with a purchase? Or they will just give it you even no purchase
As of right now you have to make a purchase to get it until they fix the website. Make sure it shows up in your cart before you complete your order if not call CS.
Sorry I’m late 😊 so the free consultations is how you get the promo codes? I’m at gold and not received any 😩
Technically no. The gifts are supposed to automatically get added to your cart. But since it isn’t working right now, you can call customer service to get a fix which recently has been a promo code.
Hi I’m wondering if you had any info to help me? I have a silver beauty and fragrance card but it’s got a old email linked so I can’t reset my password spoke to them on the counter and they didn’t help atall? Xxx
It’s better to just call their customer service +1 (877) 903-4671 they will be a lot more help.
would I need to spend a minimum of $150 with many purchases or does it have to be 2 purchases that total to $150?
At least 2 purchases (it could be more than 2 but not less) and then a minimum order of $150 in total.
Any idea what the platinum birthday gift was changed to?
The platinum birthday gift is 2 mini candles.
Is this Loyalty Program free ?
Yes. It is completely free!
I’m already platinum, tried adding it to cart, there’s a redeem gift button but on checkout the new platinum is not added.. how to go about it? Thanks! 😀
Send me a message on Instagram and I’ll send you a work around it.
They just added it I just ordered mine.
You were able to check out with the Pink water bottle? Does it also show a Platinum birthday gift on your account?
Does this work in Europe?
You will need to check the specific website to see if they have the platinum program 😊
So here it is end of October 2022 & the Loyalty points game is STILL broken 😖 Some people say they can play, but not for me. I tried enabling cookies, blocking cookies… NOTHING works 🫤 Never got my birthday gift this year & I’ve never gotten a holiday gift. Be curious to see if that happens this year. 😐
Very sad because I’m in the exact same boat. They keep saying it has been escalated and it will be fix but I don’t have anything yet.
@@fifiscorner 😭😭😭