Customers Know You Suck with Debbie Levitt - Experience Designed Podcast, Ep13
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- čas přidán 28. 08. 2024
- Debbie Levitt, MBA, a CX leader focused on strategy, research and Human-Centered Design/User-Centered Design. She’s the author of a recently published Customer Know You Suck book which covers actionable CX strategies to understand, attract, and retain customers.
In this session, we discuss her book, the tech industry dysfunctions, how UX professionals are being gaslighted and ideas to correct the course for designers and tech teams alike.
Find out more about Debbie here: @DeltaCX & @CX-CC
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Thanks for the interview!
My pleasure!
Delivery or hitting certain numbers by the next quarter is seen as the goal in many orgs, not longer term outcomes. Stakeholders and decision makers needs to show progress at the next QBR, which drives prioritization. Agreed that UXers have to focus as much on business practices as they do on best practices.
Hi guys great session! I think you have a typo: " She’s the author of a recently published --Customer-- Know You Suck book which covers actionable CX strategies to understand, attract, and retain customers. Greetings from Amsterdam/NL.
I would have expected a lot more discussion here.
Even though I agree with some of her points I have the feeling there is a lot of anger and fear of loosing significance.
While the hope of creating "new" labels/job titles might have been to result in more specific communication discussions evolving around it seem to be doing the obvious and I see is merely used to push down others: "CX was first and is containing everything UX does and more" (what about design unicorns again?).
Parts of her argumentation follows the american market with its own employment laws but transfers it to the industry on a global level overlooking a system of flawed employment rights.
While I agree with the stance on democratization and maintaining quality I have a hard time to relate to an accreditation like UXPA which Debbie seems to endorse. Spend money so a board decides if you are worthy to join and "Be more attractive for employers."? Where is the difference to the mentioned gaslighting and fear-mongering? While I don't think many employers will care, I hope this does at least not fuel more conflict between industry professionals.
awesome !
I got into UX because I wanted flexibility, stability and increase of income and found it. Thank God I never came across these experts during my initiation otherwise I might have put off changing careers. Vy is a cool guy sharing great stuff but some of these guests are too far up their own arse!
What do you disagree on?
personally, she generally puts into words what was bothering me in my current situation and it fully gives me the motivation to continue my career more aware of the obstacles and of what may cause them
The job market conditions now are probably different than when you started.
I always knew you two would be a great collab